Ar#ficialIntelligenceNicholasHartleyHeadofBusinessImprovementandInnova8on
AnIntroduc8on
INTRODUCTION
NICHOLASHARTLEYHEADOFBUSINESS
IMPROVEMENTANDINNOVATION
• 25YEARSINSURANCEEXPERIENCEINBOTHBROKINGANDUNDERWRITINGROLES
• 5YEARSINTHEBRITISHARMY,ROYALENGINEERS
•WORKEDFORALLIANZ,AIG,STERLINGANDNOWECCLESIASTICAL
• NOWPROMOTEINNOVATIONACTIVITIESACROSSTHEGROUPFOCUSINGONNEWIDEAS,PRODUCTDEVELOPMENT,ANDADOPTIONOFNEWANDEMERGINGTECHNOLOGIES
OBJECTIVES
• WHATISAI?
• IT’SHISTORY
• THEDIFFERENTTYPESOFAI
• USECASES
Ar8ficialintelligenceistechnologythatappears
toemulatehumanperformancetypicallybylearningandcomingtoits
ownconclusions
WHATISAI?
AITIMELINE
Computerscien8st,AlanTuringissuedapaperonar8ficialintelligencecalledtheImita8onGamethatproposedatestformachineintelligence.
1950 AlanTuring
TheTuringTest
AITIMELINE
Thetermar#ficialintelligenceiscoinedbycomputerscien8st,JohnMcCarthytodescribethe“scienceandengineeringofmakingintelligentmachines”.
1955 ‘AI’isborn
Ref:h]ps://digitalintelligencetoday.com/ar8ficial-intelligence-8meline-infographic-from-eliza-to-tay-and-beyond/
AITIMELINE
Firstindustrialrobot,UnimategoestoworkatGeneralMotorsreplacinghumansontheassemblyline.
1961 Unimate
Ref:h]ps://digitalintelligencetoday.com/ar8ficial-intelligence-8meline-infographic-from-eliza-to-tay-and-beyond/
PioneeringchatbotdevelopedbyJosephWeizenbaumatMITholdsconversa8onswithhumans.
1964 Eliza
AITIMELINE
Ref:h]ps://digitalintelligencetoday.com/ar8ficial-intelligence-8meline-infographic-from-eliza-to-tay-and-beyond/
The‘firstelectronicperson’fromStanford.
Shakeywasageneralpurposemobilerobotthatcouldanalysecommandsandbreakthemdownintobasicchunksbyitself.
1966 Shakey
AITIMELINE
AITIMELINE
TheAIWinterManyfalsestartsanddead-endsleavesAIoutinthecoldfor30years.
DeepBlue,achessplayingcomputerfromIBMdefeatsworldchesschampionGarryKasparov.
1997 DeepBlue
AITIMELINE
Ref:h]ps://digitalintelligencetoday.com/ar8ficial-intelligence-8meline-infographic-from-eliza-to-tay-and-beyond/
MITintroduceKISmet,anemo8onallyintelligentrobotthatcandetectandrespondtopeoplesfeelings.
KISmetcoulddetectin‘babytalk’differenttypesspeech-approval,prohibi8on,a]en8on,comfortandneutral.
1998 Kismet
AITIMELINE
SonylaunchesAiBO,thefirstconsumerrobotpetdogwithskillsandpersonalitythatdevelopover8me.
1999 AiBO
AITIMELINE
Firstmassproducedautonomousrobo8cvacuumcleanerthatlearnstonavigateandcleanhomes.
2002 ROOMBA
AITIMELINE
AppleintegratesSiri,anintelligentvisualassistantwithavoiceinterfaceintotheiPhone4S.
2011 Siri
AITIMELINE
IBMsques8onansweringcomputerWatsonwinsfirstplaceonthetelevisionquizshowJeopardy.
2011 Watson
AITIMELINE
EugeneGoostman,achatbotpassestheTuringTestwith1/3ofjudgesbelievingEugenewashuman.
2014 Eugene
AITIMELINE
2014 EugeneAITIMELINE
Judge:Hithere,doyouprefertowearadressortrouserstowork?Eugene:Iamascholar.I'mtooyoungtomakemoney.Judge:Whatwasthelastfilmyousawatthecinema?Eugene:Huh?Couldyoutellmewhatareyou?Imeanyourprofession.Judge:IamanITmanager,andyou?Eugene:Manager?Sohowisittoworkasmanager?Judge:Hardworkbutrewarding,whatdoyoudo?Eugene:Iamonly13,soI'ma]endingschoolsofar.Judge:Haveyouseenteletubbies?Eugene:No,Ihaven'tseenit,unfortunately.ButIhopeitisbe]erthanthesecrappyStarWars.AndIforgottoaskyouwhereyouarefrom…
Judge:Brighton,andyou?
AmazonlaunchesAlexa,anintelligentvirtualassistantwithavoiceinterfacethatcompletesshoppingtasks.
2014 Alexa
AITIMELINE
Microsol’schatbotTay,goesrogueonsocialmediamakinginflammatoryandracistcomments.
2016 Tay
AITIMELINE
GooglesAIAlphaGobeatsworldchampionKeJieinthecomplexboardgameofGo,notableforitvastnumberofpossibleposi8ons(2170)
2017 AlphaGo
AITIMELINE
2017 DurhamPolice
AITIMELINE
TheHarmAssessmentRiskTool(HART)claimstotakeadata-basedapproachtopredic8ngwhetheranarrestedpersonwillreoffend.
GoogleDuplex-AIassistantpassestheTuringtest?
2018 GoogleDuplex
AITIMELINE
Ref:h]ps://digitalintelligencetoday.com/ar8ficial-intelligence-8meline-infographic-from-eliza-to-tay-and-beyond/
2019 Teslaautopilot
AITIMELINE
THEHYPECYCLE
InnovationTrigger
PeakofInflatedExpectations
TroughofDisillusionment
SlopeofEnlightenment
PlateauofProductivity
TIME
EXPECTATIONS 10years+
2to5years
5to10years
VirtualReality
AugmentedReality
SmartDust
4DPrinting
QuantumComputing
AutonomousVehicles
CognitiveComputing
Blockchain
Drones(UAVs)
MachineLearning
DeepLearningConnectedHome
SmartRobots
5G
IOTPlatform
CognitiveExpertAdvisors
AHAMMERLOOKINGFORANAIL
AI
What’stheproblemyouaresolving?
PROBLE
M
Theterm‘ArtificialIntelligence(AI)’hastwokeycomponents-
INTELLIGENCE
AUTOMATED
NaturalLanguageProcessing(NLP)
RoboticProcessAutomation(RPA)
MachineLearning
AIMachineVision Imagerecognitionusing
cameras
AutoProcessFunctions
Translation,SpeechRecognition,SentimentAnalysis
THEAIUMBRELLA
PredictiveAnalyticsDeepLearning
RewardedforactionsReinforcedLearning
PatterndetectionSupervisedLearning
SimilaritiesandDifferencesUnsupervisedLearning
WORKINGWITHAIISLIKETRAININGADOG
MACHINELEARNING
ShortIntroducFonGoesHere
SUPERVISEDLEARNING
SupervisedLearningistheone,whereyoucanconsiderthelearningisguided
byateacher.
Youhaveadatasetwhichactsasateacheranditsroleistotrainthe
machine.
Oncethemachinegetstraineditcanstartmakingapredic8onordecision
whennewdataisgiventoit.
UNSUPERVISEDLEARNING
Themachinelearnsthroughobserva8onandfindsstructuresinthe
data.
Oncethemachineisgivenadataset,itautoma8callyfindspa]ernsand
rela8onshipsinthedata.
Whatitcannotdoissay‘thisisagroupofapplesormangoes’,butitwill
separatealltheapplesfrommangoes.
REINFORCEMENTLEARNING
Itistheabilityofthemachinetointeractwiththeenvironmentandfind
outwhatisthebestoutcome.
Itfollowstheconceptofhitandtrialmethod.Themachineisrewardedor
penalisedwithapointforacorrectorawronganswer,andonthebasisoftheposi8verewardpointsgainedthe
modeltrainsitself.
Andagainoncetraineditgetsreadytopredictthenewdatapresentedtoit.
AIREPLACINGHUMANS?Ar8ficialintelligencewillempowerhumanstodomore…bemoreproduc8veandefficient.
AIREPLACINGHUMANS?Accenturerefertothisasthemissingmiddle.
Human-onlyac#vityLead Create
Improvise Judge
Machine-onlyac#vity
Transact Iterate
Predict Evolve
Human+MachineHumansenablemachines Machinesaugmenthumans
Train Explain Sustain Amplify Interact Embody
AIaugmentsandmul#pliesthepower
ofhumans
AIinteractsandhelpspeoplei.e.virtualagent/compliance
Mixedrealityheadsetsguiding
employers
AIroleinorganisa#onstomanageandimprove
HumanstrainAI HumansexplainwhatAIis
USECASES
AILANDSCAPEClaims
Theaveragecycle8meis10-15days.WithAI-poweredinsuranceclaims,thisaveragecycle#meisreducedto
2-3days…orevenseconds!!
Underwri#ng
Underwri8ngisoneofthefirstjobsthatwillchangeduetoAI.
AIprovidestheopportunityforinsurancecompaniestocreatepredic8veriskmodels.Insurerscouldpoten8allycreateadifferentpolicyforeachperson.Theycanassess
riskoneindividualata8me.
Marke#ng
“Personalisa8on”isacommonwordinmarke8ng.
Itpullsatemo#onslikepeace,love,andhappinesswithyourcustomers.Un8lAI,manycompanieshavebeen
missingthemark.
Data.Data.Data
Gainingcustomerdataisn’tanewAItrendforinsurancecompanies,it’s
expansion.Ittakesconsumerinsightstomake
theirexperiencesbe]er.
Chatbots
By2025,95%ofallcustomerinterac#onswillbepoweredbychatbots.
So,howdoinsurancecompaniesusechatbots?Fromonboardingconsumerstocheckingfraudulentclaims,
chatbotsautomatethesetasks.
KENWOODHOUSE
• 201sensorsinstalled
• 2milliondatapointsreceivedeachmonth
• Plarormobservesandfindsstructuresinthedataandalertswhenpa]ernisbroken.
Gas Metering
Leak Detection
Electrical Current
Room Humidity
Room Temperature
Kitchen Equipment
Boliers
Lift Monitoring
Electrical Current
Pumps
LEAKBOT
Devicesreadstemperature,observesandfindsstructuresinthedataandalertswhenpa]ernisbroken.
DRONES
114m3
SANDSTONE
SLATE
LEAD
DRONES
$2,000
Probability
METALTHEFT
HEIGHT
SLOPE
POSITION
DISTANCE TO ‘A ROAD’
PARKING <10M
HOUSES <20M
WEATHER
MOON LIGHT
QUANTITY
THEFUTUREBackin1965only64transistorsfitontheworld’smostcomplexcomputerchip.
Wecanfitmorethan10billiontransistorsontoday’schips.
1900 2000
COMPU
TINGPOWER
WEAREHERE
Cybersecurityandhacking!
QUANTUMCOMPUTING
A100-qubitquantumcomputercanperformover1,000billionbillionbillionsimultaneouscalcula8ons.Thosenumbersaretoobigforhumanstocomprehend.
QUESTIONS