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8/13/2019 Assignment MGT _ Group Present
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KUALA KANGSAR LAND AND DISTRICT
OFFICE
FAKULTI SAINS PENTADBIRAN DAN
PENGAJIAN POLISI
UNIVERSITI TEKNOLOGI MARA KEDAH
DIPLOMA PENTADBIRAN AWAM
AM110
The Organization of Choice :
Prepared by :
1. Tajul Hasrul Bin Mohamed Rashidi 2012669954
2. Mohd Habibullah Bin Mohammad Sadri 2012280758
3. Mohd Hafiq Bin Hanafi 2012635228
4. Mohd Firdaus Bin Ahmad 2012616238
Prepared For :
Madam Intan Nazrenee binti Ahmad
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KUALA KANGSAR LAND AND DISTRICT OFFICE
ACKNOWLEDGE
Thanks be to God for his grace and will of god we were able to complete this
report. Our gratitude also goes to the District Officer, the Chief Assistant District
Officers, Assistant District officers and the district land office staff for their
assistance and support that was given to us. Thanks are also due to Madam
Intan Nazrenee Ahmad for the guidance that has been given.
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KUALA KANGSAR LAND AND DISTRICT
OFFICE
TABLE OF CONTENT
I. Introduction 1
II. Planning 2-7
A. Vision 2
B. Mission 2
C. Objective 3
D. Client Charter 4-6
E. Logo 7
III. Organizing 8-10
IV. Motivation 11
V. Leadership 12-13
VI. Control 14
VII. Communication 15-16
VIII. Conclusion 17
References
PAGES
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KUALA KANGSAR LAND AND DISTRICT OFFICE
I. INTRODUCTION
The Kuala Kangsar Land and District Office situated in the middle of Kuala
Kangsar district. Where Kuala Kangsar as a Royal town for state of Perak. The
Kuala Kangsar Land and District office have manpower for the 132 staff to caterapproximately 130,323 public around district of Kuala Kangsar with an area
of more than 247,861.1hectare divided with 9 county. The Kuala Kangsar Land
and District Office can be divided into unit three department that are Management
Services Division, Rural Development Division and Land Administration Division. 1
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KUALA KANGSAR LAND AND
DISTRICT OFFICE
ANALYSIS
II. PLANNING
A. VISION
The realization of Kuala Kangsar as a progressive and prosperous
district in the State by 2015
B. MISSION
Plan, manage and administer the district and land efficiently to achieve a
balanced development of the physical and socio-economic.
2
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KUALA KANGSAR LAND AND DISTRICT
OFFICE
ANALYSIS II. PLANNING
C. OBJECTIVE
1. To generate social and economic life of quality and productive through
the efficient and effective delivery to the people.
2. Implementing projects of rural development and the implementation of
human development activities to improve the well-being of the people.
3. To provide quality services for Disposal, Development / Land Registry
and Revenue collection in accordance with the National Land Code
(NLC) and the relevant law and the law enforcement.
4. To coordinate public peace and goodwill in the districts.
3
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KUALA KANGSAR LAND AND DISTRICT
OFFICE
ANALYSIS II. PLANNING
D. CLIENT CHARTER
1. Management Services Division
You are the customer, we will strive to provide a fair, prompt and friendly to you, we promise to
provide the following services:
1.1 Each complaint will be issued acknowledgment within 1 day and the official answers
will be answered within 14 days.
1.2 Solve all application licenses in the next 4 weeks.
1.3 Counter charges including revenue collection will open on schedule at least duringworking hours. Collection time will be extended if the need arises.
1.4 Application for assessment of stamp duty to be completed within 4 weeks from the date
of application.
1.5 Stamp documents will be turned off immediately.
1.6 Provide payment voucher purchase within 5 working days. 4
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KUALA KANGSAR LAND AND DISTRICT
OFFICE2. Rural Development Division
You are the customer, we will strive to provide a fair, prompt and friendly to you, we promise to
provide the following services:
2.1 Will do their utmost to implement and complete 100% of projects approved each year.
2.2 Project and procurement that does not involve quotation will be offered to contractors
within 14 days with effect from the date of letter of acceptance / warrant provisions.
2.3 Projects involving the procurement of supplies and quotation will be offered to
wholesalers within 30 working days from the date of letter of acceptance / warrant
provisions.
2.4 Payment vouchers will be prepared and submitted to the State Department or the State
Treasurer or the Accountant General within 7 working days from the date of indent form
work / government certified for payment.
2.5 Each complaint received: Will be acknowledged in writing within 7 working days
Answer will be given orally immediately and will be treated with dignity, courtesy and
hospitality.5
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KUALA KANGSAR LAND AND DISTRICT
OFFICE
3. Land Administration Division
Ready Providing quality and efficient services to clients in the following matters:
3.1 Land Revenue payment processing within 1 minute of each bill.
3.2 Land Application Processing to provide Executive Council Meeting (ECM) paper
within 8 months.
3.3 Managing processing such as Conversion of Land Development, Subdivision and
Subdivision Part 3 months for cases under the jurisdiction of the administrator.
3.4 All Presentation Transfer / Charge will be processed within 24 hours.
3.5 Solve Application for Permission to transfer / Charge within 5 working days of the case
under the power of the administrator. 6
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KUALA KANGSAR LAND AND DISTRICT
OFFICE
ANALYSIS :
E. LOGO
Perak State Emblem consists Arms Down His Royal Highness the Sultan of Perak.
The coat of arms with a crescent bounded containing rice flowers symbolizes the
sovereignty of the Government. The Crescent signifies Islam as the official religion.
Rice flower enterprise resource describes the people and the state of fertility.7
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KUALA KANGSAR LAND AND DISTRICT
OFFICE
Sungai Siput Land &
District Office
Kuala Kangsar Land &
District Office
Division of Land
Administration
District Officer (M54)
Rural Development
DivisionManagement Services
Division
Chief Assistant District
Officer (M52) Chief Assistant District
Officer (M48)
Chief Assistant District
Officer (M48)
EU TDDU RU RU PDU CDU PCU AFU ECU SU ICTU
AB
D
C
D
III. ORGANIZING
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Types of Chart : Narrow Span Of Management
Types of Decision Making used is Programmed Decision Making
Where every decision done is routine and it is virtually automatic decision, that followedestablished rules and regulations stated in The General Order and Circular
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KUALA KANGSAR LAND AND DISTRICT
OFFICE
1. Chain of command
A. Downward Communication
Instructions directly from the top officer to all levels of staff and units downward. Often
communicated through speech in the morning assembly or executive talk program in the
department.
B. Upward Communication
Requests from staff subordinate to the head of the department directly. This meeting
created to listen for problems and as for the benefit of employees welfare and good for the
department.
C. Lateral / Horizontal Communication
Meetings between the same management level are also held to facilitate coordination and
work on an assignment.
D. Cross Communication
Cross direction occurs often associated with complaints and reports in connection with
other units such as the application site to build houses for the hardcore poor and so on.
9
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KUALA KANGSAR LAND AND DISTRICT
OFFICE
2. Locus of Decision MakingCase Study: To make selection of Program Peningkatan Pendapatan (PPP) effective and
liable.
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Step 1 : Identify Opportunities & Diagnosing
Problem
1.Select common criteria as in SOP
2.Save time consume
3.Quick decision made
Step 2 : Identified Objectives 1.The right candidate2. Must done within 14 days with complete documentations
Step 3 : Generating Alternatives 1. Information distributed by phone / email / sms
2. Written material such poster / letter
Step 4 : Evaluating Alternatives 1. If by phone information can be easily forgotten
2. If by sms is costly
3. If by e-mail, not all head of village leader is computer
literate.4. If by written is effective due it can be read again.
Step 5 : Reaching Decision - Doing in written material Standard Of Procedure (SOP)
guideline.
Step 6 : Choosing Implementations Strategies - Compile all the guideline from related agencies.
Step 7 : Monitoring and Evaluating - Published and attribute the SOP and evaluate
feedback.
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KUALA KANGSAR LAND AND DISTRICT
OFFICE
IV. MOTIVATION
The Kuala Kangsar Land and District office used two types of Motivation Approaches toward
achieving organization goals that are:
1. The Traditional Approach
1.1 The top level of management considered wages, bonuses or any other fund method as
an incentives to boost staff motivation.
1.2 The employer look at the economic gain of the staff as the primary thing that reflect motivation.
1.3 An example is the Employee Awards (APC) that conducted annually a total of RM1000 rewards
and certificates for selected employees who based on scores Annual Work Targets (AWT).
2. The Human Relations Approach
2.1 The top level of management acknowledge employees social needs by making them feel important.
2.2 The employer allow staff to involve and participate in all activities conducted by district office within
district or state.
2.3 For example is joining the National day parade, forming PETANDA club as a liaison between the Department
and their families with activities that involve all workers and their families.
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KUALA KANGSAR LAND AND DISTRICT
OFFICEV. LEADERSHIP
Source of power implemented at this office are found in French and Raven Model:
1. Position Power
The power are derived from the position of a leader in an organization
1.1 Legitimate Power
The District Officer status respected by all staff as well as by Kuala Kangsar district
community the position legitimate as Land Administrator.1.2 Coercive Power
The Land Administrator powers subject to the National Land Code Enactment that empower to
seize, to confiscate and to take legal action when necessary in connection with the land issue.
1.3 Reward Power
The top level management have right to select any employees to be granted as Employee Award(APC) winner due the employee excellent in jobs carried out.
1.4 Information Power
The District administrators manage and control the information on land ownership and the
opening of new land for settlement or agricultural purposes. Maintain statistical information about
the rural economy and types of assistance provided by the government for the ruralcommunity.
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KUALA KANGSAR LAND AND DISTRICT
OFFICE
V. LEADERSHIP
Source of power implemented at this office are found in French and Raven Model:
2. Personal Power
2.1 Referent Power
The Kuala Kangsar Land and District officer act as the gate keeper to information relating to any
district programs such as formal district event or news about new state policies, the rules and
regulations, the value of Land tax and land premium, quantity of quarry including the dosand
dont about Kuala Kangsar district as well as The Royal Highness Sultan of Perak
event done in the district of Kuala Kangsar is under the obligation of The Kuala Kangsar Land
and District office.
.
2.2 Expert Power
Any calculation or rate about land value, land assessment, approval for transferring ownership
title, settlement, hereditary and any related to land holding or acquisition as well as resouces.
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KUALA KANGSAR LAND AND DISTRICT
OFFICE
VI. CONTROL
The control process
Case Study : Complaint Management
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Step 1 : Established Standard Organizations goal stated 14 days for
complaint answerable
Step 2 : Measure Performance - There are 2 complaint for August 2013;1st and 15thAugust 2013 regarding The e-Kasih
registration .
- both complaints have been resolved within five
days.
Step 3 : Compare Performance against Standards - Complain on 1stAugust 2013 resolved on 7th
August 2013 (5 working days). Letter was sent
on 8thAugust 2013Complain on 15thAugust 2013 resolved on 21st
August 2013 (5 working days). Letter was sent
on 22ndAugust 2013.
- Standard for Organization goals is 14 days
Step 4 : Determine need for corrective action Maintaining the Status Quo
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KUALA KANGSAR LAND AND DISTRICT
OFFICE
VII. COMMUNICATION
Top Level
ManagementEncode
Lower Level
ManagementDecodeChannel
Noise
Noise
Top level management will act as issuing commands through certain channels to the employee. Directions
given by encode the information in a channel either in oral or written form. Medium that often used are
Memo and Letters which from the head of department to employees.
In addition, Amplifiers are also used as a medium of whistleblowers. Information to be communicated back
is decode or translate to symbols that will be understood by the recipient of subordinates. The success of a
communication interaction based on information returned whether or not the objective of this meeting is
because the process can encode and decode the information disruptions.15
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KUALA KANGSAR LAND AND DISTRICT
OFFICE
VII. COMMUNICATIONImplementation
Top Level
ManagementEncode
Lower Level
ManagementDecodeChannel
Noise
Noise
Case Study : The top level management issuing a command on Amalan Kerja 5S to all level of staff
through a channel (monthly assembly) to all employee. The command given by encode the instruction in a
channel in speech of the District Officersand a written memo.
The information are encoded to be in word or letters. The Information to be communicated back is decode
or translate to symbols that understood by the recipient of subordinates. Its success can be seen through
the formation of sub-committees and action driving 5S committee as collaborative efforts to clean
workspace, update documents and file storage restructuring done together.
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KUALA KANGSAR LAND AND DISTRICT
OFFICE
VIII. CONCLUSION
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The Good management will make an organization is able to move and operate smoothly.
The role of each level of management, from senior management to their subordinates is
important to ensure a strong organization and can achieve its mission and objectives. In
addition, the selection of management techniques and processes that are relevant in a
decision-making by top management also can make the District and Land Office Kuala
Kangsar is employee friendly organization and customer friendly.
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KUALA KANGSAR LAND AND DISTRICT OFFICE
REFERENCES
Hornby, A.S. (1988). Oxford Students Dictionary of Current English. Kuala Lumpr: Pustaka Fajar Bakti
Pejabat Daerah dan Tanah Kuala Kangsar info. Retrieved on Sept.3, 2013 from
http://pdtkualakangsar.perak.gov.my/index.php?option=com_content&view=article&id=35&Itemid=65
Rohaya at. Al. (2008). Fundamentals of Management (MGT160/162). Shah Alam : Institut Perkembangan
Pendidikan UItm
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