ATI Hosted Voice

ATI Hosted Voice For Your Business

Feature Rich SolutionsBenefit from a feature rich platform including voicemail to email, mobility

feature, auto attendant and music on hold, to name a few!

Affordable CostsBusinesses utilizing hosted solutions never have to worry about

software updates or hardware maintenance. Now you can enjoy the

benefits of up-to-date, feature rich technology while eliminating

the expenses that accompany traditional phone systems.

Increased Flexibility

Optimal for businesses of all sizes, hosted solutions enable smaller

organizations to have the same resources as larger ones. There are no

costly layouts, additional equipment purchases or complicated start up

procedures.

Low Up-front CostsWith no need for expensive on-premise hardware, our systems require

less up-front capital dollars when compared to a traditional phone

system.

Seamless PlatformConnect multiple locations and remote and mobile workers into a single

feature rich platform.

Solution for Remote UsersRegardless of where your users are while working remotely — satellite

locations, their homes, a client’s office, etc. — a hosted solution provides

them access to the same phone system as their coworkers. Remote

workers simply connect a preprogrammed VoIP phone to a broadband/

cable Internet connection. Improving employee productivity, managing

remote employees and reducing travel and office expenses become

more viable.

ATI Hosted VoiceATI Hosted Voice is a fully managed, enterprise-grade phone system

that utilizes the latest cloud-based technology to connect your

business without the high costs of a traditional premises-based phone

system. ATI Hosted Voice provides a broad range of local and hosted

voice features and service options that are designed to help your

business communicate reliably without a large capital investment or

the worry of maintenance fees.

ATI Hosted Voice - Powered By Access One Since 1983 ATI has been Chicagoland’s premier provider of VoIP & network solutions

for business communications. However with the recent influx of the cloud, this altered

landscape has allowed us to utilize our successful & tenured position in the industry

to meet, vet, tour, demo, & learn the strengths & weaknesses of all the major cloud

providers; to provide a consultative approach to clients looking to make the transition.

Many of our customers though wish to maintain ATI’s local dedicated support, while

still reaping the benefits of a georedundant OPEX communications system. Thus, ATI

Hosted Voice was born.

Access One unlike many of the telecom giants that prioritize the bottom line first,

their mission is to offer clients the finest, most reliable business communication

services and cutting-edge networks in the industry. Access One presents customized

solutions to the unique needs of your growing business with a scalable, high-capacity

infrastructure. Their continued network investment enables them to expand their

product portfolio, remain competitively priced, and create highly effective solutions

tailored to your business.

Why Choose ATI Hosted Voice?• On-site white glove installation

• Professional training at your location

• Detailed site survey to ensure a seamless transition

• Continued support from your trusted ATI team

Included FeaturesFeatures

Anonymous Call Rejection

Automatic Callback (AC)

Automatic Recall (AR)

Call Park

Call Hold

Call Transfer

Call Waiting With Caller ID

Calling Name/Number Delivery/Blocking

Speed Calling

Three-Way Calling

Business Group Dialing Plan

Account Codes (Mandatory/Optional)

Call Pickup/Call Pickup Groups

Call Paging Groups

Short Codes

Multi-Line Hunt Groups (MLHG)

AR on Busy/AC on Busy

Busy/Delayed Call Forwarding

Do Not Disturb

Selective Call Forwarding/Rejection

Unconditional Call Forwarding

Voicemail w/ Visual VM Inbox

CommPortal (web portal)

Network Based Contacts Database

Personal Contacts Import/Export

Click-to-Dial

Voicemail-to-Email

VM Greeting Management

Deskphone Management/Customization

Bridged/Shared Line Appearance

Line State Monitoring

Multiple Call Appearance

Sim Ring

Sequential Ring

Two Stage Dialing

Priority Call (Distinctive Ringing)

Time of Day/Day of Week Routing

MWI Control

Remote Office Functions

Hoteling

Directed Call Pickup

Features

Line/Subscriber Moves, Adds, Changes

Manage Phone Profiles

Manage Individual Line Settings

Department Administration

MLHG Management

Short Codes Administration

Account Codes Administration

Area Code/Toll Restrictions

Download Call Logs

Music-On-Hold/Management

Auto Attendant

Call Pickup Groups Management

Receptionist/Sidecar Support

Premium Features

Features

Desktop client (Windows/Mac)

Mobile client (Android/iOS)

Tablet client (Android/iOS)

Call Jump

Switch Call from client to cellular

Contact Integration

Merge and split calls

IM & Presence Client

IM/Chat Logs

MS Outlook Presence Integration

Outlook Calendar Integration

Outlook Directory Integration

Dial from Web Browser

Visual Voicemail

Group Chat

Mid-call Features

CRM Integration

Additional Features Features

Fax to Email

Call Recording

Call Analytics

Administrative Features

Feature Mobility and ManagementMobility and Unified Communications ATI’s mobile app – Accession Communicator –

is a great way to integrate a phone, tablet, or laptop into

your communications landscape. Accession integrates

your mobile device with desk phone functions and

enables you to send and receive calls, instant messages

(IM), or video calls from any device connected to the

Internet. Call Jump allows you to move a call to any other

device silently and seamlessly.

On a laptop or desktop computer, Accession is a full-

fledged unified communications tool. It enables you

to integrate voice, video, IM, and email into a single

platform for communication. Powerful ‘presence’

capabilities allow you to see the real-time status of co-

workers – available, offline, on the phone, or in a meeting.

Accession integrates with Outlook so that calling and

IM can be integrated into email. It also integrates with

CRM applications such as Salesforce or Sugar CRM and

business productivity tools like Google apps and WebEx.

Web Portals for Easy AdministrationHosted Voice provides a convenient web portal that

makes it easy for users to set-up and change features

to suit their needs. Visual voicemail enables you to

listen to messages or have them sent to an email

address. Business Call Manager contains powerful

call routing capabilities such as simultaneous ring,

distinctive ring tones, and remote call forwarding.

In addition to the user portals, Hosted Voice has a

separate web portal for managing business-level

features.

Call Center Solution

Agent Level FeaturesCall Center Agents have a number of features available.

First is a portal view showing Key Performance

Indicators (KPIs) so they can monitor their performance

against desired metrics. As calls come in, information

about the caller can be displayed to aid in problem

solving. The agent has the ability to set what ‘state’ they

are in – active, away, or do not disturb - and the ability to

“wrap up” calls – disposition codes and notes.

ATI’s call center solution enables you to efficiently

manage your call center environment by making best-

in-class capabilities available in a cloud-based, buy

only what you need model.

Core FunctionsATI’s Auto Call Distribution (ACD) draws many of its

capabilities from Hosted Voice features such as hunt

groups, auto attendant, and music-on-hold. These

core functions provide Interactive Voice Response

(IVR) and queueing functions through both Easy

Attendant and Premium Auto Attendant. Routing

algorithms include longest idle time or round-robin.

Music-on-hold enables not only music but also

announcements to be played while customers are

waiting to speak to an agent. All of these capabilities

can be configured through an easy-to-use web portal.

Powerful Supervisor FeaturesSupervisors and administrators have a number

of features, including whisper, listen, and barge-

in, that enable them to coach agents and assist in

customer calls. The supervisor dashboard allows

administration of the call queues and performance of

the center. Detailed report generation is available to

track trends and the performance over time. Reports

can be standardized or run on an ad-hoc basis.

Supervisor Dashboard - Calls

Features

Multi-Line Hunt Group Call Routing - ring all, linear,

circular, round robin, longest idle

Configurable Agent States

Configurable Call Disposition Codes

Monitor, Whisper, and Barge-In Actions for

Supervisors

Supervisor Dashboard - statistical data and reporting

Agent Dashboard

Multi-Queue Membership

Call Wrap-Up with Configurable Timer

Multiple Language Support (English, French,

Spanish)

Ad-Hoc and Standardized Reporting with Emailed

Reports

Caller ID Lookup with URL-Based CRM Integration

(with Accession Desktop Clients)

Time of Day/Day of Week Routing (Premium

Attendant)

Music on Hold/Messages on Hold

Zero Out of Queue

Featured Phones (Additional Phones Available)

Polycom VVX 310 HD • Six-line desktop phone with HD voice

• Backlit 8-level Grayscale graphical LCD (208 x 104) resolution

• Integrated IEEE 802.3af Power over Ethernet (PoE) support (Class 2)

• Two port 10/100/1G Ethernet Switch

• Dedicated RJ-9 headset port

Polycom VVX 500 HD • 12-line desktop phone with HD voice

• 3.5-in TFT LCD display at QVGA (320x240 pixel) resolution, 4:3 aspect ratio

• Integrated IEEE 802.3at Power over Ethernet (PoE) support (Class 4)

• Two port 10/100/1G Ethernet Switch

• Dedicated RJ-9 headset port

Polycom VVX 1500 HD• Six-line, feature-rich phone with Polycom HD Voice

• Video conference enabled touch screen

• Integrated Gigabit Ethernet (GigE) switch

• Adjustable camera, base, and display

Panasonic TGP 500• Cordless VoIP extension utilizes DECT technology

• Handset range up to 1,000 feet

• Base station supports up to six handsets

• Supports three simultaneous voice sessions

Polycom SoundStation IP 7000 HD• Integrated IEEE 802.3af Power over Ethernet (PoE) support (Class 2)

• Ethernet 10/100 Base-T

• Large high-resolution display with XHTML microbrowser

• Voice activity detection

1272 Bond Street, Suite 100 Naperville, IL 60563

630.505.7500 f: 630.505.4272 www.aticti.com