ASQ Overview

2013

Agenda

• ASQ Today

• ASQ Resources

• World Quality Month

ASQ Today

ASQ Today: Global Impact

• Largest Global Quality Community

• Founded in 1946

• Global/Local networking

• Certification recognized worldwide

ASQ Vision Statement

By making quality a global priority, a business

imperative and personal ethic, ASQ becomes the

community for everyone who seeks quality

concepts, technology, and tools to improve

themselves and their world.

ASQ Brand Promise

ASQ joins you with a global network of

the best quality resources and experts.

You’ll find in our world the ideas and

tools you need to improve yours.

ASQ INDIA Delhi

Pune

ASQ MEXICO Mexico City

ASQ CHINA Beijing

Shanghai

ASQ WORLD HEADQUARTERS Milwaukee, WI

ASQ MENA Dubai, United Arab

Emirates

ASQ World Partners

The Americas

Argentina

Canada

Brazil

Europe

England

Finland

Ireland

Belgium

Spain

Germany

Turkey

Portugal

Czech Republic

Sweden

Asia

Hong Kong

Japan

Korea

Shanghai

Singapore

Middle East

Israel

Strategic Alliances

Jordan

Saudi Arabia

Thailand

United Kingdom

Venezuela

Hong Kong

Dominican Republic

Trinidad & Tobago

Sint Maarten &

Curacao

Ecuador

Serbia

Turkey

Peru

Malaysia

Philippines

Indonesia

Qatar

Romania

South Africa

Mauritius

Japan

Finland

Nigeria

Taiwan

Ireland

Argentina

Australia

Bermuda

Sweden

Netherlands

Greece

Chile

Singapore

Latvia

Sri Lanka

Pakistan

Uruguay

Italy

Portugal

Egypt

Kuwait

New Zealand

South Korea

Spain

UAE

Belgium

Financial Trends

Financial Trends

Membership Trends

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13

Mem

bers

Year

New Members Renewing Members

Total ASQ Members

0

20,000

40,000

60,000

80,000

100,000

08 09 10 11 12 13

As of 06/30/13

Total New Members

0

5,000

10,000

15,000

20,000

08 09 10 11 12 13

As of 06/30/13

Membership Renewal Rate

0%

20%

40%

60%

80%

100%

08 09 10 11 12 13

As of 06/30/13

Percent Retention of Regular Members

100%

95%

90%

85%

80%

75%

70%

65%

60%

55%

50%

1 2 3 4 5 6 7 8 9 10 15 20 25 30

Years of Membership

ASQ Objectives

1. Increase Global Impact

2. Grow Community (MoC)

3. Grow Means

4. Improve Process &

Operations

5. Improve Workforce

Engagement

Objective 1 – Increase Impact

Increase ASQ’s impact, as measured

by the Impact Focus monitoring

system, by December 31, 2013.

Objective 1 – Increase Global Impact

•ASQ Global

• Achieve planned results for ASQ Global, ASQ Global ROW, ASQ

China, ASQ Mexico & ASQ India

• Develop and launch new/customized product

• Launch MENA presence

• Implement Joint Venture in Brazil

• Develop new geographic expansion plans

•ASQ Brand

• Revisit and update ASQ 2015 Brand Strategy.

• Launch new content/ASQ™ TV

• Expand World Quality Month

• Extend digital influence/social media

• Release Global State of Quality Research

Objective 2 – Grow Community (MoC)

Grow the number of individuals and

organizations served (includes all

communities and members of these

communities).

Objective 2 – Grow Community (MoC)

• Develop new offerings • Provide offerings geared towards younger quality

professionals

• Launch new generation online community

platform

• Launch additional content & thought

leadership

• Create infrastructure to support organizational

customer reporting requirements

• Develop a small business membership

business case and possible pilot

• Create a year-round Enterprise Quality

Roundtable experience

Objective 3 – Grow Means

Grow operating revenue, as measured by the

Means Focus monitoring system by December 31,

2013.

• Deliver sales & business development revenue

goal

• Grow revenue contribution by marketing channel

• Select marketing programs aimed at individual

members

• Expand corporate account management impact

and effectiveness

• Formalize the B2B business model

Objective 4 – Improve Process & Operations

Improve key work process and key project

performance, as measured by the Operations

Focus monitoring system, by December 31,

2013

• Improve percent of key work processes

performing to established standards

• Improve percent of key projects meeting plan

milestones

Objective 5 – Improve Workforce Engagement

Improve employee and member leader

engagement, as measured by the Workforce

Focus monitoring system, by December 31, 2013

• Automate talent management process

• Develop leadership team

• Increase staff capability in the use of quality

• Increase staff cross-cultural awareness and competencies

• Develop and deploy member leader training modules

ASQ Resources and

Initiatives

ASQ Resources and Solutions

• Web resources— www.asq.org and all ASQ

sites

• ASQ Knowledge Center

• Training through ASQ Learning Institute

• ASQ certifications; Rochester Institute of

Technology credit

• ASQ communities of experts

• Product, service discounts

• ASQ Career Center

ASQ Website

Knowledge Center

• Global, national, regional,

local training

• All delivery modes

• Instructors are ASQ-

certified

• Society-wide course

calendar

• Competency matrices

• Self-assessments

• Certification testing

options

• All quality and certification disciplines, including Six Sigma

• Career and certification paths

• Technical and managerial

• Globally recognized certifications

• Training, certification discounts

ASQ Training

ASQ Education

• Conferences

• Classroom-based

• E-learning and

Virtual (Blended)

• Self-directed

Learning

• Six Sigma Training

• Course Clusters

Certifications

• Auditor Newest Certifications!

• Biomedical Auditor *Master Black Belt

• HACCP Auditor *Lean Certifications Program

• Calibration Technician

• Technician

• Engineer

• Reliability Engineer

• Software Engineer

• Improvement Associate

• Inspector

• Manager

• Process Analyst

• Six Sigma Black Belt

• Six Sigma Green Belt

• Pharmaceutical GMP Professional

Publications and Media

• Quality Progress

• Quality Press

• Standards

• Audiotapes

• Webinars, Video

• Software

ASQ™ TV

Global State of Quality Research

• The Global State of Quality

project is the first

comprehensive global

analysis on the current state

of quality

• Surveyed more than 2,000

organizations in 22 countries

• Details regional quality trends

throughout the world

• Download your copy of the

report at

globalstateofquality.org

Social and Influential Voices

November 2013

World Quality Month •A global stage for the quality community

•Celebrated every November

•Provides a platform for acknowledging the

global quality community

•Showcases the valuable contributions of

the quality community

World Quality Month Website

• worldqualitymonth.org

• One-stop shop for

resources relating to

World Quality Month

• Web banners

• Posters

• E-tags for email

signatures

• PowerPoint

presentation templates

• Videos, blogs, and

much more

• International input;

global world quality

month insight

ASQ Raleigh Leadership Council (July-Dec 2013)

• Chair – Nichole Martin

• Vice Chair – Joey Martin

• Treasurer – Carol Poindexter

• Secretary – Megan Summerlin

• Arrangements – Victoria Camaione

• Audit – Bob Carter

• Certification – Heather Payne

• Communications – Jessica Frazier

• Good Works – Ingrid Felton

• Education – Bruce Lambert

• Historian – David Goldston

• Membership –Mary Chris Easterly

• Mentor Chair – Joanne Mayo

• Nominations – Jim Murrell

ASQ Raleigh Leadership Council (July-Dec 2013)

• Placement – Angie Lucas

• Programs – Doug McCorquodale/Mike Porter

• Publicity – Helen Sims

• Quality Conference – Stuart Walker/Mike Porter

• Certification – Heather Payne

• Re-certification/Examining – Stuart Walker

• Six Sigma Special Interest Group – Fred Rich/ Mark Morton

• Student Advisor – Jeremy Summerlin

• Scholarship - Wendy Harris

• Voice of the Customer (VOC) – Joey Martin

Plus many committee members

ASQ Raleigh Leadership Council (2014)

• Chair – Nichole Martin

• Vice Chair – Joanne Mayo

• Treasurer – Stephanie Ploeger

• Secretary – Megan Summerlin

• Arrangements – Victoria Camaione

• Audit – Bob Carter

• Certification – Heather Payne

• Communications – Jessica Frazier

• Good Works – Ingrid Felton

• Education – Bruce Lambert

• Historian – David Goldston

• Membership –Mary Chris Easterly

• Mentor Chair – Joanne Mayo

• Nominations – Jim Murrell

ASQ Raleigh Leadership Council (2014)

• Placement – Angie Lucas

• Programs – Doug McCorquodale/Mike Porter

• Publicity – Helen Sims

• Quality Conference – Stuart Walker/Mike Porter

• Certification – Heather Payne

• Re-certification/Examining – Stuart Walker

• Six Sigma Special Interest Group – Fred Rich/ Mark Morton

• Student Advisor – Jeremy Summerlin

• Scholarship - Wendy Harris

• Voice of the Customer (VOC) – Joey Martin

Plus many committee members

Job Placement – Angie Lucas

• Coordinate the section’s job placement program

• Facilitate access to professional opportunities for

section members

• Assist area companies with recruiting quality

professionals

Education – Bruce Lambert

WEBINARS ASQ ONLINE

TRAINING

RALEIGH ASQ

TRAINING

CLASSES

CERTIFICATION PRODUCTIVITY/QUALITY

ENHANCEMENT AWARENESS

Certification - Heather Payne

• Quality Professionals achieve certification by

passing an exam; certain certifications also have

additional requirements

• 17 certifications currently offered

• The exam covers the Body of Knowledge that ASQ

has identified for that area

• Exams are given locally by the Section four times

per year (Oct, Dec, Mar, Jun), with each certification

exam given twice http://asq.org/certification/index.html

http://asq.org/training-and-certification.html

Recertification – Stuart Walker

• If paying with credit card, Email with scans is fine

• If paying with check hard copy needed

• Usually processed within five business days

• Members are notified by email

• ASQ processes all payments, contact them for

receipts if needed

Mail to:

Stuart Walker 205 Veranda Court Raleigh NC 27615

Senior Membership – Stuart Walker

Reference the membership presentation at

http://asq.org/member-leader-

community/resources/presentations/index.html.

Fellow Nominations – Stuart Walker

Please help section identify members to be nominated for Fellow

Six categories: Technical expertise, Responsibility, papers (etc), ASQ

activities, Professional affiliations, Teaching/Consulting

each has minimum points needed

nominee candidates have to provide information

Applications to National by May 1

reviewed, approved by Raleigh ASQ prior to submittal to National

Contact Stuart for more details or look on national web site at

application

Six Sigma SIG – Fred Rich & Mark Morton

Purpose of the Lean Six Sigma Special Interest Group (SIG):

The SIG shares six sigma and lean discussion topics led by

facilitators using examples of current or past projects. The goal is

to generate 2 way dialog and best practice sharing.

The SIG meets monthly on the 4th Tuesday at Greg Poole Co. from

5:30 to 7:30 pm.

Sample topics:

• Using Six Sigma to Drive Strategic HR Results

• Leveraging the Power of Six Sigma and Good Works Programs

• How Applying Lean Six Sigma principles in Sourcing helped save IBM millions

New Mentor Program – Joanne Mayo

• Primarily for new members and potential members

(Rookies): – Educate new members about section, division, headquarters offerings

– Educate potential members about benefits of ASQ membership

• Seasoned ASQ members (Gurus) > 3 yrs ASQ Membership, and

1. Active in ASQ events (minimum 3 in past year) or

2. ASQ Leadership member

• Guru Application process

• Rookies choose Gurus based on their expertise, industry,

certifications, etc. via webpage

New Mentor Program – Joanne Mayo

Committee

Joanne Mayo (Chair)

Jim Murrell

Stephanie Ploeger

Current Approved Gurus

Joanne Mayo

Mary Chris Easterly

Jim Murrell

Haleh Byrne

Joe Knight-McKenna

Frank Golden

Mike Nichols

Stephanie Ploeger

Guru’s earn Recertification credits (0.1 credit per hour). Join

us in becoming one of Raleigh’s ASQ “Gurus”.

See handout and webpage for more details:

http://asqraleigh.org/community/mentoring/

Additional links and information

1) ASQ Raleigh section website http://asqraleigh.org/

2) ASQ Raleigh section Linked In http://www.linkedin.com/groups?gid=1004247&trk=hb_side_g

3) ASQ Raleigh section twitter http://twitter.com/asqraleigh

4) ASQ Raleigh Facebook https://www.facebook.com/pages/ASQ-Raleigh/224768397648761?ref=br_tf

5) ASQ LinkedIn group: http://www.linkedin.com/groups/ASQ-American-Society-Quality-3633/about

6) ASQ TV: http://videos.asq.org/home

7) ASQ youtube: http://www.youtube.com/ASQhq

8) ASQ Facebook www.facebook.com/asq

9) ASQ Twitter: http://twitter.com/ASQ Lists:

@ASQ/asq-members

@ASQ/asq-sections-divisions

@ASQ/asq-staff

Additional links and information

Also reference the membership presentation at

http://asq.org/member-leader-

community/resources/presentations/index.html,

which contains more useful information about ASQ

membership

Muchas Gracias! Thank You!