B R I N G I N G LRM T O L I F E A M E R I C A N P U B L I C U N I V E R S I T Y S Y S T E M

A G E N D A

WhoThe Context

WhyThe Big Vision

HowThe Implementation

WhatThe Impact

T H E C O N T E X TW H O

A B O U T T R A C Y

• Worn many hats in academia:

• Quality Manager

• Director of Admissions

• AVP, Transfer Students

• AVP, Enterprise Content Management

• AVP, New Business Operations

A B O U T A P U S

• Founded in 1991

• Two universities

• 100% online

• Monthly starts

• 190 accredited programs

A B O U T O U R C O M M U N I T Y

• 100,000+ active students

• Working adults with transfer credits

• 53% active duty military

• All 50 states + 100 countries

• Across the educational spectrum:

• Associate’s: 21%

• Bachelor’s: 59%

• Master’s: 20%

• 1,750 faculty members

T H E B I G V I S I O NW H Y

O U R N E E D S

Qualitative Enhance the student experience

Quantitative Drive student success

O U R V I S I O N

• More meaningful and personalized interactions with students

• More support when students need it

• More student engagement outside academics

• More staff satisfaction

O U R C H O I C E

• LRM empowers:

• Students to access tailored info and connections at each stage

• Staff to access real-time info on student goals, activities, and progress

• Students and staff to engage on a more personal level

T H E I M P L E M E N TAT I O NH O W

P L A N N I N G

Plan AReplace Virtual Campus

Plan BPhased Rollout

T E C H N I C A L

• Intensive discovery

• Collaborative requirements gathering

• Iterative design

• Comprehensive UAT

• Controlled release management

• Go-live!

P E O P L E

• Students

• Staff

T H E I M PA C TW H A T

C H A L L E N G E S

• Technical

• Business

O U T C O M E S

• Collaborating with Fidelis

• Staff satisfaction

• Student experience

O N E M O R E T H I N G …

T R A C Y ’ S T I P S

• Early engagement with UAT and training teams

• Project manager + program manager

• Early adopters

• Increased integration testing

• Improved scoping + analysis

• Minimize project team turnover