Are you ready?€¦ · • 1) Video everywhere • 2) Changing travel policy • 3) VOD & “You...

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1Cisco Confidential 1© 2010 Cisco and/or its affiliates. All rights reserved.

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Are you ready?

Cisco Confidential 2© 2013 Cisco and/or its affiliates. All rights reserved.

Rogelio ValtierraEnablement Team

C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

• What is CollaborationWhat did it used to mean?What does it mean now?

• Simple Ways to use Collaboration


• Working behind a desk• A telephone conversation• A phone on the desk• A mobile in the pocket• Voicemail & leaving

messages• Travelling to meetings• Conference calls• Face to face meetings• Flying & Driving to

meetings• Emails & full Inboxes

PBX


• Working anywhere• Video on every call• Fast response with

Presence and IM• Mobile Clients• Interactive Web

Conferences• Telepresence• MORE - Face to face

meetings• LESS - Flying & Driving to

meetings• Enterprise Social software• Flexible working

C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6Cisco Confidential 6C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved.

Simple Ways toUse Collaboration


Understanding what Collaborationmeans to you:

Job Types• Location & role?• Primary communication type?• Secondary communication type?• How could you enhance their

communication capabilities?

Cisco Solution:• Cisco has a range of devices to meet

all locations & roles• Devices & applications share common

interface for ease of use• Devices are licensing so customer have

the choice to select what they need forany given scenario

Understanding what Collaborationmeans to you:

Job Types• Location & role?• Primary communication type?• Secondary communication type?• How could you enhance their

communication capabilities?

Cisco Solution:• Cisco has a range of devices to meet

all locations & roles• Devices & applications share common

interface for ease of use• Devices are licensing so customer have

the choice to select what they need forany given scenario

White BoardUser type and devices


Customer Scenario :• BYOD• Collaboration

Solution• Cisco BYOD Security• Jabber Mobile client

Benfits• Fully secure policy based security• Reduced capital expense• Remote control of devices & content• Users get the devices they want &

access to key information

Cisco Unique• Security for ISE for BYOD• Available on any device operating

system

Customer Scenario :• BYOD• Collaboration

Solution• Cisco BYOD Security• Jabber Mobile client

Benfits• Fully secure policy based security• Reduced capital expense• Remote control of devices & content• Users get the devices they want &

access to key information

Cisco Unique• Security for ISE for BYOD• Available on any device operating

system

White Board


Customer Scenario :• Customer is paying to maintain multiple

PBX in distributed network

Solution• Cisco Collaboration BE 6K• Cisco Borderless Routing & Switching

Benefits• One seamless solution across all sites• Centralised costs & hardware• Centralised administration• Local redundancy where required• Can start basic and add fulls

Collaboration later

Cisco Unique• Cisco is the only vendor to offer a true

end to end solution in this scenario

Customer Scenario :• Customer is paying to maintain multiple

PBX in distributed network

Solution• Cisco Collaboration BE 6K• Cisco Borderless Routing & Switching

Benefits• One seamless solution across all sites• Centralised costs & hardware• Centralised administration• Local redundancy where required• Can start basic and add fulls

Collaboration later

Cisco Unique• Cisco is the only vendor to offer a true

end to end solution in this scenario

White Board

Mobile Workers

Private/PublicWAN

White Board

Main Site with BE 6K

Branch Site withRedundancy

Branch Site noRedundancy


Customer Scenario :• 1) Video everywhere• 2) Changing travel policy• 3) VOD & “You Tube” communications

Solution• 1 & 2) Cisco Telepresence• 3) TP & Cisco Show & Share• Approach through CXO, marketing & IT

Benefits• Building better relationships• Improved up stream & down stream

productivity• Quicker time to market• More travel budget

Cisco Unique• Cisco Show & Share• Quality of experience for video

Customer Scenario :• 1) Video everywhere• 2) Changing travel policy• 3) VOD & “You Tube” communications

Solution• 1 & 2) Cisco Telepresence• 3) TP & Cisco Show & Share• Approach through CXO, marketing & IT

Benefits• Building better relationships• Improved up stream & down stream

productivity• Quicker time to market• More travel budget

Cisco Unique• Cisco Show & Share• Quality of experience for video

White Board

2)

1) Remote Expert

More customer & supplier facing time

New ways to consume & communicate3)

vs.

Internal Travel vs. Customer facing TravelX $$

Expert perregion

Local Site:• Banking• Education• Health


Customer Scenario :• Need to retain PBX investment

Solution• Add Cisco Soft client to PBX• Cisco Collaboration BE6K• Jabber desktop client

Benefits• Sweat current PBX asset & handset• Users gain the ability to IM & dial from

screen• Users can migrate to new platform

when required• Can add full collaboration later

Cisco Unique• “Extend & Connect” PBX Integration• NEW Low cost entry point

Customer Scenario :• Need to retain PBX investment

Solution• Add Cisco Soft client to PBX• Cisco Collaboration BE6K• Jabber desktop client

Benefits• Sweat current PBX asset & handset• Users gain the ability to IM & dial from

screen• Users can migrate to new platform

when required• Can add full collaboration later

Cisco Unique• “Extend & Connect” PBX Integration• NEW Low cost entry point

White BoardExtend & Connect

PSTN

PBX


Customer Scenario :• Improve customer experience• Track customer service

Solution• Cisco Customer Collaboration

Benfits• Use customer service index to drive

key teams• Differentiate from the competition• Increase revenue• Maximise resources• Address “80-20” ratio and tackle lost

customers

Cisco Unique• Co-resident deployment on BE6K

Customer Scenario :• Improve customer experience• Track customer service

Solution• Cisco Customer Collaboration

Benfits• Use customer service index to drive

key teams• Differentiate from the competition• Increase revenue• Maximise resources• Address “80-20” ratio and tackle lost

customers

Cisco Unique• Co-resident deployment on BE6K

White Board

OutgoingCampaign

CCX Add Report on KeyTeam & KPI

Key Customer facing team & KPI forBusiness

+80% Incoming Calls

$$$Rev.

Stream


Customer Scenario :• Offer Flexible working to key members

of staff in areas of the business withhigh staff turnover

Solution• Cisco Home working Solution (CVO)• Cisco Collaboration• Cisco Security Portfolio

Benefits• Business retains key and most

experienced staff• Business gets more flexible workforce• Staff save money on travel and

effectively get a pay increase

Cisco Unique• Cisco End to end solution

Customer Scenario :• Offer Flexible working to key members

of staff in areas of the business withhigh staff turnover

Solution• Cisco Home working Solution (CVO)• Cisco Collaboration• Cisco Security Portfolio

Benefits• Business retains key and most

experienced staff• Business gets more flexible workforce• Staff save money on travel and

effectively get a pay increase

Cisco Unique• Cisco End to end solution

White Board

Does Home Working MeanThis?• Poor VPN connectivity?• No visibility of people?• I’m available on my Mobile?

Cisco Router toProvide Secure VPN

with no Token needed

Video Options:• Laptop Jabber• Cisco Phone• Cisco EX90

2 x Key Home WorkingApplications:• Webex for meetings• Jabber for IM

Secure RemoteWorking Across

the Internet

Cisco ASA Provide multiplesecure connections to all home

workers

White Board


Customer Scenario :• Keep PBX for now• Add Collab service to PBX in Cloud• Try Video, IM and sharing

Solution• Cisco Webex Meeting centre

Benfits• Retain PBX & sweat asset• Experiment with Video, IM & sharing• Reduced travel costs

Cisco Unique• Webex is number 1 global market

leader• Simple interface requires little training• Cloud based so no capital expense

Customer Scenario :• Keep PBX for now• Add Collab service to PBX in Cloud• Try Video, IM and sharing

Solution• Cisco Webex Meeting centre

Benfits• Retain PBX & sweat asset• Experiment with Video, IM & sharing• Reduced travel costs

Cisco Unique• Webex is number 1 global market

leader• Simple interface requires little training• Cloud based so no capital expense

White Board

Webex-aasfrom the

Cloud


BE6K is Single Collaboration Server for Voice, Video & IM

ON PREMISE

UnifiedCommunications

TelePresenceCollaborationApplications

CustomerCollaboration

ON PREMISE

TelePresenceCollaborationApplications


25 to 1000 Users


Webex, Jabber and more…


• Overview • Webex • Jabber

ONPREMISE

UnifiedCommunications

TelePresence

CollaborationApplications


ONPREMISE TelePresen

ceCollaborationApplications


25 to 1000 Users


• http://www.cisco.com/web/LA/partners/sell/smb/learningexpress/index.html

• http://www.cisco.com/en/US/solutions/collateral/ns1007/work_anywhere_on_any_device.html

• http://www.cisco.com/en/US/netsol/ns1007/products.html

• http://www.cisco.com/web/products/webexsocial/index.html

• https://learningnetwork.cisco.com/community/learning_center/games?view=overview

• [email protected]

• [email protected]

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