APPRECIATIVE INQUIRY FOR CREATIVE PROBLEM

SOLVINGLUCIAN DE KOKER

What is Appreciative Inquiry (AI)?

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“Ap-pre’ci-ate, v., - Valuing; the act of recognizing the best in people or the world around us; affirming past and present strengths, successes, and potentials; to perceive those things that give life (health, vitality, excellence) to living systems” (Cooperrider & Whitney, 2005).

“In-quire’ (kwir), v., 1. The act of exploration and discovery. 2. To ask questions; to be open to seeing new potentials and possibilities” (Cooperrider & Whitney, 2005).

AI 4D Approach

Discover

Dream

DesignDestiny

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DEFINE

Define

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• Deciding as a team what to focus on

• HOW instead of WHY

• Start of the inquiry process with relevant questions

Discover

Find the core of the system

• Strengths• Opportunities• Aspirations

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• Possibilities

• Challenge conformity

• Desire change

• Silo-bust

Dream

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Design• Involve everyone in the process

• Brain-storm

• Develop ideas – how will the future look like?

• Align business with the ideal processes & methodologies

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Destiny

• Implement

• Working together to build a sustainable future for the business, based on AI

• Future of innovation

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Creative Problem Solving

Explore

Generate

IdeasPrepare

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Creative Problem SolvingShould be done only:

• Where there is a need

• If you have Mandate

• If you are Motivated

• If you are open to new approaches

Should not be done:

• You already have the answer

• The answer is (Yes / No)

• Forcing people to think one-dimensional

• When a process exists that can deal with the problem

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MethodCPPC

• Context - What business problem/s are you trying to solve? What is working in the business?

• Purpose - What will change in the business if people work in this way?

• Process - How are we going to work?

• Content - Nature of content (Audio, Text, Video, etc.)

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Summary

• Ask and you will Discover

• You will talk about your Discovery which will determine how you Dream

• A positive Dreamer will shape and Design the perfect Destiny