Assertiveness husna sadiya

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Assertiveness at

Work



Today’s Session - Content

Have you ever Experienced.

Assertive, Aggressive. Passive.

Assertive Responses.

Assertive Scenario.

Tips for Working Assertively.



Have you ever experienced any of the Following• Being faced with unreasonable requested

from your Reporting Head.

• Feeling angry about the Cooperation you are getting

from another department.

• Having to convey a decision that you know your

team will not like.

• Wanting to disagree with a point of view that a

Senior Manager forcefully expressing.

• Having to handle a irate customer without losing his

or her valuable business or making promises that are difficult to keep.

• Making an important presentation to a group of senior Managers having had a very little time to prepare.

These are all tricky situations

No!



Do you Know ???• Assertiveness

– Is attaining a balance between considering your own wants, needs, and goals with the wants, needs, and goals of other people.

• Aggressive

– People act in self-serving ways that lack respect for others.

• Passive

– act in ways that show no respect for themselves.



What we mean by Assertion

Assertion is a Behavior that involves.

– Standing up for your own rights in such a way that you do not violate another person’s rights.

– Expressing your needs, wants, opinions, feelings, and beliefs in direct, honest and appropriate ways.

We will demonstrate with an Example :

Suppose your Manager asked you to complete some additional task by end of the month. You are the Best Person to do the work, but your time is already fully committed to another work. An assertive response in this situation would be :



“I appreciate that you would like this work to be completed by the end of the month. However, I don't see that I can fit it in with my workload as it is at present, so can we discuss it ?

So assertiveness is based in the Beliefs that in any Situation

• You have needs to be met.• The other people involved have needs to be met.• You have rights, so do others.• You have something to contribute, so do others.

The Aim of assertive behavior is to satisfy the needs and wants of both the parties in the situation.



Non Assertion

• Well I don’t have any Spare Time, but I suppose I could work late to fit the extra work in, errrrrrr….

I don’t mind.

The Aim of Non Assertion is to avoid conflict and to please others



Sample Assertive Responses

Situation Response

The waiter forgets to place your order and your party waits 45 minutes for your food.

Ask to speak with the manager and explain that you'd like your meal discounted or a free dessert.

A neighbor's dog barks incessantly at all hours of the day and night.

Tell him or her you'd like for them to find a way to silence the dog or at least bring it inside at night.

Someone makes an inappropriate comment that offends or insults you.

Explain how what they said made you feel and ask them to discontinue their comments.

Your friend suggests a Chinese restaurant, which you hate, for the fourth lunch in a row.

Suggest another place you'd like to go instead and point out that the other place isn't your favorite.

A customer service employee won't agree to your reasonable request.

Ask specifically what the company policy is on the issue and whether they or a manager can approve an exception, if necessary.



Assertive Scenario

• Stage

• Upset with your Boss over your Performance



10 Tips for Working Assertively• Make the decision to positively assert yourself. Commit to being assertive rather than

passive or aggressive and start practising today.

• Aim for open and honest communication. Remember to respect other people when you are sharing your feelings, wants, needs, beliefs or opinions.

• Listen actively. Try to understand the other person’s point of view and don’t interrupt when they are explaining it to you.

• Agree to disagree. Remember that having a different point of view doesn’t mean you are right and the other person is wrong.

• Avoid guilt trips. Be honest and tell others how you feel or what you want without making accusations or making them feel guilty.



Continued …• Stay calm. Breathe normally, look the person in the eye, keep your face relaxed and

speak in a normal voice.

• Take a problem-solving approach to conflict. Try to see the other person as your friend not your enemy.

• Practise assertiveness. Talk in an assertive way in front of a mirror or with a friend. Pay attention to your body language as well as to the words you say.

• Use ‘I’. Stick with statements that include ‘I’ in them such as ‘I think’ or ‘I feel’. Don’t use aggressive language such as ‘you always’ or ‘you never’.

• Be patient. Being assertive is a skill that needs practice. Remember that you will sometimes do better at it than at other times, but you can always learn from your mistakes



To Conclude



Presented By,Husna Sadiya

Date post:	23-Jan-2015
Category:	Business
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Assertiveness husna sadiya

Business