M U L T I - T I E R I T S U P P O R T F O R

E N T E R P R I S E S

Enterprises across the globe are always more married about thetechnical or non-technical support provided by technical productselling company, customized development company or the solutionproviders.

In the support structure, Tier 0 isdesigned to assist users in findinganswers to the questions on softwarefunctionality and solving minorproblems independently withoutcontacting support agents.

It includes solving basic issues,answering general questions aboutsoftware functionality. At this ITsupport level also known as helpdesk, agents answer generalquestions on software use and tacklesimple issues.

It includes in-depth technical support.Level 2 is more in-depth tech supportworking with the issues L1 personnelcannot resolve.

It includes handling advancedproblems that need investigation onthe code level. L3 support includesresearching and preparing solutionsfor the issues that require fixes incode, as well as performing minorenhancements in the supportedsoftware.

It includes the support powered bysoftware/hardware vendors. It’s alevel which includes escalating aproblem to software or hardwarevendors beyond the organization.

Tier 0 Self Support

Tier 1

Tier 2

Tier 3

Tier 4

OUR OFFICESWORLDWIDE

NEW DELHIShop no. A-1/28, Basement &

Ground Floor,KirtiNagar,WHS,New Delhi, 11015

CORPORATE OFFICEUnit-906 9th Floor, DLH ParkSV

Rd, Rani Sati Nagar, SunderNagar, Malad West, Mumbai,

Maharashtra 400064 IndiaUSA

300 W North ST, APT73,Waukesha, WI 53188

CALL US022-45137710 / 022-45137713

MAIL USsales@aaravsoftware.com

WEBSITEwww.aaravsoftware.com