Application Management Pack for Oracle E-Business Suite
Customer Case Study
Angelo Rosado
Senior Product Manager
Oracle
Santosh KumarSenior Technical LeadEmerson
The following is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions.
The development, release, and timing of any
features or functionality described for Oracle’s
products remains at the sole discretion of Oracle.
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Program Agenda
• Lifecycle Management
• Enterprise Manager Grid Control
• Application Management Pack
– Overview
– Key Capabilities
– Roadmap
• Customer Case Study – Emerson
• Q & A
Lifecycle ManagementOverview
ITIL Principles
System ManagementChange
ManagementProblem
Management
Application
Management PackApplication Change
Management Pack
Application
Management Pack
Enterprise Manager
Grid Control
Oracle’s Complete Enterprise Software StackBuilt-in & Integrated Manageability
– Leader in the complete
enterprise application
stack
– Built-in manageability
in every tier
– Integrated
manageability across
the entire stack
Oracle Enterprise ManagerIncreases Business Efficiency
• Manage applications top-down, from the business perspective by understanding user experiences and business impact of IT issues
• Manage entire application lifecycle to increase business agility with comprehensive application quality management and compliance solutions
• Reduce operational costs through intelligent diagnostics and automated IT processes
Fusion Applications
Application Management Packs for
• Oracle E-Business Suite
• PeopleSoft Enterprise
• Siebel
• JD Edwards
Centralize your Applications ManagementOracle Enterprise Manager
Oracle E-Business
Suite Packs
Oracle E-Business Suite Packs
• Discovery
• Cloning
• Monitoring
Application Management
Pack for Oracle E-Business Suite
• Customization Manager
• Patch Manager
• Setup Manager
Application Change
Management Pack for Oracle
E-Business Suite
Oracle E-Business Suite Packs
Application Management Pack for Oracle E-Business Suite
Enterprise Manager Grid Control (10gR5)
Extends Enterprise Manager Grid Control to monitor and manage Oracle E-Business Suite system
Application Management Pack for Oracle E-Business
Suite (AMP)
11i1011i1011i1011i1011i10R12.0.4
11i1011i10R12.1
AMP: Features
© 2009 Oracle Corporation – Proprietary and Confidential
AMP
Centralized Management
Pro-active Monitoring
Configuration Reporting
Service Level Management
Automated Cloning
AMP: Centralized Management
•Reduces TCO by centralizing and automating tasks
•Improves DBA productivity
•Improved EBS Uptime
E-Business Suite
PR
OD
E-Business SuiteT
ES
T E-Business SuiteD
EV
E-Business Suite
PR
OD
E-Business Suite
PR
OD
E-Business SuiteT
ES
T
E-Business SuiteT
ES
T
E-Business SuiteD
EV
E-Business SuiteD
EV
Application Management Pack
AMP: Pro-active Monitoring
•Monitor against thresholds (Critical / Warning)
•Alerts / Notifications
AMP: Pro-active MonitoringRoot Cause Analysis
•Quicker Diagnosis of issues
•Notifications & Corrective Actions
AMP: Configuration Reporting
• Report/Compare/Search/View
Change History of
• System Overview
• Patch / Patchset Level
• Concurrent Processing /
Workflow Configuration
• Autoconfig
AMP: Automated Cloning
1 2
Source Target
Application Management Pack for Oracle E-Business Suite
Enterprise Manager Grid Control
End to End Clone Automation
HOT, Cold and RAC Clone
Data Scrambling during Clone
3
AMP: Automated Cloning
AMP: Automated CloningHot Clone
Source System Target SystemImage
AMP
Hot BackupLive
Database
dbTeckStack appsTierdbTier
Cloned Database
appsTier
RMAN backup RMAN Restore
ZIP Packaging
AMP: Automated CloningRAC Clone
Source System Target SystemImage
RMAN backup
Hot Backup
appsTiers
dbTier
Primary Node
dbTier
Nodes
appsTier Nodes
RMAN restore
ZIP Packaging
AMP
AMP: Service Level Management
• Monitor: System & Service• Availability
• Performance
• Usage
• Service Levels (Availability & Performance)
• Measured against goals set
• Alerts / Notification raised when thresholds breached
• Quick Diagnosis• Built in Root Cause Analysis
Scripts
• Topology View: Captures scripts result
• Generates Reports• Service Level Compliance: 24hrs /
7 days / 31 days
AMP: Service Level Management
AMP: Roadmap
• Next Generation Cloning
– New Cloning Methodology
– Support for Scale Down, Shared File System Clone
– Supports 11i, Release 12 and Release 12.1
• End to End Tracing
– Trace User Transaction from Mid Tier (Web, Form or
Concurrent Processing) to the Database & Vice Versa
• Monitor Concurrent Process Performance
– New dashboard to manage performance of Concurrent
Program and Managers
© 2009 Oracle Corporation – Proprietary and Confidential
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“Application Management Pack For Oracle E-Business Suite
Along With Enterprise Manager Grid Control Has Led To
Better Proactive Monitoring, Significant Decrease In Problem
Resolution Time And Has Given Our Customers A Greater
Visibility To Their Instances”
Adarsh NomulaDirector,
IT Shared Services
Emerson
S309526: Oracle Application Management Pack for Oracle E-Business Suite: Customer Case Study
Santosh Kumar,
Senior Technical Lead
Oracle Technical Services, IT Shared Services
“Application Management Pack For Oracle E-Business Suite Along With Enterprise Manager Grid Control Has Led To Better Proactive Monitoring, Significant Decrease In Problem Resolution Time And Has Given Our Customers A Greater Visibility To Their Instances”
Adarsh NomulaDirector, Oracle Technical Services,
IT Shared Services
27
Agenda
About Emerson
Monitoring Challenges
Our Achievements
Q &A
28
About Us
29
We As A Business
Emerson Is Where Technology And Engineering Come Together To Create Solutions For The Benefit Of Our Customers, Driven Without Compromise For A World In Action
30
We as A Business
Emerson (NYSE:EMR), Based In St. Louis, Missouri (USA)
Sales In Fiscal 2008 Were $24.8 Billion
Emerson Is Ranked 94th On The Fortune 500 List Of America’s Largest Companies
140,000 Employees And Approximately 255 Manufacturing Locations Worldwide
31
We As A Business
Emerson Is A Diversified Global Manufacturing And Technology Company
A Global Leader In Bringing Technology And Engineering Together To Provide Innovative Solutions To Customers Through:
- Network Power
- Process Management
- Industrial Automation
- Climate Technologies
- Appliance And Tools Businesses
- Storage Solutions
- Motor Technology
Website: WWW.Emerson.Com
32
We As Information Technology
User Locations Across The Globe
DBA And User Teams For 24 X 7 Operations Working In Different Time-Zones
Standardization
- Sun/Solaris
- Oracle
- EMC Storage
ITIL Standards
33
We As ERP
Oracle E-Business Suites Systems
Production EBS Instances: 14
Non-production EBS Instances: 150
Versions: 11.5.7 – 11.5.10.2
Database Administrator: 50+
34
Challenges In Monitoring
Managing Complex Deployments
– Time And Resource Intensive
– Error Prone
Non Standard Unix Script Based
– Maintainability
– Lack Of Historical Data
Non-Centralized Monitoring
– Multiple Tools
– Learning Curve
– Lack Of Real Time Visibility To User
Adherence To ITIL Practices
35
About Enterprise Manager Grid Control Implementation
36
EM Implementation
EM version: 10g Release 5
AMP Version: 3.0
Total Monitored Targets: 700+
Monitored Databases: 50+
Host: 40+
Production ERP Instances: 14
37
EM Hardware
38
Achievements
Enforce Standardization
- Out -Of-Box Metrics
EM Deployment
- Downloadable Agent Deployment
- Cloned Agent Deployment
Defining Black-Outs
39
Achievements
Performance
- Monitor Performance And Availability
Extending EM
- User Defined Metrics
- Customize Metrics
- Customize Notifications
Automation Using Job Framework
Reports
- Out-Of-Box
- Custom
40
EM Implementation - Benefits
Standardization
- Out-Of-Box Solution , Replaced 100+ Custom Scripts
- Supports ITIL Processes
Availability
- Increased The Availability By Proactive Monitoring
Performance
- Database Tuning Pack Helped In Resolving The Issues Faster With Lower Skill Set Required (Troubleshooting Is Simplified)
Productivity
- Improved DBA Response Time
41
Next Steps
Real Time User Transaction Level Monitoring
Integration of EM to Ticketing System
Application Change Management Pack (ACP)
42
Collaboration Helps
Ensures Implementing The Best Practices
Ensures Supportability
Ensures Support Footprint
Maximize Investment
43
+
Collaboration
We thank ….
Biju Mohan
Principal Product Manager
Oracle E-Business Suite - Application Technology Group
Prasad Chitta
Technical Lead
Systems and Applications Management
Angelo Rosado
Senior Product Manager
Oracle Applications Technology Group
44
Useful Links
EBS Management PacksUseful Links and Contacts
• External links
• Customer-accessible website here
• Contacts
• [email protected] – Product Manager
• [email protected] – Product Manager (Outbound)
• [email protected] – Product Manager (Inbound)
• Metalink Notes
• 812315.1: Getting Started with AMP 3.0 and ACP 3.0
• 812294.1: Known Issues with AMP
• 829450.1: Known Issues with ACP
Additional Sessions
Oracle E-Business
SuiteRelated Sessions: Ownership
• Ten Things to Reduce the Total Cost of Ownership of Oracle E-Business Suite (S309540)Time: 14.30 – 15.30Venue: Moscone West L2 (RM 2008)
• Oracle Application Change Management Pack for Oracle E-Business Suite (S309527)Time: 16.00 – 17.00Venue: Moscone West L2 (RM 2008)
Tuesday (13th October)
• Oracle Application Management Pack for Oracle E-Business Suite: Customer Case Study (S309526)Time: 11.45 – 12.45Venue: Moscone West L2 (RM 2008)
Wednesday (14th October, 2009)
• Oracle E-Business Suite Install and Cloning Best Practices (S309545)Time: 12.00 – 13.00Venue: Moscone West L2 (RM 2002/2004)
Thursday (15th October 2009)
Oracle E-Business
SuiteRelated Sessions: Integration
• Integration Architecture for Oracle E-Business Suite: Technical Insight (S309526)Time: 10:15-11:15Venue: Moscone West L2 (RM 2008)
• Power Session - Oracle E-Business Suite Adapter: Technical Overview (S309530)Time: 13:00-13:30Venue: Moscone West L2 (RM 2008)
• Power Session - Out-of-the-Box Web Services with Oracle E-Business Suite (S309530)Time: 13:45-14:15Venue: Moscone West L2 (RM 2008)
Wednesday (14th October, 2009)
Oracle E-Business
SuiteRelated Sessions: Usability
• Oracle E-Business Suite and Oracle Secure Enterprise Search: Customer Case Study (S309532)Time: 13.00 – 14.00Venue: Moscone West L2 (RM 2007)
Tuesday (13th October)
• Integrate Oracle E-Business Suite and Desktop Tools: Oracle Web Applications Desktop Integrator (S309541)Time: 17:00-18:00Venue: Moscone West L2 Room 2002/2004
Wednesday (14th October, 2009)
• Enabling the Web 2.0 User Experience for Oracle E-Business Suite (S309538)Time: 10:30 - 11:30 Venue: Moscone West L2 (RM 2008)
Thursday (15th October 2009)
Oracle E-Business
SuiteHands-On-Lab
• Date: 12th October 2009 (Monday) Time: 13.00 – 14.00
• Date: 14th October 2009 (Wednesday) Time: 10.15 – 11.10
Oracle Application Management Pack for Oracle E-Business Suite (S310493)
• Date: 12th October 2009 (Monday) Time: 16.00 – 17.00
• Date: 13th October 2009 (Tuesday) Time: 16.00 – 17.00
Oracle E-Business Suite Integrated SOA Gateway (S311615)
• Date: 14th October 2009 (Wednesday) Time: 11.45 – 12.45
Oracle E-Business Suite integration with Secure Enterprise Search (S309543)
ALL HOL Venue: Marriott Hotel Golden Gate A1
Demo Ground: Moscone South
End-to-End Management of Oracle E-Business Suite
SOA-Enablement of
Oracle E-Business Suite
Enabling Web 2.0 and Enhanced User Experience
Native Service EnablementIntegrated SOA Gateway
Oracle SOA Suite
S44Application Management Pack
for Oracle E-Business Suite
Application Change Management Pack for Oracle E-Business Suite
Rapid Install & Rapid Clone
S45 S46
Oracle Applications Framework Improvements
Desktop Integration through Web ADI
Secure Enterprise Search
Oracle E-Business
Suite
Q U E S T I O N S
A N S W E R S
Additional Resources
• For more release information on MetaLink
• https://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=403259.1
• For more information about Oracle Applications
• http://www.oracle.com/applications/home.html
• For more information about Education
• http://www.oracle.com/education/index.html
• For more information about Support
• http://www.oracle.com/support/
• For MetaLink information
• http://metalink.oracle.com/
• For Oracle Product documentation:
• http://www.oracle.com/technology/documentation/applications.html
For More Information
search.oracle.com
or
oracle.com
Application Technology
The preceding is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions.
The development, release, and timing of any
features or functionality described for Oracle’s
products remains at the sole discretion of Oracle.