Managing all your document needs
April 2015
ASL Company Presentation
About ASL
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• Founded in 1991, the ASL Group supplies and manages print, copy & scan solutions
from world leading manufacturers to enable its customers to deliver competitive
advantage in their core business areas
• We have offices in Cambridge, Great Yarmouth, Solihull, Milton Keynes & London
• We offer impartial advice and consultancy on all aspects of managing & printing
documents in a wide range of customer environments, from SME’s to major PLC’s and schools/colleges
• We deliver “joined up” solutions to our customers document needs, selecting the most appropriate hardware an software solutions to deliver totally managed bespoke solutions
• ISO14000 logo
Locations
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Head Office Technology House
20 Trafalgar Way Bar Hill Cambridge CB23 8SQ Milton Keynes 1 South House Bond Avenue Bletchley Milton Keynes MK1 1SW
London Unit 1 217 Long Lane London SE1 4PR Midlands TS2 Pinewood Bus Park Coleshill Rd Solihull B37 7HG
National Warehouse 18-19 Trafalgar Way Bar Hill Cambridge CB23 8SQ Great Yarmouth North Quay House 36 North Quay Great Yarmouth Norfolk NR30 1JE
Main Suppliers
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Dimensions
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• ASL currently employs over 100 staff across its 6 locations
• ASL manage the entire process of equipment/software order to Workshop set-up and
test to delivery, installation and customer training
• Almost half our staff work in the Service operation – from our midlands Call centre and
Helpdesk team to our national team of highly qualified Engineers
• Our customers copy/print over 500 million pages per year on over 8500 devices across
the country
• Our service performance levels are measured hourly, with the objective of delivering
“best in class” service. Our current average service delivery metrics across our total base are:
• 98% up time
• Average less than 4 hours response
Customers
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The Approach
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• ASL’s approach is based on our years of experience in delivering 100% of a bespoke solution to our customers
• We look at optimising your entire document process – from capturing to archiving,
workflows to security and the environmental impact.
• This holistic approach makes ASL’s Managed Document Solution (MDS) a key strategy for every company that wants to look at how the document lifecycle can be improved to
deliver greater efficiency, reduced costs and reduced waste.
• In fact, experience shows that a well implemented MDS strategy can reduce costs by
around 30% & carbon emissions by 60%.
ASL Managed Document Solutions
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• Using a 5 stage process to precisely identify your document output costs, we highlight
where time and resources are wasted before creating a tailor-made environment to
reduce your overall costs and impact on the planet.
• By offering a wide range of services from one single independent source, ASL can tailor
a solution that precisely fits your business and may encompass a number of different
vendors.
• Ultimately, ASL can streamline your output
management, reduce your IT department’s workload and also cut the environmental impact
of your printers and MFPs.
Analysis
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23%
2%
6%
15% 6%
2%
12%
34%
True cost of printing
Hardware
Service & support
Maintenance
Supplies (toner)
Paper
Energy
Purchasing costs,stocking,logistics
IT operations (n/w management,infrastructure, admin & assetmanagement)
• We gather the data to understand the entire document processes within your organisation
• We aim to uncover the true costs involved including:
– True financial costs (visible and
hidden);
– Devices and their efficiency;
– Workflows and whether
software could enhance
productivity and processes;
– Documents and how securely &
efficiently they are being
printed, stored, managed &
distributed;
– The Environmental impact
(including your carbon footprint)
Design
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• We focus on your business; it’s size, budgets, performance requirements & any identified areas of weakness
• We aim to put together a solution that represents the ideal combination of hardware,
software & processes to deliver your desired objectives:
- Solution design – including improving control, compliance, efficiency & document security
as well as capture, storage, retrieval and output of hard & soft copies
- Fleet design – giving you the right number of the most efficient devices in the right places,
enhancing productivity
- However, we always recognise that you have legacy solutions and so are happy to build in
optimisation of current resources whilst moving towards an end point goal
Design – e.g Device Layout and Output
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Mono Printer x8 Colour Printer x6
Mono Copier x1
Facsimile x1
2 1
4
5
10 11
14 8
9
13
16 15
12
7
6
3
Mono 61593 Colour 23614
Monthly output
M=25,538
C= 6,672
M=698
C= 123
M=22,858
C= 10,002 M=12,67
C=6,940 C400
C400
C400
Implement
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• We aim to implement in such a way as to minimise the disruption to your day-to-day
business
• We have all the resources required in-house to deliver this promise including:
- A dedicated Project Manager
- Hardware & software installation by fully qualified ASL Engineers & Support staff
- Staff training by dedicated Trainers to ensure that you can make best use of the solution
immediately
- Flexible Logistics planning to allow implementation at times that suit your organisation
- Storage & disposal capabilities that ensure disposal of products in a secure and
environmentally friendly way
Manage
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• We will manage your entire document environment to ensure that it stays at peak
performance & delivers the benefits that you were seeking
• We provide dedicated hardware & software support either remotely or on-site including:
- Remote monitoring using ASL Printer DCA software that captures all meter readings,
toner levels and automates replenishment & flags any major maintenance issues
- Helpdesk support with the ability to remote fix or to rapidly despatch trained Engineers to
ensure maximum uptime
- Additional fleet management software to allow you to see that your rules are being
enforced
- Account reviews with your Technical & Sales Account Managers, using live reporting data
to ensure SLA’s are met
Optimise
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• We continue to monitor your fleet and your workflows, looking to find ways to further
reduce your costs or increase your efficiency
• We look at the vast array of KPI & financial data and report back regularly on areas that
can be improved.
• The analysis includes:
- Fleet data analysis including uptime, mean copies between calls, financial benchmarks
- Fleet design review to establish whether new
technology could deliver greater benefit
- Environmental feedback on carbon footprint
recycling, energy usage and so on
Summary
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• ASL can deliver an MDS strategy that delivers 5 major benefits to your business:
- Reduced costs – average of 30% reduction in total costs
- Improved productivity – we manage the solution so your staff can focus on what you do
best
- Environmental savings – typically, a 60% reduction in carbon emissions is achieved
- Security – we can create a more secure document infrastructure
- Compliance – with ISO, SOX and new environmental standards compliance can be
guaranteed with an ASL MDS solution