Presentation: Service | PL-000022-r6 | May 09, 2011 Verticals TOC »

ASCOM TECHNICAL SERVICES »

[ SERVICES ]

2Presentation: Service | PL-000022-r6 | May 09, 2011

Extend and enhance the standard warranty to cover your Ascom hardware

Two levels of PPP (Pinnacle and Standard Extended)

Pinnacle Plan enhances and extends the standard warranty

The Standard Extended Plan extends the standard warranty

Pricing is per portable handset

Ideal for demanding environments(accidental damage, liquid damage, etc.)

Product Protection Plans (PPP)

Ascom Service Plans

[ SERVICES ]

3Presentation: Service | PL-000022-r6 | May 09, 2011

Ascom Service Plans

Mission critical coverage for Unite Applications and Appliances

Product upgrades for new features and performance improvements

Product updates such as serviceability improvements, interoperability updates, security updates and corrections

Product advisories and direct access to the Ascom experts for technical assistance

An exclusive remote service package that keeps you in the spotlight

Priced at 21% of applicable license fees

Unite Maintenance Plan (UMP)

[ SERVICES ]

4Presentation: Service | PL-000022-r6 | May 09, 2011

Ascom Service Plans

Direct access to the experts for timely technical assistance

24x7x365 telephonic support

Minimize malfunction related downtime Access to Ascom online tools, software and

reference guides Receive technical advisories Award winning incident management system

backed by BMC Software and GoToAssist to ease remote service efforts

Receive vouchers for the Ascom Training Academy

Priced per portable device and Ascom Base Station and/or Ascom Access Point

Technical Assistance Plan (TAP)

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5Presentation: Service | PL-000022-r6 | May 09, 2011

Professional Services Implementation Project Management Clinical Services Installation Services System Analysis

RF Surveys

[ SERVICES ]

6Presentation: Service | PL-000022-r6 | May 09, 2011

Implementation Project Management Implementation Project Management is provided to

manage the Ascom Project Lifecycle (Initiation, Planning, Installation, Training, Live and Close).

Clinical and other mission critical installations require professional leadership.

Pricing is per day based on the type of implementation project and other professional services provided.

[ SERVICES ]

7Presentation: Service | PL-000022-r6 | May 09, 2011

Clinical Services (Clinical Consultation & User Training) Clinical Consultation is performed at the customer

site and is the act of providing expert clinical guidance to clients who will include Ascom products in their clinical work flow. 

Clinical Consulting will coincide with the Implementation Project Lifecycle.

Clinical User training is performed at the customer site and teaches care givers how to use the Ascom portable devices and integration solutions.

Live support. Clinical Specialist support customers on site while the commission a new system or upgrade.

[ SERVICES ]

8Presentation: Service | PL-000022-r6 | May 09, 2011

Installation Services General Implementation provides field engineering

services to configure Ascom equipment. Use this service when you can not categorize the intended implementation service as equipment installation or messaging integration but need a certified expert to participate in an implementation project.

Equipment Installation provides field engineering services to install Ascom hardware and portable devices.

Standard Commissioning provides field engineering services to follow installation and put Ascom systems into service.