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ASHE Breakfast

ADOT’s

Management System :

Transformation Journey

2017

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1. ADOT’s transformation goal

2. ADOT’s “X” Matrix

3. Tiered Huddle method

TODAY’S TOPICS

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ADOT’s Transformation Goal

3,763 problems solvers:

everyone has problem solving skills, the opportunity and expectation to make

improvements, and is given the respect and tools to improve work processes

: “Everyone, everywhere solving problems, every day.”

How did we do yesterday?

Where was the waste?

How can we do it better today?

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Phase 2 training

• 72 division leaders complete Lean Leader Learning series

• Lean 30-minute Computer Based training for front line

• Honsha certified 7 ADOT trainers

• 12 hands-on PDCA learning projects

Phase 3

• 72 additional leaders in Lean Leader Learning series

• Launched AMS Manager Series of classes

Many process improvements completed or in process

• 3,641 Kaizens implemented agency wide

• 2 Mile Deeps completed

Strategy Deployment: Hoshin Kanri (X-matrix)

OVER THE LAST YEAR…

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ADOT’s Strategic Plan

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A Different Way of Thinking

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True north expresses business needs that must be

achieved and exerts a magnetic pole.

True north is what we should do to realize the

Mission and Vision

Finding Our True North

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ADOT’s Mission

What is our purpose?

To provide a safe, efficient, cost-

effective transportation system.

Connecting AZ

Everyone. Every Day. Everywhere.

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ADOT’s Vision

What is our measurable, long-term goal?

Creating a transportation system for Arizona that improves the quality of life.

Moving AZ --

To become the most reliable transportation

system in the nation.

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ADOT’s True North

What we should do to realize the Mission and

Vision

Making Transportation Personal

ADOT’s True North &

“X” Matrix

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ADOT’s New Strategic Plan

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Long-Term Strategies

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Increases Transportation Throughput

Reduce Freeway Congestion

Improve Consulting On-Boarding

Improve Project Development Delivery

Improve on-time construction Delivery

Improve Maintenance Level of Service

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Dallas’ A3

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Transportation Annual

Objectives

Reduce Freeway Congestion

Improve Project Development Delivery

Improve On-Time Construction Completion

Rollout ITS Technologies

Improve Maintenance Level of Service (LOS)

Develop FHWA Performance Measures

Improve Pavement Management System

Improve Transit &Airport Grant Program

FHWA Approval for ADOT’s NEPA Assignment

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Dallas’ A3

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ADOT’s Problem Solving System:

TIERED HUDDLES

We believe that by working our tiered huddle

process, with cycles of huddles and gembas, that we

will develop problem solvers everywhere.

The Problem Solving System is made up of some

standard elements and behaviors

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Four Huddle Elements for Problem Solving

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Problem

Staging

Grid

1

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Element 1:

Problem Staging

Grid

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Process

Metrics

Process

Metrics

Process

Metrics

Process

Metrics

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Element 2: Process Metrics

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Problem Register

Register Proces

s

Metric

sProces

s

Metric

s

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Element 3: Problem Register

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Element 4: Problem Solving Worksheet

Analyze Root

Causes

Develop & Test

Countermeasures

Adopt &

Standardize

Define Problem

Everyday

Problem

Solving:

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5S at Maintenance Yards

• Reduce overall inventory, Hub & Spoke distribution model

AMS Manager Series of classes

• 4 topics for all managers and supervisors

Problem solving teams in action:

• Reduce Traffic Fatalities: Motorcycle safety, WWD

• Transit Grants

• Project Close Out

OTHER WORK IN PROGRESS

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