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ASSOCIATESARGENT
Argent Quality Web PortalUser ManualRevision 3
March 10, 2010www.a-argent.com/portal
Ray Moya – COO Gillian Buckley – Quality Manager
ASSOCIATESARGENT Quality Portal Overview
The objectives of the Quality Portal are: • To provide our customers with visibility to order
transactions• To ensure continuous quality process
improvement• To communicate with our customers 24x7
Due to the transactional nature of the portal all users are required to register. To Register go to portal and select the Register word and fill out the profile. Note the administrator must approve the registrant in order to log-in into the portal.
Quality transactions are confirmed via email. Only the persons involved in the communications can edit or view their records.
Go to www.a-argent.com/portal
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To Log-in
• Enter User Name and password…• If you forget the password, enter over there and it will
send you a new password in your email.
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Main Menu Options
Order Information:• Track Orders: Proof of Delivery tied to UPS, FEDEX and
Carriers• Inventory Lookup: Tied to Argent WMS.• Expedites: Ability to expedite an existing order.• Reports : Posting of Performance Reports and Quality
Processes• Work Request: Issue Out of Scope request for work.
Quality Management:• Trouble Tickets: Issued internally, by customer, to
customer, to Vendor or by Vendor.• ISO 9000 CAR/PAR: ISO Corrective and Preventive
Actions resulting from Trouble Ticket Analysis and Audit findings.
• RMA: Returned Material Authorization form.• Customer Satisfaction Survey: Customer form to provide
feedback to Argent.
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Track Orders, i.e., Proof of delivery tracking
• Select Client (Adm Only)
• Enter Order # Or• Date Range Or• Customer PO Or • Tracking No
• Click Search
Click on “Track” andIt will take you to CarrierWeb site
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Inventory Lookup
Your user profile determines the client access.
Enter Product #, Description or just click search for all items.
You will see the product and the quantity currently in inventory.
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Expedites
Your user profile determines the client access.
Enter PO # or Project #.You will see the retrieved
expedited order. If you want to submit a new
Expedite click on Add New
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Submitting New Expedite
• Once you “Add New”• Fill out the PO, Project
and Contact information.• Enter original Field Due
Date and the Expedited Request Date.
• Enter Comments/Status information as required.
• Click Submit at the bottom.
• Argent will receive request and respond with an expedite date.
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Portal Reports
• Select Client• Reports are created and
added to the portal under categories. See Adding Reports Section.
CategoryClick on Report and it will display
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Work RequestNew Work Request:Client is determined by user login.Click “Add New” at Left of Work Request No: Box
Option to Search by Request No or Work Status…List of Work Requests are Listed belowClick on Work Request # to open Request and see details
ASSOCIATESARGENT New Work Request Submittal
Enter information in these 3Sectionsand submit.
Argent will respond with actions to be taken and dates for completion
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ISO 9000 Quality Management
• Select Client and Click Search.• To Add New CAR PAR Click on Add NEW• To view CAR/PAR Click on the Number • To Edit CAR/PAR Click on the Paper and Pencil Icon.
ASSOCIATESARGENT CAR/PAR FORM SECTIONS
1- INITIATOR DETAIL
2- REVIEW DETAIL
3- VERIFICATION DETAIL
Supervisor must sign each step.
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Trouble Tickets lead to an ISO CAR/PAR!
Trouble Ticket Issuance
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Trouble Ticket Form• The Trouble Ticket Form has 3
Sections:– Contact Information: The person
logged in to the portal will be the “Submitted by” person. The submitter must fill in full name, Phone and email.
– PO/Order Information: The submitter must identify the order, Job #, Part No, Qty and a description of the issue.
At this point the submitter will issue the trouble ticket to Argent.
– Argent Action Section: The Argent Warehouse manager is responsible for issue resolution and responding to submitter.
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RMA
Your user profile determines the client access.
Enter RMA# or Serial # Click on Search button and it will display RMA details.
If you want to enter a new RMA, Click on Add New hyperlink.
If your RMA is listed, click on number to view and on edit icon to change.
See next slide for RMA details.
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RMA Details
• Enter End Customer Information, Order Information and Product Information.
• Then submit RMA.• Argent will respond
by contacting the manufacturer to verify Warranty and to get RMA number. Order status will be emailed to submitter.
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Customer Satisfaction Survey
• On a Semi-Annual basis the Quality Manager will issue customers to submit a Customer Satisfaction Survey.
• The quality manager will tabulate survey results and submit to management team.