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Aspect Software, Inc. Global Headquarters 300 Apollo Dr. Chelmsford, MA 01824 USA Phone | Web +1 (978) 250-7900 | +1 (888) 412-7728 www.aspect.com Founded 1973 Employees 1,900 Partners 130 Senior Leadership Team Stewart Bloom Chief Executive Officer Gwen Braygreen Senior Vice President, Aspect ® Technical Services Manish Chandak Vice President, Microsoft Professional Services Jim Freeze Senior Vice President and Chief Marketing Officer David Herzog Senior Vice President, Professional Services Chris Koziol President and GM Interaction Management Robert Krakauer Executive Vice President, Chief Financial Officer Spence Mallder Senior Vice President, GM Workforce Optimization and Chief Technology Officer Michael Regan Senior Vice President, Engineering and Technology David Reibel Senior Vice President and General Counsel Bryan Sheppeck Senior Vice President, Worldwide Sales Aspect is a global provider of customer contact and workforce optimization solutions. We help you build, enhance and sustain stronger relationships with your customers by uniting your enterprise with next-generation customer contact. The Future of Customer Contact within Your Reach At Aspect, next-generation customer contact (NGCC) is all about improving the customer experience – and that means always looking for better ways to bring people and information together in the face of pressure by consumers for expanded choices in how they interact with your organization. Aspect equips you to serve today’s demanding customers through seamless, two-way communications across phone, chat, email, IM, SMS and social channels. You can make the most of unified communications and collaboration platforms such as Microsoft SharePoint, Dynamics CRM and Lync by uniting your contact center with these enterprise technologies for more informed, effective customer interactions. Wherever you’re looking to remove communication and workflow barriers or automate more productive business processes, Aspect solutions allow you to build on your existing customer contact, workforce optimization and enterprise technology investments. This flexible, forward-focused design approach drives enhanced business efficiencies, fosters loyalty and grows customer value. Three Essentials – One Provider Only Aspect has the expertise to bring Microsoft technologies together with unified communications and effective people management to enrich the customer experience: • Interaction management applies technology-driven processes for more intelligent multichannel customer communications, and • Workforce optimization promotes continuous performance and quality improvement of people and processes And only Aspect, with the benefit of nearly 40 years of experience and insight, can transform these elements into a versatile foundation for next-generation customer contact: • Professional services, offering customer contact, workforce optimization and Microsoft technology expertise, align your solution to your specific business needs and objectives on the timeline you choose Powered by the combined strengths of these NGCC essentials, Aspect solutions have already helped thousands of organizations realize new levels of cost savings and productivity gains, and ultimately, better business outcomes. Aspect in Brief
