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Arbonne Workshop Script

Host Coaching 3-4-Days before event be sure that the hostess has an RE9 Set or sample strip to try

Let her know you can’t wait to share these products with her, how cool that she gets to try a premium line for a few days.

Coach how to use the products & let her know you’ll pick them up at the gathering. Don’t tell the full Arbonne story (save for gathering). Simply share how these products have worked for you, and how there is nothing like them on the market. If she happens to fall in love, she can get the set at a 35% - 55% discount

Let your host know that her testimonial and HER relationships is what sells. People are looking for what we have to offer!

24 to 48 hours before event: Remind host to personally follow-up with each guest. SUPER IMPORTANT. Help her set the tone. If she’s upbeat & excited to see her friends - for wine, wellness, and beauty - her friends will be excited to come!

Even provide suggested language for her follow-up phone call, text, or email to guests so it’s easy for her to send: i.e. “Hi, I’m so excited to see you tomorrow night at 7!! Girls’ night!! 379 S. Sherman.”

Remind host that guests often don’t RSVP until last minute and that even if only 1 or 2 guests can come, it’s a success, and please do NOT cancel the gathering. Smaller size gatherings are preferred and GREAT!

Check List What to take with you:

For all documents go to your VPs website, listed under “Team Resources”. RE9 Advanced anti-aging line in Gold Bag & Genius Awaken Sea Salt Scrub or Seasource Detox Scrub and 24 hour Re-Mineralizing lotion for Mini-manicures at the sink Essentials: Protein Shake, Digestion Plus, 7 Day Body Cleanse, Fizz Stick, Detox Tea, Fiber, Thermoboost, and Full Control. Your top 5 favorite products. Always include, Cellular Renewal Masque, Makeup Primer (then pick 3 of your other favorites from different product lines) Foundation selector samples. Catalogues, pens, calculator and your calendar or available dates sheet for checkout table Gifts (Detox Tea, Lip Saver, Fit Chew) for guests who bring a friend and the winners of the game. (Wrap in a bag or tie with a bow) Do not take RE9

Advanced or FC5 facial samples, otherwise people will want to try first and you will have a $0 class. 2-3 Eye on Arbonne stories to share (find people you relate to or take your upline) Curiosity Packets: Folder w/Arbonne Opportunity Flyer, Is this Business for You, Compensation Sheet, 2 EOA’s, Catalogue. Poker Chips or cards for question game. Dice or envelopes already stuffed for the booking game (see verbiage at end of script)

Wellness Profile/Comp Plan - print this on the front and back of one paper. Pass out at the beginning of your show. (under Presentations & Tools)

Most Popular Packages - One for each guest to be passed out at the end of presentation along with the Order Form. (under Order Forms)

Order Form ~ Can be printed on the back side of the most popular packages for your presentations. (under Order Forms)

Host Packages – To give to your hostess. Also, if your party cancels go to your hostesses home and bring the flyer and tell her even though she couldn't get anyone to her show you want to offer her the hostess rewards anyways for trying. (under Order Forms)

CNS Success Packs - Available to new Consultants in their first two months. These are to help people get the tools they need for their business. Print Success Packs and Special Value Packs back-to-back. Use only for people who are signing up to do the business. (under Getting Started)

CNS Special Value Packs - Available to all consultants at any time in their business. Again to help people get the tools they need for their business. Print Success Packs and Special Value Packs back-to-back. Use only for people who are signing up to do the business. (under Getting Started)

If you have a cosmetic builder set, bring it. Not that you need to display it all, but let people know after you talk about the primer that you have all the make-up here if anyone would like to match foundation or play with any of the make-up.

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Sink Scrub

Objective: Connect with each guest at the sink

Sink Set-up:

Use the Aromassentials or Seasource Detox Scrub & Detox Lotion at the sink. Make sure sink is clean/clear and you have fresh hand towels (from host’s house) from host before guests arrive. Greet each guest make them feel comfortable, maybe get them a drink, take coat, introduce them to people, etc. Let them breathe for a few minutes.

Then say, “Come with me for a hand scrub at the sink!” TIP: The sink is your opportunity to connect 1-on-1, introduce yourself and find out about each guest! Build a rapport.

Start scrubs as soon as possible so you can start the presentation within 20-30 minutes of party start-time.

Give each guest a wellness profile sheet to fill out after the scrub. If you want to, tell them you’ll do a drawing with the cards at the end for a free gift (a few sample packs tied with a cute bow) Make collecting personal

info casual and friendly, “Fill this out so I know how to serve your needs.” While guests are scrubbing... you are not talking about yourself or Arbonne, it’s all about them. “20% talking 80% listening and CONNECTING. Ask questions: “How do you know the host? What brought you to the area? What do you do? Oh you must love your job...” Listen more than speak.

TIP: When guest first arrive and are ‘warming up to the gathering” it is NOT the time to talk about the products or Arbonne, take this time to get to know the guests and to build a relationship! Ask people about THEIR lives...people buy from people they KNOW, LIKE, & TRUST.

Welcome Presentation

Total presentation should be 30-40-min tops!!! PLEASE DO NOT READ EVERY BULLET. This is background info-- keep the presentation moving! Don’t pass around hand-outs or catalogs until the END of the presentation Do not let people know you have sample strips. People will buy the RE9 without trying it first (let them know they have a 45 day money back

guarantee). If someone is on the fence, privately give them a sample strip and let them know you will follow-up in 24 to 72 hours. Remember the confused or tired mind says, “NO”, or “I have to go” so watch your time, and reel-in tangents from you and guests to keep it moving.

Once seated for the group presentation: Thank the hostess and give her the gift you brought her, introduce yourself, and give the agenda for the party.

I’m going to tell you a little bit about myself and how I got started with Arbonne. Then I’ll touch briefly on the company and what makes Arbonne different. Then I’ll let you try these products!

Please ask questions! It’s more fun if it’s interactive. TIP: Optional Game – Bring poker chips or deck of cards. 1 chip/ticket for a question about the products, 2 chips/tickets for a question about the business! We’ll tally up at the end to see who wins the free gift.

Share your story here and your upline’s story; what Arbonne has done for you so far...“I first signed up to just get my products at cost. I only wanted a discount and took advantage it. You can all get a great discount tonight too! o What you get from Arbonne now: earned trips, tax advantages, bonuses, 35% to 50% discount, friends, time leveraging, additional stream of income o What you see Arbonne doing for you in the future: quit job, bring husband home, helping others, Mercedes Benz, dream home, out of debt, retirement o Bring sample Eye Story from your upline! Note – Good verbiage to use after your Eye Story is “Okay, enough about me – I want to tell you about

what makes Arbonne special, but if anything I do tonight intrigues you, I have these curiosity packets of information to take home with you to learn more.” TIP: Hold the curiosity packet up so they know what you are talking about.

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Arbonne Background What Makes Arbonne Different (start poker chip game here and add letter game as fun option to review Arbonne’s differences)

I wanted to share a little about Arbonne and what makes it different in the market place: TIP: Zoom through bullet points. Keep it upbeat and MOVING! No need to read every detail! Engage the audience conversationally. People remember a “feeling/vibe” from the gathering and stories -- NOT bullet-point facts.

Arbonne is a 34 year old health and wellness company Botanically based: We use plant based ingredients in our formulations. Our philosophy is “Pure, Safe, and Beneficial” since 1980! Arbonne mixes science with nature: Plant-based -organic botanicals, plus cutting-edge ingredients so you see results! Swiss heritage: Cutting edge, premium, products that are developed right in our own research and development lab. Adhere to European standards, a great thing because European heath standards are the highest in the world, much higher than US standards.

o The front part of the catalog shows these standards listed. Not a lot of companies would hold themselves to these regulations! Manufactured in the US, Canada, Australia, and the UK formulated to adhere to the highest standards in skincare, cosmetics, & nutrition globally Dermatologist, Pediatrician, and Ophthalmologist tested

Hypoallergenic: This is one of my favorite things about Arbonne. Arbonne products are formulated without the use of certain ingredients that are frequently known to cause allergic reactions, and contain no harsh chemicals. The term “hypoallergenic” does not mean non-allergenic, there is no such thing. Arbonne really raises the bar with the hypoallergenic claim.

Free from harmful chemicals (NO parabens, phthalates, petroleum, toluene, PABA, etc.) Parabens are a preservative used in many personal care products and it allows the products to have a 10-30 year shelf life. Parabens as an ingredient have come under concern because parabens are endocrine disrupters -- chemicals that interfere with endocrine (or

hormone system). Most people apply 5-15 personal care products over a day so you will want to make sure your products are free of parabens. Premium products are more advanced than anything you could find in a store or even at your esthetician. In fact I was just in a dermatologist’s office

and I decided to browse the ingredients on the products they were selling and I was SHOCKED to see parabens, fragrance and mineral oil. No Mineral Oil By-product of crude/petroleum oil (TOXIC)

o Occlusive (molecules too big to fit in pores) It’s like putting saran-wrap on your skin! TIP: (Optional) You can perform baby oil test:

2 sample cups & saltine cracker. 1 cup filled with water, the other cup filled with baby oil (which is 100% mineral oil & fragrance). Split cracker in half and drop each half into cups. Let soak and compare consistencies. Tap mineral-oil on edge of cup to show how it coats it.

No Chemical Fragrances FDA doesn’t regulate umbrella of chemicals to make-up the ‘fragrance’ of hidden ingredients. Dyes and fragrances are known irritants and can cause allergic reactions. Our product smell awesome and what you smell is nature. Vegan Certified - Which means there are no antibiotics, growth hormones, pesticides from the animals or animal by-products PETA-certified Cruelty free (one of the few companies to always be on PETA’s certified list) No artificial additives, flavors, sugars, or colors in the nutrition line

(Pause and ask- Do you have any questions?)

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Products (share one fact and one “love” about each product – highlight your script

- the product section of the presentation should be no more than 20 minutes)

Arbonne Essentials Nutritionals Pure Vegan Protein I start out my day with a Green Goddess Shake (men: a Super Green Shake)!

o I feel incredible from all of the vitamins and minerals I get from this. o It lasts a full 4 hours when you make a hormonally balanced shake (I will get you recipes with your

protein) o If you eat more protein during weight loss phase of your health you are more likely to lose fat mass and

less muscle. This is why protein is so important.

What makes Arbonne’s Protein DIFFERENT? o Compared to other proteins on the market, Arbonne’s is plant-based and VEGAN! That means there are

no animal by-products or whey! There really is nothing else like it in terms of ingredients, taste, and price! o 20 Grams of protein.

Why Soy Free & Whey Free? o We see a lot of WHEY Protein on the market. o Whey is a cheap, by-product of cheese that is difficult to digest and many people are sensitive to it. o The liver is unable to process it, so whey protein just sits in your gut and is not absorbed. o Whey protein can make you feel bloated and uncomfortable. o Whey is actually dairy, and a highly processed form of dairy with lots of protein fragments that make it

hard to digest o Soy mimics estrogen and can cause hormone imbalances and has protein fragments that are difficult to

digest. Soy protein is a highly concentrated extraction of soy so carries higher levels than other soy, such as organic tofu.

Why Vegan Protein? o Rice, pea and cranberry are the most bio-available (meaning how it is absorbed and used in the body) combination of protein, a complete amino

acid profile o When we eat protein from an animal we’re ingesting all that comes with the animal (all the pesticides and foods the animal consumed, and all

the hormones it was injected with, etc.) o If you increase your muscle mass during weight loss, you are less likely to gain the weight back

TIP: (don’t read this part at the presentation): If someone asks about the sugar content. Arbonne’s protein is made with natural cane and stevia sugar, which are both low-glycemic (won’t spike your blood sugar

levels). 2 scoops of Arbonne’s protein is less sugar than 1 banana OR 1 cup of non-fat Greek yogurt.

The protein HAS to taste good otherwise people fall off the program. This is a very important factor for clinical nutritionists when they choose their support products. During weight loss aim for 1/2 your body weight in grams of protein. For a 150 pound person this is 75 grams of protein daily.

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Daily Fiber Boost Most Americans get less than half the necessary fiber each day.

Studies indicated that if people simply consume adequate fiber = 30 gms of fiber daily for one year, they’d absorb and consume 90 fewer calories/day which would result in a 9 lb. drop in weight one year from now = that's just a few scoops of this product each day.

Fiber helps you feel full longer, it lowers cholesterol, and it helps process sugar.

Arbonne’s fiber is odorless and tasteless. I put it in my shake every day, but I also sometimes sprinkle it in soups or over pasta and salads.

Energy Fizz Sticks (Pass around sample cups of the Fizz Sticks) One of my personal favorites! I carry these with me everywhere.

Help eliminate water retention, or replace the 2nd, 3rd, or 4th cup of coffee! And replaces the sugary energy drinks.

Energy Fizz is also designed to be alkaline, which is the opposite of most other energy drinks that are very acidic, high in caffeine and sugars.

Gives you calm energy and helps to curb your appetite.

They have as many anti-oxidants as 3-4 cups of green tea

Clinically proven to boost metabolism

Less than 2 carbs & less than 2 grams of NATURAL (low-glycemic) sugar

Key ingredients: o Green tea with ECGC (powerful antioxidant) o LOTS of B vitamins to boost energy & for mental clarity o Rhodiola, Ginseng, & Guarana to improve mood, endurance & alertness

7 Day Body Cleanse: Wouldn’t you agree we take better care of our cars than we do our bodies?

Because we can’t shop for new organs, the 7 Day Cleanse is that necessary “tune up” and oil change... Most people avoid doing a cleanse because it can be very disruptive to daily life- it never seems like the right time to start.

o This is gentle, and is packed with over 30 high-quality, super ingredients from the sea!

NOT a starvation cleanse o You continue to eat real food, but eat CLEAN and you do NOT have to call in sick to work and live in the bathroom!)

Helps make our body more alkaline (defense against disease)

Supports liver and GI tract health - because our diets are low in fiber and raw fruits/vegetables, our bodies aren’t fully eliminating waste.

It’s like taking the green side of the sponge and scrubbing your garbage disposal.

Simply add one of these bottles to 32 ounces of pure water and drink throughout the day along with an additional 32 ounces of water.

I love this stuff because it’s the only thing that gives me a flat tummy and I feel energized and more focused.

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Digestion Plus – Probiotic, Prebiotic & Digestion Enzyme I can feel a difference if I miss this product daily.

You’ve ingested antibiotics not only when you’re sick, but through your meat and poultry all your life.

Antibiotics are great because they kill the bad bacteria. Unfortunately they also kill the good bacteria.

The good bacteria is important because it keeps your gut healthy for optimal absorption of nutrients.

Unfortunately what we see advertised on TV, like refrigerated probiotics and yogurts will NOT survive your stomach acid

The type of Probiotic in our Digestive Plus (Bacillus Coagulens) will make sure it gets to your gut where it can do the work it need to!

The Prebiotic helps strengthen and Digestive Enzymes break down food

Approximately 90% of the body’s total serotonin is located in the gut which influences your mood, sexual desire, appetite, sleep and memory...a happy gut is a happy person!

Digestion Plus includes 11 Digestive Enzymes, it will reverse acidosis, has patented probiotic bacillus coagulans, It improves calcium absorption and helps your body manufacture its own B Vitamins which we’ve already shared helps boost mood and energy.

ThermoBooster Dietary Supplement: Helps support Thermogenesis which is the production of body heat. It’s an important part of the metabolic rate which supports an increase in energy

use – and who can’t use that?! The key ingredients of this product are Svetol (which is green Coffee Bean Extract) and Green Tea. These ingredients are clinically proven to help

manage weight and increase metabolism. Helps promote lean muscle mass. Take twice daily for maximum benefit.

Full Control Dietary Supplement:

You’ll want to reach for Full Control before your next meal! Full Control contains the unique soluble fiber glucomannan which expands when mixed with water to help you feel full to support weight management. Clinically proven to help support weight management when taken 3 times daily. Other health benefits: helps support blood sugar & cholesterol levels & supports healthy bones; helps support the gastrointestinal system. Watermelon-Kiwi flavored

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30 Days to Healthy Living & Beyond Program (Show Brochure) With Arbonne Essentials

We have an incredible Healthy Living Program

Or you simply can use our products to support a healthy lifestyle!

You can start by drinking one protein shake per day. Dr. Oz says that if you do only this, you can change your health dramatically.

If you decide to do a full Healthy Living Program – you will receive resources including a full description of the program, a Cheat Sheet, recipes, shopping lists, access to an online support group, a personal coach, and support products for optimal results!

If you’re interested let me know at the end and I’ll send you more information.

The program is designed for on-the-go, busy lives and to help you to eliminate toxins, sugar cravings and give your metabolism & energy a super boost!

GIVE YOUR OWN TESTIMONIAL!

The Full Healthy Living Program will help you to eliminate: o Unwanted pounds o Foggy thinking, poor memory, bouts of depression or mood swings o Dry wrinkled skin, dark circles under your eyes, and acne o “Spare tire” around the middle o Digestive system irregularities o Sugar or salt cravings o Fatigue, aches & pains or stiffness o We follow an easy on-the-go program to cleanse from the inside-out.

(Pause and ask~ Do you have any questions?)

TIP: (don’t read this part in the presentation): Arbonne has made it simple to follow the 30 Day Healthy Living and Beyond Program with our guide and online support at arbonne.com We never treat or diagnose health conditions. We are not health professionals. If people have health issues, have them check with their doctor first. There is a warning on many of our nutrition products that say don’t use if pregnant or breastfeeding. This is simply an FDA requirement because they

don’t want those women on calories restricted diets. Pregnant/breastfeeding women can follow part of the program and benefit from the PURE, VEGAN shakes because they need the extra protein and they’ll benefit from the veggies in their shakes, and highly absorbable vitamins, probiotics, B12 Spray (great for morning sickness), etc.

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RE9 Advanced (Share One fact and One Love – Keep It Simple) (*this is where you can visually demonstrate the mineral oil experiment)

Skincare

We’ve talked about taking care of your inner health, now let’s discuss your OUTER BEAUTY!

There’s a saying -- The skin you have before you’re 30 is the skin you were born with. The skin you have after you’re 30 –– is the skin you deserve.

Before Arbonne, I was looking for a system to take care of my skin. I figured this is the face I have, so I better take care of it! o Tell your own personal skincare story here and how you fell in love with Re9 and the discounts.

RE9 Advanced is one of our most exciting product lines in Arbonne history, and I’m so excited to share it with you!

This line contains a blend of clinically proven, collagen support ingredients that produce significant results in as little as 24 hours.

Dr. Peter Matravers - Arbonne’s Senior VP of Product Development put Neutrogena on the map in the 80’s and then Aveda in the 90’s. o He holds over 30 patents in the skin care industry -- he’s known as a leading expert!

We are REALLY EXCITED about these Third-party Clinical Laboratory Tests* which show The RE9 Advanced Anti-Aging line placed #1 against leading PREMIUM department store brands and other network marketing companies in correcting Redness, Pore Size, Skin Tone, Lines and Wrinkles, and Texture

There are 3 categories for skincare: Economy(Mary Kay, Avon, what you find in the drug stores), Premium (what you find in the department stores), Prestige (to be in the prestige category you have to adhere to the European standards which regulated much more strictly than the US)

The RE9 Advanced rivals what you find in dermatologist’s offices, and are made with safer ingredients -- and as a consultant, I can help you get them at a discount! I can’t wait to share this with you!

Six products work together to visibly reduce and prevent the signs of aging through 9 powerful and effective anti-aging ingredients.

The products are very concentrated and will last approximately 4-5 months whereas the typical skin care line will only last 2-3 months. (Option: pass around the price comparison sheet)

All the products in the SET are designed to work TOGETHER for maximum results.

Sampling on hand

Now the FUN PART -- you get to try it on the back of your hand.

Pick an ‘Arbonne Hand’. The products are easy to use. Just a pea size amount or one pump is all you need, because it is very concentrated.

It may look like a lot of steps but I love the fact that it only takes me a couple of minutes at morning and at night TIP: Put the product on the back of their hand AFTER you tell its benefit, NOT while you are talking. Don’t read the ingredients (way too many facts) they are included as a reference. Facts Tell, Stories Sell!

Smoothing facial cleanser (squirt on back of each guests hand, have a wet paper towel for them to wash it off) Cleans and hydrates without stripping your skin, it’s not good for your skin to feel “squeaky clean.”

Even water proof mascara

Car Example- Face picks up same dirt throughout the day plus dead skin, make-up etc.

Ingredients: Algae extract to support collagen; Sea Buckthorn Oil rich in beta-carotene; Vitamin C for antioxidant protection

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Regenerating Toner

Purpose of the toner is REFINE PORES & FINE-LINES and to bring the skin back to the proper pH, restore acid mantle (so it’s not too oily or too dry!)

SUPER Antioxidant rich, NO alcohol or acetone which strips your skin. Hold 6-8inches from face & spray Ingredients: Antioxidant rich, pH balance mist w/ Vitamins A,C,E, Algae extract

Corrective Eye Crème (apply on one eye, tell guests to use the ring finger)

Moisturizes, reduces appearance of dark circles, reduces puffiness, aids in firming

Protects and repairs delicate tissue around the eyes

The skin around our eye ages faster than the skin on our face. You don’t want anything with an SPF on the delicate tissue around the eye and you don’t want a heavy night cream there either. You want something that will thicken the skin because the darkness you see is your blood vessels showing through.

Intensive Renewal Serum- Liquid Gold of the Line!

Purpose is to increase cell turnover rate (think of a baby’s smooth, soft skin)

Powerful blend of collagen supporting ingredients that helps to diminish lines, wrinkles and acne scars -- HUGE FOR RESULTS.

My Client “coined” this product the LIQUID GOLD OF THE LINE!

This gives you the “Arbonne Glow”

Goes down 4 layers deep and helps to bring up the gunk-has a tiny bit of salicylic acid Ingredients: Algae extract, Sea Buckthorn Oil, Vitamin C, Kudzu improves skins firmness, Marine Lavender diminishes fine lines & wrinkles

Restorative Day Crème

This is your skins protector for the day. Contains an SPF of 20.

We have two options, extra moisture and regular

Supports collagen, hydrates, & nourishes

Reduces the appearance of fine lines and wrinkles Ingredients: Zinc Oxide delivers SPF protection; Algae supports collagen, Sea Buckthorn Oil, Highly concentrated stabilized Vitamin C

Night Crème

Nourishes, strengthens, firms and encourages cell recovery while you sleep.

This is your skins corrector! Repairs the damage that we have done to our skin throughout the day.

This is a really important step! At night our bodies go through a Corrective state of repair: our muscles, our body, even our emotions, so too does our skin.

The philosophy in dermatology right now is to peel, peel, peel. They want to strip you down like an onion because they think that somewhere under there, you must be more beautiful © That philosophy is great if you’re young and your skin is generating new cells at a rapid rate. Our products do the opposite! We grow your skin with collagen, peptides, vitamin A, E, C, copper.... Your skin will feel spring-ier and will have more elasticity than ever before! Ingredients: Ultra-Hydrating blend of botanicals & concentrated VitC, BeechTree moisturizes and smooth’s Marine lavender diminishes fine lines& wrinkles. TIP: Show Before and Afters during this portion – arm, feet, half face

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GENIUS

NOW, we are going to introduce a new, cutting edge product that is in HIGH DEMAND!

Arbonne is the first to introduce this type of product in a plant-based, NON-CHEMICAL form and you can get a KILLER deal (46% - 51% off!!) with an Arbonne Value Pack!

GENIUS NIGHTLY RESURFACING PADS – (I cut my resurface pads into fourths so that one pad can be sampled by 4 guests!. I also display the box, with the empty solution bottle, and the bottle with the pads in it). So they see what they get!) – HAVE THEM TRY THIS ON THE THEIR HAND TOO!

Arbonne just launched this miracle product (September 1, 2013) ...A fountain of youth in a bottle called GENIUS because it is so smart!

A SAFE, plant based retinoid product that will save you a trip to the dermatologist. It’s comparable to a chemical peel, microdermabrasion or Retin-A type product without the harshness on your skin or the down time.

It is for men and women ages 12 and older. It’s like a magic eraser for ALL pesky skin issues...like acne, dark spots, wrinkles, dull-aged skin.

You name it, it fixes it!!

It can be used to supercharge any skin care routine!

It is used at night after you wash your face by wiping your face and décolleté in an upward fashion, then you will complete the rest of the RE9 routine.

(Pause and ask- Do you have any questions?)

Your Top Favorites

TIP: Watch time. Keep presentation to 40-minutes - tops. Show favorite products and ONLY pick 3!! DON’T OVER-KILL. Keep it brief, fun, and TALK PERSONALIZED BENEFITS (not ingredient lists). Examples: Primer, Cellular Renewal Masque, Firming Body Cream, Foundation, Mascara, Shampoo/Conditioner, etc.

Product Training Tips: o Cosmetics – Breathable, Optilight Technology diffuses light from every angle.

Optilight Technology, which works two ways to promote natural radiance. First, finely sized pigments deflect light from the skin, creating a soft- focus effect that gives skin a flawless appearance. Simultaneously, finely sized pigments allow skin to breathe, imparting a “light as air” feeling and promoting a healthy glow.

o Vitamin Spray - Most people are Vitamin D deficient. Just spritz Vitamin D + B12 -- 95% absorption rate because it hits your saliva, compared to pills or tablets (10%), capsules (20%), transdermal patch (45%), droppers (50)%. -- there is nothing else like it on the market!

o Calm Line - Great for people with super sensitive skin and want something gentle but effective. (Less municipal ingredients for anti-aging than RE9 Advanced).

o Makeup Primer - people call this the “miracle” product silky finish, make-up goes on smoothly and stays all day, helps to minimize pores

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Ways to Win and Get the Best Deal with Arbonne

WAYS TO WIN:

I love Arbonne’s system.

We don’t stock inventory and we don’t deliver product so what that means for you is that you get fresh products, delivered to your doorstep, whenever you want it!

From a business perspective this is brilliant, because you can go to sleep, and when you wake up someone has placed a re-order and you made money while you were sleeping!

Ways to Win with Arbonne:

1. Most people like to get a discount so most people become a PREFERRED CLIENT.

It's $20 to become a PC and you get 20-47% off all your product purchases for an entire year! When I pass out the catalogues you will see a flyer with some package options to be able to get that 47% discount.

The $20 sign-up is waived when you order 250 or more in product! And when you order at least 150 worth of product you get to pick a free gift, anything in the catalogue, up to $50 free... so it totally pays for itself.

It's only $15 a year to keep that discount going.

You are not locked into any auto-ship (you won't get a make-up primer every month) or required to buy a certain amount each month... it's just a discount when you're needing more product

You will get an ID number and can shop online anytime with your discount. (if launching someone, I always say, "And you are linked to ________ so it will always benefit her business"

When you shop in volume as a PC you can earn product at 80% off... you will never see that kind of discount at a department or nutrition store.

And each time you order, you get Arbonne bucks toward your future order

So lots of different ways to get a discount as a preferred client

2. So you can SAVE or you can EARN by becoming a CONSULTANT. Arbonne can be extra Macy's spending money or it can replace a 6-figure income, it could be a car payment or mortgage payment, kids sports or private school, supplementing retirement, a free vacation, getting out of debt, going through college without graduating in debt, getting out of a job you dislike, maybe you need some tax write-offs, or for some it's the personal growth or being recognized in a way they've never been recognized before.

TIP: Know your crowd and pick a few that relates to them … don’t talk about college debt if you are talking to a bunch of retirees.

I'll be honest I had a lot of hesitation about doing something like this…. TIP: Address common hesitations

Time, Money, Not a salesman, Don’t know enough people, Shy, Didn’t like talking in front of people Tell YOUR Personal story here...what you knew or thought you knew and what you didn't, but how simple you found Arbonne to be when you

understood the process of building an Arbonne business Example: “I didn't know the first thing about skincare and had horrible skin when I started this business, I knew a lot about fitness but not a whole

lot about nutrition, I never wore make-up, had never built a business, knew nothing of network marketing, my big fear was I didn't want to be a

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"pushy salesman", and I was really in my clam shell with my core group of family and friends and I thought, "Do I really know enough people to be successful? What happens when I run out of family and friends?".... What I will say to that is: You do not have to know it all to be successful. You have a coach and an upline, we have a system for success and as long as you are coachable and follow that system you will be successful. You get to earn as you learn in this business. And this business is so much more about building relationships, empowering and educating other people then it is about being a “salesman”. And of everyone who is on my team right now, I knew 1 person prior to Arbonne... everyone else I have met through this journey. So it's not about who you know today... we link arms with you to help you build your network and team!”

What I love most about Arbonne is how simple it is. There are only 4 levels and you get to decide which one is the right fit for what you are looking for in your life. I am a very visual person so if you flip over your Wellness Profile you’ll find our compensation summary so you can really see what you can expect to earn. Like I said before, I teach and train people who want to make a couple hundred dollars a month and people who want to make several thousand dollars a month. This business can be supplemental income or a replacement income. You get to decide which level appeals to you and I can help you achieve it.

Verbiage on talking about the compensation plan (adjust numbers to whatever the sheet will say) • As a brand new consultant just getting started, you can expect to earn between $50-$900 a month depending on how quick you get launched • Most people are going to promote to district manager within their 1st-3rd month in the business and at this level your pay basically doubles and you start

earning off your personal purchases. So a DM can expect $300-$1500 a month depending on how many bonuses they choose to take advantage of. For most people if they opened their bank account at the end of the month and saw an extra $1000 in there... that would make a big difference and that's really not hard to do with this business.

• Area Manager we call the comma level because you're going to see a comma in your paycheck. Area Managers can expect $1200-$4500/month. NOTE: I like to put in realistic terms of what I have earned so I say $1200 up to I saw $5700 as an area manager. Just be honest though with your numbers.

• RVPs earn $5-$12k per month plus the Mercedes Benz stipend. • And NVPs are averaging about $22k/month. Pretty life changing!!!

We have doctors, teachers, lawyers, stay-at-home moms, men, personal trainers, CPA's, and people of all ages doing this business and being successful and I always say "If I can do this business, anyone can do it." So if anytime tonight you thought maybe I can do this business or you felt that little tug... let me know and I can send you home with some more information so you can decide if it's a fit for you. Does anyone have any questions now before we move on to one last game??

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Booking Games Always play the Booking Game. Always. It is the lifeline of your business! (see video) As an option, play the Dice Game. Deal or No Deal

Ok before we get to passing out catalogs to let you guys shop I have one game to play with you guys. It’s called Deal or no Deal. Have you heard of it?

Well tonight I'm Howie but with long hair! (this always gets them laughing) And instead of briefcases with money, you have envelopes with money.

The best deal we can give anyone is by getting a few friends together for a fun afternoon or evening of pampering and sampling the products. TIP: When launching someone new say, “We don’t expect friends and family to keep _______________ in business by buying hundred of dollars of product each month, you can if you want, but the best way you can help her is by hosting an event and allowing her to meet so me new people she may not already know.

The typical show is 3-7 people, so it doesn’t take an army. If you have a friend, a family member, and a neighbor… you’ve got a show!

DEAL is… “Yes I want to get a few friends together and you get to open up your envelope and find out what’s inside”

NO DEAL is… “No thanks, no explanation, just hand your envelope back… but you don’t get to peek at what you’re missing out on”

What is inside is either $5-$20 of Arbonne bucks that you get to take off on your order TONIGHT. TIP: (Optional):

OR it will say "host a show receive a free gift (optional) that you would bring to their show. So now that you have explained it the first person you ask should be the one who was really involved, asking a lot of questions and showing interest.

o You say, "OK Mary I know you really loved the nutrition how fun would it be to get 3 friends together and all do the program together. Or Suzy I

know you were really interested in the RE9 set how fun would it be to do mini facials with your friends. Let’s start with you...Deal or no Deal? Then

you have them open the envelope in front of everyone and say how much did you get. Most people when they see excitement it starts a chain

reaction and they all want to open the envelope.

Then after it’s all done I say, "how exciting you all get money off your orders tonight. And when you are doing your order be thinking of a date that will

work for you in the next couple of weeks and we will pencil your date in at the checkout station."

o They need to "pencil in" a date that night. No checking with friends. If they say that, respond with, "I totally understand. But what I find is that it’s

kind of like when you plan a wedding. You want everyone to come but in reality you know not everyone is going to make it and if you ask each

person individually what date works best for them they all will have a different date. So let’s find a date in the next 2 weeks that works for you

and I and you will invite everyone and whoever comes!

Then pass the catalogs out!

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Dice Game (you’ll need 1 pair of dice, 11 cards, 11 envelopes & goodie bags with inexpensive prizes in them)

Prizes can be around $1-$5, buy them from the business supply list, key fobs, nail files, etc. You can use candy bars, inexpensive samples or little gifts you can pick up at a dollar store. Have one grand prize, such as a discontinued Thirty-One Product. Or you can choose something you have on hand. It should have a $15 to $30 perceived value.

SETTING UP: (make cards with the follow and insert in the envelopes Grand prize card is in the envelope marked #2 (The grand prize goes in envelope #2 because the odds of rolling 2 is the lowest of all the numbers we’re using; * “Win a Prize” cards are in envelopes #3, 4, 5, &12 – again lesser odds *”Win a Party” cards are in envelopes #6, 7, 8, 9, 10, &11 – high odds they will roll this!!!! Don’t seal the envelopes and reuse them at every party!!!! If you have done a party for a group and been with them a few times, move the prize around. Give one away every once in a while, because this makes them want to play it at their party!!

EXPLAIN THE “DICE GAME” AT YOUR SHOWS: “Ok everyone, it’s time for us to have some fun! (Customers always love this part!) “Sally, will you hold these dice for me?” (This is important! Putting the dice in their hand makes them more likely to play, and once someone starts, almost everyone plays!) We’re going to play a really fun game! It’s a game of chance! This is how it works: I have 11 envelopes in my hand. Inside each envelope is a card. Some of the cards say, “win a prize”, some say, “win a show”, and one says “Grand Prize!” Tonight the grand prize is …..(whatever you’ve chosen). If you choose to play, you’ll roll the dice and whatever number you roll, I’ll give you the corresponding envelope! Don’t open it until the end! I always say, “Don’t open them yet, because if you win the grand prize, no one else will play”. At the end you’ll open your envelopes together and see what you’ve won, and you’ll all be winners. You’ll either win a prize, or an opportunity to book a show and get everything Jen, our hostess, had in her arms (Stack the hostess) or the “grand prize.” ***This is very important; you must say this -----Now here are the rules! If you “win a prize”…you have to take the prize. If you win the “grand prize”… you have to take the “grand prize.” If you “win a show”…you have to book a show! So Sally will you start us off?” TIP: You don’t want to just say “who wants to play?” No one will play. You have to say, “Sally, will you start us off?” Then after Sally plays, go to the next person and say, “Sarah, do you want to play,” then after she plays or doesn’t, you go to the next person. Ask every person in the room! Then after everyone has played, (this part is optional), say “Don’t open your envelopes yet. I have another chance for you! If you choose to book a show before you open your envelope, you can have the grand prize for sure, once your show is held!...Plus whatever is in you envelope!” Then you go around the room and ask each individual again, “Would you like to book a show and get the grand prize for sure? (Optional) When I want to book a lot of parties in a certain month, you can say whoever decides to go ahead and book a party in “whatever month”, I will give you an additional $10 at your party! This works great, so when they win a party, they book in the month you pick. I do remind them that a party is $200 or more in sales.

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Close Strong This is the most critical part of your whole presentation! Hand out catalogs and the two-sided Most Popular Packages w/Order Form Sheets and pens.

Hand-out catalogs, order forms, CLOSE SHEETS, & pens

Use Most Popular Package sheets to show guests and how to save with ASVP Packages.

TIP: If you think the products are expensive, no one will see their value! You must realize that our products are AMAZING and that there is nothing else on the market that compares.

Go around one by one and ask, “So Susie, what are you getting?” Or, “Kelly can I touch you up?” Do the primer, foundation and lip gloss on half or all of her face. Watch her eyes light-up and her friend’s reactions. Put Re9 bottles in people’s hands while you answer questions. Listen to needs and help people get the best deal. Know Arbonne’s products are worth every penny and better than what they can find anywhere! Privately ask the top people if they want to meet for coffee to learn how this business works because you really liked them and think they would be

great. Hand Curiosity folders to key people when they leave. Only give RE9 samples, privately at the end, if people are on the fence. Continue to CONNECT with people! People want to do business with people they KNOW, LIKE, & TRUST! Put people’s needs before your own. Listen to learn how to serve their needs in a professional way. Remember, the real work begins after the party. Follow-up is key. Always CALL at LEAST two people from each presentation and ask them to meet to

hear more about the business.

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Check-out Language

Step 1: Ask

“How does your skin feel?” (this will either be their hand or face depending on where they did the products) “

What is the one thing you would like to change about your skin?” (mirror back EXACTLY what they say, “i.e. puffiness around your eyes”)

Step 2: Recommend

Almost always you will say - “I recommend the Re9 system and I want you to get the best deal possible to get these products - it is our 50% off value pack.” (point to #1 on the Most Popular Packages sheet).

PAUSE and don’t say anything else - give them time to respond to you

Step 3: If yes, place order and go to step 6

If no - again, agree and understand with them about their budget and say “the next best deal is to buy 4 Re9 products and get 1 free.” (Based on what they said in question #1, you will pick the 5 products that would be the best fit for their answer....in example above, Wash, Toner, Eye Cream, Day Cream, Night Cream)

PAUSE

Step 4: If yes or no - just place the order they want.

Step 5: After order written say:

“I know you gambled with your white envelope (or handed back your envelope) during the envelope game so you and since now that you have started with the system or our products - you will want to host one of these classes/shows/parties/etc. to get additional discounts off the items you didn’t get today. Would you like to set this up Mar or April?”

If yes, book class/show/party right then (GET A DATE ON YOUR CALENDAR) and appointment/time to pick up guest list. Don’t say I will call you.

IF no, just agree and ask permission to follow up regarding the products.

MOST IMPORTANT STEP... ......

Step 6: Lastly say one of these questions:

“You impressed me tonight with your personality - you would be great at this – have you ever considered looking at something like this?”

“I am looking for people just like you to partner up with me, would you explore this opportunity over a cup of coffee? You would know within 15 min if this might be for you and you can say no. We don’t convince anyone to do this.”

If yes or hesitate, book a coffee appointment right then (GET THE APPT on your calendar) - don’t say I will call you.

If no, agree and ask permission to follow up.

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Ask people to take a look at the business

Privately as you are checking out, ask EVERYONE to take a peek at the business: o “I really enjoyed meeting you, Arbonne is filled with really high caliber people like yourself. Would you like to grab coffee to take a peek at how

this business works?” o Then STOP TALKING (we tend to go on and on and dig a hole).

You will get three responses:

1. Sure... Response: set a day/time right away.

2. I don’t know/no, and a reservation (I hate sales, I don’t know enough people, I don’t have enough time, etc.) This is NOT a no. They are just giving you information about the barriers, but the wheels are turning! Don’t object to these barriers at this moment, instead RELATE. “I understand, I totally felt the same way. What I learned is Arbonne is

different, We have a professional System for Success so you don’t have to be X, Y, Z.” (IMPORTANT: No more detail than this -- STOP TALKING)! Can you meet tomorrow at 5:00 to learn a little more? It may not be a fit -- but Arbonne is one of those things that is AT LEAST worth checking

out.

3. No, I’m not interested at all. Answer: I totally understand. It was great to meet you, I’ll be in touch about your products. If you really think someone would be incredible and they said NO you can still call them and say, “You know, I’ve really been thinking about

you as someone who would be incredible at Arbonne and someone with whom I would love to partner. Would you humor me and meet for coffee/go to an event? It totally may not be a fit, but maybe you could be a referral source? From a smart business perspective, it’s at least worth checking out!”

(Stop talking -- don’t try to sell Arbonne on the phone, just ASK for the appointment).

TIP: BRING IN YOUR UPLINE FOR THE INITIAL COFFEE/CONFERENCE CALL “Take a Peak at the Biz” presentations so you can learn! You must learn this step to be duplicable.

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Final Thoughts

The person who gets in front of the most people with the full presentation, in a professional-way WINS!

The goal of our presentations is to help you build a business in a professional way. Most people are not interested in Arbonne until they hear our full presentation. That’s why I never “vomit” Arbonne on people when I’m asking them to host. I plant the seed and tell them about my part-time business and our amazing products and business, but then I PULL IT BACK to intrigue them just enough to host, meet for coffee, try a sample, attend my party or an event.

We are never in the business of convincing people to buy or do Arbonne! However, YOU CAN BE 100% CONFIDENT that when you get in front of enough people, enough people WILL FALL IN LOVE WITH OUR PRODUCTS AND THERE ARE MANY PEOPLE PRAYING FOR THIS BUSINESS OPPORTUNITY.

We share products and the business professionally, with conviction, and from our heart. If the products are a fit we help people get a great discount on products they would buy ANYWAY but with MUCH safer ingredients, clinically proven RESULTS, and at a discount.

Put people’s needs before your own and you will have a thriving business. If it’s a glass of wine and to have someone take interest in their lives, meet them there. If it’s a lip-gloss and to find a way to finally take care of their skin or health, help them! If they complain about their life and ask question about the business -- meet their needs and ASK them to take a peek at the business for coffee.

In 30 presentations you will have a few cancelled parties, a few no-sales/ no envelopes booked, a few high volume/high envelopes, and you will find business builders, PCs who love the products and reorder, and you will find an ACE. You can do all 30-parties in one month, 3-months, 6-months, or you can spread them out over a year to get all of these results. These results are just like any other business!

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ADDENDUM Verbiage for Poker Chip game: It's so much more fun if I am not the only one talking. (If launching someone new..."And eventually new consultant will be doing shows on her own, so it is great for her to hear these questions and how they are answered.") So anytime you ask a question about product you will earn 1 chip, questions about the business you will earn 2 chips and at the end whoever has the most chips will win a prize. So feel free to get competitive. Note: Make this game fun all throughout. The first person who gets a chip announce "She is winning". When you get to talking about the business let everyone know this is where they can rack up a bunch of chips. Note: If someone asks me a question I can't answer, this is what I say: "That's a great questions. I'm not sure but I can definitely find out for you. But for asking me a question I can't answer you can have 2 chips!!"

Fun Letter Game for What makes Arbonne Different Enough about me, I am so excited to share a little bit about Arbonne, what I love about these products and what makes us different. We are going to play a little game here and this is a GREAT way to get even more poker chips! For each letter I say, I want you to say one word to describe the hostess that starts with that letter. Ready?? 1. The first letter is H – H stands for HEALTH! Arbonne is a 35 year old health and wellness company. Our philosophy is “Pure, Safe, and Beneficial” since 1980! 2. Next letter is B – B in Arbonne means Botanically-Based: We use plant based ingredients in our formulations. Arbonne mixes science with nature: marrying

organically grown plants with cutting-edge ingredients so you see results! 3. Moving on to S – S represents our Standards. We have a Swiss heritage and we adhere to European standards, a great thing because European heath

standards are the highest in the world, much higher than US standards. We are manufactured in the US, Canada, Australia, and the UK formulated to adhere to the highest standards in skincare, cosmetics, & nutrition globally.

4. Next letter is T – T in Arbonne stands for Testing! We are Dermatologist, Pediatrician, and Ophthalmologist tested. Arbonne is also hypoallergenic: Arbonne products are formulated without the use of certain ingredients that are frequently known to cause allergic reactions, and contain no harsh chemicals. The term “hypoallergenic” does not mean non-allergenic, there is no such thing.

5. Which moves us right along to our next letter C – C stands for Chemical Free!! This is my absolute favorite thing about Arbonne and what makes us so very different from many other companies. Free from harmful chemicals (NO parabens, phthalates, petroleum, toluene, PABA, etc.) Parabens are a preservative used in many personal care products and it allows the products to have a 10-30 year shelf life. Parabens as an ingredient have come under concern because parabens are endocrine disrupters -- chemicals that interfere with endocrine (or hormone system). Most people apply 5-15 personal care products over a day so you will want to make sure your products are free of parabens. No Mineral Oil By-product of crude/petroleum oil (TOXIC) - Occlusive (molecules too big to fit in pores) It’s like putting saran-wrap on your skin! I am going to give you a fantastic example of this when I introduce you to our skincare line. No Chemical

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Fragrances - FDA doesn’t regulate umbrella of chemicals to make-up the ‘fragrance’ of hidden ingredients. Dyes and fragrances are known irritants and can cause allergic reactions. Our products smell awesome and what you smell is nature.

6. Next letter is V – V means Vegan Certified - Which means there are no antibiotics, growth hormones, pesticides from the animals or animal by-products. We are also PETA-certified and Cruelty free (one of the few companies to always be on PETA’s certified list)

7. Another favorite of mine – F and F stands for FREE. And no, our products aren’t free but with the discounts we offer you will feel like they are! FREE means free from artificial additives, flavors, sugars, and colors in the nutrition line. Our products are also soy free, gluten free and free from GMOs!! How great is that?!

8. And now our very last letter W – W stands for WISH LIST! You all have a wish list in front of you. I encourage you as we go along to write down EVERY thing that want. This is not a “you write it, you buy it list” so don’t limit yourself. The best part about Arbonne is our DEEP DISCOUNTS! I am going to sit down with each of you at the end of this presentation and show you how I can get you FREE products and save you anywhere from 50-80% off the items on your wish list. The more you buy, the more you save so WISH AWAY!

(Pause and ask “Do you have any questions?”)