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8/3/2019 Assignment of Logistics and Supply Chain Management
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ASSIGNMENT OF
LOGISTICS AND SUPPLY
CHAIN MANAGEMENT
UNDER TAKEN BY: - MALLIKA SHETTY
SUBMITTED BY:- Alok R yadav
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// 1 //
AFL LOGISTICS SERVICES
COMPANY PROFILE
FedEx Express Transportation and Supply Chain Services (India)
Private Limited (FedEx TSCS) with effect from February 22, 2011 hasacquired the warehousing, transportation services and expressdelivery undertakings of AFL Private Limited and transportation
services undertaking of its affiliate, Unifreight India Private Ltd (UFL).As a result of this acquisition AFL's 3 business divisions - AFL WiZExpress, AFL Logistics and its affiliate UFL are now with FedEx TSCS.
AFL - the pioneer in Domestic Express and Integrated Logistics
Solutions in Indian commerce and industry has served India andIndian businesses since 1947.
FedEx TSCS is part of the worldwide FedEx Express Global Network.
FedEx Express is the world's largest express transportation company,providing fast and reliable delivery to more than 220 countries andterritories worldwide
FedEx TSCS' nationwide network covers most major cities in India.
Our products and services portfolio have been designed to provide
your business with unique service dimensions. We make continuousefforts to enhance and build our network in the country to ensure safe
and timely delivery of all your shipments. We offer additional andtailor made customized express and logistics solutions to meet all
your business requirements.
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We understand the importance of logistics in your business andstrive to help you achieve success through our integrated services
and solutions by maintaining high quality standards.
INDUSTRY FOCUS:
Auto Components:We have helped improve the Supply Chain efficiency of some of the leading
suppliers to major automobile manufactures. Our successful supply chain
solutions enable holding lower levels of inventory at the factory and facilitate
Just-In-Time delivery of supplies through extensive vendor coordination. As aresult, there is high inventory control and overall reduction in logistics cost.
Banking & Insurance:We provide safe and time-sensitive delivery of important financial documents and
instruments such as insurance policies, dividend warrants, cheque books, credit
and debit cards, PIN and TIN numbers and even PAN Cards subject to written
confirmation prior to pick up of such shipments. We can provide tamper-proof
packaging to ensure higher security for in-transit documents.
Information Technology:From notebooks to desktop computers and from servers to printers, we ensure
that the IT products are safely delivered to different locations in India, meeting
the delivery commitment made to the end consumer by the IT companies. We
offer seamless warehousing and distribution solutions to leading technology
giants offering their world-class products in India.
Textiles & Apparel:
From jeans to shirts and from shoes to wallets, we manage exports from multiplelocations in India to various international markets, on a pre-agreed delivery
schedule. We provide services ranging from systematic freight forwarding to
regulatory documentation. We offer a single point of coordination for simplified,
seamless movement of goods, which are supported by continuous Information
flow. Our track record reveals an excellent record of delivery on schedule.
Comment- Pls use different word for excellent.
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Retail:From vendor coordination to distribution management, from enabling barcode
labeling on a shipment to replenishment of stocks on shelves, we have been
managing the entire in-take logistics of leading retail chains in India. We ensureon time delivery of products during festive season and reduced rejection rate for
retail chains through a better vendor relationships management.
Pharmaceutical & Health Care:From setting up dealer distribution networks to maintaining optimum inventories
and providing control on supplies through high visibility of stocks at warehouses
and in transit, we provide companies an edge in the highly competitive and off-
take dependent pharmaceutical market.
SERVICE OFFERINGS
DOMESTIC PRDUCTS :-
L-Dox:
This is an intra-India door-to-door express pick up - and delivery
service for all DOCUMENTS within the serviceable network, with a
defined transit time, for shipments weighing up to 250 gms.
D-Dox:
This is an Intra India door to door express pick up and delivery
service for all DOCUMENTS within the serviceable network, with a
defined transit time, for shipments weighing up to 500 gms.
WiZ Parcel (IXP):
This is an intra-India door to door express pick up - and delivery
service for NON COMMERCIAL & COMMERCIAL parcel shipments
within the serviceable network with a defined transit time.
WiZ Surface (SPX):
This is an Intra- India door to door express pick up - and delivery
service for NON COMMERCIAL & COMMERCIAL parcel shipments
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through surface movement within the serviceable network with a
defined transit time.
Our wide network reach and penetration helps us deliver your
shipments to 5000+ locations spread across more than 140 Indian
cities. The delivery time will be as per the transit time
schedule available.
VALUE ADDED SERVICE ;-
AFL WiZ Express offers specific solutions with focus on specific
industry segments such as Home Commerce, Reverse logistics,
Fashion and Lifestyle, Banking & Financial Services etc which
involves Cash on Delivery (COD), delivery of Letters of Credit against
cash collection from consignee, securitized deliveries of financial
shipments, time definite deliveries of temperature controlled
shipments, Reverse Logistics across segments etc.
We seek to constantly innovate and develop new trends to provide
our patrons with the most convenient and wide ranging value added
services.
Home Commerce:
The Home and Ecommerce solutions form an important element ofour value added services. Our Cash on Delivery (COD) service
offering ensures efficient management of timely delivery of shipmentsand quick remittance of cash to the shipper. Our advanced and
integrated software and professional manpower work towardsensuring seamless progression of transactions.
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Service features:
Quick and trouble free cash collection and remittance to enhanceyour business means and investments
End-to-End visibility of shipment/cash flow Return shipment management: Low Returns which are designed to
improve sales and reduce shipping costs and estimates.
Dedicated Operations & Commercial servicing teams, to ensure thatyour business requirements are met and orders fulfilled.
Customized MIS (Management Information System) reports Cutting edge IT enabled Cash Management Remittance Process Customer Automation Software Integrated Order Processing and Air Waybill printing at customer site Innovative Pricing Model
Reverse Logistics:
We specialize in reshipping and delivering consignments back to their
owners on purchase problems. We assist in moving shipments backfrom customer to owners or distribution/repair centers for repair,
servicing or credit matters. Our logistical experience and addedtechnological support of MIS/Computer Automation ensure that youcan track the movement of the shipments at all times.
Securitized Deliveries of Financial shipments:
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Our professional standards and credibility have been leadingcontributors to the BFSI segment. We have an exclusive operations
team dealing with shipping of credit cards, debit cards, ATM Pins,passwords, Dividend Warrants (subject to written confirmation prior
to pick up of such shipments) and Annual reports for the Banking,Financial Services and Insurance Sector.
Each shipment is monitored with cameras, scanning equipment andprotected with lockers and safety cages. We also have automated
proactive Track n Trace facility and exclusive key accounts managerfor securitized products. You can keep tabs of the delivery status via
auto generated emails and web login.
// 2 //
DHL LOGISTICS SERVICES
COMPANY PROFILE:
DHL is Part of the World's Leading Logistics Group, Deutsche PostDHL
DHL offers integrated services and tailored, customer-focused
solutions for managing and transporting letters, goods and
information.
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DHL: Four Divisions One Brand One Provider All Your Solutions
DHL comprises four divisions. These segments operate under the
control of their own divisional headquarters. The Group management
functions are performed by the Corporate Center.
We have centralized the internal services which support the entire
Group, including Finance Operations, IT and Procurement. This
consolidation enables us to increase the flexibility of our business,
improve service quality and leverage economies of scale and cost
benefits.
INDUSTRY FOCUS:
Every industry has its own particular characteristics and supply chain
needs, which is why our sector management approach is to work with
customers to optimize the value proposition for their industrys
distinctive requirements. Built around expert teams of dedicated
professionals who fully understand your business in-depth, our
industry sector approach is designed to deploy the broad know-how
and geographic reach of all Deutsche Post DHL divisions to provide
simplified and sustainable solutions that are right for your particularindustry. This includes dedicated infrastructure and competence
centers to provide the specialized expertise your sector requires.
While we harness the broad expertise and geographic reach of all
DHL divisions to provide customers of all industries with a simplified
approach and sustainable solutions, Life Sciences & Healthcare,
Energy, and Technology have been singled out as core strategic
industries under our sector management approach.
OverviewTechnologyLife Sciences & HealthcareEnergyOur Core Industry Sectors
With the current focus on the Life Sciences & Healthcare, Energy, and
Technology sectors, we work with customers to optimize the value
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proposition for their specific industry, and stay ahead of their
evolving requirements.
Technology
An even more fine-tuned sub-sector approach is necessary to
address the supply chain requirements of the Technology industrys
distinct product categories, which is why DHL breaks the industry
down into eight sub-sectors with targeted strategies for each.
Life Sciences & Healthcare
As the leading logistics provider to the Life Sciences & Healthcare
sector, DHL recognizes that there is no margin for error when it
comes to serving an industry on which peoples lives depend. Ourexperts understand the industry and act as advisors to our
customers.
Energy
The Energy industry needs capable logistics partners with global
reach, sector expertise, and the ability to deliver to expectations. This
is why DHLs cross-divisional energy sector proposition, combined
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with its extensive network, capabilities and experience, is a perfect fit
for the industrys needs.
SERVICE OFFERINGS
Domestic Services
Global Mail offers proven services through a global network built on
local strengths. In addition we now offer local mail services in the US
and some key European markets.
United Kingdom
DHL Global Mail UK offers cost effective fulfillment and domestic
distribution services for sorted and unsorted mail, publications and
packages.DHL Global Mail UKwebsite
Spain
With Unipost, our Spanish cooperation, on your side, you are sure toreceive fast, reliable and flexible service-and it is more affordable than
the national postal service. With more than 30 years of experience,
top quality and a flexible and dependable service, Unipost has
become Spains largest private postal company. Benefit from the
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companys coverage, which includes the whole Spanish territory.
ContactGlobal Mail in Spain
USA
In the USA we provide wide variety delivery services for flat mail,
catalogs and parcel packages. Furthermore we offer domestic
innovative mail processing and fulfillment programs as well as
catalog fulfillment.
Global Mail USA
DHL Express's global headquarters are part of the Deutsche Post
headquarters in Bonn.
Headquarters for the Americas are located in Plantation, Florida, USA, while
its Asia-Pacific and Emerging Markets headquarters are located in Singapore.
The European hub is in Leipzig.
Most of DHL Express' business is incorporated as DHL International GmbH.
Major competitors include FedEx, UPS, TNT and national post carriers such
as United States Postal Service and Royal Mail. However, DHL has a minor
partnership with the USPS, which allows DHL to deliver small packages to
the recipient through the USPS network. It is also the sole provider for
transferring USPS mail in and out ofIraq and Afghanistan.
DHL offers worldwide services, including deliveries to countries such as Iraq,
Afghanistan and Burma. As it is German-owned, DHL is not affected by U.S.
embargoes or sanctions and will ship to Cuba. Iran and North Korea.However
there are strict codes for delivering to North Korea, as the country has shaky
relations with the West.
As DHL is not a US company, it is not allowed to make domestic flightsbetween U.S. airports. DHL contracts these services to other providers
.
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// 3 //
BLUE DART LOGISTICS SERVICES
COMPANY PROFILE:
We are South Asia's premier courier,and integrated express packageDistribution Company. We have themost extensive domestic networkcovering over 27,050 locations, andservice more than 220 countries andterritories worldwide through our
group company DHL, the premier global brand name inexpress distribution services.
Our vision is to establish continuing excellence in deliverycapabilities focused on the individual customer. In pursuitof sustainable leadership in quality services, we haveevolved an infrastructure unique in the country today:
State-of-the-art Technology, indigenously developed,
for Track and Trace, MIS, ERP, Customer Service, SpaceControl and Reservations.
Blue Dart Aviation, dedicated capacity to support ourtime-definite morning deliveries through night freighterflight operations.
A countrywide Surface network to complement our air
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services.
Warehouses at 63 locations across the country as wellas bonded warehouses at the 7 major metros ofAhmedabad, Bangalore, Chennai, Delhi, Mumbai,
Kolkata and Hyderabad.
ISO 9001 - 2008 countrywide certification by Lloyd'sRegister Quality Assurance for our entire operations,products and services.
Ecommerce B2B and B2C initiatives includingpartnering with some of the prime portals in thecountry.
Our Competitive Advantage lies in:Our vast and unparalleled Domestic NetworkLinked by some of the most advanced communicationssystems and positioned to offer a consistent, premium,standardized quality of service.
A spectrum of services to provide customized solutions.We are the only express carrier in the country today whichoffers an entire range of services that extend from a
document to a charter-load of shipments. Our services arerelentlessly monitored to deliver a net service level of99.96%.
Our Customs and Regulatory expertiseWe have a dedicated team of specialists who provide theexpertise for customs as well as regulatory clearances atall States within the country, to support seamless serviceto the customer.
Our TechnologyDesigned to enhance the reliability of our operations andprocess efficiency, and add value to the customer throughtime and cost savings.
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Our Air NetworkThe only one of its kind in the country today, that isfocused on carriage of packages as its prime business,rather than as a by-product of a passenger airline. A
dedicated aviation system to support Blue Dart's servicesis self-sustaining, with its own bonded warehouses,ground handling and maintenance capability.
Our financial credibilityFitch Ratings India Pvt. Ltd. has assigned the highest"F1+(ind)" [F one plus (ind)] rating for our short termdebt programme of Rs. 30 crores.
Further, ICRA Ltd. has also assigned the highest "A1+"(pronounced A one plus) Rating for our Commerical PaperProgramme of Rs. 25 crores.
Our People forceCommitted, diverse and over 7,556 strong are our mostvalued asset. All our achievements have been possiblebecause we have a team who believes in themselves andtheir company, a team with a winning attitude. We are a
learning organization, we value self-development, andmost of our managers are homegrown.
Our Sustainability Initiatives
Social Responsibility is a core element in our corporatestrategy. We as a socially responsible corporate haveundertaken numerous steps to give back to communities,in whatever way we can.
Our commitment towards community causes has beenunwavering since our inception in 1983. We as a sociallyresponsible corporate has an in-house Sustainability Teamresponsible for identifying and addressing varioussustainability issues and supporting initiatives that makethe world a better place for future generations. As part of
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the DHL Group & in line with its CSR platform, our majorfocus areas have been:
- Go Teach (Education)
- Go Green (Environment)- Go Help (Disaster Management Response)
INDUSTRY FOCUS:
E-commerce Initiatives
E-vision
To enable global connectivity to BlueDart's present and future interactivetechnology strengths, for value addedsolutions.
To facilitate seamless integrated transportation,distribution and supply chain management, from, to andwithin the region, thereby increasing value to ourcustomers and shareholders.
As a technology leader in the business of supply-chainmanagement in the country, Blue Dart Express Limitedrecognised the far-reaching scope of the internet in 1996,and has been exploring web-based solutions to extend therange of services available to its customers and integratethem into its core products. It has evolved an e-strategy.
This e-strategy encompasses E-Solutions to deliver
additional process efficiencies to business by allowingthem access to Blue Dart's e-shipping tools andintegration with its e-business tools. An individualsolution is available for each business, big or small,transacting off the internet or on the internet, and rangingfrom a stand-alone to a fully integrated one
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The basic tracking solution will enable Blue Dart'scustomers to track their shipments, through single ormultiple waybills, on-line. Customers can check the statusof their shipments using a waybill number or a reference
number. A mail-based solution will allow the customers toquery status of their shipments using e-mail.
Registered customers of Blue Dart can make advancedqueries on the status of their shipments, and can keeptrack of them for up to 45 days on-line. They can filtertheir queries by date range, origin, destination andservice, and sort the results on-line. Registered customerscan download the entire waybill tracking data - schedule
the download, and select the frequency and the data to bedownloaded. These customers can also generate anddownload various reports customised to meet theirindividual needs.
Ecommerce Initiatives: Case Study #11.
E-Shipping ToolsThese tools are convenient aids to support your shippingmanagement processes:
Web Based Tools
TrackDartTMMailDartTMLocation Finder
Transit Time FinderPrice FinderBillingSchedule a pickupWaybill GenerationImageDart
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Stand-alone Tools
COSMAT IITM
SMARTTMCARESSTMSHIELDTMSHIPDARTTM
E-Business ToolsThese tools may be efficiently integratedwith your systems to provide you with a
convenient and cost-effective solution toyour shipping requirements.
Blue Dart has been the onlyIndian Air Express Companythat has invested extensivelyin Technology infrastructureto creat differentiated deliverycapabilities, quality services andcustomised solutions for the customer.
Some of the technology-based businessofferings are as follows :InternetDartTMShopTrackTMPackTrackTMMobileDartTM
SERVICE OFFERINGS
Domestic Priority 1030A guaranteed door-to-door time-definite delivery ofshipments by air the next possible business day by 10:30hours, targeted at time-critical business-to-business
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needs. This service comes with a money backguarantee. Click here for more information.
Domestic Priority 1200
A guaranteed door-to-door time definite delivery ofshipments by air the next possible business day by 12:00hours, targeted at time-critical business-to-businessneeds. This service comes with a money backguarantee.Click here for more information.
Domestic PriorityThe fastest, most reliable, door-to-door day-definite delivery service
across India for documents and smallshipments under 32 kgs per package.The special benefits of this serviceare:
Delivery to over 15,398 locations in IndiaClick on Location Finder to search for the deliverylocations you require, or Contact Blue Dart.
Free pick-up from your locationContact Blue Dart to organize a pick-up.
Real-time Trackingthrough the net, providing you withinformation on your shipments from pick-up to delivery.You may also Contact Blue Dart for information on thestatus of your consignments.
Regulatory Clearances for all States in India taken careof by our team of specialists, to resolve your regulatoryrequirements. Check Regulatory to confirm details of thepaperwork required to clear your shipments, or ContactBlue Dart.
Free Computerized Proof of Delivery
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On demand, confirming the date and time of delivery aswell as the name of the person receiving theconsignment. You may use Tracking for viewing yourProof of Delivery, orContact Blue Dart.
Domestic Priority provides a 'Next Day' delivery service tomost locations in India. Click on Transit Time Finder formore information. Price Finder will provide you with theapplicable tariff.
International Services
Blue Dart offers DHL Express Worldwide ( DOC ), DHL
Express Worldwide ( NON DOC ), Express Easy Box 8 andExpress Easy Box 6, a one-stop shipping process for
reliable, time-definite, door to door delivery of
international documents and packages. The service offers
access to 220 countries and territories worldwide and the
extensive, quality network of Blue Dart and DHL.
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