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-1 Chapter 10 Chapter 10 Accounts Accounts Receivable and Receivable and Inventory Inventory Management Management © Pearson Education Limited 2004 Fundamentals of Financial Management, 12/e Created by: Gregory A. Kuhlemeyer, Ph.D. Carroll College, Waukesha, WI
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Page 1: AR and Inv Management

10-1

Chapter 10Chapter 10Accounts Receivable Accounts Receivable

and Inventory and Inventory ManagementManagement

© Pearson Education Limited 2004Fundamentals of Financial Management, 12/e

Created by: Gregory A. Kuhlemeyer, Ph.D.Carroll College, Waukesha, WI

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10-2

After studying Chapter 10, After studying Chapter 10, you should be able to:you should be able to:

List the key factors that can be varied in a firm's credit policy and understand the trade-off between profitability and costs involved.

Understand how the level of investment in accounts receivable is affected by the firm's credit policies.

Critically evaluate proposed changes in credit policy, including changes in credit standards, credit period, and cash discount.

Describe possible sources of information on credit applicants and how you might use the information to analyze a credit applicant.

Identify the various types of inventories and discuss the advantages and disadvantages of increasing/decreasing inventories.

Describe, explain, and illustrate the key concepts and calculations necessary for effective inventory management and control, including classification, economic order quantity (EOQ), order point, safety stock, and just-in-time (JIT).

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10-3

Accounts Receivable and Accounts Receivable and Inventory ManagementInventory Management

Credit and Collection Policies

Analyzing the Credit Applicant

Inventory Management and Control

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10-4

Credit and Collection Credit and Collection Policies of the FirmPolicies of the Firm

(1) Average Collection Period

(2) Bad-debtLosses

Quality ofQuality ofTrade AccountTrade Account

Length ofCredit Period

Possible CashDiscount

FirmCollectionProgram

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10-5

Credit StandardsCredit Standards

The financial manager should continually lower the firm’s credit standards as long as

profitability from the change exceeds the extra costs generated by the additional

receivables.

Credit StandardsCredit Standards -- The minimum quality of credit worthiness of a credit applicant

that is acceptable to the firm.Why lower the firm’s credit standardsWhy lower the firm’s credit standards??

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10-6

Credit StandardsCredit Standards

A larger credit department Additional clerical work Servicing additional accounts Bad-debt losses Opportunity costs

Costs arising from relaxing Costs arising from relaxing credit standardscredit standards

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10-7

Example of Relaxing Example of Relaxing Credit StandardsCredit Standards

Basket Wonders is not operating at full capacity Basket Wonders is not operating at full capacity and wants to determine if a relaxation of their and wants to determine if a relaxation of their credit standards will enhance profitability. credit standards will enhance profitability.

The firm is currently producing a single product with variable costs of $20 and selling price of $25.

Relaxing credit standards is not expected to affect current customer payment habits.

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10-8

Example of Relaxing Example of Relaxing Credit StandardsCredit Standards

Additional annual credit sales of $120,000 and an average collection period for new accounts of 3 months is expected.

The before-tax opportunity cost for each dollar of funds “tied-up” in additional receivables is 20%.

Ignoring any additional bad-debt losses Ignoring any additional bad-debt losses that may arise, should Basket Wonders that may arise, should Basket Wonders

relax their credit standards?relax their credit standards?

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10-9

Example of Relaxing Example of Relaxing Credit StandardsCredit Standards

Profitability of ($5 contribution) x (4,800 units) =additional sales $24,000$24,000

Additional ($120,000 sales) / (4 Turns) =receivables $30,000

Investment in ($20/$25) x ($30,000) =add. receivables $24,000

Req. pre-tax return (20% opp. cost) x $24,000 =on add. investment $4,800$4,800

Yes!Yes! Profits > Required pre-tax return

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10-10

Credit and Collection Credit and Collection Policies of the FirmPolicies of the Firm

(1) Average Collection Period

(2) Bad-debtLosses

Quality ofTrade Account

Length ofLength ofCredit PeriodCredit Period

Possible CashDiscount

FirmCollectionProgram

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10-11

Credit TermsCredit Terms

Credit PeriodCredit Period -- The total length of time over which credit is extended to a customer to pay

a bill. For example, “net 30” “net 30” requires full payment to the firm within 30 days from the

invoice date.

Credit TermsCredit Terms -- Specify the length of time over which credit is extended to a customer

and the discount, if any, given for early payment. For example, “2/10, net 30.”“2/10, net 30.”

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10-12

Example of Relaxing Example of Relaxing the Credit Periodthe Credit Period

Basket Wonders Basket Wonders is considering changing its credit period from “net 30” “net 30” (which has resulted in 12 A/R “Turns” per year) to “net 60” “net 60” (which is expected to result in 6 A/R “Turns” per year). The firm is currently producing a single product

with variable costs of $20 and a selling price of $25.

Additional annual credit sales of $250,000 from new customers are forecasted, in addition to the current $2 million in annual credit sales.

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10-13

Example of Relaxing Example of Relaxing the Credit Periodthe Credit Period

The before-tax opportunity cost for each dollar of funds “tied-up” in additional receivables is 20%.

Ignoring any additional bad-debt losses Ignoring any additional bad-debt losses that may arise, should Basket Wonders that may arise, should Basket Wonders

relax their credit period?relax their credit period?

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10-14

Example of Relaxing Example of Relaxing the Credit Periodthe Credit Period

Profitability of ($5 contribution)x(10,000 units) =additional sales $50,000$50,000

Additional ($250,000 sales) / (6 Turns) =receivables $41,667

Investment in add. ($20/$25) x ($41,667) =receivables (new sales) $33,334

Previous ($2,000,000 sales) / (12 Turns) =receivable level $166,667

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10-15

Example of Relaxing Example of Relaxing the Credit Periodthe Credit Period

New ($2,000,000 sales) / (6 Turns) =receivable level $333,333

Investment in $333,333 - $166,667 =add. receivables $166,666 (original sales)

Total investment in $33,334 + $166,666 =add. receivables $200,000

Req. pre-tax return (20% opp. cost) x $200,000 =on add. investment $40,000$40,000

Yes! Yes! Profits > Required pre-tax return

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10-16

Credit and Collection Credit and Collection Policies of the FirmPolicies of the Firm

(1) Average Collection Period

(2) Bad-debtLosses

Quality ofTrade Account

Length ofCredit Period

Possible CashPossible CashDiscountDiscount

FirmCollectionProgram

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10-17

Credit TermsCredit Terms

Cash DiscountCash Discount -- A percent (%) reduction in sales or purchase price allowed for early payment of invoices. For example, “2/10” “2/10”

allows the customer to take a 2% cash discount during the cash discount period.

Cash Discount PeriodCash Discount Period -- The period of time during which a cash discount can be taken for early payment. For example, “2/10”“2/10” allows a cash discount in the first 10 days from the

invoice date.

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10-18

Example of Introducing Example of Introducing a Cash Discounta Cash Discount

A competing firm of Basket Wonders is considering changing the credit period from “net 60” “net 60” (which has resulted in 6 A/R “Turns”

per year) to “2/10, net 60.”“2/10, net 60.” Current annual credit sales of $5 million are

expected to be maintained. The firm expects 30% of its credit customers (in

dollar volume) to take the cash discount and thus increase A/R “Turns” to 8.

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10-19

The before-tax opportunity cost for each dollar of funds “tied-up” in additional receivables is 20%.

Ignoring any additional bad-debt losses Ignoring any additional bad-debt losses that may arise, should the competing firm that may arise, should the competing firm

introduce a cash discount?introduce a cash discount?

Example of Introducing Example of Introducing a Cash Discounta Cash Discount

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10-20

Example of Using Example of Using the Cash Discountthe Cash Discount

Receivable level ($5,000,000 sales) / (6 Turns) =(Original) $833,333

Receivable level ($5,000,000 sales) / (9 Turns) =(New) $555,556

Reduction of $833,333 - $555,556 =investment in A/R $277,777

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10-21

Pre-tax cost of .02 x .3 x $5,000,000 =the cash discount $30,000$30,000..

Pre-tax opp. savings (20% opp. cost) x $277,777 =on reduction in A/R $55,555$55,555..

Yes! Yes! Savings > Costs

The benefits derived from released accounts receivable exceed the costs of providing the

discount to the firm’s customers.

Example of Using the Example of Using the Cash DiscountCash Discount

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10-22

Seasonal DatingSeasonal Dating

Avoids carrying excess inventory and the associated carrying costs.

Accept dating if warehousing costs plus the required return on investment in inventory exceeds the required return on additional receivables.

Seasonal DatingSeasonal Dating -- Credit terms that encourage the buyer of seasonal products

to take delivery before the peak sales period and to defer payment until after the peak

sales period.

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10-23

Credit and Collection Credit and Collection Policies of the FirmPolicies of the Firm

(1) Average Collection Period

(2) Bad-debtLosses

Quality ofTrade Account

Length ofCredit Period

Possible CashDiscount

FirmFirmCollectionCollectionProgramProgram

Page 24: AR and Inv Management

10-24

Default Risk and Default Risk and Bad-Debt LossesBad-Debt Losses

PresentPolicy Policy A Policy B

Demand $2,400,000 $3,000,000 $3,300,000 Incremental sales $ 600,000 $ 300,000 Default losses Original sales 2% Incremental Sales 10% 18% Avg. Collection Pd. Original sales 1 month Incremental Sales 2 months 3 months

Page 25: AR and Inv Management

10-25

Default Risk and Default Risk and Bad-Debt LossesBad-Debt Losses

Policy A Policy B

1. Additional sales $600,000 $300,000 2. Profitability: (20% contribution) x (1)2. Profitability: (20% contribution) x (1) 120,000 120,000 60,000 60,000 3. Add. bad-debt losses: (1) x (bad-debt %) 60,000 54,000 4. Add. receivables: (1) / (New Rec. Turns) 100,000 75,000 5. Inv. in add. receivables: (.80) x (4) 80,000 60,000 6. Required before-tax return on

additional investment: (5) x (20%) 16,000 12,000 7. Additional bad-debt losses +7. Additional bad-debt losses +

additional required return: (3) + (6)additional required return: (3) + (6) 76,000 76,000 66,000 66,000

8. Incremental profitability: (2) - (7)8. Incremental profitability: (2) - (7) 44,000 44,000 (6,000) (6,000)

Adopt Policy A but not Policy B.Adopt Policy A but not Policy B.

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10-26

Collection Policy Collection Policy and Proceduresand Procedures

The firm should increase collection collection expenditures expenditures until the marginal

reduction in bad-debt losses bad-debt losses equals the marginal outlay to collect.

Collection Collection Procedures Procedures

Letters Phone calls Personal visits Legal action

SaturationSaturationPointPoint

Collection ExpendituresCollection Expenditures

Bad

-Deb

t Los

ses

Bad

-Deb

t Los

ses

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10-27

Analyzing the Analyzing the Credit ApplicantCredit Applicant

Obtaining information on the credit applicant

Analyzing this information to determine the applicant’s creditworthiness

Making the credit decision

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10-28

Sources of InformationSources of Information

Financial statements Credit ratings and reports Bank checking Trade checking Company’s own experience

The company must weigh the amount amount of information of information needed versus the time time

and expense requiredand expense required.

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10-29

Credit AnalysisCredit Analysis

the financial statements of the firm (ratio analysis)

the character of the company the character of management the financial strength of the firm other individual issues specific to the

firm

A credit analyst is likely to utilize A credit analyst is likely to utilize information regardinginformation regarding::

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10-30

Sequential Sequential Investigation ProcessInvestigation Process

The cost of investigation (determining the type and amount of information collected) is balanced against the

expected profit from an order.

An example is provided in the following three slides 10-31 through 10-33.

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10-31

Sample Investigation Sample Investigation Process Flow Chart (Part A)Process Flow Chart (Part A)

* For previous customers only a Dun & Bradstreet reference book check.

Pending Order

Badpast creditexperience

Dun & Bradstreetreport analysis*

RejectYesNoStage 1$5 Cost

Stage 2$5 - $15

Cost

No prior experience whatsoever

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10-32

Sample Investigation Sample Investigation Process Flow Chart (Part B)Process Flow Chart (Part B)

Accept

Yes

No

Credit rating“limited” and/or otherdamaging information

unearthed?

No

Yes

Reject

Credit rating“fair” and/or otherclose to maximum

“line of credit”?

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10-33

Sample Investigation Sample Investigation Process Flow Chart (Part C)Process Flow Chart (Part C)

** That is, the credit of a bank is substituted for customer’s credit.

Bank, creditor, and financialstatement analysis

Accept RejectAccept, only upon

domestic irrevocableletter of credit (L/C)**

Fair PoorGood

Stage 3$30 Cost

Page 34: AR and Inv Management

10-34

Other Credit Other Credit Decision IssuesDecision Issues

Line of CreditLine of Credit -- A limit to the amount of credit extended to an account. Purchaser can buy on

credit up to that limit. Streamlines the procedure for shipping

goods.

Credit-scoring SystemCredit-scoring System -- A system used to decide whether to grant credit by assigning numerical scores to various characteristics

related to creditworthiness.

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10-35

Other Credit Other Credit Decision IssuesDecision Issues

Credit decisions are made Ledger accounts maintained Payments processed Collections initiated

Decision based on the core competencies of the firm.

Outsourcing Credit and CollectionsOutsourcing Credit and Collections The entire credit and/or collection function(s)

are outsourced to a third-party company.

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10-36

Inventory Inventory Management and ControlManagement and Control

Raw-materials inventory Work-in-process inventory In-transit inventory Finished-goods inventory

Inventories form a link between production and sale of a product.

Inventory typesInventory types::

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10-37

Inventory Inventory Management and ControlManagement and Control

Purchasing Production scheduling Efficient servicing of customer

demands

Inventories provide flexibility Inventories provide flexibility for the firm in:for the firm in:

Page 38: AR and Inv Management

10-38

Appropriate Appropriate Level of InventoriesLevel of Inventories

Employ a cost-benefit analysisEmploy a cost-benefit analysisCompare the benefits of economies of production, purchasing, and product

marketing against the cost of the additional investment in inventories.

How does a firm determine How does a firm determine the appropriate level of the appropriate level of

inventories?inventories?

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10-39

ABC Method of ABC Method of Inventory ControlInventory Control

Method which controls expensive inventory

items more closely than less expensive items.

Review “A” items most frequently

Review “B” and “C” items less rigorously and/or less frequently.

ABC method of ABC method of inventory controlinventory control

0 15 45 1000 15 45 100Cumulative Percentage Cumulative Percentage

of Items in Inventoryof Items in Inventory

7070

9090100100

Cum

ulat

ive

Perc

enta

ge

Cum

ulat

ive

Perc

enta

ge

of In

vent

ory

Valu

eof

Inve

ntor

y Va

lue

AA

BBCC

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10-40

How Much to Order?How Much to Order?

Forecast usage Ordering cost Carrying cost

Ordering can mean either the purchase or Ordering can mean either the purchase or production of the item.production of the item.

The optimal quantity to order The optimal quantity to order depends on:depends on:

Page 41: AR and Inv Management

10-41

Total Inventory CostsTotal Inventory Costs

CC: Carrying costs per unit per periodOO: Ordering costs per orderSS: Total usage during the period

Total inventory costs (T) =Total inventory costs (T) =CC ( (Q / 2Q / 2) + ) + OO ( (SS / / QQ))

TIMETIME

Q / 2Q / 2

QQAverageAverage

InventoryInventory

INVE

NTO

RY

INVE

NTO

RY

(in u

nits

)(in

uni

ts)

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10-42

Economic Order QuantityEconomic Order Quantity

The EOQ or optimal quantity (Q*) is:

The quantity of an inventory item to order so that total inventory costs are minimized

over the firm’s planning period.

Q* Q* ==2 (2 (O) () (SS))

CC

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10-43

Example of the Example of the Economic Order QuantityEconomic Order Quantity

Basket Wonders Basket Wonders is attempting to determine the economic order quantity for fabric used in the

production of baskets. 10,000 yards of fabric were used at a constant

rate last period. Each order represents an ordering cost of $200. Carrying costs are $1 per yard over the 100-day

planning period.

What is the economic order quantity?What is the economic order quantity?

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10-44

Economic Order QuantityEconomic Order QuantityWe will solve for the economic order quantity given that ordering costs are $200 per order, total usage over the period was 10,000 units,

and carrying costs are $1 per yard (unit).

Q* Q* ==2 (2 ($200) () (10,00010,000))

$1$1

Q* Q* = = 2,000 Units2,000 Units

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10-45

Total Inventory CostsTotal Inventory CostsEOQ (Q*) represents the minimum EOQ (Q*) represents the minimum

point in total inventory costs.point in total inventory costs.

Total Inventory CostsTotal Inventory Costs

Total Carrying CostsTotal Carrying Costs

Total Ordering CostsTotal Ordering Costs

Q*Q* Order Size (Q)Order Size (Q)

Cos

tsC

osts

Page 46: AR and Inv Management

10-46

When to Order?When to Order?

Order PointOrder Point -- The quantity to which inventory must fall in order to signal that an order must

be placed to replenish an item.Order Point Order Point (OPOP) = Lead time Lead time X Daily usage

Issues to considerIssues to consider::Lead TimeLead Time -- The length of time between the

placement of an order for an inventory item and when the item is received in inventory.

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10-47

Example of When to OrderExample of When to Order

Julie Miller of Basket Wonders Basket Wonders has determined that it takes only 2 days to receive the order of

fabric after the placement of the order.When should Julie order more fabric?When should Julie order more fabric?

Lead time Lead time = = 2 days2 daysDaily usage Daily usage = 10,000 yards / 100 days = 10,000 yards / 100 days = = 100 100 yards per dayyards per dayOrder PointOrder Point = = 2 days 2 days xx 100 yards per day100 yards per day== 200 yards200 yards

Page 48: AR and Inv Management

10-48

Example of When to OrderExample of When to Order

0 0 18 20 38 40 18 20 38 40LeadLeadTimeTime

200200

20002000

OrderOrderPointPointU

NIT

SU

NIT

S

DAYSDAYS

Economic Order Quantity (Q*)Economic Order Quantity (Q*)

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10-49

Safety StockSafety Stock

Our previous example assumed certain demand and lead time. When demand and/or lead time are

uncertain, then the order point is:

Order PointOrder Point =(Avg. lead time x Avg. daily usage) + Safety stockSafety stock

Safety StockSafety Stock -- Inventory stock held in reserve as a cushion against uncertain demand (or

usage) and replenishment lead time.

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10-50

Order Point Order Point with Safety Stockwith Safety Stock

0 18 20 380 18 20 38

400400

20002000

OrderOrderPointPoint

UN

ITS

UN

ITS

DAYSDAYS

22002200

Safety StockSafety Stock200200

Page 51: AR and Inv Management

10-51

Order Point Order Point with Safety Stockwith Safety Stock

UN

ITS

UN

ITS

DAYSDAYS

Safety StockSafety Stock

Actual leadActual leadtime is 3 days!time is 3 days!

(at day 21)(at day 21)

22002200

20002000

OrderOrderPointPoint

400400

200200

0 18 210 18 21

The firm “dips”The firm “dips”into the safety stockinto the safety stock

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10-52

How Much Safety Stock?How Much Safety Stock?

Amount of uncertainty in inventory demand Amount of uncertainty in the lead time Cost of running out of inventory Cost of carrying inventory

What is the proper amount of What is the proper amount of safety stock?safety stock?

Depends on theDepends on the::

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10-53

Just-in-TimeJust-in-Time

A very accurate production and inventory information system

Highly efficient purchasing Reliable suppliers Efficient inventory-handling system

Just-in-TimeJust-in-Time -- An approach to inventory management and control in which inventories are acquired and inserted in production at the

exact times they are needed.Requirements of applying this approachRequirements of applying this approach::

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10-54

Supply Chain ManagementSupply Chain Management

JIT inventory control is one link in SCM. The internet has enhanced SCM and

allows for many business-to-business (B2B) transactions

Competition through B2B auctions helps reduce firm costs – especially standardized items

Supply Chain Management (SCM)Supply Chain Management (SCM) – Managing the process of moving goods, services, and

information from suppliers to end customers.

Page 55: AR and Inv Management

10-55

Trade Credit and Trade Credit and Shareholder ValueShareholder Value

Trade credit arises when goods sold under delayed payment terms Traced to Romans due to obstacles faced in transferring money

through various trading areas Credit terms are taken for granted today Value can be added by managing three areas:

aggregate investment in receivables credit terms credit standards

Over-investing in receivables can be costly ...but, if credit terms are not competitive, then lost sales can be

costly

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10-56

ConclusionConclusion

Minimize bad debts and outstanding receivables

Maintain financial flexibility Optimize mix of company assets Convert receivables to cash in a timely

manner Analyze customer risk Respond to customer needs

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10-57

A/R Management and A/R Management and Shareholder ValueShareholder Value

Marketing StrategyMarketing Strategy

Market Share Obj.Market Share Obj.

Aggregate Inv. in A/RAggregate Inv. in A/R Credit TermsCredit Terms Credit StandardsCredit Standards

Total Dollar InvestmentTotal Dollar Investment Length of Time to PayLength of Time to Pay Acceptance of Marg Cust.Acceptance of Marg Cust.

Max Shareholder ValueMax Shareholder Value

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10-58

Trade vs. Bank CreditTrade vs. Bank Credit

Length of terms Security Amounts involved Resource transferred (goods vs.

money) Extent of analysis

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10-59

Why Extend Credit?Why Extend Credit?

Financial Motive Operating Motive Contracting Motive Pricing Motive All reasons are related to market

imperfections

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10-60

Financial MotiveFinancial Motive Potential of getting a higher price Sellers raise capital at lower rates than customers

and have cost advantages vis-a-vis banks due to: similarity of customers the information gathered in the selling process lower probability of default (the goods purchased

are an essential element of the buyer’s business) seller can more easily resell product if payment is

not made.

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10-61

Operating MotiveOperating Motive

Respond to variable and uncertain demand

Change credit terms rather than: install extra capacity, building or depleting inventories, or forcing customers to wait.

Page 62: AR and Inv Management

10-62

Contracting Cost MotiveContracting Cost Motive

Buyer gets to inspect goods prior to payment

Seller has less theft with separation of collection and product delivery

Page 63: AR and Inv Management

10-63

Pricing MotivePricing Motive

Change price by changing credit terms

Page 64: AR and Inv Management

10-64

Trends Affecting Trade Trends Affecting Trade CreditCredit

Zero net working capital objective

Improved internal and external credit-related information

Electronic commerce

Page 65: AR and Inv Management

10-65

The Credit Decision The Credit Decision ProcessProcess

Marketing contactMarketing contact

Credit investigationCredit investigation

Customer contact for informationCustomer contact for information

Finalize written documents, e.g.. security agreementsFinalize written documents, e.g.. security agreements

Establish customer credit fileEstablish customer credit file

Financial analysis Financial analysis

Time

Time

Page 66: AR and Inv Management

10-66

Basic Credit Granting Basic Credit Granting ModelModel

S - EXP(S)S - EXP(S)NPV = ----------------- - VCR(S)NPV = ----------------- - VCR(S) 1 + iCP1 + iCP

Where:Where:

NPV = net present value of the credit saleNPV = net present value of the credit saleVCR = variable cost ratioVCR = variable cost ratioS = dollar amount of credit saleS = dollar amount of credit saleEXP = credit administration and collection expense ratioEXP = credit administration and collection expense ratioi = daily interest ratei = daily interest rateCP = collection period for saleCP = collection period for sale

Page 67: AR and Inv Management

10-67

Managing the Credit Managing the Credit PolicyPolicy

Should we extend credit? Credit policy components Credit-granting decision

Page 68: AR and Inv Management

10-68

Should We Extend Credit?Should We Extend Credit?

Follow industry practice Extent and form of credit offer

in-house credit card sell receivables to a factor captive finance company?

Page 69: AR and Inv Management

10-69

Components of Credit Components of Credit PolicyPolicy

Development of credit standards profile of minimally acceptable credit worthy customer

Credit terms credit period cash discount

Credit limit maximum dollar level of credit balances

Collection procedures how long to wait past due date to initiate collection efforts methods of contact whether and at what point to refer account to collection agency

Page 70: AR and Inv Management

10-70

Credit-Granting DecisionCredit-Granting Decision

Development of credit standards Gathering necessary information Credit analysis: applying credit

standards Risk analysis

Page 71: AR and Inv Management

10-71

Grant-Granting SequenceGrant-Granting Sequence

NoNo

Order and creditOrder and creditrequest receivedrequest received

New/increasedNew/increasedcredit limitcredit limit

MaterialMaterialchange in change in customer customer statusstatus

Redo creditRedo creditinvestigationinvestigation

Size of proposedSize of proposedcredit limitcredit limit

MediumMedium SmallSmallLargeLarge

IndepthIndepthcredit invest.credit invest.

ModerateModeratecredit invest.credit invest.

MinimalMinimalcredit invest.credit invest.

Check new A/RCheck new A/Rtotal vs credit lmttotal vs credit lmt

NoNo YesYes

YesYes

Extend CreditExtend CreditNoNo

YesYes

RecordRecorddispositiondisposition

Set up,postSet up,postA/R, shipA/R, ship

Page 72: AR and Inv Management

10-72

Credit StandardsCredit Standards

Based on five C's of Credit Character Capital Capacity Collateral Conditions

Determine risk classification system Link customer evaluations to credit standards

Page 73: AR and Inv Management

10-73

Gathering InformationGathering Information

credit reporting agencies, e.g.. Dun & Bradstreet

credit interchange bureaus, NACM bank letters references from other suppliers financial statements field data gathered by sales reps

Page 74: AR and Inv Management

10-74

Credit Analysis: Applying Credit Analysis: Applying the Standardsthe Standards

Nonfinancial concerned with willingness to pay, character

Financial ability to pay, financial ratios etc.. (other C’s of credit)

Credit scoring models Example:

Y = .000025(INCOME) + 0.50(PAYHIST) + 0.25(EMPLOYMT)

Page 75: AR and Inv Management

10-75

Emergence of Expert Emergence of Expert SystemsSystems

Example of decision rule:

“If gross income is equal to or grater than $20,000 and the applicant has not been delinquent and gross income per household member is equal to or greater than $12,000 and debt/equity ratio is equal to or greater than 30% but less than 50% and personal property is equal to or greater than $50,000, then grant credit.”

Page 76: AR and Inv Management

10-76

Factors Affecting Credit Factors Affecting Credit TermsTerms

Competition Operating cycle Type of good (raw materials vs finished goods,

perishables, etc.) Seasonality of demand Consumer acceptance Cost and pricing Customer type Product profit margin

Page 77: AR and Inv Management

10-77

Cash DiscountsCash Discounts

The lower the VC, the higher the feasible discount

Based on company’s cost of funds Consider timing effect when changing

discounts Should be based on product’s price elasticity Higher the bad debt experience, higher the

optimal discount

Page 78: AR and Inv Management

10-78

Practice of Taking Cash Practice of Taking Cash DiscountsDiscounts

51% of firms always took cash discount

40% sometimes 9% take discount and pay late Study found that 4 or 5 companies

would be more profitable if cash discount was eliminated

Page 79: AR and Inv Management

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A/R Management in A/R Management in PracticePractice

Discounts appear to be changed to match competitors, not inflation or interest rates

The higher a firm’s contribution margin, the more likely the firm should be to offer discounts.

A price cut is thought to have more impact than instituting a cash discount

The more receivables a firm has, does not necessarily relate to use of penalty fees

The greater amount of receivables does not relate to a more active credit evaluation.

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Receivables, Collections, Receivables, Collections, and EDIand EDI

If credit approval is delayed... buyers using EDI purchase orders and JIT manufacturing

can encounter serious problems. sellers can now ship within hours of receiving

orders...thus seller must be able to handle electronically transmitted orders.

Seller may also issues electronic invoices and be paid electronically using an EDI-capable bank so that remittance data can be automatically read by seller’s A/R system

Trend is for use of data transmission to automate the cash application process

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SummarySummary Investment in A/R represents a significant investment. Key aspects outlined

credit policy credit standards credit granting sequence credit limits credit terms

Management of A/R is influenced by what competitors are doing not by shareholder wealth considerations.

Proper use of NPV techniques can ensure that credit decisions enhance shareholder value.


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