TEAMS AND CULTURE

ASAE 1

Building a High Performance Team

and a Winning Culture

TEAMS AND CULTURE

ASAE 2

(T + C + EMF) x DE = BE

P

P

P

P

All effective strategy is just… VALUED DIFFERENTIATION X DISCIPLINED EXECUTION

II > EI

TEAMS AND CULTURE

ASAE 3

ORGANIZATIONAL EFFECTIVENESS AUDIT Answer the following questions as honestly as possible using this 1-10 point scale:

1 = Strongly Disagree 3 = Disagree Somewhat 5 = Not Sure 7 = Agree Somewhat 10 = Strongly Agree

1. We have a clear and detailed vision for the direction of our company that is very well communicated

throughout the entire organization:

2. Every employee has clear/quantifiable/observable performance objectives:

3. There is a high level of very open and honest communication throughout the organization:

4. I have a high level of trust in the skills, abilities, and integrity of my co-workers:

5. There is a high sense of urgency within the organization to get things done:

6. We have only the best, highly competent people in all areas of the organization:

7. We focus very intently on the needs of our customers:

8. There are no politics, rumor-mongering or finger-pointing within our organization:

9. Our key leaders operate as a highly-effective team:

10. There is a high level of both personal and mutual accountability within the organization:

11. People display a positive, enthusiastic attitude throughout the organization:

12. We are superb at collecting and using feedback from our customers:

13. Our organization displays great discipline in pursuing our focused business objectives:

14. I am very pleased with where our organization is in the marketplace today:

TEAMS AND CULTURE

ASAE 4

Orange Revolution: 4 + 1

Clear, specific, measurable and binary goals (no ambiguity) _______

High levels of trust across the entire organization _______

Free flow of all pertinent information across the entire organization (transparency) _______

High levels of both personal and mutual accountability _______

A focus on catching people doing things right and rewarding them _______

Wow No Surprises Cheer

F

F

F

F

F

P

P

M

R

TEAMS AND CULTURE

ASAE 5

Elements of a Winning Culture

1. People enjoy the work they do and the people they work with _______

2. People take pride in the work they do and the company they work for _______

3. There are high levels of engagement, connection, camaraderie and a community of caring_______

4. There is a culture of fairness, respect, trust, inclusiveness and teamwork_______

5. The leaders walk the talk, live the values and communicate a clear vision and strategy for growth_______

6. Lots of open, honest, robust and transparent communication across the entire organization _______

7. The company invests back in employees; there is a commitment to learning, coaching

and development _______

8. There is a bias for action, employees have an ownership mentality and always strive to

give their personal best _______

9. There is high accountability and a strong focus on delivering the desired results_______

10. There is ample recognition and rewards and mediocrity is not tolerated _______

TEAMS AND CULTURE

ASAE 6

Why Do You Work Where You Work?

1.

2.

3.

4.

5.

6.

Six characteristics of a leader that people willingly follow…

TEAMS AND CULTURE

ASAE 7

What are the top FIVE things you look for in an “Ideal Team Member”?

Elements of High-Performance Team

________D

_______ M

_______ C

_______ C

_______ M

_______ D

TEAMS AND CULTURE

ASAE 8

Key Team Competencies

1. Setting clear, specific and measurable goals _______

2. Making assignments extremely clear and ensuring required competence _______

3. Establishing 100% accountability for high performance across the entire team _______

4. Running effective team meetings _______

5. Building very strong levels of trust _______

6. Establishing open, honest, frank and safe communication _______

7. Managing conflict effectively _______

8. Creating mutual respect and collaboration _______

9. Encouraging prudent risk-taking, creativity and innovation _______

10. Engaging in ongoing team building activities _______

TEAMS AND CULTURE

ASAE 9

THE 4 + 2 FORMULA

THE FOUR PRIMARY MANAGEMENT PRACTICES

1 = Not at all 3 = Poor 5 = Fair 7 = Good 10 = Superior /Excellent

1. Strategy: Devise and maintain a clearly stated, focused vision and strategy _______

Whatever your strategy, it will only work if it is sharply defined, clearly communicated, and well

understood by employees, customers, partners, and investors.

2. Execution: Develop and maintain flawless operational execution _______

You might not always delight every customer, but make sure that you never disappoint them. Winners

consistently meet the expectations of their customers by delivering on their value proposition. Bad

quality surely will hurt.

3. Culture: Develop and maintain a performance-oriented culture _______

One of the best indicators of being performance-oriented is the way you deal with your own poor

performers. It is easy to reward good performers. What matters is whether you have the courage to get

rid of poor performers.

4. Structure: Build and maintain a fast, flexible, flat organization _______

What really counts is whether structure reduces bureaucracy and simplifies work. Simpler and faster -

such are the best goals for all organizations.

THE FOUR SECONDARY MANAGEMENT PRACTICES

5. Talent: Hold on to talented employees and find more _______

Winning organizations pay great attention to finding, growing, developing, and rewarding very talented

people.

6. Leadership: Key leaders are truly committed to the business _______

The research data clearly showed that the leadership effectiveness of the top executives, on average,

influenced 15% of the variance in corporate performance, for better or for worse.

7. Innovation: Make innovations that are industry transforming _______

Agile companies that were highly innovative and able to anticipate rather than react to disruptive

events in the marketplace, were always the winner.

8. Mergers and Partnerships: Make growth happen with mergers, alliances, and partnerships _______

Internally generated growth is essential, but companies that can also master mergers and partnerships are

much more likely to be winners.

Based on: "What (Really) Works” by Joyce

THE FUTURE OF BUSINESS

ASAE 10

Key Drivers of Business Success

From: Practice What You Preach by Maister

Financial

Performance

Quality P&S

&

Customer Relationship

Employee

Satisfaction

Empowerment High Standards

Long - term

Orientation Enthusiasm, Commitment,

Respect

Training &

Development Fair

Compensation

CR=104.12

CR= .404

CR=.334

COACH

CR=.277 CR=.275 CR=.249

THE FUTURE OF BUSINESS

ASAE 11

Here is a checklist of actions that led these companies to bring in financial returns that were often as much as 20 times greater than their competitors...

1 = Strongly Disagree 3 = Disagree Somewhat 5 = Not Sure

7 = Agree Somewhat 10 = Strongly Agree

We have an uncompromising determination to achieve excellence in everything we do:

We have a real commitment to high-quality work, and tolerate nothing less: _______

We have a real commitment to high levels of customer service, and tolerate nothing else: _______

In this company we set and enforce very high standards for performance: _______

Management gets the best work out of everybody in the company: _______

The quality of the work performed by our group is consistently high: _______

We make our customers feel as though they are very important to us: _______

Customer satisfaction is a top priority in our company: _______

We listen very well to what the customer has to say: ________

We are extremely good at building long-term customer relationships: ______

The people in our company do "whatever it takes" to do a good job for the customer: ________

We do a good job of resolving customer problems when they occur: ________

The level of quality service delivered by my group/team is consistently high: _______

READ THAT LIST AGAIN… AND AGAIN!!!!!

THIS IS CRITICAL TO YOUR SUCCESS

THE FUTURE OF BUSINESS

ASAE 12

Adapted from Scaling Up by Vern Harnish

The executive team is high-functioning and aligned ______

Everyone is aligned with the number one thing that needs to be accomplished this quarter to move the

company forward ______

Communication and information that flows through the organization accurately and quickly ______

Every facet of the organization has a person assigned with accountability for ensuring goals are met ______

Ongoing employee input is collected to identify obstacles and opportunities ______

Reporting and analysis of customer feedback data is as frequent and accurate as financial data ______

Core values and purpose are “alive” in the organization ______

Employees can articulate the key components of the company strategy accurately _____

All employees can answer quantitatively whether they had a good day or week ______

The company’s plans and performance are visible to everyone ______

THE FUTURE OF BUSINESS

ASAE 13

The Five Keys to Accountability

1. 100% Clarity + Appropriate Authority _______

2. 100% Agreement _______

3. Track & Post (Easy to understand + highly visible) _______

4. Coach, Mentor, Train and Support _______

5. Reward Success / Punish Failure _______

THE FUTURE OF BUSINESS

ASAE 14

WORKSHOP: IDEAS INTO ACTION Go back page-by-page and carefully look through the entire book. Compare and contrast your scores on the

various audits and re-read any notes you wrote. What are the themes that emerge… the patterns? Look for

any scores below a 7 as an area that needs improvement and anything in the 1-5 range as a serious problem

that needs attention.

The goal here is to really dig into these topics so you can take an honest look at the actual current state of

your organization. This is a rare opportunity to take a critical look at how well your organization is truly

operating and specifically what must be done to improve it. Take this exercise very seriously and push

yourself to really understand what these scores and everything you learned today about world-class

organizations could mean to your business.

1. Strengths

What was the pattern of high scores? In what major areas did you seem to have as strengths, where you

scored an 8 or higher across all of the workshops?

2. Weaknesses

What was the pattern of low scores? In what major areas did you seem to have as weaknesses, where you

scored a 6 or lower across all of the workshops?

THE FUTURE OF BUSINESS

ASAE 15

3. Key Strategies for Success

Based on everything you have learned here today and your own personal business experience, what do you believe are the top strategies your organization must focus on to build and sustain success? What are the 3 - 5 most important ideas that will drive your organization’s future? (Please describe these in detail. You might lead off with a single word or short phrase, but then you’ll need to give a definition and description to exactly what you mean. It must be clear precisely what each idea means and how you will pursue it.)

THE FUTURE OF BUSINESS

ASAE 16

4. Organizational Action Steps

Please list at least 4 specific, measurable, observable and BINARY action steps that your organization can take to implement the ideas you learned today. Based on the list you just created, as well as the strengths and weaknesses you identified, what can be done right away to take the lessons of this class and put them into positive action for your organization?

THE FUTURE OF BUSINESS

ASAE 17

5. Personal Action Steps

Please list at least 4 specific, measurable, observable and BINARY action steps that YOU can take to

implement the ideas you learned today. Based on the list you just created, as well as the strengths and

weaknesses you identified, what can you do to make a more positive impact on your organization’s

success?

THE FUTURE OF BUSINESS

ASAE 18

NOTES:

THE FUTURE OF BUSINESS

ASAE 19

NOTES

THE FUTURE OF BUSINESS

ASAE 20

It is my sincere hope that you have enjoyed this class and found it extremely valuable. The challenge now is to

take everything you have learned and apply it in your business. Even the best ideas in the world are useless

without massive action behind them.

If you did find this class of value, I also hope that you will enthusiastically refer me to any colleagues or

companies that you think would find value in the sort of programs I offer. 99.9% of all of my business comes

from happy clients telling their friends and colleagues about my programs, and I thank you very much for taking

a moment to let lots of people know about my work.

If there is anything you need from me please do not hesitate to send a note or call, I’m here to assist you in any

way I’m able.

john@johnspence.com

www.johnspence.com

blog.jognspence.com

Twitter: @AwesomelySimple