ARC 2014 SWIFT Services

Consulting Services & Training

Helping you to reach your objectives

African Regional Conference

Marrakech, June 2014

Support

& Maintenance

Training

Services

SWIFT

Services,

Access to

1800+

specialists

Benchmarking

Advice

Knowledge

Transfer

Operational

Readiness

SWIFT African Regional Conference – June 2014

SWIFT – a Comprehensive Services Offering

3,000+ consultancy projects for

1,000+ consultancy clients

15+ years average experience

of our consultants

9/10 customer satisfaction

on our consulting services

70+ training courses

available in15+ languages

In 2013, clients rated our

training:

8.8 10

500,000+ people trained over

30 years in

212 territories

8.7/10

customer satisfaction

on our 24/7 support with

75% of cases solved

within 48 h


Update on Training

Q&A

Conclusion

Consulting Case Studies

Drivers for Services

Agenda

Drivers for Services Cost & Efficiency


Automation

projects

Hardware

renewal

TCO

analysis

Business

growth

Internal

audit

Mergers &

Acquisitions

Cloud

Strategy

Cost and

Efficiency

Drivers for Services Risk & Resiliency


Business

Continuity

Security

incident

Hard

Project

deadlines

Regulatory

demand

Availability

incident

Risk and

Resiliency

Internal

audit

Drivers for Services Knowledge & Insight


Business

expansion

Staff

turnover

SWIFT

Portfolio

evolution

Business

bench-

marking

Compliance

Market

initiatives

Strategic

positioning

Knowledge

and Insight

Market Analysis

Business Process Analysis

Technical Analysis

Solution Design

Develop

Integrate Test

Certify

Deploy

Manage

Obtain Insights

Training

Support

Project

Management

Technical

Advisory

SWIFT Services Across project lifecycle


Business

Advisory

Implementation

Managed

Services

Business

advisory

Technical

advisory

Project

implementation

Typical Services New entrants versus Incumbents

Cost &

Efficiency

Risk &

Resiliency

Knowledge &

Insight

New entrants

Incumbents


• TCO analysis

• Infrastructure rationalisation

• Managed Services

• Cloud services (Lite2, ARG)

• Support packages

• Architecture review

• Security Assessment

• Technical audit

• System Care package


• Cloud Services (Lifeline)

• TCO benchmark


• Risk & Resiliency advice

• Operational Excellence

advice

• Impact of Industry/Market

initiatives (eg. CLS)

• Technical training

TE

CH

NIC

AL

AD

VIS

OR

Y

Cost & Efficiency Risk & Resiliency Knowledge & Insight

• Messaging Channel Analysis

• Fixed fee optimisation

• Process and STP analysis

• Standards modelling

• Message usage guidelines

publication

• Standards Release impact

analysis

• Reference data assessment

• RMA analysis and clean-up

• Sanctions Screening

• Comprehensive training

portfolio

• Business Intelligence services


initiatives

• Sanctions Testing

• Intraday liquidity analysis

BU

SIN

ES

S

AD

VIS

OR

Y

• FileAct implementation

• MI deployment services

• Installation Services

• Integration Services

• Project coordination (e.g HSM

renewal, CASMf migration..)

• CLS migration assistance

• Automated testing

• Enhanced Support

• Site move assistance

• Mergers and Acquisition

e-order assistance

• BBAN conversion

• Hands-on training

IMP

LE

ME

NT

& P

RO

JE

CT

SWIFT Services Typical projects

• TCO analysis

• Infrastructure rationalisation


• Cloud services (Lite2, ARG)

• Support packages

• Architecture review

• Security Assessment

• Technical audit



• Cloud Services (Lifeline)

• TCO benchmark


• Risk & Resiliency advice

• Operational Excellence

advice


initiatives (eg. CLS)

• Technical training

TE

CH

NIC

AL

AD

VIS

OR

Y

Cost & Efficiency Risk & Resiliency Knowledge & Insight

• Messaging Channel Analysis

• Fixed fee optimisation

• Process and STP analysis

• Standards modelling

• Message usage guidelines

publication

• Standards Release impact

analysis

• Reference data assessment

• RMA analysis and clean-up

• Sanctions Screening

• Comprehensive training

portfolio

• Business Intelligence services


initiatives

• Sanctions Testing

• Intraday liquidity analysis

BU

SIN

ES

S

AD

VIS

OR

Y

• FileAct implementation

• MI deployment services

• Installation Services

• Integration Services

• Project coordination (e.g HSM

renewal, CASMf migration..)

• CLS migration assistance

• Automated testing

• Enhanced Support

• Site move assistance

• Mergers and Acquisition

e-order assistance

• BBAN conversion

• Hands-on training

IMP

LE

ME

NT

& P

RO

JE

CT

SWIFT Services Typical projects


Update on Training

Q&A

Conclusion



Agenda

● Improved STP

● Standardised communication

● Bank agnostic system

● Reduce impact of changes on

ERP systems

13 SWIFT African Regional Conference – June 2014 13

Saudi Chevron Strong integration with Lite2

● Lite2 to replace proprietary

communication channels

● Integration of the 2 back-office

systems (5 business units) with

Lite2

● End-to-end project

● Automate payments flows

between corporate’s 5 business

units/2 ERP systems and banks

● Communication with 3 cash

correspondents for vendor and

payroll payments (each have

proprietary solutions and can

differ between vendor and

payroll)

● Manual processing based on

proprietary solutions leading to

low flexibility (e.g. to change

cash correspondent)

Our Solution Your Benefits Your Challenges

14

● Clear and logical separation of

responsbilities between back

office and middleware

● Support for Intra-Day Statement

Reporting (MT942)

● Support for MT940/MT950 FileAct

aggregation per counterparty

● RTGS support with minimal impact

to core banking platform

● Consistent message flow tracking

and monitoring

● Early error detection, reporting

and resolution

● Generic solution applicable to

other message flows

● Exchange pain.001 messages

with corporates

● Affiliates in over 33 countries, all

connected to Financial

Counterparties through a shared

SWIFT Alliance Access

Infrastructure

● FIN messages (payments &

statements) from corporate

internet banking platform

● Tailored RTGS message

transformation

● Tracability of messages from the

banking platform to the

counterparty

● Support ISO 20 022 pain.001

message from counterparties

Ecobank Payment and Statement Messages Infrastructure

Rationalization


● Rationalised Integration Layer

between the core banking platform

and SWIFT Alliance Access

● Alliance Integration Platform (IPLA)

as a versatile, state-of-the-art

integration framework.

● Cooperation with SWIFT

Integration Services to develop the

customized solution in IPLA.

● Guaranteed FIN message

generation based on data from the

core banking platform

● Transformation services for ISO 20

022 pain.001 messages

15 SWIFT African Regional Conference – June 2014

● Improved resilience

● Simplified setup

● Reduced cost

● Infrastructure in line with best

practice and latest trends

● High focus on resiliency

● Very large server park

resulting in high workload to

comply with mandatory

release upgrades

● Bring infrastructure in line with

latest market trends

● Reduce costs

Central Bank in Europe Architecture review and benchmarking


● Review of current SWIFT

architecture

● Benchmarking with peer Central

and Commercial Banks

● Recommendations to bring

infrastructure in line with market

practice

(e.g. consolidate system for

domestic and T2 traffic)


● Short implementation cycle

● Low footprint solution

● Comprehensive Integration

platform which can be

leveraged for other

requirements

● New regulatory requirements

for monitoring of all cross

border cash transactions in

Zambia

● Strict implementation time

frame

Bank of Zambia Balance of payments monitoring for regulatory reporting


● Implementation of FINInform to

reports payments to the BoZ

● Parsing and storage of info in a

database using IPLA

● Value added BI solution for

collecting, presenting and

interpreting the balance of

payments information

● Combination of SWIFT and

external data


● Aligned operations with industry

Best Practices

● Improved people skills

management and maintenance

● Strengthened and optimised

processes and procedures

● Guidance on state-of-the-art

tools that will support the

operational model

● Implementation of a new

market infrastructure that

requires a different operational

model

● The new market infrastructure

brings the central bank in

contact with new customers

who have higher/more

complex needs than traditional

customers

● The operational model needs

to cater for a far more complex

operational infrastructure,

processes and tools

A major European Central Bank Operational excellence


A detailed review of the operational

framework in the following areas:

● People and Culture

● Processes

● Command and Control

● Customer Service

● Continuous improvement

The final outcome was an

operational concept model for the

new market infrastructure

operations and organisation

18

● Accelerate the message

Standards analysis phase

● Leverage proven standards

expertise

● Improve quality of

specifications and ensure

compliance with global market

practice

● Introduction to the use of the

MyStandards platform

● Bring the communication

design of a new settlement

hub in line with accepted

international messaging

standards

● Maximise the leverage

available between

Government Fixed-Income

flows and those in the Equities

domain

● Introduce the design to, and

gain acceptance from, all 15

stakeholder countries within

the SADC group

Southern African Development Community Business advisory for DVP implementation


● Business and purpose reviews

of the flows

● Identification of potential issues

and possible solutions

● Workshops with key

stakeholders to identify the

appropriate ISO15022

messaging in relation to required

business outcome

● Identification of next steps,

including Market practice and

standards publication tools

● Indication of migration route to

ISO 20022 messages

● Presentation of messaging

solutions to key stakeholders


● Access to SWIFT Certified

Experts.

● Accelerated Support for SSP

customers.

● Quarterly calls to review all

cases.

● Emergency support in case of

urgent blocking cases.

● Peace of mind.

● Flexible offering specific to your

needs.

● Keeping track of the various

SWIFT patches and releases.

● Projecting the budget and

resource planning for SWIFT

related projects.

● Root cause analysis and

troubleshooting can be

cumbersome.

Abu Dhabi Commercial Bank System Care


● Standard System Support

Package from SWIFT with

additional customization specific

to your needs.


● High availability solution

monitored and troubleshouted

by dedicated staff

● Change management

performed in line with SLA’s

and customer requirements

● Outsourcing of the whole

connectivity software by moving

to Alliance Remote Gateway

● Compliance with local audit

requirements

● Criticality of environment

availability increased

● Lack of dedicated SWIFT

personnel identified as major

risk

● No Disaster Recovery site

availability

● Unable to adhere to local audit

and financial authority

requirements on availability

and resiliency of the

infrastructure

NWB Bank Best of breed infrastructure remotely managed by SWIFT


● Recommendation to go for fully

in-sourced, or Alliance Remote

Gateway with Alliance Managed

Operations, or Alliance Lite2

● Proposal for remote care

solution in two phases

● Preparation: set-up best

of breed infrastructure ,

● Take ownership of daily

operations


Update on Training

Q&A

Conclusion



Agenda

23

Securities Standards Sanctions

Intro level trainings

Standards

ISO20022 in

Securities Markets

T2S

Sanctions

Country packs

• Securities settlement & management (ISO 20022)

• Liquidity management & auto-collateralization

(ISO 20022)

• ISO15022 (‘enhanced’) for ICPs & DCPs*

• Focus on Business Application Header*

• Settlement & Reconciliation*

• Corporate Actions*

• Funds

• ISO 20022 in 90 minutes

• ISO 20022 methodology &

modelling

• Using ISO20022 & XML

messaging

• SWIFT in Securities Markets

• Settlement & Reconciliation

• Corporate Actions

• T2S in 90 minutes

• Introduction to Financial Sanctions

• France (corporate actions)

• Spain (market reform)*

*= new training ready in the course of 2014

‘Business’ Training Portfolio Securities Markets, Standards & Sanctions

24

• Payments & cash management

• Creating SWIFT messages*

• Customer payments (FIN)*

• Liquidity Management*

• Exceptions handling*

• Low/High Value Payment

Systems*

• Collections & Documentary

credits

• Documentary credits*

• Letters of credit*

• ISO 20022 message flows for

TSU & BPO

Payments Treasury

Trade


Payments

Trade

Corporates

Treasury

ISO 20022 for Payments

• SWIFT for Corporates

• Treasury Management using FIN

• SWIFT for Corporates Specialist - Certification

• Corporate to Bank FIN & ISO20022*

• Onsite package for Corporates*


• SWIFT in 90 minutes

• Intro to SWIFT in Payments markets

• On-boarding to SWIFT for Service Bureaus

• Forex & Money markets using

FIN messages

• ISO20022 for SEPA

• SEPA Readiness*

• ISO 20022 for payments*

• Mapping FIN & ISO20022*

‘Business’ Training Portfolio Payments, Treasury & Trade markets

Payments Treasury

Trade

Interfaces

Security

Resilience

Other


Connectivity & messaging

25

• Managing PKI with Browse

• HSM

• Certification as SWIFTNet

security officer

• Operating your HSM*

• Optimizing Alliance resilience

• Disaster recovery

• SWIFT Audit guidelines

• Migrating to Web Platform for administrators*

• Migrating to Web Platform for operators*

• Introduction to Messaging

• Customer applications on swift.com

• Understanding FIN & system messages

• Managing Alliance Gateway

• Managing Alliance Web Platform

• Understanding Lite 2

• Operating RMA*

• Operating Alliance Access/Entry

• Managing Alliance Access/Entry

• Certification as Alliance Access/Entry Operator

• Certification as Alliance Access/Entry

Administrator

• Creating SWIFT messages*

• Deploying Alliance Access

• Alliance Gateway for Access users*


‘Technical’ Training Portfolio

26

Adapting our offering to your changing learning trends & preferences

Community

training

Specialised

training

Tailored training

Essential knowledge to get

started with SWIFT

Classroom courses including

exercises, case studies &

hands-on experience in our

training labs

Specialised or advanced

expertise

Classroom courses, web

classes & Qualification

Customised to the training

needs of an individual

institution

Classroom courses, web

classes, eTraining modules

& Qualification

eTraining modules

Can be customised to the

needs of specific country

Supporting the go-live of an

RTGS or other new Market

Infrastructure

Can include specifics of

your institution

Community pricing

More Choice !

Stay in touch – Join us on LinkedIn

27

Slideshare.net/swiftcommunity

SWIFT Training

Qualification Programme

Course descriptions

Course schedule

eTraining portfolio

YouTube.com/

planetswift

Twitter

@swiftcommunity -

#SWIFTtraining

SWIFT Training

newsletter

www.swift.com/training

Your one-stop-shop

for SWIFT Training

LinkedIn -

SWIFT Training

Showcase

http://www.swift.com/training

https://www.linkedin.com/company/swift-training?trk=company_name








Update on Training

Q&A

Conclusion



Agenda

We advise on what we do best …

SWIFT: recognised

for operational

excellence across

the industry

Access to 1,500 +

SWIFT specialists

and strong partner

network

Growing team with

already more than

100 experts with

average seniority of

more than 10 years

1 , 0 0 0 + P R O J E C T S O V E R T H E L A S T 3 Y E A R S

3 , 0 0 0 + C U S T O M E R S U S I N G S W I F T S E RV I C E S

AV E R A G E S AT I S FA C T I O N R AT E A B O V E 4 . 4 / 5 . 0


SWIFT services in

Africa in 2012 - 2014

Consulting

Support

Training



Update on Training

Q&A

Conclusion



Agenda


In case of further questions

Pieter Apers

SWIFT Av Adèle 1

B-1310 La Hulpe

Belgium

+32 2 655 3576

+32 2 655 3752

+32 475 542 458

[email protected]

www.swift.com

T

F

M

W

E

Manager Integration Services

Consulting Services, EMEA

W

Muhannad Tamemi

SWIFT Gate Village 5 Level 1

Dubai

United Arab Emirates

+971 443 90890

+971 44 250160

+971 5611 37365

[email protected]

www.swift.com

T

F

M

E

Lead Consultant

Consulting Services, Dubai

Thank you


Date post:	09-May-2015
Category:	Business
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