SoLo DTMF Solution

APPENDIX Avaya IP Office 500

SoLo Mobile Solution SYM 4.2(8) BB 5.5 SoLo DTMF Solution: Appendix for Avaya IPO 500

Issue 4.2 (24.07.2009) Page 2 - 15

Table of Contents

Table of Contents .......................................................................... 2

Introduction .................................................................................. 3

General Installation Requirements ................................................ 4

Avaya IP Office 500 .......................................................................................... 4

Local lines ....................................................................................................... 4

SoLo DTMF Client ............................................................................................ 4

Mobile phones ................................................................................................. 4

Mobile phones Device Manager Software .......................................................... 4

SoLo DTMF Client and Mobile Call Control for IP Office ................. 5

This document provides information on how to configure SoLo DTMF Client and Mobile Call Control for IP Office. ........................ 5

SoLo DTMF Client ............................................................................................ 5

Requirements to implement SoLo DTMF Client ................................................. 5

Verify compatibility of your Mobile Phone ......................................................... 5

Feature Name Extension (FNE) ......................................................................... 5

SoLo DTMF Client Tag names .......................................................................... 7

Specifications about Direct and Blocked Numbers, Replace Phone and Personal Functions. ....................................................................................................... 8

Specifications about Personal Functions. ......................................................... 9

Configuring IP Office ...................................................................................... 10

Configuring User(s) ........................................................................................ 10

Creating FNE Short Codes ............................................................................. 10

Setting the Incoming Call Route ..................................................................... 11

Virtual Mobile Users ...................................................................................... 12

Virtual Extension ........................................................................................... 12

ARS Code ...................................................................................................... 12

Function Code for Outgoing Calls ................................................................... 12

Example ........................................................................................................ 12

Virtual Users ................................................................................................. 12

ARS ............................................................................................................... 13

Function Code for Outgoing Calls ................................................................... 13

File ‘CONFIG.SOLO’ example for IP Office 500 ............................. 14

SoLo Mobile Solution SYM 4.2(8) BB 5.5 SoLo DTMF Solution: Appendix for Avaya IPO 500

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Introduction

SoLo DTMF Client gives You full mobility for Your Workforce with FULL PBX features (desk phone features) on Your mobile phone. Calls are routed through the corporate PBX, transforming all mobile calls into fixed line calls, with drastic cost reductions (up to 70%), visibility of all corporate calls (mobile + fixed), one network to manage, One Business Number (depending on the operator), better responsiveness. All services are supported by SoLo DTMF Client. The functioning of services is however subject to the functions provided by your PBX.

GSM Channel

SoLo

ClientSend request foroutgoingcall via

GSM channel

PBX

PBX phones called party

Called party

PRI

GSM

T1-E1

BRI

PRI

GSM

T1-E1

BRI

SKYPE

To achieve further savings on telephony costs, your mobile plan should include free phone calls from your corporate mobile phones to your corporate desk phones, and/or you should install a GSM gateway on your PABX and its SIMs should be included in your Business User Group (i.e. a group of fixed line numbers and mobile numbers within your company that can make calls to corporate numbers for free). You can download this manual also from our website at http://www.sosoftware.com/solo-mobile-dtmf under Resources. Should you need further support, please contact us at support@sosoftware.com.

SoLo Mobile Solution SYM 4.2(8) BB 5.5 SoLo DTMF Solution: Appendix for Avaya IPO 500

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General Installation Requirements

The following is required to install SoLo DTMF Client with Avaya IP Office 500:

Avaya IP Office 500

● IPO LIC – Mobile Worker Licence (for each SoLo user)

or

● IPO LIC – Power User Licence (for each SoLo user)

Local lines

● ISDN Trunk with 15 DID free numbers

SoLo DTMF Client

● Solo Client Software (downloadable from SoSoftware website)

● Solo Client configuration file (downloadable from SoSoftware website)

● Solo Registration Key, which you will receive via e-mail after purchasing the Client(s) on our website

Mobile phones

● GSM Mobile Phones compatible with SoLo DTMF Client (visit SoSoftware website for an updated list of compatible devices)

● Mobile Phone numbers for each SoLo user and IMEI codes

● Extension Phone numbers for each SoLo user (real or virtual ones)

● For releases 4.27 and 4.28, phone numbers in Contacts List must be inserted following the example below:

0044845241... and NOT +44845241

Mobile phones Device Manager Software

● Device Manager Software for GSM Mobile Phone (e.g.: Nokia PC Suite, BlackBerry Desktop Manager) to upload SoLo DTMF Client software and configuration file

● Bluetooth or USB cable for Device Manager Software

SoLo Mobile Solution SYM 4.2(8) BB 5.5 SoLo DTMF Solution: Appendix for Avaya IPO 500

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SoLo DTMF Client and Mobile Call Control for IP Office

This document provides information on how to configure SoLo DTMF Client and Mobile Call Control for IP Office.

SoLo DTMF Client

SoLo DTMF Client is a client solution that provides users with IP Office telephony features in their mobile phones. SoLo DTMF Client installed in supported mobile phones works with the IP500 to provide desktop features to the mobile phone user.

Requirements to implement SoLo DTMF Client

1) SoLo DTMF Client is supported on IP500 running release 4.2 or above. 2) A Mobile Worker license (former Mobility License) required for each configured user. It is the same license as the Mobile Twinning license in 4.1 and earlier. 3) Trunks that support clearing supervision required. Supported trunk types are:

a) IP500 Universal PRI (Not supported on legacy PRI on a carrier card) b) IP500 BRI c) SIP (RFC2833)

4) Available DID/DDI numbers equal to the number of features to implement. 5) SoLo DTMF Client is downloadable from Resources/Software on http://www.sosoftware.com/solo-mobile-dtmf 6) IP Office release 4.2 and 5.0 supports Symbian (S60 V 9.2 or 9.3) and BlackBerry (V 4.7 and previous) devices.

Verify compatibility of your Mobile Phone

Please refer to the list of SoLo DTMF Client supported phones and operating system versions to verify compatibility of your mobile phone. To display Symbian (Nokia) firmware version enter *#0000# on the keypad.

Feature Name Extension (FNE)

A Feature Name Extension is a number you can dial that allows you to access an Avaya IP Office feature from your mobile phone. All FNEs that the administrator would like to activate must be associated to a DID/DDI that comes in over a supported trunk type. This is done in the IP Office configuration shown later. Additionally, the DID/DDI number must be configured in the configuration file for the SoLo DTMF Client. The table below lists the supported IP Office FNEs, the corresponding FNE number and tag name. The FNE numbers are entered in the telephone number field when creating FNE Service short codes in the IP Office configuration. The tag names are used in the client configuration files to enable and disable a specific feature. The feature is enabled by populating a valid DID/DDI number in the associated tag. An empty tag does not enable the feature.

SoLo Mobile Solution SYM 4.2(8) BB 5.5 SoLo DTMF Solution: Appendix for Avaya IPO 500

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FNE Number

Feature Tag Name

00 System Dial Tone IDLE APPEARANCE SELECT = ;

01 Steal Call ACTIVE_APPEARANCE_SELECT = ;

02 Auto Call Back AUTO_CALL_BACK_TOGGLE = ;

04 Forward All Calls CALL_FORWARDING_ALL_ACTIVATION = ;

05 Forward Busy and No Answer Calls

CALL_FORWARDING_BUSY_NO_ANSWER_ACTIVATION = ;

06 Call Forward Disable CALL_FORWARDING_DISABLE = ;

07 Park Call CALL_PARK = ;

08 Call UnPark CALL_UNPARK = ;

09 Pick Up Group CALL_PICKUP_GROUP_EXTENDED = ;

10 Directed Call Pick Up CALL_PICKUP_DIRECTED = ;

12 Withheld CLI (To External Calls off IPO)

CALLING_PARTY_NUMBER_BLOCK = ;

13 Enable CLI (To External Calls off IPO)

CALLING_PARTY_NUMBER_UNBLOCK = ;

14 Conference Add CONFERENCE_ON_ANSWER = ;

15 Drop Call DROP_LAST_ADDED_PARTY = ;

16 Private Call (cannot be intruded or recorded)

EXCLUSION = ;

17 Held Appearance Select HELD_APPEARANCE_SELECT = ;

18 Same as FNE 00 - Dial Tone Appearance (a=)

IDLE_APPEARANCE_SELECT = ;

19 Enable Twinning OFF_PBX_ENABLE = ;

20 Disable Twinning OFF_PBX_DISABLE = ;

24 DND On SEND_ALL_CALLS_ENABLE = ;

25 DND Off SEND_ALL_CALLS_DISABLE = ;

26 Blind Transfer TRANSFER_ON_HANGUP = ;

27 Transfer to Voicemail TRANSFER_TO_COVERAGE = ;

SoLo Mobile Solution SYM 4.2(8) BB 5.5 SoLo DTMF Solution: Appendix for Avaya IPO 500

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SoLo DTMF Client Tag names

Configuration File - Tag Names Names displayed on device screens IP Office

FNE codes

DID_PREFIX Default DID Prefix

USERS_EMERGENCY_NUMBERS Emergency Numbers

USERS_PIN_CODE NA

ARS_CODE ARS Code

INTERNATIONAL_DIRECT_DIAL_PREFIX International direct dial prefix

URL_UPDATE NA

LOGO_KEY NA

ONE_PERSONAL_NUMBER NA

COMPANY_NAME NA

VERSION NA

TYPE NA

PABXPIN PABXpin

DEVICENUMBER Associated Ext. Number

USER_ID ID

END_CHAR End Char

INTERNAL_NUMBER_LENGTH Internal Ext. Lenght

NATIONAL_DIRECT_DIAL_PREFIX National direct dial prefix

HOME_COUNTRY_DIAL_CODE Home Country Code

TRANSFER_TYPE Transfer Type

PHONE_VIRTUAL Virtual

SPEECH_ACCESS_NUMBER Speech Access

ACTIVE_APPEARANCE_SELECT Select Call 01

AUTO_CALL_BACK_TOGGLE Automatic Call-Back 02

CALL_FORWARDING_ALL_ACTIVATION Forward All Calls 04

CALL_FORWARDING_BUSY_NO_ANSWER_ACTIVATION Forward On Busy/No Answer 05

CALL_FORWARDING_DISABLE Deactivate Forwarding 06

CALLING_PARTY_NUMBER_BLOCK Hide Caller ID 12

CALLING_PARTY_NUMBER_UNBLOCK Show Caller ID 13

CALL_PARK Park Call 07

CALL_PICKUP_DIRECTED Direct Pick-up 10

CALL_PICKUP_GROUP Direct Pick-up From Group

CALL_PICKUP_GROUP_EXTENDED Direct Pick-up From Group Extended 09

CALL_UNPARK Pick-up Parked Call 08

CONFERENCE_ON_ANSWER Conference on Answer 14

DROP_LAST_ADDED_PARTY Drop Last Added Party 15

EXCLUSION Exclusion On/Off 16

HELD_APPEARANCE_SELECT Select Held Appearance 17

IDLE_APPEARANCE_SELECT Select Free Line 00

IDLE_APPEARANCE_SELECT2 Select Free Line 2 18

OFF_PBX_DISABLE Disable outside calls 20

OFF_PBX_ENABLE Enable outside calls 19

SEND_ALL_CALLS_DISABLE Disable Forwarding Send all calls 25

SEND_ALL_CALLS_ENABLE Enable Forwarding Send all calls 24

TRANSFER_TO_COVERAGE Transfer to Voicemail 27

TRANSFER_ON_HANGUP Transfer on Hangup 26

NOT_DISTURB_ENABLE Do Not Disturb ON

NOT_DISTURB_DISABLE Do Not Disturb OFF

SOLO_REGISTRATION_KEY NA

DIRECT_NUMBERS Direct Numbers

BLOCKED_NUMBERS Blocked numbers

BLOCKED_DTMF_NUMBERS DTMF Blocked numbers

REPLACE_PHONE NA

PERSONAL_FUNCTION_1-10 Personal Features

SoLo Mobile Solution SYM 4.2(8) BB 5.5 SoLo DTMF Solution: Appendix for Avaya IPO 500

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Specifications about Direct and Blocked Numbers, Replace Phone and Personal Functions.

As regards Direct Numbers, Blocked Numbers, Blocked DTMF Numbers and Replace phone, please note the following: Direct Numbers: numbers or parts of numbers meaning that a number dialled via SoLo is called directly by the SIM Blocked Numbers: numbers or parts of numbers which can't be called by using the SIM Blocked DTMF Numbers: numbers or parts of numbers which can't be called by using SoLo Replace phone: means that SoLo Client is always active (all 'exit' functions are disabled. When the set value is '1' 'autostart' is enabled and 'autostart option' is hidden, so that it can't be disabled. This configuration together with BLOCKED_NUMBERS allows 'DECT replacement’. By entering the following code, '##21051980*' you can close SoLo application and disable the DECT replacement function. However, the function will be active again the following time you switch on the mobile phone. The only way to disable this function is by setting REPLACE_PHONE=0 in the configuration file or by removing the whole line in the configuration file (i.e. ' REPLACE_PHONE = 1'). Please note that: The wording 'xxx*' means all numbers beginning 'xxx' The wording '*xxx' means all numbers ending 'xxx' The wording '*xxx*' means all numbers including 'xxx' If you insert one '*' in DIRECT_NUMBERS or in BLOCKED_NUMBERS or in BLOCKED_DTMF_NUMBERS all numbers are considered. e.g.:BLOCKED_NUMBERS =*; no call can be made outside SoLo Client e.g.:BLOCKED_DTMF_NUMBERS =*; no call can be made by using SoLo e.g.:BLOCKED_DTMF_NUMBERS=*; and BLOCKED_NUMBERS=*; you can only receive calls If you have Direct Numbers, Blocked Numbers or Blocked DTMF Numbers, you will be able to insert numbers in the configuration file and then you will be able to modify them from SoLo menu directly. Numbers shall be written exactly as they are written in the phone contacts list. Whereas, if you have enabled REPLACE_PHONE, the only way to modify or remove it is by changing the configuration file. Warning: These functions: DIRECT_NUMBERS BLOCKED_NUMBERS BLOCKED_DTMF_NUMBERS REPLACE_PHONE are disabled only by removing the WHOLE LINES in the configuration file.

SoLo Mobile Solution SYM 4.2(8) BB 5.5 SoLo DTMF Solution: Appendix for Avaya IPO 500

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Specifications about Personal Functions.

You can have ten personal features. If you do not need such personal functions, just remove the line in the configuration file. Personal functions can be very useful if you want to have some special functions on your SoLo DTMF Client. It is possible to have a maximum of ten personal functions. Follow the description of the special syntax used to define those functions. The syntax must be exactly in the format explained below. The length of text menu must be under 50 characters. The separator is the symbol “%” and the line must end with the symbol “;”. Type of functions: PERSONAL_FUNCTION_1 = My function 1%number%CALL_HANGUP%; PERSONAL_FUNCTION_2 = My function 2%number%CALL_FREE_NUMBER%; PERSONAL_FUNCTION_3 = My function 3%number%CALL_NO_HANGUP%; PERSONAL_FUNCTION_4 = My function 4%number%CALL_TONE_NO_HANGUP%tones%; PERSONAL_FUNCTION_5 = My function 5%number%CALL_TONE_HANGUP%tones%; ...

Menu labels: The first parameter is the label of the function: My function 1, My function 2, … Dialled numbers: The second parameter is the dialled number: 1024, 1025, 1026, ... (the dialled number will be DID + number, if we have DID in the configuration, for example = +4484524155 and the function number 1024, the result dialled number will be equal to +44845241551024) Type of connection

Type Description

CALL_HANGUP It makes a call to the number, waits for connection and hangs up (DID + Number)

CALL_FREE_NUMBER It enables the user to select the number to send. (Compose, Contacts, ...). It connects to the number and sends the selected number.

CALL_NO_HANGUP It makes a call to the number, connects and does not hang up.

CALL_TONE_NO_HANGUP It makes a call, connects, sends the tones defined as fourth parameter and does not hang up

CALL_TONE_HANGUP It is the same as in CALL_TONE_NO_HANGUP, but it hangs up after having sent the number defined as fourth parameter.

SoLo Mobile Solution SYM 4.2(8) BB 5.5 SoLo DTMF Solution: Appendix for Avaya IPO 500

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Configuring IP Office

Activate the following licence: IPO LIC - MOBILITY RFA SoLo DTMF Client relies on the Twinned Mobile Number of the user device (circled below) to be present in the IP Office configuration to identify the SoLo user. When a SoLo client calls into the IP Office to use the FNE services, the mobile Caller ID is matched to the Twinned Mobile Number to identify the IP Office user.

Configuring User(s)

Once the Mobility license has been installed, SoLo users can be configured. In IP Office release 4.2 the “Twinning” tab has been renamed to “Mobility”. To set up a user for SoLo 1) Navigate to the user’s Mobility tab 2) Check the “Mobility Features” checkbox 3) Check the “Mobile Twinning” checkbox 4) Fill in the “Twinned Mobile Number” 5) Check the “one-X Mobile Client” checkbox

Creating FNE Short Codes

A short code feature called “FNE Service” is used to implement the FNE behaviour required for SoLo DTMF client support. The Telephone Number field will be the FNE feature number. One way to program the short code is shown below. Code - 777XX The short code can be any number. In this example, 777 is an arbitrary prefix used. Feature - FNE Service Must have FNE Service selected as a short code feature. Telephone Number - N

SoLo Mobile Solution SYM 4.2(8) BB 5.5 SoLo DTMF Solution: Appendix for Avaya IPO 500

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Setting the Incoming Call Route

The incoming call route (ICR) is used to tie the DID/DDI number to a particular FNE feature. If the Blind Transfer feature (FNE 26) DID/DDI was set to xxxxx21981 in the client configuration file, then the ICR destination must be set to the 77726. This will activate the Blind Transfer FNE feature by setting the Telephone Number field to 26 when the 777XX short code is invoked.

SoLo Mobile Solution SYM 4.2(8) BB 5.5 SoLo DTMF Solution: Appendix for Avaya IPO 500

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Virtual Mobile Users

For any SoLo user without a paired desk phone (virtual user), you have to create: a virtual extension, an ARS code and a function code following the instructions below.

Virtual Extension

USER | User Name = xxx Extension = XXX

When you confirm the creation of a user, you are prompted ‘Would you like a new VoIP extension created with this number ?’ Select NO.

USER | Forwarding Forward Unconditional. = Check Forward Number = User’s mobile phone number Forward Internal calls = Check

ARS Code

ARS | Ars Route name = YYY ARS | Add | New Short Code Code = ? Feature = Dial

Telephone Number = .sxxx Line Group Id = 0

Function Code for Outgoing Calls

SHORT CODE | Code Code = (see: SoLo Mobile | Mobile Config | Twin Devices | ARS ) + N

Feature = Dial

Telephone Number = N Line Group Id = ARS YYY (paired with the virtual user)

Example

Creation of a virtual user with: Extension number .......= 210 Mobile phone number ..= 555.123456 Ars Prefix ...................= 6+210 (see : SoLo Mobile | Mobile Config | Twin

Devices | ARS )

Virtual Users

USER | User Name = xxx Extension = 210

SoLo Mobile Solution SYM 4.2(8) BB 5.5 SoLo DTMF Solution: Appendix for Avaya IPO 500

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When you confirm the creation of a user, you are prompted ‘Would you like a new VoIP extension created with this number ?’ Select NO.

USER | Forwarding Forward Unconditional. = Check Forward Number = 555.123456 Forward Internal calls = Check

ARS

ARS | Ars Route name = User 210 ARS | Add | New Short Code Code = ? Feature = Dial

Telephone Number = .s210 Line Group Id = 0

Function Code for Outgoing Calls

SHORT CODE | Code Code = 6210N Feature = Dial

Telephone Number = N Line Group Id = xx : User 210 (ARS per user 210)

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File ‘CONFIG.SOLO’ example for IP Office 500 NOTE: Please find in orange below lines to be configured

DID_PREFIX = 04617107; USERS_EMERGENCY_NUMBERS = 123,999,911; USERS_PIN_CODE = 1111; ARS_CODE = 0; INTERNATIONAL_DIRECT_DIAL_PREFIX = 00;

URL_UPDATE = http://mobile.sosoftware.com/; LOGO_KEY = 12345678;

ONE_PERSONAL_NUMBER = 12345678; COMPANY_NAME = SoSoftware SA;

VERSION = 4.2; TYPE = 2;

PABXPIN = ; DEVICENUMBER = 100; USER_ID = ;

END_CHAR = #; INTERNAL_NUMBER_LENGTH = 4; NATIONAL_DIRECT_DIAL_PREFIX = 0; HOME_COUNTRY_DIAL_CODE = +39; TRANSFER_TYPE = 1; PHONE_VIRTUAL = ; SPEECH_ACCESS_NUMBER = *17; ACTIVE_APPEARANCE_SELECT = ; AUTO_CALL_BACK_TOGGLE = ;

CALL_FORWARDING_ALL_ACTIVATION = 791; CALL_FORWARDING_BUSY_NO_ANSWER_ACTIVATION = 792; CALL_FORWARDING_DISABLE = 790; CALLING_PARTY_NUMBER_BLOCK = 0; CALLING_PARTY_NUMBER_UNBLOCK = 0; CALL_PARK = ; CALL_PICKUP_DIRECTED = ; CALL_PICKUP_GROUP = ; CALL_PICKUP_GROUP_EXTENDED = ; CALL_UNPARK = ; CONFERENCE_ON_ANSWER = 14; DROP_LAST_ADDED_PARTY = 15; EXCLUSION = ; HELD_APPEARANCE_SELECT = ; IDLE_APPEARANCE_SELECT = 51; IDLE_APPEARANCE_SELECT2 = ; OFF_PBX_DISABLE = 19; OFF_PBX_ENABLE = 20; SEND_ALL_CALLS_DISABLE = ; SEND_ALL_CALLS_ENABLE = ; TRANSFER_TO_COVERAGE = ; TRANSFER_ON_HANGUP = 26; NOT_DISTURB_ENABLE = 24; NOT_DISTURB_DISABLE = 25;

SOLO_REGISTRATION_KEY = ;

DIRECT_NUMBERS = 347*,*346,*320*,; BLOCKED_NUMBERS = 347*,*346,*320*,; BLOCKED_DTMF_NUMBERS = 347*,*346,*320*,; REPLACE_PHONE = 1;

DATA_SERVER_IP = ; DATA_SERVER_PORT = ; DATA_SERVER_USERNAME = ; DATA_SERVER_PASSWORD = ; DATA_SERVER_PHONE = ; DATA_SERVER_AUTOCONNECTION = ; DATA_SERVER_CONNECTIONTYPE = ; DATA_SERVER_CALLBACKNUMBER = ; DEFAUL_MENU_ICON =111N1; WORK_MODE =2;

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PERSONAL_FUNCTION_1 = My Function 1%1024%CALL_HANGUP%; PERSONAL_FUNCTION_2 = My Function 2%1025%CALL_FREE_NUMBER%; PERSONAL_FUNCTION_3 = My Function 3%1026%CALL_NO_HANGUP%; PERSONAL_FUNCTION_4 = My Function 4%0%CALL_TONE_NO_HANGUP%11...11.....66%; PERSONAL_FUNCTION_5 = My Function 5%1028%CALL_TONE_HANGUP%2222%; PERSONAL_FUNCTION_6 = CALL_HANGUP%0%CALL_HANGUP%; PERSONAL_FUNCTION_7 = CALL_FREE_NUMBER%0%CALL_FREE_NUMBER%; PERSONAL_FUNCTION_8 = CALL_NO_HANGUP%0%CALL_NO_HANGUP%; PERSONAL_FUNCTION_9 = CALL_TONE_NO_HANGUP%0%CALL_TONE_NO_HANGUP%222222%; PERSONAL_FUNCTION_10 = CALL_TONE_HANGUP%0%CALL_TONE_HANGUP%7777%;

SoSoftware SA Route des Plaines-Du-Loup 32

1018 Lausanne Switzerland

www.sosoftware.com info@sosoftware.com

Tel. +41.(0)216.437.766 Fax. +41.(0)216.437.765