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Arden Medical

Practice

Dr Raheela Bhatti

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Dr Raheela Bhatti (female)MBChB June 1988 Glasgow

74 Kyleakin RoadGlasgow G46 8DH

Tel: 638-1464 Fax: 621-0371

Surgery Opening Times

Mon 9:00 – 6:00pm (Extended Hrs 6:00pm – 6:45pm)

Tues 9:00 – 1:00pm

Weds 9.00 - 6.00pm

Thurs 9:00 – 2:00pm

Fri 9:00 – 6:00pm

Pre booked or same day appointmentsPatients must telephone at 09:00am for same day

Consultations by appointment.

Practice Manager

Angela Shields

ReceptionistKirsteen McDonaldSamantha Gracey

Practice Nurse Health Care Assistant

Kirsteen McDonald

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Practice Nurse

Attached Staff

District Nursing is provide by Thornliebank HC who will attendto acutely and the chronically sick, usually in their own homes.

Health Visitor - Immunisation Clinic – Wednesday 09:30am- 11:30pm (once a month)Health Visitor provides health advice and help to families with children under the age of five and to elderly patients

The above staff can be contacted through the receptionists. The Health Visitor may be contacted atThornliebank Health Centre: 0141 531 6994

District Nurses can be contacted on 0141 355 2180

Non-NHS Services

Patients should be aware that fees may be charged for services not covered by the NHS contract. These include private certificates,reports supporting private health insurance claims and other non-NHS medical reports. for example HGV and PSV licences, elderly drivers, fitness to drive and travel.

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Patient Information

District Nurse can be contacted on 0141 355 2180Between the hours of 8:30am – 4.30pm

It is important that you leave the following information to enable the District Nurse to contact you.

→ YOUR NAME→ YOUR ADDRESS→ YOUR TELEPHONE NUMBER→ YOUR NAMED NURSE→ YOUR GP

How to register as a patient

In order to register with the practice you should bring your NHS medical card. If you don’t have a medical card the receptionist will ask you for identification i.e. passport/birth certificate and a utility bill with your present address. You will also be asked to complete a GPR form and you will be offered a new registration appointment.

Services available from the practice

All GP practices are contracted to provide “essential services”, that is, treatment of ill people. We also provide the following “additional services”

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Child Health Surveillance/Protection, together with the Health Visiting Team.

Contraceptive services, Maternity Services in the ante natal and post natal period, together with the Midwives from the Queen Elizabeth University Hospital. Routine immunisation of children, together with the Health Visiting Team Immunisation for adults in relation to travel. Not all travel immunisations are available on the NHS, please ask our reception staff for the holiday questionnaire so that the practice nurse can ascertain which vaccine you will require. Cervical Smears Freezing of warts and other small skin lesions We also hold contracts with GGNHSB for the following

“enhanced services” Regular monitoring, by blood and urine test, for patients on a range of drugs. Annual comprehensive review for patients with heart disease Annual comprehensive review for patients with diabetes; this

includes appointments with the dietician and podiatrist

A methadone substitution programme for patients with drug abuse problems. Routine appointments are available daily. Medical emergency

appointments are possibly available on that day. Alternatively the practice has introduced TELEPHONE CONSULTATIONS with the doctor on a daily basis.

Please help the receptionist by telling them whether or not your problem is urgent.

Medical Records and Confidentially

Why do we need information about you

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As providers of healthcare services, our staff will collectinformation about you so that you can receive proper care and treatment, with decisions based on the most current, complete and accurate information available.We will keep this information, together with details about your care, only as long as is necessary.

Other uses of information

In addition to providing your treatment, we may need to usesome of this information for other reasons, for example:

Protecting and improving Public Health Investigation of complaints and legal claims Clinical research, audit and training Administration of services

This may require that the information is processed by non-clinical health service staff

e.g.: administrative and clerical staff.

Carer

If you are a carer please inform the reception staff.

Sharing information with others

Patient care often involves heath and social services, so you may be receiving care from others as well as NHS staff. So that we can

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all work together for your benefit, we may need to share some information about you. We only use or pass on information aboutyou if people have a genuine need to know and it is in your interest or in the public interest.

In certain circumstances, the law requires us to pass on information,for example: statutory notification of births and deaths; registration of a notifiable, communicable disease. Anyone who receives information from us also has a duty to keep it confidential.Where required, and if you agree, information about you me sharedwith relatives, friends or others helping to provide care.Whenever possible, we use information from which an individual patient cannot be identified.

Disabled Access

Two person assistance advised for wheelchair access

Violent and Abusive Patients

Should any patient behave in a violent or abusive manner in or towards anyone attached to the practice they will be removed from the list

Suggestions

We would be happy to deal with any comments, complaints orsuggestions you have with regard to the practice

In the first instance please contact the Practice Manager Angela Shields

The Practice adheres to the Freedom of Information Act

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Home visits

Please do not request a home visit unless you are too ill to attend the surgery. The doctor is able to see several patients in the surgery in thetime it takes to perform one home visit. Requests for visitsshould be made before 10.00am. Home visits are carried out at the doctor's discretion.

Repeat Prescriptions

For renewal of repeat prescriptions please post/fax or call into the surgery with your request (tear off slip provided) with every repeat prescription. A stamped addressed envelope will be required if you wish your prescription to be posted back to you. We also provide a new online system for repeat prescriptions. Please see receptionist for details.

Please use tear off slip provided.

Please allow 24 hours before uplifting your prescription from reception.

GOOD MEDICINE MANAGEMENT IS IMPORTANT

Please pre-empt ordering prescriptions to avoid running out.

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If you are given 56 days of tablets and you have 7 days left, order your new prescription. In the case of any emergency your regular pharmacist will give you a couple of tablets until you get your new prescription.

If you are going on holiday you should take a list of your medication with you.

In case you have a problem ENSURE YOU HAVE ENOUGH MEDICATION TO COVER YOUR HOLIDAY. SOME COUNTRIES ALSO NEED A DOCTOR’s LETTER TO EXPLAIN THE MEDICATION. Check with your travel agent.

If you have elderly relatives ensure they have an adequate supply of their medication. Dossette boxes/blister packs can be arranged if they have a large amount of medication to take.

Emergencies out with surgery hours

Please telephone 111 (NHS24)

NEW NATIONAL HEALTH INFORMATION SERVICE

NHSInform Online at http://www.nhsinform.co.ukTelephone: 111 (between 8:00am – 10:00pm)

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Plain x-ray Referral (New Victoria Hospital)

Imaging Department

Level 0

The New Victoria

Glasgow G42 9LF

Drop in Service Times:~

Monday,Tuesday,Wednesday, Thursday and Friday’s 9:00am – 4:30pm

Self Treatment of Common Illnesses & Accidents

Colds & Flu

This usually presents with a runny nose, cough and a raised temperature. You may feel aches and pains. The usual cause is a virus and antibiotics are of no use in their treatment unless you develop a secondary infection on top of this. Management consists of rest and taking plenty fluids. If you have a headache or fever, take Paracetamol.

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Minor Cuts and Grazes

Wash the wound thoroughly. Stop any bleeding by applying a dressing or clean handkerchief firmly tothe wound for five minutes. Cover with a clean dry dressing. Do not apply any creams or ointments.

Diarrhoea and Vomiting

Diarrhoea and vomiting will usually get better on its own. Treatment consists of replacing the fluid you lose with either water or preferably Re-hydration sachets e.g. Electrolade, Rehidrat or Dioralyte. These are made into a drink and are available from the chemist.

The digestive system should be rested avoiding solids and milk for at least 24 hours, and then taking a light diet over the next 24 hours.Diarrhoea and vomiting in small babies and young children shouldbe treated with caution and the doctor will be happy to advise aboutthis over the telephone. Re-hydration sachets certainly prevent many babies and youngsters becoming dehydrated and requiring hospitaladmission.

Backache

Very common. Usually due to strain or overuse of the back muscles. Will usually respond to rest, lying on a firm surface. If the pain is feltin the legs, and especially if you develop difficulty passing urine, then consult the doctor as soon as possible

Chicken Pox. Mumps. Measles & Rubella (German Measles)

These are usually self-limiting viral illnesses which usually

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cause minor symptoms in children. We usually recommend Paracetamol (Calpol) for any temperature and plenty fluids

Burns & Scalds

Apply large quantities of cold water to the affected area as soon as possible and maintain this for several minutes. This will helpthe pain and prevent damage to the skin. If the skin is unbrokenbut blistered apply a loose, dry dressing. If the burn is large orthe skin broken, consult the doctor or nurse as soon as possible. Do NOT apply any cream or ointment.

Practice Pledge

You have the right to be treated with courtesy, dignity and respect.It is your responsibility to extend the same courtesy andpoliteness to the practice team.

You have the right to be seen urgently if your condition necessitates this. It is your responsibility not to mis-useurgent appointments that may be required for other patients.

You have the right to request a home visit if your illness or

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infirmity renders you housebound. It is your responsibility not to request a home visit unless it is strictly medically necessary. (Please note that your doctor has both the right and the responsibility to make a final decision on whether a home visit will be made.)

You have the right to collect your repeat prescription onthe working afternoon following your request. It is your responsibility to ensure that you order your repeatprescription in good time.

You have the right to expect a high standard of efficientand up to-date healthcare. It is your responsibility to aid usin providing this, by being aware of the services available and accessing them appropriately.

National Services ScotlandPractitioner Services1055 Great Western RoadGlasgow G12 0XHTel: 0141 – 211 - 3600NHS HELPLINE: 111WEBSITE: NHS Inform: www.nhsinform.scot