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ICT – ARISTON THERMO GROUP 1 Ariston Thermo Group Information and communication technology
ICT – ARISTON THERMO GROUP 1
Ariston Thermo GroupInformation and communication technology
ICT – ARISTON THERMO GROUP 2
• Group and ICT Overview
• ICT Transformation Project
AGENDA
ICT – ARISTON THERMO GROUP 3
The world’s partner in energy efficient comfort
One of the world’s leading companies in heating, Ariston Thermo Group offers a complete range of heating and hot water products, systems and services designed to provide the maximum degree of comfort with the minimum use of energy.
Three leading brands and a comprehensive range of heating and water heating
products, systems and services
Designed to work as part of an “intelligent”system to achieve the best efficiency savings without compromising comfort
THERMIC COMFORT DIVISION BURNERS DIVISION
COMPONENT DIVISION
Boilers Heat
pumps
Solar
thermal
Water
Heaters
Air
conditionersBurners Services System
Components
ICT – ARISTON THERMO GROUP 4
Ariston Thermo Group growth
1930Aristide Merloni founds Industrie Merloni In
Marche region of Italyand starts production of
weighing machines.
1960’sProduction of electric
water heaters. Ariston brand launched.
1970’sUnder the name MTS the
company becomes Italianleader in water heaters.
1980’sAlready European market leader in water heaters,
MTS enters the heating
sector and commences production of boilers.
1990’s Subsidiaries set up in Eastern Europe and Asia.
World leader in water heating and a key player in heating.
Acquisition of Racold, largest water heating
Company in India.First wholly-owned factory opened in China.
2001 Acquisition of long-Established European
companies Chaffoteaux,
Elco, Cuenod
and Rendamax.
2005Factory built in St. Petersburg, Russia.
Acquisition of Ecoflam, a leader In heating
systems in Italy.
2006Acquisition of Termogamma,
experts in heat pump
renewable heating technology.
2008European centre of competence for solar
thermal energy opened
in central Italy.
2009Renamed AristonThermo Group the company
is now a world leader in the heating industry with a complete range of products, systems
and services.
Our growth has been driven by innovation and an ambition to exploit new trends and markets
Founded in Italy in 1930
No. 1 worldwide
in water heaters
No. 4 in Europe
in heating
ICT – ARISTON THERMO GROUP 5
Key figures and worldwide presence
WORLDWIDE PRESENCE
19 production sites in 10 countries
40 companies in 26 countries
Distribution in over 150 countries
KEY FIGURES
1.2 billion euro total sales
6.5 million products per year(plus 35 million components)
6,800 employees
46 million euro R&D and investment
250 people in R&D
ICT – ARISTON THERMO GROUP 6
ICT organization and systems landscape
•The information technology department at ARISTON
THERMO GROUP was a federal organization with a strong centralised coordination based on a
geographical approach
CIO
Planning andBranches Coordination
Operations SW ApplicationsProject Leaders
Far East BU BurnrsCentral
Europe
North West
Europe East Europe
Administration
• SAP is the main IS all over the group (it covers more than
80% of revenues even with two different and not integrated installations)
• Emerging Countries/Markets (including China, Russia,
India) are not in SAP and in some cases run a very old IS
• More than 4.000 workspaces managed
• Around 175 locations connected in the network
• Over 35 different main IT Application Systems managed
• Actual landscape characteristics:
– 3 main datacenters + 9 minor datacenters
– 3 different hw/sw platforms
– 3 different operation models
SAP CorporateEurope and
Headquarters1300 Users
DC Outsourced57% Revenues
SAP ElcoCentral Europe
600 UsersDC In-sourced
20% revenues
Legacy SystemsEmerging Markets
1100 Users DC Outsourced
23% revenues MPLS Network
VPN Network
ICT – ARISTON THERMO GROUP 7
• Group and ICT Overview
• ICT Transformation Project
AGENDA
ICT – ARISTON THERMO GROUP 8
ICT transformation project
• Background– ARISTON THERMO Group is competing in a global market and in very fast changing
business scenarios in terms of markets, customers, processes and therefore in terms of actions, projects and targets.
– In this context the planning process become more and more complex
– Within the same organization we have different business models and it becomes more and more difficult to identify the domain of a specific information system
– We had an explosion of the volume of information we have to manage (different internal and external data sources, heterogeneous information systems, internet etc…) with a consequent complexity growth
– This new scenario demands an ICT transformation in order to ensure continuously a coherence between the ICT Strategy and the group strategy in a economic frame.
• Target– ARISTON THERMO Group ICT Management, in its continuous effort of improving its
contribution and support to business, wants to start a short-medium term strategic evolution that will bring a set of actions on the following different areas:
• Technological Infrastructures
• Applications Portfolio and services provided
• Human Resources
ICT – ARISTON THERMO GROUP 9
ICT value profile
Target
Through interviews with the business we caught for each Division/ Business area the current IT positioning and the business expectations in order to better reorganize the IT function for properly addressing business requirements
Agility
Efficiency
Internal Focus
External
Focus
IT
Supportsthe
Business(Utility Model)
IT Enablesthe Business(Service Model)
IT Drivesthe
Business(Profit MOdel)
Max.Value
Min. Value
ICT @ AristonThermo Group
Key Findings
•Better demand management
•More integrated approach with Business lines
•Focus on service quality and enhanced capabilities
•More frequent and structured communication
ICT – ARISTON THERMO GROUP 10
ICT strategy
PRIORITY
Mission Critical Datacentre Unification
Corporate Network Review
Integration Platform Adoption
Basics CRM
Informtaion Data
Management adnAnalytics
SAP Enanchements
and new Applications
SAP
Rollout
SAP
Release Change
CRM Platfotm
setup
CognosBW
Logistic DWProjects
Extensions and
consolidations Projects
SAP
Projects
ICT – ARISTON THERMO GROUP 11
New ICT organization – chart
Group ITManager
DemandManager Europe
ApplicationManager Europe
Operation ManagerEurope & Group
DemandManagers
ApplicationCompetence
Centre(Team Leaders)
TelecommunicationSystems/SAP/
PC(Team Leaders)
GovernanceControl
Non SAP companies
Non SAP Companies
(IT Managers)
• Merger of all European teams
• Dividing the organization in 4 main clusters:
– Demand Managementfocused on Europe and aligned to the group organization
– Operations
central direction, local support
– Application Management focused on Europe with a strong merger between corporate and CE teams, organized by competences
– Non SAP companies Mainly emerging markets with a single responsibility
IT CommitteeGovernance and Strategy
Pro
gra
m C
om
mitte
eP
roje
cts
an
d In
no
va
tion
BusinessProcessOwners
Demand CommitteeBusiness Requirements
Management TeamMembers
ICT – ARISTON THERMO GROUP 12
Summary
ICT Transformation Project
is a program to support the business
transformation that evolves towards added value
activities and services in order to:
• Align IT initiatives with business priorities
• Sustain and stimulate the growth
• Harmonize and streamline processes
improving efficiency & effectiveness
• Optimize costs (CAPEX & OPEX) and
reduce business risks
IT and BusinessAlignment
ServiceManagement
SolutionsStrategy
