©2003-2005 DCML Member Section, All Rights Reserved
Service Desk
Inci
den
t
Pro
ble
m
Co
nfig
ura
tion
Ch
ang
e
Rel
ease
Ser
vice
Lev
el
Fin
anci
al
Cap
acity
Co
ntin
uit
y
Ava
ilab
ility
Industrial Enterprise Management Standardization Has
Varying Domain-Based Initiatives to Address Its
Dimensions…
Many s
tandard
s have b
een o
r are
bein
g d
evelo
ped to a
ddre
ss the INDIV
IDUAL D
OM
AIN
iss
ues…
Serv
ers
(CIM
-SM
ASH)
IPM
IW
S-*
Sto
rage
(CIM
-SM
IS)
WS-*
Interface
Interface
Elemental
Elemental
Business
Pro
cess
(BPEL,
ebXM
L)
Applic
ation
(.NET, Ja
va, SOA
WS, UDDI, e
tc.)
SDD, Serv
iceM
L,
MDA, etc
.)
IT F
oundation
(LDAP, SM
TP, etc
)
Purp
ose
ful
Infrast
ruct
ure
(WSDM
2.0
, W
S-*
)
Opera
ting
Syst
em
s(C
IM-S
MASH)
IT Domain
IT Domain-- Specific
Specific
Elemental
Elemental
Funct
ional App
Serv
ice-P
rovisio
n(S
PM
L)
Netw
ork
(CIM
)W
SDM
2.0
, W
S-*
Applic
ations
(CIM
?)W
SDM
2.0
/WS-*
Service
Service-- Oriented
Oriented
IT Process Frameworks & Standards
(ITIL, ETOM, COBIT, BS15000, CMMI)
ITIn
tegra
lPack
agin
g(O
GSA/I
, etc
.)
App Development
App Development
Model
Model --Driven
Driven
©2003-2005 DCML Member Section, All Rights Reserved
But, There is STILL Confusion with Possibly The Most Important Dimension
–Interrelationships, Aggregations, Configurations, and Dependencies…
Ass
ista
nce
?
Un
/Pla
nn
ed E
ven
ts?
Cri
ses?
Rel
atio
nsh
ips?
Ad
just
men
ts?
Pro
du
ctio
n-iz
e?
Gu
aran
tees
?
$$$$
?
Res
ou
rcin
g?
Rec
ove
ry?
Acc
essi
bili
ty?
This a
rea s
till
loom
s as
the e
nte
rprise
/serv
ice p
rovider’s
most
im
portant in
hib
itor fo
r st
andard
izin
g IT S
erv
ices
Managem
ent.
Serv
ers
Sto
rage
Interface
Interface
Elemental
Elemental
Business
Pro
cess
Indust
ry
Purp
ose
ful
Infrast
ruct
ure
Opera
ting
Syst
em
s
IT Domain
IT Domain-- Specific
Specific
Elemental
Elemental
Etc
.
Ele
menta
lRela
tionsh
ips
Opera
tional
Inte
lligence
Serv
ice
Dynam
ics
Netw
ork
Applic
ations
Service
Service-- Oriented
Oriented
IT Process Frameworks
Pro
cess
Dynam
ics
ITIn
tegra
lPack
agin
g
ITIT
Domain/Element
Domain/Element
Relational
Relational
Configurations
Configurations
Ele
menta
l Rela
tionsh
ip Inte
lligence
Serv
ice-to-E
lem
ent Rela
tionsh
ip Inte
lligence
App Development
App Development
Model
Model --Driven
Driven
Applic
ation
Infrast
ruct
ure
©2003-2005 DCML Member Section, All Rights Reserved
Dimensions Of Industrial Enterprise Management
�Interface Elemental
�Base management functionality for a particular technology castle(i.e., storage, network,
systems, etc.) for interface-based management
�Domain-Specific and Domain Elemental
�Management functionality across a domain at the session level (network, storage, systems,
etc.)
�Inter-Relational/Orchestrational
�Management BETWEEN/AGGREGATING one or more dimensions of enterprise management
�App Development/Model Driven
�Modeling for the purposes of creating operational state and desired constraints and policies
in the orchestration dimension
�Service Oriented
�Management at the application services level
�Process Frameworks
�End-to-end process frameworks for the purposes of operational and business management
�Business Process Oriented
�Composite processes at the business to industry dimension
�Industry Specific
�Business sector management and comprehension
©2003-2005 DCML Member Section, All Rights Reserved
CMDB
In
cid
en
tM
an
ag
em
en
tIn
cid
en
t T
rac
kin
g
Pro
file
in
fo
Ch
an
ge
M
an
ag
em
en
t
Re
qu
es
ts f
or
Ch
an
ge
Pro
ble
m T
rac
kin
g
HW
& S
W A
ttri
bu
tes
&
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lati
on
sh
ips
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Ac
ce
pta
nc
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S
tag
es
SW
re
lea
se
sC
ha
rgin
g D
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rvic
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ue
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Ch
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or
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qu
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t P
rio
rity
Pro
file
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fo
Pr
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en
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ow
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rro
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ort
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rka
rou
nd
s
DS
L
Av
ail
ab
ilit
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qu
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nts
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lan
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ta
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k A
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lys
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SL
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OL
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UC
s
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rv
ice
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nt
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IT
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cia
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an
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tim
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ts
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fo
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nti
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ns
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st
Re
su
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CMDB
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cid
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t
Re
qu
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ge
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m T
rac
kin
g
HW
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W A
ttri
bu
tes
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lati
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sh
ips
SW
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ce
pta
nc
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S
tag
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re
lea
se
sC
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rgin
g D
ata
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rvic
e R
eq
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or
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qu
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lem
M
an
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nt
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Ro
les
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Kn
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r R
ep
ort
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Wo
rka
rou
nd
s
DS
L
Av
ail
ab
ilit
y
Re
qu
ire
me
nts
Ca
pa
cit
y P
lan
Co
sti
ng
Da
ta
Ris
k A
na
lys
is
SL
As
OL
As
UC
s
Se
rv
ice
Le
ve
l M
an
ag
em
en
t
Av
ail
ab
ilit
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Ma
na
ge
me
nt
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pa
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na
ge
me
nt
IT
Se
rv
ice
C
on
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IT
Fin
an
cia
l M
an
ag
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en
t
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wn
tim
e
rec
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rec
as
ts
Org
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fo
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nti
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Pla
ns
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ew o
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RK
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L D
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dwar
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oftw
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figur
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wor
k><c
onfig
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ions
><
appl
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tain
s><c
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ML
File
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L o
f en
viro
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rela
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ship
s &
po
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s)
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aM
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low
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ll F
orm
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App
licatio
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ervic
es
Pa
ssiv
e A
pp
licatio
n
Mo
nito
rin
gA
ctive
Ap
plicatio
n
Mon
itorin
g
Inc
iden
tM
gt
Pro
ble
mM
gt
Ch
an
ge
Mg
tC
on
fig
Mg
tR
elea
se
Mg
t
ITIL
S
ervice
Su
pp
ort
Av
ail
Mg
tC
ap
acity
Mg
tS
erv
ic
eM
gt
Bu
s C
on
tM
gt
ITIL
S
ervice
D
eli
very
Des
ign
Plan
Op
er-
atio
ns
Dep
lo
y-
me
nt
Te
ch
Se
rv
ice
s
ITIL
IC
T
Enterprise / Systems
Management
Enterprise / Systems
Management
Security Management
Security Management
Vis
ibility
©2003-2005 DCML Member Section, All Rights Reserved
Application Architects Create SML-Enabled Models W
ith Metadata
IT Services Feeds From…
Res
ou
rce
Res
ou
rce
Req
uir
emen
tsR
equ
irem
ents
Op
erat
ion
alO
per
atio
nal
Req
uir
emen
tsR
equ
irem
ents
Man
agem
ent
Man
agem
ent
Inte
rfac
esIn
terf
aces
Cre
ate
a m
od
el
Cre
ate
a m
od
el
of
a n
ew o
r o
f a
new
or
exis
tin
g
exis
tin
g
Ap
plic
atio
n o
rA
pp
licat
ion
or
Ser
vice
Ser
vice
SM
L D
ocu
men
tS
ML
Do
cum
ent
Application
Architect
Mod
elR
euse
Libr
ary
Dep
loym
ent
Dep
loym
ent
Inte
rfac
esIn
terf
aces
Dep
loym
ent
Dep
loym
ent
Val
ues
Val
ues
Op
erat
ion
alO
per
atio
nal
Met
adat
aM
etad
ata
Flo
wF
low
©2003-2005 DCML Member Section, All Rights Reserved
CMDB
In
cid
en
tM
an
ag
em
en
tIn
cid
en
t T
rac
kin
g
Pro
file
in
fo
Ch
an
ge
M
an
ag
em
en
t
Re
qu
es
ts f
or
Ch
an
ge
Pro
ble
m T
rac
kin
g
HW
& S
W A
ttri
bu
tes
&
Re
lati
on
sh
ips
SW
Ac
ce
pta
nc
e
S
tag
es
SW
re
lea
se
sC
ha
rgin
g D
ata
Se
rvic
e R
eq
ue
sts
Ch
an
ge
or
Re
qu
es
t P
rio
rity
Pro
file
in
fo
Pr
ob
lem
M
an
ag
em
en
t
Re
lea
seM
an
ag
em
en
t
Co
nfi
gu
ra
tio
n
Ma
na
ge
me
nt
Pro
ce
du
res
/Do
co
Ro
les
& R
es
p.
Kn
ow
n E
rro
r R
ep
ort
ing
Wo
rka
rou
nd
s
DS
L
Av
ail
ab
ilit
y
Re
qu
ire
me
nts
Ca
pa
cit
y P
lan
Co
sti
ng
Da
ta
Ris
k A
na
lys
is
SL
As
OL
As
UC
s
Se
rv
ice
Le
ve
l M
an
ag
em
en
t
Av
ail
ab
ilit
y
Ma
na
ge
me
nt
Ca
pa
cit
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na
ge
me
nt
IT
Se
rv
ice
C
on
tin
uit
y
IT
Fin
an
cia
l M
an
ag
em
en
t
Do
wn
tim
e
rec
ord
ing
Fo
rec
as
ts
Org
an
iza
tio
na
l In
fo
Co
nti
nu
ity
Pla
ns
Te
st
Re
su
lts
CMDB
In
cid
en
tM
an
ag
em
en
tIn
cid
en
t T
rac
kin
g
Pro
file
in
fo
Ch
an
ge
M
an
ag
em
en
t
Re
qu
es
ts f
or
Ch
an
ge
Pro
ble
m T
rac
kin
g
HW
& S
W A
ttri
bu
tes
&
Re
lati
on
sh
ips
SW
Ac
ce
pta
nc
e
S
tag
es
SW
re
lea
se
sC
ha
rgin
g D
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e R
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or
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qu
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file
in
fo
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M
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nt
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Kn
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Wo
rka
rou
nd
s
DS
L
Av
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ab
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y
Re
qu
ire
me
nts
Ca
pa
cit
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lan
Co
sti
ng
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ta
Ris
k A
na
lys
is
SL
As
OL
As
UC
s
Se
rv
ice
Le
ve
l M
an
ag
em
en
t
Av
ail
ab
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y
Ma
na
ge
me
nt
Ca
pa
cit
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na
ge
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nt
IT
Se
rv
ice
C
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IT
Fin
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cia
l M
an
ag
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en
t
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tim
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ts
Org
an
iza
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l In
fo
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nti
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ity
Pla
ns
Te
st
Re
su
lts
Enterprise or IT Provider Operational Models, Whose Integration
Teams Pre-Integrate and OperationalizeResources Using DCML
and ITSMM Standardization…
Res
ou
rce
Res
ou
rce
Met
adat
aM
etad
ata
Op
erat
ion
alO
per
atio
nal
Inte
rrel
atio
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ips
Inte
rrel
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ips
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Res
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<har
dwar
e><s
oftw
are>
<con
figur
atio
n>
<net
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onfig
urat
ions
><
appl
icat
ion>
<tie
r 1>
<tie
r 2>
<tie
r 3>
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atio
nshi
ps>
<req
uire
s>
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tain
s><c
onne
cts>
DC
ML
File
(XM
L o
f en
viro
nmen
t,
rela
tion
ship
s &
po
licie
s)
ITSMM Architect
Operat
ional
Operat
ional
Metad
ata
Metad
ata
Flow
Flow
Ap
plic
atio
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licat
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eplo
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terf
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rfac
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DH
SD
SL
©2003-2005 DCML Member Section, All Rights Reserved
CM
DB
In
ci
de
nt
Ma
na
ge
me
nt
In
ci
de
nt
T
ra
ck
in
g
Pr
of
il
e
in
fo
Ch
an
ge
M
an
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en
t
Re
qu
es
ts
f
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C
ha
ng
e
Pr
ob
le
m
Tr
ac
ki
ng
HW
&
S
W
At
tr
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es
&
R
el
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ns
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ps
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A
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nc
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St
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Pr
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of
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in
fo
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m
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me
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sk
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ly
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