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Unit Name Coordinate business resources
Unit Code BSBADM409A
Observation
1
1.1
1.2
1.3
1.4
2
2.1
2.2
2.3
2.4
3
3.1
Determine resource requirements
Determine resource requirements in accordance with business andoperational plans, and organisational requirements
Provide opportunities to individuals and workgroups to contribute to theidentification of resource requirements
Ensure resource expenditure is realistic and makes efficient use of
available budget resources
Present recommendations on resource requirements in the requiredformat, style and structure using relevant business equipment and
Acquire and allocate resources
Acquire physical resources and services in accordance withorganisational requirements
Check resources to ensure quality and quantity, in line with service
Allocate resources promptly to enable achievement of workgroupob ectivesEnsure consultation with individuals and teams on allocation ofresources is participative and is conducted using appropriate
Monitor and report on resource usage
Measure effectiveness of resource planning, and assess resource usageagainst actual costs, identified shortfalls and surpluses
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3.2
3.3
3.4
Required Skills
The following skills must be assessed as part of this unit:
Communication skills to request advice, to receive feedback and to work with a te
Numeracy skills to interpret, compare and calculate resource usage costs
Planning skills to schedule and track resource use and availability.
Required Knowledge
The following knowledge must be assessed as part of this unit:
Common equipment faults
Functions of a range of business equipment
Develop and implement methods of monitoring resource use to enabletimely and accurate reporting against business and operational plans
Identify improvements in resource planning through consultation andfeedback, and implement in accordance with organisational
Maintain records concerning equipment and resource purchases, in
accordance with organisational requirements
Literacy skills to draft complex reports and to display logical information onresource usage
Key provisions of relevant legislation from all forms of government that mayaffect aspects of business operations, such as: anti-discrimination legislation anti-discrimination legislation ethical principles codes of practice privacy laws environmental issues occupational health and safety (OHS)
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Record management processes and techniques related to maintenance schedules
Range Statement
Critical Aspects
Evidence of the following is essential
Monitoring resource usage to determine resource needs
Maintaining records of resource requirements
Knowledge of relevant legislation
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
examples of records relating to business resources
Organisational policies, plans and proceduresresources
Calculating costs and expenditures in relation to use and maintenance ofbusiness resources
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Case Study
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Course Assessme
Unit Name Coordinate implementation of customer service strategies
Unit Code BSBCUS401A
1
1.1
1.2
1.3
1.4
2
2.1
2.2
2.3
2.4
3
3.1
3.2
Observation
WrittenAssessme
ntAdvise on customer service needs
Clarify and accurately assess customer needs using appropriatecommunication techniques
Diagnose problems matching service delivery to customers anddevelop options for improved service within organisational
Provide relevant and constructive advice to promote theimprovement of customer service delivery
Use business technology and/or online services to structure andpresent information on customer service needs
Support implementation of customer service customerserviceEnsure customer service strategies and opportunities arepromoted to designated individuals and groups
Identify and allocate available budget resources to fulfilcustomer service objectives
Promptly action procedures to resolve customer difficulties and
complaints within organisational requirementsEnsure that decisions to implement strategies are taken inconsultation with designated individuals and groups
Evaluate and report on customer service
Review client satisfaction with service delivery using verifiabledata in accordance with organisational requirements
Identify and report changes necessary to maintain servicestandards to designated individuals and groups
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3.3
3.4
Required Skills
The following skills must be assessed as part of this unit:
Planning skills to develop implementation schedules
Problem-solving skills to diagnose organisational problems relating to cust
Required Knowledge
The following knowledge must be assessed as part of this unit:
Principles of customer service
Organisational business structure, products and services
Product and service standards and best practice models
Range StatementOrganisation's standards and values will be
Critical Aspects
Evidence of the following is essential
Responding to and reporting on customer feedback
Prepare conclusions and recommendations from verifiableevidence and provide constructive advice on future directions of
Maintain systems, records and reporting procedures to comparechanges in customer satisfaction
Literacy skills to read a variety of texts, to prepare general informationand papers, and to write formal and informal letters according to target
Key provisions of relevant legislation from all levels of government thatmay affect aspects of business operations, such as:
Identifying needs and priorities of the organisation in delivering servicesto customers
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Knowledge of the principles of customer service
Context of and specific resources for assessment
Assessment must ensure:
Access to an actual workplace or simulated environment
Access to office equipment and resources
Designing strategies to improve delivery of products and services
Examples of customer complaints, feedback and strategies
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t Matrix
WrittenAssessmen
t 2
WrittenAssessmen
t 3
RolePlay
Portfolio
OralQuestionin
g
Workbook
Activitie
CaseStudy
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Course Assess
Unit Name Implement continuous improvement
Unit Code BSBMGT403A
1
1.1
1.2
1.3
2
2.1
2.2
2.3
33.1
3.2
3.3
Observation
WrittenAssessme
ntImplement continuous improvement systems andparticipate in processes
Implement systems to ensure that individuals and teamsimprovement systems and are actively encouraged andsupported to decision making processes, assume
Communicate the organisation's continuous improvementprocesses to individuals and teams, and obtain feedback
Ensure effective mentoring and coaching allows individuals
and teams to implement the organisation's continuousMonitor and review performance
Use the organisation's systems and technology to monitorand review progress and to identify ways in which planning
Improve customer service through continuous improvementtechniques and processes
Formulate and communicate recommendations foradjustments to those who have a role in their development
Provide opportunities for further improvementImplement processes to ensure that team members areinformed of savings and productivity/service improvementsin achieving the business plan
Document work performance to aid the identification offurther opportunities for improvement
Manage records, reports and recommendations forimprovement within the organisation's systems and
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Required Skills
The following skills must be assessed as part of this unit:
Innovation skills to design better ways of performing work
Required Knowledge
The following knowledge must be assessed as part of this unit:
Range StatementOrganisation's standards and values will be
Critical Aspects
Evidence of the following is essential
Taking active steps to implement, monitor and adjust plans, processes
Supporting others to implement the continuous improvement system/p
Context of and specific resources for assessment
Assessment must ensure:
Communication skills to: coach and mentor team members gain the commitment of individuals and teams to continuously
Principles and techniques associated with: benchmarking best practice change management continuous improvement systems and processes quality systems.
Knowledge of principles and techniques associated with continuousimprovement systems and processes
Access to appropriate documentation and resources normally used inthe workplace
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ment Matrix
Role Play PortfolioWrittenAssessmen
t 2
WrittenAssessment
3
OralQuestionin
WorkbookActivities
CaseStudy
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Unit Name SITXOHS001B
Unit Code Follow health, safety and security procedures
1.1
1.2 Incorporate safe work practices into all workplace activities.
1.3
1.4
1.5
1.6
2.1
2.2 Follow the organisation's emergency procedures correctly.
Correctly and consistently follow the organisation's health, safety andsecurity procedures according to relevant legislative requirements.
Follow the safety directions of supervisors or managers and heed anyworkplace safety warning signs.
Use any required protective equipment and wear required personalprotective clothing.
Identify and promptly report unsafe work practices, issues and breaches ofhealth, safety and security procedures.
Report any suspicious behaviour or unusual occurrences promptly to the
designated person.
Recognise emergency and potential emergency situations promptly anddetermine or take required actions within the scope of individualresponsibility.
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2.3
2.4
3.1
3.2
3.3
3.4
3.5
Seek assistance promptly from colleagues or other authorities whereappropriate.
Report details of emergency situations accurately according to organisationprocedures.
Participate in OHS management practices developed by the organisation toensure a safe workplace.
Actively participate in the OHS consultation processes and identify andreport safety and procedural issues requiring attention.
Ensure immediate work area is free from hazards, participate in scheduledhazard identification activities and report hazards on an ongoing basis.
Participate in risk assessments and suggest appropriate ways of controllingrisk.
Raise OHS issues and concerns with designated persons according toorganisation and legislative requirements.
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RequiredSkills
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RequiredKnowledg
e
literacy skills to read and interpret workplace safety signs, procedures,emergency evacuation plans, and hazard identification and risk assessmenttools and template documents
communication skills to participate in consultation processes, to clearlyreport and explain hazards, to contribute to risk assessments and toassertively suggest control methods.
individual employee responsibilities in relation to ensuring safety of self,
other workers and other people in the workplace
broad understanding of employer's responsibilities under relevant state orterritory OHS legislation
broad understanding of employee's responsibility to participate in OHSpractices under relevant state or territory OHS legislation
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safe work practices relevant to individual job roles and responsibilities
ramifications of failure to observe OHS policies and procedures andlegislative requirements
working knowledge and understanding of the contents of health, safety andsecurity procedures that relate to the individual workplace
major workplace hazards and associated health, safety and security risksassociated with the hazards as relevant to the individual workplace
broad understanding of the particular consultation, hazard identificationand risk assessment methods used in the particular workplace
familiarity with hazard identification and risk assessment tools andtemplate documents.
Range
Statement
CriticalAspects
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Unit Name Apply principles of occupational health and safety in the work environment
Unit Code
1.1 Work is carried out safely and in accordance with company policy and procedures and legi
1.2 Housekeeping is undertaken in accordance with company procedures.
1.3 Responsibilities and duties of employees are understood and demonstrated in day-to-day
1.4 Personal protective equipment is worn and stored according to company procedures.
1.5 All safety equipment and devices are used according to legislative requirements and com
1.6 Safety signs/symbols are identified and followed as per instruction.
1.7 All manual handling is carried out in accordance with legal requirements, company proced
1.8 Emergency equipment is identified and appropriate use is demonstrated
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2.1 Actual and foreseeable workplace hazards are identified during course of work and report
2.2 Accidents and incidents are reported according to workplace procedures
3.1 Appropriate personnel and emergency services and means of contacting them in the even
3.2 Emergency and evacuation procedures are understood and carried out where required.
3.3 Company evacuation procedures are followed in case of an emergency.
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Look for evidence that confirms skills in:
following safe working practices
maintaining a safe and clean condition workplace
carrying out workplace activities such as working safely, not endangering others, followin
selecting, wearing and storing appropriate personal protective equipment
using appropriate safety equipment and devices
carrying out work with the information given by safety signs and symbols
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carrying out manual handling principles
using emergency equipment correctly
noting workplace hazards
contacting appropriate personnel and emergency services in the event of an accident
following emergency and evacuation procedures
communicating and interpreting information appropriate to OH&S within the scope of this
checking and clarifying task-related information
communicating with emergency personn
checking for conformance to specifications
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Look for evidence that confirms knowledge of:
rights, responsibilities and duties of employees and employers
use of personal protective equipment
appropriate equipment and safety devices for particular workplace tasks
reasons for using safety equipment and devices
meaning and application of safety signs and symbols
procedures and limits for manual handling
location and use of emergency equipment
reasons for selecting a particular type of equipment
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procedures for identifying and reporting hazards
persons or services to be contacted in the event of a range of accidents
reasons for use of standard procedures
standard procedures including those for emergencies and evacuation
hazards and housekeeping requirements associated with the work environment
safe work practices and procedures
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This unit may be assessed on the job, off the job or a combination of both on and off the j
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slative requirements.
ctions.
any/manufacturers procedures.
ures and National Occupational Health & Safety Commission guideli
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d to appropriate person according to standard operating procedures.
t of an incident can be identified.
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company and legislative requirements, following procedures
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unit
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b. Where assessment occurs off the job, that is the candidate is not in produ
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ctive work, then an appropriate simulation must be used where the range of
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conditions reflects realistic workplace situations. The competencies covered
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by this unit would be demonstrated by an individual working alone or as pa
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t of a team. The assessment environment should not disadvantage the cand
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idate.
Unit Name BSBOHS201A
U it C d P ti i t i OHS
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Unit Code Participate in OHS processes
1.1 Follow established safety procedures when conducting work
1.2
2.1
2.2
2.3
2.4 Report emergency incidents and injuries to designated persons
3.1
3.2
3.3 Take actions to eliminate workplace hazards or to reduce risks
4.1 Identify and report emergency incidents4.2 Follow organisational procedures for responding to emergency incidents
literacy skills to interpret safety signs, symbols and notices
problem-solving skills to analyse options in an emergency situation.
Carry out pre-start systems and equipment checks in accordance withworkplace procedures
Identify designated persons for reporting queries and concerns aboutsafety in the workplace
Identify existing and potential hazards in the workplace, report them todesignated persons and record them in accordance with workplaceprocedures
Identify and implement workplace procedures and work instructions forcontrolling risks
Contribute to workplace meetings, inspections or other consultative
Raise OHS issues with designated persons in accordance withorganisational procedures
Required
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emergency procedures including procedures for fires and accidents
commonly used hazard signs and safety symbols.
accurately following all relevant safety procedures
identifying and reporting hazards to designated personnel
knowledge of relevant health and safety legislationknowledge of relevant materials, equipment and work processes.
safety processes, hazards and risk are relevant to the area of work
RequiredKnowledge
responsibilities of employers and employees under relevant health and
safety legislation
RangeStatement
CriticalAspects
Context ofand specificresourcesforassessment
Unit Name SRXOHS001B
Unit Code Follow defined occupational health and safety policies and proceedures
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Unit Code Follow defined occupational health and safety policies and proceedures
1.1
1.2
1.3
2.1
2.2
Recognise hazards in the work area and report to designated personnelaccording to workplace procedures
Accurately follow workplace procedures and work instructions forcontrolling risk, applicable to general context
Follow workplace procedures for dealing with accidents, fires and
emergencies whenever necessary within scope of responsibilities andcompetencies
Raise occupational health and safety issues with designated personnel inaccordance with workplace procedures and relevant occupational healthand safety legislation
Contribute to participative arrangements for occupational health and safetymanagement in the workplace within organisational procedures and scopeof responsibilities and competencies
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RangeStatement
CriticalAspects
Context ofand specificresourcesforassessment
Assessment must confirm sufficient knowledge to follow definedOccupational Health and Safety policies and procedures
Assessment of performance should be over a period of time covering allcategories from the Range Statements applicable in the learners work
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In particular, assessment must confirm
o demonstrated ability to recognise and report hazards to
designated personnel
o demonstrated ability to accurately follow workplace procedures
relevant to controlling risks in the workplaceo demonstrated ability to communicate about hazards and risks in
the workplace
categories from the Range Statements applicable in the learners workenvironment
Unit Name CUSOHS301A
Unit Code Follow OH&S Procedures
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Unit Code Follow OH&S Procedures
1.1
1.2
1.3 Use tools, equipment and materials according to enterprise procedures
1.4 Complete work tasks with due regard to safety signs and symbols1.5 Comply with duty of care requirements
1.6 Participate in OHS communication and reporting
2.1
2.2
2.3
2.4 Contribute to keeping the work environment free of hazards
2.5
3.1 Report hazards or OHS issues in the workplace to relevant personnel3.2
3.3 Follow workplace procedures for controlling risks
3.4
3.5
4.1
4.2 Take action to deal with emergencies in line with own level of responsibility
4.3 Seek assistance from colleagues and relevant authorities as required
4.4 Practise and follow emergency and evacuation procedures as required.
Apply knowledge of safe work practices to complete work tasks inaccordance with legislative requirements and codes of practice
Adhere to safety plans, safety implementation reports and otherdocumentation as required
Use safety clothing and personal protective equipment (PPE) as required toensure own safety and safety of others
Undertake measures to prevent injury or impairment related to workplaceactivities
Apply safe manual-handling techniques to avoid back strain and other
Maintain currency of own knowledge of OHS workplace policies and
Apply knowledge of principles of risk management when taking action tominimise risk in line with own level of responsibility
Contribute to workplace OHS, hazard, accident and incident reports as
Report breaches of health, safety and security procedures promptly as
Report emergency or incident promptly to relevant personnel or authoritiesin line with general procedures for responding to incidents andemergencies
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RangeStatement
CriticalAspects
Context ofand specificresourcesforassessment
Contribute to OH&S Practises
HLTOHS300A
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HLTOHS300A
1.1
1.2 Identify hazards as part of work planning and work process
1.3
1.4 Report residual risk according to organisation procedures
1.5
1.6 Undertake OHS housekeeping in work area
1.7
1.8 Manage own levels of stress and fatigue to ensure ability to work safely
2.1
2.2 Check the OHS practices of less experienced members of the workgroup
2.3
2.4
3.1 Raise OHS issues in accordance with organisation procedures
3.2
3.3 Provide assistance to workgroup members to contribute to workplace safety
3.4
4.1 Report identified hazards and inadequacies in risk controls
4.2
4.3 Contribute to risk assessments
4.4
5.1
5.2
Plan work in accordance with relevant provisions of OHS legislation,standards, codes ofpractice/compliance codes and guidance material
Address identified hazards prior to starting work using judgement withindefined scope of responsibilities
Report incidents and injuries in line with organisation policies and
Maintain and update own knowledge of OHS issues as they apply toworkplace systems, equipment and processes
Share information on safe work practices and work procedures withmembers of the work group
Provide guidance and coaching to less experienced members of theworkgroup to support them in working safely
Support members of the workgroup to accurately record incidents andcomplete associated workplace documentation according to organisationprocedures
Contribute to workplace meetings, workplace inspections or otherconsultative activities in a constructive manner to improve safety
Apply knowledge of roles and responsibilities of OHS representatives and
OHS committees
Check the workplace for hazards using itemised checklist(s) in accordancewith work procedures
Provide input to development and implementation of control measures,with reference to the hierarchy of control
Identify emergency signals and alarms and responded to them
Take initial action to control/confine emergency according to organisationprocedures, and taking account of the nature and scope of the emergency
5.3 Implement emergency response procedures within scope of training andcompetence
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Check the workplace for hazards and risks using an itemised checklist
Provide advice and feedback in a constructive and supportive manner
Safety signs and their meanings
The difference between hazard and risk
Standard emergency signals, alarms and required responses
Principles of basic risk assessment
PPE requirements including use, storage and maintenance
Roles and responsibilities of OHS representatives and OHS committees
potential emergency situations, alarms and signals and required response
The legal rights and responsibilities of the workplace parties
p
Sources of OHS information within the workplace with knowledge ofexternal sources of OHS information
Nature of common workplace hazards such as chemicals, bodily fluids,
noise, manual handling, work postures, underfoot hazards and movingparts of machinery
Basic hazard identification procedures such as workplace inspections andreview of workplace data
Roles and responsibilities of employees, supervisors and managers in theworkplace
Workplace specific information including: hazards of the particular workenvironment hazards of the particular work environment hazardidentification procedures relevant to the hazards in their workplace
organisation and work procedures particularly those related toperformance of own work, specific hazards and risk control, reporting ofhazards, incidents and injuries and OHS issue resolution, consultation, useof PPE and emergency response
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Verbal and written responses to verbal, pictorial or physical scenarios
To demonstrate competence in this unit, a candidate must be able toprovide evidence of contribution to OHS processes in the workplace.
addressing their own health and safety, supporting members of theworkgroup who may be less experienced in the workplace in regard to OHSmatters, taking some initiative to address hazards andmanage risks at a systemic level
Evidence gathered by an assessor to determine Evidence gathered by anassessor to determine
competence will include practical demonstration of competence, including -workplace demonstration, simulation exercise,scenario or role play indirect evidence from workplace supervisorreports, workplace documentation, and writtenresponses to problems, scenarios and case studies
Evidence of workplace performance over time must be obtained to inform ajudgement of competence
Unit NamAPPLY SAFE WORK PRACTICES
Unit Cod SIRXOHS001A
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1.1
1.2
1.3
1.4
1.5
1.6
2.1
2.2
2.3 Accurately identify safety alarms.
Follow and maintain safety procedures to achieve a safe workenvironment according to all relevant OHS legislation, includingcodes of practice, relating to particular hazards in the industry or
Identify and report unsafe working practices, including faultyplant and equipment according to store policy and procedures
Manage dangerous goods and substances according to storepolicy and relevant legislation
Identify potential manual handling risks and manage tasksaccording to store policy
Report work-related incidents and accidents to designated
Demonstrate consultative processes and follow procedures for
Follow fire and emergency procedures, including storeevacuation, according to store policy and legislation.
Identify designated personnel responsible for first aid and
evacuation procedures.
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interpersonal communication skills to:report unsafe work practices, faulty plant and equipment and incide
locating and using safety alarms, fire extinguishers and emergency exitsidentifying hazardous goods and substances
interpreting symbols used for OHS signage
storing and using chemicals and hazardous substances
handling broken or damaged equipment
manual handling procedures
using personal protective gear and equipment; appropriate waste disposal; literacy skills in regard to read
store policies and procedures, in regard to OHS and emergency procedures state and territory legislation
relevant industry codes of practice
management of OHS, including:communication and consultation processes; reporting procedures; manualfirst aid procedures
identification of hazards in the workplace, including: managing broken or of faulty equipment; storage of
controlling risks through the hierarchy of control, including:eliminating hazards; isolating hazards; use of
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nts and accidents through clear and direct communication; share information; use and interpret non-verbal communicati
ing and interpreting instructions numeracy skills in regard to estimating weights, size, quantities and mixtures.
nd regulationsrights and responsibilities of designated personnel responsible for health and safety in the workplace
handling procedures; interpreting symbols for OHS signage
angerous goods and hazardous substances; fire, chemical and electrical hazards; spills and leakage of materials;waste;
ngineering controls; use of administrative controls; appropriate use of personal protective clothing.
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safety procedures and for reporting faults and problems to relevant person, department or committee
ing to store policy and procedures
ss in the store.
ration manuals; OHS regulations; legislation and statutory requirements; industry codes of practic
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on
slip, trips and falls
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Unit Name Apply principles of occupational health and safety in the work environment
Unit Code MEM13014A
1 1 W k i i d t f l d i d ith li d d d l i l ti i
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1.1 Work is carried out safely and in accordance with company policy and procedures and legislative require
1.2 Housekeeping is undertaken in accordance with company procedures.
1.3 Responsibilities and duties of employees are understood and demonstrated in day-to-day actions.
1.4 Personal protective equipment is worn and stored according to company procedures.
1.5 All safety equipment and devices are used according to legislative requirements and company/manufact
1.6 Safety signs/symbols are identified and followed as per instruction.1.7 All manual handling is carried out in accordance with legal requirements, company procedures and Nati
1.8 Emergency equipment is identified and appropriate use is demonstrated
2.1 Actual and foreseeable workplace hazards are identified during course of work and reported to appropri
2.2 Accidents and incidents are reported according to workplace procedures
3.1 Appropriate personnel and emergency services and means of contacting them in the event of an inciden
3.2 Emergency and evacuation procedures are understood and carried out where required.
3.3 Company evacuation procedures are followed in case of an emergency.
Look for evidence that confirms skills in:
following safe working practices
maintaining a safe and clean condition workplace
carrying out workplace activities such as working safely not endangering others following company an
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carrying out workplace activities such as working safely, not endangering others, following company an
selecting, wearing and storing appropriate personal protective equipment
using appropriate safety equipment and devices
carrying out work with the information given by safety signs and symbols
carrying out manual handling principles
using emergency equipment correctlynoting workplace hazards
contacting appropriate personnel and emergency services in the event of an accident
following emergency and evacuation procedures
communicating and interpreting information appropriate to OH&S within the scope of this unit
checking and clarifying task-related information
communicating with emergency personn
checking for conformance to specifications
Look for evidence that confirms knowledge of:rights, responsibilities and duties of employees and employers
use of personal protective equipment
appropriate equipment and safety devices for particular workplace tasks
reasons for using safety equipment and devices
meaning and application of safety signs and symbols
procedures and limits for manual handling
location and use of emergency equipment
reasons for selecting a particular type of equipment
procedures for identifying and reporting hazards
persons or services to be contacted in the event of a range of accidents
reasons for use of standard procedures
standard procedures including those for emergencies and evacuation
hazards and housekeeping requirements associated with the work environment
safe work practices and procedures
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This unit may be assessed on the job, off the job or a combination of both on and off the job. Where ass
ments
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ments.
urers procedures.
nal Occupational Health & Safety Commission guideli
te person according to standard operating procedures.
t can be identified.
legislative requirements following procedures
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legislative requirements, following procedures
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ssment occurs off the job, that is the candidate is not in productive work, then an appropriate simulation must be used
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here the range of conditions reflects realistic workplace situations. The competencies covered by this unit would be de
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onstrated by an individual working alone or as part of a team. The assessment environment should not disadvantage th
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candidate.
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Unit NameInterpret aspects of local Australian Indigenous culture
Unit Code SITTGDE009A
Observation
1. Consult with the local community
1.1
1.2
1.3
2. Interpret aspects of local Australian Indigenous cult
2.1
2.2
2.3Brief customers on culturally appropriate behaviour
2.4
Consult appropriate community members about culturaltourism activities, including what information can be shared,who can give information to whom, who can receive theinformation, what activities are appropriate and who should
Prepare for and conduct tourism activities according to theneeds and wishes of the local community
Identify potential conflicts within the local community inrelation to
Interpret cultural aspects of Australian Indigenous culture forcustomers to thelevel that is appropriate for the guide andthe particular customer
Take account of any copyright and intellectual propertyrequirements in cultural interpretation
Make customers aware of copyright and intellectual propertyissues that mayaffect their own future behaviour
2.5
2.6
Show respect for Australian Indigenous culture and valuesthrough appropriate personal behaviour during activitiesShow customers traditional and contemporary practices when
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2.6
2.7
2.8
Required Skills
The following skills must be assessed as part of this unit:
Ability to provide in-depth interpretation of a specific local Australian Indi
Required Knowledge
The following knowledge must be assessed as part of this unit:
Range Statement
Show customers traditional and contemporary practices whenappropriate, and in a manner that enhances theirunderstanding of Australian Indigenous culture
Use local language correctly and share with customers when
Invite customers to actively participate and share in theAustralian Indigenous cultural experience when appropriate
communication skills, including cross-cultural skills and awareness of
communication from
In-depth knowledge and understanding of a specific AustralianIndigenous culture within aProtocols for the sharing of information about specific local AustralianIndigenous cultures
Copyright and intellectual property issues associated with interpretingAustralianIndigenous cultural aspects for customers
Critical Aspects
Evidence of the following is essential:
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Context of and specific resources for assessment
Assessment must ensure:
Access to appropriate cultural sites and locations
Provision of cultural interpretation for customers in a culturallyappropriate and respectful manner
In-depth knowledge and understanding of the Australian Indigenous
culture appropriate to the region
Ability to consult with community members to determine theappropriateness ofinformation to be shared with customers
Ability to interpret different types of information covering multiple topicsto ensure a breadth of knowledge of local cultural aspectsAbility to interpret information about the Australian Indigenous culturewith customers on
Interpretation of information about the Australian Indigenous culturewithin commercially realistic guiding environments, e.g. within a culturalsite, on a walking tour or at a tourist site
Interpretation of information with customer groups of a size and naturethat reflect the commercial environment in which the guide operates
Involvement of persons approved of by relevant local community eldersin the assessment process
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Role Play PortfolioWrittenAssessment
Written
Assessment2
Written
Assessment3 OralQuestioning
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Case StudyWorkbookActivities
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U it N W k id
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Unit Nam Work as a guide
Unit CodeSITTGDE001A
Observation1. Apply knowledge of the guiding sector
1.1
1.2 Identify key guide information sources and contacts.
1.3
2. Guide tours according to safety, ethical and legal re
2.1
2.2
2.3
2.4
2.5
Conduct day-to-day guiding activities in a manner that takesaccount of the roles and responsibilities of different types ofguides.
Use industry knowledge and guide networks to enhance the
quality of guiding services provided to customers
Conduct day-to-day guiding activities according to the legalrequirements governing the industryActively and regularly participate in risk assessmentsaccording to established organisational policies andprocedures and identify situations where a risk assessment
Guide tours according to general ethics of guiding and specificethicalconsiderations for particular contextsGuide tours according to safety requirements and in a mannerthat minimises risk to customers and colleaguesGuide tours in a manner that minimises any negative impacton the social or natural environment
3. Develop guiding skills and knowledge
3.1 Identify and use opportunities to update the knowledge andkill i d b id
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3.2
3.3
4. Communicate with tourism industry operators in Engl
4.1
4.2
4.3
4.4
4.5
Required Skills
The following skills must be assessed as part of this unit:
Ability to access appropriate risk assessment templates
skills required by guidesIdentify and access sources of assistance and support forguides when requiredShare knowledge with colleagues to enhance the quality ofservice provided to customers
Articulate information clearly using industry acceptablelanguageAchieve mutual understanding and agree on details relevantto guiding activitiesProvide accurate information and explanations about customer
requirements and any special requestsCommunicate according to social, cultural and businessrequirementsIdentify the nature and key facts of operational problems andprovide an appropriate solution by consulting and openlycommunicating with the tourism operator
Critical thinking skills to facilitate rational and logical analysis of ethicalissues and
Speaking and listening skills to carry out predictable and creativecommunication in English involving daily transactions and interactions ofa non-routine and varied nature.
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Required Knowledge
The following knowledge must be assessed as part of this unit:
General knowledge of the tourism industry and in particular touroperations and wholesaling sectors and the way that guiding fits into the
Roles, responsibilities and career paths for different types of guides,including tour guides, tour managers, site guides, adventure guides,meet and greet guides, city hosts and driver guides
Roles and services provided to guides by peak body GuidingOrganisations of Australia (GOA) and industry associations
Broad and working knowledge of industry and legal compliancerequirements that affect guiding operations, including:
Consumer protection laws Occupational licensing and industry accreditation Contents of various guiding codes of conduct or practice (e.g. GOA
and Ecotourism Association of Australia) and the impacts of complianceand non-compliance
Public liability and the guides duty of care Environmental legislation Permit requirements for operating within regulated land managed
areas
Queensland Tourism Services Act (2003), associated requirements forguides when working in Queensland, the code of conduct imposed oninbound tour operators (ITOs) and impacts on guides when engaged byan ITO to work in Queensland
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Broad and working knowledge of risk management systems
Format and use of appropriate risk assessment templates
Range Statement
Critical Aspects
Evidence of the following is essential:
Broad knowledge of roles and responsibilities of different types of guides
an ITO to work in Queensland
Safety issues that specifically affect guiding operations in particularcontexts
Key factors to consider in minimising negative impacts on the social andnatural environments in which tours take place
Social, cultural and business conventions applicable to working as aguide.
Provision of guiding services in a safe, ethical and legally compliantmanner
Knowledge of safety, ethical and legal issues to be considered in specificguiding contexts
Context of and specific resources for assessment
Speaking and listening skills to communicate with industry colleagues inEnglish and achieve mutual understanding on day-to-day operationalre uirements
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Context of and specific resources for assessment
Assessment must ensure:
Working safely, ethically and legally within commercially realisticguiding environments, e.g. at a tourist site, on a coach tour, in anational park or on a walking tour
Access to plain English documents that describe the legal requirementsof the Queensland Tourism Services Act (2003), consumer laws and landmanagement issues
Access to industry association membership information and codes ofconductInteraction with others to ensure communication in English on practicalguiding matters
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Role Play Portfolio
Written
Assessment
Assessment
2
Assessment
3
Questionin
g
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Case StudyWorkbookActivities
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Unit Nam Research and share general information on Australian Indigenous c
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g g
Unit CodeSITTGDE008A
1. Research general information on Australian Indigenous c
1.1
1.2
1.3
1.4
1.5
2. Share general information on Australian Indigenous cultu
2.1
2.2
2.3
Identify sources of information and conduct accurate research intoAustralian Indigenous culturesInterpret written sources of information, extract the requiredinformation, and check for accuracy and any required permission todisseminate tolocal communities prior to use
Access information from other than written sources in a culturallyappropriate wayDemonstrate behaviour that shows respect for local AustralianIndigenousShare knowledge gained with work colleagues to increase culturalawareness and understanding in the organisation
Identify and use Indigenous interpreters where possible and withinscope of individual responsibilityProvide customers with guidance on appropriate behaviours wheninteracting with Indigenous interpreters or communitiesShare accurate information on Australian Indigenous cultures withcustomers
2.4
2.5
Include reference to the diversity of Australian Indigenous cultureswhen
Share information in a manner respectful of local community valuesd
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2.6
2.7
2.8
Required Skills
The following skills must be assessed as part of this unit:
Required Knowledge
The following knowledge must be assessed as part of this unit:
andcustoms
Share information in a manner that enhances customer
understanding ofAustralian Indi enous culturesAnswer customer questions in a polite and friendly manner andaccording to community wishes about what information can beshared with customersRespond to culturally inappropriate customer behaviour promptlyand in amanner that minimises the likelihood of offence bein taken
Basic research skills and techniques for acquiring and maintaining currentinformationgenerally available about Australian Indigenous cultures
Literacy skills to source, read and interpret sometimes complex informationon
Communication skills, including cross-cultural skills and awareness ofIndigenous communication techniques
Protocols for researching and sharing information about Australian Indigenouscultures
Copyright and intellectual property issues associated with the sharing ofinformation
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General knowledge of Australian Indigenous cultures in general
Range Statement
Critical Aspects
Evidence of the following is essential:
Context of and specific resources for assessment
information
General knowledge of the specific Australian Indigenous culture within the
particular regional location
Researching and sharing accurate information about Australian Indigenoussocieties in a culturally appropriate way
Knowledge of the protocols that apply to researching and sharing informationgenerally available about Australian Indigenous cultures
General knowledge of Australian Indigenous cultures and specific cultureswithin a regional location
Ability to source different types of information covering multiple topics toensure a breadth of knowledge
Ability to share general information about Australian Indigenous cultures withcustomers on numerous occasions to ensure consistency of performance
Assessment must ensure:
Sharing of information about Australian Indigenous cultures withincommercially realistic guiding environments e.g. in a national park, on a bush
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Interaction with Australian Indigenous communities to obtain information
y g g g p ,walking tour or at a tourist site
Involvement of appropriate people accepted by the local community in theassessment process
Sharing of information with customer groups of a size and nature that reflectthe commercial environment in which the guide operates
sufficientinformation
ltures
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Observation Role Play Portfolior en
Assessmenr en
AssessmentAssessment
raQuestionin
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WorkbookActivities
CaseStudy
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Unit Name Conduct routine workplace oral communication in a language other th
U it C d SITXLAN2 A
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Unit Code SITXLAN2__A
1.1
1.2
1.3
1.4Make introductions according to the business of the workplace
1.5
1.6
2. Communicate with customers and colleagues to conduct ro
2.1
2.2
1. Communicate in a language other than English withcustomers and colleagues
Identify the specific language needed in order to conduct routinecommunicationsUnderstand and use appropriate courtesy expressions with customersorcolleagues
Give basic and factual information, provide simple explanations ofproblems and
Seek clarification from customers and colleagues when required,using simpleterms
Provide simple advice on workplace events and topical and familiarmatters
Understand and use key words, phrases, gestures and sentences tocommunicateSupport communication by reference to, and basic explanation of,specificworkplace materials and visual information
2.3
3. Give simple directions and instructions
Identify need for and seek assistance from others with appropriatelanguageskills in order to better communicate
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3.1
3.2
Required Skills
The following skills must be assessed as part of this unit:
Required Knowledge
The following knowledge must be assessed as part of this unit:
Provide clear, succinct and easy to follow simple directions and
instructions atan appropriate pace and in a correctly ordered sequenceSupport communication with the use of appropriately sequencedexpressionsand questions to emphasise or clarify directions and instructions
Communication and interpersonal skills to allow for positive and courteousinteractions withCross-cultural communication skills to participate in routine communications andtransactions and use key words, phrases, sentences and vocabulary specific tocommunicating about number (e.g. counting), time, place, distance, quantityand currency to fulfil common customer requests relevant to particularwork lace and lan ua e bein assessed
Social and cultural conventions specific to the language being assessed whichenhance communication and avoid giving offence to customers and colleagues,including:
Traditions Attire
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Range Statement
Critical Aspects
Evidence of the following is essential:
Context of and specific resources for assessment
Assessment must ensure:
Attire Awareness of appropriate forms of address Food taboos, special dietary needs and eating habits of the relevant culture
(where relevant to the workplace) Appropriate body language
General knowledge of cross-cultural communication issues sufficient to conductroutine workplace transactions in a socially and culturally appropriate manner
Ability to use appropriate courtesy expressions, give simple factual supportinginformation and clarify information by asking simple factual questions in a
Ability to accurately identify and respond to customer needs, provide routineinformation and maintain communication with customers and colleagues inrelation to routine transactions
Operational conditions of a tourism or hospitality customer service environment
That the person being assessed is undertaking typical tourism or hospitalityworkplace activities, such as preparing and serving beverages, providing siteinformation and assistance, selling merchandise or tourism products or services.
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Provision of services to customers within typical workplace time constraints
g pserving food, checking in while using the language being assessed
Use of relevant and current tourism and hospitality materials and equipment,including timetables, brochures, menus, tour desks, check-in desks and
Use of resources which would be commonly used to assist workplacecommunication, including:
Phrase books Dictionaries
Language mats Maps Pamphlets Menus Signs written in the specific language International signage, such as No Smoking signs
an English
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Observation Role Play Portfolio
Assessme
ntAssessment
2Assessment
3Oral
Questioning
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WorkbookActivities
CaseStudy
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Unit Nam Work in a socially diverse environment
Unit Code SITXCOM002A
Co
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Observation
1.1
1.2
1.3
1.4
2. Address cross-cultural misunderstandings
2.1
2.2
2.3
2.4
2.5
1. Communicate with customers and colleaguesfrom diverse
Value customers and colleagues from different culturalgroups and treat them with respect and sensitivity
Take into consideration cultural differences in all verbaland non-verbal communicationMake attempts to overcome language barriers bycommunicating through the use of gestures, signlanguage, or simple words in English or the other personsObtain assistance from colleagues, reference books oroutside organisations when required
Identify issues that may cause conflict or misunderstandingin the workplaceAddress difficulties with appropriate people and seek
assistance from team leaders or others where requiredConsider possible cultural differences when difficulties ormisunderstandings occurMake efforts to resolve misunderstandings, taking accountof cultural considerationsRefer problems and unresolved issues to the appropriateteam leader or supervisor for follow-up
Required Skills
The following skills must be assessed as part of this unit:
Li kill d d d d k l l
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Required Knowledge
The following knowledge must be assessed as part of this unit:
Principles that underpin cultural awareness
Range Statement
Literacy skills to read and understand any workplace equalemployment
opportunity (EEO) and anti-discrimination policies and plain EnglishBasic communication skills to identify and attempt to resolvemisunderstandings which may be due to cross-cultural issues
Overview of general characteristics and key aspects of the mainsocial and cultural groups in Australian society, including Indigenousand non-Indigenous people, sufficient to aid cross-cultural
Overview of general characteristics of various international touristgroups appropriate to sector and individual workplace to enable their
Basic knowledge of types of disability and implications for the
workplacePrinciples and basic knowledge of EEO and anti-discriminationlegislation as they apply to individual employees, and any associated
Critical Aspects
E idence of the follo ing is essential
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Evidence of the following is essential:
Context of and specific resources for assessment
Assessment must ensure:
Social and cultural understanding and sensitivity in responding todifferent types of customers and colleagues
Ability to identify and respond to the cultural context of theworkplaceAbility to apply knowledge of different cultures and culturalcharacteristics appropriately when communicating with colleagues
Ability to communicate effectively with customers and colleaguesfrom a broad range of backgrounds and on different operational
activities that are relevant to the particular organisation and job role
Ability to communicate with colleagues and customers in a culturallysensitive manner while undertaking operational activities within a
commercially realistic environment
Access to EEO and anti-discrimination policies and any plain Englishinformation documents produced by government information
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Role Play PortfolioWritten
AssessmentAssessment
2Assessment
3Questionin
gWorkbookActivities
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CaseStudy
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Unit N Follow health safety and security procedures
SITXOHS001B
1. Follow workplace procedures for health, safety and
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1.2 Incorporate safe work practices into all workplace activities
1.3
1.4
1.5
1.1 Correctly and consistently follow the organisation's health, safetyand securityprocedures according to relevant legislative
requirements
Follow the safety directions of supervisors or managers and heedany workplace safety warning signs.
Use any required protective equipment and wear requiredpersonal protective clothing
Identify and promptly report unsafe work practices, issues andbreaches of health, safety and security procedures
1.6
2. Follow procedures for emergency situations
Report any suspicious behaviour or unusual occurrencespromptly to thedesignated person
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2.1
2.2 Follow the organisation's emergency procedures correctly
2.3
2.4
3. Participate in the organisation's OHS practices
3.1
3.2
3.3
3.4
3.5
Recognise emergency and potential emergency situationspromptly and determine or take required actions within the scope
of individual responsibility
Seek assistance promptly from colleagues or other authoritieswhere appropriate
Report details of emergency situations accurately according to
organisation procedures
Participate in OHS management practices developed by theorganisation to ensure a safe workplace
Actively participate in the OHS consultation processes andidentify and report safety and procedural issues requiringattentionEnsure immediate work area is free from hazards, participate in
scheduled hazard identification activities and report hazards onan ongoing basis
Participate in risk assessments and suggest appropriate ways ofcontrolling risk
Raise OHS issues and concerns with designated personsaccording to organisation and legislative requirements
Required Skills
The following skills must be assessed as part of this unit:
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Required Knowledge
Literacy skills to read and interpret workplace safety signs, procedures,emergency evacuation plans, and hazard identification and risk
assessment tools and template documents
Communication skills to participate in consultation processes, to clearlyreport and explain hazards, to contribute to risk assessments and toassertively suggest control methods
The following knowledge must be assessed as part of this unit:
Individual employee responsibilities in relation to ensuring safety of self,other workers and other people in the workplace
Broad understanding of employer's responsibilities under relevant state orterritory OHS legislation
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Safe work practices relevant to individual job roles and responsibilities
territory OHS legislation
Broad understanding of employee's responsibility to participate in OHS
practices under relevant state or territory OHS legislation
Ramifications of failure to observe OHS policies and procedures andlegislative requirements
Working knowledge and understanding of the contents of health, safetyand security procedures that relate to the individual workplace
Major workplace hazards and associated health, safety and security risksassociated with the hazards as relevant to the individual workplace
Broad understanding of the particular consultation, hazard identificationand risk assessment methods used in the particular workplace
Familiarity with hazard identification and risk assessment tools andtemplate documents
Range Statement
Critical Aspects
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Evidence of the following is essential:
Context of and specific resources for assessment
Project or work activities that show the candidate's ability to followpredetermined health, safety and security procedures, incorporate safework practices into all workplace activities and participate in consultation,hazard identification and risk assessment activities for a given serviceindustry operation in line with regulatory requirements
Knowledge and understanding of the implications of disregarding thoseprocedures
Knowledge and understanding of the legal requirement to work accordingto health, safety and security procedures
Assessment must ensure:
Project or work activities that show candidates ability to apply safeworking practices within the context of the particular industry sector andjob role in which they are working or seeking work; for those undertakinggeneric pre-employment training, assessment must cover a range ofindustry contexts to allow for a broad range of vocational outcomes
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industry contexts to allow for a broad range of vocational outcomes
Use of the current plain English regulatory documents distributed by the
local OHS regulatory authority, any codes of practice and standards issuedby regulatory authorities or industry groups, and OHS information andbusiness management manuals issued by industry associations or
Use of current commercial policies and procedures and templatedocuments used for the management of OHS practices
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SIRXOHS001A BSBOHS201A
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Follow establised safety procedures when conducting work
Identify and report emergency incidents
Follow and maintain safety procedures to achieve a safe work
environment according to all relevant OHS legislation, includingcodes of practice, relating to particular hazards in the industry orworkplace
Demonstrate consultative processes and follow procedures forOHS
Carry out pre - start systems and equipmentchecks in accordance with workplace procedures
Identify designated persons for reporting
queries and concerns about safty in the workplace
Identify exixting and potential hazards in theworkplace, report them to designated persons and record then inaccordance with workplace procedures
Identify and report unsafe working practices, including faultyplant and equipment according to store policy and procedures
Identify and implement workplace procedures and work instructionsfor controlling risks
Identify potential manual handling risks and managetasks according to store policy Report emergency incidents and injuries todesignated persons
Report work-related incidents and accidents to designatedpersonnel
Demonstrate consultative processes and follow procedures forOHS
Follow organisational procedures for responding to emergencyincidents
Identify and report emergency incidentsFollow fire and emergency procedures including store
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Identify and report emergency incidents
Accurately identify safety alarms
Identify and report emergency incidents
Take actions to eliminate workplace hazards or to reduce risks
Follow fire and emergency procedures, including storeevacuation, according to store policy and legislation
Follow organisational procedures for responding to emergencyincidents
Follow fire and emergency procedures, including storeevacuation, according to store policy and legislation
Follow organisational procedures for responding to emergencyincidents
Contribute to workplace meetings, inspections or other consultativeactivities
Raise OHS issues with designated persons in accordance withorganisational procedures
Manage dangerous goods and substances according to storepolicy and relevant legislation
Literacy skills to interpret safety signs symbols and notices
Identify designated personnel responsible for firstaid and evacuation procedures
Literacy skills in regard to reading and interpreting
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Literacy skills to interpret safety signs, symbols and notices
Problem- solving skills to analyse options in an emergency stituation
Identifying hazardous goods and substances
Interpreting symbols used for OHS signage
Storing and using chemicals and hazardous substances
Handling broken or damaged equipment
Manual handling procedures
Using personal protective gear and equipment
Appropriate waste disposal
Literacy skills in regard to reading and interpretinginstructions
Interpersonal communication skills to:- report unsafe work practices, faulty plant and equipment andincidents and accidents through clear and direct communication- share informationLocating and using safety alarms, fire extinguishers and
emergency exits
Numeracy skills in regard to estimating weights, size, quantitiesand mixtures
Responsibilities of employers and employees under relevant healthand safety legislations
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Relevant industry codes of practice
First aid procedures
y g
Responsibilities of employers and employees under relevant health
and safety legislations
Interpersonal communication skills to:- report unsafe work practices, faulty plant and equipment andincidents and accidents through clear and direct communication- share information
Identification of hazards in the workplace, including:- managing broken or of faulty equipment- storage of dangerous goods and hazardous substances- fire, chemical and electrical hazards
Commonly used hazard signs and safetysymbols
Management of OHS, including:- communication and consultation processes- re ortin rocedures
Controlling risks through the hierarchy of control, including:- eliminating hazards- isolating hazards
-
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Safety processes, hazards and risks are relevant to the area of work
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A real or simulated work environment
Suitable equipment and materials for lifting
Relevant documentation, such as:- store policy and procedures manuals- manufacturer instructions and operation manuals- OHS regulations- legislation and statutory requirements- industry codes of practice
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Unit NameApply safe working practices
Unit Code SIRXOHS001A
Cours
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Observatio1. Observe basic safety procedures
1.1
1.2
1.3
1.4
1.5
1.6
2. Observe basic emergency procedures
2.1
2.2
2.3Accurately identify safety alarms
Follow and maintain safety procedures to achieve a safe workenvironment according to all relevant OHS legislation,including codes of practice, relating to particular hazards in
Identify and report unsafe working practices, including faultyplant and equipment according to store policy and proceduresManage dangerous goods and substances according to storepolicy and relevant legislationIdentify potential manual handling risks and manage tasksaccording to store policyReport work-related incidents and accidents to designatedpersonnelDemonstrate consultative processes and follow procedures forOHS
Follow fire and emergency procedures, including storeevacuation, according to store policy and legislationIdentify designated personnel responsible for first aid andevacuation procedures
Required Skills
The following skills must be assessed as part of this unit:
Interpersonal communication skills to:- report unsafe work practices faulty plant and equipment and incidents
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Locating and using safety alarms, fire extinguishers and emergency exits
Identifying hazardous goods and substances
Interpreting symbols used for OHS signage
Storing and using chemicals and hazardous substances
Handling broken or damaged equipment
Manual handling procedures
Using personal protective gear and equipment
Appropriate waste disposal
Literacy skills in regard to reading and interpreting instructions
Required Knowledge
report unsafe work practices, faulty plant and equipment and incidentsand accidents through clear and direct communication
- share information- use and interpret non-verbal communication
Numeracy skills in regard to estimating weights, size, quantities andmixtures
The following knowledge must be assessed as part of this unit:
Store policies and procedures, in regard to:- OHS and emergency procedures- state and territory legislation and regulations- rights and responsibilities of designated personnel responsible for
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Relevant industry codes of practice
First aid procedures
g p g p phealth and safety in the workplace
Management of OHS, including:- communication and consultation processes- reporting procedures- manual handling procedures- interpreting symbols for OHS signage
Identification of hazards in the workplace, including:- managing broken or of faulty equipment- storage of dangerous goods and hazardous substances- fire, chemical and electrical hazards- spills and leakage of materials- waste- slip, trips and falls
Controlling risks through the hierarchy of control, including:- eliminating hazards- isolating hazards- use of engineering controls- use of administrative controls- appropriate use of personal protective clothing
Range Statement
Critical Aspects
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Evidence of the following is essential:
Context of and specific resources for assessment
Assessment must ensure:
A real or simulated work environment
Suitable equipment and materials for lifting
Applies safe working practices, in all areas of the store, according toOHS legislation and codes of practice
Applies appropriate store policies and procedures and legislativerequirements in regard to following basic safety procedures and forreporting faults and problems to relevant person, department or
Identifies hazardous situations and rectifies where appropriate, or
reports to the relevant personnel according to store policy andReads, interprets and applies manufacturer instructions for storage anduse of hazardous goods
Knows store policies and procedures with regard to emergencysituations, evacuation, or accident and illness in the store
Relevant documentation, such as:- store policy and procedures manuals- manufacturer instructions and operation manuals- OHS regulations- legislation and statutory requirements- industry codes of practice
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Assessment Matrix
r enA
r enA t
r enA t
raQ ti i W kb k
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Role Play Portfolio
Assessme
nt
Assessment
2
Assessment
3
Questionin
g
Workbook
Activities
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Case
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Case
Study
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Unit nameParticipate in OHS processces
Unit code BSBOHS201A
bservation
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1. Work safely
1.1
2. Implement workplace safty requirements
2.4Report emergency incidents and injuries to designated p
3. Participate in OHS consultative procescess
Follow establised safety procedures when conductingwork
1.2Carry out pre - start systems and equipment checks inaccordance with workplace procedures
2.1 Identify designated persons for reporting queries andconcerns about safty in the workplace2.2 Identify exixting and potential hazards in the workplace,
reportthem to designated persons and record then inaccordance withworkplace procedures
2.3 Identify and implement workplace procedures and workinstructions for controlling risks
3.1Contribute to workplace meetings, inspections or otherconsultative activities
3.3
3.2Raise OHS issues with designated persons inaccordance withorganisational procedures
Take actions to eliminate workplace hazards or toreduce risks
4. Follow safety procedure
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4.1 Identify and report emergency incidents
Required skills
The following skills must be assessed as part of this unit:
Literacy skills to interpret safety signs, symbols and notices
Problem- solving skills to analyse options in an emergency stitua
Required knowledge
The following knowledge must be assessed as part of this unit:
Emergency procedures including procedures for fires and accide
Commonly used hazard signs and safety symbols
Range Statement
4.2Follow organisational procedures for responding toemergencyincidents
Responsibilities of employers and employees under relevanthealth andsafety legislations
Critical Aspects
Evidence of the following is essential:
Accurately following all revelant safety procedures
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Accurately following all revelant safety procedures
Identifying and reporting hazards to designated personnel
Knowledge of relevant health and safety legislation
Knowledge of relevant materials, equipment and work processes
Context of and specific resources for assessment
Assessment must ensure:
Safety processes, hazards and risks are relevant to the area of work
Course Assessment Matrix
Role play PortfolioWrittenassessment
assessment
2Written
assessment 3
ra Workbook
activitives
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assessment 2 assessment 3 activitives
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Casestudy
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s udy
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Unit NameFollow occupational health and safety procedures
Unit Code CUSOHS301A
Observatio
Course
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1. Follow safe work practices
1.1
1.2
1.3
1.4
1.5Comply with duty of care requirements
1.6Participate in OHS communication and reporting processes
2. Maintain personal safety standards
2.1
2.2
2.3
2.4Contribute to keeping the work environment free of hazards
Apply knowledge of safe work practices to completework tasksin accordance with legislative requirementsand codes of
Adhere to safety plans, safety implementation reports and otherdocumentation as requiredUse tools, equipment and materials according to enterpriseprocedures
Complete work tasks with due regard to safety signs and
Use safety clothing and personal protective equipment (PPE) as
required to ensure own safety and safety of othersUndertake measures to prevent injury or impairment related toworkplace activitiesApply safe manual-handling techniques to avoid back strain andother injuries
2.5
3. Assess risks
3.1
3.2
Maintain currency of own knowledge of OHS workplace policiesand procedures
Report hazards or OHS issues in the workplace to relevantpersonnelApply knowledge of principles of risk mana