Arkadin helps you achieve more at work:

The Microsoft Office 365 voice experts

Arkadin is the world’s expert at bringing voice to Office 365. We understand the complexity of voice deployments and have proven we know how to deliver Microsoft voice to Office 365.

Our mission is to increase the speed of communication, simplify the user experience, and help customers achieve more at work.

Arkadin, as a global Microsoft Cloud Solution Provider, is your single source for Office 365 licensing and Skype for Business voice deployments (hosted, hybrid, dedicated) in North America, Europe, Asia, and Latin America.

We turn Skype for Business into a global phone, conferencing, and contact center solution – all under a single pane of glass.

Arkadin Total Connect for Office 365 simplies the Unified Communications experience.

18+ Years of Working with Microsoft.

Arkadin has worked closely with Microsoft since 1997 as a trusted consultant for Cloud-hosted services.

Arkadin was the key partner in helping Microsoft deploy the first instance of hosted voice.

Arkadin has been adding voice services to Microsoft Cloud services since the days of Office Communication Server (OCS), then Microsoft Lync – and now Skype for Business.

Arkadin is proud to be officially certified as a:

Microsoft PartnerGold Communications

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Services include:

• Voice configuration and support

• Cloud consulting and migration services

• On-boarding and end-user training

• Account management with one invoice

• Conferencing and contact center

Designed for:

• 50 to 1,000 end-users

• Domestically and globally dispersed

• Existing Microsoft Office 365 investment

• Looking to upgrade or replace existing business phone system

• Move email to the Cloud

Business benefits:

• Simplify the end-user experience

• Get more done, faster

• Consolidate apps and reduce cost

• Technology-friendly workplace

• Growing mobile footprint

Microsoft PartnerGold Communications

Arkadin Total Connect for Office 365 Unify your voice, video, conferencing, email, and contact center on to a single, intelligent, mobile-friendly communication platform built on the Microsoft technologies of Office 365 and Skype for Business.

[One partner, many services]

Phone systemTurn Skype for Business into a business-class phone system with unlimited calling plans, international access and unified messaging.

PSTN conferencingIntegrated audio, web, and video conferencing with local dial-in access from 55+ countries.

Contact centerNative Skype for Business contact center that intelligently routes instant messaging, voice, email, and web chat.

Office 365Microsoft’s Cloud-hosted business productivity tools, including the new voice-enabled E5 license.

Migration and supportLive admin-level support, direct escalation to Microsoft, and end-user training, so you can say goodbye to online community-based forums.

Featured use cases:

• Access anytime, anywhere

• Inbound/outbound calling

• Simultaneous ring

• Call forwarding

• Team calling

Phone system as a service:

• Pay-as-you-grow

• Unlimited calling plans

• Number porting

• Unified messaging

• International calling

Voice specialists:

• Add voice to EO2, E3, E4, and E5 licenses

• First to deploy Microsoft in the Cloud

• 400+ customer deployments

• 10,000+ end-users on the platform

How does Arkadin enable Skype for Business phone system?

Arkadin connects Exchange Online to Skype for Business with a call plan and phone number to deliver enterprise-ready phone systems in the Cloud.

Featured use cases:

• One tool for everything

• Move from IM to online meetings without thinking

• Drag and drop participants

• Meet faster without scheduling

PSTN conferencing:

• Pay-as-you-grow

• Flat-rate, unlimited PSTN conferencing

• Local access from 55+ countries

• Consolidate vendors and contracts

• Simplify number of user apps

• Voice, video, and screen sharing

Native Skype meetings:

• Eliminate third party conferencing providers

• No more per minute fees

• Meetings held directly in Skype for Business

• One technology, one datacenter

How does Arkadin enable Skype for Business conferencing?

Arkadin makes it easier to collaborate with colleagues, customers, and partners in real-time with local, dial-in audio from anywhere in the world. Use local access numbers connected directly into a dedicated Skype for Business conferencing server.

Featured use cases:

• Mission-critical support (voice routing)

• Internal helpdesk (IM routing)

• Sales teams (call recording and coaching)

• Escalation queues

• Self-serve IVR

• Routing for high value customers

• Live web chat

Contact center as a service:

• Pay-as-you-grow

• CRM integration (SFDC and Dynamics CRM)

• Monthly license per user

• On-premise functionality without IT

• Chosen platform by Microsoft for both travel and support teams

Working better together:

• First to deploy Clarity Connect in the Cloud

• Voice expertise enables quick deployment

• Team of certified pre-sales engineers and solution architects are in-house to support the deployment

How does Arkadin enable Skype for Business contact center?

Manage communications with your customers, employees, and business partners with Clarity Connect, the native Skype for Business contact center hosted in the cloud by Arkadin.

Featured use cases:

• Move to the Cloud

• End-of-life Exchange server

• Focus IT on your core business, not email

• Consolidate vendors

• Simplify administration

Office 365 benefits:

• Business-class email and social

• IM and online meetings

• File storage and Office apps

• Analytics and eDiscovery

• Cloud voice

Cloud Solution Provider:

• Single source partner for planning, deployment, and support

• Manage voice complexity

• Local support (Tier 2 and Tier 3)

• End-user training and adoption

How does Arkadin enable Microsoft Office 365?

Arkadin plans, deploys and supports your organization to ensure a successful transition to the Microsoft Cloud. As a Microsoft Cloud Solution Provider, Arkadin is also your trusted point of contact for local support, training, and invoicing.

Planning:

• Dedicated project manager

• Identify requirements

• Present available options

• Define project plan and scope

• Calculate bandwidth requirements

• Assess and optimize network

• Build communication plan

Deployment:

• Build tenant/environment

• Migrate data (email, content)

• Provision users and assign call plans

• Configure call-flows and auto-attendants

• CEBP integration (ex: CRM)

• Validate and stabilize the platform

• Train-the-trainer with our IT team

Operations:

• Live end-user support and training

• Assist with complex moves, additions, and changes

• IT admin support

• Live, local helpdesk

Simplify your voice cutover to the Cloud by leveraging the experts.

Migrating mission-critical business apps requires expertise in planning, preparation, and project management. At Arkadin, we have completed more than 400 voice migrations and moved 14 million email inboxes into the Microsoft Cloud.

Compare Skype for Business Voice plans:

Choose the plan that’s right for you

Conferencing for Office 365

Phone system for Office 365

Contact center for Office 365

Based on E3, E4, and E5 licenses

Unlimited local, toll dial-in audio from 55+ countries

Online meetings

Inbound/outbound PSTN calling (domestic/international)

Unlimited inbound/outbound domestic minutes

Unified messaging with Exchange online

Auto-attendant, response groups, attendant console

Call recording and reporting

Advanced call flows

Intelligent skills-based routing

Agent console and CRM integration

Contact center dashboard and analytics

[Enjoy Skype for Business voice]Not sure if Skype for Business Voice is right for your organization?

Contact Arkadin, the Microsoft voice experts, to see it in action and decide if it’s right for your organization.

arkadintotalconnect.comVisit: Call:

1.866.551.1432Email:

moreinfo@arkadin.com