A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
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Commissioned by the Missouri Department of Transportation
Prepared By:
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Appendix C:
Key Tracker Question Charts by District
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 109
NORTHWEST DISTRICT
21009
2010
2011
2012
2013
2015
01%
21009
2010
2011
21012
21013
21015
0%
TRENDS:: [Level of Sat"sfact"on W it h t he Job t he [M issoulr'i
Departm ent of Transpolrtation is [Doing: NW [District
110% 210% 30% 40% 510% 601% 701% 810% '910%
• Ve ry S atisfie-d • So m ewl1 at Satisfi e d D So m ew lil at Di 55ati sfi e-d • Ve ry Di 55 at isfie-d
TREIN[[DS: Level of Agreem ent IMo[DOT [Plrovides
A.cculrate Information to Cit izens:: INW [District
60% 32.% ---------------------------------------------------------------
1010%
42.% 50% 12.° ----------------------------------------------------------------
10% 2.0% 30% 40% 50% 60% 70% 810% '90% 100%
• St rongly Agree • Som ewlm at Agree D somewl1at Disagree • Strongly Disagree
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 110
2009
2010
2011
2012
2013
2015
10%
2009
2010
2011
2012
2013
2015
0%
110%
TREINDS: Ilevel of Aglreement IMolDOT IProvides Timely Information to Citizens: INW IDistlrict
47% 40%
.20% 310% 40% 5'0% 610% 710% 80%
• StlfOngly Agree • Somewhat Agree D Somewha Disagree • Strongly Di.sagree
'91%
9D%
TREINDS:: Ilevel of Aglreement IMoDOT IPr'ov"des Undelrstandable
Infolrmationto Cit izens: NW Distlr"ct
49% 40% I 8%
1100%
21% 71% . 12
52% 40% .30
S:%
110% 210% 310% 40% 50% 70% BIO% 90% 1100%
• Strongly Agree . Somewhat Agree D Somewn at Disagr ee • St ro ng ly Disagr ee
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 111
2009
2010'
2011
2012
2013
2015
0%
TREINIDS:: [Level of Agreement IMo[DOT is the Primalry
TlranslPortation EXlPert in IMissoulri: INW Distlrict
54% 36% 7%
54% 39% 3%
-
57% 37% 3% ------------------------------------------------------------------- --
16% 75% 5% ---------
55% 35%
49% 42% 5%
10'% 20% 30'% 40'% .50% 60% 70'% 810% '90% 100%
• Strong ly Agree . Somewhat Agree D Somewh at Disagr ee • St rongly Disagr ee
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 112
NORTHEAST DISTRICT
21009
210110
21011
21012
21013
21015
10%
21009
210110
21011
21012
21013
2101.5
0%
lREINDS: ILevel of Satisfaction With the Jlob the Missouri Depalrtment of l lranspolrtation is IDoing:: INE IDistr'ict
10% 20% 30% 40% 5'0% 6'0% 70% 80% '90%
• Very Satisfied • Som ewnat Satisfied D Som ewnat Dissat isfied • Very Dissat isfied
lREINIIDS: ILevel of Agreement IMolDOl IPlrovides
Accurate Infolrmationto Citizens: INIE District
100%
54% 40% 2.
59% 31% 7% ---------------------
25% 71%
50% 45% 2.~ ------------------------------------------------------------------- -
10% 20% 30% 40% 50% 60% 70% .810% 90% 1010%
. Strollgly Agree . S.omewhat Agree OS.orn ewilat Disagree . Strongly Disagree
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 113
21009
2010
2011
2012
2013
2015
10%
21009
2010
21011
2012
2013
2015
0'%
TR,EINDS: ILevel of Agreelm ent M oDOT IProvides
Timely Infolrmation to Cit "zens: INE IDistrict
51% 41%
-
54% 41% 1
-
49% 45% 20
110% 20% 310% 40% 50% 60% 70% 90%
• St llOng ly Agree • S.om ewh at Agre e 0 S.om ewh at Dis,agree • St rong ly Di s,agrr ee
TREINDS:: ILevel of Aglreem ent IMolDOT IPlrovides IUndelrstandable Infolrm at"on to Cit izens: NE IDistr"ct
49% 45% 2
56% 39% 1
46% 47% I 3
1010%
110% 20% 310% 40% 5'0% 70% 8'0% [90% 1100%
• Strong ly A gr ee' • Som ewhat Ag ree D Som ewhat Disagr ee • Strong ly Disagr ee
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 114
200'9
2010
2011
2012
2013
20 t5
0%
TREINIDS: Ilevel o't Aglreement IMloDOT is the IPrimary Transportat-on Expelrt in IMlissoulr-: NE Distlrict
.54% 40% ~(
----------------------
58% 32% 6%
18% 75% 6%
60% 34% 2
.5 1% 40% 3%
10% 20% 30% 40% 50% 60% 70% 80% '9 0'% 100'%
• StrollIg ly Agr e·e • Som ew at Agre·e D Som ewhat Disagr e·e • StrollIg ly Disagr ee'
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 115
KANSAS CITY DISTRICT
2009
20:10
20:1:1
20:12
20:13
20:15
0%
2009
20:10
20:1:1
20:12
20:13
20:15
0%
TREINDS: ILevel of S,atisfaction W it h t he Jlob t he IMissoulri
IDepartm ent of Transportation is Doing:: IKC IDistr'ict
:10% 20% 30% 40% 5'0% 60% 70% 80% '9'0%
• Ve'ry Satisfied • Som ewhat Satisfied D Som ewhat Dissatisfied • Ve ry Dissat isfied
TRENDS: ILevel of Agr'eem ent IM olDOT IPlrovides
A.ccurate Infolrmation to Cit izens:: KC IDistlr ict
39% 47%
47% 43%
12%
8%
:100%
43% 49% 2% -------------------------------------------------------------- -
10% 20% 30% 40% 50% 70% 80% 90% 100%
• Strongly Agree • Somewhat Agree DSomewh at Disagree • St rongly Disagree
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 116
21009
20110
21011
21012
21013
21015
10%
20 09
20110
2011
2012
2013
2015
0%
TREINDS:: lLevell of Agreement IMoDOT IPlrovides Timely Infolrmation to Cit·zens: IKC IDistrict
38% 45% --------------------------
46% 41%
13%
11%
49% 39% I 8%
17% 72% 110%
10% 20% 30% 40% 50% 70% [90%
• St rongly Agree • Somewhat Agree D Somewhat DiScagree • Strongly Disagree
TRENIDS:: Ilevel of Aglreement MolDOT IPlrovides Understandable Infolrmation to Citizens:: KC IDistrict
41% 45% 11%
45% 45% 9%
54% 36% 5%
17% 74% I 8%
100%
~% ~% 2
10% 20% 30% 40% 50% 6'0% 70% BO% [90% 100%
• St ro ng ly Agr e·e . Som ewhat Agree D Som ewl1 at Disagr ee . St ro lllg ly Disagr e·e
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 117
2009
2010
2011
2012
2013
20tS
10%
lR,EINIDS,: ILeve of Aglr'eement IMoDOl is the Primary l lranspolrtation Expert in Mlissoulr-:: IKC IDistlr'ict
.51% 40%
------------------------
.5 3% 35%
M% ~%
.54% 38%
5%
8'%
15%
5%
.51% 41% 3%
10% 20% 30% 40% .50% 60% 70% 80% '90% 100%
• St rolllg ly Ag ree' • Som ew nat Agree D Som ewnat Disagr ee • St rolllg ly Disagr ee
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 118
CENTRAL DISTRICT
2009
20110
2011
2012
2013
2015
0%
21009
210110
21011
21012
21013
21015
10%
TRENIDS,:: ILevel of Satisfaction W it h t he Job t he IMissoulr" IDepalrtm ent of Tlransportation is Doing:: Central lDistlrict
10% 210% 30% 410% 510% 60% 70% 810% '90%
• Very Satisfied • Som ewhat Satisfied D Som ewhat Dissatisfied • Very Dissat isfied
TREINIIDS,: Level o't Agr eem ent M oDOT Provides
Acc:ulrate Information to Cit "zens: Cent lral lDistrict
------------------------------
47% 44%
1100%
7%
56% 35% 13% -------------------------------------- --
52.% 40% 3% ----------------------------------- --
10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
• St rongly Agree . s.omew at Agree o S.omew at Disagree • Strongly Disagree
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 119
2009
20110
2011
2012
2013
2015
10%
2009
21010
21011
21012
21013
2101.5
10%
TREN[DS: [Leve l of Agreem e nt MoDOT [Plr'ovides Timely Informatio n to Cit izens : Cent ra [District
47% 43% 7%
51% 41% .20
55% 35% 7%
23% 69% 0
54% 40% 2.
48% 44% I 3%
110% 20% 310% 40% 50% 6D% 70% .8'0% '90%
• St rongly Agree • S.omewh at Agree D S.omewhat Disagree • Strolllgly Disagree
TREN[DS: [Leve l of Aglr'eem e nt Mo[DOT [Provides IUnde lrstanda ble Informatio n to Cit ·zens : Cent ra l [Distlrict
54% 35% .8%
22% 71%
110% 20% 30% 410% 50% 70% 90%
• 5t 1'0 ng Iv Ag I' ee' • 50 m ewh at Ag ree D 50 m ewh at Di sag I' ee • 5t 1'0 ng Iv Disagr ee
100'%
5%
1010%
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 120
21009
21010
21011
21012
21013
21015
10%
TRENDS:: Ilevel of Aglreement MolDDT is the IPlrimary
Tlransportat"on Expelrt in IM"ssoulri : Centlral IDistr'ict
54% 38% eo
54% 38% I 0
53% 37% 4%
55% 35% 7% ' .
10% 210% 3'0% 40% 5'0% 60% 110% 80% '90% 100%
. Strolllg ly Agree . Somewhat Agree D Somewhat Disagree • St rongly Disagree
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 121
SAINT LOUIS DISTRICT
2009
2010
2011
2012
2013
2015
2009
2010
2011
2012
2013
2015
0%
TR,EIN[DS: Level of Satisfact"on W it h t he Job t he IM issour"
[DelPalrtm ent of TranslPolrtation is [Doing: SL Distr"ct
10% 20% 30% 40% .50% 60% 70% 80% 90%
• Very 5 atisfie d . 50 m ewh at 5ati sfi e d D 50 m ewh at Di 55atisfi e d • Ve'ry Di 55 at isfi e d
TREINDS: ILevel of Agreem ent MlolDOT IPlrovides
Acculrate Infolrm ation to Cit izens: SL IDistlrict
51% 47% I
47% 42% 10'%
1100%
--------------------------------------------------------------
52% 40% 4%
25% 69% ----------------------------------------------------------------
-
52% 41% 5%
45% 47% 5%
0% 10% 20% 30% 40% 5'0% 60% ]10% 810% 90% 100%
• Strongly Agree • S.am ewh.at Agre e D S.am ewh at Disagree • StmrTJgly Di sagr ee
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 122
21009
21010
21011
21012
21013
21015
0%
21009
210110
21011
21012
21013
21015
10%
TREINDS: ILevel of Aglreem ent MolDOT IPlrovides
Timely Infolrmation to Cit ·zens: SIL Distr'ict
________________ 5_3_% _______________________________ 4_2% ______________ 111_
44% 48% ~
52% 39% • I
20% 72%
55% 37% 5% •
45% 44% 7%
110% 2.10% 310% 40% 510% 710% 80% '90%
• S rongly Agree • Somewhat Agree D Somewhat DiSoagree • Stmngly DiSoawee
TRENDS,:: ILevel of Aglreement IMolDOT IPlrov-des IU1nderstandabie
Iinfoirm at-on to Cit izens: St Distr-ct
51% 45%
1100%
------------------------------------------------------------------
42% 53% 4% I
51% 30% .4%
46% 45% 3%
110% 20% 310% 410% 50% 60% 70% 30% 90% 11010%
. Strol1gly Agree . Somewhat Agree O Somewhat Disagree . Strol1gly Disagree
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 123
2009
2010
2011
2012
2013
2015
0%
l RE[NIDS,:: Level of Aglreem ent [MoDOl is t he [Pr'imary lranspolrtation Expelrt in [MissQulr-:: St IDistr'ict
55% 36%
53% 40%
&%
5%
53% 34% 9%
18% 73% 2.0
62.% 30% 4%
56% 35% 4%
20% 40% 60% 80% 1100'%
• St ro ng ly Ag r e·e' • So m ewlll at Agree D Som ewhat Disa,g r ee • St ro IlIg ly Disagree
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 124
SOUTHWEST DISTRICT
2009
20110
2011
2012
2013
2015
21009
210110
21011
21012
21013
2101.5
0%
TRENIOS:: Level of Satisfact·on 'W ith the Job the IM issouri
IOepalrtment of Transportat·on is Doing:: SW IOistlrict
10% 20% 30% 40,% 50% 60% 70% 80% '90%
• Ve ry Satisfied • Som ewn at Satisfied D Som ewn at Dissatisfi ed • Ve ry Di 5S at isfi ed
TRENIIDS: ILevel of Aglreement IMoDOT IProvides
Acculrate Information to Citizens: SW IDistlrict
---------------------------------------------------------------
49% 42%
50% 43%
7%
4% •
59% 33% 3% ---------------------- --
22% 71% 5% •
50% 42% 5%
48% 47% I 0
------------------------------------------------------------------
10% 10% 20% 30% 40% 50% 60% 70% 80% 90% 11010%
• Strongly Agree . Somewhat Agree DSomewhat Disagree . Strollgly Disagree
1100%
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 125
2009
20110
2011
2012
2013
2015
10%
2009
21010
21011
2012
21013
21015
10%
10%
TREN[DS:: [Level of Aglr'eement IMo[DOT IProvides
Timely Infolrmation to Citizens:: SW [District
20% 30% 40% 50% 6.0% 70% 810%
• S rongly Agree • Som ewhat Agree D Somewhat Disagree • St rongly Disagree
90%
TREN[DS: Levell of Aglreement IMo[DOT IPlrovides IUndelrstandab e
Infolrmation to Cit·zens:: SW [District
1100%
.51% 43% 2~
--------------------- --
62% 31% 13%
19% 74% 15% ----------------------------------------------------------------
.52% 39% 4%
~% %% 1
10% 20% 30% 40% 5'0% 610% 70% 80% '90% 1010%
• St rongly Agr ee . So,m ewhat Agree D Som ewhat Disagree • St rongly Di sagr ee
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 126
2009
20110
2011
2012
2013
2015
0%
TREINDS:: Level of Aglreement MolDOl is the IPlr'''malry
Transpolrtat·on Expelrt in IM issoulri: SW IDistlr'·ct
5.5 % 37% 21}
.5.5 % 39% 2
61% 30% 4%
'9%
.5 7% 3.5% 4%
.54% 37% 3%
10% 20% 30% 40% 50% 60% 70% 810% '90% 100%
• 5t 1"0 ng Iv Ag r e·e . 50' m ewh at Ag ree D 50 m ewh at Disag r ee • 5t ro I1Ig Iv Disagr ee
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 127
SOUTHEAST DISTRICT
2009
210110
21011
21012
21013
21015
2009
2010
2011
2012
2013
2015
10%
TREINIDS,: ILeve of S,atis'fact-on W it h t he Job t he Missouri
IDelPart m ent of TlranslPolrtat-on is Doing:: SE Distlr-ct
10% 210% 30% 40% 50% 60% 710% 80% '90%
• Ve ry Satisfie d • So m ewl1 at Satisfi e d D So m ewh at Di ssati sfi e d • Ve ry Dissat isfie d
TR.ENIIDS: ILeve~ of Agr eem ent IMlo lDOT IPIr'ovides
AC:C:Ulrate Infolr'mation to Cit izen s: S,E IDistlr'ict
49% 42% % ----------------------------------------------------------- -
0% 110% 20% 30% 40% 50% 60% 70% 80% 90% 1100%
• St rongly Agree . Som ewhat Agree D Som ew hat Disagree . Strolll,gly Disagree
100%
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 128
2009
20110
2011
2012
2013
2015
0%
21009
21010
21011
21012
21013
21015
0'%
TREINDS: ILevel of Agr'eement MolDOl IPlrovides
Tilmely Infolrmation to Citizens: S,E IDistlrict
~% M% -----------------------------------------------------------
51% 39%
9%
59% 34% 113%
20% 69%
10'% .20% 3'0% 40% 5'0% 60% 70% 80'% '90%
• Strongly Agree • Somewhat Agree D Somewhat Disagree • Strol1gly Disagree
TRENIIDS,:: ILevel of Agr'eement MolDOT IPr'ovides Ulnder'Standable
Informat"onto Cit izens:: SE IDistlr"ct
110% 20'% 3'0% 40'% 50'% 60% 70% 80'% '90%
• Strong ly Ag r ee . Som ewn at Ag ree D Som ewllat Disagr ee • Strong ly Disagr ee
10'0%
10'0%
A Report Card From Missourians
Commissioned By: The Missouri Department of Transportation Final Report – 2015
P a g e | 129
2009
2010
2011
2012
2013
201.5
0%
TRENIDS: Level of Aglreement IMlolDOT is the Pr"mary TranslPolrtation EXlPelrt in IMissour": SE IDistlrict
54% 37% 1 2.{)
55% 39%
63 % 30% {)
19% 71% 8%
56% 35% . 4%1
54% 36% 7%
10% 20% 30% 40% .5'0% 60% 70% 80% '90% 100%
• Stlrolllg ly Agre·e, • Som ewl1at Ag ree 0 Som ewnat Disagr ee • St ro ng ly Disagr e·e,