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By Grisel Salgado PerezTeacher of English

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Check in: (n) procedimiento de entrada a un hotel, registro; (v)registrarse en un hotel.

Check out: (n) procedimiento para liquidar la estancia en un hotel,salida; (v) salir del hotel al concluir el perodo reservado.

Complaint: (n) queja; (v) quejarse. To fill a complaint: poner unaqueja.

Luggage: (n) equipaje; en el ingls de Estados Unidos se prefiere elvocablo "baggage".

Stay: (n) estancia; (v) permanecer, quedarse

Look for: (v) buscar Fill a form: completar/llenar un formulario

Sign: (v): firmar.

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Dialogue: At the front desk

D: Desk-clerkG: Guest B: Bell attendant

D: Good morning, sir. May I help you? G: Good morning. I have a reservation. D: Oh, I see. Your name, please?

G: Morris, Albert Morris, from England. D: (checks rooming list) Ah, yes. Here it is, Mr. Morris. May I

see your passport, please? G: Oh, yes. Here you are. D: (starts filling in a form... speaks to herself as she writes)

Er... Mr. Albert Morris, from the United Kingdom... A

reservation for two nights... D:(Now presents check-in form to the client) Mr. Morris, if

you could sign here, please. G: (signs the document) There you are.

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D: Thank you, Mr. Morris. Here's your guest card. Room 104.Do you have any luggage?

G: Oh, yes. Heres my bag.

D: (Calling the bell attendant) Roberto! (Now turning tothe client) I hope you have a nice stay here, Mr. Morris.

and thank you for choosing us. G: Thank you.

B: Good morning, sir, I am the bell attendant. Ill show youto your room. Please, let me carry your bag.

G: Oh, thanks.

B: Follow me, please.

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1.-What is the tourist doing?

Filling a complaint

Checking in

Checking out

Looking for a friend

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2. Read the dialogue again and answer:

Does Mr Morris have a reservation?

Where is Mr. Morris from?

What number is Mr. Morris's room?

Who takes Mr. Morriss luggage to his room?

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Do you think that the receptionist wasnice to the client? Why? Why not?

Quote some examples from thedialogue

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This is the form filled by the receptionist when she receivedMr. Morris.

Complete the form using the information about Mr.Morrison:

REGISTRATION CARD Guest's name: _________________ Last name:

_______________________ Nationality:________________ Address :

________________________________ Passport number: ________________ Room

number:________________ Luggage: __ yes __ no Reservation for (number of nights): ________________ Guest's signature. ___________________

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United Kingdom of Great Britain andNorthern Ireland

Albert Morris 151 Leigh Road, London, N 13

Passport number: 0153437

Signature: Albert Morris Place of issue: London

Date of issue: May 11th, 2011

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Name two bags

Last name Michael

Nationality British

Passport number Harrison

Luggage Glasgow

City or town 61041502602

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3. Work with a partner. One of you is the receptionistand the other, the client. Make the followingquestions to complete the form:

- What's your name/last name? - What nationality are you? / Where are you from?

- What's your address? - Do you have any luggage (Br.E.) / baggage? (Am.E.)

- How long are you planning to stay?

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1.-Classify the following words into the correct category:

Suitcase, waitress, cook, ID, barmaid, rucksack, deskclerk, driving license,

passport, chambermaid, handbag.

Hotel stuff:

Luggage:

Identification:

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Cdlekrsek _____________ he/she works at the frontdesk

Amibdra _____________ she works in a bar

Rewati _____________ he works in a restaurant

Obyblle _____________ he works in the lobby

Okoc _____________ he/she works in the kitchen

Sertaiws _____________ she works in a restaurant

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Desk clerk identification document

Reception receptionist in a hotel

Bellboy bags, cases, etc. fortravelling

Luggage front desk in a hotel

Passport porter

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List: Bell attendant, desk clerk, bartenders,cook, restaurant.

Laura is a ________________ at ImaginaryHotel. She works at the front desk.

Betty, her friend, is a waitress in the_________________. Pablo and Jaime are

________________ and they preparedelicious cocktails. And me, well, I amthe____________ here. Ill carry your luggageto your room, if you would allow me to.

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Name:

Occupation:

Age:

Marital Status:

Children?

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Reading.-

This is Imaginary Hotel, a beautiful touristattraction in the Caribbean. May Iintroduce the staff?

This is Roberto, He is our bell attendant.He is 21 years old and he is single. Helives in town.

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This is Laura. She is the desk clerk.She is married and has a son. She is

30 years old and lives in the country.

These are Pablo and Jaime. Theyare bartenders and work at thepoolside bar. Neither is married.They live near the hotel Pablo is

twenty-three and Jaime is thirty.Pablo has two boys but Jaimedoesnt have any children

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This is Juan. He is a waiter in therestaurant. He is married and has a

daughter. He is twenty-eight yearsold.

Finally, heres Pedro, the chef. Heis 50 years old and still single! He

lives in a nearby town