At Sun Life Stadium Non-Profit Fundraising Information and Guidelines Thank you for your interest in fundraising with Centerplate at Sun Life Stadium! We are very excited that your group is interested in this great fundraising opportunity. Centerplate is a diversified foodservice company that is primarily focused on the recreation, leisure and sports markets. As a food, beverage and merchandise contractor for nearly eighty years, Centerplate has over 300 premier event venues in the United States, Canada and the United Kingdom. Centerplate at Sun Life Stadium is currently looking for non-profit groups to operate the concession stands for special events and during the 2014 football season. We recruit various fundraising organizations to operate these stands for special events, University of Miami football home games and Miami Dolphins’ football home games at Sun Life Stadium. If you’re interested in raising $180 - $2,000 each event ($10,000 to $40,000 in one season!), then this fundraiser is for you!!! The group will pick a location (refer to 2014 NPO Locations Offered pages at the end of this document) based on their fundraising goals and dedicated volunteers committed to show up per event. The organization will operate this location for all required events and may choose to operate the location for all other events (subject to a bonus for volunteering all events). This location will be the group’s location for the football season. The program is designed for a long-term commitment. The group is required to commit to 16 events during the football season and has the option to volunteer for 21 events and receive a bonus. Sun Life Stadium has several stand sizes on the first, second and fourth levels of the stadium. Each stand requires a specific number of volunteers to operate. The organization picks (upon availability) the location they’d like to operate (refer to 2014 NPO Locations Offered pages at the end of this document). This location is the location the group will operate (upon availability) every event. Due to the high profile facility that Sun Life Stadium is and the nationwide reputable company that Centerplate is there are specific policies, trainings and events that are strictly enforced. In order to maintain and strengthen the standards and character of each organization we do strictly enforce customer service, proper food handling, selling alcohol responsibly and guest satisfaction. This program requires dedication (which I’m sure the group is use to). If operated properly by the group a lot of money can be raised, significantly more than any other fundraiser. The amount raised is solely determined based by the location operated and the group’s performance (a group can significantly increase or decrease sales in a location), but if the group is committed in 1 season (August to February) the group can raise $10,000 to $40,000 for their organization. On the following pages are the requirements and guidelines for the program.
Transcript
At Sun Life Stadium
Non-Profit Fundraising Information and Guidelines
Thank you for your interest in fundraising with Centerplate at Sun Life Stadium! We are very excited that your group is interested in this great fundraising opportunity. Centerplate is a diversified foodservice company that is primarily focused on the recreation, leisure and sports markets. As a food, beverage and merchandise contractor for nearly eighty years, Centerplate has over 300 premier event venues in the United States, Canada and the United Kingdom. Centerplate at Sun Life Stadium is currently looking for non-profit groups to operate the concession stands for special events and during the 2014 football season. We recruit various fundraising organizations to operate these stands for special events, University of Miami football home games and Miami Dolphins’ football home games at Sun Life Stadium. If you’re interested in raising $180 - $2,000 each event ($10,000 to $40,000 in one season!), then this fundraiser is for you!!! The group will pick a location (refer to 2014 NPO Locations Offered pages at the end of this document) based on their fundraising goals and dedicated volunteers committed to show up per event. The organization will operate this location for all required events and may choose to operate the location for all other events (subject to a bonus for volunteering all events). This location will be the group’s location for the football season. The program is designed for a long-term commitment. The group is required to commit to 16 events during the football season and has the option to volunteer for 21 events and receive a bonus. Sun Life Stadium has several stand sizes on the first, second and fourth levels of the stadium. Each stand requires a specific number of volunteers to operate. The organization picks (upon availability) the location they’d like to operate (refer to 2014 NPO Locations Offered pages at the end of this document). This location is the location the group will operate (upon availability) every event. Due to the high profile facility that Sun Life Stadium is and the nationwide reputable company that Centerplate is there are specific policies, trainings and events that are strictly enforced. In order to maintain and strengthen the standards and character of each organization we do strictly enforce customer service, proper food handling, selling alcohol responsibly and guest satisfaction. This program requires dedication (which I’m sure the group is use to). If operated properly by the group a lot of money can be raised, significantly more than any other fundraiser. The amount raised is solely determined based by the location operated and the group’s performance (a group can significantly increase or decrease sales in a location), but if the group is committed in 1 season (August to February) the group can raise $10,000 to $40,000 for their organization. On the following pages are the requirements and guidelines for the program.
TIME LINE In order for the group to start right away for the next event please adhere to the following timeline: 1) Submit the NPO Application Packet. Submit immediate to secure desired location by
May 1, 2014. 2) Onsite Meeting (to finalize all details and see the location). Must be completed no
later than 1 ½ weeks prior to when the group will start. 3) The majority of the group attends Operational Training – A weekday prior to the first
event the group will start. 4) The whole group attends Responsible Vendor Training within 30 days of the group’s
first event. 5) Start raising money at your first event!
Group Requirements To be eligible, the organization will need to go through an application process. The application process consists of:
1) Submission of the Centerplate NPO Fundraising Application at Sun Life Stadium (must be submitted at least 2 weeks prior to desired start date)
a. Organization information; Mission statement, Fundraising purpose b. References c. Event commitment form d. Program bonus form e. 2014 group service agreement f. W-9 g. Supply a copy of your 9-digit federal tax ID# (EIN #) h. Provide a copy of the group’s Non Profit State Exemption Certificate i. Provide a copy of the group’s insurance certificate with Centerplate as an
additional insurer or request for Centerplate insurance coverage 2) Meeting at Sun Life Stadium to go over final details, see the location and verify all
information, training and start dates 3) Submission of completed group’s information on the Location Duty Breakdown form 4) For the majority of the group to attend operational training 5) For the whole group to attend Responsible Vendor / Food Safety training (within 30
days of first event)
State Requirements We are a nationwide corporation at a high profile professional sports facility. For the safety of everyone The State of Florida Health Codes and The State of Florida Alcohol policies are strictly enforced. Beer is a menu item in the majority of concession stands. By the State of Florida, Centerplate and Sun Life Stadium any personnel that works in the concession food and beer locations must obtain the Responsible Vendor alcohol and food safety training certification. Every member of your organization that volunteers at Centerplate at Sun Life Stadium must obtain this training with-in 30 days of their first day volunteering. To abide by all of The State of Florida Health Codes all volunteers must be trained and certified on how to properly handle food, sanitation and a clean work environment.
VOLUNTEERS NEEDED The program is designed for your organization to operate a location of the organization’s choice. At Sun Life Stadium we have locations that require 3 to 24 volunteers. Of course, the bigger the location the more potential funds to be raised. The most important part is to pick a location that the organization is comfortable operating. If you have 20 committed volunteers it will be best to look at a location that required 3 to 11 volunteers. If you have 60 committed volunteers maximize your potential and operate a location that requires 24 volunteers. Do ensure you have at least 30% more volunteers lined up for each event day than what is required.
AGE REQUIREMENTS Sun Life Stadium and Centerplate require the majority of the group members to be at least 18 years of age with proper identification to participate. A few group members are allowed to prep in the back of the locations that are 16 or 17 years of age. All volunteers must present a valid picture ID with date of birth at check-in every single event. If volunteers do not have a valid picture ID with date of birth they must bring a picture ID stating name and a document stating name and date of birth (birth certificate, public school record).
VOLUNTEER DUTIES The volunteers will be performing different duties in order to properly operate the location:
1) 2 Group Leaders (Supervisors) a. Inventory Manager (responsible for counting all product and monitoring
production through the event) b. Head Cashier (responsible for all cash and cashiers)
2) Cashiers (responsible for offering great customer service, ringing up transactions, ensuring guests obtain all items ordered, performing all transactions properly including collecting and returning correct forms of payment) (must be 18 years of age or older)
3) Stand Attendants (assisting cashiers in obtaining items ordered) (may be 16 or 17 years of age)
4) Preps (preparing food items (pizza, hot dogs, hamburgers, chicken tenders, French fries)) (may be 16 or 17 years of age)
5) Cooks (cooking food items according to Health Regulations and Centerplate standards)(grill, fry and pizza) (may be 16 or 17 years of age)
6) Condiment Cart Attendant (responsible for cleaning and replenishing the condiment cart outside of the assigned location – one person will be stationed at the cart) (may be 16 or 17 years of age)
The number of each position will depend on the location. Refer to the 2014 NPO Offered Locations Charts.
TIME COMMITMENT Training Centerplate trains all organizations prior to starting. This is a great fundraising opportunity but in order to raise the maximum amount of profits it is imperative for the group to be very comfortable and have a thorough understanding of the operation. The training process consists of 1 group operational training and 1 Responsible Vendor / Food Safety training. Operational Training:
The group will attend hands on operational training 2 hours of a mock event (at least 90% of the group must attend). Group must be in uniform. OPERATIONAL TRAINING IS MANDATORY 90% OF THE GROUP MUST ATTEND! THE GROUP CAN NOT START UNTIL 90% OF THE GROUP CAN ATTEND! IT IS IMPERITIVE TO THE GROUP’S SUCCESS. The next operational training date is TBD. If the group is interested in starting at a later date let me know so I can inform you of future training dates. Responsible Vendor / Food Safety Training:
Organizations are required to go through a 3 hour mandatory alcohol and food certification program within 30 days of the first event they volunteer. Every volunteer in the organization MUST attend this training and bring the certification card with them each time volunteering at Sun Life Stadium. The next training dates are: TBA Event Days The organization will be required to staff the full location the entire length of the event ranging from 7 to 9 hours. The report times for most events are 4 hours prior to the event start time (the stadium opens to the public generally 2 hours prior to the event start time). The group will be required to stay throughout the whole event; the length in time will depend on the event. One meal voucher will be given to the group leader for each volunteer in their organization. The meal voucher is redeemable for the volunteer’s choice of 1 hot dog or a soft pretzel and a 24oz. fountain drink. If any volunteers have any dietary needs or do not prefer this meal they can bring in a meal from home or somewhere else in a clear see through container, the meal must be consumed before gates open. For the majority of events the group will be here 7 to 9 hours. This time frame will depend on how quickly the group cleans up and closes out. Though it is a full day, due to the nature of the business it will not be feasible to have volunteers work in shifts or for only half of the time. Only one set of volunteers per day is allowed. In the off season, the group will be able to pick the events they’d like to participate and fundraise for. Currently we have 3 events the group is able to volunteer for which is Soccer on Wednesday June 4, Saturday June 11 and Monday August 4. As events are added to the Sun Life Stadium event schedule we will keep you updated. In order to volunteer for the 2014 football season the group must commit to certain events, once the schedule is released in mid-April we will send this information out to you. The organization is required to volunteer all committed and required event. If the group fails to show up to a required and/or committed event the contract and partnership between Centerplate and the organization is subject to be immediately terminated.
INSURANCE Centerplate requires a current certificate of General Liability insurance from each fundraising group naming Centerplate and the following as additional insured’s: Centerplate and any present or former direct or indirect affiliated companies, parents, subsidiaries, or divisions, and its joint ventures, partners and clients, and each of their respective present and former officers, directors, employees, shareholders, owners, attorneys, agents, representatives, successors and assigns. Some charities that engage in regular fundraising have this insurance requirement covered in an existing insurance plan. If you opt to let us provide the insurance, we will do so this season we will waive any insurance charge.
Certificates will be kept on file with the signed contract. This is NOT worker’s compensation. If a group volunteer is injured, it is his/her responsibility to seek and pay for medical attention. This general liability policy should be in the amount of $1 million per occurrence with a $2 million aggregate. This covers any liability resulting in legal action that may arise from negligent actions of the non-profit group and its volunteers while fundraising at the facility.
In conjunction with this program, all volunteers must sign and return the Individual Group Volunteer Agreement prior to volunteering as a non-profit group volunteer with Centerplate. All signed Individual Group Volunteers Agreements will be kept on file at our location. Each volunteer needs to sign this form only once for each organization with which they volunteer.
ACCOUNTABILITY Centerplate operates on an inventory control system. It’s all checks and balances. All items in your stand must be accounted for and properly recorded. Inventory is checked into the warehouse, recorded, distributed to the stands and recorded again. All Centerplate volunteers are held accountable for the inventory and funds entrusted to your group in your stand. Recording inventory properly from opening, spoils, eaten or sold is imperative to maintaining accurate sales records. If the inventory is not correctly accounted for, a commission cannot be accurately awarded. You must make every effort to minimize waste or spoilage, as it reduces your funds raised. The organization is responsible for total receipts (cash, credit cards and gift cards). It is at the utmost importance that all cashiers are handling cash responsibly and performing all transactions accordingly. The group is responsible for all transactions and the management of all money. Any mishandling of receipts and/or mistakes taking transactions are at the liability of the group. All volunteers play a critical part in the location balancing. It is important for all volunteers to attend training (operation and responsible vendor/food handling training) to reduce negligent shortages.
COMMISSION Centerplate pays groups a commission based on the revenue their stand generates during each event. The current commission structure varies from 10% to 14% of net sales depending on the location the group operates; please refer to the 2014 NPO Locations Offered charts at the end of this document. The group receives the percentage based off of net sales not gross sales. All groups are guaranteed a minimum commission if their sales do not meet a minimum standard. Commission checks are made out to your organization’s name and are mailed directly from the Centerplate corporate office in South Carolina within 45 days after the event or directly deposited into the organization’s bank account (group’s choice) (highly recommended!). The group leader will receive a statement within a week after the event stating all commissions earned and any shortages or deductions that apply. Average commissions per event range from $180.00 to $2,000.00. The guaranteed minimum is $45.00 per person for concession locations requiring 3 to 16 volunteers and $55.00 per person for concession locations requiring 17 to 24 volunteers. The guaranteed minimum is for the number that is required to operate the location. If you have less members show you will not receive the full guaranteed minimum. If you have more members show you are only guaranteed $45.00 or $55.00 per person for the required amount. If your organization shows up with less volunteers than required to operate the location and we supply either Centerplate employees or another NPO’s volunteers in your location the percentage of net sales and the guaranteed minimum will decrease. If the group assigns a Centerplate employee or another NPO’s volunteer on a register the group will be 100% responsible for this person’s register (including all shortages and transactions). If your organization shows up with more volunteers than the required amount to operate the location and we ask to place them in other locations your group will receive a percentage of the commission from that location or $55.00 per person. If a volunteer from your organization goes on the register in another location they will be held responsible and accountable to uphold all policies and procedures and are responsible for any cash shortages. The organization is required to volunteer all committed and required events. If the group fails to show up to a required and/or committed event the contract and partnership between Centerplate and the organization is subject to immediate termination. The organization is 100% responsible for all receipts and inventory in the location. All shortages (the difference between potential sales and cash turned in) will be deducted from contributions due. Potential sales are determined by subtracting the ending inventory from the beginning inventory of all controllable items (cups, containers, etc.), deducting spoilage or waste and authorized volunteer meal items, and multiplying the result by the selling price of the items. Notwithstanding the above, all spoilage/excessive waste exceeding 0.5 percent of the product cost as a percentage of concession food sales (but not beer/alcohol sales) will be deducted from the commission due to the charity. The result is called potential sales. Overages are the property of Centerplate. All gratuities (tips) are the property of the Charity. It is vital for volunteers to attend training to fully understand all duties, requirements and stipulations. It is possible for volunteers to make mistakes that will cause the group to be short and lose profit (such as: throwing items into the garbage, not ringing in orders correctly, not recording inventory correctly, improper cash handling, etc…).
Organizations have the opportunity to increase their profits earned by operating beer portables in addition to their location. In order to operate a beer portable the group must operate a location of at least 4 volunteers. Beer portables are first offered to groups that volunteer on the Club Level. Each beer portable requires anywhere from 1 to 6 volunteers 18 years of age or older (depending on the beer portable size and location) and the group will earn 6% of net sales (note: there is not a guaranteed minimum for beer portables). Beer portables are at high demand and to make the opportunity fair for all we strictly enforce all policies. If the group is unable to comply with any of the following criteria they will not be able to operate the beer portable for the following events and if requested put back on the waiting list:
1) The beer portable is short $100.00 or more 2) The group does not have the required volunteers at the location at all times 3) The group does not have the required volunteers in its concession stand 4) The group does not follow policies and procedures
a. Selling more than 2 beers per person per I.D. b. Not checking I.D.s on all orders (no matter how many times that
same person returns) c. Suspicious cash behavior d. Soliciting for tips
Of course with the incentive plan in place, as an open-air facility, we cannot predict the weather or the attendance for the events. If your 10-14% commission does not meet the minimum commission based on the stand you’re operating, then the group will receive the guaranteed minimum instead of the percentage (minus any cash, inventory, uniform or procedural shortages as stated in the 2014 contract). This was designed to give organizations a “security blanket” just in case sales are not what were expected or if it is a “rain out” event. You must however make sure that your head count is accurate according to the chart listed at the end of this document to receive the guaranteed minimum. Organizations that are short volunteers will not be guaranteed the minimum stated on the chart.
BONUS PROGRAMS All groups that fundraise during the 2014 season have the potential to receive 3 bonus’. The amount of money raised off of bonus’ alone is limitless. Refer 3 organizations and your organization can receive $4,500. Detailed information is outlined in the 2014 Bonus Programs word document.
1) The Touchdown Club - A six criteria based program. All groups that start by
the first Miami Dolphin’s home pre-season game will be eligible and
automatically put in for the race to be the touchdown Champion! Complete all
6 criteria for each required event through-out the 2014 season to receive
2,000.00 and bragging rights as the 2014 Touchdown Champion!
2) The End of Season Bonus - awarded to all groups that volunteer every single
event on the 2014-2015 event schedule.
3) Group Referral Incentive Program (G.R.I.P.) - awarded to groups that refer new
groups to volunteer at Sun Life Stadium.
UNIFORM Centerplate and Sun Life Stadium have a very firm uniform dress code and appearance guidelines. It is of the utmost importance that every volunteer follows these guidelines to ensure a professional experience for our guests.
The uniform consists of:
White t-shirt (plain solid white) (supplied by volunteer)
Black long dress pants appropriately fitted (Dickies or Dockers); clean and pressed (supplied by the volunteer) – pants cannot be too tight, revealing, baggy or loose that undergarments are visible. A belt is expected to be worn.
Clean, solid black, rubber soled shoes (supplied by the volunteer)
Black socks or stockings (supplied by the volunteer)
Valid picture ID stating Date of Birth (supplied by the volunteer)
Black Sun Life Stadium visor (group will pay for $5 per visor deducted out of commission checks) in concessions and club
Uniform shirt (issued by Centerplate each event) If not returned at the end of the event the group will be charged $25.00 per missing uniform shirt
Centerplate ID badge (issued by Centerplate each event) If not returned at the end of the event the group will be charged $10.00 per missing ID badge
2 pens (supplied by the volunteer) The following are prohibited:
Denim jeans, shorts, leggings or stretch pants
Extremely short, revealing or tight fitting garments
Extremely loose or baggy garments
Unauthorized hats, scarves or bandanas
Sunglasses, except prescribed for medical reasons
Clothing with graphics, writing, or print
Purses, back packs, wristlets or bags that are NOT clear and see-thru
iPods, iPads, laptops, headphones and/or any electronic devices
General Appearance Standards:
Hair must be kept clean and neatly combed or styled. Hair at or below shoulder length will need confinement.
Hair must be a natural color. Any extreme colors or unnatural colors are not permitted (including burgundy, orange, red, blue-black and etc.)
A neat, natural style and clean shave are essential. Mustaches must be kept neatly trimmed.
Fingernails must be kept clean and neat. If fingernail polish is used it must be clear or in single, traditional color. Fluorescent or non-traditional colors and nail appliqués, designs and/or nail jewelry are not acceptable. Fingernail length may not extend past the fingertips in food preparation areas. There are no exceptions to this rule.
Facial piercings and visible tattoos are not permitted within Sun Life Stadium.
A single post earring on each ear is permitted for female employees (dangle or hoop earrings are not acceptable). Earrings are not permitted for male employees.
Necklaces, bracelets and ankle bracelets may not be worn while in uniform.
Medical alert jewelry is allowed.
Due to close contact with guests and fellow employees, the use of antiperspirant or deodorant is required. For the same reasons, the use of heavy scents and fragrances are not permitted.
EXPECTATIONS
The preceding pages have given you a synopsis of our fundraising program. There are a number of questions that your group needs to ask before committing to this program.
What are the group’s goals? If your group is attempting to raise money for a short-term project or the amount of money that your group needs to raise is relatively small, THIS PROGRAM MAY NOT BE FOR YOU.
Our most successful groups are ones that have long-term goals or continuous projects for which they raise funds. As an example, we have several large groups that will staff a specific stand for every single event all year in order to raise funds. Groups of this type can easily raise over $40,000.00 a season. Of course, this type of group requires commitment, but it serves to illustrate the potential of this program. Our groups raise funds for a wide variety of goals. Some raise money for yearly mission trips, others for uniforms for high school or college sports, still others for dance studios, benefit funds, and church groups. In 2013, our groups raised amounts ranging from $10,00.00 to over $40,000.00.
What is the volunteer base? Are the volunteers dedicated, trustworthy, responsible and reliable? Simply put, the more volunteers from your group that you have committed to contributing to the program, the more successful your group will be. Having a large base of volunteers from which to recruit makes it easy to gather the volunteers to work events, enables you to raise more money and makes it easier to deal with any contingencies that may arise.
How many volunteers will be willing to be trained as leaders (cash and inventory managers)? Having an adequate number of trained team leaders is critical to successful participation in the program. We require your group to have at least two leaders trained to begin fundraising. We suggest that you ultimately have two trained leaders for every twelve volunteers. This allows you to rotate leaders and gives your group more flexibility. Team leaders need to volunteer often to retain the details of running a stand. If there are long layoffs we suggest your leaders go through brief retraining with other trained members of your group or our staff if necessary in order to make your events successful.
Who will be the group’s local coordinator? Having a committed local group coordinator is critical to the success of your group and your fundraising efforts. This coordinator is the person responsible for being the liaison between our Staffing Manager and your group. The group coordinator is responsible for signing the group up to volunteer at events, recruiting the volunteers, communicating information and resolving problems. It is extremely important to choose someone that is easily accessible, i.e. checks emails and responds relatively quickly. If we have to wait days on end to hear back from you, or your group is always showing up short handed, it makes it very difficult to use your group for events since it is not known if you can be relied on.
READY TO COMMIT
Success Factors
Committed, organized local group coordinator
Interest in formal fundraising--dedicated to volunteer 16-21 events from August to February
Volunteers willing to complete training
Minimum of 3 trained managers
Strong volunteer base
Smiles, great customer service
You’ve gotten this far and we hope you are ready to commit. Thank you and congratulations! We look forward to having your group volunteer at the Sun Life Stadium and will do everything we can to make sure that your group is successful in this endeavor.
NEXT STEP!!!
1) Pick a location below that best fits the dedication of volunteers, financial goals and intensity.
2) Submit the NPO Application Packet. Submit immediately to secure the organization’s desired location by May 1, 2014.
3) Onsite Meeting (to finalize all details and see the location). Must be completed no later than 1 ½ weeks prior to when the group will start.
4) The majority of the group attends Operational Training – A weekday prior to the first event the group will start.
5) The whole group attends Responsible Vendor Training within 30 days of the group’s first event.
6) Start raising money at your first event!
PICK A LOCATION & SUBMIT THE PAPERWORK NOW!!! THE SOONER YOU SUBMIT ALL REQUIRED PAPERWORK THE BETTER CHANCE YOU HAVE TO SECURE YOUR DESIRED LOCATION! THE BEST MONEY MAKING LOCATIONS GO FAST! SECURE THE ORGANIZATIONS LOCATION NOW!
2014 NPO LOCATIONS OFFERED
14 to 24 volunteers required
Main locations offered in general concessions on the 100 and 400 levels. These locations are the main locations. These locations require anywhere from 14 to 24 volunteers.
General 100 & 400
STANDS No. of Total
Locations
No. of Total
Volunteers
No. of Volunteers
Must Be 18+ Commission
Guaranteed Minimum
Average Net Sales
Duties NPO is required to staff
Notes
Franks - 12 registers
5 24 14 13% $1,320.00 $10,870.36
12 cashiers; 5 stand attnd; 4 preps, 1 supervisor; 1 head cashier; 1 condiment cart
supervisor; 1 head cashier; 1 condiment cart attendant
Centerplate will provide 2 pizza preps to assist
Franks - 10 registers
4 21 12 13% $1,155.00 $8,436.60
10 cashiers; 4 stand attnd; 4 preps, 1 supervisor; 1 head cashier; 1 condiment cart
attendant
Grill – 6 registers
15 14 8 10% $630.00 $8, 188.14
6 cashiers; 2 stand attnd; 1 grill cook; 1 fry cook; 1 prep; 1 head cashier; 1 supervisor; 1
condiment cart attendant
Franks - 6 registers
4 14 8 10% $630.00 $7,031.27
6 cashiers; 2 stand attnd; 3 preps, 1 supervisor; 1 head cashier; 1 condiment cart
attendant
2014 NPO LOCATIONS OFFERED
3 to 11 volunteers required
Small locations offered in general concessions on the 100 and 400 levels. These locations are the smallest we offer. We do only have a few locations of each – first come first serve.
We do offer organizations to operate the two locations in the plaza which are
open prior to the stadium gates until kick-off. Fewer events are required and
shorter hours on event days are required.
If your group is interested please ask for more information.
Grill Trailer 1 8 5 12% $360.00 $2,242.07 4 cashiers; 3 Preps; 1 supervisor to do head cashier and inventory
Centerplate will provide 2 cooks
BBQ Trailer 1 8 5 12% $360.00 $2,515.15 4 cashiers; 3 Preps; 1 supervisor to do head cashier and inventory
Centerplate will provide 2 cooks
2014 NPO LOCATIONS OFFERED
CLUB LEVEL
The Club Level at Sun Life Stadium is a premium area for guests to enjoy an upscale, inside, A/C area with high quality food, service and amenities. We do have concession stands on the Club Level that are offered to Non Profit Organizations to operate. These locations require higher customer service and longer hours. Perks of these locations are: selling alcohol to the end of the event, higher price points, your group does not do any of the cooking and you’re part of an upscale, nicer environment. We do only have a few locations of each.
preps; 1 supervisor to do head cashier and inventory
No Alcohol Location
Café Bustelo – 4 registers 1 7 2 14% $315.00 $1,159.69 4 cashiers; 2 stand attnds; 1 supervisor to do head cashier
and inventory
No Alcohol Location;
Centerplate will provide 2 baristas
2014 NPO LOCATIONS OFFERED
BEVERAGE RUNNING
Non Profit Organizations are able to volunteer in the beverage department running beverages as needed to Suites on the 200 and 300 levels. All volunteers must be 18 years of age or older, no exceptions. These locations require high customer service, quick service and sharp appearance. Perks of these locations are: shorter hours, no inventory or cash responsibilities, fun exciting fast pace and you’re part of an upscale, nicer environment. We do only have two locations. One group can operate both.
Beer portables are offered to Non Profit Organizations to operate in addition to a concession stand requiring 8 or more volunteers. First choice on beer portables are offered to Club Level groups. Beer Portables are solely an incentive and added bonus for the group. Beer portables have strict guidelines that must be adhered to in order to keep operating it.
The group will lose the beer portable for upcoming events and be put on the bottom of the waiting list if any of the following occur:
1) The beer portable is short $100.00 or more 2) The group does not have the required volunteers at the location at
all times 3) The group does not have the required volunteers in its concession
stand 4) The group does not follow policies and procedures
a. Selling more than 2 beers per person per I.D. b. Not checking I.D.s on all orders (no matter how many
times that same person returns) c. Not opening the beer before handing it to the guest d. Suspicious cash behavior e. Soliciting for tips
Stands No. of Total
Locations
No. of Volunteers
No. of Volunteers
Must Be 18+
Commission Guaranteed Minimum
Average Net Sales
Duties NPO is required to staff
Notes
Beer Portable – 3 registers
8 6 6 6% $0.00 $8,233.34
3 cashiers; 2 restocking and icing
down beer; 1 supervisor to do head cashier and
inventory
Must operate full location in order to operate;
Incentive only - waiting list
Beer Portable – 1 registers
3 2 2 6% $0.00 $1,728.87
1 cashier; 1 supervisor to do head cashier and
inventory
Must operate full location in order to operate;
Incentive only - waiting list
*** This program is a commitment with a lot of policies, procedures, requirements and standards. Do understand this is to ensure the utmost pleasurable and positive experience for the guests’ of Sun Life Stadium. If the group is serious about raising a large sum and has dedicated volunteers within 1 season (August 2014 to February 2015) the group has the potential to raise $10,000 to $40,000plus. The success (money raised for the organization) will be in direct relation upon the group’s volunteer’s commitment and dedication. *** All locations will have a Centerplate supervisor that will assist the group’s leaders in ensuring the location is operating at Centerplate’s and Sun Life Stadium’s standards. *** The organization is required to volunteer all committed and required event. If the group fails to show up to a required and/or committed event the contract and partnership between Centerplate and the organization is subject to immediate termination. ***Schedule accordingly. If you need 14 volunteers schedule 18!!! You are responsible if your group members do not show up. (Helpful hint: schedule 30% more than what you need) *** The guaranteed minimum is based off of having all required volunteers. If the group has less volunteers than what is required the guaranteed minimum will decrease. If Centerplate provides any assistance to staffing the location the percentage of net sales will decrease accordingly. If Centerplate provides any cashiers the group is still responsible for these cashiers (all transactions, shortages / overages and following policies). It is vital that the group commits to a comfortable, do-able location with the number of volunteers required. ***All extra volunteers may be used in other locations or on condiment carts and the group will receive $55.00 per person or a percentage of net sales. Line up as many as you can. It only hurts the group if you don’t have enough. *** Average Net Sales listed in the chart above are the average of all like locations from the 2013 Miami Dolphin’s season. Sales will vary more or less depending on the location in the stadium and the event. We are predicting to have higher sales for the 2014 Miami Dolphin’s season than sales in the 2013 season.
*** Since we cannot guarantee attendance, weather and / or sales we do offer the guaranteed minimum as shown. All commissions and guaranteed minimums are before any uniform deductions and / or shortages. The group will be responsible for all inventory and / or cash shortages in the location along with all visor uniform purchases, badges and uniform tops not returned at the end of the event. ***Location availability is based on event needs. Locations offered vary depending on event and availability.
