APTRA Edge 3.00 and 3.00.50 Supervisor Guide

NCR APTRA™ Edge Release 3.00 and 3.00.50

Supervisor Guide January 11, 2010

B001-0000-0149

The product described in this book is a licensed product of NCR Corporation.

APTRA™ is a trademark of NCR Corporation.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become available. NCR, therefore, reserves the right to change specifications without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book.

Address correspondence to:

Self-Service Consulting Group NCR Corporation 1700 S. Patterson Blvd. Dayton, Ohio 45479

This document and information is the property of NCR Corporation. Any unauthorized use or reproduction is prohibited. Copyright © 2010, NCR Corporation. All rights reserved.

NCR APTRA EDGE 3.00 AND 3.00.50 SUPERVISOR GUIDE

TABLE OF CONTENTS

January 11, 2010 NCR Confidential i

Table of Contents

1 INTRODUCTION........................................................................................................................................................1 1.1 HOW TO USE THIS PUBLICATION...........................................................................................................................1 1.2 REFERENCES...........................................................................................................................................................2 1.3 WHAT’S NEW FOR APTRA EDGE RELEASE 3.00.50 ............................................................................................3 1.4 WHAT’S NEW FOR APTRA EDGE RELEASE 3.00 .................................................................................................3

2 HOW TO ACCESS SUPERVISOR MODE ...........................................................................................................4 2.1 MODE SWITCH ACCESS..........................................................................................................................................4 2.2 CARD ACCESS FOR SETTLEMENT...........................................................................................................................5 2.3 SUPERVISOR OPERATIONS GUIDELINES ................................................................................................................6 2.4 EXIT SUPERVISOR MODE .......................................................................................................................................6

2.4.1 Device Failure on Supervisor Mode Exit.....................................................................................................8 3 SUPERVISOR MENU STRUCTURE.....................................................................................................................9

3.1 MAIN MENU ...........................................................................................................................................................9 3.2 SETTLEMENT MENU (1) .........................................................................................................................................9

3.2.1 Host Settlement Menu .................................................................................................................................10 3.2.2 Local Counts Menu.....................................................................................................................................10

3.3 MAINTENANCE AND SUPPLIES MENU (2)............................................................................................................10 3.3.1 Test Devices Menu ......................................................................................................................................10

3.4 SYSTEM CONFIGURATION MENU (3) ...................................................................................................................10 3.4.1 Encryption Keys Menu................................................................................................................................10 3.4.2 Network Configuration Menu.....................................................................................................................10 3.4.3 System Configuration – More Menu ..........................................................................................................11

3.5 DIAGNOSTICS MENU (4).......................................................................................................................................11 3.5.1 Technician Diagnostics Menu....................................................................................................................11 3.5.2 Diagnostics – More Menu ..........................................................................................................................11

3.6 TRANSFER DISPLAY (5)........................................................................................................................................11 3.7 SUPERVISOR MENU FLOW ...................................................................................................................................12

3.7.1 Main Menu Structure..................................................................................................................................13 3.7.2 Maintenance and Supplies Sub-menu Structure........................................................................................14 3.7.3 System Configuration Sub-menu Structure................................................................................................14 3.7.4 Diagnostics Sub-menu Structure................................................................................................................15

4 SETTLEMENT MENU ............................................................................................................................................16 4.1 HOST SETTLEMENT (1).........................................................................................................................................16 4.2 LOCAL COUNTS (2)...............................................................................................................................................16 4.3 ENTER ADMIN CARD DATA (3)............................................................................................................................17 4.4 COPY EJ (4) ..........................................................................................................................................................18 4.5 COPY EJBACKUP (5)............................................................................................................................................19 4.6 CHANGE PASSWORD (6).......................................................................................................................................20 4.7 COPY CHECK IMAGES (7).....................................................................................................................................21 4.8 RETURN (8)...........................................................................................................................................................21

5 HOST SETTLEMENT MENU ...............................................................................................................................22 5.1 CURRENT CASH (1) ..............................................................................................................................................23 5.2 CURRENT CASH AND DEPOSITS (2)......................................................................................................................24 5.3 DEPOSITS (3).........................................................................................................................................................25 5.4 INTERIM TOTALS (4).............................................................................................................................................26 5.5 INITIAL CASH (5) ..................................................................................................................................................26


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ii NCR Confidential January 11, 2010

5.5.1 Enter One Amount for All Canisters ..........................................................................................................27 5.6 REPLENISH CASH (6)............................................................................................................................................29 5.7 MORE (7) ..............................................................................................................................................................30 5.8 RETURN (8)...........................................................................................................................................................30

6 LOCAL COUNTS MENU WITH ENVELOPE DEPOSITS.............................................................................31 6.1 PRINT COUNTS (1)................................................................................................................................................31 6.2 CLEAR CASH (2)...................................................................................................................................................32 6.3 CLEAR DEPOSIT TOTALS (3) ................................................................................................................................33 6.4 CLEAR CARDS CAPTURED (4)..............................................................................................................................34 6.5 ADD CASH (5).......................................................................................................................................................34 6.6 SUBTRACT CASH (6).............................................................................................................................................37 6.7 RETURN (7)...........................................................................................................................................................39

7 LOCAL COUNTS MENU WITH INTELLIGENT DEPOSITS ......................................................................40 7.1 PRINT COUNTS (1)................................................................................................................................................40 7.2 CLEAR CASH (2)...................................................................................................................................................41 7.3 CLEAR CARDS CAPTURED (3)..............................................................................................................................43 7.4 ADD CASH (4).......................................................................................................................................................43 7.5 SUBTRACT CASH (5).............................................................................................................................................45 7.6 CLEAR CASH DEPOSIT (6)....................................................................................................................................48 7.7 CLEAR CHECK DEPOSIT (7)..................................................................................................................................49 7.8 RETURN (8)...........................................................................................................................................................49

8 MAINTENANCE AND SUPPLIES MENU..........................................................................................................50 8.1 TEST DEVICES (1).................................................................................................................................................50 8.2 COPY FILE (2) .......................................................................................................................................................50

8.2.1 Copy File Verification.................................................................................................................................51 8.2.2 Copy From Removable Media to the ATM................................................................................................53 8.2.3 Copy From the ATM to a Removable Media.............................................................................................54

8.3 CHANGE PASSWORD (6).......................................................................................................................................55 8.4 RETURN (8)...........................................................................................................................................................56

9 TEST DEVICES MENU...........................................................................................................................................57 9.1 TEST ALL DEVICES (1).........................................................................................................................................57 9.2 TEST RECEIPT PRINTER (2)..................................................................................................................................59 9.3 TEST STATEMENT PRINTER (3) ...........................................................................................................................59 9.4 TEST CASH DISPENSER (4) ..................................................................................................................................60 9.5 TEST CARD READER (5).......................................................................................................................................61 9.6 TEST DEPOSITORY (6) ..........................................................................................................................................62 9.7 MORE (7) ..............................................................................................................................................................62 9.8 RETURN (8)...........................................................................................................................................................63

10 TEST DEVICES - 2 MENU.................................................................................................................................64 10.1 TEST JOURNAL PRINTER (1).................................................................................................................................64 10.2 TEST THE CPM (ITRAN 1000)/SCPM (2)..........................................................................................................65 10.3 TEST THE BNA (3) ...............................................................................................................................................66 10.4 RETURN (6)...........................................................................................................................................................66

11 SYSTEM CONFIGURATION MENU..............................................................................................................67 11.1 ENCRYPTION KEYS (1) .........................................................................................................................................67 11.2 CURRENCY CASSETTE VALUES (2)......................................................................................................................68

11.2.1 Currency Cassette Configuration (1).........................................................................................................68 11.2.2 Add/Delete Cassettes (2).............................................................................................................................70


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11.3 CURRENCY CASSETTE TYPE ................................................................................................................................71 11.4 ATM HW CONFIGURATION (3)...........................................................................................................................72

11.4.1 Hardware Configuration (1) ......................................................................................................................74 11.4.2 Terminal Configuration (2) ........................................................................................................................76 11.4.3 Journal Configuration (3)...........................................................................................................................77 11.4.4 Card Reader Configuration (4)..................................................................................................................77 11.4.5 Receipt Animation Configuration (5).........................................................................................................78

11.5 NETWORK CONFIGURATION (4)...........................................................................................................................79 11.6 SET BASE VOLUME (5).........................................................................................................................................79

11.6.1 Set Master Volume (1) ................................................................................................................................79 11.6.2 Set Volume Increments (2)..........................................................................................................................81

11.7 CHANGE PASSWORD (6).......................................................................................................................................82 11.8 MORE (7) ..............................................................................................................................................................83 11.9 RETURN (8)...........................................................................................................................................................83

12 ENCRYPTION KEYS MENU – PCI COMPLIANT .....................................................................................84 12.1 SET ENCRYPTION KEY MODE (1) ........................................................................................................................84 12.2 ENTER A KEY (2)..................................................................................................................................................86 12.3 KEY VERIFICATION VALUES (3) ..........................................................................................................................90 12.4 PROXY CONFIGURATION (4) ................................................................................................................................91

12.4.1 Enter MAC Flags ........................................................................................................................................91 12.4.2 Set Security Terminal Number....................................................................................................................93

12.5 INITIALIZE ENCRYPTOR (5) ..................................................................................................................................94 12.6 RETURN (7)...........................................................................................................................................................94

13 ENCRYPTION KEYS MENU – NON-PCI COMPLIANT...........................................................................95 13.1 SET ENCRYPTION KEY MODE (1) ........................................................................................................................95 13.2 ENTER A KEY (2)..................................................................................................................................................97 13.3 ENTER COMMS KEY (3) .......................................................................................................................................99 13.4 KEY VERIFICATION VALUES (4) ........................................................................................................................101 13.5 PROXY CONFIGURATION (5) ..............................................................................................................................103

13.5.1 Enter MAC Flags (1) ................................................................................................................................103 13.5.2 Set Security Terminal Number (2)............................................................................................................104

13.6 INITIALIZE ENCRYPTOR (4) ................................................................................................................................105 13.7 RETURN (8).........................................................................................................................................................106

14 NETWORK CONFIGURATION MENU.......................................................................................................107 14.1 TCP/IP CONFIGURATION ...................................................................................................................................107 14.2 SNMP CONFIGURATION ....................................................................................................................................107 14.3 FIREWALL CONFIGURATION ..............................................................................................................................107 14.4 PRINT CONFIGURATION (4) ................................................................................................................................108 14.5 NETWORK MODE CHANGE (5)...........................................................................................................................109 14.6 RETURN (8).........................................................................................................................................................110

15 TCP/IP CONFIGURATION MENU ...............................................................................................................111 15.1 LOCAL TCP/IP CONFIGURATION (1) .................................................................................................................111 15.2 HOST TCP/IP CONFIGURATION (2)....................................................................................................................113

15.2.1 ATM as Server (1) .....................................................................................................................................113 15.2.2 ATM as Client (2)......................................................................................................................................116 15.2.3 Advanced (3)..............................................................................................................................................119

15.3 PASSPORT AGENT CONFIGURATION (3) ............................................................................................................122 15.4 EJ AGENT CONFIGURATION (4) .........................................................................................................................124


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iv NCR Confidential January 11, 2010

16 SNMP CONFIGURATION MENU.................................................................................................................126 16.1 START/STOP SNMP SERVICE (1).......................................................................................................................126 16.2 START/STOP TRAP SERVICE (2) .........................................................................................................................127 16.3 START/STOP MGSOFT TRAP SERVICE (3).........................................................................................................127 16.4 AGENT CONFIGURATION (4) ..............................................................................................................................128 16.5 TRAPS CONFIGURATION (5) ...............................................................................................................................129 16.6 SECURITY CONFIGURATION (6) .........................................................................................................................130 16.7 RETURN (8).........................................................................................................................................................131

17 FIREWALL CONFIGURATION MENU......................................................................................................132 17.1 ENABLE FIREWALL (1).......................................................................................................................................132 17.2 DISABLE FIREWALL (2)......................................................................................................................................133 17.3 ADD FIREWALL ADV. SETTINGS (3) ..................................................................................................................133 17.4 DELETE FIREWALL ADV. SETTINGS (4).............................................................................................................134 17.5 ADD PROGRAM (5) .............................................................................................................................................135 17.6 REMOVE PROGRAM (6) ......................................................................................................................................136 17.7 RETURN (8).........................................................................................................................................................136

18 SYSTEM CONFIGURATION – MORE MENU ..........................................................................................137 18.1 SET DATE AND TIME (1).....................................................................................................................................137 18.2 SET TIME ZONE (2).............................................................................................................................................138 18.3 CAMERA CONFIGURATION (3) ...........................................................................................................................139

18.3.1 Add Camera ..............................................................................................................................................139 18.3.2 Remove Camera........................................................................................................................................141

18.4 CHANGE BACKGROUND COLOR ........................................................................................................................141 18.5 DEVICE CONFIGURATION (5) .............................................................................................................................142 18.6 RETURN (8).........................................................................................................................................................145

19 DIAGNOSTICS MENU .....................................................................................................................................146 19.1 TECHNICIAN DIAGNOSTICS (1) ..........................................................................................................................146 19.2 COPY TRACE LOGS TO DISK (2).........................................................................................................................148 19.3 SET TRACE (3) ....................................................................................................................................................149 19.4 DISPLAY SOFTWARE VERSIONS (4) ...................................................................................................................150 19.5 SYSTEM SHUTDOWN (5).....................................................................................................................................150 19.6 CHANGE PASSWORD (6).....................................................................................................................................151 19.7 MORE (7) ............................................................................................................................................................152 19.8 RETURN (8).........................................................................................................................................................152

20 DIAGNOSTICS – MORE..................................................................................................................................153 20.1 PROBLEM INVESTIGATION (1)............................................................................................................................154 20.2 INVESTIGATION MANAGEMENT (2) ...................................................................................................................154 20.3 RETURN (8).........................................................................................................................................................154

21 PROBLEM INVESTIGATION........................................................................................................................155 21.1 START INVESTIGATION (1) .................................................................................................................................156 21.2 PAUSE INVESTIGATION (2).................................................................................................................................157 21.3 RESTART INVESTIGATION (3).............................................................................................................................157 21.4 ABANDON INVESTIGATION (4)...........................................................................................................................158 21.5 STOP INVESTIGATION (5) ...................................................................................................................................158 21.6 RETURN (8).........................................................................................................................................................159

22 INVESTIGATION MANAGEMENT .............................................................................................................160 22.1 EXPORT INVESTIGATION (1)...............................................................................................................................160


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January 11, 2010 NCR Confidential v

22.2 DELETE INVESTIGATION (2)...............................................................................................................................161 22.3 IMPORT TEMPLATE (3) .......................................................................................................................................161 22.4 DELETE TEMPLATE (4).......................................................................................................................................162 22.5 RETURN (8).........................................................................................................................................................162

23 MESSAGES..........................................................................................................................................................163 23.1 DISPLAYED MESSAGES ......................................................................................................................................163 23.2 LOGGED MESSAGES ...........................................................................................................................................180

23.2.1 Activity Log Messages...............................................................................................................................180 23.3 AUDIO MESSAGES ..............................................................................................................................................187

A CONFIGURATION CONSIDERATIONS.........................................................................................................188 A.1 DATA DICTIONARY ENTRIES .............................................................................................................................188

A.1.1 Initial Values..............................................................................................................................................188 A.1.2 Settlement Options ....................................................................................................................................191

A.2 ELECTRONIC JOURNAL (EJ) FILES .....................................................................................................................192 A.3 SUPERVISOR TIMEOUTS .....................................................................................................................................192

B FAULT MANAGEMENT DISPLAYS AND MESSAGES..............................................................................193 B.1 NO FAULTS EXIST MESSAGE .............................................................................................................................193 B.2 FAULT MESSAGES ..............................................................................................................................................194 B.3 FAULT LIST BY DEVICE......................................................................................................................................195

B.3.1 Bunch Note Acceptor (BNA).....................................................................................................................196 B.3.2 Card Reader (IDC) ...................................................................................................................................197 B.3.3 Check Processing Module (CPM) and SCPM ........................................................................................199 B.3.4 Dispenser (CDM)......................................................................................................................................200 B.3.5 Depository (DEP) .....................................................................................................................................201 B.3.6 Envelope Dispenser (EDSP).....................................................................................................................202 B.3.7 Journal Printer (JPTR).............................................................................................................................202 B.3.8 Night Safe (NS)..........................................................................................................................................203 B.3.9 Pin Pad (PIN)............................................................................................................................................203 B.3.10 Receipt Printer (RPTR).............................................................................................................................203 B.3.11 Sensor Indicators (SIU) ............................................................................................................................204 B.3.12 Statement Printer (DPTR) ........................................................................................................................205 B.3.13 Terminal (TERM)......................................................................................................................................206

C INDEX........................................................................................................................................................................207


LIST OF FIGURES

vi NCR Confidential January 11, 2010

List of Figures

• Figure 1. Supervisor Main Menu...........................................9

• Figure 2. Supervisor Menu Flow – Main Menu ................. 13

• Figure 3. Supervisor Menu Flow – Maintenance and Supplies Sub-menus............................................................ 14

• Figure 4. Supervisor Menu Flow – System Configuration Sub-menus........................................................................... 14

• Figure 5. Supervisor Menu Flow – Diagnostics Sub-menu............................................................................. 15

• Figure 6. Standard Settlement Menu.................................. 16

• Figure 7. Host Settlement Menu ......................................... 22

• Figure 8. Local Counts Menu with Envelope Deposit....... 31

• Figure 9. Local Counts Menu with Intelligent Deposit....... 40

• Figure 10. Standard Maintenance and Supplies Menu .... 50

• Figure 11. Sample Script for install.bat .............................. 51

• Figure 12. Copy file with registry entry commands............ 52

• Figure 13. Registry entries for copy file .............................. 53

• Figure 14. Test Devices Menu ........................................... 57

• Figure 15. Test Devices - 2 Menu....................................... 64

• Figure 16. System Configuration Menu............................. 67

• Figure 17. Currency Cassette Configuration menu ........... 68

• Figure 18. ATM Configuration Menu.................................. 72

• Figure 19. Alphanumeric Matrix for EOP Keyboard........... 74

• Figure 20. Encryption Keys Menu – Secure...................... 84

• Figure 21. Proxy Configuration menu................................. 91

• Figure 22. Encryption Keys Menu – Normal ..................... 95


LIST OF FIGURES

January 11, 2010 NCR Confidential vii

• Figure 23. Proxy Configuration menu............................... 103

• Figure 24. Network Configuration Menu........................... 107

• Figure 25. Print Configuration Receipt............................. 108

• Figure 26. TCP/IP Configuration Menu ............................ 111

• Figure 27. Host TCP/IP Configuration Menu.................... 113

• Figure 28. SNMP Configuration Menu ............................. 126

• Figure 29. Firewall Configuration Menu............................ 132

• Figure 30. System Configuration – More Menu.............. 137

• Figure 31. Diagnostics Menu ........................................... 146

• Figure 32. Diagnostics More Menu................................... 153

• Figure 33. Problem Investigation Menu........................... 156

• Figure 34. Investigation Management Menu................... 160

• Figure 35. Activity Log Format ......................................... 180

• Figure 36. No faults display............................................... 193

• Figure 37. Sample initial fault message............................ 194

• Figure 38. Sample detailed fault message....................... 194


REVISION RECORD

viii NCR Confidential January 11, 2010

Revision Record

Revision Date Description

1.0 March 30, 2006 Changes since 2.03: • Split Encryption into two sets for menus for

Secure and Normal in sections 12 and 13. Added new procedure for entering Encryption key in Secure Key Entry mode.

• Added information on ATM Model number entry for configurable ATMs and using Voice Guidance on page 69.

• Added Initialize Encryptor function to Encryption menu on pages 77 and 88.

• Added Add/Remove Program to Firewall Menu on page 121.

• Added Change Background Color option on the System Configuration menu on page 127 and added the step-by-step instruction on page 132.

• Added NCR SDC RS232 camera to Camera Configuration menu on page 129.

• Added Fault Management information in Appendix B.

1.1 May 24, 2006 Added Voice Guidance PinPad configuration entry on ATM Hardware Configuration menu on pages 70 – 72.

1.2 May 30, 2006 • Added ATM Model Number entries for 6676 ATMs on pages 69 and 70.

• Corrected number of characters for Machine Number entry on page 70; had 8, changed to 6.

• Corrected various typographical errors. • Added encryption, fault management and

timeout data dictionary entries on pages 194-195.

1.3 July 25, 2006 • Added information about adding ATM Product Class numbers for Diebold ATMs on page 69.

1.4 October 11, 2006 • Updated document reference numbers on page 2. • Added alternate media references on pages 32-

45 and pages 67-68. • Added information on verifying a copyfile

operation on pages 50-51. • Added note on entering encryption keys on a


REVISION RECORD

January 11, 2010 NCR Confidential ix


touch screen only (no FDKs) ATM on page 82. • Added information on DNS Name Server

configuration on pages 108–113. 1.5 March 2, 2007 • Added page numbers to cross-references. 1.6 April 18, 2007 • Changed value types for SNMP Trap

Destination field on page 120 and Permitted Managers on page 122. These are IP Addresses, not names.

1.7 August 1, 2007 • Updated card and cardless supervisor/settlement entry and exit procedures on pages 3 through 6.

• Added Alaska and Hawaii to Set Time Zone screen on page 130.

1.8 August 28, 2007 Added Re-enter Amt for Verification verbiage to Initial Cash function on page 26.

1.9 September 24, 2007 • Added the Restart option to the System Shutdown function on page 140.

• Added short description of Supervisor timers on pages 198-199.

• Added new CPM, BNA and TERM faults and added few missing dispenser, night safe, sensor, receipt printer and statement printer faults to the Faults Management section on pages 200 – 212.

2.0 January 25, 2008 Updated for APTRA Edge 2.05 • Added 6620/6630 documents to the References

section on page 2. • Added What’s New section on page 2. • Added individual cassette testing to the Exit

Supervisor procedure on pages 6 and 7. • Corrected ATM Hardware configuration chart

on pages 73 and 74. • Added card reader orientation menu item on

page 79. 2.1 April 2, 2008 • Added information on the Counts Last Cleared

receipt contents for the Clear Cash local counts function on pages 33 and 43.

• Added note that the USB Encrypting PIN Pads used on SelfServ ATMs must be validated before they can be initialized on pages 93 and 105.

• Added SelfServ ATMs to the ATM HW Configuration section on pages 73 and 74.


REVISION RECORD

x NCR Confidential January 11, 2010


2.2 April 10, 2008 • Added ATM Error Reporting and Management Operator Guide to references section on page 2 for the Services Assistant.

3.0 April 10, 2008 Changes since 2.05 • Changed header on TCI/IP configuration screen

page 107. Screen erroneously said Host IP Configuration.

• Added configuration option for the passport agent on the TCP/IP Configuration menu.

• Added configuration option for EJ agent on the TCP/IP Configuration menu.

• Added Copy Check Image function on Settlement menu to copy check image archive to flex disk.

• Added Currency Cassette Type function on Currency Cassette Configuration to configure the three-character currency code for each cassette.

• Changed ATM HW Configuration menu. It used to contain a list of the devices that are on the ATM. It now contains hardware characteristics information (such as orientation of the card reader). See next item.

• Added Device Configuration menu item on the System Configuration – More menu. This contains the list of devices on the ATM.

• Added all envelope depository and additional receipt printer faults to Fault Management list.

• Removed configuration information for PCCM comms. This is not supported in 3.00.

• Changed Display Software Version function to allow display only or print only.

April 30, 2008 Removed restriction that Diagnostics will always start on the rear monitor.

May 15, 2008 Added copyfile confirmation messages on pages 53 and 54.

June 3, 2008 Added instructions on entering the Self Service Assistant FLM menu and then onto sys app on pages 145 and 146.

August 12, 2008 • Moved the Machine Number entry from a sub-item under Hardware Configuration to a new Terminal Configuration main menu item on the ATM Configuration menu on pages 74 - 76. Also changed number of characters for entry


REVISION RECORD

January 11, 2010 NCR Confidential xi


to 7. • Added MGSoft Trap Service option to SNMP

Configuration menu on pages 124 and 125. • Added additional CPM fault management

messages on pages 198-199. February 18, 2009 Updates for 3.00.50:

• Updated the What’s New section for 3.00.50 on page 3.

• Added references to removable media, including USB flash drive, to the Copy EJ and EJ Backup functions on pages 18-120 and to the CopyFile function on pages 50-55.

• Updated the Set Base Volume function to allow for separate volume levels per VG language on pages 79-82.

• Removed references to the supervisor timeout values that cannot be changed through the dd.dat on pages 190-191.

• Added notation that both copyfile and set base volume menu items can be disabled through the dd.dat and may not be visible.

March 10, 2009 Added 3.00.50 to name of document. No information changed.

April 2, 2009 • Corrected the Passport Agent and EJ Agent configuration instructions on pages 122 - 125.

• Added notations throughout for the menu items that can be turned off through data dictionary entries.

July 6, 2009 Added notation to the Add/Delete Cassette function that it adds and deletes cassette TYPES, not physical cassettes on page 70.

January 11, 2010 Added dispenser test dd.dat entry on pages 3, 60 and 190.


REVISION RECORD

xii NCR Confidential January 11, 2010


INTRODUCTION

January 11, 2010 NCR Confidential 1

1 Introduction

This document describes the Supervisor functions for the standard APTRA Edge Release 3.00 and 3.00.50 products. Supervisor mode provides access to the ATM settlement, administrative, maintenance, and configuration functions. It has a range of menus and options that control the terminal.

Replenish printer and cash supplies

Print and reset totals

Configure the terminal

Enter and change encryption keys

Customize the terminal

Troubleshoot problems at the terminal

This document summarizes the Supervisor functions, describes the menu structure to access them, and provides a step-by-step description of how to use each function.

The operations of some functions (such as using amount or count for replenishment or requiring menu passwords) may vary depending on how the Supervisor mode has been configured. The appearance of the printed receipts that are generated by the Host may vary depending on the Host.

1.1 How to Use This Publication

This publication documents every Supervisor menu and menu option for the standard Supervisor available with NCR APTRA Edge Release 3.00 and 3.00.50. Although specific menu items may be turned on or off for a specific customer or network, the menu option numbers and the functions associated with them are fixed.

Read Sections 1-3 for an overview of the Supervisor mode and its menu system. The remaining sections describe how to perform the functions on each menu. A final section lists messages that are displayed at the ATM and Activity Log entries for Supervisor mode.

If you are a Customer Engineer, read the entire document to understand all of the Supervisor functionality. The menu numbers associated with each Supervisor function remain the same for every customer installation of NCR APTRA Edge Release 3.00 and 3.00.50.

If you are a Professional Services Consultant, present this document to your customer as the standard APTRA Edge Supervisor. Discuss and resolve any issues your customer may have. Then modify this document as necessary. Do not change the fixed menu option numbers and the functions associated with them. Instead, delete functions that do not apply but do not renumber the remaining menu options.

If you are a Financial Institution that is implementing NCR APTRA Edge Release 3.00 or 3.00.50, use this document as a starting point for developing your procedures manual. Note that the menu option numbers and the functions associated with them are fixed.


INTRODUCTION

2 NCR Confidential January 11, 2010

1.2 References

The following documents complement this guide. These documents are available through the corporate publications ordering system. Your NCR Salesperson can help you obtain these materials, or you can order them from the NCR Information Products Publishing website http://www.info.ncr.com/eHome.cfm.

NCR APTRA Edge 3.00 Remote Configuration Guide, B001-0000-0148

Self-Service Support – System Application User Guide, B006-6167-J000, Issue 1

NCR ATM Error Reporting and Management Operator Guide – B006-6430-D000

NCR Personas 70 Scalable Solutions, Operator Manual – B006-6008-C000

NCR Personas 73e ATM, Operator Manual – B006-6304-C000

NCR Personas 74 ATM, Operator Manual – B006-0017-C000

NCR Personas 75 ATM, Operator Manual – B006-4993-E000

NCR Personas 77 ATM, Operator Manual – B006-6210-F000

NCR Personas 88 ATM, Operator Manual – B006-6131-C000

NCR Personas 90e ATM, Operator Manual – B006-6333-F000

NCR Personas M Series 5886 ATM Operator Manual – B006-6194-H000

NCR Personas M Series 5887 ATM Operator Manual – B006-6359-E000

NCR Personas M Series 74 ATM Operator Overview – B006-6448-C000

NCR Personas M Series 76 ATM Operator Overview – B006-6447-G000

NCR 6622 ATM Operator Overview – B006-6660-A000





http://www.info.ncr.com/eHome.cfm


INTRODUCTION


1.3 What’s New for APTRA Edge Release 3.00.50

The Set Base Volume function has been expanded to allow you to set separate volumes per language.

The Set Master Volume function can now be disabled (removed from the menu).

EJ and the EJ Backup files can now be retrieved using a USB flash drive.

The Copyfile function can now be disabled (removed from the menu).

1.4 What’s New for APTRA Edge Release 3.00

Added Copy Check Image function on Settlement menu to copy check image archive to flex disk.

Added Currency Cassette Type function on Currency Cassette Configuration to configure the three-character currency code for each cassette.

Changed ATM HW Configuration menu. It used to contain a list of the devices that are on the ATM. It now contains hardware characteristics information (such as orientation of the card reader). See next item.

Changed Display Software Version function to allow either displaying only or printing only.

Added Device Configuration menu item on the System Configuration – More menu. This contains the list of devices on the ATM.

Added Passport Agent Configuration menu item on the TCP/IP Configuration menu.

Added EJ Agent Configuration menu item on the TCP/IP Configuration menu.

Added MGSoft Trap Service configuration to the SNMP Configuration menu.

Moved the Machine Number entry from a sub-item under Hardware Configuration to a new Terminal Configuration main menu item on the ATM Configuration menu.

Added a presenter shutter test to the dispenser test. This additional test is optional and controlled in the data dictionary.


HOW TO ACCESS SUPERVISOR MODE


2 How to Access Supervisor Mode

Access to and exit from Supervisor mode are controlled by the ATM Mode switch. Access to Settlement mode is normally done through the use of a Settlement card. Both procedures are included in this section.

2.1 Mode Switch Access

To enter Supervisor mode using the mode switch, perform the following steps.

Step Action

1 Move the ATM mode switch to Supervisor. Response: The ATM customer screen and keyboard go out of service.

Note: If a customer is using the ATM, the system waits to finish the session before putting the ATM out of service.

2 If faults exist on the ATM, they will be displayed on the Faults menu when you enter Supervisor. Press CNL to exit the Faults menu. Note: Refer to Appendix B on page 193 for more information on Faults and Fault Management.

If no faults exist on the ATM, press the ENTER key. Response: Supervisor Main menu screen displays.

3 Enter the number for the menu option that you want to access.

Response: The menu for the selected option displays.

Note: The function you select may be password protected. Go to step 4.

4 If the Enter Password screen displays, enter the required 4-digit password to access the next menu and press the ENTER key. Response: The selected menu displays.

Supervisor Main

1 Settlement 2 Maintenance and Supplies 3 System Configuration 4 Diagnostics 5 Transfer Display 8 Exit Supervisor




Step Action

5 End of steps.

2.2 Card Access for Settlement

To enter Settlement mode using a Settlement card, perform the following steps.

Step Action

1 Insert the Settlement Card into the card reader of the ATM while it is in service waiting for a customer. Response: The Enter PIN screen displays.

2 Enter your Settlement PIN and press ENTER. Response: The end session screens display.

• For a Dip card reader, the Thank You screen displays. • For a Motorized card reader, the Take Card screen displays, followed

by the Thank You screen.

Action: Remove the Settlement card if necessary. • The ATM goes out of service • The Settlement menu screen displays.

3 Press 1, Host Settlement, to access Host Settlement.

Response: The Host Settlement menu displays. This menu is host dependent.

4 End of steps.




2.3 Supervisor Operations Guidelines

The following screen operations are consistent throughout the Supervisor mode.

When you make single-digit (1-9) entries on menus, do not press the ENTER key. The next menu or screen displays automatically.

When you enter information into input boxes on non-menu screens, you must then press the ENTER key for the next screen to display.

Enter 8, Exit Supervisor, to exit Supervisor mode from the Main menu.

When you are using the rear access monitor, the front monitor displays an Out of Service screen.

When transferring from the rear monitor to the front monitor, enter 2468 at the front monitor to activate it.

2.4 Exit Supervisor Mode

Use the following steps to exit Supervisor mode from Mode switch access. If the operator does not move the mode switch to Normal, the ATM will automatically enter normal mode (in-service) after 2 minutes.

Step Action

1 Press Return on any Supervisor submenu. Response: The previous menu displays.

2 Continue pressing Return until the Supervisor Main menu displays. Response: The Supervisor Main menu displays.

3 Press 8, Exit Supervisor, on the Supervisor Main menu. Response: The message Exiting Supervisor displays and the dispenser cassettes are tested. Then you are promoted to press the ENTER key to continue.

4 Note whether or not a cassette failure occurred and then press ENTER to continue. Response: All other devices are tested and the following message displays: Press ENTER to EXIT Supervisor Press 1 to RETURN to Supervisor

5 If a device failure has occurred, press 1 to return to Supervisor. Otherwise, continue with step 8. Response: The Supervisor Main menu displays.




Step Action

6 Fix the device failure as described in the Device Failure on Supervisor Mode Exit section on page 8 and then press 8 to exit Supervisor again. Response: The message Exiting Supervisor display and the dispenser cassettes are tested again. Then you are promoted to press the ENTER key to continue.

7 Verify that the cassette(s) passes and then press ENTER to continue. Response: All other devices are tested and the following message displays: Press ENTER to EXIT Supervisor Press 1 to RETURN to Supervisor

8 Move the mode switch to the Normal position and press the ENTER key. Response: The ATM returns to In-service mode.

9 End of steps.

Use the following steps to exit Settlement mode from Card access.

Step Action

1 Press 8, Return, on your settlement function menus until you reach the Settlement menu.

2 Press 8, Return, on the Settlement menu. Response: The Host Settlement menu displays.

3 Press Cancel on the Host Settlement menu. Response: The ATM returns to In-service mode.

4 End of steps.




2.4.1 Device Failure on Supervisor Mode Exit

During the exit function for Supervisor mode, all devices are checked and their statuses are displayed on the screen. If a device fails, the message A Device Failed or has a Fault displays. Note that if you have a dispenser failure, you must press ENTER before the system will continue.

Use the following steps to clear a device failure or fault status.

Step Action

1 When the message A Device Failed or has a Fault displays, press 1 to fix the problem. Response: The Supervisor Main menu displays.

2 Go to the Test Devices menu to test the failed device. (Press 2, Maintenance and Supplies, and then 1, Test Devices.) Response: The Test Devices menu displays. Refer to Section 9, Test Devices, on page 57.

Note: Access to the Maintenance and Supplies menu may be password protected.

3 End of steps.

Note: CEs may go directly to Technician Diagnostics to access the System Application (SysApp) functions by pressing 4, Diagnostics, on the Supervisor Main menu followed by pressing 1, Technician Diagnostics, on the Diagnostics menu.


SUPERVISOR MENU STRUCTURE


3 Supervisor Menu Structure

The superset of standard menus for NCR APTRA Edge Release 3.00 and 3.00.50 is documented in this publication. The Supervisor mode that is delivered to a specific customer may be a subset of these functions. However, the numbering schema for each menu is fixed. So the functions listed will always be associated with the menu option number listed in this document.

This section describes each menu and provides a graphic representation of the menu flow.

3.1 Main Menu

The Supervisor Main menu provides access to the Supervisor mode menus and functions.

• Figure 1. Supervisor Main Menu

3.2 Settlement Menu (1)

This menu provides access to the settlement and replenishment functions at the ATM.

Replenishing cash and other media dispensed from a cassette at the ATM

Executing ATM settlement functions

Pulling deposits

Copying Electronic Journals to flex disk

Changing the Settlement password

Copying Check Image archives to flex disk This menu manages access to the ATM settlement functions.

Supervisor Main

1. Settlement 2. Maintenance and Supplies 3. System Configuration 4. Diagnostics 5. Transfer Display

8. Exit Supervisor




3.2.1 Host Settlement Menu

This menu provides access to the Host Settlement and replenishment functions. Each network has customized settlement menus. Sample functions include:

Current Cash

Current Cash and Deposits

Deposits

Interim Totals

Initial Cash

Replenish Cash

3.2.2 Local Counts Menu

This menu prints and clears counts of cash, deposits, and cards at the ATM. It also provides replenishment functions for adding and subtracting cash. All local counts are printed on the receipt printer and then cleared.

3.3 Maintenance and Supplies Menu (2)

This menu provides access to functions for replenishing non-financial instruments (such as printer paper), testing ATM peripheral devices, resetting device status faults, and copying files to or from the ATM.

3.3.1 Test Devices Menu

This menu provides for testing the ATM peripheral devices and replenishing non-financial media (such a printer paper).

3.4 System Configuration Menu (3)

This menu provides access to the functions for installing and configuring the ATM to work correctly with the NCR APTRA Edge application and communicate with host.

3.4.1 Encryption Keys Menu

This menu provides access to defining the encryption key mode (Single DES or Triple DES), the master encryption key and the communications encryption key (when permissible), validating the encryption keys at the ATM (when permissible), and initializing the encryptor when replacing the keyboard.

3.4.2 Network Configuration Menu

This menu provides access to defining the TCP/IP, SNMP, Firewall, Passport and EJ Agent configuration parameters and to printing the current configuration.




3.4.3 System Configuration – More Menu

This menu provides access to setting the ATM date and time and the time zone, configuring a camera connected to the ATM, changing the background color on the cardholder screens and enabling devices on the ATM.

3.5 Diagnostics Menu (4)

This menu provides access to the functions for identifying and repairing hardware problems occurring at the ATM.

3.5.1 Technician Diagnostics Menu

This menu provides access to functions for performing device configuration and maintenance on the ATM.

3.5.2 Diagnostics – More Menu

This menu provides access to functions for doing in-depth investigation of problems at the ATM.

Problem Investigation Menu

Investigation Management Menu

3.6 Transfer Display (5)

This function supports moving between the front and rear displays of the ATM while in Supervisor mode.

Access this function from option 5, Transfer Display, on the Supervisor Main menu.

Step Action

1 Press 5, Transfer Display, on the Supervisor Main menu to move the Supervisor interface: • From the front display to the rear display • From the rear display to the front display Response: The Supervisor Main menu moves to the other display.

2 If necessary, enter 2468 at the front monitor to activate it. Response: The selected screen displays on the front monitor.




Step Action

3 End of steps.

3.7 Supervisor Menu Flow

The Supervisor Main menu displays when you enter Supervisor mode.

The diagrams in this section describe the menu flow starting at the Supervisor Main menu. Please note that each network will have specialized menus for Host Settlement. Refer to the appropriate network Settlement Guide for details on exact Host Settlement menus.




3.7.1 Main Menu Structure

• Figure 2. Supervisor Menu Flow – Main Menu

Supervisor Main

1 Settlement1 2 Maintenance and Supplies1 3 System Configuration1 4 Diagnostics1 5 Transfer Display 8 Exit Supervisor

Settlement1

1 Host Settlement 2 2 Local Counts 3 Enter Admin Card Data 4 Copy EJ 5 Copy EJBackup 6 Change Password 7 Copy Check Images 8 Return

Enter Supervisor

Maintenance and Supplies1 1 Test Devices 2 Copy File 6 Change Password 8 Return

System Configuration1 1 Encryption Keys 2 Currency Cassette Values 3 ATM HW Configuration 4 Network Configuration 5 Set Base Volume 6 Change Password 7 More 8 Return

Diagnostics1 1 Technician Diagnostics 2 Copy Trace Logs to Disk 3 Set Trace 4 Display Software Versions 5 System Shutdown 6 Change Password 7 More 8 Return

Host Settlement2,3 1 Current Cash 2 Current Cash and Deposits 3 Deposits 4 Interim Totals 5 Initial Cash 6 Replenish Cash 7 More 8 Return

System Configuration - More 1 Set Date/Time 2 Set Time Zone 3 Camera Configuration 4 Change Background Color 5 Device Configuration 8 Return

KEY: 1 = Optional Password 2 = Optional PIN 3 = This is a sample only. Your network-specific screen will display here. 4 = An alternate menu displays if Intelligent Deposits are running on the ATM.

Diagnostics - More 1 Problem Investigation 2 Investigation Management 8 Return

Local Counts4 1 Print Counts 2 Clear Cash 3 Clear Deposit Totals 4 Clear Cards Captured 5 Add Cash 6 Subtract Cash 7 Return

Network Configuration 1 TCP/IP Configuration 2 SNMP Configuration 3 Firewall Configuration 4 Print Configuration 5 Network Mode Change 8 Return




3.7.2 Maintenance and Supplies Sub-menu Structure

Note that this screen will only display devices that are physically on the ATM. These screens show all devices.

* If ATM has CPM/SCPM and BNA, 6 * If the ATM does not have a BNA and will not display. CPM/SCPM, 2 and 3 will not display.

• Figure 3. Supervisor Menu Flow – Maintenance and Supplies Sub-menus

3.7.3 System Configuration Sub-menu Structure

• Figure 4. Supervisor Menu Flow – System Configuration Sub-menus

Test Devices 1 Test All Devices 2 Test Receipt Printer 3 Test Statement Printer 4 Test Cash Dispenser 5 Test Card Reader 6 Test Depository * 7 More 8 Return

Encryption Keys – PCI Compliant 1 Set Encryption Key Mode 2 Enter A Key 3 Key Verification Values 4 Proxy Configuration 5 Initialize Encryptor 6 Return

Test Devices - 2* 1 Test Journal Printer 2 Test CPM 3 Test BNA 8 Return

Encryption Keys – Non-PCI Compliant 1 Set Encryption Key Mode 2 Enter A Key 3 Enter Comms Key 4 Key Verification Values 5 Proxy Configuration 6 Initialize Encryptor 8 Return




3.7.4 Diagnostics Sub-menu Structure

• Figure 5. Supervisor Menu Flow – Diagnostics Sub-menu

Problem Investigation 1 Start Investigation 2 Pause Investigation 3 Restart Investigation 4 Abandon Investigation 5 Stop Investigation 8 Return

Investigation Management 1 Export Investigation 2 Delete Investigation 3 Import Template 4 Delete Template 8 Return

Technician Diagnostics See: System Application User Guide. Prod ID: B006-6167-J000


SETTLEMENT MENU


4 Settlement Menu

The NCR APTRA Edge Settlement menu provides access to the settlement and replenishment functions at the ATM. It is also used to assign the Admin Card number and the password for the Settlement menu

Access this menu from option 1, Settlement, on the Supervisor Main menu.

Note: The Enter the Settlement Password screen will display if this menu is password protected. If you do not enter the correct password after three attempts, the Supervisor Main menu displays.

• Figure 6. Standard Settlement Menu

4.1 Host Settlement (1)

This menu provides access to menus for Host settlement and replenishment, and to the printing of the Host subtotals.

Refer to Section 5, Host Settlement Menu, on page 22.

4.2 Local Counts (2)

This menu prints and clears counts of cash, deposits, and cards captured at the ATM. Another option prints all local counts but does not clear the local ATM counts. The menu also provides functions for adding and subtracting cash.

Refer to Section 6, Local Counts Menu with Envelope Deposit, on page 31, or Section 7, Local Counts Menu with Intelligent Deposits, on page 40 depending upon the hardware installed on the ATM.

Settlement 1 Host Settlement 2 Local Counts 3 Enter Admin Card Data 4 Copy EJ 5 Copy EJBackup 6 Change Password 7 Copy Check Images 8 Return


SETTLEMENT MENU


4.3 Enter Admin Card Data (3)

This option may or may not display depending upon a setting in the data dictionary.

Use this option to assign an Admin Card number for cardless access. The Admin Card number is sent to the Host with a settlement or replenishment function request.

The card number is stored locally at the ATM.

Note: The length of card number is customizable. Refer to Appendix A, Configuration Considerations.

Step Action

1 Press 3, Enter Admin Card Data, on the Settlement menu. Response: The Enter Card Number, First Part of Track 2 screen displays.

2 Enter the 18-character card number (First Part) and press the ENTER key. Note: The card number can be all numbers, all letters, or alphanumeric, and can include special characters. Response: The Enter Card Number, Second Part of Track 2 screen displays.

3 Enter the 10-character card number (Second Part) and press the ENTER key. Response: The following message displays: Card Entered Successfully. Press

ENTER to Continue.

4 Press the ENTER key. Response: The Settlement menu displays.

5 End of steps.

Enter Admin Card Data First Part of Track 2 Enter 18 Digits and Press ENTER

Enter Admin Card Data Second Part of Track 2 Enter 10 Digits and Press ENTER


SETTLEMENT MENU


4.4 Copy EJ (4)

Use this option to copy the current Electronic Journal (EJ) file to removable media (flex disk, CD ROM or USB flash drive). The EJ file is cut over, zipped, and copied to the media.

EJ file = ej.xml

Zipped EJ file = EJArchive.zip The zipped file can optionally include the terminal ID and/or date and time for individual identification to allow you to save multiple EJs to the same media.

After the EJ file is copied to the removable media, the EJ file is deleted. A copy of the zipped file is stored in the c:\ejarchive directory on the ATM hard drive. The backup file is overwritten each time the Copy EJ File function is run.

Step Action

1 Insert the destination media into the ATM and then press 4, Copy EJ, on the Settlement menu. Response: The messages Copy EJ and Please Wait... Processing display. • If you are copying to CD ROM or USB flash drive, the copying will proceed

automatically. • If you are copying to flex disk, the message Please Insert BLANK DISK and

Press ENTER displays.

2 If required, insert a blank disk in the flex disk drive and then press the ENTER key. Response: The following messages display: • Copying Files • Copy Finished, Press ENTER to Continue

Note 1: If you are copying the EJ to flex disk, you may be prompted to insert additional blank disks and press the ENTER key until the entire file is copied. Note 2: The following error messages can display: • For flex disk only - if the disk is not blank, the following message displays:

Disk Not Empty. Please Insert BLANK Disk and Press ENTER. • For CD ROM or USB flash drive - if you did not insert the media before

pressing the ENTER key, the following message displays: Cannot Copy File, Press ENTER to Continue.

3 Press the ENTER key.

Response: The Settlement menu displays.


SETTLEMENT MENU


Step Action

4 End of steps.

4.5 Copy EJBackUp (5)

Use this option to copy the backup Electronic Journal file to removable media. The zipped EJ Backup file is copied to USB flash drive, CD ROM or one or more blank flex disks.

Zipped EJ Backup file = EJArchive.zip Note: Every time the Copy EJ function is run, the EJ Backup file is replaced.

Step Action

1 Insert the destination media into the ATM and then press 5, Copy EJBackup, on the Settlement menu. Response: • If copying to USB flash drive or CD ROM, the message Copying files

displays. Continue with Step 3. • If copying to flex disk, the Copy EJBackUp screen displays. The screen

message indicates the number of blank flex disks needed to copy the EJ Backup file. Continue with Step 2.

2 If required, insert a blank disk in the flex disk drive and press the ENTER key.

Response: The Copying Files message displays.

Note: The following error messages can display: • If the flex disk is not blank, the following message displays: Disk Not Empty.

Please Insert BLANK Disk and Press ENTER. • If you did not insert the USB flash drive or CD ROM before pressing the

ENTER key, the following message displays: Cannot Copy File, Press ENTER to Continue.

3 • If the message Copy Finished,

Press ENTER to Continue displays • If the message Please insert

BLANK Disk 2 and Press ENTER displays

• Go to step 4. • Repeat step 2 until the entire file is

copied to two or more flex disks.

4 Press the ENTER key. Response: The Settlement menu displays.


SETTLEMENT MENU


Step Action

5 End of steps.

4.6 Change Password (6)

Use this option to assign or change the password for the Settlement menu.

Note: To remove the password from this menu, use the Change Password function and enter 0000 as the new password. When the password is successfully changed to 0000, you will not be prompted for a password to access the Settlement menu.

Caution: When you change the password back to 0000, the relationship between the Settlement password and the Host Settlement PIN may result in an error from the Host. Refer to Appendix A, Configuration Considerations.

Step Action

1 Press 6, Change Password, on the Settlement menu. Response: The Change Settlement Password screen displays.

2 At the prompt, enter a new 4-digit password and press the ENTER key. Response: Re-enter New Password **** and press ENTER displays.

Note: If you enter more than four digits, the first four digits entered are used. For example, if you enter 1, 2, 3, 4, 5, 6, 7, 8 at this prompt, the system recognizes 1234 as the 4-digit entry.

3 Re-enter the new 4-digit password and press the ENTER key. Response: The Password Changed Successfully screen appears. Note: If the two new password entries do not match, the Passwords Do Not Match message displays on the Enter Settlement Password screen. Return to Step 2.

Change Settlement Password Enter New Password and Press ENTER


SETTLEMENT MENU


Step Action

4 When Password Changed Successfully displays, press the ENTER key. Response: The Settlement menu displays.

5 End of steps.

4.7 Copy Check Images (7)

Use this option to copy to flex disk the check image archives stored on the ATM.

Step Action

1 Press 7, Copy Check Images, on the Settlement menu. Response: You are prompted for the date of the image archive you desire.

2 Enter the date in the format mm/dd/yy and press the ENTER key. Response: You are prompted to insert a flex disk into the flex disk drive for the archive file. If multiple flex disks are required, you will be prompted to insert additional flex disks.

3 End of steps.

4.8 Return (8)

Use this option to return to the Supervisor Main menu.

Step Action

1 Press 8, Return, on the Settlement menu. Response: The Supervisor Main menu displays.

2 End of steps.


HOST SETTLEMENT MENU


5 Host Settlement Menu

The Host Settlement menu provides access to the Host settlement and replenishment functions at the ATM. It also allows you to print the Host sub-totals. Each network has its own specific Host Settlement functions which will be reflected in the supervisor menus that are delivered to them.

This section contains a high level, sample structure. Refer to the Settlement Guide for your specific network for details on your Host Settlement.

Access this menu from option 1, Host Settlement, on the Settlement menu.

Note: Access to this menu may require a personal identification number (PIN). The Enter Host Settlement PIN screen displays.

• Figure 7. Host Settlement Menu

Host Settlement 1 Current Cash 2 Current Cash and Deposits 3 Deposits 4 Interim Totals 5 Initial Cash 6 Replenish Cash 7 More 8 Return




5.1 Current Cash (1)

Use this function for final settlement of the current cash count at host.

Step Action

1 Enter 1, Current Cash, on the Host Settlement Menu. Response: • The Please Wait... Processing screen displays briefly. • The Current Cash receipt prints on the receipt printer. • The following message displays: Your Transaction is Complete. Press ENTER to Continue.

If an error occurs, one of the following messages will display. Depending on the message, the Host cash totals may or may not be updated. • Cannot Print Receipt (The Host cash totals are updated but the receipt is not

printed due to an ATM printer problem.) If you try to continue Host Settlement functions before you resolve the printer problem, the Host will reject the settlement request.

• Host Inaccessible Your transaction failed Press ENTER to Continue (The Host totals are not printed or updated.)

• Host Rejected Your transaction Failed Press ENTER to Continue (The Host totals are not printed or updated.)

• Authorization Denied – Press ENTER to Continue (The Host totals are not printed or updated.)


Response: The Host Settlement menu displays.

3 Press 8, Return, on the Host Settlement menu. Response: The Settlement menu displays.

4 End of steps.




5.2 Current Cash and Deposits (2)

Use this function for final settlement of the current cash and deposits counts at host.

Step Action

1 Enter 2, Current Cash and Deposits, on the Host Settlement Menu. Response: • The Please Wait... Processing screen displays briefly. • The Current Cash and Deposits receipt prints on the receipt printer. • The following message displays:

Your Transaction is Complete. Press ENTER to Continue.









4 End of steps.




5.3 Deposits (3)

Use this function for final settlement of the current deposit count at host.

Step Action

1 Enter 3, Deposits, on the Host Settlement Menu. Response: • The Please Wait... Processing screen displays briefly. • The Deposits receipt prints on the receipt printer. • The following message displays:










4 End of steps.




5.4 Interim Totals (4)

Use this function to print the current cash and deposits totals from host. Totals are not cleared.

Step Action

1 Press 4, Interim Totals, on the Host Settlement menu. Response: • The Please Wait... Processing screen displays briefly. • The totals print on the receipt printer. • The following message displays.





4 End of steps.

5.5 Initial Cash (5)

Use this option as part of replenishment procedures to enter the initial cash amount for the ATM. The amount is printed on the receipt printer.

You will either:

enter one amount for all canisters, or

enter a separate amount for each canister. The data dictionary entry SUPERVISOR.DISPLAYCANISTERTYPEHOST determines the way you enter the amount at this ATM.

When set to No, you enter a single amount for all canisters.

When set to Yes, you select each canister type individually, and enter a single amount for that canister.




5.5.1 Enter One Amount for All Canisters

Use this procedure if you are prompted to enter only one amount for all canisters.

The ATM totals are updated at the Host.

Step Action

1 Press 4, Initial Cash, on the Host Settlement menu. Response: The Enter Amount screen displays.

2 Enter the amount (in dollars and cents) in the ATM. Response: The amount displays.

Note 1: Enter numbers only. The appropriate dollar sign, commas, and decimal points are automatically added by the system. For example, if the ATM contains 1500 $20 bills, enter 3000000 (for $30,000.00).

Note 2: If the amount entered is not a multiple of the bill denomination assigned to the canisters, Invalid Amount displays.

3 Press the ENTER key. Response: The following options display at the bottom of the screen:

• 1 Re-enter Amt for Verification • 2 Change Amount • 3 Return to Host Replenishment

• If the amount is correct

• If you want to change the amount

• If you want to terminate this transaction

• Press 1 to verify the amount. • Press 2, Change Amount. (Go to

step 2.) • Press 3, Return to Host

Replenishment. (Go to step 7.)




Step Action

4 Re-enter the amount and press the ENTER key. Response: • The Please Wait... Processing screen displays briefly. • The initial cash receipt prints on the receipt printer. • The following message displays:

Your transaction is complete. Press ENTER to Continue.









7 End of steps.




5.6 Replenish Cash (6)

Use this function to add or subtract from the initial cash counts at the host.

Step Action

1 Press 6, Replenish Cash, on the Host Settlement Menu. Response: • The Please Wait... Processing screen displays briefly. • The initial cash receipt prints on the receipt printer. • The following message displays:

Your transaction is complete. Press ENTER to Continue.









4 End of steps.




5.7 More (7)

Pressing 7, More, takes you to any additional settlement functions available to you.

5.8 Return (8)

Use this menu option to move from the Host Settlement menu back to the Settlement menu.

Step Action


2 End of steps.


LOCAL COUNTS MENU WITH ENVELOPE DEPOSITS


6 Local Counts Menu with Envelope Deposits

Use this menu when you perform local replenishment on ATMs with an envelope depository (not an iTran 1000 and/or BNA for Intelligent Deposits). Go to the next section, Local Counts Menu with Intelligent Deposits, if your ATM has Intelligent Deposits.

You can print all the local ATM totals or print and clear local ATM totals for cash, deposits, or cards captured. You can also add or subtract cash or alternate media by canister type.

Access this menu from option 2, Local Counts, on the Settlement menu.

• Figure 8. Local Counts Menu with Envelope Deposit

6.1 Print Counts (1)

Use this option to print the local ATM totals on the receipt printer. The local ATM totals are printed but not cleared.

The following counts are printed.

For each canister type on the ATM

Beginning

Added

Subtracted

Dispensed

Retracted

Remaining

Remaining Value (Calculation: remaining count x value of canister type)

Local Counts 1 Print Counts 2 Clear Cash 3 Clear Deposit Totals 4 Clear Cards Captured 5 Add Cash 6 Subtract Cash 7 Return




Notes Purged

Envelopes Deposited

Cards Captured

Step Action

1 Press 1, Print Counts on the Local Counts menu. Response: • The Local ATM Counts receipts are printed on the receipt printer. • The message Your Transaction is Complete Press ENTER to Continue

displays.

Note: If the receipt is not printed, the following message displays on the Local Counts menu. • Cannot Print Receipt

2 Press the ENTER key. Response: The Local Counts menu displays.

3 End of steps.

6.2 Clear Cash (2)

Use this option to print and clear the cash totals that are maintained by the local ATM.



Beginning

Added

Subtracted

Dispensed

Retracted

Remaining


Type (USD)

Notes Purged




In addition to the cash counts listed above, this function also prints the last date and time that the cash, envelope deposit and cards captured counts were cleared on the bottom of the receipt as follows:

COUNTS LAST CLEARED

CASH COUNTS MM/DD/YY HH:MM DEPOSIT COUNTS MM/DD/YY HH:MM CAPTURED CARDS MM/DD/YY HH:MM

Note: no date and time will be reported the first time this function is run.

Step Action

1 Press 2, Clear Cash, on the Local Counts menu. • The Local Cash Totals receipt is printed on the receipt printer. • The message Clear Cash Counts Press ENTER to Continue displays.

Note: If the receipt is not printed, the following message displays on the Local Counts menu. The counts are cleared even if the receipt does not print. • Cannot Print Receipt


3 End of steps.

6.3 Clear Deposit Totals (3)

Use this option to print and clear the envelope deposit totals that are maintained by the local ATM. The following count is printed.

Envelopes

Step Action

1 Press 3, Clear Deposit, on the Local Counts menu. Response: • The Local Deposit Counts receipt is printed on the receipt printer. • The message Your Transaction is Complete Press ENTER to Continue

displays.




Step Action



3 End of steps.

6.4 Clear Cards Captured (4)

Use this option to print and clear the local ATM totals for the cards captured by the ATM.

Step Action

1 Press 4, Clear Cards Captured, on the Local Counts menu. Response: • The Local Cards Captured Counts receipt is printed on the receipt printer. • The message Clear Card Counts Press ENTER to Continue displays.



3 End of steps.

6.5 Add Cash (5)

Use this option as part of local replenishment procedures to add cash or alternate media (stamps, gift certificates, etc.) to one or more canisters, by canister type.

The ATM configuration determines the screens that display.

Canister Type: the Select Canister Type screen may or may not display.




Note: If the Select Canister Type screen does not display, the ATM has only one canister type, although it may have several canisters of that type (for example, four canisters of $20 bills).

Canister Contents: the Enter Amount screen or the Enter Count screen displays.

Amount: a multiple of the bill, stamp, gift certificate, etc. value for the canister type

Count: number of bills, stamp, gift certificate, etc. being added to the canister The appropriate local ATM totals are updated. The following counts are printed:

For the selected canister type on the ATM

Remaining


Type (USD)

Step Action

1 Press 5, Add Cash, on the Local Counts menu. Response: The Select Canister Type screen displays (sample below). Note: The number of types (1-4) that display depends on your system configuration.

2 Enter the number of the canister type (1-4) to which you want to add cash or alternate media. Response: Depending on how the ATM is configured, one of the following screens displays. • Enter Amount screen • Enter Count screen

3 Open the canister you selected, count the bills or alternate media sheets that you are adding, verify that the denomination matches the canister type, and add the cash or alternate media to the canister.

Select Canister Type 1 Type 1 - $20 3 Type 3 - $7.02 9 Return to Local Counts




Step Action

4 Enter the amount (in dollars and cents) or the count (number of bills or media) added to the canister. Enter numbers only. The dollar sign, commas, and decimal points are automatically added by the system.

For example, if you added 1000 $20 bills to the canister: • For amount, enter 2000000 (for $20,000.00) • For count, enter 1000. If you added 100 stamp sheets worth $7.02 each to the canister: • For amount, enter 70200 (for $702.00) • For count, enter 100.

5 Press the ENTER key. Response: Your entry is displayed with the appropriate dollar sign, commas, and decimal points. The following options display at the bottom of the screen:

• 1 OK • 2 Change Amount • 3 Return to Local Counts

Note 1: If the amount entered is not a multiple of the bill denomination assigned to the canister, Invalid Amount, Re-enter displays. Go to step 4. Note 2: If your entry is incorrect, press 2, Change Amount/Change Count, and enter the correct amount or count.

6 Press 1, OK, and press the ENTER key. Response: • The Add Cash – Local receipt is printed on the receipt printer. • The message Your Transaction is Complete Press ENTER to Continue

displays.

Note: If the receipt is not printed, the following message displays. The ATM totals are updated even if the receipt does not print. • Cannot Print Receipt


8 End of steps.




6.6 Subtract Cash (6)

Use this option as part of replenishment procedures to subtract cash or alternate media (such as stamps) from one or more of the cash canisters, by canister type.





Amount: a multiple of the bill or alternate media value for the canister type

Count: number of bills or alternate media being subtracted from the canister The appropriate local ATM totals are updated. The following counts are printed:


Remaining


Type (USD)

Step Action

1 Press 6, Subtract Cash, on the Local Counts menu. Response: The Select Canister Type screen displays (sample below). Note: The number of types (1-4) that display depends on your system configuration.





Step Action

2 Enter the number of the canister type (1-4) from which you want to subtract cash or alternate media. Response: Depending on how the ATM is configured, one of the following screens displays. • Enter Amount screen • Enter Count screen

3 Open the canister you selected, count the bills or alternate media that you are subtracting and remove the cash or alternate media from the canister.

4 Enter the amount (in dollars and cents) or the count (number of bills or alternate media sheets) subtracted from the canister. Enter numbers only. The dollar sign, commas, and decimal points are automatically added by the system.

For example, if you are subtracting 100 $20 bills from the canister: • For amount, enter 200000 (for $2,000.00). • For count, enter 100.

If you are subtracting 100 stamp sheets worth $7.00 each from the canister: • For amount, enter 70200 (for $702.00) • For count, enter 100.







Step Action

6 Press 1, OK, and press the ENTER key. Response: • The Subtract Cash - Local receipt is printed on the receipt printer.

Note: If the receipt is not printed, the following message displays. The local ATM totals are updated even if the receipt does not print. • Cannot Print Receipt

7 Press the ENTER key. Response: The message Your Transaction is Complete Press ENTER to Continue displays.

8 Press 3, Return to Local Counts Menu, and press the ENTER key. Response: The Local Counts menu displays.

9 End of steps.

6.7 Return (7)

Use this option to return to the Settlement menu.

Step Action

1 Press 7, Return, on the Local Counts menu. Response: The Settlement menu displays.

2 End of steps.


LOCAL COUNTS MENU WITH INTELLIGENT DEPOSITS


7 Local Counts Menu with Intelligent Deposits

Use this menu when you perform local replenishment on ATMs with an iTran 1000 and BNA for Intelligent Deposits (not an envelope depository). Go to the previous section, Local Counts Menu with Envelope Deposits, if you have an Envelope Depository on this ATM.

You can print all the local ATM totals or print and clear local ATM totals for cash, deposits, or cards captured. You can also add or subtract cash or alternate media by canister type.

Access this menu from option 2, Local Counts, on the Settlement menu.

• Figure 9. Local Counts Menu with Intelligent Deposit

7.1 Print Counts (1)

Use this option to print the local ATM totals on the receipt printer. The local ATM totals are printed but not cleared.



Beginning

Added

Subtracted

Dispensed

Retracted

Remaining


Notes Purged

Local Counts 1 Print Counts 2 Clear Cash 3 Clear Cards Captured 4 Add Cash 5 Subtract Cash 6 Clear Cash Deposit 7 Clear Check Deposit 8 Return




Cash Deposited

Cards Captured

Checks Deposited Check and Cash deposits can be printed as a single total amount, or a list of individual check and cash deposits can print along with the total. This is controlled in the data dictionary.

Step Action

1 Press 1, Print Counts on the Local Counts menu. Response: • The Local ATM Counts receipts are printed on the receipt printer. • The message Your Transaction is Complete Press ENTER to Continue

displays.

Note: If the receipt is not printed, the following message displays on the Local Counts menu. • Cannot Print Receipt


3 End of steps.

7.2 Clear Cash (2)

Use this option to print and clear the cash totals that are maintained by the local ATM.



Beginning

Added

Subtracted

Dispensed

Retracted

Remaining





Type (USD)

Notes Purged In addition to the cash counts listed above, this function also prints the last date and time that the cash and cards captured counts were cleared on the bottom of the receipt as follows:

COUNTS LAST CLEARED

CASH COUNTS MM/DD/YY HH:MM CAPTURED CARDS MM/DD/YY HH:MM

Note: no date and time will be reported the first time this function is run.

Step Action

1 Press 2, Clear Cash, on the Local Counts menu. • The Local Cash Totals receipt is printed on the receipt printer. (Go to step 3.) • The message Clear Cash Counts Press ENTER to Continue displays.



3 End of steps.




7.3 Clear Cards Captured (3)

Use this option to print and clear the local ATM totals for the cards captured by the ATM.

Step Action

1 Press 3, Clear Cards Captured, on the Local Counts menu. Response: • The Local Cards Captured Counts receipt is printed on the receipt printer. • The message Clear Cards Counts Press ENTER to Continue displays.



3 End of steps.

7.4 Add Cash (4)

Use this option as part of local replenishment procedures to add cash or alternate media to one or more canisters, by canister type.






Count: number of bills or alternate media being added to the canister The appropriate local ATM totals are updated. The following counts are printed:


Remaining


Type (USD)




Step Action

1 Press 4, Add Cash, on the Local Counts menu. Response: The Select Canister Type screen displays (sample below). Note: The number of types (1-4) that display depends on your system configuration.

2 Enter the number of the canister type (1-4) to which you want to add cash or alternate media. Response: Depending on how the ATM is configured, one of the following screens displays. • Enter Amount screen • Enter Count screen

3 Open the canister you selected, count the bills or alternate media sheets that you are adding, verify that the denomination matches the canister type, and add the cash or alternate media to the canister.

4 Enter the amount (in dollars and cents) or the count (number of bills or media) added to the canister. Enter numbers only. The dollar sign, commas, and decimal points are automatically added by the system.

For example, if you added 1000 $20 bills to the canister: • For amount, enter 2000000 (for $20,000.00) • For count, enter 1000. If you added 100 stamp sheets worth $7.02 each to the canister: • For amount, enter 70200 (for $702.00) • For count, enter 100.





Step Action




6 Press 1, OK. Response: • The Add Cash – Local receipt is printed on the receipt printer. • The message Your Transaction is Complete Press ENTER to Continue

display.

Note: If the receipt is not printed, the following message displays. The ATM totals are updated even if the receipt does not print. • Cannot Print Receipt

7 Press the ENTER key. Response: The Local Counts screen displays.

8 End of steps.

7.5 Subtract Cash (5)

Use this option as part of replenishment procedures to subtract cash or alternate media (such as stamps) from one or more of the cash canisters, by canister type.









Count: number of bills or alternate media being subtracted from the canister The appropriate local ATM totals are updated. The following counts are printed:


Remaining


Type (USD)

Step Action

1 Press 5, Subtract Cash, on the Local Counts menu. Response: The Select Canister Type screen displays. Note: The number of types (1-4) that display depends on your system configuration.

2 Enter the number of the canister type (1-4) from which you want to subtract cash or alternate media. Response: Depending on how the ATM is configured, one of the following screens displays. • Enter Amount screen • Enter Count screen

3 Open the canister you selected, count the bills or media that you are subtracting, verify that the denomination matches the canister type, and remove the cash or alternate media from the canister.





Step Action

4 Enter the amount (in dollars and cents) or the count (number of bills or alternate media sheets) subtracted from the canister. Enter numbers only. The dollar sign, commas, and decimal points are automatically added by the system.

For example, if you are subtracting 100 $20 bills from the canister: • For amount, enter 200000 (for $2,000.00). • For count, enter 100. For example, if you are subtracting 100 stamp sheets worth $7.00 each from the canister: • For amount, enter 70200 (for $702.00) • For count, enter 100.




6 Press 1, OK. Response: • The Subtract Cash - Local receipt is printed on the receipt printer. • The message Your Transaction is Complete Press ENTER to Continue

displays.

Note: If the receipt is not printed, the following message displays. The local ATM totals are updated even if the receipt does not print. • Cannot Print Receipt


8 End of steps.




7.6 Clear Cash Deposit (6)

Use this option to print and clear the cash deposit totals that are maintained by the local ATM. Depending upon your configuration, you will get either a list of all individual cash deposits plus a total of all cash deposited, or only a total of all cash deposited. The following counts are printed:

LocalCashAmount

LocalCashCount

Step Action

1 Press 6, Clear Cash Deposit, on the Local Counts menu. Response: • The Local Cash Deposit Counts receipt is printed on the receipt printer. • The message Cash Deposit Counts Cleared Press ENTER to Continue

displays. Note: If the receipt is not printed, the following message displays on the Local Counts menu. The counts are cleared even if the receipt does not print. • Cannot Print Receipt



4 End of steps.




7.7 Clear Check Deposit (7)

Use this option to print and clear the check deposit totals that are maintained by the local ATM. Depending upon your configuration, you will get either a list of all individual check deposits plus a total of all checks deposited, or only a total of all checks deposited. The following counts are printed:

LocalCheckAmount

LocalCheckCount

Step Action

1 Press 7, Clear Check Deposit, on the Local Counts menu. Response: • The Local Check Deposit Counts receipt is printed on the receipt printer. • The message Check Deposit Counts Cleared Press ENTER to Continue

displays. Note: If the receipt is not printed, the following message displays on the Local Counts menu. The counts are cleared even if the receipt does not print. • Cannot Print Receipt



4 End of steps.

7.8 Return (8)

Use this option to return to the Settlement menu.

Step Action

1 Press 8, Return, on the Local Counts menu. Response: The Settlement menu displays.

2 End of steps.


MAINTENANCE AND SUPPLIES MENU


8 Maintenance and Supplies Menu

Use the NCR APTRA Edge Maintenance and Supplies menu to test the ATM peripheral devices or to copy a file onto or from the ATM. You can also assign or change the password for accessing the Maintenance and Supplies menu.

Access this menu from option 2, Maintenance and Supplies, on the Supervisor Main menu.

Note: This menu may be password protected. If so, the Enter the Maintenance and Supplies Password screen displays. If you do not enter the correct password after three attempts, the Supervisor Main menu displays.

• Figure 10. Standard Maintenance and Supplies Menu

8.1 Test Devices (1)

Use this option to test the receipt and statement printers, the cash dispenser, the card reader, and the depository (or iTran 1000 and BNA). This option supports replenishment of non-financial media (such as printer paper).

Refer to Section 9, Test Devices Menu, on page 57.

8.2 Copy File (2)

Use the Copy File function to copy a file from removable media (flex disk, CD ROM, USB flash drive) to the ATM or from the ATM to removable media.

Note: This option can be disabled through a data dictionary setting. If you do not see this entry, but should, contact your network.

The removable media must contain a script (.bat file) in the root directory. The script name is assigned in the Data Dictionary (dd.dat). The default name is install.bat as shown below.

SUPERVISOR.SCRIPTNAME=install.bat

Maintenance and Supplies 1 Test Devices 2 Copy File 6 Change Password 8 Return




The .bat file contains a series of copy commands. You can also use the script to create the copy file log file. Figure 11 is sample script that:

Copies files to the C drive.

Copies dd.dat to flex disk.

Creates a copy file log on the flex disk.

set DIRLOG=A:\COPY.LOG

echo "Start copyfile script..." > %DIRLOG%

copy a:\ad1.jpg c:\webatm\webpages\images\




if %errorlevel% NEQ 0 goto ERROR1

goto CONTIN

:ERROR1

echo "Cannot copy to c:\" >> %DIRLOG%

:CONTIN

echo "Trying to copy dd.dat" >> %DIRLOG%

copy c:\webatm\dd.dat a:\

if %errorlevel% NEQ 0 goto ERROR2

goto EXIT1

:ERROR2

echo "Cannot copy from c:\" >> %DIRLOG%

:EXIT1

exit

• Figure 11. Sample Script for install.bat

8.2.1 Copy File Verification

Upon completion of the copy file command, supervisor will display one of two generic confirmation messages:

exit code 0 if no reboot is required

exit code -1 if a reboot is required

Samples of these messages are shown in the following paragraphs.




No reboot required:

Script Complete. Exit Code 0 REMOVE INSTALLAITON MEDIA NOW. Press ENTER to Continue

Reboot required:

Script Complete. Exit Code -1. REMOVE INSTALLAITON MEDIA NOW. A REBOOT IS ABOUT TO OCCUR. WAIT FOR ATM TO REBOOT.

If you need specific confirmation that the copy file was successful, you must add entries into the registry as the last part of your script and then use the Display Software Versions supervisor function to validate that these entries were added. See the Display Software Versions (4) section in this document for details on the software versions function.

In order for the registry entries to display through the Display Software Version function, you need to give your update a Package name with the SET PACKAGE command and then add your entries to the following registry key:

[HKLM\SOFTWARE\NCR\Versions]

Sample code that will add accomplish this is shown in Figure 12 below. In this sample, the package name is set to TestCopyFile on the first highlighted line and the last two highlighted lines add the package name and version into the registry.

REM ============================== @echo off copy a:\*.* c:\webatm\*.* SET SOURCE=A: REM Set PACKAGE Name in the environment var SET PACKAGE=TestCopyFile . . . reg add HKLM\SOFTWARE\NCR\Versions /v "%PACKAGE% (Ver: 03.00.01)" /t REG_SZ /d "09-22-06" /f reg add HKLM\SOFTWARE\NCR\Versions /v "%PACKAGE% Installed" /t REG_SZ /d "%DATE% at %TIME%" /f REM ==============================

• Figure 12. Copy file with registry entry commands




When you use the Software Version supervisor function to verify that the copy file was successful, you will see entries similar to the highlighted entries shown in Figure 13 below.

[HKEY_LOCAL_MACHINE\SOFTWARE\NCR\Versions] "Platform Name"="CommnCD1" "Platform Release"="04.02.27.01" "Platform Build"="09-28-06" "Platform Installed"="Thu 09/28/2006 at 19:03:37.55" "Image File"="24421213.GHO" "UT00_PostHWEvent (Ver: 01.00.00)"="09-14-06" "Platform Profile"="STD" "TestCopyFile (Ver: 03.00.01)"="09-22-06" "TestCopyFile "="Mon 10/02/2006 at 14:25:09.17"

• Figure 13. Registry entries for copy file

8.2.2 Copy From Removable Media to the ATM

A file can be copied from removable media (flex disk, CD-ROM or USB flash drive) to the ATM. The source media must have an install script (.bat file) in its root directory. The install script consists of COPY commands that identify the files to be copied. For example to copy a new data dictionary file from the root of the flex disk to the ATM, you would use the following command.

COPY A:\dd.dat C:\webATM\

The script may also create the copy file log.

Step Action

1 Insert the source media into the appropriate drive in the ATM. Response: None.

Note: You must insert the source media in the appropriate drive before you select the Copy File function.

2 Press 2, Copy File, on the Maintenance and Supplies menu. Response: The Copying File screen displays while the ATM searches the root directory of the removable media for the install script and then executes the script to copy the appropriate files from the removable media to the ATM. Note: If the file cannot be copied, or if the source media is not in the drive, a Cannot Find File: [filename.bat] message displays.

• You are prompted to Press ENTER to Continue. After you press the ENTER key, the task is terminated and the Maintenance and Supplies menu displays.




Step Action

3 When the Script Complete message displays, press the ENTER key. Response: The Maintenance and Supplies menu displays.

4 End of steps.

8.2.3 Copy From the ATM to a Removable Media

Use this option to copy a file from the ATM to removable media. The target media must include an install script (.bat file) in its root directory.

Identify the file that you want to copy and create a script on the removable media that will copy this file from the ATM. Note that the total file size should be no larger than the flex disk capacity (1.44 MB).

The install script consists of COPY commands that identify the files to be copied. For example, to copy the Data Dictionary file (dd.dat) from the ATM to a flex disk, you would use the following command.

COPY C:\webATM\dd.dat A:\

The script may also create the copy file log.

Note: To copy Trace files, use the Set Trace and Copy Trace Logs to Disk functions described in Section 19, Diagnostics, on page 146.

Step Action

1 Insert the target media into the ATM. Response: None.

2 Press 2, Copy File, on the Maintenance and Supplies menu. Response: The Copying File screen displays while the ATM searches the root directory of the removable media for the install script and then executes the script.

Note: If the file cannot be copied, or if the source media is not in the drive, a Cannot Find File: [filename.bat] message displays.

• You are prompted to Press ENTER to Continue. • After you press the ENTER key, the task is terminated and the Maintenance

and Supplies menu displays.




Step Action

3 When the Script Complete message displays, press the ENTER key. Response: The Maintenance and Supplies menu displays.

4 End of steps.


Use this option to assign or change the password for the Maintenance and Supplies menu.

Note 1: Your ATM configuration determines if a password is required.

Note 2: To remove the password from this menu, use the Change Password function to enter 0000 as the new password. When the password is successfully changed to 0000, you will not be prompted for a password to access the Maintenance and Supplies menu.

Step Action

1 Press 6, Change Password, on the Maintenance and Supplies menu. Response: The Enter Maintenance and Supplies Password screen displays.

2 At the Enter New Password **** and Press ENTER prompt, enter a new 4-digit password and press the ENTER key. Response: The Re-enter New Password **** and Press ENTER prompt displays.


3 Re-enter the new 4-digit password and press the ENTER key. Response: The Password Changed Successfully screen appears.

Note: If the two new password entries do not match, the Passwords Do Not Match message displays on the Enter Maintenance and Supplies Password screen. Return to Step 2.

Change Maint. And Supp. Password Enter New Password And Press ENTER




Step Action

4 When the message Password Changed Successfully displays, press the ENTER key. Response: The Maintenance and Supplies menu displays.

5 End of steps.

8.4 Return (8)


Step Action

1 Press 8, Return, on the Maintenance and Supplies menu. Response: The Supervisor Main menu displays.

2 End of steps.


TEST DEVICES MENU


9 Test Devices Menu

Use this menu to test the receipt and statement printers, the cash dispenser, the card reader, and the depository. This menu will display tests for any or all of these devices, depending upon the hardware installed on the ATM. The list of devices used in this section is a sample only. You must read your menus for the correct menu item numbers.

This menu also allows you to access the Test Devices - 2 menu if the ATM has a journal printer and/or iTran 1000 (CPM) and BNA.

You usually use this screen when you have seen a Device Failed or Has a Fault message during another ATM operation, a device indicator light indicates a problem, or you want to add or remove media from the non-financial hardware devices.

Note: If this function does not resolve the problem (for self-clearing faults), refer to the Diagnostics menu (Section 19) or elevate the problem to the next level of support.

Access this menu from option 1, Test Devices, on the Maintenance and Supplies menu.

• Figure 14. Test Devices Menu

9.1 Test All Devices (1)

Use this option to test all of the devices on the ATM.

Receipt Printer

Statement Printer

Journal Printer

Cash Dispenser

Card Reader

Envelope Depository

iTran 1000 (if applicable)

BNA (if applicable)

Test Devices 1 Test All Devices 2 Test Receipt Printer 3 Test Statement Printer 4 Test Cash Dispenser 5 Test Card Reader 6 Test Depository 7 More 8 Return


TEST DEVICES MENU


Step Action

1 Press 1, Test All Devices, on the Test Devices menu. Response: The Testing Devices screen displays and the hardware performs the following actions: • The printers print test receipts. • The cash dispenser picks one note from each canister type and moves the

notes to the purge bin. • The Depository shutter door opens and closes. • The BNA and CPM shutters open and close, and the solenoids and tracks are

exercised.

2 Press the ENTER key after each test is performed. Note: DO NOT press the CANCEL key after a test is performed.

Response: The next text is run. Continue pressing ENTER until all the tests are complete.

The test results display. • If all the devices are operational:

• the All Devices Test Passed message displays. • the state of health status is cleared.

• If one or more devices failed, a [Device Name] Test Failed message displays where [Device Name] is the name of each device that failed the test. After you complete Test Devices, go to the Diagnostics menu to correct the problem.


Response: The Test Devices menu displays.

4 End of steps.


TEST DEVICES MENU


9.2 Test Receipt Printer (2)

The receipt printer may need paper, more ink, a new ribbon, or could be jammed.

Step Action

1 Press 2, Test Receipt Printer, on the Test Devices menu. Response: • The Testing Receipt Printer screen displays. • The receipt printer prints a test receipt.

2 The test results display. • If the receipt printer is operational:

• The state of health status is cleared. • The Receipt Printer Test Passed message displays.

• If the receipt printer failed: • The state of health status is not cleared. • A Receipt Printer Test Failed message displays. After you complete Test

Devices, go to the Diagnostics menu to correct the problem.

3 When the Receipt Printer Test Passed message displays, press the ENTER key. Response: The Test Devices menu displays.

4 End of steps.

9.3 Test Statement Printer (3)

The Statement printer may need paper, more ink, a new ribbon, or could be jammed.

Step Action

1 Press 3, Test Statement Printer, on the Test Devices menu. Response: • The Testing Statement Printer screen displays. • The statement printer prints a test statement.


TEST DEVICES MENU


Step Action

2 The test results display. • If the statement printer is operational:

• The state of health status is cleared. • The Statement Printer Test Passed message displays.

• If the statement printer failed, • The state of health status is not cleared. • A Statement Printer Test Failed message displays. After you complete

Test Devices, go to the Diagnostics menu to correct the problem.

3 Press the ENTER key. Response: The Test Devices menu displays.

4 End of steps.

9.4 Test Cash Dispenser (4)

The Cash Dispenser may be jammed or shut down because a canister is out of cash or media, or the safe door is not closed or locked.

Note that the dd.dat entry SUPERVISOR.TESTCASSETTESBYTYPE contols whether to test the cassettes only (Yes) or to test the cassettes and the presenter shutter (No).

Step Action

1 Press 4, Test Cash Dispenser, on the Test Devices menu. Response: • The Testing Cash Dispenser screen displays. • The cash dispenser picks one note from a canister, moves it partially into the

transport sensor, and then moves the note to the purge bin. This operation is repeated for each canister.

2 The test results display. • If the cash dispenser is operational:

• The state of health status is cleared. • The Dispenser Cash Purged total is updated. • The Cash Dispenser Test Passed message displays.

• If the cash dispenser failed: • The state of health status is not cleared.


TEST DEVICES MENU


Step Action

• A Cash Dispenser Test Failed message displays. • After you complete Test Devices, go to the Diagnostics menu to correct

the problem. 3 Press the ENTER key.

Response: The Test Devices menu displays.

4 End of steps.

9.5 Test Card Reader (5)

The Card Reader may be jammed, or inoperable for mechanical reasons.

Step Action

1 Press 5, Test Card Reader, on the Test Devices menu. Response: The Testing Card Reader screen displays.

2 The test results display. • If the card reader is operational:

• The state of health status is cleared. • The Card Reader Test Passed message displays.

• If the card reader failed: • The state of health status is not cleared. • A Card Reader Test Failed message displays. • After you complete Test Devices, go to the Diagnostics menu to correct

the problem.


4 End of steps.


TEST DEVICES MENU


9.6 Test Depository (6)

The Envelope Depository may be jammed, or inoperable for mechanical reasons.

Note: this test will not display if the ATM has an iTran 1000 Check Processor or BNA.

Step Action

1 Press 6, Test Depository, on the Test Devices Screen. Response: • The Testing Depository screen displays. • The shutter door opens and closes.

2 The test results display. • If the depository is operational:

• The state of health status is cleared. • The Depository Test Passed message displays.

• If the depository failed: • The state of health status is not cleared. • A Depository Test Failed message displays. • After you complete Test Devices, go to the Diagnostics menu to correct

the problem.


4 End of steps.

9.7 More (7)

Use this option to access the Test Devices - 2 menu.

Refer to Section 10, Test Devices – 2, on page 64.

Step Action

1 Press 7, More, on the Test Devices menu. Response: The Test Devices – 2 menu displays.


TEST DEVICES MENU


Step Action

2 Press 6, Return. Response: The Test Devices menu displays.

3 End of steps.

9.8 Return (8)

Use this option to return to the Maintenance and Supplies menu.

Step Action

1 Press 8, Return, on the Test Devices menu. Response: The Maintenance and Supplies screen displays.

2 End of steps.


TEST DEVICES - 2 MENU


10 Test Devices - 2 Menu

Use the Test Devices - 2 menu to test the journal printer, iTran 1000 (CPM) and Bunch Note Acceptor (BNA). This menu will only display tests for devices that are installed on the ATM. ATM.

Access this menu from option 7, More, on the Test Devices menu.

• Figure 15. Test Devices - 2 Menu

10.1 Test Journal Printer (1)

The Journal printer may need paper, more ink, a new ribbon, or could be jammed.

Step Action

1 Press 1, Test Journal Printer, on the Test Devices - 2 menu. Response: • The Testing Journal Printer screen displays. • The journal printer prints a test page.

2 The test results display. • If the journal printer is operational:

• The state of health status is cleared. • The Journal Printer Test Passed message displays.

• If the journal printer failed: • The state of health status is not cleared. • A Journal Printer Test Failed message displays. After you complete Test


Test Devices - 2 1 Test Journal Printer 2 Test CPM 3 Test BNA 6 Return




Step Action

3 Press the ENTER key. Response: The Test Devices - 2 menu displays.

4 Press 6, Return. Response: The Test Devices menu displays.

5 End of steps.

10.2 Test the CPM (iTRAN 1000)/SCPM (2)

The check processor may be jammed, or inoperable for mechanical reasons. Note that the iTRAN Scalable Check Processor is called the IPM on this screen and on the device tests that are run when exiting supervisor.

Step Action

1 Press 2, Test CPM, on the Test Devices - 2 menu. Response: • The Testing CPM/IPM screen displays. • The shutter door opens and closes, and the solenoids and other mechanical

parts are exercised.

2 The test results display. • If the CPM/IPM is operational:

• The state of health status is cleared. • The CPM/IPM Test Passed message displays.

If the CPM failed: • The state of health status is not cleared. • A CPM/IPM Test Failed message displays. After you complete Test



4 End of steps.




10.3 Test the BNA (3)

The BNA may be jammed, or inoperable for mechanical reasons.

Step Action

1 Press 3, Test BNA, on the Test Devices - 2 menu. Response: • The Testing BNA screen displays. • The shutter door opens and closes, and the solenoids and other mechanical

parts are exercised.

2 The test results display. • If the BNA is operational:

• The state of health status is cleared. • The BNA Test Passed message displays.

• If the BNA failed: • The state of health status is not cleared. • A BNA Test Failed message displays. After you complete Test Devices,

go to the Diagnostics menu to correct the problem.


4 End of steps.

10.4 Return (6)

Use this option to return to the Test Devices menu.

Step Action

1 Press 6, Return, on the Test Devices - 2 menu. Response: The Test Devices screen displays.

2 End of steps.


SYSTEM CONFIGURATION MENU


11 System Configuration Menu

Use the System Configuration menu to set encryption keys, define the values of the currency cassettes, set ATM hardware characteristics, set TCP/IP communications parameters for both the ATM and Host, set SNMP configuration parameters, set Firewall parameters, and set the base volume. Once you are finished, you can print out the configuration on the receipt printer. You can also change the password used to access this menu.

Note that the Currency Cassette Value menu item can be turned off through the data dictionary in both release 3.00 and 3.00.50. The Set Base Volume entry can be turned off in release 3.00.50. In that case, you will not see these entries on the screen.

Access this menu from option 3, System Configuration, on the Supervisor Main menu.

This menu may be password protected. The Enter the System Configuration Password screen displays. If you do not enter the correct password after three attempts, the Supervisor Main menu displays.

Note: A reboot is required for several of the system configuration settings to take effect. Do all of your system configuration settings and changes first and then reboot so you will only have to reboot once. To reboot, go to Section 19, Diagnostics, on page 146 to do a System Shutdown. When the shutdown is complete, power off and then power on the ATM.

• Figure 16. System Configuration Menu

11.1 Encryption Keys (1)

Use this option to define the encryption key mode (Single DES or Triple DES), and set the master encryption key (A) and the communications encryption key (Comms) when required. You can also validate the encryption keys at the ATM, configure the Proxy and initialize the Encryptor after replacing it.

Refer to Section 12, Encryption Keys Menu – Secure, on page 84 and Section 13, Encryption Keys – Menu – Normal, on page 95.

System Configuration 1 Encryption Keys 2 Currency Cassette Values 3 ATM HW Configuration 4 Network Configuration 5 Set Base Volume 6 Change Password 7 More 8 Return




11.2 Currency Cassette Values (2)

This entry can be turned off through the data dictionary. In that case, you will not be able to access this function.

This option allows you to set the values of the bills and alternate media that will be inserted in each canister for currency cassette types 1-4, and to define which cassette types are in the ATM.

• Figure 17. Currency Cassette Configuration menu

11.2.1 Currency Cassette Configuration (1)

Step Action

1 Press 2, Currency Cassette Values, on the System Configuration menu. Response: The Currency Cassette Configuration menu displays.

CURRENCY CASSETTE CONFIGURATION 1 Currency Cassette Value 2 Add/Delete Cassettes 3 Currency Cassette Type 8 Return




Step Action

2 Press 1, Currency Cassette Value, on the Currency Cassette Configuration menu. Response: The Currency Cassette Values screen displays with the current settings for each unit type and bill value for types 1-4. One or more asterisks display next to the active field.

3 Change the appropriate unit types or values, pressing the ENTER key after you enter each value, and to skip fields. • For Unit Type:

• Enter 0 for cash • Enter 1 for stamps or alternate media

• For the Bill Value: enter the value in dollars and cents. For example, enter 500 for $5 bills. The field displays with a decimal point inserted as 5.00.

For a sheet of eighteen 41 cent stamps, enter 738. The field displays with a decimal point inserted as 7.38.

Response: When you reach the last field, the following messages display: • Press ENTER to Continue (Go to step 4) • Press 9 for More Types (not currently used) • Please Reboot for Changes to Take Effect.

Note: DO NOT reboot at this time unless you are finished with the System Configuration tasks. Do one reboot after you complete all of the System Configuration tasks in Supervisor mode.

4 Press the ENTER key. Response: The System Configuration menu displays.

CURRENCY CASSETTE VALUES TYPE1 UNITTYPE = 0* TYPE1 BILLVALUE = 20 TYPE2 UNITTYPE = 0 TYPE2 BILLVALUE = 10 TYPE3 UNITTYPE = 0 TYPE3 BILLVALUE = 10 TYPE4 UNITTYPE = 0 TYPE4 BILLVALUE = 100 0 – cash, 1 – stamps




Step Action

5 If you are finished with System Configuration functions and want your changes to take effect, perform a system reboot. (Go to Section 19, Diagnostics, on page 146 to do a System Shutdown.) When the shutdown is complete, power OFF and power ON the ATM.

6 End of steps.

11.2.2 Add/Delete Cassettes (2)

This function adds and deletes cassette TYPES, not physical cassettes.

Step Action


2 Press 2, Add/Delete Cassettes, on the Currency Cassette Configuration menu. Response: The Add/Delete Cassettes screen displays with the currently defined cassettes. An asterisk displays next to the active entry field (Cassette 1).

3 Press 1 if this cassette is present in the ATM, or 0 if this cassette is not in the ATM. Then press the ENTER key. Response: You are prompted for a response for the next Cassette

4 Repeat Step 3 for each remaining Cassette.

5 After you have set values for all cassettes, press ENTER to accept your entries and Continue. Response: The System Configuration menu displays.

ADD/DELETE CASSETTES Cassette 1 Present = Yes* Cassette 2 Present = Yes Cassette 3 Present = Yes Cassette 4 Present = Yes Enter 1 for Yes; 0 for No Or Cancel to Quit




Step Action

6 End of steps.

11.3 Currency Cassette Type

Step Action


2 Press 3, Currency Cassette Types, on the Currency Cassette Configuration menu. Response: The Currency Cassette Types screen displays with the currently defined cassette Types (sample below). An asterisk displays next to the active entry field (Type1).

3 Press 0 or 1 for each Cassette Type displayed. After you have set values for all cassette types, press ENTER to accept your entries and Continue. Response: The System Configuration menu displays.

4 End of steps.

CURRENCY CASSETTE TYPES Type1 CurrencyType = USD* Type2 CurrencyType = USD Type3 CurrencyType = USD Type4 CurrencyType = USD Enter 0 for USD; 1 for CAD Or Cancel to Quit




11.4 ATM HW Configuration (3)

Use this option to set ATM hardware characteristics and configuration information used by the application software. Note: This information maps to configuration information in the Data Dictionary file (dd.dat).

• Figure 18. ATM Configuration Menu

ATM Product Class (model number) – used to accommodate Voice Guidance

instructions

For NCR ATMs, enter 4 digits, for example 5886, 5875, 5885, and an optional alpha character for configurable ATMs using the values shown in the table below. For 66xx models with deposit, the devices are always in the same location on the ATMs. The following 66xx ATMs are dispense only and do not require a letter following the model numbers: 6622, 6625, 6626.

For Diebold ATMs, enter 3 or 4 digits, for example 760 or 1062, and one or two optional alpha characters, for example I or IX, depending upon the specific model.

NCR Class Configuration* Enter (X)

5886 Right side envelope depository. Left side cash dispenser. A 5886 Right side cash dispenser. Left side envelope depository. B 5886 Right side cash dispenser. Left side BNA/CPM or SCPM. C 5886 Cash dispenser on the left – cash only ATM D 5886 Cash dispenser on the right – cash only ATM E 5890 Right side Envelope depository. Middle cash dispenser. A 5890 Right side cash dispenser. Left side envelope depository. B 5890 Right side CPM/SCPM. Left side BNA. Middle cash

dispenser C

5890 Cash dispenser in the middle – cash only ATM D 6632 Envelope Deposit A 6632 Intelligent Deposit (CPM or SCPM/BNA) B 6634 Envelope Deposit A

ATM CONFIGURATION

1 Hardware Configuration 2 Terminal Configuration 3 Journal Configuration 4 Card Reader Configuration 5 Receipt Animation Configuration 8 Return




NCR Class Configuration* Enter (X)

6634 Intelligent Deposit (CPM or SCPM/BNA) B 6638 Envelope Deposit A 6638 Intelligent Deposit (CPM or SCPM/BNA) B 6676 Right side envelope depository. Left side cash dispenser.

No CPM4 A

6676 Right side envelope depository. Left side cash dispenser. CPM4 in top left hand side.

B

6676 Left side envelope depository. Right side cash dispenser. No CPM4.

C

6676 Left side Envelope depository. Right side cash dispenser. CPM4/SCPM in top left hand side.

D

6676 Right side GBNA. Left side cash dispenser. No CPM4. E 6676 Right side GBNA. Left side cash dispenser. CPM4/SCPM

in top left hand side. F

6676 Left side GBNA/BNA2. Right side cash dispenser. No CPM4.

G

6676 Left side GBNA/BNA2. Right side cash dispenser. CPM4/SCPM in top left hand side.

H

* Note: The left-right designation references a view facing the front of the ATM where customers perform transactions.

Voice guidance (yes or no)

Configuration of PIN Pad (used with Voice Guidance)

ATM machine number (7 alphanumeric characters)

ATM hardware devices present (statement printer, journal printer, depository, and coin dispenser)

Note: To enter alphanumeric data through the EOP keypad, a matrix displays on the screen (refer to Figure 19). Each character requires a 2-digit entry.

Digit 1 = Row number

Digit 2 = Column number For example:

To enter the letter “T” you would press 3 (row number) followed by 0 (column number).

To enter the digit “5”, you would press 1 (row number) followed by 5 (column number).




Rows Columns

1 2 3 4 5 6 7 8 9 0 1 1 2 3 4 5 6 7 8 9 0 2 A B C D E F G H I J 3 K L M N O P Q R S T 4 U V W X Y Z Space . (period) , (comma) - (dash)

• Figure 19. Alphanumeric Matrix for EOP Keyboard

11.4.1 Hardware Configuration (1)

Step Action

1 Press 3, ATM Hardware Configuration, on the System Configuration menu. Response: The ATM Configuration menu displays.

2 Press 1, Hardware Configuration. Response: The ATM Hardware Configuration screen displays with the currently assigned values. An alphanumeric matrix and entry instructions display at the bottom of the screen.

3 At the ATM Product Class field, enter the Product Class as follows: • NCR - four digits and optionally an alpha character for Voice Guidance as

explained earlier • Diebold – three or four digits and optionally one or two alpha characters Then press the ENTER key. Refer to the matrix in Figure 19. Alphanumeric Matrix for EOP Keyboard.

Response: The cursor moves to the Voice Guidance field.

Note: To skip a field, press the ENTER key without changing the value.

HARDWARE CONFIGURATION ATM Product Class = 5886A * * * * * * Voice Guidance =YES Voice Guidance PinPad =UEPP Enter ATM Product Class




Step Action

4 Accept or change the default answer for Voice Guidance and press the ENTER key. • Press 1 for yes and press the ENTER key. YES displays. • Press 0 for no and press the ENTER key. NO displays.

Response: The cursor moves to the Voice Guidance PinPad field. Entry instructions display at the bottom of the screen.

5 Accept or change the default answer for the configuration of the PinPad and press the ENTER key. Possible values include: • UEPP – ENTER key at top • NEPP – CLEAR key at top • IEPP – OK key at top • BAPE – CANCEL key at top (Canada)

Response: The message Press ENTER to Update or Cancel to Quit displays.

6 Press the Enter key. Response: The following messages display: • Update Successful Press ENTER to Continue (exits screen but keeps the

changes entered). • Please Reboot for Changes to Take Effect.

Note: DO NOT reboot at this time unless you are finished with the System Configuration tasks. Do one reboot after you complete all of the System Configuration tasks in Supervisor mode.


8 If you are finished with System Configuration functions and want your changes to take effect, perform a system reboot. (Go to Section 19, Diagnostics, System Shutdown on page 150). When the shutdown is complete, power OFF and power ON.

9 End of steps.




11.4.2 Terminal Configuration (2)

This entry allows you to enter the ATM’s machine number.

Step Action

1 Press 3, ATM Configuration, on the System Configuration menu. Response: The ATM Configuration menu displays.

2 Press 2, Terminal Configuration. Response: The Terminal Configuration screen displays with the currently assigned Machine Number. An alphanumeric matrix and entry instructions display at the bottom of the screen.

3 Enter the appropriate two digits for both alpha and numeric characters. Refer to the matrix in Figure 19. Alphanumeric Matrix for EOP Keyboard. Note: You can enter up to 7 characters.

After you enter the last character, press the ENTER key.


5 End of steps.

TERMINAL CONFIGURATION Machine Number = 8759345 * * * * * * * Enter Machine Number




11.4.3 Journal Configuration (3)

This entry control whether or not the ATM contains a paper journal printer.

Step Action


2 Press 3, Journal Configuration. Response: The Journal Configuration screen displays.

3 Press 1 for True if the ATM has a paper journal printer or 0 for False if the ATM does not have a paper journal printer. Then press the ENTER key. Response: The ATM Configuration menu displays.

4 End of steps.

11.4.4 Card Reader Configuration (4)

This entry controls the graphic and voice guidance files used with the card reader.

Step Action


JOURNAL CONFIGURATION Paper Journal =False Enter 1 for True; 0 for False




Step Action

2 Press 4, Card Reader Configuration. Response: The Card Reader Configuration screen displays prompting you to define the orientation of the card reader on the ATM. An alphanumeric matrix and entry instructions display at the bottom of the screen.

3 Enter H (28 from matrix) for horizontal or V (42 from matrix) for vertical. Then press the ENTER key. Response: The ATM Configuration menu displays.

4 End of steps.

11.4.5 Receipt Animation Configuration (5)

This entry controls the animation used to prompt the cardholder to take his receipt. It should only be set to Yes if the ATM is an Easy Point 57.

Step Action


2 Press 5, Receipt Animation Configuration. Response: The Receipt Animation Configuration screen displays.

CARD READER CONFIGURATION Card Reader Orientation = H Enter H - Horizontal; V - Vertical

RECEIPT ANIMATION CONFIGURATION Alt Receipt Animation =Yes Press 1 for Yes (EP57); 0 for No




Step Action

3 Press 1 for True if the ATM is an Easy Point 57. Otherwise press 0 – No. Then press the ENTER key. Response: The ATM Configuration menu displays.

4 End of steps.

11.5 Network Configuration (4)

Use this option to define the TCP/IP communications parameters for both the ATM (Local) and Host, SNMP configuration parameters and the Firewall parameters. This option also allows you to print out the configuration on the receipt printer.

Refer to Section 14, Network Configuration Menu, on page 107.

11.6 Set Base Volume (5)

Use this option to set the master audio volume, or volume increments by language, for the ATM. This setting combines with the volume setting for each device to determine the loudness of the speaker.

Note: This option can be disabled through a data dictionary setting in release 3.00.50. If you do not see this entry, but should, contact your network.

The default volume is 40,000 on a scale from 0 to 65,535. The default value for volume increments or decrements is 100. Depending on your system configuration, these values may have been changed.

11.6.1 Set Master Volume (1)

Step Action

1 Press 5, Set Base Volume, on the System Configuration menu. Response: The Set Base Volume screen displays.

Set Base Volume 1 Set Master Volume 2 Set Volume Increments 8 Return




Step Action

2 Press 1, Set Master Volume, on the Set Base Volume menu.

Response: The Set Master Volume (Set Base Volume) screen displays.

3 Review the entry in the Current Volume field to determine if you want to increase or decrease the volume of the ATM tone. • Press 1 to decrease the volume. • Press 3 to increase the volume.

Response: • The ATM beeps each time you press 1 or 3. • The volume of the beep becomes softer or louder. • The number in the Current Value field increments or decrements.

4 Repeat step 3 until you have reached the desired volume. Then press the ENTER key.

Response: The System Configuration menu displays.

5 End of steps.

Set Base Volume Current Volume : 12500 Press 1 to Decrease Volume Press 3 to Increase Volume Press ENTER to Continue




11.6.2 Set Volume Increments (2)

Step Action

1 Press 5, Set Base Volume, on the System Configuration menu.

Response: The Set Base Volume menu displays.

2 Press 2, Set Volume Increments, on the Set Base Volume menu.

Response: The Set Volume Increments menu displays.

3 Press the number for the language (ENG or SPA) for which you want to set the volume increments.

Response: The Set Volume Increments screen displays for that language (ENG in sample screen).

4 Enter the high level volume (0-65535) and then press the ENTER key. Repeat for the medium and low volume settings.

Response: The message Press ENTER to Update Or CANCEL to Quit displays.

Set Base Volume 1 Set Master Volume 2 Set Volume Increments 8 Return

Set Volume Increments 1 ENG 2 SPA 8 Return

Set Volume Increments - ENG High Volume Level = 0 ***** Medium Volume Level = 0 Low Volume Level = 0 Enter High Volume Level Range : 0-65535




Step Action

5 Press the ENTER key to update your volume increment values.

Response: The message Update Successful. Press ENTER to Continue displays.

6 Press ENTER. Repeat these steps for any other language for which you need to set the volume increments. Then press the ENTER key when finished.

Response: The System Configuration menu displays.

7 End of steps.


Use this option to assign or change the password for the System Configuration menu.

Note: To remove the password for this menu, use the Change Password function to enter 0000 as the new password. When the password is successfully changed to 0000, you will not be prompted for a password to access the System Configuration menu.

Step Action

1 Press 6, Change Password, on the System Configuration menu. Response: The Enter System Configuration Password screen displays.

2 At the Enter New Password **** and Press ENTER prompt, enter a new 4-digit password and press the ENTER key. Response: The Re-Enter New Password **** prompt displays.


Change System Config Password Enter New Password And Press ENTER




Step Action

3 Re-enter the new 4-digit password and press ENTER. Response: The Password Changed Successfully screen appears. Note: If the two new password entries do not match, the Passwords Do Not Match message displays on the Enter System Configuration Password screen. Return to Step 2.

4 When Password Changed Successfully displays, press the ENTER key. Response: The System Configuration menu displays.

5 End of steps.

11.8 More (7)

Use this option to access the System Configuration – More menu.

Refer to Section 18, System Configuration – More, on page 137.

Step Action

1 Press 7, More, on the System Configuration menu. Response: The System Configuration – More menu displays.

2 End of steps.

11.9 Return (8)


Step Action

1 Press 8, Return, on the System Configuration menu. Response: The Supervisor Main menu displays.

2 End of steps.


ENCRYPTION KEYS MENU – PCI COMPLIANT


12 Encryption Keys Menu – PCI Compliant

Use this menu to define the PCI Compliant (Secure) encryption key mode (Single DES or Triple DES), and enter the master encryption key (A). You can also validate the encryption keys at the ATM, configure MAC Flags, and Initialize the Encryptor after a pinpad change.

Encryption key loading is usually done when the ATM is first installed or if the ATM keypad that houses the encryptor is replaced after the ATM has been operational.

Access this menu from option 1, Encryption Keys, on the System Configuration menu.

• Figure 20. Encryption Keys Menu – Secure

Note: if your Encryption Keys menu does not match the one shown above, you are either running Single or Triple DES Non-PCI Compliant. Refer to Section 13 on page 95 for more information.

12.1 Set Encryption Key Mode (1)

Use this option to specify Single DES or Triple DES encryption. Your entry will determine the number of digits you enter for option 2, Enter A Key.

Single DES: 16 digits for A Key and Comms Key

Triple DES: 32 digits for A Key and Comms Key Note 1: When you change the encryption key mode, the existing keys are cleared. You must enter encryption information for the A Key before the ATM can become operational.

Note 2: The BAPE encryptor does not support Triple DES or Secure Key Entry (DAPI7) mode.

Encryption Keys 1 Set Encryption Key Mode 2 Enter A Key 3 Key Verification Values 4 Proxy Configuration 5 Initialize Encryptor 7 Return




Step Action

1 Press 1, Set Encryption Key Mode, on the Encryption Keys menu. Response: The Set Encryption Key Mode screen displays.

2 Determine if you want to change the current encryption key mode that is displayed. • If you want to change the current encryption key mode, or if no entry displays

after Current Key Mode, go to step 3. • If you do not want to change the current encryption key mode, press the

CANCEL key. The System Configuration menu displays.

3 Select the encryption key mode and press the ENTER key. • 1 = Single DES (16 digits for A Key and Comms Key) • 2 = Triple DES (32 digits for A Key and Comms Key)

Response: The following messages display. The Encryption Key Mode will be changed to [SINGLE DES or TRIPLE DES] After Reboot. You Must Re-enter Keys Using ‘Enter A Key’ After Reboot Press ENTER to Continue

Note 1: If you have changed the key encryption mode, you MUST enter encryption information for the A key.

Note 2: If the ATM has a BAPE encryptor and you select option 2, Triple DES, the following message displays:

BAPE Encryptor Present Triple DES Not Supported Press ENTER to Continue


Note: the system will reboot whether you press ENTER or not. Response: The system reboots automatically and comes back up at the

Encryption Keys menu.

Set Encryption Key Mode Current Key Mode : Triple

1. Single DES 2. Triple DES

Please Select Encryption Mode




Step Action

5 At the Encryption Keys menu, press 2, Enter A Key. Go to the following section, Enter A Key (2), to enter the A key in the mode that you have selected.

12.2 Enter A Key (2)

After you have selected the encryption key mode, use this option to define the A key. You MUST transfer the display to the front monitor to enter this encryption key.

Use the following guidelines to determine how to enter this key.

Is the current key mode Single DES or Triple DES?

How many digits are in the Master key (16 or 32)?

What are the security policies for determining how this key is entered?

Part 1

Part 2

The keypad has the following values for entering the A Key. A matrix similar to the one below displays on the screen. Note that FDKs cannot be used and are not included in the matrix.

1 2 3 A

4 5 6 B

7 8 9 C

D 0 E F Note 1: The existing method of entering keys with one user entering the odd digits of the key and a second user entering the even digits is supported in Triple DES mode by using the XOR functionality. However, instead of one user entering odd digits with a second user entering even digits, one user enters the digits for Part 1 and the second user enters the digits for Part 2.

Note 2: If you are entering your encryption keys on a touch screen only ATM, you do not have Clear, Cancel and Backspace capabilities. If you make an error while entering a key, you will need to complete the incorrect data entry, and then re-enter the correct key data.




Step Action

1 Press 2, Enter A Key, on the Encryption Keys menu. Response: The Load Secure Key Task - Entering First Key Half screen displays.

The grid shown in the center of the screen equates to the values that will be entered using the EPP keyboard.

2 Using the grid shown in the display, enter the first part of your encryption key through the keypad. The number of characters you have entered counts up in the Digits Entered counter. Response: After you enter the 32nd (or 16th for single DES) character, the Load Key screen displays with the KVV listed on the screen.

Load Secure Key Task Entering First Key Half Keyboard layout is as below

1 2 3 A

4 5 6 B

7 8 9 C

D 0 E F

Digits Entered: 0

Load Secure Key Task First Key Half: 9DB47D 1 Load Key 2 Re-enter Key Press Cancel to Exit




Step Action

3 Press 1 to load the key. Response: The key load confirmation screen displays. A KVV receipt also prints.

4 Compare the Key Verification number printed at the ATM with the value provided by the Host. Then, press the Enter key. Response: The Encryption Keys menu displays again.

5 Press 2, Enter A key, again to load part 2 of the key if you have a second part. If you do not have a 2nd part, go to step 9. Response: The Load Secure Key Task - Entering Second Key Half screen

displays.

Load Secure Key Task Import Successful First half entered KVV 9DB47D Press Enter to Continue

Load Secure Key Task Entering Second Key Half Keyboard layout is as below

1 2 3 A

4 5 6 B

7 8 9 C

D 0 E F

Digits Entered: 0




Step Action

6 Using the grid shown in the display, enter the second part of your encryption key through the keypad. The number of characters you have entered counts up in the Digits Entered counter. Response: After you enter the 32nd character (or 16th for single DES), the Load

Key screen displays with the KVV displayed on the screen.

7 Press 1 to load the key. Response: The key load confirmation screen displays. A KVV receipt also

prints.

8 Compare the Key Verification numbers printed at the ATM with the values provided by the Host. Then, press the Enter key. Response: The Encryption Keys menu displays.

9 End of steps.

Load Secure Key Task Second Key half: D37C7F 1 Load Key 2 Re-enter Key Press Cancel to Exit

Load Secure Key Task Import Successful Second half entered KVV D37C7F Press Enter to Continue




12.3 Key Verification Values (3)

Note: This option is not supported on Diebold IX ATMs. If you select this option from a Diebold IX ATM, the message “This ATM does not support Key Verification Press ENTER to continue” will display.

Use this option to validate the master encryption key (A key) at the ATM. If the calculation for the key verification values is successful, the ATM displays the Key Verification Values on the screen and prints them on the receipt printer.

Compare the Key Verification numbers printed at the ATM with the values provided by the Host. If the Key Verification numbers for the ATM are not calculated successfully, various error messages display. You may have to re-enter the A Key.

Step Action

1 Press 3, Key Verification Values, on the Encryption Keys menu. Response: The Key Verification values screen displays the verification numbers for the A Key. The verification numbers are also printed on the receipt printer. Note 1: If the Key Verification values are not calculated successfully, one of the following messages displays. • Encryption Failed, Cannot Compute Verification Number.

• The verification numbers do not display. • The receipt does not print.

• No A Key. • The receipt prints No A Key instead of the line with the verification

number for the A key. Note 2: If the receipt does not print, the Cannot Print Receipt message displays.

2 Press the ENTER key. Response: The Encryption Keys menu displays.

3 At the Encryption Keys menu, do one of the following: • If the verification value has displayed and printed, press 7, Return. Response: The System Configuration menu displays. • If the A Key verification value did not display and print, re-enter Key A.

Key Verification Values A Key Verification # D5D47C Press ENTER to Continue




Step Action

• If the Key Verification Value displays and prints, but is not the expected value, re-enter the key to rule out an entry error.

4 End of steps.

12.4 Proxy Configuration (4)

Use this option to configure MACing Flags and the Security Terminal Number.

• Figure 21. Proxy Configuration menu

12.4.1 Enter MAC Flags

Use this option to configure or change your MAC Flags settings.

Step Action

1 Press 4, Proxy Configuration, on the Encryption Keys menu. Response: The Proxy Configuration menu displays.

PROXY CONFIGURATION 1. Enter MAC Flags 2. SecurityTerminalNumber 8. Return




Step Action

2 Press 1, Enter MAC Flags, on the Proxy Configuration menu. The Enter MAC Flags screen display.

3 Press 1 to Enable MACFlag1, or 0 to Disable it. Press ENTER to continue. Response: The screen display will reflect your selection and the prompt will move to MACFlag2.




7 Press 1 to Enable MACFlag10, or 0 to Disable it. Press ENTER to continue. Response: You are prompted to press ENTER to update your settings, or Cancel to retain your old settings.

8 Press the ENTER key to update the configuration with the values you entered. Response: The message Update Successful Press ENTER to Quit and then Please reboot for changes to take effect displays.

ENTER MAC FLAGS MACFlag1 = 0 * MACFlag2 = 1 MACFlag8 = 0 MACFlag9 = 0 MACFlag10 = 1 Enter 1-Enable; 0-Disable




Step Action

9 End of Steps.

12.4.2 Set Security Terminal Number

Use this option to enter the ATM’s Security Terminal Number.

Step Action


2 Press 2, SecurityTerminalNumber, on the Proxy Configuration menu.

3 Enter your six-digit Security Terminal Number. Response: You are prompted to press ENTER to update your settings, or Cancel to retain your old settings.

4 Press the ENTER key to update the configuration with the values you entered. Response: The message Update Successful Press ENTER to Quit displays.

5 End of Steps.

SECURITYTERMINALNUMBER SecurityTemrinalNumber = * * * * * * Enter Security Terminal Number




12.5 Initialize Encryptor (5)

Note: you must perform Parts Validation before you can initialize the USB Encrypting PIN Pad used on the SelfServ ATMs.

Use this option to initialize the encryptor after the pinpad has been replaced. This function deletes all existing keys and key spaces from the encryptor and then builds all the key spaces and key definitions with the attributes and security settings necessary for PCI compliant ATM encryption functionality.

Note: you must reenter the encryption keys after you perform this function.

Step Action

1 Press 5, Initialize Encryptor, on the Encryption Keys menu. Response: The message Initialize Encryptor Press Enter to Continue Cancel to Exit displays.

2 Press the Enter key. Response: The System Configuration menu displays.

3 End of steps.

12.6 Return (7)

Use this option to return to the System Configuration menu.

Step Action

1 Press 7, Return, on the Encryption Keys menu. Response: The System Configuration menu displays.

2 End of steps.


ENCRYPTION KEYS MENU – NON-PCI COMPLIANT


13 Encryption Keys Menu – Non-PCI Compliant

The Non-PCI Compliant encryption mode is not VISA compliant and is, therefore, not recommended by NCR.

Use this menu to define the Non-PCI Compliant (Normal) encryption key mode (Single DES, Triple DES), the master encryption key (A) and the communications key (Comms). You can also validate the encryption keys at the ATM, configure the Proxy, and Initialize the Encryptor after a keyboard change through this menu.

Encryption key loading is usually done when the ATM is first installed or if the ATM keypad that houses the encryptor is replaced after the ATM has been operational.

Access this menu from option 1, Encryption Keys, on the System Configuration menu.

• Figure 22. Encryption Keys Menu – Normal

13.1 Set Encryption Key Mode (1)

Use this option to specify Single DES or Triple DES encryption. Your entry will determine the number of digits you enter for option 2, Enter A Key and option 3, Enter Comms Key.

Single DES: 16 digits for A Key and Comms Key

Triple DES: 32 digits for A Key and Comms Key

Note 1: When you change the encryption key mode, the existing keys are cleared. You must enter encryption information for the A Key and, if required, the Comms Key before the ATM can become operational.

Note 2: The BAPE encryptor does not support Triple DES.

Encryption Keys 1 Set Encryption Key Mode 2 Enter A Key 3 Enter Comms Key 4 Key Verification Values 5 Proxy Configuration 6 Initialize Encryptor 8 Return


ENCRYPTION KEYS MENU - NON-PCI COMPLIANT


Step Action

1 Press 1, Set Encryption Key Mode, on the Encryption Keys menu. Response: The Set Encryption Key Mode screen displays.

2 Determine if you want to change the current encryption key mode that is displayed. • If you want to change the current encryption key mode, or if no entry displays

after Current Key Mode, go to step 3. • If you do not want to change the current encryption key mode, press the

CANCEL key. The System Configuration menu displays.

3 Select the encryption key mode and press the ENTER key. • 1 = Single DES (16 digits for A Key and Comms Key) • 2 = Triple DES (32 digits for A Key and Comms Key)

Response: The following messages display. The Encryption Key Mode will be changed to [SINGLE DES or TRIPLE DES] After Reboot. You Must Re-enter Keys Using ‘Enter A Key’ After Reboot Press ENTER to Continue

Note 1: If you have changed the key encryption mode, you MUST enter encryption information for the A key.

Note 2: If the ATM has a BAPE encryptor and you select option 2, Triple DES, the following message displays:

BAPE Encryptor Present Triple DES Not Supported Press ENTER to Continue

Set Encryption Key Mode Current Key Mode : Single

1. Single DES 2. Triple DES





Step Action

4 Press the ENTER key. Note: the system will reboot whether you press ENTER or not. Response: The system reboots automatically and comes back up at the

Encryption Keys menu.

5 At the Encryption Keys menu, press 2, Enter A Key. Go to the following section, Enter A Key (2), to enter the A key in the mode that you have selected.

13.2 Enter A Key (2)

After you have selected the encryption key mode, use this option to define the A key. Note that this procedure is different from the one used to enter the A key in Secure Entry mode as described in Section 12.

Use the following guidelines to determine how to enter this key.

Is the current key mode Single DES or Triple DES? Do you want to change it?

How many digits are in the Master key (16 or 32)?


Part 1

Part 2

The entry operations for the A Key use the following keys on the keypad for navigation:

ENT (ENTER) = select current character

4 = scroll cursor (^) to left

6 = scroll the cursor (^) to the right

0 = re-enter the key (all 16 or 32 digits)

9 = quit (The Enter Key A function is terminated and your entries are not processed.) Note: The existing method of entering keys with one user entering the odd digits of the key and a second user entering the even digits is supported in Triple DES mode by using the XOR functionality. However, instead of one user entering odd digits with a second user entering even digits, one user enters the digits for Part 1 and the second user enters the digits for Part 2.




Step Action

1 Press 2, Enter A Key, on the Encryption Keys menu. Response: The Set A Key – Part 1 screen displays.

Note: To make entries on this screen, you need to understand the relationship between the Current Digit line and the Current Char line. • The Current Digit line tracks which of the 16 or 32 digit positions of the

encryption key you are currently selecting. (01 displays first for the leftmost digit, 16 or 32 displays last for the rightmost digit.)

• It sequentially displays from 01 through 16 for Single DES • It sequentially displays from 01 through 32 for Triple DES

• The Current Char line provides the values (hexadecimal 0-F) that you can select for each of the digit positions.

2 When the Current Digit line displays 01, position the cursor (^) on the Current

Char line under the hexadecimal value for the first digit in Key A. • Press 4 to scroll left • Press 6 to scroll right Response: The cursor points to the correct value.

3 When the cursor is under the correct value, press the ENTER key to accept that value for the current digit. Response: The Current Digit display increments by 1 (for example, from 01 to 02).

Set A Key - Part 1 Current Digit = 01 Current Char = 0123456789ABCDEF ^ Instructions Press ENT to Select Current Char Press 4 to Scroll Cursor Left Press 6 to Scroll Cursor Right Press 0 to Re-enter Key Press 9 to Quit




Step Action

4 Select the hexadecimal value for each remaining digit position for Part 1, pressing the ENTER key to accept each selection. Response: When the last value for Part 1 has been accepted, the Set A Key – Part 2 screen displays.

Note: If you press 0 (re-enter key) any time during the entry process for Key A, the entire key for Part 1 or Part 2 is cleared and you must re-enter all the digits for the entire key.

5 Select the values for Part 2 of the encryption key, following steps 2-4.

6 After you select the last value for Part 2 (digit 16 or 32), press the ENTER key. Response: The Encryption Key Set screen displays.


8 At the Encryption Keys menu, press 3, Enter Comms Key. Go to the following section, Enter Comms Key (3), to enter the Comms key in the mode that you selected.

13.3 Enter Comms Key (3)

After you have defined the A Key, use this option to define the communications (Comms) key.

Use the following guidelines to determine how to define this key.

Is the current key mode Single DES or Triple DES? Do you want to change it?

How many digits are in the Communication key (16 or 32)?


Part 1

Part 2

The entry operations for the Comms Key use the following keys on the keypad for navigation:

ENT (ENTER) = select current character

4 = scroll cursor (^) to left

6 = scroll the cursor (^) to the right

0 = re-enter the key (all 16 or 32 digits)




9 = quit (The Enter Comms function is terminated and your entries are not processed.)

Note: The existing method of entering keys with one user entering the odd digits of the key and a second user entering the even digits is supported in Triple DES mode by using the XOR functionality. However, instead of one user entering odd digits with a second user entering even digits, one user enters the digits for Part 1 and the second user enters the digits for Part 2.

Step Action

1 Press 3, Enter Comms Key, on the Encryption Keys menu. Response: The Set Comms Key – Part 1 screen displays.

Note: To make entries on this screen, you need to understand the relationship between the Current Digit line and the Current Char line. • The Current Digit line tracks which of the 16 or 32 digit positions of the

encryption key you are currently selecting. (01 displays first for the leftmost digit, 16 or 32 displays last for the rightmost digit.)

• It sequentially displays from 01 through 16 for Single DES • It sequentially displays from 01 through 32 for Triple DES

• The Current Char line provides the values (hexadecimal 0-F) that you can select for each of the digit positions.

2 When the Current Digit line displays 01, position the cursor on the Current Char

line under the hexadecimal value for the first digit in the Comms Key. • Press 4 to scroll left • Press 6 to scroll right Response: The cursor points to the correct value.

3 When the cursor is under the correct value, press the ENTER key to accept that value for the current digit. Response: The Current Digit display increments by 1 (for example, from 01 to 02).

Set Comms Key - Part 1 Current Digit = 01 Current Char = 0123456789ABCDEF ^ Instructions Press ENT to Select Current Char Press 4 to Scroll Cursor Left Press 6 to Scroll Cursor Right Press 0 to Re-enter Key Press 9 to Quit




Step Action

4 Select the hexadecimal value for each remaining digit position for Part 1, pressing the ENTER key to accept each selection. Response: When the last value for Part 1 has been accepted, the Set Comms Key – Part 2 screen displays.

Note: If you press 0 (re-enter key) any time during the entry process for the Comms Key, the entire key is cleared and you must re-enter all the digits for the entire key.

5 Select the values for Part 2 of the encryption key, following steps 2-4.

6 After you select the last value for Part 2 (digit 16 or 32), press the ENTER key. Response: The Encryption Key Set screen displays.


8 At the Encryption Keys menu, press 4, Key Verification Values. Go to the following section, Key Verification Values (4), to validate your entries for Key A and Comms Key.

13.4 Key Verification Values (4)

Note: This option is not supported on Diebold IX ATMs. If you select this option form a Diebold IX ATM, the message “This ATM does not support Key Verification Press ENTER to continue” will display.

Use this option to validate the master encryption key (A key) and the communications encryption (Comms) key at the ATM. If the calculation for the key verification values is successful, the ATM displays the Key Verification Values on the screen and prints them on the receipt printer.

Note: The Host may overwrite the Comms key entry after the ATM communicates with the Host. Then a new 4-digit verification number may display for Comms key.

Compare the Key Verification numbers that are printed at the ATM with the values provided by the Host. If the Key Verification numbers for the ATM are not calculated successfully, various error messages display. You may have to re-enter the A Key and Comms Key.




Step Action

1 Press 4, Key Verification Values, on the Encryption Keys menu. Response: The Key Verification values screen displays the verification numbers for the A Key and the Comms key. The verification numbers are also printed on the receipt printer.

Note 1: If the Key Verification values are not calculated successfully, one of the following messages displays. • Encryption Failed, Cannot Compute Verification Number.

• The verification numbers do not display. • The receipt does not print.

• No A Key. • The receipt prints No A Key instead of the line with the verification

number for the A key. • No Comms Key

• The receipt prints No Comms Key instead of the line with the digit verification number for the Comms key.

Note 2: If the receipt does not print, the Cannot Print Receipt message displays.


3 At the Encryption Keys menu, do one of the following: • If verification values for both keys have displayed and printed, press 8,

Return. Response: The System Configuration menu displays. • If the A Key and Comms Key verification values did not display and print, re-

enter Key A or Comms Key or both encryption keys. • If the Key Verification Values display and print, but are not the expected

values, re-enter the keys to rule out an entry error.

4 End of steps.

Key Verification Values A Key Verification # D5D4 Comms Key Verification # ADC6 Press ENTER to Continue




13.5 Proxy Configuration (5)

Use this option to configure MACing Flags and the Security Terminal Number.

• Figure 23. Proxy Configuration menu

13.5.1 Enter MAC Flags (1)

Use this option to configure or change your MAC Flags settings.

Step Action


2 Press 1, Enter MAC Flags, on the Proxy Configuration menu. The Enter MAC Flags screen display.



PROXY CONFIGURATION 1. Enter MAC Flags 2. SecurityTerminalNumber 8. Return

ENTER MAC FLAGS MACFlag1 = 0 * MACFlag2 = 1 MACFlag8 = 0 MACFlag9 = 0 MACFlag10 = 1 Enter 1-Enable; 0-Disable




Step Action



7 Press 1 to Enable MACFlag10, or 0 to Disable it. Press ENTER to continue. Response: You are prompted to press ENTER to update your settings, or Cancel to retain your old settings.

8 Press the ENTER key to update the configuration with the values you entered. Response: The message Update Successful Press ENTER to Quit and then Please reboot for changes to take effect displays.

9 End of Steps.

13.5.2 Set Security Terminal Number (2)

Use this option to enter the ATM’s Security Terminal Number.

Step Action


2 Press 2, SecurityTerminalNumber, on the Proxy Configuration menu.

SECURITYTERMINALNUMBER SecurityTerminalNumber = * * * * * * Enter Security Terminal Number




Step Action

3 Enter your six-digit Security Terminal Number. Response: You are prompted to press ENTER to update your settings, or Cancel to retain your old settings.

4 Press the ENTER key to update the configuration with the values you entered. Response: The message Update Successful Press ENTER to Quit displays.

5 End of Steps.

13.6 Initialize Encryptor (4)

Note: you must perform Parts Validation before you can initialize the USB Encrypting PIN Pad used on the SelfServ ATMs.

Use this option to initialize the encryptor after the keyboard has been replaced. This function deletes all existing keys and key spaces from the encryptor and then builds all the key spaces and key definitions with the attributes and security settings necessary for ATM encryption functionality.

Note: you must reenter the encryption keys after you perform this function.

Step Action

1 Press 4, Initialize Encryptor, on the Encryption Keys menu. Response: The message Initialize Encryptor Press Enter to Continue Cancel to Exit displays.

2 Press the Enter key. Response: The System Configuration menu displays.

3 End of steps.




13.7 Return (8)


Step Action

1 Press 8, Return, on the Encryption Keys menu. Response: The System Configuration menu displays.

2 End of steps.


NETWORK CONFIGURATION MENU


14 Network Configuration Menu

Use this option to define the TCP/IP communications parameters for both the ATM (Local) and Host. The ATM can be defined as Server or Client depending upon the host requirements. This option also allows you to print out the configuration on the receipt printer.

TCP/IP configuration parameters are usually set when the ATM is first installed.

Access this menu from option 4, Network Configuration, on the System Configuration menu.

• Figure 24. Network Configuration Menu

14.1 TCP/IP Configuration

Use this option to set your ATM and host TCP/IP parameters.

Refer to section 15, TCP/IP Configuration on page 111.

14.2 SNMP Configuration

Use this option to set your SNMP parameters.

Refer to section 16, SNMP Configuration, on page 126.

14.3 Firewall Configuration

Use this option to set your Firewall parameters.

Refer to section 17, Firewall Configuration, on page 132.

Network Configuration 1 TCP IP Configuration 2 SNMP Configuration 3 Firewall Configuration 4 Print Configuration 5 Network Mode Change 8 Return




14.4 Print Configuration (4)

Use this option to print on the receipt printer the configuration parameters that are currently set on this ATM.

ATM hardware

ATM type

ATM number

Network

All configuration information

Figure 25 is a typical receipt for Print Configuration. The content of this receipt is configurable.

• Figure 25. Print Configuration Receipt

DATE TIME TERMINAL MM/DD/YY HH:MM [ATM Number] Institution Name Institution Location

PRINT CONFIGURATION

ATM TYPE : [ATM Type] IPADDRESS : [xxx.xxx.xxx.xxx] SUBNETMASK : [xxx.xxx.xxx.xxx] GATEWAY : [xxx.xxx.xxx.xxx] COMMS LINKID : CLIENT KEEP ALIVE : 1 RETRY TIMER : 60000 RECONN ON CLOSE : 1 KEY REF TIMER : 300000 SES RESET TIMER : 7200000 LOCAL PORT : 0 REMOTE PORT : 2000 REMOTE IP : 121.12.132.29 MSG FORMAT : LEN FORMAT : 1 LEN OFFSET : LEN SIZE : LEN ADJUST : 2

.

.

.




Step Action

1 Press 4, Print Configuration, on the Network Configuration menu. Response: • The parameters print on the receipt printer. • The message Printing Complete Press ENTER to Continue displays.

Note: If the receipt is not printed, the following message displays on the System Configuration menu. • Cannot Print Receipt

2 Press ENTER to continue. Response: The Network Configuration menu displays.

3 End of steps.

14.5 Network Mode Change (5)

Use this option to change from TCP/IP to SNA, or from SNA to TCP/IP. Note that this function is included for backward compatibility. SNA is not supported in APTRA Edge 3.00 and higher.

Step Action

1 Press 5, Network Mode Change, on the Network Configuration menu. Response: The Network Mode Change screen displays with the current mode (TCP/IP or SNA) listed.

2 Press 1 to change modes. Response: Network Mode changed to SNA (TCP/IP) displays.

3 End of steps.

Network Mode Change Current Mode: TCP/IP Press 1 to Change to SNA Press CANCEL to Quit.




14.6 Return (8)


Step Action

1 Press 8, Return, on the Network Configuration menu. Response: The System Configuration menu displays.

2 End of steps.


TCP/IP CONFIGURATION MENU


15 TCP/IP Configuration Menu

Use this menu to configure your ATM (Local) and Host TCP/IP configuration parameters. Note that all of these menu items can be turned off individually through the data dictionary. In that case, you will not see one or more of these entries on the screen.

TCP/IP configuration parameters are usually set when the ATM is installed. These menus allow you to change the values that were set at installation.

Note: Unlike OS/2 these parameters do not need to be entered either in HEX or in reverse order.

Access this menu from option 1, TCP/IP Configuration, on the Network Configuration menu.

• Figure 26. TCP/IP Configuration Menu

15.1 Local TCP/IP Configuration (1)

Use this option to set the ATM (Local) configuration parameters. These parameters include:

IP Address

Subnet Mask

Gateway

Computer Name

Step Action

1 Press 1, Local TCP/IP Configuration, on the TCP/IP Configuration menu. Response: The Local TCP/IP Configuration screen displays.

TCP/IP Configuration 1 Local TCP/IP Configuration 2 Host TCP/IP Configuration 3 Passport Agent Configuration 4 EJ Agent Configuration 8 Return




Step Action

2 Determine if you want to change the IP Address. • If you want to change the current IP Address, go to step 3. • If you do not want to change the IP Address, press ENTER. You will be

prompted to enter the Subnet Mask. Go to Step 4.

3 Enter the new IP Address. Press the ENTER key to continue. Response: You are prompted to change the Subnet Mask.

4 Determine if you want to change the Subnet Mask. • If you want to change the current Subnet Mask, go to step 5. • If you do not want to change the Subnet Mask, press ENTER. You will be

prompted to enter the Gateway. Go to Step 6.

5 Enter the new Subnet Mask. Press the ENTER key to continue. Response: You are prompted to change the Gateway.

6 Determine if you want to change the Gateway. • If you want to change the current Gateway, go to step 7. • If you do not want to change the Gateway, press ENTER. You will be

prompted to enter the Computer Name. Go to Step 8.

7 Enter the new Gateway. Press the ENTER key to continue. Response: You are prompted to change the Computer Name.

8 Determine if you want to change the Computer Name. • If you want to change the current Computer Name, go to step 9. • If you do not want to change the Computer Name, press ENTER. Go to Step

10.

9 Enter the new Computer Name as 16 alphanumeric characters address using the Alphanumeric matrix shown in Figure 19. Press ENTER to Continue. Response: You are prompted to press ENTER to update you setting, or Cancel to retain your old settings.

10 Press the ENTER key to update the configuration with the values you have entered. Response: The message Update Successful Press ENTER to Quit displays.

11 Press the ENTER key. Response: The Network Configuration menu displays.




Step Action

12 End of Steps

15.2 Host TCP/IP Configuration (2)

This option allows you to configure the ATM as a client or server.

• Figure 27. Host TCP/IP Configuration Menu

15.2.1 ATM as Server (1)

Use this option to set the ATM TCP/IP parameters for Server configuration. These parameters include:

CommsLinkID (set to Server and cannot be changed)

Keep Alive Option

Local Port number

Retry Timer

Enable SSL

Key Refresh Timer

Session Reset Timer

Remote Host IP 1-4 addresses (or DNS Names if configured)

Host TCP/IP Configuration 1 ATM as Server 2 ATM as Client 3 Advanced 8 Return




Step Action

1 Press 1, ATM as Server, on the Host TCP/IP Configuration menu. Response: The ATM as Server screen displays.

Note: The Comms Link ID is set to Server and cannot be changed.

2 Determine if you want to change the Keep Alive Option. • If you want to change the current Keep Alive Option, go to step 3. • If you do not want to change the Keep Alive option, press ENTER. You will

be prompted to enter the Local Port setting. Go to Step 4.

3 Enter 1 to set the Keep Alive Option to Yes, or 0 to set the Keep Alive Option to No. Press ENTER to Continue. Response: You are prompted to change the Local Port setting.

4 Determine if you want to change the Local Port setting. • If you want to change the current Local Port setting, go to step 5. • If you do not want to change the Local Port setting, press ENTER. You will

be prompted to change the Retry Timer. Go to Step 6.

5 Enter the new Local Port number. Press the ENTER key. Response: You are prompted to change the Retry Timer.

6 Determine if you want to change the Retry Timer. • If you want to change the current Retry Timer, go to step 7. • If you do not want to change the Retry Timer, press ENTER. You will be

prompted to Enable/Disable the SSL (Secure Socket Layer). Go to Step 8.

7 Enter the new Retry Timer value. Press the ENTER key. Response: You are prompted to change the SSL setting.

8 Determine if you want to change the SSL setting. • If you want to change the current SSL setting (enable/disable), go to step 9. • If you do not want to change the SSL setting, press ENTER.

• If SSL is enabled, you will be prompted for the Key Refresh Timer value. Go to Step 10.

• If SSL is not enabled, you will be prompted for the Remote Host IP 1 address. Go to Step 14.




Step Action

9 Press 0 to disable SSL, or 1 to enable SSL. Response: You are prompted as follows:

• If SSL is enabled, you will be prompted for the Key Refresh Time value. Go to Step 10.

• If SSL is not enabled, you will be prompted to for the Remote Host IP 1 address. Go to Step 14.

10 Determine if you want to change the Key Refresh Timer (KeyRefTimer) value.

• If you want to change the current KeyRefTimer value, go to step 11. • If you do not want to change the KeyRefTimer value, press ENTER. You will

be prompted to enter the Session Reset Timer. Go to Step 12.

11 Enter the new KeyRefTimer in milliseconds. Press the ENTER key to continue. Response: You are prompted to change the SesResetTimer value.

12 Determine if you want to change the Session Reset Timer (SesResetTimer) value. • If you want to change the current SesResetTimer value, go to step 13. • If you do not want to change the SesResetTimer value, press ENTER. You

will be prompted to enter the Remote Host IP 1 address. Go to Step 14.

13 Enter the new SesResetTimer in milliseconds. Press the ENTER key to continue. Response: You are prompted to change the Remote Host IP 1 address or DNS Name 1. Note: If your system is configured for DNS Names, the Alphanumeric matrix shown in Figure 19 displays at the bottom of the screen.

14 Enter the Remote Host IP 1 address or DNS Name 1. Press the ENTER key. Response: You are prompted to enter the Remote Host IP 2 address or DNS Name 2.

15 Enter the Remote Host IP 2 address or DNS Name 2. Press the ENTER key. If you do not have a second address or name, press ENTER to skip this entry. Response: You are prompted to enter the Remote Host IP 3 address or DNS Name 3.

16 Enter the Remote Host IP 3 address or DNS Name. Press the ENTER key. If you do not have a third address or name, press ENTER to skip this entry. Response: You are prompted to enter the Remote Host IP 4 address or DNS Name 4.




Step Action

17 Enter the Remote Host IP 4 address or DNS Name 4. Press the ENTER key. If you do not have a fourth address or name, press ENTER to skip this entry. Response: You are prompted to save your settings, or enter more settings.

18 Press the ENTER key to update the configuration with the values you have entered. Response: The message Update Successful Press ENTER to Continue displays.


20 End of Steps.

15.2.2 ATM as Client (2)

Use this option to set the ATM TCP/IP parameters for Client configuration. These parameters include:

CommsLinkID (set to Client and cannot be changed)

Keep Alive Option

Retry Timer

Reconnect On Close Option

Local Port

Remote Port

Remote Host IP Address (or DNS Name if configured)

Enable SSL

Key Refresh Timer

Session Timer

Step Action

1 Press 1, ATM as Client, on the Host TCP/IP Configuration menu. Response: The ATM as Client screen displays.

Note: The Comms Link ID is set to Client and cannot be changed.




Step Action

2 Determine if you want to change the Keep Alive Option. • If you want to change the current Keep Alive Option, go to step 3. • If you do not want to change the KeepAlive Option, press ENTER. You will

be prompted to enter the Retry Timer. Go to Step 4.

3 Enter 1 to set the Keep Alive option to Yes, or 0 to set the Keep Alive option to No. Response: You are prompted to change the Retry Timer.

4 Determine if you want to change the Retry Timer value. • If you want to change the current Retry Timer value, go to step 5. • If you do not want to change the Retry Timer value, press ENTER. You will

be prompted to enter the ReconnectOnClose option. Go to Step 6.

5 Enter the new Retry Timer in milliseconds. Press the ENTER key to continue. Response: You are prompted to change the ReconnectOnClose option.

6 Determine if you want to change the ReconnectOnClose option. • If you want to change the current ReconnectOnClose option, go to Step 7. • If you do not want to change the ReconnectOnClose, press ENTER. You will

be prompted to enter the Local Port. Go to Step 8.

7 Enter 1 to set the ReconnectOnClose option to Yes, or 0 to set the ReconnectOnClose option to No. Response: You are prompted to change the Local Port value.

8 Determine if you want to change the Local Port. • If you want to change the Local Port, go to step 9. • If you do not want to change the Local Port, press ENTER. You will be

prompted to enter the Remote Port. Go to Step 10.

9 Enter the new Local Port as 4 digits. Press the ENTER key to continue. Response: You are prompted to change the Remote Port.

10 Determine if you want to change the Remote Port. • If you want to change the Remote Port, go to step 11. • If you do not want to change the Remote Port, press ENTER. You will be

prompted to enter the Remote Host IP Address. Go to Step 12.




Step Action

11 Enter the new Remote Port as 4 digits. Press the ENTER key. Response: You are prompted to change the Remote Host IP Address (or r Name if you system is configured to use names).

12 Determine if you want to change the Remote Host IP Address or DNS Name. • If you want to change the current Remote Host IP address or DNS Name, go

to step 13. • If you do not want to change the Remote Host IP address or DNS Name, press

ENTER. Go to Step 14.

13 Enter the Remote Host IP address or DNS Name using the Alphanumeric matrix shown in Figure 19. Press ENTER to Continue. Response: You are prompted to change the SSL (Secure Socket Layer) setting.

14 Determine if you want to change the SSL setting. • If you want to change the current SSL setting (enable/disable), go to step 15. • If you do not want to change the SSL setting, press ENTER.

• If SSL is enabled, you will be prompted for the Key Refresh Time value. Go to Step 16.

• If SSL is not enabled, you will be prompted to for the Remote Host IP 1 address. Go to Step 14.

15 Press 0 to disable, or 1 to enable SSL.

Response: You are prompted as follows: • If SSL is enabled, you will be prompted for the Key Refresh Time value.

Go to Step 10. • If SSL is not enabled, you will be prompted to save your settings. Go to

Step 20.

16 Determine if you want to change the Key Refresh Timer (KeyRefTimer) value. • If you want to change the current KeyRefTimer value, go to step 17. • If you do not want to change the KeyRefTimer value, press ENTER. You will

be prompted to enter the Session Reset Timer. Go to Step 18.

17 Enter the new KeyRefTimer in milliseconds. Press the ENTER key to continue.

Response: You are prompted to change the SesResetTimer value.




Step Action

18 Determine if you want to change the Session Reset Timer (SesResetTimer) value. • If you want to change the current SesResetTimer value, go to step 19. • If you do not want to change the SesResetTimer value, press ENTER. You

will be prompted to save your settings. Go to Step 20.

19 Enter the new SesResetTimer in milliseconds. Press the ENTER key to continue. Response: You are prompted to save your settings.

20 Press the ENTER key to update the configuration with the values you have entered. Response: The message Update Successful Press ENTER to Continue displays.


22 End of Steps

15.2.3 Advanced (3)

Use this option to set the Advanced TCP/IP parameters for the ATM configuration. These parameters include:

Message Format

Length Format

Length Offset

Length Size

Length Adjust

Length Embedded

Receive Timeout

Step Action

1 Press 3, Advanced, on the Host TCP/IP Configuration menu. Response: The Advanced parameters screen displays.




Step Action

2 Determine if you want to change the Message Format (MsgFormat) value. • If you want to change the current MsgFormat value, go to step 3. • If you do not want to change the MsgFormat value, press ENTER. You will

be prompted to enter the Length Format value. Go to Step 4.

3 Enter the new MsgFormat value (0-3) that you want. Press the ENTER key to continue. Response: You are prompted to change the Length Format value.

4 Determine if you want to change the Length Format (LenFormat) value. • If you want to change the current LenFormat value, go to step 5. • If you do not want to change the LenFormat value, press ENTER. You will be

prompted to enter the Length Offset value. Go to Step 6.

5 Enter the new LenFomat value (0-2). Press the ENTER key to continue. Response: You are prompted to change the Length Offset value.

6 Determine if you want to change the Length Offset (LenOffset) value option. • If you want to change the current LenOffset value, go to Step 7. • If you do not want to change the LenOffset, press ENTER. You will be

prompted to enter the Length Size value. Go to Step 8.

7 Enter the LenOffset as a value from 0-99999. Press the ENTER key to continue. Response: You are prompted to change the Length Size value.

8 Determine if you want to change the Length Size (LenSize) value. • If you want to change the current LenSize value, go to step 9. • If you do not want to change the LenSize value, press ENTER. You will be

prompted to enter the Length Adjust value. Go to Step 10.

9 Enter the new LenSize value (0-4). Press the ENTER key to continue. Response: You are prompted to change the Length Adjust value.

10 Determine if you want to change the Length Adjust (LenAdjust) value. • If you want to change the current LenAdjust value, go to step 11. • If you do not want to change the LenAdjust value, press ENTER. You will be

prompted to enter the Length Embedded value. Go to Step 12.




Step Action

11 Enter the new LenAdjust as a value from 0-99999. Press the ENTER key to continue. Response: You are prompted to change the Length Embedded value.

12 Determine if you want to change the Length Embedded value. • If you want to change the Length Embedded value, go to step 13. • If you do not want to change the Length Embedded value, press ENTER. You

will be prompted to enter the Receive Timeout value. Go to Step 14.

13 Enter the new Length Embedded value (0 or 1). Press the ENTER key to continue. Response: You are prompted to change the Receive Timeout value.

14 Determine if you want to change the Receive Timeout (RcvTimeout) value. • If you want to change the RcvTimeout value, go to step 15. • If you do not want to change the RcvTimeout, press ENTER. Go to Step 16.

15 Enter the RcvTimeout as a value from 0-30000. Press ENTER to continue.

Response: The message "Press Enter to Update or Cancel to Quit" displays.

16 Press the ENTER key to update your values. Response: The message Update Successful Press ENTER to Continue displays.

17 End of Steps




15.3 Passport Agent Configuration (3)

This option may or may not display depending upon a setting in the data dictionary.

Use this option to configure the Passport Agent on the ATM. The required parameters are:

Passport server host name if DNS is being used or TCP/IP address if DNS is not being used

ATM ID

Port number

Step Action

1 Press 3, Passport Agent Configuration, on the TCP/IP Configuration menu. Response: The Passport Agent Configuration screen displays.

2 Determine if you want to change the Passport Agent Host Name (or TCP/IP address). • If you want to change the current Host Name, go to step 3. • If you do not want to change the Host Name, press ENTER. You will be

prompted to enter the ATM ID. Go to Step 4.

3 Enter the new Host Name as a maximum of 28 characters using the Alphanumeric matrix shown in Figure 19. Or enter the TCP/IP address as 12 digits. Press the ENTER key to continue. Response: You are prompted to change the ATM ID.

4 Determine if you want to change the ATM ID. • If you want to change the current ATM ID, go to step 5. • If you do not want to change the ATM ID, press ENTER. You will be

prompted to enter the Port number. Go to Step 6.

Enter Passport Agent Values

Host Name = XXXXXXXXX => ATMID = XXXXX Port:8080




Step Action

5 Enter the new ATM ID as a maximum of 16 characters using the Alphanumeric matrix shown in Figure 19. Press the ENTER key to continue. Response: You are prompted to change the Port number.

6 Determine if you want to change the Port number. • If you want to change the current Port number, go to step 7. • If you do not want to change the Port number, press ENTER. Go to Step 8.

7 Enter the new Port number as a maximum of 5 digits. Press the ENTER key to

continue.

8 The following message displays:

Press ENTER to Update Press CANCEL to Quit

9 Press the ENTER key. Response: The following message displays: Passport Agent Configuration Configuration File Updated Please reboot for changes to take effect.

Press ENTER to exit task Note: DO NOT reboot at this time unless you are finished with the System Configuration tasks. Do one reboot after you complete all of the System Configuration tasks in Supervisor mode.


11 End of Steps




15.4 EJ Agent Configuration (4)

Use this option to configure the electronic journal file transaction agent on the ATM. The required parameters are:

FT Collector server host name if DNS is being used or TCP/IP address if DNS is not being used – this is the file transfer host

FT Collector Port number

TCP Port number

Step Action

1 Press 4, EJ Agent Configuration, on the TCP/IP Configuration menu. Response: The EJ Agent Configuration screen displays.

2 Determine if you want to change the IP address or server name for the FT Collector (file transfer host). • If you want to change the current FT Collector Address, go to step 3. • If you do not want to change the FT Collector Address, press ENTER. You

will be prompted to enter the FT Collector Port number. Go to Step 4.

3 Enter the new FT Collector Address as 12 digits or the server name as a maximum of 28 characters using the Alphanumeric matrix shown in Figure 19. Press the ENTER key to continue. Response: You are prompted to change the FT Collector Port number.

4 Determine if you want to change the FT Collector Port number. • If you want to change the current port number, go to step 5. • If you do not want to change the port number, press ENTER. You will be

promoted to enter the TCP Port number. Go to Step 6.

5 Enter the new port number as a maximum of 5 digits. Press the ENTER key. Response: You are prompted for the TCP Port number.

EJ Agent Configuration

FTCollectorAddress:

************ FTCollectorPort : XXXXX TCPPort : XXXXX




Step Action

6 Determine if you want to change the TCP Port number. • If you want to change the current TCP port number, go to step 7. • If you do not want to change the port number, press ENTER. Go to Step 8.

7 Enter the new TCP Port number as a maximum of 5 digits. Press the ENTER key to continue.

8 The following message displays:

Press ENTER to Update Press CANCEL to Quit

9 Press the ENTER key. Response: The following message displays:

EJ Agent Configuration

Updated Config Info Successfully Please reboot for changes to take effect.

Press ENTER to Exit Task. Note: DO NOT reboot at this time unless you are finished with the System Configuration tasks. Do one reboot after you complete all of the System Configuration tasks in Supervisor mode.


11 End of Steps


SNMP CONFIGURATION MENU


16 SNMP Configuration Menu

Use this menu to configure your SNMP parameters.

SNMP configuration parameters are usually set when the ATM is first installed. These menus allow you to change the values that were set at installation.

Access this menu from option 2, SNMP Configuration, on the Network Configuration menu.

• Figure 28. SNMP Configuration Menu

16.1 Start/Stop SNMP Service (1)

Use this option to start and stop the SNMP service.

Step Action

1 Press 1, Start/Stop SNMP Service, on the SNMP Configuration menu. Response: The Start/Stop SNMP Service screen displays.

2 Press 1 to Start the service, or 2 to Stop the service.

Note: If the message “Stop SNMP Service Failed Press ENTER to Continue,” the service has already been stopped. A similar message displays if the service is already started and you try to start it again.

Response: A confirmation message displays that the operation was successful.

3 Press ENTER to Quit.

4 End of Steps.

SNMP Configuration 1 Start/Stop SNMP Service 2 Start/Stop Trap Service 3 Start/Stop MGSoft Trap Service 4 Agent Configuration 5 Traps Configuration 6 Security Configuration 8 Return




16.2 Start/Stop Trap Service (2)

Use this option to start and stop the Trap service.

Step Action

1 Press 2, Start/Stop Trap Service, on the SNMP Configuration menu. Response: The Start/Stop Trap Service screen displays.


Note: If the message “Stop TRAP Service Failed Press ENTER to Continue,” the service has already been stopped. A similar message displays if the service is already started and you try to start it again.



4 End of Steps.

16.3 Start/Stop MGSoft Trap Service (3)

Use this option to start and stop the MGSoft Trap service.

Step Action

1 Press 3, Start/Stop MGSoft Trap Service, on the SNMP Configuration menu. Response: The Start/Stop SNMP Service screen displays.


Note: If the message “Stop MGSoft Trap Service Failed Press ENTER to Continue,” the service has already been stopped. A similar message displays if the service is already started and you try to start it again.



4 End of Steps.




16.4 Agent Configuration (4)

Use this option to configure your SNMP Agent parameters. These parameters include:

Agent Contact

Agent Location

Step Action

1 Press 4, Agent Configuration, on the SNMP Configuration menu. Response: The SNMP Agent Configuration screen displays.

2 Determine if you want to change the Agent Contact value. • If you want to change the current Agent Contact value, go to step 3. • If you do not want to change the Agent Contact value, press ENTER. You

will be prompted to enter the Agent Location value. Go to Step 4.

3 Enter the new Agent Contact value (up to 30 alphanumeric characters) using the Alphanumeric matrix shown in Figure 19. Press ENTER to Continue. Response: You are prompted to change the Agent Location.

4 Determine if you want to change the current Agent Location value. • If you want to change the current Agent Location, go to step 5. • If you do not want to change the Agent Location value, press ENTER. A

confirmation screen displays. Go to Step 6.

5 Enter the new Agent Location value (up to 30 alphanumeric characters) using the Alphanumeric matrix shown in Figure 19. Press ENTER to Continue. Response: A confirmation screen displays.

6 Press ENTER to update the configuration with the values you have entered. Response: The message "Update Successful Press Enter to Quit" displays.


8 End of steps.




16.5 Traps Configuration (5)

Use this option to configure your SNMP Traps parameters. These parameters include:

Community Name

Trap Destination

Step Action

1 Press 5, Traps Configuration, on the SNMP Configuration menu. Response: The SNMP Traps Configuration screen displays.

2 Determine if you want to change the Community Name value. • If you want to change the current Community Name value, go to step 3. • If you do not want to change the Community Name value, press ENTER. You

will be prompted to enter the Trap Destination value. Go to Step 4.

3 Enter the new Community Name value (up to 30 alphanumeric characters) using the Alphanumeric matrix shown in Figure 19. Press ENTER to Continue. Response: You are prompted to change the Trap Destination.

4 Determine if you want to change the current Trap Destination value. • If you want to change the current Trap Destination, go to step 5. • If you do not want to change the Trap Destination value, press ENTER. A


5 Enter the new Trap Destination value (IP Address). Press ENTER to Continue. Response: A confirmation screen displays.

6 Press ENTER to update the configuration with the values you have entered. Response: The message "Update Successful Press Enter to Quit" display.


8 Repeat these steps if you have additional Trap Destinations to define.

9 End of steps.




16.6 Security Configuration (6)

Use this option to configure your SNMP Security parameters. These parameters include:

Community Name

Community Rights

Permitted Managers

Step Action

1 Press 6, Security Configuration, on the SNMP Configuration menu. Response: The SNMP Security Configuration screen displays.

2 Determine if you want to change the Community Name value. • If you want to change the current Community Name value, go to step 3. • If you do not want to change the Community Name value, press ENTER. You

will be prompted to enter the Community Rights value. Go to Step 4.

3 Enter the new Community Name value (up to 30 alphanumeric characters) using the Alphanumeric matrix shown in Figure 19. Press ENTER to Continue. Response: You are prompted to change the Community Rights value.

4 Determine if you want to change the current Community Rights value. • If you want to change the current Community Rights value, go to step 5. • If you do not want to change the Community Rights value, press ENTER.

You will be prompted to enter the Permitted Managers value. Go to Step 6.

5 Enter the new Community Rights value (1-5). Press ENTER to Continue. Response: You are prompted to change the Permitted Managers value.

6 Determine if you want to change the current Permitted Managers value. • If you want to change the current Permitted Managers value, go to step 7. • If you do not want to change the Permitted Managers value, press ENTER. A


7 Enter the new Permitted Managers value (IP Address) using the Alphanumeric matrix shown in Figure 19. Press ENTER to Continue. Response: A confirmation screen displays.





Step Action


10 Repeat these steps if you have additional Permitted Managers to define.

11 End of steps.

16.7 Return (8)

Use this option to return to the Network Configuration menu.

Step Action

1 Press 8, Return, on the SNMP Configuration menu. Response: The Network Configuration menu displays.

2 End of steps.


FIREWALL CONFIGURATION MENU


17 Firewall Configuration Menu

Use this menu to configure your Firewall parameters and to enable and disable the firewall.

Firewall configuration parameters are usually set when the ATM is installed. These menus allow you to change the values that were set at installation.

Access this menu from option 3, Firewall Configuration, on the Network Configuration menu.

• Figure 29. Firewall Configuration Menu

NOTE: if you are running the Supervisor Firewall configuration on the front display on the ATM rather than on the EOP, you may see a window briefly display with three button: Yes, No and Cancel. DO NOT select anything on this window. The window will quickly go away by itself.

17.1 Enable Firewall (1)

Use this option to enable the Firewall.

Step Action

1 Press 1, Enable Firewall, on the Firewall Configuration menu. Response: The message "Firewall Has Been Enabled" displays.

2 Press ENTER to update your settings. Response: The Network Configuration menu displays.

3 End of Steps.

Firewall Configuration 1 Enable Firewall 2 Disable Firewall 3 Add Firewall Adv. Settings 4 Delete Firewall Adv. Settings 5 Add Program 6 Remove Program 8 Return




17.2 Disable Firewall (2)

Use this option to disable the Firewall.

Step Action

1 Press 2, Disable Firewall, on the Firewall Configuration menu. Response: The message "Firewall Has Been Disabled" displays.

2 Press ENTER to update your settings. Response: The Network Configuration menu displays.

3 End of Steps.

17.3 Add Firewall Adv. Settings (3)

Use this option to add ports and port information for your configuration. The information you must enter includes:

Protocol Type

Internal Port

External Port

Service Name

Target Name/IP Address

Step Action

1 Press 3, Add Firewall Adv. Settings, on the Firewall Configuration menu. Response: The Add Firewall Adv. Settings screen displays.

2 Enter the new Protocol Type (1 for TCP/IP, 2-UDP). Press ENTER to Continue. Response: You are prompted for the Internal Port value.

3 Enter the Internal Port value (1-5 digits). Press ENTER to Continue. Response: You are prompted for the External Port value.

4 Enter the External Port value (1-5 digits). Press ENTER to Continue. Response: You are prompted for the Service Name.




Step Action

5 Enter the Service Name (up to 30 alphanumeric characters) using the Alphanumeric matrix shown in Figure 19. Press ENTER to Continue. Response: You are prompted for the Target Name/IP Address.

6 Press 1 to enter the Target Name or press 2 to enter the IP Address value. Press ENTER to continue. Response: You are prompted as follows:

• Enter the Target Name (up to 30 alphanumeric characters) using the Alphanumeric matrix shown in Figure 19. Press ENTER to Continue.

• Enter the IP Address as 12 full digits; use leading zeros if necessary. • A confirmation screen displays.

7 Press ENTER to update the configuration with the values you have entered.

Response: The message Update Successful Press Enter to Quit display.


9 End of steps.

17.4 Delete Firewall Adv. Settings (4)

Use this option to delete a previously configured port. The information you must enter includes:

Protocol Type

Internal Port

External Port

Step Action

1 Press 4, Delete Firewall Adv. Settings, on the Firewall Configuration menu. Response: The Delete Firewall Adv. Settings screen displays.

2 Enter the Protocol Type (1 for TCP/IP, 2-UDP) of the port you want to delete. Press ENTER to Continue. Response: You are prompted for the Internal Port number.




Step Action

3 Enter the Internal Port number (1-5 digits) of the port you want to delete. Press ENTER to Continue. Response: You are prompted for the External Port number.

4 Enter the new External Port number (1-5 digits) of the port you want to delete. Press ENTER to Continue. Response: A confirmation screen displays.



7 End of steps.

17.5 Add Program (5)

Use this option to add a program that will be allowed through the Firewall.

Step Action

1 Press 5, Add Program, on the Firewall Configuration menu. Response: The message Add Program to Exception List Please Enter the Program Name displays.

2 Using the Alphanumeric matrix shown in Figure 19, enter the name of the program for which to allow access through the Firewall. Press ENTER to Continue. Note: Enter the program name only; do not enter a path or extension. Response: The message Successfully Added Program [Program Name] to Firewall Press ENTER to Continue displays. Note: If the program cannot be found, the message Program Not Found Press Enter to Continue displays.





Step Action

4 End of Steps.

17.6 Remove Program (6)

Use this option to remove Firewall access for a program.

Step Action

1 Press 6, Remove Program, on the Firewall Configuration menu. Response: The message Remove Program from Exception List Please Enter the Program Name displays

2 Using the Alphanumeric matrix shown in Figure 19, enter the name of the program for which to remove access through the Firewall. Press ENTER to Continue. Note: Enter the program name only; do not enter a path or extension.

Response: The message Successfully Deleted Program [Program Name] from Firewall Press ENTER to Continue displays. Note: If the program cannot be found, the message Program Not Found Press Enter to Continue displays.


4 End of Steps.

17.7 Return (8)

Use this option to return to the Network Configuration menu.

Step Action

1 Press 8, Return, on the Firewall Configuration menu. Response: The Network Configuration menu displays.

2 End of steps.


SYSTEM CONFIGURATION – MORE MENU


18 System Configuration – More Menu

Use the System Configuration - More menu to set the ATM date, time, and time zone, change the consumer flow screen background color, and to configure a camera after it has been connected to the ATM. You can also remove a camera with this menu.

Access this menu from option 7, More, on the System Configuration menu.

• Figure 30. System Configuration – More Menu

18.1 Set Date and Time (1)

Use this option to set the current date and time for the ATM.

Step Action

1 Press 1, Set Date/Time, on the System Configuration – More menu. Response: The Set Date and Time screen displays with the current date (mm/dd/yyyy) and time (hh:mm).

2 On the Set Date and Time screen enter the following: • Date: mmddyyyy where

• mm = two digits (01-12) for the month • dd = two digits (01-31) for the date

• dd < 31 if mm = 1,3,5,7,8,10 or 12 • dd < 30 if mm = 4, 6, 9 or 11 • dd < 29 if mm = 2 and leap year • dd < 28 if mm = 2 and not leap year

• yyyy = four digits for the year (2000-2999)

• Time: hhmm where • hh = hour (00-23)

System Configuration – More 1/1 1 Set Date and Time 2 Set Time Zone 3 Camera Configuration 4 Change Background Color 5 Device Configuration 8 Return




Step Action

• mm = minute (00-59)

Note 1: Do not enter slashes for the date or a colon for the time. The system automatically enters them. Note 2: The seconds are always set to zero when the time and date are set.

3 Press the ENTER key. Response: The System Configuration – More menu displays.

4 End of steps.

18.2 Set Time Zone (2)

Use this option to set the time zone for the ATM.

Step Action

1 Press 2, Set Time Zone, on the System Configuration - More menu. Response: The Set Time Zone screen displays.

2 Review the current time zone that displays. • If you want to change the time zone, go to step 3. • If you do not want to change the time zone, go to step 4.

3 If you want to change the time zone, enter the number (1-7) of the appropriate U.S.

time zone. 1 = Pacific Time 2 = Mountain Time 3 = Central Time 4 = Eastern Time 5 = Arizona 6 = Alaska 7 = Hawaii

Response: The following messages display with the proper time zone listed: XXXXX Time Set Successfully Press ENTER to Continue




Step Action


5 End of steps.

18.3 Camera Configuration (3)

Use this option to configure a camera after it has been physically connected to the ATM or to remove a camera you have connected to the ATM. You need to reboot the ATM after you add or remove a camera.

18.3.1 Add Camera

Step Action

1 Press 3, Camera Configuration, on the System Configuration – More menu. Response: The Select Camera Type screen displays.

2 Press 1 for a Lanex TC500 camera, 2 for a Diebold TC500 camera, 3 for a Lanex ENet camera, or 4 for an NCR SDC RS232 camera. Response: You are prompted for a Template File Set.

3 Enter Y if you have a Template File, or N if you do not. Press ENTER to continue. Response: You are prompted as follows: • If you are configuring either TC500 camera, or the NCR SDC RS232 camera,

you are prompted for the COM port. Go to Step 4. • If you are configuring an ENet camera, you are prompted for the Remote

Comm Port. Go to Step 11.

Select Camera Type 1 Lanex TC500 2 Diebold TC500 3 Lanex ENet 4 NCR SDC RS232 9 Remove Camera Press 8 to Return




Step Action

4 Enter the 1 or 2 digit Com Port number for the camera. Press ENTER to Continue. Response: You are prompted for the Baud Rate.

5 Enter the Baud Rate. Press ENTER to Continue. Response: You are prompted for the Number of Data Bits.

6 Enter the Number of Data Bits (7 or 8). Press ENTER to Continue. Response: You are prompted for the Parity setting.

7 Enter the required Parity setting (Even, Odd or None). Press ENTER to Continue. Response: You are prompted for the number of Stop Bits.

8 Enter the number of StopBits (0 or 1). Press ENTER to Continue. Response: You are prompted for the DRT Enable value.

9 Enter the Data Terminal Ready (DTR Enable) value you require (True or False). Press ENTER to Continue. Response: Camera Configuration Successful displays. Go to Step13.

10 Press 3 to select the Lanex ENet camera. Response: You are prompted for the Remote Comm Port.

11 Enter the 1-5 digit Remote Comm Port number. Press ENTER to Continue. Response: You are prompted for the Remote Host IP Address.

12 Enter 12 digits for the Remote Host IP Address. Press ENTER to Continue. Response: Camera Configuration Successful displays.


14 End of steps.




18.3.2 Remove Camera

Step Action

1 Press 3, Camera Configuration, on the System Configuration – More menu. Response: The Select Camera Type screen displays.

2 Press 9, Remove Camera. Response: Camera Type: None and Camera Configuration Successful displays.


4 End of steps.

18.4 Change Background Color

Use this option to change the background color for the consumer flow screens displayed to the cardholder.

Step Action

1 Press 4, Change Background Color, on the System Configuration - More menu. Response: The Change Background Color screen displays.

2 Select the new color from the list displayed. 1 = BLUE 2 = GREEN 3 = RED 4 = YELLOW

Response: The message Change Background Color Task Complete Press Enter to Continue displays.


4 End of steps.




18.5 Device Configuration (5)

These entries define the types of devices on the ATM and control which devices Supervisor will test prior to going In Service and during the Test Device function. When you Enable a device, the application will automatically add the proper device name (SDC, RS232, USB, etc.) on the screen and enable the device in the data dictionary.

A device must be defined as present and Enabled to be tested by Supervisor.

Step Action

1 Press 5, Device Configuration, on the System Configuration - More menu. Response: The Device Configuration screen displays (sample below) prompting you to define which devices this ATM has:

3 Press 1 for Enabled or 0 for Disabled to indicate whether or not you have a BNA. (The prompt automatically moves to the next field.) Response: The system prompts you for the next device, Card Reader.

4 Press 1 for Enabled or 0 for Disabled to indicate whether or not you have a Card Reader. Response: The system prompts you for the next device, Cash Dispenser.

DEVICE CONFIGURATION 1/4

BNA Not Present = Disabled *

Card Reader MCRW-01-RS232MOTORIZED = Enabled *

Cash Dispenser CASH-01-SDCDISPENSER = Enabled *

Enter 1 - Enabled; 0 - Disabled




Step Action

5 Press 1 for Enabled or 0 for Disabled to indicate whether or not you have a Cash Dispenser. Response: The next screen of devices automatically displays and prompts you for the next device, CPM.

6 Press 1 for Enabled or 0 for Disabled to indicate whether or not you have a CPM. Response: The system prompts you for the next device, Envelope Depository.

7 Press 1 for Enabled or 0 for Disabled to indicate whether or not you have an Envelope Depository. Response: The system prompts you for the next device, Journal Printer.


CPM Not Present = Disabled *

Envelope Depository DEP-01-USBDEPOSITORY = Enabled *

Journal Printer Not Present = Disabled *





Step Action

8 Press 1 for Enabled or 0 for Disabled to indicate whether or not you have a Journal Printer. Response: The next screen of devices automatically displays and prompts you for the next device, Night Safe Depository.

9 Press 1 for Enabled or 0 for Disabled to indicate whether or not you have a Night Safe Depository. Response: The system prompts you for the next device, Passbook Printer.

10 Press 1 for Enabled or 0 for Disabled to indicate whether or not you have a Passbook Printer. Response: The system prompts you for the next device, Receipt Printer.

11 Press 1 for Enabled or 0 for Disabled to indicate whether or not you have a Receipt Printer. Response: The next screen of devices automatically displays and prompts you for the next device, Statement Printer.


Night Safe Depository Not Present = Disabled *

Passbook Printer Not Present = Disabled *

Receipt Printer RCPT-01-USBTHERMAL = Disabled *



Statement Printer Not Present = Disabled *





Step Action

12 Press 1 for Enabled or 0 for Disabled to indicate whether or not you have a Statement Printer. Response: The messages Press ENTER to Update or Cancel to Quit displays.

13 Press the Enter key. Response: The message Update Successful Press ENTER to Continue displays.


15 End of steps.

18.6 Return (8)


Step Action

1 Press 8, Return, on the System Configuration – More menu. Response: The System Configuration menu displays.

2 End of steps.


DIAGNOSTICS MENU


19 Diagnostics Menu

Use the Diagnostics menu to identify and repair hardware problems occurring at the ATM.

Access this menu from option 4, Diagnostics, on the Supervisor Main menu.

Note 1: This menu may be password protected. The Enter the Diagnostics Password screen displays. If you do not enter the correct password after three attempts, the Supervisor Main menu displays.

Note 2: If you have not set the ATM Properties for this ATM, the Set Properties screen will display first. Use the instruction in the Self-Service Support, System Application User Guide (B006-6167-J000, Issue 1) document for instructions on filling out the ATM Properties screen.

• Figure 31. Diagnostics Menu

19.1 Technician Diagnostics (1)

Use this option to do device configuration and maintenance on the ATM. If APTRA Edge is installed on an NCR SelfServ 20/30 Series ATM, this selection will take you to the Self Service Assistant First Line Maintenance menu:

Diagnostics 1 Technician Diagnostics 2 Copy Trace Logs to Disk 3 Set Trace 4 Display Software Versions 5 System Shutdown 6 Change Password 7 More 8 Return


DIAGNOSTICS MENU


From this menu, you must select the SYS APP icon to access the system application diagnostics menu.

On a Personas ATM, pressing the Technician Diagnostics menu item (1) will take you directly to the system application diagnostics menu.

Technician Diagnostics (sys app) allows you can do the following types of functions.

Device Maintenance – Runs the Motorized Card Reader/Writer cleaning test.

Device Self Tests – Runs one, some or all of the device self-tests to determine if a device is operational.

Save/Access Event Logs – Displays, saves, and prints the Software, Device and Communication Event Logs. Software log entries can be filtered by reason type. Device log entries can be filtered on a per service basis. These logs are often required by help desk support.

Service Tallies – Displays, saves, and prints tallies for the services that support tallies.

Device Status List – A list of device states that require attention to clear them.

Replenishment states for consumable items such as printer paper.

Fault states for faults such as a paper jam, that need to be cleared.

Device Servicing – Informs the device that a device servicing action, such as emptying the purge bin, has been performed when there is no exception reported on the device status list.


DIAGNOSTICS MENU


Self-Service Configuration – Options for configuring the ATM.

Hardware (product class, serial number, detected self-service devices)

Software (operating system, installed products)

Device Configuration

Date and Time

Active Language

Active Printer

ATM Properties The procedures for performing these functions are documented in the Self-Service Support, System Application User Guide (B006-6167-K000, Issue 1).

19.2 Copy Trace Logs to Disk (2)

Use this function to copy the archive file for a specific date to the largest removable media on the ATM. This can include USB flash drives, CDs (if applicable) or one or more flex disks. The archive file is a .zip file. The End of Day Service creates a .zip file with all the Trace logs that have been selected for the ATM.

Trace log – Tracks all logic paths that the application software takes.

Message log

Event log - Tracks software, device and communication information. Note 1: The ATM configuration determines the list of files included in the archive files.

Note 2: The Trace logs are only created if the Set Trace function is turned on. Refer to the next section, Set Trace (3).

Step Action

1 Press 2, Copy Trace Logs to Disk, on the Diagnostics menu. Response: The Enter Date (Copy Trace Log to Disk) screen displays.

2 Enter the date (mmddyy) of the archive file that you want to retrieve. • mm = two digits for the month (01-12) • dd = two digits for the day (01-31) • yy = the last two digits of the year (00-99) Response: Either the copying will start automatically if using USB flash drive or

CD, or the Insert Disk screen appears if copying to flex disk.


DIAGNOSTICS MENU


Step Action

3 If copying to flex disk, insert a blank, formatted flex disk in Drive A and press the ENTER key. Response: The Copying Trace Log to Disk screen displays while the Trace log you selected is zipped and copied to the disk(s) that you have inserted.

Note 1: You will be prompted to insert additional disks and press ENTER until the entire file is copied.

Note 2: If the file cannot be copied, a Cannot Copy File message displays. • You are prompted to Press ENTER to Continue. • After you press the ENTER key, the task is terminated. Return to Step 1.

4 When Copy Finished displays, press the ENTER key.

Response: The Diagnostics menu displays.

5 End of steps.

19.3 Set Trace (3)

Use this option to turn the Trace log function on and off. When the trace logging function is on, the system logs all the logic paths that the software takes.

Step Action

1 Press 3, Set Trace, on the Diagnostics menu. Response: The Set Trace screen displays the Trace status (currently ON or OFF).

2 When the Please Set Trace to ON or OFF displays, enter one of the following: • 1 = ON • 2 = OFF Response: If you have changed the Trace entry, a reboot message displays: ATM must be rebooted to activate this setting.

3 When the Press ENTER to Continue message displays, press the ENTER key. Response: The Diagnostics menu displays.

4 If you have changed the trace setting, reboot the ATM. Go to the System Shutdown option on the Diagnostics menu. (When the shutdown is complete, power off and power on.)


DIAGNOSTICS MENU


Step Action

5 End of steps.

19.4 Display Software Versions (4)

Use this option to display and/or print the version levels for the software running on the ATM.

Step Action

1 Press 4, Display Software Versions, on the Diagnostics menu.

Response: The Software Version menu displays with the option to Display (1) or Print (2).

2 Press 1 to display the software version information on the screen.

Response: Several screens of software version information display on the screen. Press ENTER to advance through the screens.

3 Press 2 to print the software version information on the receipt printer.

Response: Several receipts will print with the software versions information.

4 End of steps.

19.5 System Shutdown (5)

Use this option to gracefully shutdown or to restart the ATM system software. Shutdown closes all applications and the operating system and does not restart the ATM until you cycle the power switch.

Restart closes all applications and the operating system and then returns the ATM either to Supervisor if the mode switch is in Supervisor, or to the Welcome screen (in service) if the mode switch is in Normal.

Step Action

1 Press 5, System Shutdown, on the Diagnostics menu. Response: The ShutDown or Restart System? prompt displays with the following options:

Press 1 to Shutdown – go to Step 2 Press 2 to Restart – go to Step 4

Press cancel to Exit – go to Step 5


DIAGNOSTICS MENU


Step Action

2 Press 1 for Shutdown. Response: After the ATM shuts down, the Shutdown Complete message displays.

3 Use the power switch to turn the power OFF and then turn the power back ON. Response: The system reboots. Continue with Step 5.

4 Press 2 for Restart. Response: After the ATM shuts down, the Restarting... Please Wait message displays and the ATM returns either to Supervisor or to the Welcome screen depending upon the position of the mode switch.

5 End of steps.


Use this option to assign or change the password for the Diagnostics menu.

Note: To remove an existing password for this menu, use the Change Password function and enter 0000 as the new password. When the password is successfully changed to 0000, you will not be prompted for a password to access the Diagnostics menu.

Step Action

1 Press 6, Change Password, on the Diagnostics menu. Response: The Enter Diagnostics Password screen displays.

2 At the Enter New Password **** and Press ENTER prompt, enter a new 4-digit password and press the ENTER key. Response: The Re-enter New Password **** and Press ENTER prompt displays.



DIAGNOSTICS MENU


Step Action

3 Re-enter the new 4-digit password and press the ENTER key. Response: The Password Changed Successfully screen appears.

Note: If the two new password entries do not match, the Passwords Do Not Match message displays on the Diagnostics Password screen. Return to Step 2.

4 When Password Changed Successfully displays, press the ENTER key. Response: The Diagnostics menu displays.

5 End of steps.

19.7 More (7)

Use this option to access the Diagnostics – More menu.

Refer to Section 20, Diagnostics – More, on page 153.

Step Action

1 Press 7, More, on the Diagnostics menu. Response: The Diagnostics – More menu displays.

2 End of steps.

19.8 Return (8)


Step Action

1 Press 8, Return, on the Diagnostics menu. Response: The Supervisor Main menu displays.

2 End of steps.


DIAGNOSTICS – MORE


20 Diagnostics – More

Use the Diagnostics – More menu to access functions for diagnosing and repairing hardware problems occurring at the ATM.

Access this menu from option 7, More, on the Diagnostics menu.

• Figure 32. Diagnostics More Menu

The process for investigation problems has the following steps.

1. Define a template (using the Problem Determination Analysis Utility on a PC)

2. Export the template to flex disk

3. Import the template from the flex disk to the ATM

4. Start the investigation on the ATM using the template (pause and re-start as necessary)

5. Stop the investigation on the ATM

6. Export the investigation to flex disk

7. Import the investigation to a PC with the Problem Determination Analysis Utility

8. Analyze the investigation on the PC using the Problem Determination Analysis Utility

Diagnostics - More 1 Problem Investigation 2 Investigation Management 8 Return


DIAGNOSTICS – MORE


20.1 Problem Investigation (1)

Use this menu to perform a detailed investigation of a hardware problem.

Refer to Section 21, Problem Investigation, on page 155.

20.2 Investigation Management (2)

Use this menu to manage the problem investigation templates and logs.

Refer to Section 22, Investigation Management, on page 160.

20.3 Return (8)

Use this option to return to the Diagnostics menu.

Step Action

1 Press 8, Return, on the Diagnostics – More menu. Response: The Diagnostics menu displays.

2 End of steps.


PROBLEM INVESTIGATION


21 Problem Investigation

Use this menu to pinpoint a particular problem using a very detailed, specifically targeted trace. The menu supports tasks that provide tools for performing a detailed investigation of a problem.

An investigation template that records specific events and activities. An investigation is an organized and manageable collection of data that is collected at the ATM and analyzed using the Problem Determination Analysis Utility.

Standardized templates. A template specifies the data sources and their configuration to be used in an investigation.

Customized templates

The typical investigation moves between a PC with the Problem Determination Analysis Utility and the ATM where the investigation takes place.

PC with Problem Determination Analysis Utility

Define the template

Export the template to flex disk

ATM

Import the template from flex disk

Perform the investigation based on the template

Export the investigation to flex disk

PC with Problem Determination Analysis Utility

Import the investigation from flex disk

Analyze the investigation

Note: For detailed descriptions of these functions, refer to the following documents.

NCR APTRA Edge Troubleshooting, “Problem Determination” section.

The “APTRA Problem Determination” and “Analysis Utility” sections of the online help file distributed with the Problem Determination Analysis Utility.

Perform Problem Investigation only after other resources for resolving a problem have failed and an investigation has been requested by other support organizations.




Use this menu in conjunction with the Investigation Management menu.

Access this menu from the option 1, Problem Investigation, on the Diagnostics – More menu.

• Figure 33. Problem Investigation Menu

21.1 Start Investigation (1)

Use this option to access the Problem Investigation templates currently stored on the ATM.

When you select a template, the investigation starts.

Note: The investigation cannot run under the following conditions.

An investigation is already underway at the ATM

No Templates exist on the ATM

Step Action

1 Press 1, Start Investigation, on the Problem Investigation menu. Response: A list of available templates displays.

2 Select a template for this investigation. Response: The investigation starts using the selected template.

Note: The investigation may not start for one of the following reasons. • An investigation is already underway at the ATM. (It may be paused.) • No Templates exist on the ATM.

3 End of steps.

Problem Investigation 1 Start Investigation 2 Pause Investigation 3 Restart Investigation 4 Abandon Investigation 5 Stop Investigation 8 Return




21.2 Pause Investigation (2)

Use this option to temporarily put the investigation on hold. The status of the investigation is still underway so another investigation cannot be started.

Step Action

1 Press 2, Pause Investigation, on the Problem Investigation menu. Response: The investigation stops temporarily.

Note: This function operates only if an investigation is underway.

2 To resume the investigation, go to option 3, Restart Investigation.

3 End of steps.

21.3 Restart Investigation (3)

Use this option to resume an investigation that has been paused.

Step Action

1 Press 3, Restart Investigation, on the Problem Investigation menu. Response: The paused investigation resumes. Note: This function operates only if an investigation had been paused.

2 End of steps.




21.4 Abandon Investigation (4)

Use this option to abandon the investigation that is currently underway and delete all the files that have been created as a result of this investigation.

Step Action

1 Press 4, Abandon Investigation, on the Problem Investigation menu. Response: The investigation stops and is removed from the ATM. All files created as a result of this investigation are deleted.


2 End of steps.

21.5 Stop Investigation (5)

Use this option to stop the investigation that is currently underway. The investigation is saved and its files are available for export.

Step Action

1 Press 5, Stop Investigation, on the Problem Investigation menu. Response: The investigation stops. It is saved on the ATM (as one of the possible 26 investigations). All files created as a result of this investigation are available for export.


2 End of steps.




21.6 Return (8)

Use this option to return to the Diagnostics – More menu.

Step Action

1 Press 8, Return, on the Problem Investigation menu. Response: The Diagnostics – More menu displays.

2 End of steps.


INVESTIGATION MANAGEMENT


22 Investigation Management

Use this menu to manage the problem investigation templates and logs.

Access this menu from option 2, Investigation Management, on the Diagnostics – More menu.

• Figure 34. Investigation Management Menu

22.1 Export Investigation (1)

Use this option to export an investigation from the ATM to a flex disk. This function does not operate if an investigation is underway.

Step Action

1 Press 1, Export Investigation, on the Investigation Management menu. Response: A list of the investigations currently stored on the ATM displays.

Note: If no investigations exist, the message Nothing To Do <CNL> or <ESC> to Exit.

2 Select the investigation to export and put a flex disk in the A drive of the ATM. Response: The investigation is exported to flex disk. An export progress message displays.

3 End of steps.

Investigation Management 1 Export Investigation 2 Delete Investigation 3 Import Template 4 Delete Template 8 Return




22.2 Delete Investigation (2)

Use this option to remove an investigation and all its files from the ATM. This function does not operate if an investigation is underway.

Step Action

1 Press 2, Delete Investigation, on the Investigation Management menu. Response: A list of the investigations currently stored on the ATM displays.

Note: If no investigations exist, the message Nothing To Do <CNL> or <ESC> to Exit.

2 Select the investigation to delete. Response: The investigation and all its files are deleted from the ATM.

3 End of steps.

22.3 Import Template (3)

Use this option to import an investigation template from another source.

Step Action

1 After you have inserted the source disk in the flex drive, press 1, Import Template, on the Investigation Management menu. Response: The ATM imports the Investigation files from the flex disk.

Note: This function does not operate under the following conditions. • An investigation is currently underway.

2 End of steps.




22.4 Delete Template (4)

Use this option to delete the investigation template.

Step Action

1 Press 4, Delete Template, on the Investigation Management menu. Response: A list of templates displays.

Note: This function does not operate if an investigation is currently underway.

2 Select the template to delete. Response: The template is deleted.

3 End of steps.

22.5 Return (8)

Use this option to return to the Diagnostics - More menu.

Step Action

1 Press 8, Return, on the Investigation Management menu. Response: The Diagnostics - More menu displays.

2 End of steps.


MESSAGES


23 Messages

Messages that occur during Supervisor mode functions are displayed on the screen and logged into the Activity Log.

In addition, audio messages (such as keyboard beeps) also indicate user entry errors.

23.1 Displayed Messages

A Device Failed or has a Fault. To Exit Supervisor – Press ENTER. To Fix – Press 1

Explanation: When device statuses were checked during the exit from Supervisor mode, a hardware device failed this self-test.

Action: To exit Supervisor, press the ENTER key. To fix the failed device, press 1. When the Supervisor Main menu displays, go to the Maintenance and Supplies menu (option 2) and select Test Devices (option1).

Authorization Denied – Press ENTER to Continue.

Explanation: The Host has denied authorization for completing this function.

Host Final Settlement

Cash only – standard replenishment, current cash

Deposit only

Cash and deposit – standard replenishment, current cash

Alternate media

Host Replenishment

Add cash

Subtract cash

Add media

Subtract media

Host Sub-Totals – Alternate Media

Action: Press the ENTER key to re-enter the information or to select another function.


MESSAGES


[x] Blank Floppy Disks Needed to Perform this Function.

Explanation: For the Copy EJ Backup function, [x] flex disks are required, where x is the number of blank disks needed to copy the EJ Backup file.

Action: Assemble the required number of blank flex disks. Insert the first disk into the flex drive and press the ENTER key.

Cannot Access Host; Cannot Provide Sub-Totals

Explanation: The ATM has not received a response from the Host for at least 60 seconds after the last user entry.

Action: Press the ENTER key to return to the Host Settlement menu.

Cannot Copy File

Explanation: The Trace logs for the selected date cannot be copied to the flex disk.

Action: Press the ENTER key. Remove the disk and start the Copy Trace Logs to Disk function again, using a different flex disk.

Explanation: For Electronic Journal Copy or Electronic Journal Backup, the flex disk drive is empty.

Action: Press the ENTER key to return to the Settlement menu. Select the EJ Copy or EJ Backup function and insert a blank disk in the flex drive.

Cannot Find File [filename.bat]. Press ENTER to Continue.

Explanation: In the Copy File function, the source files cannot be copied from the flex disk or CD-ROM to the ATM or from the ATM to a flex disk.

Action: Press the ENTER key. Check that the source flex disk or CD-ROM or the blank destination flex disk has been inserted in the appropriate drive and has an install script (.bat file). (The name of the install script is configurable. The default name is install.bat.) Start the Copy function again.


MESSAGES


Cannot Print Receipt

Explanation: Due to a hardware failure, the Host or local receipt for this function cannot be printed.

Host Sub-Totals

Host Replenishment

Add cash

Subtract cash

Add media

Subtract media

Local Counts

Print counts

Clear cash

Clear deposits

Clear cards captured

Add cash

Subtract cash

System Configuration

Print configuration

Encryption Keys – Key Verification Values

Action: Check that the printer has paper and is not jammed. Press the ENTER key to continue.

Card Entered Successfully

Explanation: The Admin Card data (First and Second Parts) have been entered correctly.

Action: Press the ENTER key to continue.


MESSAGES


Card Reader Test Failed

Explanation: The self-test for the card reader has failed. The state of health status is not cleared.

Action: Correct the problem (jammed, mechanical problems). Press the ENTER key to continue.

Card Reader Test Successful

Explanation: The self-test for the card reader has completed successfully and the state of health status has been cleared.


Cash Dispenser Test Failed

Explanation: The self-test for the cash dispenser has failed. The state of health status is not cleared.

Action: Correct the problem (out of cash, or media, jammed, safe door not closed or locked). Press the ENTER key to continue.

Cash Dispenser Test Successful

Explanation: The self-test for the cash dispenser has completed successfully and the state of health status has been cleared. The Dispenser Cash Purged total is updated.


Copy Finished

Explanation: The Trace Logs for the selected date have been successfully copied from the ATM to flex disk.

Action: Press the ENTER key to complete the task and return to the Diagnostics menu.

Explanation: The Electronic Journal file has been zipped and successfully copied to flex disk or the Electronic Journal Backup file has been successfully copied to flex disk.

Action: Press the ENTER key to complete the task and return to the Settlement menu.


MESSAGES


Depository Test Failed

Explanation: The self-test for the depository has failed. The state of health status is not cleared. Note: this test will always fail is the ATM has an iTran 1000 Check Processor and Bunch Note Acceptor installed.

Action: Correct the problem (jammed, other mechanical problems). Press the ENTER key to continue.

Depository Test Successful

Explanation: The self-test for the depository has completed successfully and the state of health status has been cleared.


Disk Not Empty. Please Insert BLANK Disk and Press ENTER.

Explanation: The disk inserted during the Copy EJ or Copy EJ Backup function was not blank.

Action: Insert a blank disk in the flex drive and press the ENTER key to continue.

Encryption Failed, Cannot Compute Verification Numbers

Explanation: The verification numbers computed by the ATM cannot be encrypted; the A Key or the Comms Key has not been entered or has been entered incorrectly.

Action: Re-run the Key Verification Values functions. Re-enter the A Key or the Comms Key value.

Encryption Key Mode has been Successfully Changed to [SINGLE DES or TRIPLE DES].

Explanation: The encryption key mode has been changed.

Action: Press the ENTER key to return to the Encryption Keys menu. Enter the A Key and the Comms Key for the new encryption key mode.


MESSAGES


Enter Card Number, First Part of Track 2, and Press ENTER.

Explanation: Define the 18-digit number for the Admin Card (Part 1).

Action: Enter 18 digits and press the ENTER key.

Enter Card Number, Second Part of Track 2, and Press ENTER.

Explanation: Define the 10-digit number for the Admin Card (Part 2).

Action: Enter 10 digits and press the ENTER key.

Enter the Diagnostics Password and Press ENTER.

Explanation: The Diagnostics menu is password-protected.

Action: Enter the correct 4-digit password for this menu and press the ENTER key.

Enter the Dollar Amount of Cash being [added or subtracted] and Press ENTER

Explanation: Enter the dollar amount in dollars and cents (number of bills x bill value).

Host Replenishment

Add cash

Subtract cash

Local Counts

Add cash

Subtract cash

Action: Enter the amount and press the ENTER key.


MESSAGES


Enter the Dollar Amount of Cash being [added to or subtracted from] Canister Type [canister type number] and Press ENTER

Explanation: For a canister type, enter the dollar amount in dollars and cents (number of bills x bill value).

Host Replenishment

Add cash

Subtract cash

Local Counts

Add cash

Subtract cash


Enter the Dollar Amount of Stamps being [added or subtracted] and Press ENTER

Explanation: Enter the value of the sheets of stamps being added to or subtracted from the canister.

Host Replenishment

Add media

Subtract media

Action: Enter the value (dollar and cents) of the stamps and press the ENTER key.

Enter the Host Settlement PIN and Press ENTER.

Explanation: Access to the Host Settlement menu requires a PIN.

Action: Enter a 4-digit PIN for this menu and press the ENTER key.

Enter the Maint. and Sup. Password and Press ENTER.

Explanation: The Maintenance and Supplies menu is password-protected.



MESSAGES


Enter New Password and Press ENTER. ****

Explanation: Prompt for assigning or changing the password for accessing the submenus from the Supervisor Main menu.

Diagnostics

Maintenance and Supplies

Settlement


Action: Enter a 4-digit password and press the ENTER key.

Enter the Number of Bills being [added or subtracted] and Press ENTER

Explanation: Enter the number of bills (count) being added to or subtracted from the canister.

Host Replenishment

Add cash

Subtract cash

Local Counts

Add cash

Subtract cash


Enter the Number of Bills being [added to or subtracted from] Canister Type [canister type number] and Press ENTER

Explanation: For a canister type, enter the number of bills (count) being added to or subtracted from the canister.

Host Replenishment

Add cash

Subtract cash

Local Counts


MESSAGES


Add cash

Subtract cash


Enter the Number of Sheets being [added or subtracted] and Press ENTER

Explanation: For a canister type, enter the number of sheets of stamps being added to or subtracted from the canister.

Host Replenishment

Add media

Subtract media

Action: Enter the number of sheets of stamps and press the ENTER key.

Enter the Settlement Password and Press ENTER.

Explanation: The Settlement menu is password-protected.


Enter the System Configuration Password and Press ENTER.

Explanation: The System and Configuration menu is password-protected.


Invalid Amount. Re-enter

Explanation: The user has entered an amount that does not match a multiple of the bill or alternate media type in the selected canister type.

Host Replenishment

Add cash

Subtract cash

Add media

Subtract media


MESSAGES


Local Counts

Add cash

Subtract cash

Action: Re-calculate the amount [bill denomination x number of bills] and re-enter.

Invalid Password. Please Re-enter Password and Press ENTER.

Explanation: The password for accessing the menu is not correct.

Diagnostics


Settlement


Action: Enter the correct password and press the ENTER key.

Invalid PIN. Please Re-enter PIN and Press ENTER.

Explanation: The PIN for accessing the Host Settlement menu is not correct.

Action: Enter the correct PIN.

No A Key

Explanation: The encryption information for the A Key has not been entered at the ATM, causing the Key Verification Values function to fail.

Action: Re-run the Key Verification Values function. Or enter the A Key encryption information and then run the Key Verification Values function.


MESSAGES


Password Changed Successfully.

Explanation: The password assigned for menu access has been changed.

Diagnostics


Settlement


Action: Press the ENTER key.

Passwords Do Not Match.

Explanation: In the Change Password screen, the first and second entries (entry and re-entry) of the new password do not match.

Diagnostics


Settlement


Action: Enter the same password twice.

Please Enter Date (mmddyy) and Press ENTER.

Explanation: The copy function requires a date entry to identify the file.

Copy Trace Logs to Disk

Action: Enter two digits each for the month (01-12), date (01-31), and year (00-99).


MESSAGES


Please Insert BLANK DISK and Press ENTER.

Explanation: The copy function requires a blank flex disk in drive A. When multiple disks are required, the message may assign a number to the blank disk, such as BLANK DISK 2.

Copy EJ

Copy EJ Backup


Action: Put a blank flex disk in drive A of the ATM.

Please Reboot for Changes to Take Effect.

Explanation: The ATM must be rebooted before the configuration changes made are applied to the ATM operations.


Currency Cassette Values Configuration

ATM HW Configuration

Action: Go to the Diagnostics menu and do a System Shutdown.


Explanation: The system supports Single DES and Triple DES mode.

Action: Enter the appropriate option number.

Press 0 to Re-Enter Key

Explanation: When entering encryption keys, press 0 to clear your entire entry (16 or 32 digits) for the A Key, Part 1 or 2, or the Comms Key, Part 1 or 2.

Action: Press 0. Then re-enter the encryption key values.


MESSAGES


Press 1 to Decrease Volume

Explanation: Decreases the base audio volume for the ATM.

Action: Press 1 repeatedly until the desired volume is reached.

Press 3 to Increase Volume

Explanation: Increases the base audio volume for the ATM.

Action: Press 3 repeatedly until the desired volume is reached.

Press 4 to Scroll Cursor Left

Explanation: When entering the encryption keys (A Key and Comms Key), moves the cursor on the Current Char line to the left on the row of digits (0-F hexadecimal) that represent the value for the current digit.

Action: Move the cursor under the correct value and press the ENTER key to accept that value for the current digit.

Press 6 to Scroll Cursor Right

Explanation: When entering the encryption keys (A Key and Comms Key), moves the cursor on the Current Char line to the right on the row of digits (0-F hexadecimal) that represent the value for the current digit.

Action: Move the cursor under the correct value and press the ENTER key to accept that value for the current digit.

Press 9 to Quit

Explanation: Exit the encryption key screen (for A Key or Comms Key) to cancel your entries.

Action: Press 9.


MESSAGES


Press ENT to Select Current Char

Explanation: On the encryption key screen, puts away the hexadecimal value selected for each digit of the A Key or the Comms Key.

Action: Move the cursor on the Current Char line under the correct hexadecimal value for the current digit and press the ENTER key.

Press ENTER to Continue

Explanation: Press the ENTER key to move from the current screen or prompt to the next screen or prompt.

Settlement

Copy EJ

Copy EJ Backup


Currency Cassette Values Configuration

ATM HW Configuration

Encryption Keys – Encryption Key Mode

Encryption Keys – Key Verification Values

Diagnostics


Set Trace


Press ENTER to Quit

Explanation: Used to exit the Currency Cassette Values screen after all entries are satisfactory.



MESSAGES


Receipt Printer Test Failed

Explanation: The self-test for the receipt printer has failed. The state of health status is not cleared.

Action: Correct the problem (out of paper or ink ribbon, jammed). Press the ENTER key to continue.

Receipt Printer Test Successful

Explanation: The self-test for the receipt printer has completed successfully and the state of health status has been cleared.


Re-enter New Password and Press ENTER. ****

Explanation: Prompt for confirming the new password for accessing the submenus from the Supervisor Main menu.

Diagnostics


Settlement


Action: Enter the new 4-digit password again and press the ENTER key.

Script Finished

Explanation: Files and/or software have been successfully copied or installed from flex disk or CD-ROM to the ATM or copied from the ATM to a flex disk.

Action: Press the ENTER key to complete the task and return to the Maintenance and Supplies menu.


MESSAGES


Statement Printer Test Failed

Explanation: The self-test for the statement printer has failed. The state of health status is not cleared.

Action: Troubleshoot the problem (out of paper or ink ribbon, jammed). Press the ENTER key to continue.

Statement Printer Test Successful

Explanation: The self-test for the statement printer has completed successfully and the state of health status has been cleared.


System Shutting Down

Explanation: The ATM is successfully performing a graceful shutdown

Action: None required.

The ATM must be rebooted to activate this setting.

Explanation: The ATM must be rebooted before the Set Trace on or off function is applied to the ATM operations.

Diagnostics

Set Trace

Action: Go to the Diagnostics menu and do a System Shutdown.

Then Press ENTER to Continue.

Explanation: Press the ENTER key to approve the volume level.


Set Base Volume



MESSAGES


Turn the Mode Switch to NORMAL

Explanation: Exit from Supervisor mode.

Action: Move the mode switch to the NORMAL position. Then press the ENTER key.

Unable to Access Host – Press ENTER to Continue.

Explanation: The ATM has not received a response from the host for at least 60 seconds after the last user entry.


Cash only – standard replenishment, current cash

Deposit only

Cash and deposit – standard replenishment, current cash

Alternate media

Host Replenishment

Add cash

Subtract cash

Add media

Subtract media

Host Sub-Totals

Action: Press the ENTER key and continue.

You Must Re-enter Keys using ‘Enter A Key’ and ‘Enter Comms Key’

Explanation: The Encryption Key Mode has been changed to Single DES (16 digits) or Triple DES (32 digits).

Action: Enter new encryption information for the A Key and the Comms Key.


MESSAGES


23.2 Logged Messages

23.2.1 Activity Log Messages

The Activity log captures task initialization in Supervisor mode including Exit Supervisor and System Shutdown. Note: The Trace log also captures task initialization. In addition, it includes completion, exception, and events such as cancel and failure. The following table summarizes the general format of the Activity Log records.

XML Tag Name Value/Format ATM Number • 999999 Date • mm/dd/yy Time • hh:mm:ss FinancialInstitutionID • 99999 SequenceNumber • 9999 EventName • Activity

• Figure 35. Activity Log Format

The following messages are listed by the EventName.

Add Cash – Host

Explanation: The Add Cash – Host Replenishment function has successfully completed.

Add Cash – Local

Explanation: The Add Cash – Local Counts function has successfully completed.

Canister Type [Unit ID value]

Amount {Amount value] Add Media – Host

Explanation: The Add Media function for Host Replenishment has successfully completed.

Amount (Amount value)

Count (Number of media units)


MESSAGES


ATM Configuration

Explanation: The configurable ATM hardware characteristics have been modified.

Cash and Deposits – Local Sub-Totals

Explanation: The Cash and Deposits function for Local Sub-Totals has successfully completed.

Cassette Value Configuration

Explanation: Cassette values (unit type or bill/media value) were modified.

Change Diagnostics Password

Explanation: The password for the Diagnostics menu has been successfully created or changed.

Change Maintenance and Supplies Password


Change Settlement Password

Explanation: The password for the Settlement menu has been successfully created or changed.

Change System Configuration Password


Clear Cards Captured

Explanation: The local ATM counts for cards captured have been printed at the ATM and cleared.


MESSAGES


Clear Cash

Explanation: The local ATM counts for cash have been printed at the ATM and cleared.

Clear Deposits

Explanation: The local ATM counts for deposits have been printed at the ATM and cleared.

Copy EJ

Explanation: The current Electronic Journal file was cut over, zipped, and copied to flex disk.

Copy EJ Backup

Explanation: The zipped Electronic Journal Backup file was copied to flex disk.

Copy File

Explanation: Software or files were successfully copied from flex disk or CD-ROM to the ATM or from the ATM to a flex disk.

Copy Trace Log

Explanation: The Trace Log was successfully from the ATM to the flex disk.

Current Cash – Cash and Deposits

Explanation: The Current Cash – Cash and Deposits function for Host Final Settlement has completed successfully.

Current Cash – Cash Only

Explanation: The Current Cash – Cash Only function for Host Final Settlement has completed successfully.

Enter Admin Card Data

Explanation: The Admin Card number has been entered and the ATM has built and stored its Track 2 image.


MESSAGES


Enter Diagnostics

Explanation: The user has entered Diagnostics menu.

Enter Diagnostics Password

Explanation: The user has entered the correct password for the Diagnostics menu.

Enter Encryption Comms Key

Explanation: The encryption of Comms Key has successfully completed.

Enter Encryption Key A

Explanation: The encryption of Key A has successfully completed.

Enter Encryption Type

Explanation: The Set Encryption Key Mode has successfully completed.

Enter Maintenance and Supplies

Explanation: The user has entered the Maintenance and Supplies menu.

Enter Maintenance and Supplies Password

Explanation: The user has entered the correct password for the Maintenance and Supplies menu.

Enter Settlement

Explanation: The user has entered the Settlement menu.

Enter Settlement Password

Explanation: The user has entered the correct password for the Settlement menu.

Enter System Configuration

Explanation: The user has entered the System Configuration menu.


MESSAGES


Enter System Configuration Password

Explanation: The user has entered the correct password for the System Configuration menu.

Enter Supervisor

Explanation: Entering the Supervisor mode at the ATM has been successful.

Exit Supervisor

Explanation: The Supervisor mode has been exited successfully and the ATM is back in service (Normal mode).

Final Settlement – <chosen media type>

Explanation: The Final Settlement function for the chosen alternate media type (such as stamps) has completed successfully.


Final Settlement – Deposit Only

Explanation: The Deposit Only function has completed successfully.


Host Sub-Totals

Explanation: The Host Sub-Totals have been printed successfully at the ATM.

Key Verification Numbers

Explanation: The status for the encryption of the A Key and the Comms Key at the ATM.

OK = Was successful

Failed = Did not match

No A Key = A keys did not match

Comms Key followed by no entry (blank) = Comms key not entered correctly


MESSAGES


Print Configuration

Explanation: The ATM configuration parameters that were defined in Supervisor mode have been printed on the receipt printer.

Print Counts

Explanation: The local ATM totals have been printed successfully on the receipt printer.

Set Date/Time

Explanation: The current date and time has been successfully set at the ATM.

Set Time Zone

Explanation: The time zone has been successfully set at the ATM.

Set Trace

Explanation: The Set Trace function has been successfully turned on or off at the ATM.

Set Volume

Explanation: The base volume has been adjusted.

Standard Replenishment – Cash and Deposit

Explanation: The Standard Replenishment – Cash and Deposit function has completed successfully.

Host Final Settlement Standard Replenishment – Cash Only

Explanation: The Standard Replenishment – Cash Only function has completed successfully.



MESSAGES


Sub-Totals

Explanation: The Host Sub-Totals have been printed successfully at the ATM.

Sub-Totals – Cards Captured

Explanation: The Local Sub-Totals – Cards Captured function has completed successfully.

Subtract Cash – Host

Explanation: The Subtract Cash – Host Replenishment function has successfully completed.

Canister Type

Amount Subtract Cash – Local

Explanation: The Subtract Cash – Local Counts function has successfully completed.

Canister Type

Amount Subtract Media – Host

Explanation: The Subtract Media function for Host Replenishment has successfully completed.

System Shutdown

Explanation: The ATM has an orderly shutdown.

Test Devices

Explanation: The ATM hardware devices have been tested for state of health.

Card Reader

Cash Dispenser

Depository


MESSAGES


Receipt Printer

Statement Printer

Journal Printer

CPM/IPM

BNA

23.3 Audio Messages

Keyboard Beeps

Explanation: Invalid menu selection or entry.

Cash Adjust Functions

Canister Type

Enter Amount screen.

Action: Make a different menu selection or re-enter data correctly.


CONFIGURATION CONSIDERATIONS


A Configuration Considerations

The functionality of the Supervisor mode is configurable. A brief overview is provided in this section. Refer to the NCR APTRA Edge Remote Configuration Guide for details about the Data Dictionary and other configurability options.

A.1 Data Dictionary Entries

The Data Dictionary (dd.dat) specifies parameters for entries in the Supervisor mode. Most entries are part of the SUPERVISOR group and are formatted as:

SUPERVISOR.[field name]=[parameter]

However, there are some exceptions; for example, the currency cassette value entries are in the CURRENCY group and the hardware entries are in the HWCONFIG group.

A.1.1 Initial Values

The following initial values are assigned to the SUPERVISOR dd.dat entries with standard supervisor.

Admin Card number

SUPERVISOR.TRACK2= ; 599999004701605988=9912000000?

SUPERVISOR.TRACK2FORMAT= ; xxxxxxxxxxxxxxxxxx=yyyyyyyyyy?

Supervisor Settlement Password and Host Settlement PIN

SUPERVISOR.SETTLEMENTPASSWORD=0000

SUPERVISOR.SETTLEMENTPIN=1234

SUPERVISOR.PINTOUSE=dd

Display Canister Type

SUPERVISOR.DISPLAYCANISTERTYPEHOST=Yes

SUPERVISOR.DISPLAYCANISTERTYPELOCAL=Yes

Display Amount

SUPERVISOR.DISPLAYAMOUNT=Yes

SUPERVISOR.DISPLAYMEDIAAMOUNT=Yes




Base Volume Setting

SUPERVISOR.VOLUMEINCREMENT=2500

SUPERVISOR.DISABLEMASTERVOLUME=False (3.00.50 only)

Copy File Script Name

SUPERVISOR.SCRIPTNAME=install.bat

Disable Copyfile

SUPERVISOR.DISABLECOPYFILE=False

ATM Machine Type

STARTOFDAY.MACHINETYPE=5675

ATM Machine Number

GLOBAL.MACHINENUMBER=110811

Currency Cassette Values

SUPERVISOR.DISPLAYCURRENCYCASSETTEVALUESTASK=YES

CURRENCY.CASSETTE[1-4]TYPE=USD

CURRENCY.CASSETTE[1-4]VALUE=

CURRENCY.CASSETTE[1-4]UNITTYPE=

ATM Devices

The devices present on the ATM determine which HWCONFIG entries will be populated.

SUPERVISOR.ALTERNATERECEIPTANIMATION=No

SUPERVISOR.COINDISPENSERPRESENT=Yes

SUPERVISOR.DEPOSITORYPRESENT=Yes

SUPERVISOR.JOURNALPRINTERPRESENT=Yes

SUPERVISOR.STATEMENTPRINTERPRESENT=Yes

CONSUMERFLOW.PINPADTYPE=UEPP

HWCONFIG.CPMPRESNT




HWCONFIG.BNAPRESENT

HWCONFIG.ENVELOPEDEPOSITORYPRESENT

HWCONFIG.NIGHTSAFEDEPOSITORYPRESENT

HWCONFIG.STATEMENTPRINTERPRESENT

HWCONFIG.CARDREADERPRESENT

HWCONFIG.CASHDISPENSERPRESENT

HWCONFIG.JOURNALPRINTERPRESENT

HWCONFIG.RECEIPTPRINTERPRESENT

Dispenser Test

SUPERVISOR.TESTCASSETTESBYTYPE=No

Fault Management

SUPERVISOR.DISPLAYBNAFAULT=No

SUPERVISOR.DISPLAYCPMFAULT=No

SUPERVISOR.DISPLAYOOS=No

SUPERVISOR.FAULTSLISTONCARDENTRY=Yes

SUPERVISOR.USEFAULTLIST=Yes

Encryption

SUPERVISOR.ENCRYPTIONKEYMODE=Secure

SUPERVISOR.ENCRYPTIONTYPE=Triple

SUPERVISOR.WAITFORKEYEXCHANGE=No

Timeouts (see information below about these timeouts)

SUPERVISOR.EXITKEYTIMEOUT=120

SUPERVISOR.KEYEXCHANGETIMEOUT=10

SUPERVISOR.KEYTIMEOUT=120

SUPERVISOR.SAFEDOORTIMEOUT=120




Purge Bin

SUPERVISOR.CLEARPURGEBINONEXIT=No

TCP/IP Menus

SUPERVISOR.DISPLAYEJAGENTCONFIG=Yes

SUPERVISOR.DISPLAYHOSTTCPIPCONFIG=Yes

SUPERVISOR.DISPLAYLOCALTCPIPCONFIG=Yes

SUPERVISOR.DISPLAYPASSPORTAGENTCONFIG=Yes

A.1.2 Settlement Options

Copy EJ/Copy EJ Backup

SUPERVISOR.TERMIDONEJARCHIVENAME=False

SUPERVISOR.TIMESTAMPONEJARCHIVENAME=False

Display Canister Type

SUPERVISOR.DISPLAYCANISTERTYPEHOST=Yes

SUPERVISOR.DISPLAYCANISTERTYPELOCAL=Yes

Note: This dd.dat entry is ignored for add or subtract media since only one canister type is assigned to alternate media.

Display Admin Card Data

SUPERVISOR.DISPLAYADMINCARDDATA=Yes

Totals Lists

SUPERVISOR.PRINTCASHLIST=No

SUPERVISOR.PRINTCHECKLIST=No

Auto Balance Inquiry

SUPERVISOR.SENDBALANCEINQUIRY=False

Display Cash Amount

SUPERVISOR.DISPLAYAMOUNT=Yes




Display Stamp Amount

SUPERVISOR.DISPLAYMEDIAAMOUNT =Yes

A.2 Electronic Journal (EJ) Files

The following configuration files determine the location and contents of the EJ files.

Data Dictionary (dd.dat)

JournalXXX.xml (Transaction Journal files)

WebATMJournalService.xml (Journal Service Configuration file)

A.3 Supervisor Timeouts

The following information will help you determine the proper timeout values to assign for you system if the default settings need to be adjusted. Additional timeouts exist, but are not user modifiable.

SUPERVISOR.EXITKEYTIMEOUT=120 – Test Devices timeout that specifies the number of seconds to wait for a response at the “Press Enter to Continue” prompt when exiting Supervisor mode; the ATM returns to the ATM application at the end of this timeout value, even if no response is entered.

SUPERVISOR.KEYEXCHANGETIMEOUT=10 – Specifies the number of seconds to wait for a key exchange with the host when entering Settlement from Supervisor or when exiting Supervisor; a value of zero specifies not to wait for key exchange.

SUPERVISOR.KEYTIMEOUT=120 – Specifies the number of seconds Supervisor will sit on a task-level screen waiting for a key press. When this timer expires, Supervisor returns to the previous menu.

SUPERVISOR.SAFEDOORTIMEOUT=120 – Specifies the number of seconds allowed for the replenisher to close the safe door after exiting Supervisor (assuming the safe door was left open); if the safe door is not closed before this timer expires, the dispenser test fails.


FAULT MANAGEMENT DISPLAYS AND MESSAGES


B Fault Management Displays and Messages

Fault Management is designed to give an operator a quick indication of suspected device fault conditions. This section explains the Fault Management functionality that has been implemented in APTRA Edge.

APTRA Edge Fault Management is a text display that indicates current hardware device warning and fault conditions. Device warning/fault conditions are displayed on the rear monitor in Normal (on-line) mode and when first entering Supervisor.

APTRA Edge Fault Management is not designed to either test or clear faults; these tasks should be completed using existing diagnostic procedures.

Faults are grouped into two general categories: Self-Clearing and Fatal.

Self-Clearing faults will be cleared once the hardware condition is resolved (i.e. Paper Out - Reload Paper, Cassette Out - Reinsert Cassette, Cash Low - Load Media, etc.).

Fatal faults require the hardware condition to be resolved and then the fault condition to be cleared using existing procedures for testing.

The Fault Management list is cleared once the operator successfully exits Supervisor, at which time a re-query of the devices is performed by the Fault Management component.

B.1 No Faults Exist Message

When no faults exist on the ATM, a large check will be displayed on the rear operator panel (see Figure 36). This is to provide “at-a-glance” confirmation that the ATM hardware is operating properly.

• Figure 36. No faults display




B.2 Fault Messages

When faults exist on the ATM, messages display on the rear operator panel while the ATM is in Normal mode and when first entering Supervisor.

On ATMs with a rear operator panel, while in Normal mode, a current fault list is displayed for viewing purposes only. When the ATM first enters Supervisor, on both front and rear serviced units, a Faults Menu will display on the Supervisor screen. If no faults currently exist, the Faults Menu screen will not be shown and the screen flow will proceed as normal. Sample messages are shown in Figure 37.

• Figure 37. Sample initial fault message

Each fault on the display is numbered. Pressing the fault number on the keypad displays a more detailed description of the fault. Figure 38 below shows the detailed description for fault 1 in Figure 37 above.

• Figure 38. Sample detailed fault message

1 Fault(s) 8/26/07 10:15

Deposit Transport/shutter closed Device: Envelope Depository Module: Fault ID: default complex CORRECTIVE ACTION: default action For Help Phone xxx-xxxx Service Engineer Required

1 Fault(s) 8/26/07 10:13 Faults Menu 1 Deposit Transport/shutter c 2 Pick failure (out of bills)

<CNL> or <ESC> to Exit




To exit the Faults Menu screen and proceed to the normal Supervisor menu, press one of the following keys, depending upon the type of ATM you have:

ATMs without Operator Panel: CANCEL (from the EPP keypad)

ATMs with Operator Panel: CNL

Rear Service ATMs with full Keyboard: ESC The remainder of this section contain a list the device acronyms used in the warning/fault messages, and a list of the actual messages themselves with a notation of whether they are self-clearing or not.

B.3 Fault List by Device

This section lists the faults that can be displayed on the rear panel. These fault displays can use one or more of the following acronyms.

BNA = Bunch note acceptor

CDM = cash dispenser

CIM = card identification module

CPM/SCPM = Check processing module

CROPF = card return on power fail

DEP = envelope depository

DPTR = full statement printer

EDSP = envelope dispenser

IDC = card reader

JPTR = journal printer

LFCC = latch fast card capture

LVDT = linear variable displacement transducer

NS = night safe

NVRAM = non-volatile RAM

PIN = PIN pad

RPTR = receipt printer

SCIF = smart card interface

SCRW = smart card reader writer

SIU = sensor indicator

TERM = ATM




B.3.1 Bunch Note Acceptor (BNA)

Fault Text Module Self-Clearing

BNA Capture Bin error BNA_NAME No BNA Capture Bin full BNA_NAME No BNA Capture Bin nearly full BNA_NAME Yes BNA Cash bin door open BNA_NAME No BNA Cash Bin full BNA_NAME No BNA Cash Bin missing BNA_NAME No BNA Cash Bin nearly full BNA_NAME Yes BNA Cash bin2 almost full BNA_NAME No BNA Cash bin2 full BNA_NAME No BNA Cash bin2 missing BNA_NAME No BNA Cassette device error BNA_NAME No BNA Command not acceptable BNA_NAME Yes BNA Communications error BNA_NAME No BNA Controller device error BNA_NAME No BNA Distrib/Overrun error BNA_NAME Yes BNA Escrow device error BNA_NAME No BNA Escrow empty BNA_NAME Yes BNA Escrow full BNA_NAME Yes BNA General Device error BNA_NAME No BNA In-Feed device error BNA_NAME No BNA Interlock/Trnspt open BNA_NAME No BNA No active currency BNA_NAME No BNA Notes in device BNA_NAME No BNA Reject Block error BNA_NAME No BNA Shutter device error BNA_NAME No BNA Tampering detected BNA_NAME No BNA Transport device error BNA_NAME No BNA Unable to write to file BNA_NAME Yes BNA Validator device error BNA_NAME No Cash Deposit error BNA_NAME No Cash Deposit jam BNA_NAME No Cash Deposit tampering BNA_NAME Yes




B.3.2 Card Reader (IDC)


ANSI X9.8 pin block error No card captured on eject No Card jam No Card jam during capture No Card reader is in SCRW No Card removed during capture No IDC password no match No IDC bin overfill No IDC blank track No IDC card movement failure No IDC card not in SCRW No IDC CIM communication fail No IDC CIM interface board fail No IDC CIM no communication No IDC CIM security defect No IDC CIM test failed No IDC contact unit failure No IDC CROPF failure No IDC CROPF not supported No IDC customer tampering No IDC device inoperative No IDC error recovery No IDC invalid card response No IDC invalid data format No IDC invalid key No IDC invalid key ID No IDC invalid key type No IDC invalid parent key type No IDC invalid password No IDC invalid SCIF code No IDC invalid SCIF format No IDC key integrity error No IDC key parity error No IDC LFCC bin removed No IDC LFCC bin full No





IDC no smart card encryptor No IDC password no match No IDC power up time No IDC read error No IDC SCIF not configured No IDC SCIF response timeout No IDC SDC link failure No IDC shutter jam close No IDC shutter jam open No IDC shutter switch fail No IDC speed out-fast No IDC speed out-slow No IDC speed within +-1% No IDC speed within +3% No IDC speed within -3% No IDC Stopper pin failure No IDC too many card jams No IDC too many read errors No IDC too many shutter jams No IDC too many write errors No IDC track not supported No IDC track3 error No IDC transmission error No IDC unable to capture No IDC write error No Illegal card type/parameter No Invalid card detected No Invalid smart card code No Invalid smart card data No No card entered No No card in reader No No smart card response No Smart card removed error No Smart card switch off No Smart card switched off No Too many invalid cards No




B.3.3 Check Processing Module (CPM) and SCPM


Check Deposit error CPM_NAME No Check Deposit jam CPM_NAME No Check Deposit tampering CPM_NAME Yes CPM back image error CPM_NAME No CPM bin overfill CPM_NAME No CPM capture bin 1 full CPM_NAME No CPM capture bin 2 full CPM_NAME No CPM capture bin 3 full CPM_NAME No CPM capture bin removed CPM_NAME No CPM command not completed CPM_NAME No CPM Comms error occurred CPM_NAME No CPM comms errors exceeded CPM_NAME No CPM Comms timeout CPM_NAME No CPM communications error CPM_NAME No CPM device severity fatal CPM_NAME No CPM doc in wrong pocket CPM_NAME No CPM doc jammed in outfeed CPM_NAME No CPM doc present when enabled CPM_NAME No CPM doc too narrow CPM_NAME No CPM double feed detected CPM_NAME No CPM driver error occurred CPM_NAME No CPM exceeded USB resets CPM_NAME No CPM front image error CPM_NAME No CPM interlock is open CPM_NAME No CPM invalid doc entered CPM_NAME No CPM item too long for bin CPM_NAME No CPM jam at Camera CPM_NAME No CPM jam at Deskew CPM_NAME No CPM jam at Endorser CPM_NAME No CPM jam at entry CPM_NAME No CPM jam at MICR CPM_NAME No CPM jam at Stamp CPM_NAME No CPM jam detected CPM_NAME No CPM jam threshold exceeded CPM_NAME No





CPM jam/timeout exceeded CPM_NAME No CPM MICR read error CPM_NAME No CPM prev command in progress CPM_NAME No CPM printer faulty CPM_NAME No CPM printer is fatal CPM_NAME No CPM Sensors or Bin failure CPM_NAME No CPM shutter comm fault CPM_NAME No CPM shutter fault CPM_NAME No CPM shutter jammed closed CPM_NAME No CPM shutter jammed open CPM_NAME No CPM shutter still open CPM_NAME No CPM stacking bin 1 fault CPM_NAME No CPM stacking bin 1 jam CPM_NAME No CPM stacking bin 3 fault CPM_NAME No CPM stacking bin 3 jam CPM_NAME No CPM stamp is fatal CPM_NAME No CPM thick or multiple items CPM_NAME No CPM USB reset occurred CPM_NAME No

B.3.4 Dispenser (CDM)


bills being rejected Cassette Yes Cassette TypeX is fatal No Cassette TypeX out of bills Yes Cassette TypeX overfilled Yes Cassette TypeX (low) bills Yes CDM 12C bus failure No CDM bills not cleared No CDM bills not configured Yes CDM bills on exit slot Yes CDM Communication fail No CDM execution processor fail No CDM LVDT fail No CDM main transport failed Yes CDM no bills or bills taken Yes





CDM NVRAM access fail No CDM pick value not tested No CDM position locked No CDM Presenter disk failed No CDM presenter sensors fail No CDM safe door open Yes CDM SDC link failure No CDM shutter jam closed No CDM shutter jam open No CDM T1 service switched OFF No CDM T1 service switched ON No currency jam in presenter No Currency transport jam No Dispenser/cassette(s) FATAL No MSG_CDM_PURGE_BIN_OUT Purge bin Yes no bills Cassette Yes pick failure Cassette Yes Pick failure (out of bills) Cassette Yes Presenter clamping failed No Purge bin overfilled Purge bin Yes

B.3.5 Depository (DEP)


Anti fishing sensor fail No Dep. interlock failed No Dep. inter-processor fail No Dep. Motor speed too fast No Dep. print head removed No Dep. SDC link failure No Dep. shutter jammed closed No Dep. shutter jammed open No Dep. timing disk failure No Dep. Transport jam Yes Dep. transport motor fail No Dep. transport sensor fail No





Dep. Transport/shutter closed No Dep. Transport/shutter open No Depository bin overfill Deposit Bin No

B.3.6 Envelope Dispenser (EDSP)


Depository bin overfill Deposit Bin No EDSP a Core Driver cmd failed No EDSP bin low sensor failure No EDSP cass /ptr head missing No EDSP cass low, env pick fail Yes EDSP 'Clear Dep' cmd req’d No EDSP comms failed No EDSP ctrl electronics fail No EDSP exit shutter failure No EDSP fatal; cmd rejected No EDSP fish solenoid jammed No EDSP interlock fail No EDSP or EDEP motor failed No EDSP possible tampering No EDSP SDC link failure No EDSP sensor(s) failed No EDSP timing disk sens fail No EDSP trnspt jam at sensor No EDSP trnspt jam before sensor No

B.3.7 Journal Printer (JPTR)


Journal printer eject jam No Journal printer open No JPTR black mark error No JPTR communications error No JPTR head jam/knife jam No





JPTR knife needs replaced Knife No JPTR not used No JPTR paper low Paper No JPTR paper not loaded/jam Paper Yes JPTR paper out Paper Yes JPTR printhead needs replaced Print Head No JPTR replace knife now Knife No JPTR replace printhead now Print Head No JPTR replace ribbon now Ink/Ribbon No JPTR ribbon needs replaced Ink/Ribbon No JPTR SDC link failure No

B.3.8 Night Safe (NS)


NS bag drop switch closed No

NS bag drop switch open No NS bin overfill No

NS error in turnaround test No

B.3.9 Pin Pad (PIN)


Pin pad hardware Error No

Pin pad SDC link failure No PIN parity error (NBS only) No

B.3.10 Receipt Printer (RPTR)


Receipt printer open Yes RPTR black mark error No RPTR capture bin full No





RPTR capture jam No RPTR Communications error No RPTR communications error No RPTR control board error No RPTR eject jam No RPTR exit jam on capture No RPTR head burnt out No RPTR head jam/knife jam No RPTR head overheated No RPTR knife needs replaced soon Knife No RPTR media not cleared No RPTR no rcpt during control No RPTR not used Yes RPTR paper low Paper No RPTR paper not loaded/jam Paper No RPTR paper out Paper No RPTR printhead replace now Print Head No RPTR printhead replace soon Print Head Yes RPTR replace knife now Knife No RPTR ribbon replace now Ink/Ribbon No RPTR ribbon replace soon Ink/Ribbon No RPTR SDC link failure No RPTR transport jam No RPTR trnspt not connected No RPTR voltage error No

B.3.11 Sensor Indicators (SIU)


Card bin is out Card Bin Yes Cassette (bottom) is out Fourth Cassette Yes Cassette (second) is out Second Cassette Yes Cassette (third) is out Third Cassette Yes





Cassette (top) is out Top Cassette Yes Currency reject bin is out Reject Bin Yes Deposit bin is out Deposit Bin Yes Door contact is inactive Door Contact No Enclosure is inactive Electronics

Enclosure No

Heat sensor inactive Vibration/Heat No MSG_CDM_PURGE_BIN_OUT Currency Reject Bin Yes Silent signal is inactive Silent Signal No

B.3.12 Statement Printer (DPTR)


Document printer fatal No DPTR beyond end of media No DPTR Black mark error No DPTR buncher failure No DPTR capture bin full Capture Bin Yes DPTR capture bin overfill Yes DPTR capture jam No DPTR clamp drive jam closed No DPTR clamp drive jam open No DPTR communications Error No DPTR knife needs replaced Knife No DPTR left open No DPTR malfunction No DPTR mechanical jam No DPTR Media jam(fatal) No DPTR media removed No DPTR media stuck No DPTR paper low Paper No DPTR paper out Paper Yes DPTR printhead needs replaced Print Head No DPTR replace knife now Knife No DPTR replace printhead now Print Head No DPTR replace ribbon now Ink/Ribbon No





DPTR ribbon needs replaced Ink/Ribbon No DPTR SDC link failure No

B.3.13 Terminal (TERM)


Terminal Not In Service Yes

NCR APTRA EDGE 3.00 SUPERVISOR GUIDE

INDEX


C Index

A Activity Log Messages, 180 Add Camera, 139 Add Cash, 34, 43 Add Program, 135 Add/Delete Cassettes, 70 Admin Card, 5, 17 Advanced TCP/IP Settings, 119 Agent Configuration, 128 Alphanumeric Matrix for EOP Keyboard, 74 Alt Receipt Animation, 78 Alternate media, 34, 37, 43, 45 Alternate media settings, 68, 69 ATM as Client, 116 ATM as Server, 113 ATM HW Configuration, 72 ATM Properties screen, 146 Audio Messages, 187

B Background Color, 141 BillValue, 69 BNA, 40, 66 Bunch Note Acceptor Faults, 196

C Camera

Add or Remove, 139 Canister Type, 34, 37, 43, 45 Card Access, 5 Card Reader Faults, 197 Card Reader Orientation Configuration, 77 Cash setting, 69 Change Background Color, 141 Change Device Configuration, 142 Change Password, 20, 55, 82, 151 Check Image Archives, 21 Check Processing Module Faults, 199 Check Processor, 62 Clear Cards Captured, 34 Clear Cash (with Envelope Deposits), 32 Clear Cash (with Intelligent Deposits), 41 Clear Cash Deposit (with Intelligent Deposits), 48 Clear Check Deposit (with Intelligent Deposits), 49 Clear Deposit (with Envelope Deposits), 33 Configuration Files, 188

Data Dictionary, 188, 192 Electronic Journal, 192

Copy Check Images, 21 Copy EJ, 18 Copy EJ Backup, 19

Copy File, 50 Copy File Log, 51 Copy File Verification, 51, 52 Copy Trace Logs to Disk, 148 Copyfile exit codes, 51 Currency Cassette Configuration, 68 Currency Cassette Values Menu

Add/Delete Cassettes, 70 Currency Cassette Values, 68

Currency Cassette Values Menu, 68 Current Cash, 23 Current Cash and Deposits, 24

D Depository Faults, 201 Deposits, 25 DES, 84 Device Configuration, 142 Diagnostics Menu, 146

Copy Trace Logs to Disk, 148 Display Software Versions, 150 More, 153, 155, 160 Set Trace, 149 System Shutdown, 150 Technician Diagnostics, 146

Diagnostics-More Menu Investigation Management, 160 Problem Investigation, 155

Diebold ATMs, 72 Disable Copyfile, 189 Disable Firewall, 133 Dispenser Faults, 200 Display Software Versions, 150 DNS Names, 113, 116

E Easy Point 57 receipt printer animation, 78 EJ Agent Configuration, 124 Electronic Journal, 18, 19

Copy, 18 Copy Backup, 19

Enable Firewall, 132 Encryption Keys, 67 Encryption Keys Menu

Enter A Key, 86, 97 Enter Comms Key, 99 Key Verification Values, 90, 101 Proxy Configuration, 91 Set Encryption Key Mode, 84, 95

Encryption Keys Menu – Single DES and Triple DES Non-PCI Compliant, 95

Encryptor - Initialize, 94, 105 Enter A Key, 86, 97


INDEX


Enter Comms Key, 99 Envelope Dispenser Faults, 202 Exit Supervisor Mode, 6

Device Failure, 8

F Fatal faults, 193 Fault List by Device, 195 Fault Management, 193 Fault Message Format, 194 Faults menu, 4 Firewall Adv. Settings, 133, 134 Firewall Configuration, 107, 132 First Line Maintenance menu, 146

H Hardware Configuration, 72, 74 Host Settlement Menu, 22 Host TCP/IP Configuration, 113

I Initial Cash, 26 Initialize Encryptor, 94, 105 Interim Totals, 26 Introduction, 1 Investigation Management, 160 iTran 1000, 40, 62, 65

J Journal Configuration, 77 Journal Printer Faults, 202

K Key Verification Values, 90, 101

L Local Counts Menu with Envelope Deposits, 31 Local Counts Menu with Intelligent Deposits, 40 Local TCP/IP Configuration, 111 Logged Messages, 180

M MAC Flags, 91, 103 Maintenance and Supplies Menu, 50

Copy File, 50 Test Devices, 57

Master Volume, 79 Menu Structure, 9, 13

Diagnostics, 15 Maintenance and Supplies, 14 System Configuration, 14

Messages, 163 MGSoft Trap Service, 127 Mode Switch, 4 More Menu

Diagnostics Menu, 153 System Configuration, 137

N Network Configuration, 79 Network Configuration Menu, 107

Firewall Configuration, 132 Proxy Configuration, 103 SNMP Configuration, 126 TCP/IP Configuration, 111

Night Safe Faults, 203 No Faults Exist Message, 193

O Operations Guidelines, 6

P Parts Validation, 94, 105 Passport Agent Configuration, 122 Password, 20, 55, 82, 151

Diagnostics, 151 Maintenance and Supplies, 55 Settlement, 20 System Configuration, 82

PCI Compliant encryption, 84 PIN, 22 PIN Pad configuration, 73 Pin Pad Faults, 203 Print Configuration, 108 Print Counts (with Envelope Deposits), 31 Print Counts (with Intelligent Deposits), 40 Problem Investigation, 155 Proxy Configuration, 91, 103

R Reboot, 67, 70, 149, 150

ATM Hardware Configuration, 149 Currency Cassette Values, 70 Set Trace, 149 System Shutdown, 150

Receipt Animation Configuration, 78 Receipt Printer Faults, 203 References, 2 Remove Camera, 141 Remove Program, 136 Replenish Cash, 29

S SCPM Faults, 199 Secure Key Entry, 84


INDEX


Security Configuration, 130 Security Terminal Number, 93, 104 Self Service Assistant, 146 Self-Clearing faults, 193 Sensor Indicators Faults, 204 Set Base Volume, 79 Set Date/Time, 137 Set Encryption Key Mode, 84, 95 Set Time Zone, 138 Set Trace, 149 Settlement Menu, 16

Admin Card, 17 Change Password, 20 Copy Check Images, 21 Electronic Journal Copy, 18, 19 Host Settlement Menu, 22 Local Counts Menu with Envelope Deposits, 31 Local Counts Menu with Intelligent Deposits, 40

Settlement Options, 191 SNMP Configuration, 107, 126 SNMP Service, 126 Stamps, 37 Stamps settings, 68, 69 Start/Stop MGSoft Trap Service, 127 Start/Stop SNMP Service, 126 Start/Stop Trap Service, 127 Statement Printer Faults, 205 Subtract Cash, 37, 45 Supervisor Functions, 4 Supervisor Main Menu, 9

Diagnostics, 146 Exit, 6 Maintenance and Supplies, 50 Settlement, 16 System Configuration, 67 Transfer Display, 11

Supervisor Timeouts, 192 system application diagnostics menu, 147 System Configuration - More

Change Background Color, 141 Change Device Configuration, 142 Configure Camera, 139 Set Date/Time, 137 Set Time Zone, 138

System Configuration Menu, 67 ATM HW Configuration, 72 Currency Cassette Values, 68 Encryption Keys Menu – Non-PCI Compliant, 95 Encryption Keys Menu – PCI Compliant, 84 More Menu, 137 Network Configuration, 79 Set Base Volume, 79

System Shutdown, 150

T TCP/IP Configuration, 107, 111

EJ Agent Configuration, 124 Host Configuration, 113 Local Configuration, 111 Passport Agent Configuration, 122

Technician Diagnostics, 146 Terminal Faults, 206 Test Card Reader, 61 Test Cash Dispenser, 60 Test Depository, 62 Test Devices, 50, 57

All Devices, 57 BNA, 66 Card Reader, 61 Cash Dispenser, 60 CPM/SCPM, 65 Depository, 62 Journal Printer, 64 Receipt Printer, 59

Test Devices - 2 Menu, 64 Test Journal Printer, 64 Test Receipt Printer, 59 Test Statement Printer, 59 Test the BNA, 66 Test the CPM, 65 Time Zone. See Set Time Zone Trace

Copy, 148 Set, 149

Transfer Display, 11 Traps Configuration, 129 Triple DES, 84

U UnitType, 69 USB flash drive, 50, 148

V Versions, 150 Voice Guidance ATM model number designation, 72 Volume Increments, 81

W What’s New for APTRA Edge Release 3.00, 3

B001-0000-0149 Jan 2010

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APTRA Edge 3.00 and 3.00.50 Supervisor Guide

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