people and community services

Ark People and Communities supports the housing sector in the design, creation and delivery of social enterprises, to provide residents with education, training and employment opportunities. We offer expertise in a range of support services, including business planning, the acquisition of existing social enterprises and project management support.

Ark People and Communities operates beyond housing. We advise clients in the private and public sectors in the development of Corporate Social Responsibility (CSR) strategies, targeted to maximise investment within local communities and neighbourhoods. We can help you deliver real value and change in the communities where you work.

social enterprise

We work with local communities to support people to develop their skills and capacity to influence local decisions and achieve their ambitions.

We offer a range of training services to tenants and residents groups to enable them to become actively involved in the governance and scrutiny of their housing and other service providers.

It is important that communities and organisations can gauge the impact of the investment made in neighbourhoods, projects and people. We can provide systems, processes and people to analyse and evaluate the outcomes achieved.

We have found the Ark People and Communities team to be excellent partners. The team has expertise and vision and helped us turn huge potential into something real, big and bold. We have enjoyed working with Helen the Partner who heads up Ark People and Communities; she is someone who you can trust, will deliver what she says and has great ideas and is a lot of fun.

Chair A4H

housing services

Improved business performance and customer satisfaction levels are priorities for our clients. Ark People and Communities will help you analyse, plan and manage the legislative and governance change processes needed to deliver high quality, efficient and effective housing services for your customers.

We can review your strategic plans, performance management framework and your policies and procedures to ensure they are current and effective. We undertake strategic audits and health checks to support improved performance in all aspects of housing management and customer services.

neighbourhoods

Your organisation may be going through major business transformation or you may just need expert interim or project management assistance.

People are key to the success of your business and our service focusses on providing the resources you require to deliver excellent performance. Our experienced practitioners provide a range of specialist services and support including: mentoring and leadership development, selection and recruitment, behavioural-based assessment tools, team building and staff training.

people

creating opportunities, changing lives

support for

your people

support for

your business

Scrutiny •Localism •

Governance •Place making •

Measuring impact •Neighbourhood profiling •

Community capacity •building

Management and •skills training

Selection and recruitment •Leadership development •

Personal profiling •Interim support •

Team building •

• CSR• Design• Deployment• Partnerships• Social value act• Business option appraisal• Social return on investment

• Leaseholders and shared ownership• Strategy and performance• Business transformation• Policy and procedure• Customer services• Customer insight• Service reviews

Birmingham

Unit 114 Hylton StreetBirmingham, B18 6HNT: 0121 515 3831

Cheltenham

St. Georges House29 St. Georges Road, CheltenhamGloucestershire, GL50 3DUT: 01242 252877

Ark Housing Consultancy and Helen Scurr Housing Consultancy have come together to create; Ark People and Communities. The new business complements the traditional Ark services; Development, Regeneration, Asset Management and Organisational change, providing a new range of people and community services.

London

2 Waterloo Court10 Theed StreetLondon, SE1 8STT: 0207 2028410

Ark People and Communities and Ark Housing Consultancy are sister consultancies dedicated to delivering positive change on behalf of our clients for the benefit of their customers.

e: ark@arkcommunities.co.uk w: www.arkcommunities.co.uk

creating opportunitieschanging lives