Doc No. FM0854 issue 1 Advent XT2 Assisted Living Call Management System _________________________________________________________________________________________________ ascom IP-DECT Installation Manual d43 Tynetec operates a policy of continual product improvement and reserves the right to modify the specification of its products. If any variation to the details in this document are suspected please contact Tynetec’s Technical Support. Tynetec, a business unit of Legrand Electric Ltd Cowley Road, Blyth Riverside Business Park, Blyth, Northumberland, NE24 5TF. T: +44 (0) 1670 352 371 www.tynetec.co.uk _______________________________________________________________________________________________________________________ Trusted Technology Caring for People
Transcript
Doc No. FM0854 issue 1
Advent XT2 Assisted Living Call Management System _________________________________________________________________________________________________
ascom IP-DECT Installation Manual
d43
Tynetec operates a policy of continual product improvement and reserves the right to modify the specification of its products.
If any variation to the details in this document are suspected please contact Tynetec’s Technical Support.
Tynetec, a business unit of Legrand Electric Ltd Cowley Road, Blyth Riverside Business Park, Blyth, Northumberland, NE24 5TF. T: +44 (0) 1670 352 371 www.tynetec.co.uk _______________________________________________________________________________________________________________________
18 Specification: Ascom IPBS2 IP-DECT Access Point 21
19 Specification: Matrix NENX IP50 PBX 22
20 Specification: Netgear 16 & 24 Port Ethernet Switches 23
21 Specification: APC Uninterruptible Power Supply 24
22 Amendments Record 25
Doc No. FM0854 issue 1 Page 3
1. PRODUCT OVERVIEW The ascom IP-DECT system is a reliable wireless communication solution that combines Voice over IP (VoIP) with Digitally Enhanced Cordless Telephony (DECT) technology. It offers enterprise-grade telephony over secure dedicated frequency bands.
• IP (Internet Protocol) - universal standard for inter-networking that maximizes scalability and interoperability.
• DECT (Digital Enhanced Cordless Telephony) - secure radio communication standard that delivers superior voice quality over reserved radio frequency bands.
The IP-DECT system allows 2-way voice communications with residents via the Advent XT2 warden call system and between staff, both internally and externally if required.
When the Advent XT2 is operating in onsite mode all alarm calls are reported via the IP-DECT system. When the phone rings the caller will be identified on the display (provided the phone book memory is programmed), when answered a voice message will announce the call type and channel ID before a speech link is opened.
The size/complexity of the building will determine the number of IP-DECT Access Points needed to achieve site-wide radio coverage. The exact quantity and positioning of the IP-DECT Access Points will be determined by a site survey prior to commencing the installation.
All IP-DECT Access Points are star-wired from a central PoE Ethernet Switch on Cat5e cable (max length 100 metres). The model of PoE Switch will be determined by the number of IP-DECT Access Points fitted.
The Matrix NENX IP50 PBX allows up to 50 IP-DECT handsets to integrate with the Advent XT2 warden call system, it also allows phone-phone calling and access to an outside line to make/receive external calls. The IP-PBX comes pre-configured so all incoming CO lines ring all SLT analogue and all IP extensions. If required, day/night groups can be set so different handsets can be alerted depending on the time of day. Alternatively, the handsets can be configured into zones, so alerts are only notified to the staff responsible for specific areas.
There are 2 types of IP-DECT handset available; the standard d43 model and a higher spec d63 model. These can be mixed on the same installation up to a maximum of 50 handsets per site.
In the event of a mains power failure a UPS (Uninterruptable Power Supply) will maintain operation of the complete IP-DECT system. The length of time the IP-DECT system will remain operational depends on the number of IP-DECT Access Points connected and the volume of traffic. If the UPS shuts down all onsite calls will be reported to the fixed desk telephone connected to SLT1 on the Matrix IP-PBX.
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2. SAFETY INSTRUCTIONS
Read and understand these instructions before use. Refer to the Manufacturers installation and user guides for more information (see section 6 of this manual). Keep all instructions for future reference.
Take care when working on step ladders during installation or service.
Isolate the mains supply before removing covers.
Do not disassemble any part of the system or attempt to repair it yourself.
No user serviceable parts inside. Refer all servicing to qualified service personnel.
PSU’s should only be connected to a 220-240VAC 50/60Hz mains supply. If you are unsure of the type of power supply consult your local power company.
Danger of explosion if rechargeable batteries are incorrectly replaced. Use only Manufacturer approved batteries as specified in this manual.
Only use Manufacturer approved cable during installation. See section 7 of this manual for details of cable type, recommended colour code and cable length restrictions.
IP-DECT products should be located at least 5 metres away from any other electronic equipment. Failure to provide this separation may result in reduced radio range.
Do not locate IP-DECT products above a radiator or other heat source.
Do not expose IP-DECT products to direct sunlight.
Do not submerge IP-DECT products in water and do not use in damp or humid conditions.
Do not drop or expose IP-DECT products to high vibration or shock.
Do not expose IP-DECT products to dripping or splashing water. Liquids can cause a failure and/or a fire hazard.
Clean IP-DECT products with a damp cloth and a non-abrasive cleaning product. Polish with a dry duster. DO NOT use a wet cloth.
Avoid using harsh, abrasive or corrosive cleaning agents or detergents (e.g. scouring powders, bleaches, polishes, etc.) when cleaning IP-DECT products.
At their end of life IP-DECT products should be disposed of and recycled in accordance with the environmental regulations. See the Regulatory Information in section 3 of this manual.
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3. REGULATORY INFORMATION
This symbol on the product indicates it complies with all relevant EU Directives as required by law e.g. Radio & Telecommunication Terminal Equipment (RTT&E), Safety of Information Technology Equipment (LVD), Electro Magnetic Compatibility (EMC) and Restriction of Hazardous Substances RoHS. See the Specification for each individual product in section 14 onwards for relevant Approvals. A copy of the complete Declaration of Conformity is available from Tynetec.
This symbol on the product indicates it is classed as Electrical or Electronic Equipment and should not be disposed of with other commercial waste at the end of its working life.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2012/19/EU) has been put in place to recycle products using the best available recovery and recycling techniques to minimise impact on the environment, treat hazardous substances and avoid increasing landfill.
For product disposal please contact your supplier and check the terms and conditions of the purchase contract and ensure this product is not mixed with other commercial waste for disposal.
This symbol on batteries indicates separate collection. Batteries contain chemicals that can be hazardous to health and the environment and should not be disposed of in the waste bin.
The EU Directive (2006/6/EC) has been put in place to ensure the safe disposal and recycling of batteries.
Return used batteries to your supplier or drop-off at your local municipal waste recycling depot.
NTENTS
4. MAINTENANCE & CARE For peace of mind and to ensure your system is maintained to the highest standard Tynetec recommend an annual Maintenance Contract. This will provide vital assistance in times of need from a nationwide team of trained Service Engineers who specialise in warden call systems.
A Preventative Maintenance Visit (PMV) is also recommended, this covers the replacement of all batteries, a full system test, software updates (where applicable) and a Service Certificate.
For more information on Maintenance Contract packages and PMV’s please contact your local Tynetec Approved Installer, a list can be found on our website; www.tynetec.co.uk/installer-locator
MONTHLY MAINTENANCE
The Matrix IP-PBX, Ethernet Switch and IP-DECT Access Points do not require any regular maintenance, if any items show signs of damage they should be replaced immediately by a Service Engineer. Handsets should be cleaned regularly using anti-bacterial wipes. Products needing repair can be returned via the website; www.tynetec.co.uk/returns-policy ANNUAL MAINTENANCE
Rechargeable batteries in the IP-DECT handsets should be replaced every 2-3 years or 500 charging cycles. The rechargeable batteries in the UPS should be tested every year by a Service Engineer and replaced every 3-5 years depending on the number of discharge cycles and environmental conditions. See the specification for each product in section 14 onwards for details of battery types.
In the unlikely event that the IP-DECT system needs to be turned-off or reset, please ensure all active calls are actioned before proceeding.
5. IP-DECT OVERVIEW The maximum theoretical range for any IP-DECT system is 500 metres under ideal conditions, in practice the range will rarely exceed 300 metres due to reflections from nearby buildings, trees, water, etc.
Obstructions inside buildings such as walls and floors will reduce the range, some construction materials such as foil backed plasterboard, reinforced concrete or stone walls will reduce range further.
Environmental conditions such as high levels of transmission at nearby frequencies or emissions from other electrical equipment may also reduce range.
Clear line-of-sight will give maximum radio coverage, it is impossible to state a specific indoor range in advance of a site survey; however, as a guide you can usually achieve 50 metres radius from each IP-DECT Access Point.
Locating the IP-DECT Access Point as high and free from immediate obstruction as possible will help to maximise its range. Even if the Access Point is placed in the optimum position it may not always achieve coverage in the most remote corners, if this is the case then Access Points will be required.
The IP-DECT Access Points should always be located at least 5 metres away from the Advent XT2 controller, NTR’s or any other electrical equipment to avoid the risk of interference.
All IP-DECT products must be sited in a dry secure area; they are NOT suitable for outdoor locations.
AVOID LOCATING IP-DECT PRODUCTS…
WITHIN 5 METRES OF OTHER ELECTRONIC
EQUIPMENT
DIRECTLY ABOVE A HEAT SOURCE
IN DIRECT SUNLIGHT NEAR TO SPLASHING WATER
IMPORTANT NOTE:
Care must be taken during installation and commissioning of any IP-DECT system to ensure full radio coverage and correct Radio Part Numbering. Failure to follow the Manufacturer’s installation and programming instructions may result in blind spots or calls dropping-out when moving between radio cells. Always perform several test calls in all extremes of the building with all IP-DECT handsets in use, i.e. simultaneous phone-phone calls.
S
Doc No. FM0854 issue 1 Page 7
6. RELATED DOCUMENTATION This manual provides general information regarding the installation of the ascom IP-DECT system. For more detailed information refer to the ascom installation and user guides. ASCOM DOCUMENTS
You can request copies of the ascom documents listed below from Tynetec’s customer support;
• Quick Reference Guide for ascom d43 IP-DECT Handset
• User Manual for ascom d43 IP-DECT Handset
• Configuration Manual for ascom d43 IP-DECT Handset
• Quick Reference Guide for ascom d63 IP-DECT Handset
• User Manual for ascom d63 IP-DECT Handset
• Configuration Manual for ascom d63 IP-DECT Handset
• Installation & Operation Manual for ascom CR3 Charging Rack
• Installation Manual for ascom IPBS2 IP-DECT Access Point
Doc No. FM0854 issue 1 Page 8
PIN No. Cat5e WIRE COLOUR
1 White/Orange
2 Orange
3 White/Green
4 Blue
5 White/Blue
6 Green
7 White/Brown
8 Brown
45
87
3
6
2
1
P10280 TYPE "A"CUT BOTH RESISTORS OFF PCB
45
8
7
3
6
2
1
P10280 TYPE "B"NO RESISTORS BUT DIFFERENT PIN-OUT
ABC FED
IHG LKJ ONM
VUTSRQ
P
ZYX
W
ascom
ascom
7. SITE WIRING REQUIREMENTS ASCOM IP-DECT SYSTEM
WALL SOCKET CONNECTION
IP-DECT Access Points should be connected to the PoE Ports on the Ethernet Switch using Cat5e RJ45 wall sockets and Cat5e Patch Leads.
Wire between the wall sockets using Cat5e Ethernet U/UTP cable (Belden Type: 1583E.00B100) or equivalent (Tynetec Part No. YW1731). The total cable length must not exceed 100 metres. For distances greater than 100 metres an additional Ethernet switch of LAN extender will be required.
RJ45 Wall Socket: Tynetec Part No. P10280
Surface Backbox: Tynetec Part No. O15090
2m Patch Lead: Tynetec Part No. W00402
2m Patch Lead
2m Patch Lead
Cat5e Cable (Max 96m)
Make all 8 connections
16 Port Ethernet Switch (8 PoE)
RJ45 Wall Socket RJ45 Wall Socket
IP-DECT Access Point
Use PoE Ports 1-8 for Access Points Connect Matrix NENX IP50 PBX
Ethernet to Port 9
Doc No. FM0854 issue 1 Page 9
8. ASCOM d43/d63 IP-DECT HANDSETS Durable, robust, and feature rich ascom d43/d63 IP-DECT handsets are designed to enable healthcare personnel to be mobile while still within quick reach in critical situations. The higher spec d63 handset is protected against splashing water making it suitable for use in wet room environments.
ascom d43 (Tynetec ZXT571)
ascom d63 (Tynetec ZXT572)
For more information refer to the ascom d43/d63 user manuals (see section 6).
Loudspeaker
Backlit 1.8” TFT 262k Colour Display (128 x 160 pixels)
Volume Buttons
Soft Keys On/Off & End Call Key
Call Key
4 Way Navigation Key
Microphone
Headset Connector
Shift/Key Lock
Rear Belt Clip
Sound Off Key
Multifunction Button
Mute Button
5 Way Navigation Key All other d63 features are the same as the d43 above
Alpha-numeric Keys
Backlit 2.0” TFT 262k Colour Display (240 x 320 pixels)
Backlit Alphanumeric Keys
Rear Belt Clip
Doc No. FM0854 issue 1 Page 10
9. ASCOM d43/d63 IP-DECT HANDSET CHARGERS Each ascom d43/d63 IP-DECT handset is supplied with a desktop charger and a plug-top mains adapter. Select the UK AC plug from the changeable plugs provided and simply clip into place on the adapter. ascom DC3-UABA (Tynetec W03035)
OPTIONAL CHARGING RACK
The optional Charging Rack can charge up to 6 Ascom d43/d63 IP-DECT handsets at the same time. This provides charging from one mains socket, eliminating the need for 6 separate mains sockets, PSU’s and chargers. The Charging Rack can be free-standing desktop mounted or wall mounted.
With the Charging Rack you can benefit from access to fully charged handsets at any time, it is easy to see which handsets are charged and if any are missing. ascom CR3-ABAC (Tynetec W03036)
The Charging Rack power cord is fitted with an IEC C13 connector and a UK 13A mains plug.
For more information refer to the ascom CR3 installation and operation manual (see section 6).
Charging Rack for up to six d43/d63 IP-DECT Handsets 453mm x 156mm x 98mm (LxWxH)
Mains Adapter for Desktop Charger
Doc No. FM0854 issue 1 Page 11
10. ASCOM IPBS2 IP-DECT ACCESS POINTS Ascom IP-DECT Access Points are a compact design with an integrated antenna. They connect to the Matrix NENX IP50 PBX via LAN and support Power over Ethernet (PoE) for ease of installation, they require no additional cabling to support telephony.
All wireless transmissions are encrypted and support cipher re-keying during calls to safeguard against radio eavesdropping. They feature multiple channels with capacity for up to eight simultaneous voice calls plus a dedicated alarm channel. The built-in antenna has exceptional radio coverage. ascom IPBS2 (Tynetec ZXT570)
STATUS LED INDICATOR
The front Status LED will indicate the IP-DECT Access Point status by different colours and flash patterns, see the table below;
LED Colour Meaning
Steady Blue Idle/OK – operational and no traffic
Fast Blue Flashing Start-up/Searching – start-up phase or searching for air synchronization
Blue with short Flash Off Active Traffic – operational and traffic
Blue with short Flash Red Busy – fully occupied with traffic
Fast Red Flashing Error – no Ethernet connection
Steady Red Fatal Error – hardware fault
Refer to the ascom IPBS2 installation manual for more Status LED flash patterns including yellow used during firmware upgrades and deployment mode. RESET BUTTON
You can restart or reset the IP-DECT Access Point using the RESET button on the rear face, see the table below for the 2 possible actions;
Press Button Action
Short press (<1 Secs) Access Point restarts when the button is released
Long press (~10 Secs) until front LED starts flashing Blue then release
All configuration parameters will be reset to default values
Wall Mounting Bracket on Rear
Front Status LED
Surface Mount ABS Enclosure
170 x 170 x 38mm (HxWxD)
Power Supply Port on rear (Not Used)
Reset Button on Rear
LAN/PoE Port on rear
Doc No. FM0854 issue 1 Page 12
10. ASCOM IPBS2 IP-DECT ACCESS POINTS IP-DECT Access Points can be fixed to a wall or a ceiling using the plugs, screws and mounting bracket included. Alternatively, a flexible metal band or strap (not included) can be used to fix to a pole or beam.
IP-DECT Access Points can be installed vertically or horizontally – the mounting positions should have been pre-determined by a site survey. They should always be placed in way that they are not facing large metal objects such as heating or ventilation pipes/ducts.
Fixing IP-DECT Access Points to metal surfaces is not recommended for several reasons. If this is unavoidable, try and ensure a distance of 1 metre between the Access Point and the metal surface.
FIXING THE MOUNTING BRACKET TO A WALL
1. Hold the mounting bracket with its flat side against the wall with the text “TOP” upwards and mark through the two fixing holes. The minimum distance between the top hole and the ceiling (or any object above) must be at least 100mm. If the distance is less the Access Point cannot be slid onto its bracket.
2. Drill the two holes using a 6mm drill bit and insert the 2 wall plugs provided.
3. Position the mounting bracket with its flat side against the wall and fix with the two screws provided. FIXING THE MOUNTING BRACKET TO A CEILING
Fixing to a ceiling is the same as a wall described above. When the Access Point has to be positioned above a suspended ceiling ensure the front face of the Access Point points downwards. FIXING THE MOUNTING BRACKET TO A POLE OR BEAM
The mounting bracket can be fixed to a pole (diameter ≥45mm) or a beam (wider than 50mm) by means of a strap or flexible metal band less than 30mm wide. The strap or flexible metal band is not included.
For more information refer to the ascom IPBS2 Access Point installation manual (see section 6).
100mm
LAN/PoE Port
57mm
CEILING
Mounting Bracket Screws & Plugs
IP-DECT Access Point
CL
Pole or Beam Mounting
Strap
170mm
25mm
170mm
Doc No. FM0854 issue 1 Page 13
11. MATRIX NENX IP50 PBX The Matrix NENX IP50 PBX provides 4 CO (TWT) analogue trunks for connection to the XT2 system and the outside world, an Ethernet port for up to 50 IP extensions (IP-DECT handsets) and 2 analogue extensions for standard (SLT) desk telephones.
IP-PBX CONNECTIVITY
IP-PBX CONFIGURATION The Matrix IP-PBX is supplied with a standard Tynetec Config – all incoming calls ring all extensions. Dial 81 for CO1 (XT2) and 82 for CO2 (outside line).
Doc No. FM0854 issue 1 Page 14
12. IP-DECT SYSTEM INSTALLATION Using the Matrix NENX IP50 PBX and a 16 Port (8 PoE) Ethernet Switch the IP-DECT system can expand up to 8 IP-DECT Access Points and 50 IP-DECT handsets. For larger installations requiring more than 8 Access Points a 24 Port PoE Ethernet Switch should be used for up to 24 Access Points. Larger or more Ethernet Switches can be used to provide PoE ports for up to a maximum of 1024 Access Points.
See Tynetec Drg No. ZXT900 ISS B sheet 8 of 8 for detailed connections
PART NUMBERS
Part No. Description Notes
ZXT548 700VA UPS Optional - 1 per site
ZXT558 Matrix NENX IP50 PBX (50 IP Extensions) 1 per site
ZXT549 16 Port Ethernet Switch (8 x PoE) 1 per site for up to 8 Access Points
ZXT559 24 Port Ethernet Switch (24 x PoE) 1 per site for up to 24 Access Points
ZXT570 Ascom IP-DECT Access Point as required - max 1024
ZXT571 Ascom d43 IP-DECT Handset & Charger max 50 per site
ZXT572 Ascom d63 IP-DECT Handset & Charger
ZCS766 CLI Desk Telephone 1 per site
UPS (OPTIONAL)
To maintain IP-DECT operation during a mains failure the Matrix NENX IP50 PBX and Ethernet Switch must both be powered from the battery backed output sockets on the UPS.
Note: If the Matrix IP-PBX and Ethernet Switch are plugged directly into the mains there will be no IP-DECT coverage during a mains failure; however, the CLI desk telephone connected on SLT1 will still operate.
IP-DECT Handsets (max 50) Matrix NENX
IP50 PBX
CLI Desk Telephone
External Tel Line
Advent XT2 Line 1
240V AC
700VA UPS (optional)
Advent XT2 Line 2
16 Port Ethernet Switch (8 x PoE)
IP-DECT Access Points
Max 8 with 8 PoE Port Switch
CO1
CO2
CO3 SLT1
ETHERNET
POWER
1-8
LAN/PoE LAN/PoE
9
Doc No. FM0854 issue 1 Page 15
12. IP-DECT SYSTEM INSTALLATION 16 PORT ETHERNET SWITCH CONNECTIONS
The 16 Port Ethernet Switch provides 8 PoE Ports for the IP-DECT Access Points.
POWER - connect to the mains supply (or a battery backed output on the optional UPS) via the in-line 48V DC PSU module provided. PORTS 1 to 8 - connect to the IP-DECT Access Points using RJ45 patch leads/wall sockets. These connections can be extended to a maximum of 100 metres using Cat5e cable. PORT 9 - connect to the Matrix NENX IP50 PBX Ethernet Port using an RJ45 patch lead. MATRIX CONNECTION
The Matrix NENX IP50 PBX interfaces the Advent XT2 to the IP-DECT equipment; it also gives access to an outside line and allows zoning of calls.
24VDC - connect to the mains supply (or a battery backed output on the optional UPS) via the in-line 24V DC PSU module provided. CO1 - connect to the Advent XT2 DECT 1 output using the RJ11/BT lead provided. CO2 - connect to an external telephone line using the RJ11/BT lead provided. CO3 - connect to the Advent XT2 DECT 2 output using the RJ11/BT lead provided. SLT1 - connect to the CLI desk telephone via a BT master socket (cut plug off the RJ11/RJ11 lead provided). ETHERNET - connect to Port 9 of the 16 Port Ethernet Switch using the RJ45 patch lead provided.
The Matrix must have its IP address set to 192.168.0.2, its factory programmed so all incoming lines ring all extensions. If an incoming line is to ring specific extensions then the Matrix must be re-configured.
Note; in the event of a mains failure i.e. if the UPS batteries run flat or if a UPS is not fitted, the Matrix connects CO1 to SLT1 and the Advent XT2 will only ring the CLI desk telephone. IP-DECT ACCESS POINT PROGRAMMING
Refer to the manufacturer’s installation guide for full instructions – see section 6. ADVENT XT2 PROGRAMMING
The PBX Ring Type must be enabled in the Advent XT2 programming – see the Onsite & General Setup section of the Advent XT2 programming manual (Doc No. FM0815).
Doc No. FM0854 issue 1 Page 16
13. IP-DECT SYSTEM COMMISSIONING This section describes the visual inspection and tests that must be performed after completing the installation and setup of the IP-DECT system. The purpose of the visual inspection and tests is to verify that the installation has resulted in a correctly functioning system. If it appears that a part is malfunctioning while the system is installed correctly (that is, no cabling faults, no configuration faults), refer to the Troubleshooting (section 10) of the ascom IPBS2 installation manual for fault finding. RADIO COVERAGE VERIFICATION TESTS
The radio coverage verification consists of two tests:
• Access Point operation test
• Radio Coverage test
IMPORTANT: ensure that the IP-DECT handset batteries are fully charged before performing the tests. ACCESS POINT OPERATION TEST
The purpose of this test is to check if all Access Points are operational.
1. Put a handset in the service display mode (DCA mode), see applicable User Manual for the handset. 2. Walk around the site referring to the Access Point location drawing. 3. Move close to each Access Point and check that the handset locks to it (the service display should
display the correct number).
After having checked that all Access Points are operational proceed with the Radio Coverage test. RADIO COVERAGE TEST
The purpose of this test is to verify that there is satisfactory field strength to enable good speech quality everywhere within the covered area (rooms, lift shafts, staircases). This test is performed with two handsets and requires two persons.
1. Place the handset in the service display mode (DCA mode) and call the other handset. One user of the handset should now start moving around the covered area. Both users must check that a good speech quality is maintained everywhere. Special attention should be paid to areas such as edges of the building and areas behind metal structures where there is a possibility of reduced speech quality.
2. Mark areas where audio break-up or mutes are heard.
When the Radio Coverage test is complete the results should be evaluated. If the coverage is not sufficient you should review the planning and re-locate or add more Access Points as required. CORDLESS EXTENSION NUMBER TEST
This test checks the connection from the IP-DECT system to the IP-PBX for each handset. Furthermore it checks that all the handset numbers have been correctly programmed. The test is performed by calling all handsets from one specific handset.
1. Put all handset together in order of extension number on a table. 2. Go off-hook with each handset and check that the dial tone is heard. 3. Call with a handset (handset A) all other handsets sequentially and check that the handset with the
corresponding number on its display rings when called. 4. Call handset A and check if it rings.
