ARK Phase II Course Catalog - MIHSeducation.mihs.org/Epic/Phase II Course Catalog.pdf · Course...

ARK Phase II

Course Catalog Version 1.2 – 10/31/11

Additional practice time in the Playground following completion of classroom training is highly recommended. Exercise booklets featuring common workflows will provide users with the opportunity to become comfortable with the new features and enhancements prior to Go-Live.

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ARK Phase II Course Catalog

Overview 1

GUIDING PRINCIPLES 1 ASSESSMENTS 1 COURSE ENROLLMENT 1 ELEARNING RESOURCES 1

ADT, Scheduling and Registration 2

ADT – PATIENT ACCESS 2 ADT – BED PLANNING 2 ADT – BED CLEANING 3 ADT – ADMISSIONS SUPERVISOR 3 ADT – HOD SCHEDULER 3 CADENCE/PRELUDE FOR DENTAL 4 ADT FOR BEHAVIORAL HEALTH 4 ADT FOR COMPLETE COMFORT CARE 4

Imaging Departments 5

IMAGING DEPARTMENT FRONT DESK 5 IMAGING DEPARTMENT TECHNOLOGIST 5 IMAGING DEPARTMENT NURSE 500 5 FILM LIBRARIAN 6 MAMMOGRAPHY COORDINATOR 6 IMAGING DEPARTMENT MANAGER 6

Business Office 7

HB BILLER 7 HB COLLECTOR 7 HB CHARGE ENTRY 7 PB BILLER 8 PB COLLECTOR 8 BUSINESS OFFICE MANAGER 9 CUSTOMER SERVICE REPRESENTATIVE 9 PAYMENT POSTER 9


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Emergency Departments 10

ED MANAGERS AND CLINICAL RESOURCE LEADS 10 ED REGISTERED NURSES (ED AND IRP ) 10 ED TECHS (ED AND IRP), HEALTH UNIT COORDINATORS (HUCS) 11 ED SUPPORT STAFF 11

Health Information Management 12

DEFICIENCY ANALYST - PART 1 12 DEFICIENCY ANALYST - PART 2 12 HIM TECH 12 ROI CLERKS - PART 1 13 ROI CLERKS - PART 2 13 ROI CLERKS - PART 3 13 CODER 14 HIM MANAGEMENT 14

Inpatient Units 15

NURSE 100 EPIC CLINICAL BASICS 15 NURSE 200 ADVANCED CHARTING MED/SURG 16 NURSE 210 ADVANCED CHARTING PEDS/PICU/NICU 16 NURSE 220 ADVANCED CHARTING CRITICAL CARE 16 NURSE 230 ADVANCED CHARTING L&D & POST-PARTUM 16 NURSE 300 EPIC ORDERS MANAGEMENT 16 NURSE 400A EPIC MEDICATION ADMINISTRATION (NON ICU NURSES) 17 NURSE 400B EPIC MEDICATION ADMINISTRATION (ALL ICU’S, LABOR & DELIVERY, APCU, CATH LAB, I R, PACU, ENDO

AND ED) 17 INPATIENT TECHS 110 EPIC CLINICAL BASICS 18 INPATIENT HUC 120 EPIC CLINICAL BASICS 18 CHILD LIFE, SPIRITUAL LIFE, DIETITIANS, AND DIABETIC EDUCATORS 130 EPIC CLINICAL BASICS 19 CASE MANAGERS, SOCIAL WORKERS, QUALITY MANAGEMENT & INFECTION CONTROL 140 EPIC CLINICAL BASICS 19 PT/OT/ST THERAPIST 150 EPIC CLINICAL BASICS 20 PT/OT/ST THERAPIST 250 EPIC ADVANCED CHARTING 20 RESPIRATORY THERAPIST 160 EPIC CLINICAL BASICS 21 RESPIRATORY THERAPIST 250 EPIC ADVANCED CHARTING 21 BH NURSE 600 EPIC CLINICAL BASICS 22 BH NURSE 700 EPIC ADVANCED NURSE CHARTING 22 BH NURSE 800 EPIC ORDERS MANAGEMENT 23 BH NURSE 900 EPIC MEDICATION ADMINISTRATION 23 BH TECH & RECREATIONAL THERAPY 610 - EPIC CLINICAL BASICS 23


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BH HUC 620 EPIC CLINICAL BASICS 24 BH SOCIAL WORKERS 630 EPIC CLINICAL BASICS 24 BH ADMISSION OFFICE 650 EPIC CLINICAL BASICS 24 EPIC STORK 501 SPECIALTY WORKFLOWS 25 BH UTILIZATION MANAGEMENT 1100 EPIC SPECIALTY WORKFLOWS 25 DIALYSIS 1200 EPIC SPECIALTY WORKFLOWS 25 ONCOLOGY 1300 EPIC SPECIALTY WORKFLOWS 26 EPIC UNIT MANAGEMENT - INPATIENT 26 EPIC WORKQUEUES - INPATIENT 26

Inpatient Pharmacy 27

WILLOW PHARMACIST 100 27 WILLOW PHARMACIST 200 27 WILLOW PHARMACIST 300 27 WILLOW PHARMACIST 400 28 WILLOW PHARMACY TECHNICIAN 100 28 WILLOW ONCOLOGY PHARMACIST 103 29

Laboratory Services 30

BEAKER LAB 100 30 BEAKER LAB 200 30 BEAKER LAB 300 30 BEAKER LAB 400 - HEMATOLOGY 31 BEAKER LAB 420 - MICROBIOLOGY 31 BEAKER LAB 430 - HEMATOLOGY AND MICROBIOLOGY - NIGHT SHIFT 31 BEAKER AND BEYOND 32 BEAKER LABORATORY SECTION SUPERVISORS 32

Perioperative Services 33

Anesthesia 33

ANESTHESIA PRE-PROCEDURE CARE 33 ANESTHESIA INDUCTION/INTRAOPERATIVE MONITORING AND EMERGENCE 33 ANESTHESIA POST-PROCEDURE CARE 34 ANESTHESIA OUT OF THE OR 34 ANESTHESIA TECHS-ASSIGNMENT BOARD - ELEARNING 34


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OpTime 35

OPTIME - OR CHARGE POSTERS 35 OPTIME - PREOP NURSING 35 OPTIME - INTRA-OP NURSE 36 OPTIME - POST-OP NURSE 36 OPTIME - ENDO RN/TECH 36 OPTIME - PREFERENCE CARD BUILDERS 37 OPTIME – OR CHARGE NURSE - ELEARNING 37

Physicians, Residents, and Advanced Level Providers 38

ASAP - ED PHYSICIAN AND MIDLEVEL PROVIDERS 38 ASAP - ED RESIDENTS 38 EPIC - IP PHYSICIAN – EPICCARE CLINIC TRAINED 39 EPIC - IP RESIDENTS – EPICCARE CLINIC TRAINED 40 EPIC - IP PHYSICIAN 41 EPIC - IP RESIDENTS 42 EPIC - SPECIALTY PHYSICIANS: NEPHROLOGY 43 EPIC - SPECIALTY PHYSICIANS: RADIOLOGIST 43 EPIC - SPECIALTY PHYSICIANS: ONCOLOGIST 44 EPIC – SURGEONS (PARTS I & II) 44 EPIC - SPECIALTY PHYSICIANS: OB/GYN 44 EPIC - SPECIALTY PHYSICIANS: NON-ADMITTING PROVIDERS 45

Outpatient Clinics 46

EPIC CLINIC MANAGEMENT - OUTPATIENT 46 EPIC WORKQUEUES -OUTPATIENT 46

Support Roles 47

EPIC CHART REVIEW - QUALITY MANAGEMENT, RISK, COMPLIANCE, REGULATORY, LEGAL 47 EMPLOYEE HEALTH – EPIC WORKFLOWS 47 EPIC - GUEST RELATIONS: ELEARNING 47 EPIC ACCOUNT MAINTENANCE (READ ONLY ACCESS) 48 RESEARCH – EPIC WORKFLOWS 48


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Overview

Guiding Principles

As we embark on our journey to the implementation of an electronic medical record system, it will be critical that all users are well prepared. To that point, training for all end users is mandatory and system access will not be granted until all of the training requirements have been completed. Course length will vary, but it is our goal to provide you with training that is meaningful and applicable to your role within our organization. The training sessions will be led by Epic certified instructors and will focus on workflows that are integrated into your everyday routine.

Assessments

The learner’s ability to display competency in the system is an important indicator of readiness. As part of your Epic training, you will be required to display competency in Epic by passing an appropriate assessment. The assessments will be a combination of written exam and a scenario based exercise.

Course Enrollment

Enrollment for Epic courses will be conducted through APEX. All Provider courses will be open for self-enrollment. All other learners will work through their manager, CRL, CPE, etc. to find the course(s) that are required and enroll in the course. Most courses WILL NOT have open enrollment, managers and other leaders will enter the enrollment for the learner in APEX.

ELearning Resources

Some of the application-specific courses have pre-requisites identified and should be completed prior to attending the training course. These lessons can be found on the ARK CopaNet site at:

http://copanet/Default.aspx?Menu=7351&CurrentMenu=7351

Each eLearning course is between five and fifteen minutes.

http://copanet/Default.aspx?Menu=7351&CurrentMenu=7351


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ADT, Scheduling and Registration

ADT is the application used for the Admits/Discharges and Transfer of patients. Prelude is the application used for registering patients. Cadence is the application used for scheduling patients.

Principal Trainer: Sally Mahoney: [email protected]

ADT – Patient Access

Course Description Prerequisites:

In this course learners will learn how to preadmit a new patient; preadmit a patient with shared coverage; preadmit a dependent patient; admit a Medicare patient and add secondary coverage; admit a preadmitted surgery patient; admit a patient with outdated guarantor and coverage information; make a reservation; admit a direct admit patient; complete an authorization and certification and manage events. Audience: Schedulers and Registrars for Inpatient Course Length: 5 hours

E-Learning: Introduction to Hyperspace

ADT – Bed Planning


In this course you will learn how to make a reservation; assign beds; transfer and update patients and discharge patients. Audience: Patient Logistics Center Course Length: 2 hours


mailto:[email protected]?subject=Epic%20Training%20Question


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ADT – Bed Cleaning


In this course you will learn how to use the system for cleaning beds and manage bed cleaning requests. Audience: EVS Course Length: 1 hour


ADT – Admissions Supervisor


In this course you will learn how to measure registration speed and accuracy and view hospital trends. Audience: Admissions Supervisors and Managers Course Length: 2 hours


ADT – HOD Scheduler


In this course you will learn how to schedule and check-in a patient in an HOD; schedule and check-in recurring series appointments in an HOD; and convert an appointment to an admission. Audience: Schedulers and Registrars for HOD areas Course Length: 2 hours



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Cadence/Prelude for Dental


In this course you will learn how to register and schedule dental patients. How to work with referrals including generating referrals manually or working from orders. How to work with patient workqueues and referrals workqueues. How to handle payments and balance your cash drawer. Audience: Dental schedulers and registrars Course Length: 4 hours


ADT for Behavioral Health


In this course you will learn how to register, admit and discharge behavioral health patients. You will learn how to schedule appointments, how to schedule recurring appointments, and how to work with referrals. You will also learn how to transfer behavioral health patients from your department to another MIHS department. Audience: Behavioral Health Schedulers, Registrars and HUCs Course Length: 5 hours


ADT for Complete Comfort Care


In this course you will learn how to register patients. You will also learn how to work with referrals including generating referrals manually or from orders. Audience: Complete Comfort Care Coordinators Course Length: Total 2 hours



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Imaging Departments

Radiant is the Epic application used for documentation in the imaging areas. This encompasses X-Ray, Cat Scan, Nuclear Medicine, Mammography, Interventional Radiology, Echo, MRI and Ultrasound and Cath Lab.

Principal Trainer: TBD

Imaging Department Front Desk


In this course you learn tasks related to entering paper orders into the electronic system, scheduling appointments for future, walk-in, and high priority patients, canceling and rescheduling appointments, and checking in patients. Course Length: 4 hours

E-Learning: Overview of Hyperspace E-Learning: Front Desk Workflows

Imaging Department Technologist


In this course you learn tasks related to preparing patients for exams, documenting contrast administration, and documenting the details of completed exams. Course Length: 4 hours

E-Learning: Overview of Hyperspace E-Learning: Technologist Workflows

Imaging Department Nurse 500


In this course you learn tasks related to documenting the details of pre and post-procedure care. Course Length: 2 hours

Inpatient Nurse 100-400 E-Learning: Introduction to Hyperspace


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Film Librarian


In this course you learn tasks related to checking films in and out, tracking external films, and Release of Information requests. Course Length: 2 hours

E-Learning: Overview of Hyperspace E-Learning: Film Tracking Workflows

Mammography Coordinator


In this course you learn tasks related to tracking recommendations, managing result letters, entering pathology results, and running statistical reports. Course Length: 3 hours

E-Learning: Overview of Hyperspace E-Learning: Mammography Coordination

Workflows

Imaging Department Manager


In this course you learn tasks related to correcting documentation errors, customizing end-user worklists and reports, running department statistics, and triaging incomplete work. Course Length: 3 hours

E-Learning: Overview of Hyperspace


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Business Office

Resolute Hospital Billing

Resolute Hospital Billing is the Epic application for hospital billing.

Principal Trainer: Joe Prang: [email protected]

HB Biller

Course Description Prerequisites: In this course you will learn how the addition of departments, transfers between departments, new claim edits, etc. will affect your current Epic workflows. The workflow on how to process release request for clinical documentation will be covered. Course Length: Total 4 hours

N/A

HB Collector


In this course you will learn how the addition of departments, transfers between departments, new claim edits, etc. will affect your current Epic workflows. The workflow on how to process release request for clinical documentation will be covered. Course Length: Total 4 hours

N/A

HB Charge Entry


In this course you learn how to enter charges and review and correct charge errors. Course Length: Total 3 hours




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Resolute Professional Billing

Resolute Professional Billing is the Epic application for professional billing.

Principal Trainer: Joe Prang

PB Biller

Course Description Prerequisites: In this course you will learn how to access accounts, prepare accounts for claims processing, access and correct claim errors, update and correct coverage, and post adjustments. Course Length: Total 8 hours (one 4-hour session and two 2-hour session)


PB Collector


In this course you learn how to manage payor responses, correct coverage claim errors, follow up on outstanding claims, resolve over/underpayments, and manage denials. Course Length: Total 8 hours (one 4-hour session and two 2-hour session)

Course: PB Biller E-Learning: Introduction to

Hyperspace


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Integrated Resolute Billing

Integrated Resolute Billing covers integrated roles that will work in Resolute Hospital Billing, Resolute Professional Billing, and SBO.

Principal Trainer: Joe Prang

Business Office Manager


In this course you learn everything in the Resolute Professional Billing and Integrated Resolute Billing courses, plus how to review and approve/deny adjustments and refunds. Note: This course will be offered on an as needed basis. Course Length: Total 12 hours (two 6-hour sessions)

N/A

Customer Service Representative

Course Description Prerequisites: In this course you learn how to manage guarantor responses, patient calls, and managing self-pay balances and refunds. Course Length: Total 6 hours (one 4-hour session and one 2-hour session)

N/A

Payment Poster


In this course you learn how to manage payor responses, post insurance payments, adjustments, and refunds for both professional and hospital transactions. Course Length: Total 12 hours (one 6-hour session and three 2-hour sessions)

N/A


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Emergency Departments

ASAP is the Emergency Department application that will be used in the Adult, Pediatric, and Burn Emergency Departments for patient medical record documentation.

Principal Trainer: Kim Yedowitz: [email protected]

ED Managers and Clinical Resource Leads


In this course the ED Management Team will learn all information contained in ED Registered Nurse course, and additionally learn about reports and report capabilities. Details about chart deficiencies will also be discussed. Course Length: 8 hours (two 4-hour sessions)

Completion of the ED Registered Nurse

curriculum (including E-Learning) E-Learning: Communicating Department

Messages E-Learning: Reporting Workbench Part 1 E-Learning: Reporting Workbench Part II E-Learning: Save Default Application

Report Settings E-Learning: Manage Your Report

Toolbar

ED Registered Nurses (ED and IRP )


In this course you learn how to navigate the Epic ASAP system to accurately document the emergency department care of a patient. Use of the system from patient arrival, through triage, ED care, and disposition will be reviewed. A variety of tracking modes will also be reviewed. Course Length: 4.5 hours (one 4.5-hour session)

E-Learning: Overview of Hyperspace for ASAP Users

E-Learning: ED Shift Change E-Learning: Reviewing Results E-Learning: ED Consult Tracking E-Learning: Patient Events Log E-Learning: Reviewing Past Visits and

Results E-Learning: Nursing Narrator E-Learning: Use SmartLinks to Retrieve

Patient Data


http://copanet/Editor/Shared/ark/elearning/ASAP_ELEARN_10/ED010%20Overview%20of%20Hyperspace%20for%20ASAP%20Users.htm


http://copanet/Editor/Shared/ark/elearning/ASAP_ELEARN_10/ED011%20ED%20Shift%20Change.htm

http://copanet/Editor/Shared/ark/elearning/ASAP_ELEARN_10/ED021%20Reviewing%20Results.htm

http://copanet/Editor/Shared/ark/elearning/ASAP_ELEARN_10/ED040%20ED%20Consult%20Tracking.htm

http://copanet/Editor/Shared/ark/elearning/ASAP_ELEARN_10/ED083%20The%20Patient%20Events%20Log.htm

http://copanet/Editor/Shared/ark/elearning/INP_ELEARN_10/CLN005%20Viewing%20Past%20Visits%20and%20Results.htm



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ED Techs (ED and IRP), Health Unit Coordinators (HUCs)


In this course you learn how to navigate the Epic ASAP system to efficiently find information contained in the electronic medical record. If you work in the Burn ED, you will also discover how to complete a “Quick ED Registration”. Techs will learn documentation for vital signs, point of care testing, and notes. A variety of tracking modes will also be reviewed. Course Length: Total 2 hours (one 2-hour session)


for ASAP Users E-Learning: ED Consult Tracking E-Learning: Patient Events Log E-Learning: Reviewing Past Visits and

Results

ED Support Staff


In this course you learn how to navigate through the ASAP application to identify components of documentation necessary for your role. This course is designed for Trauma Registrars and Coordinators (Outreach, Research, Trauma, Alcohol and Drug Interventionalist) Course Length: Total 2 hours (one 2-hour session)

E-Learning: Overview of Hyperspace for

ASAP Users E-Learning: Reviewing Past Visits and

Results



http://copanet/Editor/Shared/ark/elearning/ASAP_ELEARN_10/ED040%20ED%20Consult%20Tracking.htm

http://copanet/Editor/Shared/ark/elearning/ASAP_ELEARN_10/ED083%20The%20Patient%20Events%20Log.htm






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Health Information Management

HIM is the Health Information Management Department application that will be used to manage chart deficiencies, provider relinquishment and suspension, release of information requests and coding and abstracting, as well as scanning the remaining paper chart.

Principal Trainer: Ana Hernandez: [email protected]

Deficiency Analyst - Part 1

Course Description Prerequisites: In this course, the Deficiency Analyst will learn the basics of navigating a patient chart in Epic, verify deficiency completion, notify providers of missing documentation, as well as reassigning deficiencies. Course Length: 4-hour session.

No prerequisites required.


Course Description Prerequisites: In this course, the Deficiency Analyst will learn the relinquishment process for providers with delinquent deficiencies. In addition, they will learn how to assist providers with the completion of deficiencies. Course Length: 4-hour session.


HIM Tech

Course Description Prerequisites: In this course, the HIM Techs will learn to identify discharged patients’ charts, checking in and completing reconciliation of charts received in the HIM Department. As well as, identify and locate discharged patients' charts that were not received in HIM. Course Length: 2-hour session.


mailto:[email protected]


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ROI Clerks - Part 1


In this course, the ROI Clerks will learn how to initiate the process of release requests for patient information, identify the patient and determine whether the request is a duplicate, record the request, obtain authorization, determine which records need copying or printing, preview the patient's record and indicate that the release was fulfilled. Course Length: 4-hour session.)


ROI Clerks - Part 2


In this course, the ROI Clerks will learn how to identify new requesters, how to process release requested for patients with incomplete records, as well as patients not seen at MIHS. Course Length: 4-hour session.

ROI Clerks – Part 1

ROI Clerks - Part 3


In this course, the ROI Clerks will learn how to prepare release requests for Auditor’s review, how to review patient’s records through the Release Inspector, as well as release records on CD. Course Length: 2-hour session.




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Coder


In this course’ the Coder will learn how to identify accounts to be coded, review the chart, code accounts with sufficient documentation, abstract any information from the chart, work claim edits from the Claim Edit workqueue, set a tickler, override an error, and understand how Epic integrates with the encoder. As well as, change account status, add account notes and communicate with the physicians on accounts with incomplete documentation via the coding query. Course Length: Total 6 hours


HIM Management


In this course management will learn the provider notification and relinquishment process customize reports in the system, review deficiency statistics and the release of information functions. Course Length: one 4 hour session.



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Inpatient Units

ClinDoc is the Epic application that will be used for all inpatient documentation. This includes: Nurses, Techs, HUCs, Speech Therapy, Occupational Therapy, Physical Therapy, Child Life therapy, Case Management, Social Workers, and all of Psychiatry.

Principal Trainer: Todd Hurst: [email protected]

Inpatient Nursing Training Path

All Inpatient Nurses will be required to complete the core courses below (100 through 400 level), along with any specialty course(s) as appropriate.

Nurse 100 Epic Clinical Basics

Course Description E-Learning & Prerequisites: In this course, nurses will learn about maintaining a list of patients and their treatment team, getting report, reviewing the chart, reviewing tasks on the Work List, basic documentation in doc flowsheets, and chart review. Nurses will also learn how to chart corrections, and how to handle downtime procedures. Course Length: 4 hours

E-Learning: Overview of Hyperspace E-Learning: Nurse Start of Shift Overview E-Learning: Overview of Flowsheets E-Learning: Reviewing Past Visits and Labs

Nurse 100 Epic Clinical Basics

Nurse 200 Epic Nurse Advanced Charting

Nurse 300 Epic Orders Management

Nurse 400 Epic Medication Administration



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Epic Nurse Advanced Charting

Nurse 200 Advanced Charting Med/Surg

Nurse 210 Advanced Charting Peds/PICU/NICU

Nurse 220 Advanced Charting Critical Care

Nurse 230 Advanced Charting L&D & Post-Partum

Course Description E-Learning & Prerequisites:

In this course, nurses will have an over view on advanced charting. The Nurses will learn how to arrive a patient to their unit or from the ED, how to document an assessment, and to validate historical information. This class covers collecting labs and point of care tests, managing the in-basket, and care plan/patient education documentation. Select a 200 level course based on your service line. Course Length: 4 hours

Nurse 100 Clinical Basics E-Learning: Placing Orders with Order

Sets E-Learning: Quick Disclosure

Nurse 300 Epic Orders Management


In this course, nurses will learn how to manage orders based on physician instructions, documenting a line, drain, airway or wound, and document restraints. We will also cover patient discharge, charge entry, and post mortem care. Course Length: 4 hours

Nurse 100 Epic Clinical Basics Nurse 200 Level Epic Nurse Charting E-Learning: Placing Orders & Order Sets


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Nurse 400A Epic Medication Administration (Non ICU Nurses)

Course Description E-Learning & Prerequisites: In this course, Nurses will learn how to administer medications in Epic including IV meds, PCA meds, how to document overdue meds and documenting override pulls. We will also cover blood administration and adverse blood reaction documentation. Course Length: 4 hours

Nurse 100 Epic Clinical Basics Nurse 200 Level Epic Nurse Charting as

Applicable Nurse 300 Epic Orders Management E-Learning: Overview of MAR E-Learning: Documenting Override Pulls E-Learning: Documenting IV Medications E-Learning: Documenting Medication

Drips

Nurse 400B Epic Medication Administration (All ICU’s, Labor & Delivery, APCU, Cath Lab, I R, PACU, Endo and ED)


In this course, Nurses will learn how to administer medications including PCA meds and IV’s in a critical care setting, and how to import-validate monitor documentation. We will cover override pulls, documenting overdue medications and blood administration in the critical care areas. CRRT and Balloon Pump documentation will be covered with the appropriate audience. Course Length: 4 hours

Nurse 100 Epic Clinical Basics Nurse 200 Level Epic Nurse Charting as

Applicable Nurse 300 Epic Orders Management E-Learning: Overview of MAR E-Learning: Documenting Override Pulls E-Learning: Documenting IV

Medications E-Learning: Documenting Medication

Drips


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Inpatient Techs 110 Epic Clinical Basics


Tech’s include: PCAs, PCTs, Burn Techs, and Surgical Techs & BHTs. In this course, Techs and Sitters will learn how to maintain a patient list, review patient information, how to use the work list, prioritizing patient care, documenting on patient flowsheets, and basic intake and output. The Techs will learn how to collect labs, document patient belongings, document in flowsheets and document on the Plan of Care as appropriate. Chart corrections, downtime procedures, and managing the in-basket will also be covered. Note: There will be additional training requirements for employees with dual roles, such as Techs who also work as HUCs. Course Length: 4 hours

E-Learning: Overview of Hyperspace E-Learning: Overview of Flowsheets

Inpatient HUC 120 Epic Clinical Basics

Course Description E-Learning & Prerequisites: In this course, HUCs will learn how to maintain a patient list, and how to arrive, transfer, discharge and update patients. They will learn how to view patients in their unit, review charge information, and enter charges. This class covers chart corrections, downtime procedures, managing the in-basket and post mortem documentation. Note: There will be additional training requirements for employees with dual roles, such as HUCs who also work as Techs. Course Length: 4 hours

E-Learning: Overview of Hyperspace E-Learning: Reviewing Past Visits & Labs E-Learning: Quick Disclosure


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Child Life, Spiritual Life, Dietitians, and Diabetic Educators 130 Epic Clinical Basics


In this course, Child Life and Spiritual Life will learn how to manage a patient list, review the patient chart, document care plans and patient education, create a note, learn downtime procedures and manage the in-basket. Course Length: 3 hours

E-Learning: Overview of Hyperspace E-Learning: Overview of Flowsheets E-Learning: Reviewing Past Visits & Labs

(as appropriate to role)

Case Managers, Social Workers, Quality Management & Infection Control 140 Epic Clinical Basics

Course Description E-Learning & Prerequisites: Case Management, Quality Management, and the Infection Control teams will learn how to maintain a patient list, review patient information, how to use the work list, document on patient flowsheets, and place patient orders. We will cover creating a note, and care plan/patient education documentation. Course Length: 4 hours

E-Learning: Overview of Hyperspace E-Learning: Overview of Flowsheets E-Learning: Reviewing Past Visits and

Labs

E-Learning: Placing Orders with Order Sets

E-Learning: Quick Disclosure


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PT/OT/ST Therapist 150 Epic Clinical Basics


In this course, Therapist will learn how to schedule patient appointments, maintain patient list, reviewing patient summary reports, reviewing new notes, review navigator reports and review past visits. Therapist will also learn how to manage the in-basket and cover the overview of flowsheets. Course Length: Total 3 hours Note: All Therapists must take Therapist 150 and 250.

E-Learning: Overview of Hyperspace E-Learning: Basic Appointment Entry E-Learning: Auto Schedule Advanced

Visits & Panels E-Learning: Cancel & Reschedule

Appointments E-Learning: Review Past Visits & Labs

PT/OT/ST Therapist 250 Epic Advanced Charting

Course Description E-Learning & Prerequisites: In this course, Therapist will learn how to document assessments from a navigator, write a note, update and document on the plan of care and patient education. You will learn how to enter verbal/telephone orders, charge for evaluations and treatments, chart corrections, and downtime procedures. Course Length: Total 3 hours Note: All Therapists must take Therapist 150 and 250.

Therapist 150 E-Learning: Overview of Flowsheets


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Respiratory Therapist 160 Epic Clinical Basics


In this course, RTs will learn how to maintain patient list, reviewing patient summary reports, reviewing new notes, review navigator reports and review past visits. RTs will also learn how to manage the in-basket and cover the overview of flowsheets.

Course Length: Total 3 hours

Note: All RTs must take Respiratory Therapist 160 and 260.

E-Learning: Overview of Hyperspace E-Learning: Review Past Visits & Labs

Respiratory Therapist 250 Epic Advanced Charting


In this course, RTs will learn how to document assessments from a navigator, write a note, update and document on the plan of care and patient education. You will learn how to enter verbal/telephone orders, charge for evaluations and treatments, chart corrections, and downtime procedures.

Course Length: Total 3 hours

Note: All RTs must take Respiratory Therapist 160 and 260.

Respiratory Therapist 160 E-Learning: Overview of Flowsheets


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BEHAVIORAL HEALTH

All BH Nursing staff must complete the following training path.

BH Nurse 600 Epic Clinical Basics


In this course, Nurses will learn about maintaining a list of patients and their treatment team, getting report, reviewing the chart, working off the Work List, basic documentation in doc flowsheets, and chart review. Nurses will also learn how to chart corrections, move the patient throughout the medical center, and downtime procedures. Course Length: 4 hours

E-Learning: Overview of Hyperspace E-Learning: Nurse Start of Shift

Overview E-Learning: Overview of Flowsheets E-Learning: Reviewing Past Visits and

Labs

BH Nurse 700 Epic Advanced Nurse Charting


In this course, nurses will have an over view on advanced charting. The nurses will learn how to arrive a patient, transfer to the ED or inpatient, create a note, how to document an assessment, and to validate historical information. This class covers collecting labs and point of care tests, managing the in-basket, and care plan/patient education documentation. Course Length: 4 hours

BH Nurse 600 Epic Clinical Basics E-Learning: Placing Orders with Order

Sets E-Learning: Quick Disclosure

BH Nurse 600 Epic Clinical Basics

BH Nurse 700 Advanced Charting

BH Nurse 800 Epic Orders Management

BH Nurse 900 Epic Medication Administration


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BH Nurse 800 Epic Orders Management


In this course, nurses will learn how to manage orders based on physician instructions; document a line, drain, airway or wound, and document restraints. We will also cover patient discharge, briefly review charge entry and post mortem care. Course Length: 4 hours

BH Nurse 600 Epic Clinical Basics BH Nurse 700 Epic Nurse Charting E-Learning: Placing Orders & Order Sets

BH Nurse 900 Epic Medication Administration


In this course, nurses will learn how to administer medications in Epic. We will address how to document overdue meds and override pulls. Abbreviated IV Med Admin will be covered. Course Length: 3 hours

BH Nurse 600 Epic Clinical Basics BH Nurse 700 Epic Nurse Charting BH Nurse 800 Epic Orders Management E-Learning: Overview of MAR E-Learning: Documenting Override Pulls E-Learning: Documenting IV

Medications

BH Tech & Recreational Therapy 610 - Epic Clinical Basics


In this course, techs will learn how to maintain a patient list, review patient information, how to use the work list, prioritize patient care, document on patient flowsheets, and basic intake and output. The Techs will also learn how to collect labs, document patient belongings, document in flowsheets and document on the Plan of Care. Creating a note, chart corrections, downtime procedures, consults, and managing the in-basket will also be covered. Course Length: 4 hours

E-Learning: Overview of Hyperspace E-Learning: Overview of Flowsheets


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BH HUC 620 Epic Clinical Basics


In this course, HUCs will learn how to arrive, transfer, discharge and update patients. We will learn how to view patients in the unit, and review patient information. This class covers chart corrections, downtime procedures, and managing the in-basket. Course Length: 4 hours

E-Learning: Overview of Hyperspace E-Learning: Reviewing Past Visits & Labs E-Learning: Quick Disclosure

BH Social Workers 630 Epic Clinical Basics


In this course, BH Social Workers will learn how to maintain a patient list, review patient information, how to use the work list, prioritize patient care, and document on flowsheets. We will also review chart corrections, downtime procedures and managing the in-basket. Social Workers will learn about note creation and utilizing SmartTexts. Course Length: 4 hours

E-Learning: Overview of Hyperspace E-Learning: Overview of Flowsheets E-Learning: Reviewing Past Visits & Labs E-Learning: Quick Disclosure

BH Admission Office 650 Epic Clinical Basics


In this course, we will cover an introduction to hyperspace basics, chart review, and an overview of doc flowsheets. Course Length: 2 hours

E-Learning: Overview of Hyperspace E-Learning: Overview of Flowsheets E-Learning: Reviewing Past Visits & Labs


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Epic STORK 501 Specialty Workflows


In this course, all L & D, NICU, and Post-Partum personnel will learn how to chart on the routine OB patient. We will cover the intake charting process, how to triage a patient, managing the L&D department, delivery documentation and the L&D Grease board. We will also review ADT functionality. Course Length: 5 hours

Nurses Nurse 100 Epic Clinical Basics Nurse 200 Level Epic Nurse Charting Nurse 300 Epic Orders Management Nurse 400 Epic Medication

Administration Techs Tech 110 Epic Clinical Basics

HUCs HUC 120 Epic Clinical Basics

BH Utilization Management 1100 Epic Specialty Workflows


In this course, we will cover flowsheets and workflows specific to Utilization Management. Course Length: 2 hours

E-Learning: Overview of Hyperspace E-Learning: Placing Orders with Order

Sets E-Learning: Overview of MAR E-Learning: Overview of Flowsheets E-Learning: Reviewing Past Visits & Labs

Dialysis 1200 Epic Specialty Workflows


In this course, we will cover flowsheets and workflows specific to the Dialysis Department. Course Length: 2 hours

Nurse 100 Epic Clinical Basics Nurse 200 Epic Nurse Charting Nurse 300 Epic Orders Management Nurse 400 Epic Medication

Administration


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Oncology 1300 Epic Specialty Workflows


In this course, we will cover flowsheets and workflows specific to the Oncology Department. Course Length: 2 hours

Nurse 100 Epic Clinical Basics Nurse 200 Epic Nurse Charting Nurse 300 Epic Orders Management Nurse 400 Epic Medication

Administration

Epic Unit Management - Inpatient

Course Description Prerequisites: In this course, you will learn how to manage and work charging related workqueues, perform revenue reconciliation, and access billing related reports. The roles and responsibilities within departments will also be covered. Course Length: 6 hours


Epic Workqueues - Inpatient


In this course you will learn how to manage and work charging related workqueues. Course Length: 4 hours

N/A


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Inpatient Pharmacy

Willow is the Epic application for the Inpatient Pharmacy.

Principal Trainer: Charles Spannagel: [email protected]

Willow Pharmacist 100


In this course you learn how to enter, discontinue, and modify orders.

Course Length: 5 hours

E-Learning: RX000 Intro to Willow E-Learning: RX001 Verify Orders E-Learning: RX002 Pharmacist Order Entry E-Learning: RX003 Interruptions E-Learning: INP230 Overview of the MAR



In this course you learn how to dispense meds, read labels, fix dispensing errors, and answer questions from nurses.


Course: Willow Pharmacist 100



In this course you learn how to enter tapers, order sets, TPNs, PCAs, and "either-or" orders. You also learn tools for rounding and managing an on-going issues list during your shift.

Course Length: 4.5 hours

Course: Willow Pharmacist 100 Course: Willow Pharmacist 200



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In this course you learn how to verify and make changes to physician entered orders.


Course: Willow Pharmacist 100 Course: Willow Pharmacist 200 Course: Willow Pharmacist 300

Willow Pharmacy Technician 100


In this course you learn how to dispense meds, read labels, fix dispensing errors, and answer questions from nurses.


E-Learning: RX000 Intro to Willow E-Learning: RX003 Interruptions E-Learning: INP230 Overview of the MAR


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Willow Oncology Pharmacist 103


In this course you learn the basics of Epic’s medical oncology information system by entering a course of chemotherapy treatment. In addition, you learn to intervene on treatment plan orders and use Epic to prepare for upcoming chemotherapy doses.


Course: Willow Pharmacist 100 Course: Willow Pharmacist 200 Course: Willow Pharmacist 300 Course: Willow Pharmacist 400 E-Learning: E-learning Tutorial E-Learning: PC Basics E-Learning: Overview of Hyperspace for

Clinical Applications


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Laboratory Services

Beaker is the Epic application for Laboratory Services.

Principal Trainer: William Riddiough: [email protected]

Beaker Lab 100


In this course you will discover Hyperspace, Laboratory Dashboards, entering Lab orders, requisition entry for outpatient submitters, and collecting specimens for admitted patients. Course Length: Total 3.5 hours Audience: All Laboratory Staff

E-Learning: E-learning Tutorial E-Learning: Overview of Hyperspace

Beaker Lab 200


In this course you will learn how to receive Laboratory specimens for outpatients and inpatients, send out reference Lab specimens, find specimen information, and specimen storage. Course Length: Total 4.0 hours Audience: All Laboratory Staff

LAB 100

Beaker Lab 300


In this course you will discover entering and verifying results, cancelling specimens, add-on orders, specimen redraws, performing quality control, creating resulting batches, applying specimen holds, and In-Basket messages. Course Length: Total 1.5 hours Audience: All Laboratory Staff

LAB 100 LAB 200



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Beaker Lab 400 - Hematology


In this course you will discover resulting and performing CBC, adding on and performing manual diffs. Course Length: Total 1.5 hours Audience: Hematology

LAB 100 LAB 200 LAB 300

Beaker Lab 420 - Microbiology


In this course you will discover resulting and performing Microbiology tests, automatic packing list, specimen receiving in MMC Microbiology Lab, set-up bench task, gram stains, work card actions, decision trees, ordering a susceptibility panels, and reportable organisms. Course Length: Total 2.5 hours Audience: Microbiology

LAB 100 LAB 200 LAB 300

Beaker Lab 430 - Hematology and Microbiology - Night Shift


In this course you will discover resulting and performing CBC, adding on ad performing manual diffs, specimen receiving in MMC Microbiology Lab, set-up bench task, gram stains, and rapid test resulting Course Length: Total 2 hours Audience: Night Shift Hematology and Microbiology

LAB 100 LAB 200 LAB 300


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Beaker and Beyond


In this course you will learn downtime procedures and MIHS goals with Meaningful Use. Course Length: Total 2.0 hours Audience: All Laboratory Staff

LAB 100 LAB 200 LAB 300

Beaker Laboratory Section Supervisors


In this course you will discover managing current laboratory information and reports. Course Length: Total 2.0 hours Audience: All Laboratory Supervisors/Managers

LAB 100 LAB 200 LAB 300


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Perioperative Services

Anesthesia

Epic Anesthesia is the application for Anesthesia services. The following series of courses will address the needs of the Provider: Anesthesiologist / CRNA. The courses cover Pre-Procedure Care, Induction/Intraoperative Monitoring & Emergence, Post-Procedure Care and Out of the OR Procedures.

Principal Trainer: Elizabeth Peregrino: [email protected]

Anesthesia Pre-Procedure Care


The Provider will be provided with instructions on how to document and review their Pre-procedure care. This course will cover instructions on using both navigators and flow sheets to help prepare the patient for surgery. Course Length: 1 hour

E-Learning: GEN005 Overview of Hyperspace

E-Learning: ANE001 Introduction to Anesthesia Preoperative Documentation

Anesthesia Induction/Intraoperative Monitoring and Emergence


This course will address the Intraoperative phase; it will demonstrate how to complete the graph and the grid record of Anesthesia. Course Length: 1 hour

E-Learning: ANE002 Introduction to

Anesthesia Intraoperative and Postoperative Documentation

Course: Anesthesia Pre-Procedure Care



Page | 34


Anesthesia Post-procedure care

Course Description Prerequisites: This course will address the needs of the Postoperative phase of anesthesia. Providers will complete a lesson plan that addresses the patient care of the postoperative anesthesia patient. They will learn how to document postoperative anesthesia using the navigators and doc flow sheets. Course Length: 1 hour

Course: Anesthesia Pre-Procedure Care

Course: Induction, Intraoperative Monitoring Care

Anesthesia Out of the OR


This course will address the Anesthesia documentation obligations on patients not in the Peri-op department. It covers how to find your patient in the system and document the Out of OR procedure. Course Length: 1 hour

Course: Anesthesia Pre-Procedure

Care

Course: Induction, Intraoperative Monitoring Care

Course: Anesthesia Post-Procedure Care

Anesthesia Techs-Assignment Board - elearning

Course Description Required: This is an elearning course accompanied by a short workbook. It covers assigning staff and resources to cases. Open labs will available for practice and questions prior to Go-Live. Course Length: Total 30 minutes

E-Learning: Assigning Staff and Resources

Part I E-Learning: Assigning Staff and Resources

Part II


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OpTime

OpTime is the Epic application for Perioperative services. This includes OR Schedulers/OR Charge Posters, Preference Card Builders, Pre-op, Intra-op and Post-op Nurses.

Principal Trainer: Pat Uncapher: [email protected]

OpTime - OR Charge Posters

Course Description Prerequisites: This course will address OpTime EMR needs of the OR Charge Poster added for Phase II Go-live. It will instruct how to use the system to correct errors, complete logs and post charges to the Hospital Billers. This will be completed in on one hour class. Course Length: 1 hour

E-Learning: OpTime Charging Overview

OpTime - PreOp Nursing


This course will address the additional functions to the Pre-op workflows for Phase II Go-live. It includes the MAR; Order Entry, documenting Lines, Drains, Airways and Wounds. Course Length: 4 hours

E-Learning: Pre & Post-op Orders

Management E-Learning: Overview of the MAR E-Learning: Documenting Override Pulls

(non-barcoding) E-Learning: Documenting Medication

Drips



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OpTime - Intra-Op Nurse


This course will address the additional functions to the Intra-op workflows for Phase II Go-live. It includes Back Table Meds & MAR, Order Entry, documenting Lines, Drains, Airways, Incisions and Wounds. Course Length: 4 hours

E-Learning: Documenting

Intraprocedure Medication Administration

E-Learning: Overview of the MAR E-Learning: Documenting Override Pulls

(non-barcoding)

OpTime - Post-Op Nurse

Course Description Prerequisites: This course will address the additional functions to the Post-op workflows for Phase II Go-live. It includes the MAR, Order Entry, I&O, Device Integration, documenting Lines, Drains, Airways, Incisions and Wounds. Course Length: Total 5 hours

E-Learning: PACU Orders Management E-Learning: Overview of the MAR E-Learning: Documenting Override Pulls

(non-barcoding) E-Learning: Import Validate Monitor

Documentation E-Learning: Documenting Medication

Drips

OpTime - Endo RN/Tech


This course will address the additional functions to the Endo workflows for Phase II Go-live. It includes the MAR, Order Entry, Blood Administration, documenting Lines, Drains, Airways, and Wounds. Course Length: 5 hours

E-Learning: Pre-op & Post-op Orders Management

E-Learning: Intraoperative Medication Documentation

E-Learning: PACU Orders Management E-Learning: Overview of the MAR E-Learning: Documenting Override Pulls

(non-barcoding) E-Learning: Import Validate Monitor

Documentation E-Learning: Documenting Medication

Drips


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OpTime - Preference Card Builders

Course Description Prerequisites: This course will address the function of adding medications to the Preference Cards for Phase II Go-live. Course Length: Total 1 hour

E-Learning: Updating Preference Cards II

OpTime – OR Charge Nurse - elearning

Course Description Required: This is an elearning course accompanied by a short workbook. It covers assigning staff and resources to cases. Open labs will available for practice and questions prior to Go-Live. Course Length: Total 30 minutes

E-Learning: Assigning Staff and Resources

Part I E-Learning: Assigning Staff and Resources

Part II


Page | 38


Physicians, Residents, and Advanced Level Providers

This set of courses will customize content and delivery for Providers that are currently using one of the Epic applications in a clinic setting (8-hour course) and those that are not (12-hour course). Certain specialty providers may have additional requirements. Please carefully review all options listed to ensure you are signing up for the course and area of specialty.

Principal Trainer: Kim Yedowitz: [email protected]

ASAP - ED Physician and Midlevel Providers

Course Description Prerequisites: In this course, Physicians, Nurse Practitioners, and Physician Assistants will learn the basics of navigating a patient chart in Epic and Provider documentation from initial assessment through disposition. In addition, you will learn how review documentation made by other members of the health care team. Course Length: 4 hours

E-Learning: Cosigning Orders E-Learning: Create Personal NoteWriter

Macros At Your Convenience E-Learning: Modify and Save Order Set

Defaults E-Learning: Use the Macro Manager E-Learning: Consult Tracking

ASAP - ED Residents

Course Description Prerequisites: In this course, Residents and Medical Students will learn the basics of navigating a patient chart in Epic and Provider documentation from initial assessment through disposition. In addition, you will learn how review documentation made by other members of the health care team. Course Length: 4 hours






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Epic - IP Physician – EpicCare Clinic Trained

Course ID: Prerequisites: In this course, Physicians, Nurse Practitioners, and Physician Assistants will have a brief review of the basics of navigating a patient chart in. In addition, you will learn how review documentation made by other members of the health care team, use patient lists to track patients, manage orders within the IP setting and perform functions within the record associated with admission, transfer, and discharge. Documentation for Consult and Procedure will also be discussed. Supervising relationships will also be reviewed. Course Length: 8 hours Two 4-hour sessions scheduled as Part I and Part II Note: This Course is for Physicians Currently Using Epic in the Clinic Setting (All Specialties)

E-Learning: Discharge Overview E-Learning: Placing Orders with Order Sets E-Learning: Physician Rounding Overview

Part A: Reviewing a patient’s Current Hospitalization

E-Learning: Physician Rounding Overview Part B: Documenting on a Patient While Rounding

E-Learning: Physician Admission Overview E-Learning: Managing Orders E-Learning: Chart Completion Using In

Basket


Page | 40


Epic - IP Residents – EpicCare Clinic Trained

Course ID: Prerequisites: In this course, Residents and Medical Students will have a brief review of the basics of navigating a patient chart in. In addition, you will learn how review documentation made by other members of the health care team, use patient lists to track patients, manage orders within the IP setting and perform functions within the record associated with admission, transfer, and discharge. Documentation for Consult and Procedure will also be discussed. Supervising relationships will also be reviewed. Course Length: Total 8 hours Two 4-hour sessions scheduled as Part I and Part II Note: This Course is for Residents Currently Using Epic in the Clinic Setting (All Specialties)

E-Learning: Discharge Overview E-Learning: Placing Orders with Order Sets E-Learning: Physician Rounding Overview

Part A: Reviewing a patient’s Current Hospitalization

E-Learning: Physician Rounding Overview Part B: Documenting on a Patient While Rounding

E-Learning: Physician Admission Overview E-Learning: Managing Orders E-Learning: Chart Completion Using In

Basket


Page | 41


Epic - IP Physician

Course ID: Prerequisites: In this course Physicians, Nurse Practitioners, and Physician Assistants will learn the basics of navigating a patient chart in Epic and Provider documentation from initial assessment through disposition. In addition, you will learn how review documentation made by other members of the health care team, use patient lists to track patients, manage orders within the IP setting and perform functions within the record associated with admission, transfer, and discharge. Documentation for Consult and Procedure will also be discussed. Supervising relationships will also be reviewed. Course Length: Total 12 hours Three 4-hour sessions scheduled as Part I, Part II, and Part III Note: This Course is for Providers Not Currently Using Epic in the Clinic Setting (All Specialties)

E-Learning: Cosigning Orders E-Learning: Cosigning ED Notes E-Learning: Create Personal NoteWriter




Page | 42


Epic - IP Residents

Course ID: Prerequisites: In this course Residents and Medical Students will learn the basics of navigating a patient chart in Epic and Provider documentation from initial assessment through disposition. In addition, you will learn how review documentation made by other members of the health care team, use patient lists to track patients, manage orders within the IP setting and perform functions within the record associated with admission, transfer, and discharge. Documentation for Consult and Procedure will also be discussed. Supervising relationships will also be reviewed. Course Length: Total 12 hours Three 4-hour sessions scheduled as Part I, Part II, and Part III Note: This Course is for Providers Not Currently Using Epic in the Clinic Setting (All Specialties)





Page | 43


Epic - Specialty Physicians: Nephrology

Course ID: Prerequisites: In this course you build on learning from the Epic In Patient workflows identifying how to manage Dialysis Treatment Plans. Course Length: Total 1.5 hours

IP Provider/Resident E-Learning’s listed for Inpatient Physicians

Epic - Specialty Physicians: Radiologist


In this course you learn tasks related to reporting a diagnostic study's findings, signing transcribed studies, and completing protocols for diagnostic studies. The course is primarily self-study e-learning lessons, but also contains material for one-on-one radiologist training. Course Length: 1 hour Note: These training sessions will be scheduled one on one



Page | 44


Epic - Specialty Physicians: Oncologist


In this course you learn the basics of Epic’s medical oncology information system by staging a patient’s cancer and determining a course of chemotherapy treatment. In addition, you learn modifying, canceling and deferring treatment, working with AUC dosing in Epic, and tracking cumulative doses of chemicals.



Epic – Surgeons (Parts I & II)

Course Description Prerequisites: This course will address the special needs for Surgeons in addition to the Inpatient Physician Modules. Items covered are accessing your Provider List, Updating an H&P, and Brief-op notes. Course Length: 8 hours (scheduled in two -4 hour sessions)

E-Learning’s listed for Inpatient Physicians

Epic - Specialty Physicians: OB/GYN

Course Description Prerequisites: This course will address the courses needed for Obstetricians in addition to the Inpatient Physician Modules. Items covered include accessing your Provider List, updating an H&P, and Brief-Op notes. Course Length: 1.5 hours



Page | 45


Epic - Specialty Physicians: Non-Admitting Providers

Course Description Prerequisites: In this course you will identify how to manage patients through patient lists, consults, review chart information and documentation of notes in the inpatient setting. Audience: Psychologists and other non-admitting physicians Course Length: 2 hours

None


Page | 46


Outpatient Clinics

The Phase II Go-Live includes the installation of Professional Billing. Users who are already live in the outpatient setting, and are managing workqueues, will need the following courses

Epic Clinic Management - Outpatient


In this course you will learn how to manage and work charging related workqueues, perform revenue reconciliation, and access billing related reports. The changes to current and additional workflows due to the release of Resolute Professional Billing will be covered. Course Length: Total 6 hours

N/A

Epic Workqueues -Outpatient


In this course you will learn how to manage and work charging related workqueues. The changes to current and additional workflows due to the release of Resolute Professional Billing will be covered. Course Length: Total 4 hours

E-Learning: Introduction to Hyperspace Must have attended Introduction to Epic

Workqueues (Phase I)


Page | 47


Support Roles

Epic Chart Review - Quality Management, Risk, Compliance, Regulatory, Legal

Course ID: Prerequisites:

In this course you will learn how to access and view Epic accounts and clinical documentation. Course Length: 2.5 hours


Employee Health – Epic Workflows


This course will provide Epic workflow training for Employee Health Staff and will include clinical documentation, lab order entry, registration and scheduling, and billing. Audience: Employee Health Staff Course Length: 8 hours


Epic - Guest Relations: elearning


In this course you will learn how to use Patient Finder to locate patients and direct guests.



Page | 48


Epic Account Maintenance (Read Only Access)


In this course you will learn how to access and view Epic accounts. The audience for this course is: finance, auditors, etc. Course Length: 2 hours


Research – Epic Workflows


In this course you will learn how research patients are registered, documentation and orders completed, and research billing functions. Course Length: 4 hours


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