1. TOPRANKINGDESIGN BESTPRACTICEPERFORMERSINTHECONTACTC

2. TOPRANKINGDESIGN BESTPRACTICEPERFORMERSINTHECONTACTCPRESENTERDuygu SevinBusiness Development Specialist27 June 2012, Wednesday 3. TOPRANKINGDESIGN BESTPRACTICEPERFORMERSINTHECONTACTCOVERVIEW120 million contacts / year.8,500 employees.15 locations in 10 cities.Founded in 2007.9 service channels. Robust infrastructureand technology.6,500 seats. 4. TOPRANKINGDESIGN BESTPRACTICEPERFORMERSINTHECONTACTCBRIEF 5. BRIEFSound Insulation 6. BRIEF360oView & Supervision 7. BRIEFNatural Light from all Angles 8. BRIEFMinimize Walking Losses 9. BRIEFSocial Workplace 10. BRIEFEfficiency & Performance 11. TOPRANKINGDESIGN BESTPRACTICEPERFORMERSINTHECONTACTCOUR SOLUTION 12. OUR SOLUTIONOperationFacilities 13. TOPRANKINGDESIGN BESTPRACTICEPERFORMERSINTHECONTACTCOUR SOLUTION 14. TOPRANKINGDESIGN BESTPRACTICEPERFORMERSINTHECONTACTCOUR SOLUTION 15. TOPRANKINGDESIGN BESTPRACTICEPERFORMERSINTHECONTACTCOUR SOLUTON 16. TOPRANKINGDESIGN BESTPRACTICEPERFORMERSINTHECONTACTCOUR SOLUTION 17. OUR SOLUTION 18. OVERVIEW 19. EXTERIOR 20. EXTERIOR 21. INTERIOR 22. INTERIOR 23. INTERIOR 24. INTERIOR 25. INTERIOR 26. INTERIOR 27. OPERATIONS 28. OPERATIONS 29. OPERATIONS 30. OPERATIONS 31. SEATS 32. SEATS 33. SEATS 34. SEATS 35. FACILITIES 36. FACILITIESCafeteria and recrational spaces. 37. OUTPUTS 38. OUTPUTS+4% productivity.+3% performance.98% CSAT.100% internal customer evaluation on workingenvironment. 39. OUTPUTS3,33% Turnover. 40. TIPS 41. TIPSPut the operation in the core.Think social.Take team as your organizational unit.Decrease walking distances.Visit our location as a best practice. 42. TOPRANKINGDESIGN BESTPRACTICEPERFORMERSINTHECONTACTCYou are always welcome tovisit usand drink our Turkish coffee. 43. TOPRANKINGDESIGN BESTPRACTICEPERFORMERSINTHECONTACTCThank you.