Psychological First Aid E-Learning Course Structure
Scene 1
Introduction
Scene 2Psychosocial
impact
Scene 3Psychological
First Aid Overview
Scene 4Performing
Psychological First Aid
Scene 7Staff Welfare
Scene 5Effective
Communication
Scene 6At Risk Populations
Scene 8Scenario
Psychological First Aid
1. Introduction
1.1 Menu
1.2 About this course
1.3 Learning Objectives
1.4 Further reading
Core Sources (Slide Layer)
How people respond to emergencies and disasters (Slide Layer)
Children and young people (Slide Layer)
Social Support and resilience (Slide Layer)
Other sources of information about PFA and psychosocial care (Slide Layer)
1.5 Acknowledgements
1 The authors/reviewers (Slide Layer)
2 Content (Slide Layer)
3 Image acknowledgements (Slide Layer)
2. Psychosocial Impact
2.1 Introduction
2.2 Question one
(Multiple Response, 10 points, 1 attempt permitted)
Correct Choice
X They act in a rational manner
They panic and cause chaos
They freeze with shock
X They help others
They act selfishly
They respond chaotically
Correct (Slide Layer)
Incorrect (Slide Layer)
2.3 Overview
2.4 The myths
1 Myth One (Slide Layer)
2 Myth Two (Slide Layer)
3 Myth Three (Slide Layer)
4 Myth Four (Slide Layer)
2.5 How do people actually respond to emergencies?
2.6 Identifying who is likely to develop a disorder
1 Distress (Slide Layer)
2 Disorder (Slide Layer)
2.7 Signs of distress
Emotional reactions (Slide Layer)
Cognitive reactions (Slide Layer)
Social reactions (Slide Layer)
Physical reactions (Slide Layer)
2.8 Beware
2.9 Longer-term effects
2.10 Secondary stressors
2.11 Resilience and Recovery
Social support (Slide Layer)
2.12 Coping well
2.13 Case study one
1 (Slide Layer)
2 (Slide Layer)
3 (Slide Layer)
2.14 Question two
(Multiple Choice, 10 points, 1 attempt permitted)
Correct Choice
X Yes
No
Correct (Slide Layer)
Incorrect (Slide Layer)
2.15 Summary
3. Psychological first aid overview
3.1 Overview
3.2 Widespread effects of emergencies
3.3 Psychological First Aid (PFA)
3.4 Reason for using PFA
3.5 What is PFA?
3.6 Principles of PFA
1 Protect people from harm (Slide Layer)
2 Provide immediate physical care (Slide Layer)
3 Reduce stress (Slide Layer)
4 Sharing (Slide Layer)
5 Assist in people’s reunion with loved ones (Slide Layer)
6 Encourage purposeful activities (Slide Layer)
7 Link survivors with sources of support (Slide Layer)
8 Secondary stressors (Slide Layer)
9 Identify people who have severe reactions (Slide Layer)
3.7 Question one
(Multiple Response, 10 points, 1 attempt permitted)
Correct Choice
X Police
X Paramedics
X Fire Service
X Civilians on the scene
X Health care workers from A&E
X Other survivors
Correct (Slide Layer)
Incorrect (Slide Layer)
3.8 Summary
4. Performing psychological first aid
4.1 Introduction
4.2 Who may require PFA?
4.3 People who present themselves
Somatic symptoms (Slide Layer)
How to help? (Slide Layer)
4.4 Example: good communication strategy
4.5 Example: good triage system
4.6 Example: good telephone follow-up
4.7 Qualifications required to give PFA
Definition of social support (Slide Layer)
4.8 Preparation
4.9 Preparation - culture, religion and language
4.10 Preparation - your role
4.11 Steps involved
Get background information (Slide Layer)
Identify people who need help (Slide Layer)
Use a SAFE approach (Slide Layer)
Identify physical needs (Slide Layer)
Ensure people who need it have access to social support (Slide Layer)
4.12 Steps involved continued
Listen (Slide Layer)
Be caring (Slide Layer)
Communicate (Slide Layer)
Prioritise (Slide Layer)
Explore social needs (Slide Layer)
Identify other needs (Slide Layer)
4.13 Things you should do
4.14 Things not to do
4.15 Providing Psychological First Aid
1 (Slide Layer)
2 (Slide Layer)
3 (Slide Layer)
7.16 What should you do?
(Multiple Choice, 10 points, 1 attempt permitted)
Correct Choice
X Reassure her that she could not have been affected
Send for decontamination
Send her way without any explanation
Correct (Slide Layer)
Incorrect (Slide Layer)
4.17 Case study
1 (Slide Layer)
2 (Slide Layer)
3 (Slide Layer)
7.18 Steps to take
(Multiple Choice, 10 points, 1 attempt permitted)
Correct Choice Feedback
Ask Mr Brady to recount the incident
Offer to contact a psychiatrist
X Ensure that Mr Brady has someone to
talk to
Incorrect (Slide Layer)
Correct (Slide Layer)
4.19 Summary
5. Effective communication
5.1 Introduction
5.2 The importance of good communication
5.3 Reduce demand on services
5.4 One-to-one communication
Provide accurate information (Slide Layer)
Be patient and calm (Slide Layer)
Be honest (Slide Layer)
Respect people’s wishes (Slide Layer)
Use simple language (Slide Layer)
Provide regular updates (Slide Layer)
5.5 Active listening
5.6 Communicating effectively
(Multiple Response, 10 points, 1 attempt permitted)
Correct Choice
X Hospital website
X Official Facebook/Twitter account
X Official advertising
X Official leaflets
Correct (Slide Layer)
Incorrect (Slide Layer)
5.7 Summary
6. At risk population
6.1 Introduction
6.2 Case study
1 (Slide Layer)
2 (Slide Layer)
3 (Slide Layer)
6.3 Question one
(Multiple Response, 10 points, 1 attempt permitted)
Correct Choice
X Children
X Pregnant women
X Older people
X People who do not speak English
X People with learning disabilities
X People with physical disabilities
Correct (Slide Layer)
Incorrect (Slide Layer)
6.4 Identifying people at risk
Introduction (Slide Layer)
Children: how are they affected (Slide Layer)
Children: how do they respond (Slide Layer)
Older people (Slide Layer)
Rescuers, first responders and emergency staff (Slide Layer)
6.5 Support from friends and family
6.6 Support needs
6.7 At risk populations - Summary
7. Staff welfare
7.1 Introduction
8.2 Identifying stress
(True/False, 10 points, 1 attempt permitted)
Correct Choice
X True
False
Correct (Slide Layer)
Incorrect (Slide Layer)
7.3 Overview
7.4 The risks
7.5 Stressors
Occupational stressors (Slide Layer)
Emergency related stressors (Slide Layer)
Other stressors (Slide Layer)
Danger of burnout (Slide Layer)
7.6 Indicators of strain
(Multiple Response, 10 points, 1 attempt permitted)
Correct Choice
X Conflict with others
X Alcohol use
X Low mood
X Reduce work performance
X Feeling/acting withdrawn
X Unexplained physical illness
Correct (Slide Layer)
Incorrect (Slide Layer)
7.7 Managing stress
7.8 Soon after the event….
7.9 Follow-up support and long-term effects
7.10 How to seek and get help
When to seek help (Slide Layer)
Where to get help (Slide Layer)
7.11 Seeking help
1 (Slide Layer)
2 (Slide Layer)
3 (Slide Layer)
7.12 Working hours
(Multiple Response, 10 points, 1 attempt permitted)
Correct Choice
X People who are tired are more likely to make mistakes
X Gary has a duty of care to his employees
X Working under strain could be bad for John's health
Correct (Slide Layer)
Incorrect (Slide Layer)
7.13 Seeking help
1 (Slide Layer)
2 (Slide Layer)
3 (Slide Layer)
7.14 Professional support
(Multiple Response, 10 points, 1 attempt permitted)
Correct Choice
X Contact occupational health
Speak to his line manager
X Speak to trusted work colleagues
Correct (Slide Layer)
Incorrect (Slide Layer)
7.15 Summary
8. Scenario
8.1 Introduction
8.2 A big bang...
Layer 1 (Slide Layer)
Layer 2 (Slide Layer)
Layer 3 (Slide Layer)
8.3 Question one
(Multiple Response, 10 points, 1 attempt permitted)
Correct Choice
Panic
Run away
X Help other people
Freeze with fear
X Behave rationally
Correct (Slide Layer)
Incorrect (Slide Layer)
8.4 Question two
(Multiple Choice, 10 points, 1 attempt permitted)
Correct Choice
Guess the answer in order to reassure her
X Answer honestly, and let her know that you are not sure
Correct (Slide Layer)
Incorrect (Slide Layer)
8.5 Half an hour later at the Emergency Department...
Layer 1 (Slide Layer)
Layer 2 (Slide Layer)
Layer 3 (Slide Layer)
8.6 Question three
(Multiple Choice, 10 points, 1 attempt permitted)
Correct Choice
X Reunite him with his family
Question him about the incident
Give him some food
Find him somewhere to sleep
Correct (Slide Layer)
Incorrect (Slide Layer)
8.7 Question four
(Multiple Response, 10 points, 1 attempt permitted)
Correct Choice
X The young child
X The pregnant woman
X The four elderly people
Correct (Slide Layer)
Incorrect (Slide Layer)
8.8 Later on that day...
Layer 1 (Slide Layer)
Layer 2 (Slide Layer)
Layer 3 (Slide Layer)
8.9 Question five
(Multiple Choice, 10 points, 1 attempt permitted)
Correct Choice
X Distress because her child is missing
She has a pre-existing medical condition
She has developed PTSD as a result of the explosion
She is depressed
Correct (Slide Layer)
Incorrect (Slide Layer)
8.10 Evaluation of the incident
8.11 Question six
(Multiple Response, 10 points, 1 attempt permitted)
Correct Choice
X To initiate psychosocial care
To treat existing psychological problems
To make new friends
Correct (Slide Layer)
Incorrect (Slide Layer)
8.12 Question seven
(Multiple Choice, 10 points, 1 attempt permitted)
Correct Choice
X Social support
Clinical treatment
Business continuity management
Correct (Slide Layer)
Incorrect (Slide Layer)
8.13 Question Eight
(Multiple Choice, 10 points, 1 attempt permitted)
Correct Choice
X Most people
Everyone
10%
No one
Correct (Slide Layer)
Incorrect (Slide Layer)
8.14 Question nine
(Multiple Choice, 10 points, 1 attempt permitted)
Correct Choice
X A significant minority
The majority of people
Correct (Slide Layer)
Incorrect (Slide Layer)
8.15 Two weeks later...
8.16 Question ten
(Multiple Response, 10 points, 1 attempt permitted)
Correct Choice
Very few
Around half
X The majority
Correct (Slide Layer)
Incorrect (Slide Layer)
8.17 Question eleven
(Multiple Response, 10 points, 1 attempt permitted)
Correct Choice
X Substance misuse
X Anxiety
X Depression
X Post-traumatic Stress Disorder
Acute psychosis
Incorrect (Slide Layer)
Correct (Slide Layer)
8.18 Question twelve
(Multiple Response, 10 points, 1 attempt permitted)
Correct Choice
X You start to drink more alcohol than usual
X You often feel sad and upset
X You struggle to sleep
Correct (Slide Layer)
Incorrect (Slide Layer)
8.19 Question thirteen
(Multiple Choice, 10 points, 1 attempt permitted)
Correct Choice
X Socialise with friends
Drink more alcohol
Watch more television
Correct (Slide Layer)
Incorrect (Slide Layer)
8.20 Scenario - Assessment result
(Results Slide, 0 points, 1 attempt permitted)
Results for
3.3 Question one
3.4 Question two
3.6 Question three
3.7 Question four
3.9 Question five
3.11 Question six
3.12 Question seven
3.13 Question Eight
3.14 Question nine
3.16 Question ten
3.17 Question eleven
3.18 Question twelve
3.19 Question thirteen
Result slide properties
Passing Score 77%
Success (Slide Layer)
Failure (Slide Layer)