Arguing on the Web for Social Innovation: Lightweight Tools, Analytics and Visualisation for Civic Engagement

Anna De Liddo1, Simon Buckingham Shum1, Mark Klein2

1Knowledge Media Institute, The Open University, UK2University of Zurich and MIT CCICatalyst Project <http://catalyst-fp7.eu/>

Social Media, Community Ideation and Question-Answering is proliferating on the Web

Setting the Problem

Poor Debate: No tools to identify were ideas contrast, where people disagree and why... popularity vs critical thinking

Setting the ProblemThese tools are increasingly used to support online debate and facilitate citizens’ engagement in policy and decision-making. These are fundamentally chronological views which offer:

no insight into the logical structure of the ideas, such as the coherence or evidential basis of an argument.

No support for idea refinement and improvement

LINK to PETITION:

http://www.change.org/en-GB/petitions/stand-against-russia-s-brutal-crackdown-on-gay-rights-urge-winter-olympics-2014-sponsors-to-condemn-anti-gay-laws

Setting the Problem No ways to assess the quality of any given

idea

LINK to QUORA:

http://www.quora.com/Physics/Do-wormholes-always-have-black-holes-at-the-beginning#answers

Setting the Problem

Poor Debate: No tools to identify were ideas contrast, where people disagree and why

Poor idea evaluation: No mechanisms to identify, contribute and discuss the evidence for an idea

Poor Summarization and Visualization Shallow contributions and Cognitive clutters Platform Island & Balkanization

This hampers both:

quality of users’ participation and The quality of proposed ideas effective assessment of the state of the debate.

• Poor Commitment to Action• Poor Summarization• Poor Visualization

Very High

• Lack of Participation• Poor Idea Evaluation• Shallow Contribution

High

• Cognitive Clutters• Lack of InnovationModerate

• Platform Island and Balkanization

• Non-representative decisionsMinor

Pain Point Prioritization

A new class of Collective Intelligence and Online Deliberation Platforms

That make the structure and status of a dialogue or debate visibleComing from research on Argumentation and CSAV, these tools make visually explicit users’ lines of reasoning and (dis)agreements.

Deliberatorium Debategraph Cohere CoPe_it! Problem&Proposals YourView The Evidence Hub

A Common Data Model: simplified IBIS

YourView, Problem&Proposal, idebate.org

MIT Deliberatorium

Cohere

Debategraph and CoPe_it!

The Evidence Hub

Collective Intelligence Tools:

- deliberative aggregators, - produce collective viewpoints - support the common good• referred to as “deliberative aggregators” (van Gelder 2012b) • produce a collective viewpoint or judgment on complex

societal issues by crowdsourcing discourse• inherent purpose to support large communities to tackle

complex issues of public concern

Cohere’s Social Semantic Network (Iandoli et al 2013)

Consider.it (Kriplean 2011)

YourView Panorama (van Gelder2012a)

Contested Collective Intelligence for the Common Good

(Social, Visual and Argumentation-based CI)

Collective Intelligence

Online Deliberation

Human Dynamics of Engagements

Analytics, & Visualization

Crowdsourcing ideas, arguments

and facts

Structured Discourse and Argumentation

Democratic entitlements

New class of Online Deliberation tools

Citizen Voice

Social Innovation

Computational Services &

Dialogic Agents

Model of Collective Intelligence

Catalyst’s Ontology & Interchange format (CIF)

CI Analytics: Process-Goal-Exception Method for Deliberation diagnostic

Catalyst’s Tools Ecosystem

Collaborative Knowledge Production

Collaborative Web Annotation and Knowledge mapping

Social Network Analysis and Visualization

Structured Online Discussion and Argumentation

Advanced Analytics for:Attention mediation &Deliberation diagnostic

Structured Online Discussion and Argumentation

debatehub.netdemo...

Collaborative Web Annotation and Knowledge mapping

http://litemap.open.ac.ukdemo...

What’s next?Challenges for opening up Argumentation on

the Web

Added Value Services:Deliberation Analytics and Visualizations

Common Interchange Format

Usable UI for online argumentation

First example of Analytics and Visualization Service

Get involved

Thanks!anna.deliddo@open.ac.uk

Twitter: Anna_De_Liddohttp://kmi.open.ac.uk/people/member/anna-de-liddo

Follow us on Twitter@CATALYST_FP7

Watch the Demos on YoutubeCATALYST FP7