Disability Access and Inclusion Plan
2007–2011 Extended to 2012*
Updated 2012
This plan is available upon request in alternative formats such as large print, electronic format (disk or emailed), audio or Braille.
This DAIP has been extended to 2012 to allow a thorough review and consultation
process to inform the new 2013-2017 DAIP.
Table of Contents
Executive Summary.........................................................................................................4
Acknowledgements..........................................................................................................5
Background.....................................................................................................................6
The Department of Culture and the Arts..........................................................................6
Functions, Facilities and Services (in-house and contracted).........................................7
Planning for Better Access..............................................................................................8
Progress Since 2000.......................................................................................................9
Access and Inclusion Policy Statement for People with Disabilities, their Families, Friends and Carers........................................................................................................10
Policy and Procedures regarding the Act’s Requirements for Agents and Contractors..12
Development of the DAIP..............................................................................................14
Responsibility for the Planning Process........................................................................14
Community Consultation Process.................................................................................14
Findings of the Consultation and Access Barriers.........................................................16
Responsibility for Implementing the DAIP.....................................................................19
Communicating the Plan to Staff and People with Disabilities......................................19
Review and Evaluation Mechanisms.............................................................................20
Reporting on the DAIP...................................................................................................23
Strategies to Improve Access and Inclusion..................................................................24
Outcome 1:....................................................................................................................24
Outcome 2:....................................................................................................................27
Outcome 3:....................................................................................................................29
Outcome 4:....................................................................................................................31
Outcome 5:....................................................................................................................31
Outcome 6:....................................................................................................................32
Outcome 7:....................................................................................................................33
APPENDICES..................................................................................................................34
Appendix 1: DCA Facilities Listing................................................................................34
Appendix 2: Progress Since 2000.................................................................................35
Appendix 3: Disability Services Planning Committee Members....................................41
Appendix 4: EEO and Diversity Management Plan 2010–2012....................................42
Appendix 5: Findings from Public Consultation 2007....................................................65
Appendix 6: Tabulated Findings from Consultation.......................................................72
Executive Summary
The Department of Culture and the Arts (the Department) Disability Access and Inclusion Plan (DAIP) 2007 – 2011 has been developed to ensure Department services, information and facilities are accessible for people with disabilities, their families, friends and carers. The plan provides a strategic framework to identify areas where access and inclusion can be improved to meet the growing needs of all Western Australians.
This report contains the following:
information on the Department’s facilities and services (both in-house and contracted) a policy statement about the Department’s commitment to addressing access for people with disabilities, their families and carers a description of the process used to consult people with disabilities, their families, carers, disability organisations and relevant community groups the identification of objectives and strategies to overcome barriers that people with disabilities addressed through the consultation process expected timelines and persons responsible for reporting on and implementing the proposed strategies a method of review and evaluation for the plan
The Disability Services Act 1993, states that all public authorities are required to develop and implement a DAIP. Throughout the development of the plan, the Department has ensured the knowledge, skills and experiences held within the disability sector be incorporated to meet the requirements of the Act and compliment the key values of an inclusive arts and cultural sector for all Western Australians to participate in.
The plan has been developed in consultation with the Department’s Disability Services Planning Committee, staff, key stakeholders and people with disabilities, their families, friends and carers. In April 2007, the Department held public consultations which called upon the arts and disability sectors to share arts, access and inclusion issues important to them and important to shaping and addressing the needs of the wider community.
The depth and range of comments were incredible! From practical information on payment of grants to artists with disabilities, to turning circles in accessible toilets, and staff disability awareness training; the result is a plan that will guide the practical implementation of strategies to address physical, attitudinal and systemic barriers to participation.
Within the plan are seven outcomes with underlying strategies that will guide the development of individual tasks which will be incorporated into annual implementation plans.
The Department’s Disability Services Planning Committee (DSPC) is responsible for the development, evaluation and implementation of the DAIP. Comprising members of the
culture and arts portfolio and two members representing people with disabilities as customer representatives, the Committee is an active working group driving the delivery of enhancements to the Department’s disability access and inclusion.
In order to remain flexible to the changing needs of the sector and new or emerging trends, review and evaluation of the plan will occur every five years, and the plan will be updated annually.
Reporting of the DAIP occurs quarterly by the DSPC and annually to the Disability Services Commission and within the Department’s Annual Report.
Acknowledgements
The Department acknowledges the feedback received from staff, individuals and groups within the community, which has been invaluable in the preparation of this plan.
For comments and feedback relating to this DAIP or any recommendations on possible enhancement to the access and inclusivity of Department services, facilities and information, please direct all enquiries to the Department’s Disability Services Planning Committee.
Background
The Department of Culture and the Arts
The Department of Culture and the Arts was formally established on 20 May 1997 under Section 35 of the Public Sector Management Act.
The Department recognises the universal value of culture and the arts to the wider community. Culture and arts are fundamental to human existence, especially to our history, identity, creativity and desire for play and enjoyment. Participation in arts and cultural experience, as a right for all people, has the potential to improve all areas of human endeavour.
Our Vision:
The Western Australian community is enriched by unique and transforming culture and arts experiences
The Department has adopted the following Disability Access and Inclusion Plan as pivotal to meeting its vision and ensuring that the Department’s services, information and facilities are accessible for people with disabilities. The plan is subject to review and may be amended and extended as priorities and legislation change.
The Department brings together the culture and arts portfolio, including:
Art Gallery of Western Australia (statutory authority) State Library of Western Australia (statutory authority) Western Australian Museum (statutory authority) Perth Theatre Trust (statutory authority) ScreenWest (incorporated association).
The Department also provides support to the Swan Bells Belltower, which is managed by a foundation. Whilst these organisations work alongside the Department they are statutory authorities and have developed and are responsible for the delivery of their own individual DAIPs. The Department has worked closely with these organisations to develop a DAIP consistent with the values across the culture and arts portfolio.
This DAIP covers the responsibilities and deliverables of the Department’s directorates, the State Records Office and ScreenWest as an incorporated association. The directorates are: Development and Strategy (DSD) and General Operations (GO). Each directorate is outlined below along with the functions the State Records Office (SRO) and ScreenWest.
Functions, Facilities and Services (in-house and contracted)
The Development and Strategy Directorate works with a range of stakeholders to encourage appreciation and participation in arts and culture in Western Australia. Support is provided through arts and cultural policy development, distribution of funding, planning, implementation of state and national strategic arts and cultural programs, specialised research, advice and communications.
General Operations is responsible for strategic corporate services, including Human Resources, Information Services, Finance and Property Development and Management. This directorate is responsible for strategic asset management including the management of the Department’s facilities. For a full list of the Department’s facilities, please refer to Appendix 1. In addition, this directorate manages aspects of the Perth Theatre Trust (BOCS Ticketing), venue (contract) management, business planning and marketing.
State Records Office (SRO) is responsible for managing, preserving and providing access to the State’s archives. The SRO delivers best practice records management services to State and Local Government organisations, and provides the community with access to the State’s archives.
ScreenWest is Western Australia's film funding and development agency. It is dedicated to the growth and promotion of film and television activity in the State. It aims to provide leadership, support and services to advance Western Australia as an internationally recognised centre for screen production.
Planning for Better Access
According to the Australian Bureau of Statistics (ABS) Survey of Disability, Ageing and Carers (2003), 20.6% of Australians or more than one in five people, identify themselves as having some form of disability. Of this, there were 405,500 people with a disability living in Western Australia (or 21% of the population of WA). People with disabilities, their families, friends and carers contribute to, and participate in a variety of arts and cultural experiences everyday. A majority (68%) of people with a disability aged 5 years and over had visited at least one cultural venue or event in the last 12 months. The most popular was the cinema (46%) followed by libraries (37%), animal or marine parks or botanic gardens (32%), theatre or concerts (26%) and museums and art galleries (21%).
Some 16% of people with a disability living in WA took part in art or craftwork at home in the last three months, while 8% participated in art or craft group activities away from home and 6% in performing arts group activities.
Western Australia’s demographics are changing at a rate that requires extensive planning and consideration be paid to the needs of an ageing population. The State is currently experiencing unprecedented increases in the proportion of people with disabilities with an annual rate of people with disabilities increasing at 4.7%, of this 3.9% are above the age of 65. This rate of increase exceeds the annual population growth and means an extra 40,914 people with disabilities will be living in Western Australia by 2011.
According to the Disability Services Act 1993, public authorities are required to develop and implement a DAIP. This ensures people with disabilities have the same opportunities to access the Department’s services, information and facilities.
Other legislation underpinning access and inclusion includes the WA Equal Opportunity Act 1984 and the Commonwealth Disability Discrimination Act 1992 (DDA). A DAIP may also satisfy the Disability Discrimination Act’s requirements for an Action Plan. While Action Plans are not compulsory under the Disability Discrimination Act, they can assist organisations to become more accessible and inclusive, and can provide some clarity during disability discrimination proceedings.
Progress Since 2000
The Department adopted its first Disability Services Plan (DSP) in 1995 to address the barriers for people with disabilities wanting to access the Department’s services and facilities.
Since the adoption of the initial plan, the Department has implemented many initiatives and made significant progress towards better access.
In December 2002, to coincide with the International Day of People with Disability, the Department was acknowledged for its outstanding strategic planning and progress made towards achieving its objectives outlined within its Disability Service Plan 2000 – 2005.
The Disability Services Commission’s Action on Access Award for the State Government (Large) category was awarded to the Department. This was for its commitment to making culture and the arts accessible and enjoyable for people with disabilities at the Art Gallery of Western Australia, the State Library of Western Australia and the Perth Concert Hall. Audits and improvements were also made to all the Department's cultural venues.
More initiatives are highlighted in Appendix 2.
Access and Inclusion Policy Statement for People with Disabilities, their Families, Friends and Carers
The Department is committed to ensuring that people with disabilities, their families, friends and carers have the same opportunities, rights and responsibilities enjoyed as others to access its arts and cultural services, information and facilities. The Department is committed to ensuring that people with disabilities can participate in shaping its services and objectives through a consultative process.
The DAIP identifies areas and strategies where access and inclusion can be improved. These strategies work towards a number of access and inclusion outcomes, which are defined in the Act as the minimum standard for DAIPs. The six access and inclusion outcome areas specified in the Act aim to provide a means of ensuring that people with disabilities:
1. have the same opportunities as other people to access the services of, and any events organised by, the relevant public authority.
2. have the same opportunities as other people to access the buildings and other facilities of the relevant public authority.
3. receive information from the relevant public authority in a format that will enable them to access the information as readily as other people are able to access it.
4. receive the same level and quality of service from the staff of the relevant public authority as other people receive from the staff of that authority.
5. have the same opportunities as other people to make complaints to the relevant public authority.
6. have the same opportunities as other people to participate in any public consultation by the relevant public authority.
In addition to these six standards under the Act, the Department has included an additional outcome in its DAIP that states:
1. people with disabilities have the same opportunities as other people to seek employment with the Department.
The DAIP will be implemented over five years, guided by an overarching set of strategies which drive individual tasks to support the achievement of each outcome area. Each year an Implementation Plan will be developed and actioned to improve access to the Department’s services, facilities and information.
The Implementation Plan will outline the:
. individual tasks being undertaken. . timeline for completion of the individual tasks. . directorates of the Department with responsibility for completing the individual tasks. . broad strategies that the individual tasks are supporting.
Annual Implementation Plans provide the opportunity to manage strategies carefully and respond to emerging access and inclusion barriers.
The Department is committed to implementing its DAIP in a manner that progresses the principles and objectives of the Disability Services Act including recognition that people with disabilities:
. have the inherent right to respect for their human worth and dignity. . whatever the origin, nature, type or degree of disability, have the same basic human rights as other members of society and should be enabled to exercise those basic human rights. . have the same rights as other members of society to realise their individual capacities for physical, social, emotional, intellectual and spiritual development. . have the same right as other members of society to services which will support their attaining a reasonable quality of life in a way that also recognises the role and needs of their families and carers. . have the same right as other members of society to participate in, direct and implement the decisions which affect their lives. . have the same right as other members of society to receive services in a manner that results in the least restriction of their rights and opportunities. . have the same right as other members of society to pursue any grievance concerning services. . have the right to access the types of services and support that they believe are most appropriate to meet their needs. . who reside in rural and regional areas have a right, as far as is reasonable to expect, to have access to similar services provided to people with disabilities who reside in the metropolitan area. . have a right to an environment free from neglect, abuse, intimidation and exploitation.
In recognising the community’s need for access to the many different functions of the Department, the DAIP will be implemented by all areas of the Department with the support of the Disability Services Planning Committee (DSPC).
Policy and Procedures regarding the Act’s Requirements for Agents and Contractors
The Disability Services Act requires agents and contractors of public authorities to conduct their business in a manner consistent with the contracting public authority’s DAIP.
Relevant sections of the Act and associated Regulations regarding DAIPs and agents and contractors include:
• Section 28. DAIPs. Each public authority must have a DAIP to ensure that in so far as its functions involve dealings with the general public, the performance of those functions furthers the principles in Schedule 1 and meets the objectives in Schedule 2. • Section 29B. Public authorities to ensure implementation of a DAIP. A public authority that has a DAIP must take all practicable measures to ensure that the plan is implemented by the public authority and its officers, employees, agents or contractors.
• Regulation 8. Information in reports about DAIPs (s. 29). For the purposes of section 29(4) of the Act, a report about a DAIP must include information relating to: progress made by the relevant public authority and any agents and contractors of the relevant public authority in achieving the desired outcomes specified in Schedule 3. the strategies implemented by the relevant public authority to inform its agents and contractors of its DAIP.
The intent of the Act is to increase awareness so that consideration is given to the needs of people with disabilities when providing a service to the public and to encourage ‘agents and contractors’ to conduct that service in a manner consistent with the DAIP of the contracting authority. The Department seeks to encourage ‘agents and contractors’ to be sensitive to the needs of the community.
DAIP requirements relating to ‘agents and contractors’:
. apply only to new contracts or contract variations. . apply to services provided to the public. . do not apply to services provided directly to the public authority, like cleaners, rewiring of telephones etc.
Following the work of the Department of Treasury and Finance, in conjunction with the State Solicitor’s Office, a clause has been developed to be inserted into relevant authority tender and contract documents. This clause seeks for tenderers to identify which DAIP outcomes they can support in providing their service to the public. The following now appears in all Request documents:
Note: This clause should only be used if the Customer is required to have a Disability Access and Inclusion Plan (DAIP) under the Disability Services Act 1993 (In which case, the Customer must take all practicable measures to ensure that the DAIP is also implemented by the Contractor. The DAIP only applies to services provided to the public. It does not apply to services provided by the Contractor directly to the Customer e.g. cleaners, re-wiring of telephones etc)
If the Contract involves the supply of Services to the public, then the successful Respondent will:
(i) To the extent practicable, implement the Customer’s “Disability Access and Inclusion Plan” prepared under the Disability Services Act 1993; and
(ii) Provide a report to the Customer by (insert date) in each year of the Contract Term reporting on the extent to which the successful Respondent has implemented the Customer’s Disability Access and Inclusion Plan.
Section 29 of the Act requires the Department to provide an annual report to the Minister for Disability Services about DAIP progress, including progress by ‘agents and contractors’. The Department will meet this reporting requirement, using the information provided by agents and contractors when initially providing a tender to provide services to the public. Data regarding the Department’s DAIP progress will be provided annually and will be aggregated into the overarching state-wide report for the Minister for Disability Services.
Development of the DAIP
Responsibility for the Planning Process
The Department’s Disability Services Planning Committee (DSPC) has had an ongoing role in guiding the development, evaluation and implementation of previous Disability Services Plans and their subsequent reviews. The DSPC currently oversees the development and implementation of the Department’s DAIP 2007–2011.
The DSPC is comprised of representatives from all Department areas, customer representatives with a disability, a member from the Department’s key arts and disability organisation Disability and the Arts Disadvantage and the Arts (DADAA) and a representative from each of the Department’s Portfolio Organisations. For a membership list please refer to Appendix 3.
The DAIP is informed by and cross-referenced to the strategies within the Portfolio Equal Employment Opportunity (EEO) and Diversity Management Plan 2007–2009. This plan contains quantifiable objectives, strategies and initiatives designed to actualise the commitment of the Portfolio to equity and diversity, including people with disabilities. More specifically, the plan contains key initiatives to improve employment outcomes for people with disabilities (page 23). The plan was developed in 2006 by a reference group chaired by Human Resources, with representatives from the Department and all portfolio organisations. The reference group will meet twice a year during 2007–2009 to review progress of implementation of EEO initiatives as detailed in the plan, and will liaise with the DSPC where appropriate. Refer to Appendix 4 for the full version of the EEO and Diversity Management Plan 2007–2009.
Community Consultation Process
In September 2006, the Department conducted a review of its Disability Services Plan 2000-2005, consulting with key staff and the Disability Services Planning Committee and draft a new Disability Access and Inclusion plan to guide further improvements to access and inclusion from 2006–2011. The process included:
. An examination of the existing Disability Services Plans to see what had been achieved and what was still outstanding, and the relevance of stated objectives and strategies. . A literature review of documents including Department Annual Reports, the Department’s Direction Statement 2005-2008, the Department EEO and Diversity Management Plan, Department policies, and meeting minutes from the Disability Services Planning Committee. . An examination of other DAIPs within relevant industries to determine best practice of access and inclusion plans, identify creative solutions to access barriers, and develop networks for support in developing our Plan. . Ongoing communication with portfolio organisations relating to their current and proposed DAIP development and staff consultations.
Following this initial design process the first draft DAIP was developed. Department staff, Disability Service Planning Committee representatives, the Department’s Executive Leadership Team (comprising Executive Directors from across the Department’s Directorates), the State Records Office, Swan Bells and ScreenWest were requested to provide feedback and additional information to shape a draft for public consultation. A memorandum of notification to the Chief Officers of the Portfolio Organisations was distributed.
The Disability Services Act outlines that State Government authorities must call for submissions (either generally or specifically) by notice in a state-wide newspaper or on any website maintained by or on behalf of the State Government agency. In adherence to this, in March 2007 the Department placed copies of the draft DAIP on the Department’s website and informed all interested stakeholders and the public of the opportunity to feedback on the draft DAIP. Public notices were placed in The West Australian newspaper, community newspapers and on the Consult WA website.
The Department coordinated a cross-portfolio approach to its public consultation enabling people with disabilities, their family, friends and carers a holistic opportunity to provide feedback and information across a broad range of arts and cultural issues. This partnership also enabled internal sharing and learning within the Department and its portfolio. Information on the Department and all portfolio partners’ draft DAIPs were posted online at www.dca.wa.gov.au. All relevant information went online including notification of two public meetings and a Department-specific online survey.
Online Survey
The online survey provided an opportunity for people with a mobility or hearing disability to access consultation mechanisms. The survey also enabled people with an intellectual disability an opportunity to access information without time restraints in a safe environment. The online survey enabled regional Western Australians to share information and comments.
The online survey had eleven responses. Six respondents identified themselves as people with disabilities, three as family members of people with disabilities and two were representatives working within the disability sector. Of the eleven respondents, two were based regionally, one from Karratha and one from Dunsborough.
Public Consultation Meetings
The Department, in partnership with the arts and culture portfolio organisations, ran two public consultation meetings on the 2nd and 4th April 2007. The meetings were promoted widely through several processes – including word of mouth. Flyers were placed at arts and cultural venues and sent out through organisations’ marketing. The Disability Services Commission demonstrated support through their Regional Service Providers’ Forum in March 2007. In addition, marketing was undertaken by disability service organisations, in particular ACROD.
The first public meeting, held on Monday 2nd April 2007 at the Western Australian Museum, was attended by fifteen representatives including people with disabilities, their carers, family and friends and people working within the disability sector. There were twelve people who supported the consultation from the arts and cultural sector, specifically the organisations managing the consultation process.
The second public meeting, held on Wednesday 4th April 2007 at the Subiaco Arts Centre, was attended by 23 representatives including people with disabilities, their carers, family and friends, and people working within the disability sector. There were eleven people who supported the consultation from the arts and cultural sector.
Overall Consultation
A total of 49 members of the public; all with an interest in arts, disability and access were consulted with over the period of DAIP development.
The public has also been able to provide general feedback via email, telephone, fax, in writing or by arranging a meeting. This has also been promoted through the Department’s website and at the consultation meetings.
Findings of the Consultation and Access Barriers
Key findings from the meetings and online survey included:
Venues
1) Despite very positive enhancements in recent years to the Department’s venues and facilities, physical access remains a key concern for people with disabilities. 2) Of the Department venues accessed, the main areas of concern included toilets (specifically doors and turning circles), the reception desk at Law Chambers and drop-off areas. For people who are blind or vision impaired, finding the front entrance of a facility is a problem (glass doors not marked with decals, or mats at entrance and exit doors).
3) Exploration of greater access to studio spaces and residency spaces 4) It was also stated that there should be the use of subtitles and Interpreters at events.
Awareness
5) Training and awareness raising within the arts and cultural sector can enhance and create greater attitudinal change and inclusion.
6) Ongoing training for front of house staff and people that work on public services and programs.
7) Greater information gathering and tailoring of services based on booking processes.
8) People with disabilities are unsatisfied with their involvement in decision-making with the Department.
9) Awareness raising through attendance at performances and exhibitions run by and with people with disabilities. Greater interaction, opportunities and audience development in this area is required.
10) Training is required for employees and Board members so they can advocate for people with disabilities.
Grants, Funding and Support
11) Grants and funding are not easily accessible; in regards to initial information, person-to-person contact (they require one point of contact with a person that has skills in working with the disability sector), application process and payments (linked to other sources of income support). 12) Grant applications are far too difficult to fill in so people never even apply, forms need to be simplified. 13) Grants requested to support materials, childcare and technology. 14) Artists with disabilities could benefit from the development of an Artists Co-operative to support practice and employment. 15) Of the responses from the online survey, both were from people working within the disability sector as opposed to independent people / artists with disabilities.
Employment
16) Artists and people with disabilities require greater support in seeking employment within the sector; flexible work conditions, mentoring and training. The Department needs better links to employment agencies and Disability 17) The needs of artists who acquire vision disabilities and are unable to pursue their livelihood should be considered, in relation to rehabilitation.
Employment Networks.
18) Modified recruitment methods tailored to the needs of individuals – e.g. packs, online and voice application processes.
19) Employ at least two people who are trained advocates for people with disabilities (one city and one regionally based).
Programs
20) Support for accessible and/or inclusive arts programs in mainstream arts and cultural organisations.
21) Funding specific for ‘Disability Arts’ as an artform.
22) An Artists in Residency Program working in Partnership with the disability sector.
Partnerships
23) The Department to work strategically with local councils and disability organisations to enhance current services and programs for people with disabilities.
24) Greater links with the Disability Services Commission and other State Government agencies.
25) Programs and awareness of the arts exists through DADAA, but not necessarily with the Department of Culture and the Arts. Comments stated that this would be of value.
26) Programs working in partnership with the deaf community would be valuable.
27) Programs working with the blind community would also be valuable
Information and Marketing
28) Improved awareness and greater promotion of current Department services within the disability sector; availability of alternate formats to publications, provide information about suppliers of materials in alternate formats; media stories, public consultations, complaint processes, decision-making, recruitment opportunities, funding opportunities.
29) Improve quality and accessibility of marketing material within the arts and cultural sector to meet the needs and provide access to information for people with disabilities.
30) Include people with disabilities in the distribution of promotional material.
31) Have and promote a 1800 telephone number.
32) Use less jargon in marketing material.
33) Greater use of subtitles.
34) Provide information on discounted or free events and activities.
35) Ensure people with disabilities are invited to or aware of Department events, programs and services (e.g. consultations).
For complete consultation notes, outlining in more detail feedback and information from the disability sector refer to Appendices Five and Six.
Responsibility for Implementing the DAIP
It is a requirement of the Disability Services Act that public authorities must take all practical measures to ensure that the DAIP is implemented by its officers, employees, agents and contractors.
Accordingly the implementation of the DAIP is the responsibility of the Disability Services Planning Committee and selected area/s of the Department as outlined within the Plan. Annual Implementation Plans will set out who is directly responsible for each individual action under each broad strategy.
The Department will inform its ‘agents and contractors’ of their responsibilities under the DAIP and will continue to encourage best practice in the accessible provision of services to people with disabilities.
Communicating the Plan to Staff and People with Disabilities
The Disability Access and Inclusion Plan was finalised by the Director General, Department of Culture and the Arts on July 31st 2007 and forwarded on to the Disability Services Commission. At this time, the Department ensured that the Plan was made available to all key stakeholders within the arts and disability sector and to the public.
Key stakeholders including the Disability Services Planning Committee, Arts and Disability Project Partners, members of the public that were involved in public consultation and staff from the arts and cultural portfolio will receive an email announcement providing information on the Plan’s availability.
In conjunction with this, the plan will be advertised in State Newspapers and on the Department website.
The Department will continue to promote the Plan in the following ways:
1) Through progress updates at the Disability Services Planning Committee meetings. 2) By notification in the Department’s newsletters; in both Development and Strategy Directorate and Human Resources. 3) By notification at staff induction days during the Equal Employment Opportunity presentation. 4) By notification on the Department’s Intranet (internally for Department staff). 5) A person with a disability may request the Plan in an alternative format, including hard copy in standard or large print, electronic format, audio format on cassette or CD, and by email.
Review and Evaluation Mechanisms
The Disability Services Act sets out the minimum review requirements for public authorities in relation to DAIPs. The Department’s DAIP will be reviewed at least every five years, in accordance with the Act. The DAIP Implementation Plan will be updated annually to reflect progress and address remaining access and inclusion issues. If the DAIP is amended, a copy of the amended plan will be lodged with the Disability Services Commission.
The Department’s DAIP will be reviewed and monitored through a range of ongoing means, including:
. the Disability Services Planning Committee (DSPC) will meet quarterly to review progress on the implementation of DAIP strategies. . a review report of what has been achieved through the Department’s DAIP 2007–2011 will be included in the DAIP 2012–16, to be submitted in 2012. . description of DAIP activities undertaken will be included each year in the Department’s Annual Report. . the DSPC will prepare the DAIP progress report that is required to be submitted to the Commission each year. This report will be aggregated with the progress reports of other public authorities to provide a state-wide DAIP progress report for the Minister for Disability Services.
Evaluation of the Department’s DAIP will be undertaken through:
. any reports on the disability access and inclusion implementation process provided to the Department’s Executive Leadership Team. . once a year, prior to 31 July, the Department will provide advice regarding the progress of the DAIP. . a notice about consultation processes will be placed in The West Australian and regional newspapers, posted on the Department’s website, announced on regional and Information Radio and circulated to key disability service providers. . seeking feedback to the DSPC to identify any additional barriers that were not identified in the initial consultation. . the DSPC, using some of the consultation processes used during the initial consultations, including questionnaires and meetings with people with disabilities. . Department staff being requested to provide feedback on how well they believe the strategies are working and to make suggestions for improvement.
To assist the Department in measuring the progress made through the DAIP, a set of performance indicators have been drawn upon as mechanisms for analysis of the DAIP’s success. The Department will use the following performance indicators for each year of the DAIP to measure:
Outcome 1: Access the services of, and any events organised by, the Department.
Use the Department’s consumer satisfaction surveys to ascertain service users’ satisfaction with the services they receive.
Determine percentage of events that complied with the Creating Accessible Events guidelines of the Disability Services Commission.
Determine the learning and successes from the evaluation carried out from the pilot projects of the Disability and the Arts Inclusion Initiatives.
. Outcome 2: Access to buildings and other facilities of the Department. . Determine percentage of the Department’s buildings (leased, owned and new) that meet the prescribed access standards set by the Disability Services Commission across the lifespan of the DAIP.
. Outcome 3: Receive information from the Department in a format that will enable them to access the information: . Determine percentage of Departmental publications that meet the State Government’s Access Guidelines for Information Services and Facilities. . Determine percentage of successful webpage downloads of the Department’s Bobby Approved venues page. . Redevelop the Department’s website to adhere to access requirements under the W3C guidelines (level 2) and involve people with disabilities in the testing of the site.
. Outcome 4: Receive the same level and quality of service from the staff of the Department. . Use the Department’s consumer satisfaction surveys to ascertain service users’ satisfaction with the services they receive.
. Outcome 5: Opportunities to make complaints to the Department. . Use the Department’s complaints’ processes and the Consumer Complaint Form, currently used to assess satisfaction with the process and outcomes of complaints.
. Outcome 6: Opportunities to participate in any public consultation by the Department: . Determine the number of public consultation designed specifically for or to address issues relating to access for people with disabilities on Department services, programs and facilities . Determine the percentage of public consultations made available in accessible venues under this DAIP . Determine the number of public consultations promoted to the disability sector, including promotion through the Consult WA website
. Outcome 7: Same opportunities as other people to seek employment with the Department. . Determine percentage of people with disabilities employed by the Department. Refer to page 15 (Section 3.1) of the EEO and Diversity Management Plan for current targets. . Implement disability-related strategies from the Portfolio EEO and Diversity Management Plan 2007–2009.
In addition, the Department’s DAIP will be incorporated into the operational plans of all areas and their teams.
Reporting on the DAIP
The Disability Services Act sets out the minimum reporting requirements for public authorities in relation to DAIPs.
The Department will report annually on the implementation of its DAIP using a prescribed proforma that will be used to aggregate information about DAIP progress into a report for the Minister for Disability Services. This report proforma will provide information about:
. progress towards the desired outcomes of its DAIP . progress of agents and contractors towards meeting the six desired outcomes . the strategies used to inform agents and contractors of the DAIP.
The Department will also provide information about the progress made through the DAIP in its Annual Report.
Strategies to Improve Access and Inclusion
The Department is committed to reaching the seven outcomes listed below as part of the minimum standards within the Disability Services Act and ongoing effort to ensuring the accessible provision of services, information and facilities to people with disabilities.
Under each outcome are strategies that have been informed by the consultation process. Each strategy guides actions and individual tasks outlined within the Annual Implementation Plans. The strategies are linked to the key area/s of work, timeline, responsibility for reporting and responsibility for implementation.
Outcome 1: People with disabilities have the same opportunities as other people to
access the services of, and any events organised by, the Department.
Code Strategy Timeline Responsible for reporting
Responsible for implementation of strategy
1.1 Encourage the development of strategies and partnerships within the Department’s funded arts and cultural organisations to enhance access to mainstream programs and services for people with disabilities.
June 2008 Development and Strategy Directorate (DSD): Projects Section
Development and Strategy Directorate (DSD): Projects Section working across whole of Department of Culture and the Arts (DCA) with funded and portfolio organisations
1.2 Build awareness, capacity and sustainability within the Department’s funded arts and cultural organisations to enhance access to mainstream programs and services for people with disabilities.
June 2008 DSD: Projects Section
DSD: Projects Section working across whole of DCA with funded and portfolio organisations
1.3 Facilitate the updating of policies and practices that govern the operation of the Department to
June 2008 Organisational Performance
All of DCA involved in the maintenance and development of Department policies
Code Strategy Timeline Responsible for reporting
Responsible for implementation of strategy
1.4 Ongoing HR and workforce planning to ensure staff continuity and workforce retention, identify obstacles to recruitment and employment practices for people with disabilities. Links to EEO and Diversity Management Plan (EEO & D Plan): Initiatives 2.4, 2.5, 3.1 and 3.7
Ongoing General Operations: Human Resources section
General Operations: Human Resources section working with Property Development and Management and line managers
1.5 Improved access to arts funding programs, processes and timelines for people with disabilities, their families, friends and carers and to people working within the disability sector.
June 2007 DSD DSD working with Communication Officers and staff advising on funding
1.6 Increase opportunities for people with disabilities, their families, friends and carers to engage with the Department in respect to decisions that affect them directly.
June 2008 DSD
DSD Cultural Development and Strategic Programs - Disability Services Planning Committee
1.7 Ensure that Department events are accessible for people with disabilities.
June 2007 Disability Services Planning Committee (DSPC)
Whole of DCA as event organisers
1.8 Be responsive Ongoing Whole of DCA Whole of DCA
Code Strategy Timeline Responsible for reporting
Responsible for implementation of strategy
1.9 Exploratory research into the implications contractual legislation has on tri- and multi-year, devolved and project funding agreements. Links to the Disability Services Act 1993 Sections 28, 29B (see page 12 of this plan)
June 2009 DSD DSD
1.10 Implement appropriate measures to meet the legislative requirements of informing contractors of the Department’s DAIP i.e. communication strategy, awareness training and contractual amendments. Links to the Disability Services Act 1993 Sections 28, 29B (see page 12 of this plan)
June 2011 General Operations: Property Development and Management
General Operations: Property Development and Management working with DSD where appropriate
1.11 Ensure contracted providers are providing services that are accessible for people with disabilities through contractual agreements. Links to the Disability Services Act
Ongoing General Operations: Property Development and Management
General Operations: Property Development and Management working with Finance and DSD where appropriate
Outcome 2: People with disabilities have the same opportunities as other people to
access the buildings and other facilities of the Department.
Code Strategy Timeline Responsible for reporting
Responsible for implementation of strategy
2.1 Ensure that Department’s existing facilities meet prescribed standards for access subject to additional funding.
June 2011 General Operations: Property Development and Management
General Operations: Property Development and Management
2.2 Re-visit previous access audits of the Department’s premises and facilities and ensure follow-up actions that are outstanding can be met through the capital works budget program.
June 2011 General Operations: Property Development and Management
General Operations: Property Development and Management
2.3 Ensure community consultation and standards of access meet legislative requirements in the planning, building, design and construction of any current or future capital works projects subject to available funding. This will require input from access consultants.
June 2011 General Operations: Property Development and Management
General Operations: Property Development and Management
2.4 Ensure accessibility is maintained and monitored regularly to ensure new obstacles, building layouts, customer needs are still being met e.g. maintain clear
June 2008 General Operations: Property Development and Management
General Operations: Property Development and Management and whole DCA
Code Strategy Timeline Responsible for reporting
Responsible for implementation of strategy
2.5 Ensure induction processes adequately support line managers to provide staff with information and awareness of Department access services i.e. through induction checklists. Links to EEO & D Plan: Initiative 2.1
June 2008 General Operations: Human Resources section
General Operations: Human Resources section and whole of DCA: line managers
2.6 Ensure staff are aware of buildings and facilities access including accessible toilets, use of accessible equipment and services (e.g. print in alternate formats)
June 2008 Whole of DCA: line managers
Whole of DCA: line managers supported by General Operations: Human Resources and Property Development and Management
2.7 Ensure contractors are aware of barriers experienced by people with disabilities, their families and carers when faced with inaccessible buildings and facilities. Links to the Disability Services Act 1993 Sections 28, 29B (see page 12 of this plan)
June 2007 General Operations: Property Development and Management
General Operations: Property Development and Management and whole of DCA
2.8 Promote accessible buildings and facilities, best practice and positive
June 2008 Corporate Affairs, General Operations and DSD
Corporate Affairs, DSD: Research and Information and whole of DCA
Outcome 3: People with disabilities receive information from the Department in a format
that will enable them to access the information as readily as other people are able to access it.
Code Strategy Timeline Responsible for reporting
Responsible for implementation of strategy
2.10 Ensure that reception desks have signage relating to accessible services appropriately displayed.
2008 General Operations: Property Development and Management
Reception staff
2.11 Implement appropriate measures to inform contracted providers of their legislative requirements relating to the access of their buildings and facilities. Links to the Disability Services Act 1993 Sections 28, 29B (see page 12 of this plan)
June 2011 General Operations: Property Development and Management
DSD
Code Strategy Timeline Responsible for reporting
Responsible for implementation of strategy
3.1 Explore opportunities for use of technology, including new and emerging technologies.
Ongoing DSD and General Operations
General Operations: Information Services working with whole of DCA and DSPC
3.2 Development and maintenance of the Department’s website to improve information access for people with disabilities and ensure maximum accessibility and quality of information relating to accessibility of arts and cultural
Ongoing DSD and Corporate Affairs
DSD: Research and Information and Corporate Affairs
Code Strategy Timeline Responsible for reporting
Responsible for implementation of strategy
3.3 Commit to providing all external publications in a variety of accessible formats (audio, Braille, large print, plain English) on request where appropriate and always include a by-line in a central position stating their availability.
June 2007 and ongoing monitoring
Corporate Affairs, General Operations and DSD
Corporate Affairs and DSD: Research and Information working with the whole of DCA
3.4 Ensure all publications use clear print, branding and design layouts for good access e.g. no type size below 11 point, no patterned backgrounds, use of white space, plain English.
June 2007 and ongoing monitoring
Corporate Affairs, General Operations and DSD
Corporate Affairs and DSD: Research and Information working with the whole of DCA
3.5 Produce publications in languages other than English taking into account cultural perspectives for CALD and Indigenous people as required.
June 2007 and ongoing monitoring
Corporate Affairs, General Operations and DSD
Corporate Affairs and DSD: Research and Information working with the whole of DCA
3.6 Ensure that publications are readily available at key access points
June 2008 Corporate Affairs, General Operations and DSD
Corporate Affairs and DSD: Research and Information working with the whole of DCA
3.7 Provide room for enquiry relating to access requirements in relevant
June 2008 Whole of DCA Whole of DCA
Outcome 4: People with disabilities receive the same level and quality of service from
the staff of the Department as other people receive from the staff of the Department.
Outcome 5: People with disabilities have the same opportunities as other people to
make complaints to the Department.
Code Strategy Timeline Responsible for reporting
Responsible for implementation of strategy
4.1 Examine specific disability awareness training needs of staff and include in Staff Development System as appropriate
June 2008 Whole of DCA: line managers
Line managers supported by General Operations: Human Resources
4.2 Examine specific staff training needs relating to their work with CALD and Indigenous people with disabilities and include in the Staff Development System as appropriate. Links to EEO & D Plan: Initiative 2.5
June 2009 Whole of DCA: line managers
Whole of DCA: line managers supported by General Operations: Human Resources
4.3 Provide training and support for staff in their work with CALD and Indigenous people with disabilities
June 2009 General Operations: Human Resources
General Operations: Human Resources working with whole of DCA: line managers
Code Strategy Timeline Responsible for reporting
Responsible for implementation of strategy
5.1 Regularly inform staff and people with disabilities about the Department’s complaints process.
Ongoing Director General’s Office
Director General’s Office working with whole of DCA
5.2 All feedback and complaints relating to disability access and inclusion to be compiled, analysed and actioned appropriately
Ongoing Director General’s Office
Director General’s Office working with whole of DCA
Outcome 6: People with disabilities have the same opportunities as other people to
participate in any public consultation by the Department.
Code Strategy Timeline Responsible for reporting
Responsible for implementation of strategy
6.1 Ensure consultation information is available in alternative formats upon request when appropriate and that it is written in clear, concise language (plain English)
June 2007 Corporate Affairs, General Operations and DSD
Whole of DCA
6.2 Ensure consultation invitation process is accessible e.g. target representatives from the disability sector (review mailing lists), allow suitable booking and RSVP times so access arrangements can be made
June 2007 Corporate Affairs, General Operations and DSD
Whole of DCA
6.3 Support people with disabilities, their families and carers to attend community consultation through the provision of access requirements e.g. sign language interpreters.
June 2007 DSD Whole of DCA
6.4 Conduct consultation in accessible venues
June 2007 DSD Whole of DCA
6.5 Liaise with the Disability Services Planning Committee
June 2007 DSD DSD: Disability Services Planning Committee working with
Outcome 7: People with disabilities have the same opportunities as other people to
seek employment with the Department.
Code Strategy Timeline Responsible for reporting
Responsible for implementation of strategy
7.1 Develop policies and strategies to recruit and retain people with disabilities employed by the Department Links to EEO & D Plan: Initiatives 3.1 and 3.7
June 2011 General Operations: Human Resources
General Operations: Human Resources and whole of DCA
7.2 Examine means of improving access to employment opportunities
June 2011 General Operations: Human Resources
General Operations: Human Resources and whole of DCA
7.3 Review of EEO & D Plan
June 2009 General Operations: Human Resources
General Operations: Human Resources
APPENDICES
Appendix 1: DCA Facilities Listing
Property Occupant/s Reporting responsibility
Year of Construction
Heritage Listing
Perth Cultural Centre Various DCA Various
Arts House Various Arts Tenants
DCA 1905 Permanent
Perth Institute of Contemporary Arts (PICA)
PICA DCA 1897 Permanent
King Street Arts Centre Various Arts Tenants
DCA 1912-1929 Recorded
Spare Parts Spare Parts Puppet Theatre
DCA 1921 Recorded
Old Customs House Various Arts Tenants
DCA 1908-1966 Permanent
The Swan Bells Bell Tower The Swan Bells Foundation
Swan Bells Dec 2000 Not Listed
Kew Street Office & Warehouse Facility
WA Museum WA Museum 1996 Not Listed
Law Chambers Floors 7 & 8
DCA DCA
New Performing Arts Venue
To be confirmed DCA 2008 N/A
DCA Newcastle Street Arts Facility
PVI Collective / Papercut Media
DCA 1896 Permanent
Appendix 2: Progress Since 2000
The following is a breakdown of the key achievements and progress made by the Department in relation to disability, access and inclusion during the period 2000–2006.
2000–2001
The then titled Ministry for Culture and the Arts continued to deliver services as part of the Disability Services Plan. Achievements for 2000–2001 include the following.
A highlight of the Department’s capital works program in 2000–2001 was the completion of capital works at King Street Arts Centre to resolve the disability access issues at a cost of $244,452. In addition, the program saw the process for finalising recommendations and drawings for improving the accessibility of the Perth Institute of Contemporary Arts. The estimated cost of making the access improvements was $600,000. Securing the funds had been accorded high priority and a submission was made for the 2001–2002 budget. In addition, costing access recommendations for Arts House, Perth Cultural Centre Plaza, Old Customs House and Spare Parts Puppet Theatre was undertaken.
Two new members were added to the Disability Services Planning Committee — the Executive Officer from DADAA (WA) Inc. and an officer from ScreenWest — making agency representation on the committee complete.
The Department held a public consultation and feedback session with members of the disability community in June 2001 at the Art Gallery of Western Australia. The Department made a commitment to hold at least one public consultation session every year inviting staff from every agency within the Ministry.
2001–2002
During 2001–2002, the Department continued to deliver services within the framework of the key outcomes of the Disability Services Plan through the following initiatives.
As part of the Disability Service Plan the Department engaged Sanderson Green Personal Development Consultants to deliver four Disability Awareness Training sessions covering four identified key priority areas: Education and Training; Arts Industry Awareness; Improved Way Finding, Navigation and Signage in Buildings; and Access to Services. The sessions were co-facilitated by people who had a disability or impairment. All staff from the Department and the Portfolio Organisations were invited to participate in the sessions, with two sessions being delivered during the reporting period. The Department is committed to continuing to lead improvements in information and services for customers by making awareness training in disability-related issues readily available for all staff.
Providing better access to services is a priority, as is the improvement of accessible information to customers. The Department redesigned its website for an updated, flexible and more interactive online presence. The new website continued to advance levels of compliance within the W3C Web Content Accessibility Guidelines.
As part of its Capital Works Access Program, and following the commissioned access audit report by Brian J Kidd Pty Ltd and Heritage Conservation Professionals, the Department oversaw improvements such as building modifications, new furniture and signage to improve access to a number of cultural venues, including Spare Parts Puppet Theatre and Customs House in Fremantle, and Arts House in Perth.
Stage one of the access refurbishment at the Perth Institute of Contemporary Art (PICA) was completed. Automatic doors and accessible toilets were installed on the first floor of PICA.
Stage two, the installation of the major lift, was completed at the end of 2002, making PICA accessible on both floors. All works were commissioned through the Department of Housing and Works.
The Department liaised with contractors and arts organisations to increase the awareness of the barriers experienced by people with a disability or impairment and action any necessary modification. Continuing to improve access fosters greater participation for customers seeking involvement in the complete range of arts and cultural services in Western Australia.
A representative from the Disability Services Commission joined the Disability Services Planning Committee in September 2001, improving feedback, review and evaluation mechanisms between the Department and the Disability Services Commission.
A review of the Disability Services Act was conducted through the Disability Services Commission. The Department participated in the consultation process of the review by submitting a response via the Review Steering Committee, Options Paper: Feedback form in May 2002.
To promote resource sharing of disability related information, a representative from the Department attended the Access Working Group convened by the City of Perth.
The Department supported the inclusion and participation of people who have a disability or impairment in decision-making processes by conducting community consultations at accessible venues.
ArtsWA increased multi-year funding support to Disability in the Arts Disadvantage in the Arts (WA) Inc. during 2001.
The Access website, which provides information on the accessibility of arts and cultural venues in Perth, continued to be updated, expanded and maintained by ArtsWA throughout 2001–2002. This web page is Bobby approved and is evaluated in accordance with WC3 Web Content Accessibility Guidelines.
The Department's Library and Resource Centre continued to expand and make available disability-related information and resources documenting the achievements and inclusion of people with disabilities in the arts. This information is accessible to funded arts organisations and the community.
2002–2003
During 2002–2003 the Department continued to deliver services within the framework of the Disability Services Plan, achieving key outcomes.
Following the commissioned access audit report by Brian J Kidd Pty Ltd and Heritage Conservation Professionals, and as part of the Department’s 2002–2003 capital works program, improvements to access continued to be implemented at four of the Department’s cultural venues. The maintenance and works budget allocated was approximately $1.76 million. All works were commissioned through the Department of Housing and Works. Access improvements were achieved at three venues: Spare Parts Theatre, Perth Institute of Contemporary Art and Customs House. Stage 2 was completed at Arts House with Stage 3 (incorporating lift access) begun in this period.
The Department continued to support the inclusion and participation of people who have a disability or impairment in decision–making processes by conducting all community consultations at accessible venues.
Two Disability Awareness Training Sessions were conducted and made available to Portfolio employees. The sessions were co-facilitated by people with a disability. Four key areas underpin the content of all Disability Awareness Training sessions:
• Education and Training
• Arts Industry Awareness
• Improved Way Finding Navigation and Signage in Buildings
• Access to Services.
The Department was recognised as achieving excellence in access improvements and initiatives across the Portfolio, receiving an Action on Access Award in the Large State Government Agency Category.
The Department's Resource Library continued to expand, and make available, disability-related information and resources documenting the achievements and inclusion of people with disabilities in the arts. This information is accessible to funded arts organisations and the community.
2003–2004
During 2003–2004 the Department continued to deliver services within the framework of the Disability Services Plan, achieving key outcomes.
As part of the Department’s 2003–2004 capital works program, improvements in access to venues and facilities continued to be implemented at the Department’s cultural venues.
The Department facilitated a needs-assessment process for the Stage 3 access improvements for the Arts House venue, which incorporated lift access to the Blue Room Theatre. The design and contracting for these works was begun in this period.
The Department continued to support the inclusion and participation of people who have a disability or impairment in decision–making processes by conducting all community consultations at accessible venues, and with the inclusion of two customer representatives on the Department’s Disability Services Planning Committee.
The Department conducted six disability awareness training sessions, with 108 Portfolio employees receiving an introduction or update to their awareness and understanding of the needs of people with disabilities. The sessions were co-facilitated by people with a disability.
The Disability Services Planning Committee increased its focus on improving the provision of information and services to people with disabilities. Key examples being the development of a special access day for deaf and hearing impaired students to the SPIN! contemporary music exhibition at the Western Australian Museum and the Department partnering new research into investigating ways to develop multimedia displays that are more accessible in museums and galleries.
2004–2005
During 2004–2005, the Department continued to deliver services within the framework of the Disability Services Plan, achieving key outcomes.
As part of the 2004–2005 capital works program, improvements in access to venues and facilities continued to be implemented at the Department’s cultural venues. The Department finalised design and consultation for the Stage 3 access improvements for the Arts House venue, which incorporated lift access to the Blue Room Theatre. Refurbishment to the Subiaco Arts Centre was also planned to incorporate lift access to the theatre, rehearsal room and office spaces.
The Disability Services Planning Committee continued its focus on improving the provision of information and services to people with disabilities, with the Department continuing to investigate new ways to develop multimedia displays that were more accessible in museums and galleries.
The Department continued to support the inclusion and participation of people who have a disability or impairment in decision–making processes by conducting all community consultations at accessible venues and with the inclusion of two customer representatives on the Department’s Disability Services Planning Committee.
2005–2006
Progress was made during 2005–2006 in implementing strategies to support the six desired outcomes of the Disability Access and Inclusion Plan framework. Initiatives that addressed the six outcomes are outlined below.
1. Access for people with disabilities to services and events
Information about the Department’s functions and services is written in clear and concise language and is available in alternative formats.
Where an admission fee is charged for access to the Portfolio Organisation venues — such as for general access to the Swan Bells and Maritime Museum or for special events at the Art Gallery of WA or the WA Museum — the companion of a visitor with a disability is admitted free of charge, except in the case of functions managed by external parties.
2. Disability access to buildings and other facilities
Subiaco Arts Centre and Arts House at the Cultural Centre now meet access requirements with the installation of universal access lifts as part of the redevelopments. The Subiaco Arts Centre BOCS Ticketing counter now includes a universal access desk.
3. Information provided in an appropriate format
Information is available in alternate formats upon request such as large print and audio cassette.
4. People with disabilities receive the same level and quality of service from staff
The Portfolio EEO and Diversity Management Plan 2007–2009 was developed by a reference group comprising of representatives from the Department and all Portfolio Organisations. The plan includes initiatives to maintain disability awareness training for all staff and to improve employment access and outcomes for people with disabilities. These initiatives will be implemented during the 2007–2009 time frame of the plan.
The Department provides disability awareness training to customer service officers and other staff as required, so services are delivered by staff who are aware of and understand the needs of people with disabilities. This type of training will be included as a component in future induction sessions for new employees.
5. Opportunity to make complaints
The Department’s complaints process was reviewed during 2005–06 which resulted in improvements to the internal management of complaints.
The Department provides clear and concise information on its website on how customers can participate in grievance mechanisms.
Complaints from any person, or their advocate, are fully investigated and the outcome is conveyed to them in an accessible format.
6. Opportunity to participate in public consultations.
Public consultations are advertised widely and conducted in accessible venues.
Two representatives with disabilities from the community participate as members of the Department’s Disability Services Planning Committee.
Appendix 3: Disability Services Planning Committee Members
Organisation Position Title Phone Number
Department of Culture and the Arts – Human Resources (Chair)
Director Human Resources 9224 7437
Department of Culture and the Arts – Human Resources (Executive Officer)
Project Officer 9224 7432
Department of Culture and the Arts – Corporate Affairs
Senior Corporate Affairs Officer 9224 7448
Department of Culture and the Arts - Development and Strategy Directorate
Senior Project Officer Partnerships - Disability Access and Inclusion
9224 7422
Department of Culture and the Arts – Development and Strategy Directorate
Senior Project Officer - Projects 9224 7474
Department of Culture and the Arts – Finance
Finance Business Manager 9224 7387
Department of Culture and the Arts – Information Services
Desktop Support Officer 9427 3629
Department of Culture and the Arts – Organisational Performance
Manager Corporate Information 9224 7348
Department of Culture and the Arts – Property Development and Management
Property Analyst 9224 7451
Art Gallery of Western Australia Educator 9492 6641
Perth Theatre Trust Manager Contracts 9224 7367
ScreenWest Executive Assistant 9224 7353
State Library of Western Australia Team Leader - Accessions 9427 3254
Western Australian Museum Senior Project Officer 9212 3806
Disability Services Commission Principle Officer - Community Access and Information Branch
9426 9301
Disability and the Arts, Disadvantage and the Arts [DADAA]
Manager Regional and Strategic Development
9430 6616
Pam Barras Customer Representative
Anne Oliver Customer Representative
Appendix 4: EEO and Diversity Management Plan 2010-2012
Culture and Arts Portfolio
Equal Employment Opportunity (EEO) and Diversity Management Plan 2010-2012
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ork
for
ce.
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
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.......
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.......
....1
5
3.2
Th
e
Por
tfol
io
Ob
jec
tiv
es..
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
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.......
.......
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.......
.......
.......
..1
6
3.3
Sta
tisti
cs..
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
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.......
.......
.17
Se
cti
on
Fo
ur
–
Th
e
Plan
4.1
Ou
tc
o
m
e 1
–
Th
e
or
ga
nis
ati
on
val
ue
s
eq
uit
y
an
d
div
ersi
ty
an
d is
fre
e
fro
m
ra
cia
l
an
d
sex
ual
ha
ras
sm
en
t............
.......
.......
.......
.......
.......
..1
8
4.2
Ou
tc
o
m
e 2
–
Th
e
wo
rkp
lac
e
e
m
plo
ym
en
t
pr
ac
tic
es
ar
e
fre
e
fro
m
all
for
ms
of
bi
as
or
dis
cri
mi
na
tio
n....
.......
.......
.......
.......
.......
.......
.......
.......
19
4.3
Ou
tc
o
m
e 3
–
W
ork
pr
ac
tic
es
ar
e
in
pl
ac
e
to
su
pp
ort
an
d
ac
hie
ve
div
ersi
ty
an
d
eq
ual
ity
of
e
m
plo
ym
en
t
op
po
rtu
nit
y....
.......
.......
...2
0
4.4
O
ut
co
m
e 4 –
Co
m
mu
nic
ati
on,
ev
alu
ati
on,
rev
ie
w
an
d
a
m
en
d
m
en
t…..
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
.......
..2
1
Co
nt
ents
1.1
Sta
te
m
en
t
of
Co
m
mit
m
ent
The
Direc
tor
Gen
eral
and
Chief
Exec
utive
Offic
ers of
the
Portf
olio
Orga
nisati
ons
are
plea
sed
to
pres
ent
the
Equa
l
Empl
oym
ent
Opp
ortun
ity
(EEO
)
and
Diver
sity
Man
age
ment
Plan
2010-
2012.
The
Cultu
re
and
the
Arts
Portf
olio is
com
mitte
d to
deve
lopin
g an
equit
able
and
diver
se
work
force
whic
h is
repre
sent
ative
of
the
West
ern
Austr
alian
com
muni
ty at
all
level
s of
empl
oym
ent
and
ena
bles
empl
oyee
s to
com
bine
work
and
famil
y
resp
onsib
ilities.
The
EEO
and
Diver
sity
Man
age
ment
Plan
2010-
2012
has
bee
n
prep
ared
by a
refer
ence
grou
p
conv
ene
d
and
chair
ed
by
Hum
an
Reso
urce
s,
with
repre
sent
ative
s
from
eac
h of
the
Portf
olio
Orga
nisati
ons
and
the
Dep
artm
ent.
The
Portfoli
o
provide
s a
great
variety
of
services
to the
diverse
Wester
n
Australi
an
commu
nity. In
order
to be
respons
ive to
the
diverse
needs
of the
commu
nity,
the
Portfoli
o must
attract
and
harness
the
differen
t skills,
perspe
ctives
and
experie
nce
that
exist in
all
section
s of the
commu
nity.
This Plan
provides
quantifiab
le
objectives
,
strategies
and
initiatives
to
achieve
the
Portfolio’s
commitm
ent to
equal
employm
ent
opportuni
ty. We as
CEO’s are
committe
d to
achieving
a
workforce
that is free
from
sexual
and racial
harassme
nt and
employm
ent
practices
that are
free from
bias and
do not
discrimina
te
unlawfully
against
employee
s or
potential
employee
s. It also
provides
for
employm
ent
programs
and
practices
that
recognise
and
includes
strategies
for the
Portfolio
to
achieve
workforce
diversity.
The
Portf
olio
valu
es
EEO
and
Diver
sity.
The
Direc
tor
Gen
eral
and
Chief
Exec
utive
Offic
ers
have
mad
e a
com
mitm
ent
to
the
obje
ctive
s
and
impl
eme
ntati
on of
the
strat
egies
cont
aine
d in
this
Plan.
Thi
s
Pl
an
is
en
do
rse
d
by
th
e
Dir
ec
tor
G
en
er
al
an
d
th
e
fol
lo
wi
ng
C
hi
ef
Ex
ec
uti
ve
Of
fic
ers
of
th
e
Po
rtf
oli
o
Or
ga
nis
ati
on
s:
All
an
ah
Lu
ca
s
Dir
ec
tor
G
en
er
al
D
ep
art
m
en
t
of
C
ult
ur
e
an
d
th
e
Ar
ts
M
ar
ga
ret
All
en
C
hi
ef
Ex
ec
uti
ve
Of
fic
er
St
at
e
Lib
rar
y
of
W
es
ter
n
Au
str
ali
a
Di
an
a
Jo
ne
s
A/
C
hi
ef
Ex
ec
uti
ve
Of
fic
er
W
es
ter
n
Au
str
ali
an
M
us
eu
m
Ia
n
Bo
ot
h
C
hi
ef
Ex
ec
uti
ve
Sc
re
en
W
es
t
St
ef
an
o
C
ar
bo
ni
Dir
ec
tor
Ar
t
G
all
er
y
of
W
es
ter
n
Au
str
ali
a
Al
an
Fe
rris
G
en
er
al
M
an
ag
er
Pe
rth
Th
ea
tre
Tru
st
Se
cti
on
O
ne
–
Int
ro
du
ction
1.2
De
fini
tio
ns
Th
e
C
ult
ur
e
an
d
th
e
Ar
ts
Po
rtf
oli
o
a
do
pt
s
th
e
fol
lo
wi
ng
de
fini
tio
ns
as
pr
es
cri
be
d
by
th
e
Of
fic
e
of
Eq
ua
l
E
m
pl
oy
m
en
t
O
pp
ort
un
ity.
Pe
op
le
fro
m
cu
ltu
ral
ly
di
ve
rse
ba
ck
gr
ou
nds
Peop
le
born
in
coun
tries
other
than
thos
e
cate
goris
ed
by
the
Austr
alian
Bure
au of
Statis
tics
as
Main
Engli
sh
Spea
king
(MES
)
coun
tries
(i.e.
Austr
alia,
Unite
d
King
dom,
Irela
nd,
New
Zeal
and,
Sout
h
Afric
a,
Can
ada
and
Unite
d
State
s of
Ame
rica).
In
di
ge
no
us
Au
str
ali
ans
Perso
ns of
Abori
ginal
and
Torre
s
Strait
Islan
der
desc
ent
who
ident
ify as
Abori
ginal
or
Torre
s
Strait
Islan
der
peo
ple
and
are
acc
epte
d as
such
by
the
com
muni
ty in
whic
h
they
live.
Pe
op
le
wit
h
Dis
ab
iliti
es
(P
W
D)
Peop
le
with
Disa
bilitie
s: This
inclu
des
anyo
ne
with
an
ong
oing
disa
bility
who
has
an
empl
oym
ent
restri
ction
due
to
their
disa
bility
and
requi
res
any
of
the
follo
wing
:
. restriction in
the type of work they
can do;
. modified
hours of work or time
schedules;
. adaptations
to the workplace or
work area;
. specialised
equipment;
. extra time for
mobility or for some
tasks; and
. ongoing
assistance or
supervision to carry
out their duties.
M
at
ur
e
W
or
kers
E
m
pl
oy
ee
s
ag
ed
ov
er
45
ye
ar
s.
Yo
un
g
pe
ople
E
m
pl
oy
ee
s
ag
ed
les
s
th
an
25
ye
ar
s.
PVOT
The
Portfoli
o
Visionar
y
Outco
mes
Team
(PVOT)
meets
formall
y every
second
month
to
consid
er
strategi
c
cross-p
ortfolio
busines
s.
Memb
ership
include
s the
Directo
r
Genera
l, Chief
Executi
ve
Officers
of the
Portfoli
o
Organis
ations,
the
Directo
r State
Record
s Office
and
the
Executi
ve
Directo
rs of the
Depart
ment of
Culture
and
the
Arts.
1.3
Po
rtf
oli
o
wi
de
Sig
nifi
ca
nt
Ac
hie
ve
m
ents
The
Cultu
re
and
the
Arts
Portf
olio
have
a
stron
g
repre
sent
ation
of
wom
en in
man
age
ment
. Five
out
of
the
nine
PVO
T
mem
bers
are
wom
en.
In
the
last
few
years
, the
Cultu
re
and
the
Arts
Portf
olio
Orga
nisati
ons
have
mad
e
signifi
cant
prog
ress
in
achi
evin
g the
initiat
ives
outli
ned
in
the
EEO
Equit
y
and
Diver
sity
Man
age
ment
Plan
2007-
2009.
Thes
e
have
inclu
ded:
. An equity and diversity value
statement included in recruitment
material and posted on websites;
. Equity and diversity
accountability and responsibilities in
relevant Job Description Forms;
. Flexible work practices where
appropriate are promoted in job
adverts;
. Flexible working practices are
supported: 30% of the Portfolio’s
workforce are employed part time;
. Career opportunities for
young people were promoted at a
university Careers Fair;
. An increased use of
advertising on seek.com to attract
people from diverse backgrounds;
. A Recruitment Manual was
developed and training provided to
Managers that included information
on recruiting people from diverse
backgrounds;
. The Portfolio Code of
Conduct was reviewed and includes
information on EEO, discrimination
and sexual and racial harassment -
compulsory training was provided to
all staff;
. 65% of the Portfolio workforce
is women, 56% of which are in Level 7
or above positions;
. 53% of participants in the
2007-08 Portfolio Leadership
Development Program were women;
and
. Equity and diversity
information is provided at the Portfolio
Induction Program.
1.4
Str
at
eg
ic
Co
nt
ext
A workplace
that
integrates
equity and
diversity into
everyday
business
practices will
create an
environment
that benefits
all
employees,
follows best
practice in
human
resource
manageme
nt and
complies
with
requirement
s of the
Equal
Opportunity
Act 1984
(WA) (Part
9).
Incorporatin
g diversity
manageme
nt principles
into practice
will be
achieved in
part by
attracting
and
retaining
quality
people with
diverse
background
s and
experiences.
Our
achievemen
ts will be
measured
by the
extent to
which EEO
and Diversity
objectives
are met by
the Portfolio.
Workfor
ce
diversit
y in the
Culture
and
the Arts
Portfoli
o
enable
s an
exchan
ge of
ideas,
perspe
ctives
and
stories
to
enrich
culture
and
the arts
services
to the
diverse
Wester
n
Australi
an
commu
nity.
The arts
sector
allows
people
to
celebra
te and
promot
e
diversit
y in a
way no
other
industry
can
match.
Strat
egic
chan
ge
as a
mea
ns of
achi
evin
g
equit
y
and
diver
sity
chall
enge
s a
hom
oge
nous
appr
oac
h to
addr
essin
g
differ
ence
and
ineq
uality
and
reco
gnize
s
that
differ
ent
situat
ions
and
varie
ty in
nee
ds
requi
re
differ
ent
strat
egies
to
prod
uce
subst
antiv
e
chan
ge1.
1 Frenc
h,
E, ‘T
he
im
por
tan
ce of
str
ategic
ch
ange
in
achie
vin
g eq
uit
y in
divers
ity
’ (20
05)
14 Str
ate
gic Ch
an
ge 35-
44.
2 Ibid
3 Austr
ali
a. Th
e
Austr
ali
an Ce
ntr
e for
Int
ernati
on
al Bu
sin
ess for
the
Depar
tm
ent of
Im
migra
tio
n an
d
Multi
cul
tural
an
d Ind
ige
nous
Af
fairs,
Diver
sit
y Ma
na
geme
nt:
The
Bi
g Pic
tur
e (M
elb
ourne:
Un
iversit
y
of Me
lbo
urne,
20
01).
4 Th
om
as, D
A,
‘Diver
sit
y as
Str
ategy’
(20
04) 82:
9
Harva
rd
Busin
ess
Revie
w 98-
10
8
5 Ibi
d
6 Id
7 As at
30
June 2009;
Indige
nous Austral
ians,
People with
Disabil
ities and
Culturally
Divers
e inform
ation is
based on self
reporte
d inform
ation
8 Bas
ed on
the
proport
ion of
the
Stat
e’s
pop
ulation
age
d 16 to
64
9 As at 30
June
2009;
Indige
nous
Australians,
People
with Disabil
ities
and Cultur
ally
Diverse
inform
ation is based
on self
reported
inform
ation
10 Based
on
the pro
port
ion of
the
Stat
e’s
pop
ulation
age
d 16 to
64
11 As at 30
June
2009;
Indige
nous
Australians,
People
with Disabil
ities
and Cultur
ally Divers
e
information is
based
on self reporte
d
information
12 Based
on
the pro
port
ion of
the
Stat
e’s
pop
ulation
age
d 16 to
64
13 As at 30
June
2009;
Indige
nous
Australians,
People
with Disabil
ities
and Cultur
ally Divers
e
information is
based
on self reporte
d
information
14 Based
on
the pro
port
ion of
the
Stat
e’s
pop
ulation
age
d 16 to
64
15 As at 30
June
2009;
Indige
nous
Australians,
People
with Disabil
ities
and Cultur
ally Divers
e
information is
based
on self reporte
d
information
16 Based
on
the pro
port
ion of
the
Stat
e’s
pop
ulation
age
d 16 to
64
17 As at 30
June
2009;
Indige
nous
Australians,
People
with Disabil
ities
and Cultur
ally Divers
e
information is
based
on self reporte
d
information
18 Based
on
the pro
port
ion of
the
Stat
e’s
pop
ulation
age
d 16 to
64
19 Calculat
ed as an average
of
2003-09 data;
where
this fell below
the
distribution
objectiv
e for 2010,
the
objective was
maintai
ned
Increasing
employee
diversity will
translate
into
strategic
advantage
through the
developme
nt of a
committed
and
motivated
workforce.2
Organisation
s that
embrace
diversity
have
discovered
the intrinsic
value of this
initiative to
their
business
through
improved
performanc
e, problem
solving,
innovation
and
creativity.
However
having a
diverse
workforce
does not in
itself create
these
benefits.
Organisation
s need to
effectively
manage
diversity and
maintain a
commitment
to ensure
that unique
skills,
perspectives
and
knowledge
are
supported
and
channeled
to produce
optimum
results.3
Four key
factors to
implemen
ting any
successful
strategic
change
initiative:
strong
support
from
organisati
on
leaders,
an
employee
base that
is fully
engaged
with the
initiative,
manage
ment
practices
that are
integrate
d and
aligned
with the
effort,
and a
strong
business
case for
action.4
Workforce
diversity is
the
bridge
between
the
workplac
e and the
marketpla
ce, and
greater
diversity
can help
a business
attract a
more
diverse
customer
set.5
Accou
ntability
for
results is
just as
critical
in
diversit
y
manag
ement
as it is
for all
organiz
ational
busines
s goals.
Sustaini
ng
chang
e
requires
that
diversit
y
becom
es an
integrat
ed part
of an
organis
ation’s
manag
ement
practic
es.
Equity
and
diversit
y best
practic
e
ensures
that
managi
ng
diversit
y is a
core
compe
tency
used to
assess
manag
er’s
perfor
mance,
and is
include
d in
manda
tory
training
.6
Effec
tive
equit
y
and
diver
sity
man
age
ment
requi
res
strat
egic
chan
ge
that
invol
ves
anal
ysis
of
speci
fic
cont
extu
al
issue
s as
well
as
mea
ningf
ul
chan
ges
to
our
struc
tures
and
syste
ms in
order
to
furth
er
embr
ace
differ
ence
,
inno
vatio
n
and
crea
tivity
in
our
work
force
and
work
plac
e.
1.5
Str
at
eg
ic
Ali
gn
m
ent
This
Plan
reco
gnise
s
strat
egies
and
initiat
ives
relat
ed
to
equit
y
and
diver
sity
that
are
cont
aine
d in
the
follo
wing
Portf
olio
proje
cts
and/
or
strat
egic
plans
:
.
Policy
Framework
for
Substantive
Equality; .
Disability
Access and
Inclusion
Plan; and .
Recruitment,
Selection
and
Appointmen
t Manual.
1.6
Po
rtf
oli
o
Pri
ori
ty
Ar
eas
Th
e
Po
rtf
oli
o
pri
ori
ty
ar
ea
s
ar
e
ba
se
d
on
cu
rre
nt
re
pr
es
en
tat
io
n
an
d
dis
tri
bu
tio
n
of
th
e
Eq
ua
l
E
m
pl
oy
m
en
t
O
pp
ort
un
ity
(E
E
O)
gr
ou
ps.
The
Cultu
re
and
the
Arts
Portf
olio
equit
y
and
diver
sity
priori
ty for
the
next
three
years
will
be
to
incre
ase
work
force
diver
sity
by
incre
asing
the
num
ber
of
Indig
enou
s
Austr
alian
s,
Youn
g
Peop
le
and
Peop
le
with
Disa
bilitie
s.
Th
e
Po
rtf
oli
o
wil
l
co
nti
nu
e
its
co
m
mi
tm
en
t
in
th
e
fol
lo
wi
ng
ar
ea
s:
.
Maintaini
ng an
equitable
distributio
n in
manage
ment tiers
2 and 3;
and .
Monitor
the
represent
ation and
distributio
n of
people
from
culturally
diverse
backgrou
nds.
1.7
Rol
e
of
th
e
Po
rtf
oli
o
Eq
uit
y
an
d
Di
ve
rsit
y
Re
fer
en
ce
Gr
oup
The
purp
ose
of
the
refer
ence
grou
p is
to
provi
de
repre
sent
ation
,
strat
egic
plan
ning
and
cons
ultati
on to
ena
ble
the
deve
lopm
ent
of
the
Portf
olio
EEO
Man
age
ment
Plan.
Th
e
Eq
uit
y
an
d
Di
ve
rsit
y
Re
fer
en
ce
Gr
ou
p
co
nsi
sts
of
re
pr
es
en
tat
iv
es
fro
m
ea
ch
of
th
e
Po
rtf
oli
o
Or
ga
nis
ati
on
s.
The
Refer
ence
grou
p
mem
bers
provi
de
lead
ershi
p in
their
Portf
olio
Orga
nisati
on
by
advo
catin
g,
prom
oting
and
cons
ultin
g on
issue
s
relati
ng to
equit
y
and
diver
sity.
The
Refer
ence
Grou
p
conv
ene
d on
three
occ
asion
s
over
a
two
mont
h
perio
d,
with
repre
sent
ative
s
cons
ultin
g
withi
n
their
Portf
olio
Orga
nisati
on.
Thi
s
Pl
an
ac
kn
o
wl
ed
ge
s
th
e
co
m
mi
tm
en
t
an
d
co
ntr
ib
uti
on
s
m
a
de
by
all
th
e
re
pr
es
en
tat
iv
es.
1.8
Ev
al
ua
tion
Th
e
Pl
an
wil
l
be
re
vi
e
w
ed
on
an
an
nu
al
ba
sis
in
lin
e
wi
th
th
e
an
nu
al
re
po
rti
ng
re
qu
ire
m
en
ts
of
th
e
Po
rtf
oli
o.
Hu
m
an
Re
so
ur
ce
s
wil
l
pr
ov
id
e
6
m
on
thl
y
re
po
rts
to
PV
OT
,
w
hi
ch
wil
l
in
cl
ud
e
th
e
Po
rtf
oli
o’
s
pe
rfo
rm
an
ce
ag
ai
nst
th
e
ob
je
cti
ve
s.
Hu
m
an
Re
so
ur
ce
s
wil
l
als
o
co
nv
en
e
th
e
Re
fer
en
ce
Gr
ou
p
tw
ic
e
a
ye
ar
to
dis
cu
ss
th
e
pr
og
res
s
of
th
e
im
pl
e
m
en
tat
io
n
of
th
e
pl
an
.
Se
cti
on
Tw
o –
Cu
ltu
re
an
d
th
e
Art
s
Po
rtf
olio
The
Cultu
re
and
the
Arts
Portf
olio
incor
pora
tes
the
Dep
artm
ent
of
Cultu
re
and
the
Arts
and
inclu
des
the
statu
tory
auth
oritie
s of
the
Art
Gall
ery
of
West
ern
Austr
alia,
Perth
Thea
tre
Trust,
Scre
enW
est,
State
Libra
ry of
West
ern
Austr
alia
and
the
West
ern
Austr
alian
Muse
um.
This
secti
on
highli
ghts
the
diver
sity
of
the
Cultu
re
and
the
Arts
Portf
olio
and
reco
gnise
s the
indivi
dual
Portf
olio
Orga
nisati
on
priori
ties
and
initiat
ives.
Art
G
all
er
y
of
W
est
er
n
Au
str
alia
The Art
Gallery of
Western
Australia
houses
the State
Art
Collection
, which
includes
one of the
world’s
finest
collection
s of
Indigenou
s art, the
pre-emine
nt
collection
of
Western
Australian
art and
design, as
well as
Australian
and
internatio
nal art
and
design.
Through
the
Collection
, our
associate
d
programs,
and
stimulatin
g
exhibitions
the
Gallery
offers
visitors
unique
and
exciting
experienc
es of
historic
and
contemp
orary
Australian
artists,
and bring
the art of
the world
to
Western
Australia.
De
pa
rt
m
en
t
of
Cu
ltu
re
an
d
th
e
Art
s
The
Departme
nt of
Culture
and the
Arts is the
State
Governm
ent
agency
responsibl
e for arts
and
culture in
Western
Australia.
The
Departme
nt is
comprise
d of three
directorat
es:
Develop
ment and
Strategy
Directorat
e,
General
Operation
s and the
State
Records
Office
(SRO). The
SRO
oversees
the State
Records
Act and is
responsibl
e for
managin
g,
preserving
and
providing
access to
the State's
records.
Additional
ly, the
SRO
delivers
records
manage
ment and
archival
services
to State
Governm
ent, Local
Governm
ent and
the
general
public.
Pe
rth
Th
ea
tre
Trust
The
Perth
Theatre
Trust
(PTT)
maximi
zes the
effectiv
eness
of the
perfor
ming
arts
resourc
es
under
its
control
to
enhanc
e the
cultural
life of
Wester
n
Australi
ans.
The PTT
manag
es and
provide
s high
quality
venues
and
services
to
maximi
ze the
cultural
and
public
use of
these
venues.
The PTT
also
provide
s an
efficien
t
ticketin
g and
informa
tion
service
through
BOCS
Ticketin
g.
Sc
re
en
West
Sc
re
en
W
es
t
fos
ter
s
th
e
gr
o
wt
h
in
cu
ltu
ral
dis
tin
cti
ve
ne
ss,
in
no
va
tio
n
an
d
in
cr
ea
se
d
su
st
ai
na
bili
ty
in
th
e
W
es
ter
n
Au
str
ali
an
scr
ee
n
in
du
str
y.
St
at
e
Lib
rar
y
of
W
est
er
n
Au
str
alia
The
State
Libra
ry of
West
ern
Austr
alia
enric
hes
the
lives
of
West
ern
Austr
alian
s by
ena
bling
acc
ess
to
reso
urce
s for
infor
mati
on,
learn
ing,
enter
prise
and
recre
ation
; and
by
colle
cting
and
pres
ervin
g our
socia
l and
doc
ume
ntary
herit
age
for
curre
nt
and
futur
e
gene
ratio
ns.
W
est
er
n
Au
str
ali
an
M
us
eum
The
Wester
n
Australi
an
Museu
m’s
purpos
e is to
investig
ate,
docum
ent
and
showca
se the
enormo
us
wealth
and
diversit
y of
Wester
n
Australi
a’s
natural
and
social
history,
and to
enrich
the
cultural
life of
Wester
n
Australi
ans by
offering
a
multipli
city of
authorit
ative
views
on the
state’s
unique
stories –
its land,
history,
people
and
role in
the
region.
Art
G
all
er
y
of
W
est
er
n
Au
str
alia
Th
e
Di
ve
rsit
y
of
th
e
Art
G
all
ery
The
follo
wing
statis
tics
repre
sents
the
equit
y
and
diver
sity
of
the
Art
Gall
ery’s
work
force
:
Ar
t
G
all
er
y
of
W
A7
C
o
m
m
un
ity
Re
pr
es
en
tat
io
n8
(%
)
(%
)
W
o
m
en
in
M
an
ag
e
m
en
t –
Tie
r 2
50
.0
50
.0
Wom
en in
Man
age
ment
– Tier
3
75.0
Indig
enou
s
Austr
alian
s
5.4
3.0
Pe
op
le
wi
th
Dis
ab
iliti
es
1.
8
3.
7
C
ult
ur
all
y
di
ve
rse
8.
9
16
.4
Yo
un
g
pe
op
le
1.
3
14
.1
M
at
ur
e
w
or
ke
rs
51
.3
n/
a
Sig
nifi
ca
nt
Ac
hi
ev
e
m
ents
The Art Gallery
endeavors to
manage staff
equitably and
link employee
performance
and
development
to the Gallery’s
needs. The
Art Gallery
aims to grow in
professional
reputation and
be recognized
for leadership,
expertise and
innovation in
all fields of
endeavour.
Initiatives
undertaken to
achieve these
aims have
included:
Esta
blish
ment
of a
spon
sore
d
Indig
enou
s
Cura
torial
Inter
nship
over
3
years
;
Stud
ent
prac
ticu
m
prog
ram
in
conj
uncti
on
with
local
and
inter
natio
nal
univ
ersiti
es;
Special
educati
onal
progra
ms in
conjun
ction
with
various
cultural
commu
nities
and
employ
ing
memb
ers of
these
commu
nities;
and
Awar
d-wi
nnin
g
edu
catio
nal
prog
rams
for
peo
ple
with
disa
bilitie
s,
provi
ded
by
peo
ple
with
disa
bilitie
s.
Ke
y
Pri
ori
tie
s
In
addit
ion
to
the
Cultu
re
and
the
Arts’
Portf
olio
priori
ties,
the
Art
Gall
ery’s
key
priori
ties
are
to:
.
Increase
workforce
diversity at
all levels by
increasing
improved
succession
planning
and staff
developme
nt to support
career
developme
nt.
Ke
y
Init
iat
iv
es
In
addi
tion
to
the
Cultu
re
and
the
Arts
Portf
olio
initiat
ives,
the
Art
Gall
ery’s
key
initiat
ives
are
to:
. Retain
sponsorship in
order to
continue
Indigenous
Curatorial
Internship
program; and .
Identify
positions
providing
opportunities
to increase
representation
from young
people.
Th
e
Di
ve
rsit
y
of
th
e
De
pa
rt
m
en
t
of
Cu
ltu
re
an
d
th
e
Arts
The
follo
wing
statis
tics
repre
sents
the
equit
y
and
diver
sity
of
the
Dep
artm
ent
of
Cultu
re
and
the
Arts
work
force
:
D
ep
art
m
en
t
of
C
o
m
m
un
ity
C
ult
ur
e
an
d
th
e
Ar
ts9
Re
pr
es
en
tat
io
n10
(%
)
(%
)
W
o
m
en
in
M
an
ag
e
m
en
t –
Tie
r 2
50
.0
50
.0
Wom
en in
Man
age
ment
– Tier
3
11.1
Indig
enou
s
Austr
alian
s
1.8
3.0
Pe
op
le
wi
th
Dis
ab
iliti
es
0.
9
3.
7
C
ult
ur
all
y
di
ve
rse
13
.5
16
.4
Yo
un
g
pe
op
le
6.
5
14
.1
M
at
ur
e
w
or
ke
rs
38
.4
n/
a
Sig
nifi
ca
nt
Ac
hi
ev
e
m
ents
Between
2007 –
2009 The
Departme
nt of
Culture
and the
Arts
progresse
d with the
initiatives
of the
2007 –
2009
Equity
and
Diversity
Plan.
Strategies
implemen
ted as a
result of
the
previous
plan
included:
. Equity
and diversity
considerations
were included in
the DCA
Recruitment
Manual and
training provided
to Managers;
. A
Leadership
Development
Program was run
in 2007-08 for staff
in Levels 6 to 8, of
which 53% of
participants were
women;
. Collecting equity and
diversity information on new and
existing employees;
. Providing diversity and
EEO information on the Intranet
and to new employees in the
induction process;
. Portfolio Code of
Conduct was reviewed and
includes sections on EO and
diversity, discrimination,
harassment and sexual
harassment for which all staff
attended training;
. Attendance at a
university Careers Fair to
promote career opportunities to
youth; and
. Implementing a school
based traineeship program in
2007-08 which provided
placements to high school
students.
Ke
y
Pri
ori
ties
In
addit
ion
to
the
Cultu
re
and
the
Arts
Portf
olio
priori
ties,
the
Dep
artm
ent
of
Cultu
re
and
the
Arts’
key
priori
ties
are
to:
.
Increase
workforce
diversity by
increasing
the number
of
Indigenous
Australians
and People
with
Disabilities;
and .
Improve the
distribution
of People
with
Disabilities.
Ke
y
Init
iat
ives
The
Depart
ment of
Culture
and
the Arts
will
contrib
ute to
the
implem
entatio
n of
portfoli
o-wide
objecti
ves as
well as
put into
effect
organis
ation
based
initiativ
es.
These
include
:
.
Partnering with a
Disability
Recruitment
Agency; .
Developing a
portfolio-wide
retention and
support program
for Indigenous
staff; and .
Improving the
quality of the
Equity and
Diversity data
recording and
reporting.
De
pa
rt
me
nt
of
Cu
ltu
re
an
d
th
e
Ar
ts
Th
e
Di
ve
rsit
y
of
th
e
Pe
rth
Th
ea
tre
Trust
The
follo
wing
statis
tics
repre
sent
the
equit
y
and
diver
sity
of
Perth
Thea
tre
Trust’
s
work
force
:
Pe
rth
Th
ea
tre
Tru
st1
1 C
o
m
m
un
ity
Re
pr
es
en
tat
io
n12
(%
)
(%
)
W
o
m
en
in
M
an
ag
e
m
en
t –
Tie
r 2
50
.0
50
.0
Wom
en in
Man
age
ment
– Tier
3
100.0
Indig
enou
s
Austr
alian
s
0
3.0
Pe
op
le
wi
th
Dis
ab
iliti
es
0
3.
7
C
ult
ur
all
y
di
ve
rse
10
16
.4
Yo
un
g
pe
op
le
3.
6
14
.1
M
at
ur
e
w
or
ke
rs
60
.7
n/
a
*Ther
e are
curre
ntly
no
Perth
Thea
tre
Trust
empl
oyee
s
that
self-r
epor
t as
Indig
enou
s
Austr
alian
s.
Sig
nifi
ca
nt
Ac
hi
ev
e
m
ents
The
Perth
Theatre
Trust
(PTT)
currentl
y has a
strong
represe
ntation
of
women
in the
workfor
ce,
and
flexible
working
arrang
ements
are
support
ed at
all
levels
of the
organis
ation:
62% of
staff
are
part
time.
Additio
nally,
PTT
update
d and
monitor
ed its
Disabilit
y
Access
and
Inclusio
n Plan
for 2006
– 2011,
which
include
s an
outco
me
ensurin
g that
people
with
disabiliti
es have
the
same
opport
unities
when
seeki
ng
empl
oym
ent
with
the
Trust.
Also
as
part
of
this
plan,
a
univ
ersall
y
acc
essibl
e
toilet
was
instal
led
at
the
Perth
Con
cert
Hall.
Ke
y
Pri
ori
tie
s
In
addi
tion
to
the
Cultu
re
and
the
Arts’
Portf
olio
priori
ties,
PTT’s
key
priori
ties
are
to:
.
Increase
workforce
diversity by
looking at
the
employmen
t
opportunitie
s for People
with
Disabilities
and
Indigenous
Australians.
Ke
y
Init
iat
iv
es
PTT will
contrib
ute to
the
implem
entatio
n of
portfoli
o-wide
objecti
ves as
well as
put into
effect
organis
ation
based
initiativ
es.
These
include
:
. Participate as a
member on the Equity
and Diversity Reference
Group to plan and
monitor outcomes and
to champion EEO
strategies;
. Maintain support
for flexible working
arrangements;
. Improve the
quality of diversity data
by ensuring the Equity
and Diversity survey is
promoted to all PTT staff;
and
. Ensure
employees from diverse
backgrounds are
considered for internal
development and
training opportunities.
Pe
rth
Th
ea
tre
Trust
Th
e
Di
ve
rsit
y
of
Sc
re
en
West
The
follo
wing
statis
tics
repre
sents
the
equit
y
and
diver
sity
of
Scre
enW
est’s
work
force
:
Sc
re
en
W
es
t13
C
o
m
m
un
ity
Re
pr
es
en
tat
io
n14
(%
)
(%
)
W
o
m
en
in
M
an
ag
e
m
en
t –
Tie
r 2
60
.0
50
.0
Wom
en in
Man
age
ment
– Tier
3 0
Indig
enou
s
Austr
alian
s
0
3.0
Pe
op
le
wi
th
Dis
ab
iliti
es
6.
7
3.
7
C
ult
ur
all
y
di
ve
rse
6.
7
16
.4
Yo
un
g
pe
op
le
11
.1
14
.1
M
at
ur
e
w
or
ke
rs
33
.3
n/
a
Sig
nifi
ca
nt
Ac
hi
ev
e
m
ents
Screen
West is
commit
ted to
develo
ping an
equita
ble and
diverse
workfor
ce. The
followin
g lists
signific
ant
achiev
ements
in
equity
and
diversit
y:
. Created
a Level 5
Indigenous
Project Officer
(Section 50d)
position; .
Indigenous
representation at
Board level;
. Women
represent 81% of
the ScreenWest
workforce; and
. 60%
representation of
women in
management tier
2.
Ke
y
Pri
ori
tie
s
In
addit
ion
to
the
Cultu
re
and
the
Arts’
Portf
olio
priori
ties,
Scre
enW
est’s
key
priori
ties
are
to:
.
Increase
workforce
diversity by
increasing
the number
of people
from
culturally
diverse
background
s and young
people.
Ke
y
Init
iat
ives
Screen
West
will
contrib
ute to
the
implem
entatio
n of
portfoli
o-wide
objecti
ves as
well as
put into
effect
organis
ation
based
initiativ
es.
These
include
:
. Participate as a
member of the Equity
and Diversity Reference
Group to plan, monitor
outcomes and to
champion EEO
strategies;
. Simplify selection
criteria and duty
statements to ensure that
they are written in plain
English and recognize
the value of diverse
experience and
perspectives; and
. Promote career
opportunities for young
people, including entry
level attraction
strategies.
Sc
re
en
West
Th
e
Di
ve
rsit
y
of
th
e
St
at
e
Lib
rar
y
of
W
est
er
n
Au
str
ali
a
The
follo
wing
statis
tics
repre
sents
the
equit
y
and
diver
sity
of
State
Libra
ry’s
work
force
:
St
at
e
Lib
rar
y
of
W
A1
5 C
o
m
m
un
ity
Re
pr
es
en
tat
io
n16
(%
)
(%
)
W
o
m
en
in
M
an
ag
e
m
en
t –
Tie
r 2
50
.0
50
.0
Wom
en in
Man
age
ment
– Tier
3
57.1
Indig
enou
s
Austr
alian
s
1.9
3.0
Pe
op
le
wi
th
Dis
ab
iliti
es
2.
4
3.
7
C
ult
ur
all
y
di
ve
rse
19
.0
16
.4
Yo
un
g
pe
op
le
5.
9
14
.1
M
at
ur
e
w
or
ke
rs
48
.1
n/
a
Sig
nifi
ca
nt
Ac
hi
ev
e
m
ents
The
State
Library
of
Wester
n
Australi
a
values
the
importa
nce of
having
a
varied
and
well
skilled
staff at
all
levels
to best
fulfil
strategi
c
directio
n
outco
mes.
Achiev
ements
have
include
d:
. Actively supporting part time and flexible work arrangements at all levels of the
organisation to address future workforce requirements;
. Strong representation of women in management. Women are encouraged and
supported to attend professional and leadership training;
. A Graduate Program was developed and implemented as an opportunity for
graduates to participate in a structured, developmental program consisting of work
placements, training and development
opportunities. A number of the graduates were offered positions at the Library upon
completion of the program; and
. Offering work based placements for high school, TAFE, and university students giving
an introduction to libraries and library professions, and the opportunity to participate in
service delivery throughout the organisation.
Key
Priorities
In
addi
tion
to
the
Cultu
re
and
the
Arts
Portf
olio
priori
ties,
the
State
Libra
ry’s
key
priori
ty is
to:
.
Increase
workforce
diversity
by
increasing
the
number
of
Indigenou
s
Australian
s and
Young
People.
Ke
y
Init
iat
iv
es
The
State
Library
of
Wester
n
Australi
a will
contrib
ute to
the
implem
entatio
n of
portfoli
o-wide
objecti
ves as
well as
put into
effect
organis
ation
based
initiativ
es.
These
include
:
Promot
e
libraries
as a
career
choice
to
Indigen
ous
youth
and
highligh
t the
types
of work
they
can do
in
libraries
for their
own
commu
nities;
Dev
elop
Indig
enou
s
prog
rams
whic
h will
prom
ote
inter
est
and
provi
de
opp
ortun
ities
for
Indig
enou
s
empl
oym
ent;
and
Re-e
stabli
sh
the
Grad
uate
prog
ram
to
provi
de
opp
ortun
ities
for
youn
g
grad
uate
s.
St
at
e
Lib
rar
y
of
W
est
er
n
Au
str
alia
Th
e
Di
ve
rsit
y
of
th
e
W
est
er
n
Au
str
ali
an
M
us
eum
The
follo
wing
statis
tics
repre
sents
the
equit
y
and
diver
sity
of
the
West
ern
Austr
alian
Muse
um’s
work
force
:
W
A
M
us
eu
m1
7 C
o
m
m
un
ity
Re
pr
es
en
tat
io
n18
(%
)
(%
)
W
o
m
en
in
M
an
ag
e
m
en
t –
Tie
r 2
16
.7
50
.0
Wom
en in
Man
age
ment
– Tier
3
55.6
Indig
enou
s
Austr
alian
s
0.7
3.0
Pe
op
le
wi
th
Dis
ab
iliti
es
0.
0
3.
7
C
ult
ur
all
y
di
ve
rse
16
.8
16
.4
Yo
un
g
pe
op
le
1.
7
14
.1
M
at
ur
e
w
or
ke
rs
69
.8
n/
a
Sig
nifi
ca
nt
Ac
hi
ev
e
m
ents
The WA
Museu
m has
reache
d many
signific
ant
achiev
ements
in the
areas
of
training
,
trainee
ships
and
work
experie
nce.
These
have
include
d:
. Educational
programs for high school
students provided by the
Museum’s Education
section;
. Disability
awareness training
provided to staff;
. Indigenous and
youth work experience
program;
. Post Graduate
Student Practicum
program in conjunction
with local universities;
and
. Utilising research
grants to employ recent
graduates as part of
workforce planning
strategies.
Ke
y
Pri
ori
tie
s
In
addi
tion
to
the
Cultu
re
and
the
Arts
Portf
olio
priori
ties,
the
WA
Muse
um’s
key
priori
ties
are
to:
.
Increase
workforce
diversity
by
employin
g people
with
disabilities
,
Indigenou
s
Australian
s and
young
people.
Ke
y
Init
iat
ives
The
Wester
n
Australi
an
Museu
m will
contrib
ute to
the
implem
entatio
n of
portfoli
o-wide
objecti
ves as
well as
put into
effect
organis
ation
based
initiativ
es.
These
include
:
. Place recruitment
advertisements in diverse
media where appropriate;
. Use innovative
recruitment practices to
employ diverse staff;
. Investigate the
creation of 50D Visitor
Services Officer positions;
. Encourage part
time work options for
mature workers to facilitate
succession planning; and
. Develop a
recruitment strategy to
support the recruitment of
a diverse staff.
W
est
er
n
Au
str
ali
an
M
us
eum
Se
cti
on
Thr
ee
–
Th
e
Po
rtf
oli
o
W
or
kf
orce
3.1
Th
e
Po
rtf
oli
o
W
or
kf
orce
The
Cultu
re
and
the
Arts
Portf
olio
has
often
perf
orms
abov
e the
publi
c
sect
or
obje
ctive
s in
the
area
s of
wom
en in
man
age
ment
,
peo
ple
with
disa
bilitie
s
and
peo
ple
from
cultu
rally
diver
se
back
grou
nds.
Th
e
C
ult
ur
e
an
d
th
e
Ar
ts
Po
rtf
oli
o
is
co
m
pri
se
d
of
e
m
pl
oy
ee
s
fro
m
49
na
tio
na
liti
es
an
d
w
ho
sp
ea
k
23
dif
fer
en
t
la
ng
ua
ge
s.
Employ
ees
receive
an
option
al and
confide
ntial
EEO
survey
upon
comm
encem
ent
and
further
encour
ageme
nt to
comple
te the
survey
is
provide
d at
the
Portfoli
o
Inducti
on. The
Depart
ment
currentl
y holds
equity
and
diversit
y
informa
tion on
approxi
mately
430
staff (as
of 30
June
2009).
As
per
the
Portf
olio
key
priori
ties,
area
s of
impr
ove
ment
are
the
repre
sent
ation
of
Indig
enou
s
Austr
alian
s,
youn
g
peo
ple
and
peo
ple
with
disa
bilitie
s.
The
Portfolio is
required
to
consider
both
communit
y
represent
ation and
agency-s
pecific
(Portfolio)
objectives
for 2010
and 2012.
The Office
of Equal
Employm
ent
Opportuni
ty
recomme
nds that
where
diversity
groups
have a
higher
level of
represent
ation in
client
communit
ies than
exists in
the
general
communit
y,
agencies
will strive
to
achieve
levels of
represent
ation
appropria
te to the
client
profile
that is
above
the
communit
y
represent
ation.
The
Equity
and
Diversit
y
Referen
ce
Group
met to
determi
ne the
Portfoli
o
Objecti
ves for
2010
and
2012.
Repres
entatio
n
objecti
ves
were
maintai
ned at
the
current
rate for
2010
due to
lack of
foresee
able
recruit
ment
actions
within
the
2009-20
10
period.
This is
as a
result of
State
Govern
ment
efficien
cy
progra
ms
introdu
ced
sector-
wide in
2008.
Objecti
ves for
2012
were
set to
match
the
commu
nity
represe
ntation
with
the
excepti
on of
young
people,
whereb
y the
objecti
ve is set
below
commu
nity
represe
ntation.
This is
due to
a
realistic
analysis
of the
organis
ation’s
capaci
ty to
implem
ent
strategi
es to
attract
enough
youth
into the
organis
ation
and
the
number
of entry
level
position
s
availab
le.
3.2
Po
rtf
oli
o
O
bj
ec
tives
Re
pr
es
en
tat
io
n
Dis
tri
bu
tio
n
(E
qu
ity
In
dex)
3.3
St
ati
stics
To
de
ve
lo
p
ou
r
w
or
kf
or
ce
pr
ofi
le,
w
e
ne
ed
to
lo
ok
at
bo
th
re
pr
es
en
tat
io
n
an
d
dis
tri
bu
tio
n
of
di
ve
rsit
y
gr
ou
p
m
e
m
be
rs
in
th
e
Po
rtf
oli
o.
Re
pr
es
en
tat
io
n
is
th
e
pe
rc
en
ta
ge
of
th
e
rel
ev
an
t
di
ve
rsit
y
gr
ou
p
wit
hin
th
e
tot
al
sa
m
pl
e
siz
e
of
e
m
pl
oy
ee
s.
Dis
tri
bu
tio
n
is
th
e
spr
ea
d
of
a
di
ve
rsit
y
gr
ou
p
ac
ros
s
all
cl
as
sifi
ca
tio
n
lev
els
.
The
Equit
y
Inde
x is a
mea
sure
of
‘com
pressi
on’ –
the
exte
nt to
whic
h a
give
n
diver
sity
grou
p is
prim
arily
foun
d to
be at
the
lower
classi
ficati
on
levels
. If
the
distri
butio
n for
the
diver
sity
grou
p is
the
sam
e as
for all
empl
oyee
s in
the
Portf
olio,
then
the
equit
y
index
is
100.
D
i
v
e
r
s
i
t
y
G
r
o
u
p
2
0
0
7
(
%
)
2
0
0
8
(
%
)
2
0
0
9
(
%
)
C
o
m
m
u
n
i
t
y
R
e
p
r
e
s
e
n
t
a
t
i
o
n
2
0
0
9
2
0
1
0
P
o
r
t
f
o
l
i
o
O
b
j
e
c
t
i
v
e
2
0
1
2
P
o
r
t
f
o
l
i
o
O
b
j
e
c
t
i
v
e
W
o
m
e
n
I
n
M
a
n
a
g
e
m
e
n
t
5
0
.
0
5
7
.
4
4
1
.
9
5
0
.
0
%
4
1
.
9
%
5
0
.
0
%
I
n
d
i
g
e
n
o
u
s
2
.
1
1
.
9
1
.
6
3
.
0
%
1
.
6
%
3
.
0
%
Diversity Group
2
0
0
7
2
0
0
8
2
0
0
9
2
0
1
0
P
o
r
t
f
o
l
i
o
O
b
j
e
c
t
i
v
e
2
0
1
2
P
o
r
t
f
o
l
i
o
O
b
j
e
c
t
i
v
e1
9
Women 7
8
.
7
7
9
.
3
8
1
.
0
8
1
.
0
8
1
.
0
Indigenous Australians 1
8
8
.
5
6
3
.
3
4
9
.
2
4
9
.
2
4
9
.
2
People With Disabilities 6
1
.
3
5
1
.
7
4
6
.
9
4
6
.
9
6
9
.
4
Culturally Diverse 6
4
.
7
7
3
.
0
7
2
.
3
7
2
.
3
8
0
.
8
An
inde
x of
less
than
100
indic
ates
that
staff
from
a
diver
sity
grou
p are
more
likely
to
be
conc
entra
ted,
or
com
press
ed,
at
the
lowe
r
level
s of
the
orga
nisati
on.
An
in
de
x
of
m
or
e
th
an
10
0
m
ea
ns
th
at
th
e
st
aff
fro
m
th
e
di
ve
rsit
y
gr
ou
p
ar
e
m
or
e
lik
el
y
to
be
fo
un
d
at
th
e
hi
gh
er
le
ve
ls
of
th
e
or
ga
nis
ati
on
.
Sa
m
pl
e
Rates
Over
the
years
,
data
on
empl
oyee
s has
been
colle
cted
. The
Hum
an
Reso
urces
area
of
the
Portf
olio
curre
ntly
holds
confi
denti
al
equit
y
and
diver
sity
infor
mati
on
on
appr
oxim
ately
430
staff
(as
of 30
June
2009)
.
Sa
m
pl
e
Size
Whil
e
data
on
gen
der
and
age
are
com
pulso
ry
empl
oyee
infor
mati
on,
repo
rting
of
Indig
enou
s
statu
s,
disa
bility
or
cultu
ral
diver
sity is
throu
gh
self-i
denti
ficati
on.
Som
e
peo
ple
may
not
choo
se to
ident
ify
them
selve
s as
mem
bers
of a
parti
cular
diver
sity
grou
p.
Sensi
tivity
to
the
priva
cy
and
confi
denti
ality
of
peo
ple
provi
ding
their
equit
y
and
diver
sity
infor
mati
on is
stron
gly
main
taine
d.
Th
e
tot
al
sa
m
pl
e
siz
e
is
th
e
tot
al
Po
rtf
oli
o
w
or
kf
or
ce
;
83
1
e
m
pl
oy
ee
s
as
of
Ju
ne
20
09
.
Re
sp
on
sib
le
for
Im
pl
e
m
en
tat
ion
Un
les
s
ot
he
rwi
se
st
at
ed
,
th
e
po
siti
on
wi
thi
n
ea
ch
Po
rtf
oli
o
Or
ga
nis
ati
on
res
po
nsi
bl
e
for
im
pl
e
m
en
tin
g
init
iat
iv
es
is
as
fol
lo
ws
:
Ar
t
G
all
er
y
of
W
A
D
ep
ut
y
Dir
ec
tor
C
O
O
D
C
A
–
D
ev
el
op
m
en
t
an
d
Str
at
eg
y
Dir
ec
tor
at
e
D
ep
ut
y
Dir
ec
tor
G
en
er
al
D
C
A
–
G
en
er
al
O
pe
rat
io
ns
Ex
ec
uti
ve
Dir
ec
tor
D
C
A
–
St
at
e
Re
co
rd
s
Of
fic
e
Dir
ec
tor
Pe
rth
Th
ea
tre
Tru
st
G
en
er
al
M
an
ag
er
Sc
re
en
W
es
t
C
or
po
rat
e
Se
rvi
ce
s
Dir
ec
tor
St
at
e
Lib
rar
y
of
W
A
M
an
ag
er
Po
lic
y
an
d
Re
se
ar
ch
W
A
M
us
eu
m
Dir
ec
tor
Str
at
eg
ic
Pl
an
ni
ng
Po
lic
y
O
ut
co
m
e 1
Th
e
or
ga
nis
ati
on
va
lu
es
eq
uit
y
an
d
di
ve
rsit
y
an
d
is
fre
e
fro
m
ra
ci
al
an
d
se
xu
al
ha
ra
ss
m
en
t
Se
cti
on
Fo
ur
–
Th
e
Plan
Initiative R
e
s
p
o
n
s
i
b
l
e
f
o
r
I
m
p
l
e
m
e
n
t
a
t
i
o
n
T
i
m
e
f
r
a
m
e
M
e
a
s
u
r
e
m
e
n
t
R
e
q
u
i
r
e
s
N
e
w
R
e
s
o
u
r
c
e
s
1.1 Reporting on
diversity outcomes is
included in public
documentation such
as Portfolio agency
annual reports via
agency websites
A
l
l
P
o
r
t
f
o
l
i
o
O
r
g
a
n
i
s
a
t
i
o
n
s
A
n
n
u
a
l
R
e
p
o
r
t
2
0
1
0
,
2
0
1
1
,
2
0
1
2
.
R
e
p
o
r
t
s
i
n
c
l
u
d
e
i
n
f
o
r
m
a
t
i
o
n
o
n
d
i
v
e
r
s
O
ut
co
m
e 2
W
or
kp
la
ce
s
ar
e
fre
e
fro
m
e
m
pl
oy
m
en
t
pr
ac
tic
es
th
at
ar
e
bi
as
ed
or
dis
cri
mi
na
te
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Appendix 5: Findings from Public Consultation 2007
Arts, Disability and Access – Let’s Talk Consultation
Monday 2 April 2007
10am – 12pm at the Western Australian Museum
Issues for Artists, Space:
. Availability to accessible arts spaces for visual and performing artists to practice, develop, have residencies and perform / exhibit.
. Residential Studio options would be more appropriate than City or Fremantle
. Studio leases to be flexible, to be leased or provided in short-term slots (less than 6 months) to accommodate issues regarding health and changes in circumstances.
. Accessible backstage, dressing rooms, toilets and performance areas for performing artists
. To look at the accessibility of short-term artist in residency programs – allow flexibility
. To explore the possibility of an Artist in Residency program with the Disability Services Commission
Issues for Artists, Materials:
. Access to financial support to purchase materials
. Access to various support to transport, lift/manoeuvre, purchase materials (may be funding or may be buddy, Pas, equipment)
Issues for Artists, Funding and others:
. Parental support and childcare costs to be taken into consideration
. Parking and transport; including more ACROD bays, bigger bays for accessible buses and taxis
. Grants programs; very difficult to interpret, very difficult to know what’s out there (if anything) unless you are securely visible and accessing other arts services and involved in membership organisations (i.e. artsource)
. Funding specific for ‘Disability Arts’ as an artform
Issues for all, attitudes and perceptions – education and awareness raising within the wider community for people with disabilities
. More programs on the value of people with disabilities as artists (linked to ‘Disability Arts’ as an artform), audiences, consumers and participators in everyday activities
. More promotion of the Disability Arts scene and more support to this artform from the wider community
. Reducing assumptions
. Ensuring that arts are for everyone and not just ‘high arts’ – promoting an inclusive arts sector
. Staff response to needs – individual contact, how they get their needs across. A checklist of questions that could be asked that are not so personal as to be prying but would cover enough bases and give staff enough information about who is coming through and what requirements they have.
. People’s perception that a physical disability such as requiring a walking frame implies an intellectual disability as well.
Venues:
. Often accessing a venue (just getting there, parking, going inside and getting a seat) is such an issue that it detracts for the overall arts experience
. Greater access to heritage listed buildings, exploration of modifications or using building differently.
. Consideration of noise barriers; some of which may come from noise generating art works, large crowds or group visits. These can cause great anxiety for some people with disabilities
. The use of checklists for access when planning events
. Ensuring that arts venues are promoting their accessible features, venues, events.
. Accessible Toilets: well trained staff to ensure support to access and give directions to accessible toilets. Ensuring they are large enough for turning space, heavy doors, self close functions. Provision of unisex (universally) accessible toilets
. DCA housing stocks to be developed into creative, accessible spaces. Creating ‘creative places’, areas to rest, be inspired, create work, find information, ‘safe places’.
Programming:
. Modified performances
. Support of people with disabilities in the planning and administration of arts programs (ie festivals or working with arts venues’ Program Managers)
. Support for Disability Arts as an artform
. To consider programming free events
. Booking Processes: To provide staff training and systems that allow and prompt staff to seek information on access requirements from people booking. To ensure basic information on parking and accessible toilets is provided to all who book tickets either verbally and / or in booking confirmation
. Funding to support the attendance of people with disabilities, their carers, family and friends at arts events
. Intergovernmental communication and development of programs that support arts and disability – eg work with housing and/or building and infrastructure
. Artists to be involved in the creation of art work that is programmed, being involved in creative processes and being valued
Information and promotion:
. Promoting arts as being for everyone
. Promoting arts to everyone
. Promoting arts events through disability organisations, local government, DSC
. Ensuring that arts events that are accessible are well promoted to the disability sector and to everyone, ensure programs and flyers include access information / symbols, promote the companion card scheme if it’s being used – may affect booking processes.
. Providing a printed calendar of events that is accessible and promoted through the disability sector. This should give priority to the promotion of universally accessible events. To include all arts and cultural events including local activities. Created and promoted through DCA
. Public awareness of disability and disability culture / disability arts by the DCA
. Promote events at other arts events
. Promote available DSC subsidies for membership to arts organisations, attendance at events etc
. Promoting events through text messages and websites
. Ensuring information is sent out in text format – easier to read that Word or PDFs
Consultation
. Very difficult to find out about arts consultation, usually find out by varied and obscure means
. Need better networks for promoting arts and cultural consultation – don’t always go to people at the top. Should target people working with people with disabilities directly.
. Consultation to go up in State Library noticeboard and other public noticeboards
. To explore the link with the Disability Services Commission Arts Steering Committee – for DCA to have a representative on this committee
Employment
. Employment packs very complex
. Need to promote staff support more
. Need to provide more staff at events and activities to support the needs of people with disabilities. Would be good to have staff that can supervise groups while carers go to toilets or assist with person with an access issue.
. Level 1 public sector recruitment test to be examined – DSC may have support in regard to this.
. Voice applications
. Online applications
. Greater training for arts staff; creating awareness of positive contributions, diversity, practical access issues, barriers to inclusion, communication and customer service
Grants and Funding:
. Grants to support access requirements at performances and events
. Grants for Artists (see Artists sections)
. Use of technology in grants application processes
. Grants for technology
. Working interdepartmentally to provide support for particular access costs (new communications)
Wednesday 4 April 2007
2pm – 4pm at the Subiaco Arts Centre
Issues for Artists, Employment:
. Support for people to access employment as artists or administrators within the arts sector
. Raise training and awareness of co-workers of the benefits, value and contributions people with disabilities can have to your organisations
. Organisations to provide support for an individual’s development – more staffing, training, materials and equipment, and extra help with lifting and moving art work.
. Flexibility in the workplace from arts organisations
. Mentoring within the workplace
. Developing an Artists Co-op; DCA to support the development of a network or Co-op of Artists with Disabilities so they can create work and not focus on the management / funding aspect.
. Links to employment agencies
. Links with Disability Employment Networks
Grants, funding and payment of grants:
. Grants programs; very difficult to understand, very difficult to know what’s out there (if anything) and difficult to find advice specific to the needs of people with disabilities
. Access to grants process – difficulties – trying to find out where to get grants to develop program in outer metro area for adults for drama, music – lots done by DADAA for the elderly and for children but not for adults with disabilities. Not a lot of information in the outer metro areas (eg in council offices, libraries).
. There needs to be one person that takes ownership of access and ensuring information is provided to the disability sector, one main contact who is skilled at access and can support people with disabilities through grants processes
. Grants that do not cut into income support programs for people with disabilities – DCA to work with Centrelink to ensure the best outcome for the grant recipient.
. Greater access to regional grants for accessible / disability related grants. Better access to grants officers in the regions, officers to return calls. Grants to improve access regionally
Issues for all, attitudes and perceptions – education and awareness raising within the wider community for people with disabilities
. More disability awareness programs that educate local arts organisations and/or smaller organisations that have contact with a lot of first time arts participants with disabilities.
. More education on inclusive work practices for arts organisations i.e. using volunteers, working with carers, mentoring roles for Artists with Disabilities
. Greater work with local government on community awareness and improving accessible local services.
. Education for front of house staff
. Appropriate usher behaviour. Turnover commensurate with carer turnover. Training occurring with DSC “getting it right” video.
Venues:
. Wheelchair access for larger electronic wheelchairs, larger wheel users to be asked to do walk throughs of venues pre-opening. To have consultation.
. Stop use of ‘back doors’ for people with disabilities
. Ensure adequate turning circles in spaces and toilets. Maximum building standards rather than minimum especially regarding turning circles.
. Use of drive-through drive ways is much better
. Improved stage access to His Majesty’s Theatre for electronic wheelchairs
. Monitor glare and reflections – ensure doors have clear strips to ensure that glass can be identified.
. Ensure sight is clear in all accessible seating areas
Programming:
. More art specifically for disability audiences – but open to everyone – extra support given to artists with disabilities to run exhibitions
. Programming by organisation other than DADAA
. Local libraries were identified as a safe environment where people can become comfortable with regularity and structure. Librarians set up a program that looked at support for customers on a specific day of the week for people with disabilities, sometimes even putting aside a special space or perhaps there could be a certain day when an access officer was present to support people at arts exhibitions, performances, events – an ‘access day’ and this was promoted.
. Special tours
. People with disabilities on a pension have trouble paying for carer to attend events – praise for companion card. Wider use of Companion Card and promoting it
. Programs combining arts groups of people with disabilities with mainstream organisations – inclusive models
. More audio description. Art Gallery applying for a grant to provide audio descriptions (through podcasting).
. To work with ACROD and local councils to improve access to arts and cultural services and programs
Information and promotion:
. Greater promotion of arts activities created by artists with disabilities and promoted within the disability sector
. Not enough good information for people with disabilities
Complaints Procedures:
. Rather than complaints procedure: recommendations. Should look at ideas, suggestions to improve the service rather than negative complaints – may be things that are easy to implement that have not been thought of.
Appendix 6: Tabulated Findings from Consultation
Question
How do you best describe yourself? Select the best description or fill in the Ot
When was the last time you used one of the Department’s services? Funding applic
When was the last time you used one of the Department’s services? Seeking employ
When was the last time you used one of the Department’s services? Customer servi
When was the last time you used one of the Department’s services? Website or pri
When was the last time you used one of the Department’s services? Venues a) Les
How could the Department improve public consultation, complaint mechanisms and d