Innovative Customer Contact Management

Arema Connect

We are:Contact Management Centre delivering quality

Customer Relationship Management (CRM) solutions for clients in an accurate, scalable, cost efficient and timely manner.

Established within the industry for in excess of 11 years delivering innovative, bespoke CRM solutions for projects of variable duration, cost and range

Expert at what we do and willing to share our expertise with our clients in spirit of partnership.

“Providing support 24 x 7 x 365”

We have:

• A proven track record of working in partnership with our clients

•A global reach across the complete range of media applications

•Secure, scalable and rapidly deployed systems and personnel to support your business.

“Providing support 24 x 7 x 365”

Arema Connect

Our Core Values / Ethos:• Trust & Partnership

• Quality & Standards

• Quantity and Cost Efficiency

• Management Talent, International Experience & Active Participation

• Absolute delivery

“Providing support 24 x 7 x 365”

Arema Connect

Partnership program

Working in Partnership with Arema Connect will allow you to:• Expand your service offering across a complete

range of media platforms

• Improve your success rate competing for & winning new business

• Leverage from our experience, skills, technologies and capacity to create best-fit bespoke solutions that are adaptable, flexible and tailored to suit your clients requirements.

“CRM client support for PR companies”

“Complementary services”

Our Support Packages

Email Handling

Live Chat Support

Mobile Response Management – mobile / SMS

Multi-channel Customer Support

Social Media Customer Support

Telephone Answering Service

Some Examples

• Campaign support: Dedicated telephone Line, 24/7/365 telephone answering service, e-mail handling, database cleansing, diary management & scheduling, Instant status reporting capacity

• Crisis Management: Dedicated Telephone Line, 24 x 7 x 366, telephone answering service, Blogging and RSS FEEDS, product recall, Live Chat, On-Line reporting and analysis

• Donation lines: Dedicated and secure Telephone Lines, Telephone Answering Service, Secure and robust system for fund transfer, Marketing Material Management, social media management…

“Arema Connect will add value to your business”

Check our case studies…

Benefits

“Why Arema Connect?”

Trusted & proven pedigree Reliability & Experienced Advanced technology Delivering substantial cost savings (up to 80%) ISO Accredited Solution available 24/7/365 Global reach across all time zones Full disaster recovery

Benefits

“What’s IN for YOU? ”

• Partnering with professionals that deliver • Sterling reputation • Expand your service offering• Seamless integration • Flexibility• Professional experience• “GLOBAL” Market “REACH”• 100% Transparency and accountability

WE DELIVER!

Our customers

• PR firms• E-Commerce• Financial Services• Healthcare

• Professional Services• Local Government• Automotive• Tourism and Leisure

We will contact you next week to discuss our future together!

Innovative Customer Contact Management for your PR campaigns

aoife@aremaconnect.co.uk02033 686822@aremaconnectwww.aremaconnect.co.uk