Application of Total Indi-Solutions Ltd.

8/18/2019 Application of Total Indi-Solutions Ltd.

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2004-05 Assessor Training ( Aug 04-March 05)

Note: This Application Document is purely for the purpose of Assessor Training. It

represents a case study of a fictitious Tata Group Company- M/s Total Indi-Solutions

Limited. The names of members of the organization mentioned in the Applicationdocument are purely fictitious and any resemblance to names of persons serving in any of

the Group’s organizations or elsewhere is purely co-incidental and un-intentional.

CASE STUDY:

TOTAL INDI-SOLUTIONS LIMITED


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1. Applicant Company/SBU/BU * (*Please strike out whichever is not applicable) Applicant Total Indi-Solutions LimitedAddress 369, ‘D’ Road Industrial Estate

MIDC Industrial Area, Chinchwad

Pune - 411049Telephone 020-7123434 Fax

020- 7127575

2. Senior Management DetailsHighest Ranking Official Company SBU/BU* Business Excellence (CQH)Name Sanjay Saxena R AdvaniDesignation Managing Director Head-CQ&SSTelephone 020-7123435 020-7123438Fax 020-7123437 020-7123436E-Mail [email protected] [email protected]

3. Organisation ChartPlease attach a ‘Line and Box’ Organization chart, including the name of each unit or Division within your Company. If you are

applying as a SBU/BU, briefly describe the reporting relationship with the company’s corporate centre, and highlight thecommon functions in the chart which serve the whole of the company.

6. Lines of Business: If an applicant is composed of distinct lines of Business, please give the details as below. Sl No Line of Business Turnover in Rs. Crores Percent

1 Entire TISL Organization Approx. 400 100

8. Application Release statement:We understand that this application will be reviewed by a Team of Assessors. We agree to host the consensus

meeting and the site visit, which are parts of this process, and to facilitate & support an open and unbiased

assessment. We also agree to share nonproprietary information on our Business excellence processes, for the

benefit of other Tata companies.

SD/-

Signature of the highest Ranking Official: Date: 15

th

July 2004

TBEM 2004 External Assessment - Applicant Self Certification

5. Site Listing and Location Details Sites/ Division Site No of Employees Product/service Description

Pune 820 Head Office

Mumbai 42 Sales, Cust. Support, Proj. Mgt for BC

Vadodara 13 Sales, Cust. Support

Delhi 33 Sales, Cust. Support, Proj. Mgt for BC

Kolkata 25 Sales, Cust. Support, Proj. Mgt for BC

Jamshedpur 29 Sales, Cust. Support, Proj. Mgt for IS

Chennai 62 Sales, Cust. Support, Proj.Mgt for BC,GS, IS

Bangalore 17 Sales, Cust. Support, Proj. Mgt for BCNote: Please use an Extra sheet, if need be.

7a. We certify that we are eligible for participation in the External Assessment 2004, on account of being: (Please tick the appropriate box)

An applicant with an independent board A SBU/BU with Sale< Rs100Cr but distinctcustomers/offerings

A SBU/BU with Sales Turnover > Rs100 C

7b. We confirm that more than 50% of turnover of the SBU/BU comes from sale of products and services outside

the parent company, and that we maintain financial accounting statements at the SBU/BU level. (In case the

applicant is an SBU/BU)

4. No of Employees: In the Company: 1041 In the applicant SBU/BU*:


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TISL BOARD

Managing Director

Sanjay Saxena

Industrial

Solutions

Vikram

Zutshi

Global Services

+ R&D

SK Sharma

Control

Products

B A Singh

R&D

A K Ganguly

Factory

DK

Bhagwat

Sourcing

BV Krishnan

HR&PS

SK Misra

CSBDSrinivasa

Rao

CQ&SS

R Advani

Corp. Comm.

Sonali Singh

Finance &Sec.

N Tewari

CORPORATE

WORK CENTRES

SUPPORT DEPARTMENTS

REGIONS Security

Solutions

Sunil Bhat

T S S

Sanjeev

Verma

OOrrggaanniissaattiioonn SSttrruuccttuurree 22000033--0044

A K

Chatterjee

OPERATIONSSTRATEGIC BUSINESS REGIONS GROWTH

Delhi, Mumbai,

Kolkata,

Chennai,J’pur,

Bangalore,

Vadodra

Building

Controls

Rajiv

Kumar

InternalAudits

V Khan

TOTAL INDI-SOLUTIONS LIMITED


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Total Indi-Solutions Limited

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REVIEWS

1. MC Reviews

2. SC Reviews3. BU/Dept. Reviews

ANALYSiS

AND MIDCOURSE

CORRECTION

DEPLOYMENT

BUs / DEPTS. /

REGIONS

STRAP / AOP

PLANNING

StakeholdersExpectations & Long

Range Objectives

V, M, VMarket & Competition

Strategic Objectives,Initiatives, Goals

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Order Booking (in Rs. Crores)

363

290

430 502

301 306

200250

300

350

400

450

500

550

1998-99 1999-00 2000-01 2001-02 2002-03 2003-04

YEE

O r d e r B o o k i n g i n C r .

!5#& " && *2!5

Tot al Sales

325 410

327284278

330335

160157167184160

0

100

200

300

400

500

1998-99 1999-00 2000-01 2001-02 2002-03 2003-04

YEETISL YCL Target 02-03

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PAT to Sales

7.01%

4.8%

6.9% 7.0% 7.1%

6.2%

2.7%

5.2%

2.3% -0.9%

-3.0%

-4.0%

-2.0%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

1998-99 1999-00 2000-01 2001-02 2002-03 2003-04

YEE

P B T T o S a l e s

TISL YCL

!5#& "- $ !

Return on Capital Employed

-16.1%

23.50%21.3%

24.9%

31.7%32.0%35.5%

0.03%

-20%

-10%

0%

10%

20%

30%

40%

1998-99 1999-00 2000-01 2001-02 2002-03 2003-04

YEE

R O

C

E

TISL YCL

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•Economic Indicators

•VOC

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MOTIVATION &

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V a l u e i n R s . L a c s

Target Achieved

%3 $& # 0#@?9 3 ## ?""! & = ! - - ! & # ' 3::)#" # > ! & # # " & # 8 - !- ! & "## ' 3::)

0

20

40

60

N o o f L e t t e r s

IS 11 20

CP 3 6 4

BC 4 5

GS 14 54

2001-02 2002-03 2003-04

%3 $5& # ?""!

" 3& ! # # # & #" "# @ # # !! & # # # ! 3::+ #" # > !#" & $ . ' # . # ! #. E< # !

# "## # ' 3::+

54

17

6

2 2

10

33

40

5

10

15

20

2000-01 2001-02 2002-03 2003-04

N o o f E v e n t s

IS BC CP

%3 $(& A ,

?9# 8 & # ! ! # ! # > ! =


70/81

)

!- # "! '( *)*+ ' 3)) #" # ! * H ' 3)+ # ! ! "# # & '3), # ! & # . $

3

4

5

S a t i s f a c t i o n S

c a l e ( 1 - 5 )

2002-03 4.3 4.3 3.9 4.2 4.1 4.2

2003-04 4.5 4.6 4 4.4 4.3 4.3

Quality of

Service

Engineers

Knowledge

on System

Availability of

Tools &

tackles

Response to

the queries

during visit

Timeliness &

adherence to

schedule

Completion of

job expected

during visit

Target 03-04: 4.5

%3 5$5& ! # %!B '*

96

84

87

82

78

82

75

80

85

90

95

100

2001-02 2002-03 2003-04

S a t i s f a c t i o n S c a l e

TISL Survey ACN Survey

Tar et 03-04: > 80%

%3 5$(& # ! 3 !

!! & # # !# #" # '( )**+*, # ! # # ! . # # " # !- ! # - & !&

42 2

6

5

0

1

2

3

4

5

6

7

2000-01 2001-02 2002-03 2003-04

N o o f P r o g r a m s

CP BC

%35$)& # 3 03$#0 A #

% %& ' 3)H ! ! ! ! ! !! !& # ! ! ## & # - ! #

! ! ! # 0 ! ! # ! ! ! ! # # && # !

0.26

0.19

0.260.270.24

0

0.05

0.1

0.15

0.2

0.25

0.3

1999-2000 2000-2001 2001-02 2002-03 2003-04

% F a i l u r e

%3 5$-& % % 0!3

? # 0! @ ! ?:# ' 3)C 3):* # ! ! -& . $ & # ! & # -& ! # #

65

70

75

80

85

90

1 0 0 �

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