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Assessment of Cataloging Services in an Academic Library
Catherine Sassen Principal Catalog Librarian
Kathryn LoafmanHead, Cataloging and Metadata Services
Rebecca WelchCatalog Management Librarian
Texas Library Association Annual Conference April 15, 2015
Outline
BackgroundLiterature Review
MethodologyResults
Implications for Strategic PlanningTips for Survey Administration
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Why did we want to do this study?
www.morguefile.com
Background• Cataloging and Metadata
Services and Collection Development Departments located off campus
• Public Services and Special Libraries Divisions housed in four other buildings
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Change in record source
Up to 2008 2008 to Present
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OCLC31%
Vendor69%
OCLC87%
Vendor13%
Research questions
• Importance
• Satisfaction
• Are we on the same page?
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www.morguefile.com
www.morguefile.com
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Literature review
“Dog-Book” by Kinjeng Submiter, Flickr Creative Commons, licensed under CC BY 2.0
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Literature review
Herrera, G., Cheng, D. T., Leslie, J., & Harry, T. (2006). Technical services cataloging and database maintenance assessment. Technical Services Quarterly 23(3), 51–72.
http://office.microsoft.com
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Literature review – cont.
• Findings:– High importance and satisfaction levels– Opinions differed on top priorities– The survey brought issues to the surface– Staff education opportunities – Increased awareness of services
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Methodology
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Methodology
• One online survey for Public Services Division and Special Libraries Division
• A separate copy of the survey for Cataloging and Metadata Services to assess discrepancies
• Administered for three weeks in fall 201411
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Response rate
• Public Services, Special Libraries [PS]–36 of 74 responded (48%)
• Cataloging and Metadata Services [CMS]–7 out of 8 responded (87%)
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Scale: ImportanceQ2. How important are the following cataloging services provided by the Cataloging and Metadata Services Department?
No importance
Low importance
Moderate importance
High importance
Cataloging purchased print books O O O O
Cataloging gift books O O O O
Cataloging e-books O O O O
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Scale: SatisfactionQ3. How satisfied are you with the following cataloging services provided by the Cataloging and Metadata Services Department?
DissatisfiedSomewhat dissatisfied
Somewhat satisfied Satisfied
Cataloging purchased print books O O O O
Cataloging gift books O O O O
Cataloging e-books O O O O
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Scoring
Importance scale1=No importance2=Low importance3=Moderate importance4=High importance
Satisfaction scale1=Dissatisfied2=Somewhat dissatisfied3=Somewhat satisfied 4=Satisfied
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Results
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Overall results
Importance
Satisfaction
0 1 2 3 4
3.38
3.67
3.42
3.54
PSCMS
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What were the lowest scores?
” “Tuff Canyon, Big Bend National Park” by National Park Service
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Cataloging foreign language gift books
Importance
Satisfaction
0 1 2 3 4
2.54
3.79
2.60
3.65
PSCMS
Subject headings are consistently used and cross references are provided
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Importance
Satisfaction
0 1 2 3 4
3.71
3.17
3.85
3.15
PSCMS
Updating older minimal level periodical records
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Importance
Satisfaction
0 1 2 3 4
3.29
3
3.29
3.42
PSCMS
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What were the highest scores?
“Lawn Lake Area, Ypsilon Mountain, Rocky Mountain National Park” by National Park Service
Cataloging purchased print books
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Importance
Satisfaction
0 1 2 3 4
4
4
3.94
3.74
PSCMS
Cataloging rush items
Importance
Satisfaction
0 1 2 3 4
4
4
3.92
3.79
PSCMS
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What were the areas of greatest disagreement?
“Mountain goats” by Becks, Flickr Creative Commons, licensed under CC BY 2.0
Differences in scores overall
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Importance
Satisfaction
0 1 2 3 4
3.38
3.67
3.42
3.54
PSCMS
Adding birth/death dates to personal name headings in the online catalog
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Importance
Satisfaction
0 1 2 3 4
3
3.83
2.63
3.7
PSCMS
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All works by the same author are grouped together in the catalog
Importance
Satisfaction
0 1 2 3 4
3.86
3.67
3.79
3.32
PSCMS
Cataloging gift books
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Importance
Satisfaction
0 1 2 3 4
2.86
3.71
3.22
3.65
PSCMS
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Creating records for distinctive titles in monographic series
Importance
Satisfaction
0 1 2 3 4
3.14
3.67
3.47
3.39
PSCMS
Resolving problems with call numbers
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Importance
Satisfaction
0 1 2 3 4
3.43
3.86
3.76
3.74
PSCMS
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What were the areas of greatest agreement?
“Portland: Luna & Simba at The Jerkstore” by Eli Duke, Flickr Creative Commons, licensed under CC BY-SA 2.0
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Editing records in our online catalog for lost or missing materials
Importance
Satisfaction
0 1 2 3 4
3.71
3.29
3.88
3.31
PSCMS
Open-ended question
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Open-ended question
Please add any comments that you would like to make about the services of the Cataloging and Metadata Services Department.
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Responses to open-ended question
• Broken links• Quality of microform records • Display of volumes held
Responses to open-ended question
“You guys rock!”
“Thanks for being so responsive when we email you guys with questions.”
“Thank you for all that you do and keep up the good work!”
Strategic planning
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Strategic planning
• Address Public Services staff concerns
• Enhance Cataloging services
• Share results with Collection Development
• Further research
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Public Services – Concerns
• Broken links
• OCLC # missing from records
• Records for print and electronic journals
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Error in public display
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Edit in staff mode
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Public display corrected
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Future Research
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Next: focus groups?
Tips for survey administration
• Purpose• Management support • Feedback• Timing• Institutional Review Board (IRB) requirements• Incentives
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Further Information
Literature Review http://tinyurl.com/nn6mdrs
Survey Instrument http://tinyurl.com/nbdtjpe
PresentationWill be available in UNT Digital Library
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