Army Investigative Enterprise Solution (AIES)

Personnel Security Investigation Center of Excellence (PSI-CoE)

2010 Worldwide Security Conference

Objectives

• Program Introduction

• Responsibilities

• Personnel Security Investigations Portal (PSIP)

• PSIP Process

• Deployment

AIES Background

What is it?• The Army Investigative Enterprise Solution is a holistic, end-to-end service

and quality approach to security investigations that allows for:– Centralization– Quality Control– Standardization– Significant increase in the speed and success of investigations– Significant increase in the quality of investigation submission packages

• What does it mean for you?– Relief of administrative burden tied to completing security packages– Faster results, allowing for applicants to be cleared and working faster– Subject matter experts available to assist applicants through the process

• Personnel Security Investigation Center of Excellence (PSI-CoE)– Located at Aberdeen Proving Ground, MD – Established to centralize and streamline the investigative submission process

Simple, standardized, efficient, automated

Requests Investigations(Clearance & Suitability)

ManagesTasks

Completes Forms, Attachments, & Fingerprints

Checks Quality, Submits to OPM

Supports Subjects and the Office of Personnel Management (OPM)

Investigates

AIES Front-End Process

*Front end = identification of a PSI requirement for a particular individual until OPM schedules that investigation

1600 Offices Army-wide = 1600 Process Variations Army Average: 300+ Days, 27% Errors, 8% Rejects

50-90 days 200 days

10-15 days 65 days

Request(Army)

Initiate(Army)

Investigate (OPM)

Adjudicate(Army)

AIES Average: 78 Days, 1% Errors, 0.0% RejectsOne Center-of-Excellence = One Standard Repeatable Process

Improvement in the front-end of the process, leads to improvement in the rest of the process

Comparison of Statistics

Requester Responsibilities

• Provide complete and accurate information in the portal

• Ensure the subject is available at least one week after

request submission to complete the SF8X form

• Take fingerprints or provide subject with fingerprinting

location/instructions

• Submit OF306 and resume/application, as required

• Make or coordinate interim collateral determination

• Make or coordinate suitability determination, as applicable

• Take ownership of subject in JPAS

• Post interim decision in JPAS

• Report OF79A suitability determination as necessary

• Take appropriate action when termination e-mail is received

• Notify the CoE if investigation is no longer needed

Requester Responsibilities (cont.)

Applicant Responsibilities

• Complete fingerprint capture as required

• Complete e-QIP within 5 calendar days

• Return signature pages/releases to CoE

• Provide OF306 or necessary information (contractors using SF85)

PSI-CoE Responsibilities• Validate need for each request

• Notify requester throughout the process

• Provide call center support to both subjects and requesters

• Notify subject of fingerprint requirement

• Create JPAS records if required

• Provide completed forms to the requester

• Provide completed forms for interim SCI determination to CCF

• Provide completed forms to the Linguist Security Office

• Post PSQ sent date in JPAS

• Cancel request/investigation as required

Personnel Security Investigation Portal (PSIP)

• The “portal” is the tool used to request an investigation

• The PSI-CoE uses the entered information to initiate the e-QIP with OPM

• An advance system is used to track the status of the package portal initiation to submission to OPM

Applicant Information

• Information required for a successful PSIP submission– Level of clearance / investigation– IT level (if applicable)– Full name– SSN– Citizenship verification / eligibility to work (I-9)– Organization name and UIC– Place of birth (city, state, country)– Additional accesses required (and justification)– Expedite / Interim (and justification)– If fingerprints have been submitted, and date – Supervisor (plus contact information)– Requester (plus contact information)– Location of records

Opening Screen

Login

Logged In

New User w/o Profile

New User Add Profile

New User Save Profile

New User Approved

New User Profile

Initiation: Military TS

Initiation: Military Secret

Initiation- Civilian TS

Initiation- Civilian Secret

Initiation- Contractor

Identification

Investigation

Contact

Contact (Cont.)

Comments: Errors

Comments: No Errors

Successful Submit

Submit: Save Warning

Feedback

Help: FAQs

What Happens Next?

PSI CoE1. Checks JPAS and SII for previous/current investigations

2. If the requested investigation is not needed, notifies requester via e-mail

3. If the requested investigation is appropriate, initiates the subject in e-QIP

4. Notifies subject via e-mail of the need to complete e-QIP with a cc: on the e-mail going to the requester

5. Sends escalation e-mails if subject does not complete e-QIP in 5 calendar days

6. Reviews what subjects submit in e-QIP and ensures defects are corrected

7. Ensures all required releases and other documentation is signed

8. Submits e-QIP form, releases, other documentation and fingerprints, as required to OPM

What Happens Next?

Subjects1. Be fingerprinted, if necessary2. Receive instructional e-mail from the PSI-CoE3. Enter e-QIP website (www.opm.gov/e-qip) and create Golden

Questions/Answers4. Complete applicable electronic form in e-QIP, contacting the

PSI-CoE call center with any questions5. Receive escalation e-mails if not completed in 5 calendar days6. Release completed form to the PSI-CoE7. Correct e-QIP form as directed by the PSI-CoE8. Sign all required releases and prepare other required

documentation9. Provide releases and other documentation to the PSI-CoE

(Fax to 410-630-7816 or 410-306-3858 DSN 458-3858)10. Give original releases to requester

What About the Requester?

The Requester1. Fingerprints subjects as necessary (or makes arrangements

so that they may have prints taken)

2. Is notified by the PSI-CoE when each step of the process is completed or not completed

3. May call the PSI-CoE (410-278-4194 or DSN 298-4194) with questions on the PSI process or to provide the status of investigations requested

4. Is given feedback on data accuracy and quality of submissions

5. Retains original release forms until after the completion of the investigation

Fingerprints

• Use digital fingerprints when possible– Army now has IPAC exclusively for electronic fingerprints: DA-EFP– We have a Certificate of Networthiness (CoN) that should cover all

fingerprint machines on FBIs acceptable list

• When only hardcopy fingerprints are possible, send them to: Dept of the Army

PSI Center of Excellence

B3240/2201 Aberdeen Blvd

Aberdeen Proving Ground, MD 21005-5001

IMPORTANT: The above address is ONLY for those using the AIES process

Interim Clearances

• Collateral Secret– After review and submission of SF86 to OPM, PSI-CoE will send an

electronic copy of the SF86 to the requester

• Collateral Top Secret– After review and submission of SF86 to OPM, PSI-CoE will send an

electronic copy of the SF86 to the requester

– A previous favorable NAC, ENTNAC, NACLC, or other type of investigation Otherwise, must wait for completion of NAC

• SCI– Packet electronically forwarded to CCF

– Organizations still need to submit compelling need request

Note: All packages are returned to the requester for review based on the Army’s “whole person” concept.

• Local records checks are no longer a required element for the submission or request of an initial or periodic background investigation or reinvestigation. Interim security clearances/exception appointments– A local records check is not required for a “new civilian employee” or

“applicant”

– Commanders may conduct a local records check of personnel, base military police, medical, and local/command security records, as applicable

– Local records checks are restricted to those activities on a military installation, post, camp or station- NCIC, local law enforcement, courthouse or credit report checks are not authorized for interim clearances

• The conduct of a local records check in support of an interim security clearance/exception appointment will be conducted separate from the background investigation submission process and will not delay or impede the submission/request of a background investigation

Local Records Checks:Interim Security Clearances

Deployment

* It is recommended that security offices and remaining installations start transitioning before September 2010 to allow time for the deployment team to work out any questions or concerns.

Phase Activity Goal

1 CPAC sites and their supporting security offices

April 2010

2 Active Army (remaining security offices and installations)*

September 2010

3 Accessions community (including National Guard and Reserves Accessions

March 2011

4 National Guard and Reserves (PR & Upgrades)

July 2011

Questions?