REQUEST FOR PROPOSAL
For Installation of 54 Cash Dispensers/ATMs on a CAPEX model including procurement, installation, site preparation and maintenance
General ManagerIdukki District Co Operative Bank
Head OfficeIdukki Colony P O
Idukki - 685602
Department of Information and Technology
Request for Proposal from OEMs/Product vendors/ System integrators for installation of 54 Cash Dispensers/ATMs on a CAPEX model including procurement, installation, site preparation and maintenance – revised (20-01-2016)
This document contains 94 pages
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Important Information
1.This Request for proposal (RFP) for identifying vendor/s as it deem fit, for the installation and maintenance of Cash Dispensers, site preparation, networking etc. in Idukki District Co-operative Bank.
2.IDCB also reserves the right to accept or reject any or all the responses to this RFP without assigning any reasons whatsoever.
3. IDCB reserves the right to either select a single vendor for the entire project or split between 2 or 3 vendors and award the project depending upon the targeted timeline vis-à-vis the capability assessment of the bidders.
4. IDCB will not be responsible for any delay on the part of the OEMs / Product vendors / system integrators in obtaining the terms and conditions of the proposal or submission of the proposal.
5.The last date for submission of proposal is 30 th January 2016, 03.00 PM. The proposals should be submitted in prescribed format at the prescribed place within the prescribed scheduled date and time otherwise the same shall not be accepted.
6.The information provided by the bidders in response to this Request-For-Proposal (RFP) will become property of IDCB, and will not be returned.
7. IDCB reserves the right to amend, repeal or reissue this RFP at any time before opening of the commercials.
8.Amendments, if any, will be mailed to each of the shortlisted vendors should the occasion arises. Such amendments will be binding on all bidders.
9.This document is prepared by IDCB to select OEMs / Product vendors / System integrators for installation of Cash Dispensers, site preparation, networking etc. with ongoing maintenance during the term of the contract. This document should not be reissued or copied or used either partially or in full without explicit permission of IDCB.
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Definitions:
Following terms are used in the RFP interchangeably to mean:
1. IDCB means Idukki District Co-operative Bank.
2. Site (s) means branch/es, offices or other locations.
3. System Integrator (SI), OEM or Vendor means the respondent to the RFP document in its capacity of the primary bidder, also abbreviated as Vendor / Service Provider.
4. RFP or Tender means this Request for Proposal document including all annexure and appendices.
5. DC means Data Center, and DR / DRC means Disaster recovery site of the Switching services provider.
6. The bidders selected for award of the contract after due completion of the evaluation process are referred to as Vendor/s in this document.
Note: This document is meant for the specific use by the Company / person/s interested to participate in the current tendering process. This document in its entirety is subject to Copyright Laws. IDCB expects the bidders or any person acting on behalf of the bidders strictly adhere to the instructions given in the document and maintain confidentiality of information. The bidders will be held responsible for any misuse of information contained in the document, and liable to be prosecuted by the IDCB in the event that such a circumstance is brought to the notice of IDCB. By receiving the document, the interested party is subject to confidentiality clauses.
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Index - Content of the RFP
The products and services required, bidding procedures, contract terms and conditions are prescribed in the RFP.
The Bidding Documents include:
Part 1 Invitation to Bid (ITB)Part 2 DisclaimerPart 3 RFP response terms/Eligibility criteria etc.Part 4 Terms and Conditions of Contract (TCC)Part 5 Scope of Work for Cash Dispensers.(CDs)Part 6 Technical & Functional Specifications (TFS)Part 7 Price Bid FormatPart 8 Formats and Annexures
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PART 1: INVITATION TO BID
1.1 Request for Proposal
1 Introduction
This request for proposal document (RFP document or RFP) has been prepared solely for the purpose of IDCB to select OEM / Product Vendor / System Integrator, under CAPEX AND BROWN LABEL model for implementation of Cash dispenser project, Site preparation, Networking and other applications in 54 branches of IDCB, and also for the maintenance of the items throughout the period of the contract.
Through this RFP, IDCB invites responses from Bidders to propose a contractual arrangement for the Supply, Installation, Implementation and support of 54 Cash dispensers on CAPEX model and other managed services as described in this document.
The IDCB intends to install Cash Dispensers (CDs) only and wherever the word ATM is used in this document may be construed as Cash Dispenser (CD)
The RFP document is not a recommendation, offer or invitation to enter into a contract, agreement or any other arrangement, in respect of the equipment’s, tools, services and solutions. The provision of the services is subject to observance of selection process and appropriate documentation being agreed and duly executed between, any successful bidders with the IDCB, after completion of the selection process as detailed in this document.
1.1 Information Provided
The RFP document contains statements derived from information that is believed to be true and reliable at the date obtained but does not purport to provide all of the information that may be necessary or desirable to enable an intending contracting party to determine whether or not to enter into a contract or arrangement with IDCB in relation to the provision of services.
Neither IDCB nor any of its directors, officers, employees, agents, representative, contractors, or advisers nor gives any representation or warranty (whether oral or written), express or implied as to the accuracy, updating or completeness of any writings,
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information or statement given or made in this RFP document. Neither IDCB nor any of its directors, officers, employees, agents, representative, contractors, or advisers has carried out or will carry out an independent audit or verification or investigation or due diligence exercise in relation to the contents of any part of the RFP document.
1.2 ATM Switch
The ATM Switch of the bank is provided by a switching service provider –Euronet . The existing ATM Switch provider will continue or in case if changed , the Bank will identify a switching service provider and decide about the location of the switch, during the implementation stage.
The existing ATM Switch of the Bank would continue to process the transactions generated by the proposed CDs. The Bank will arrange for the online feed from Euronet- the Switch service provider to the Managed Service Centre of the selected Vendor under this RFP to enable monitoring / management of the CDs deployed under the requirement of this RFP. The Switch functions of ATM driving, Terminal Master Key generation and dynamic key change, etc. will be carried out by the Bank’s existing ATM Switch vendor - Euronet and connectivity should be established with the Euronet .
1.3 Locations of CDs
IDCB intends to install about 54 CDs predominantly at on-site locations and a few may be in Off-site locations spread across the district. It proposes to install CDs as per the scope of work. Site would be provided by the Bank and it would be mainly in Semi-urban and Rural locations. Site preparation activities as mentioned in the RFP should be done by the selected vendor.
1.4 Model of CDs
Shown below are the details of locations that we have plan to install CapEx model CDs:-
Sl.No. Name of the Branch State District CD Model
1 KATTAPPANA KERALA IDUKKI CapEx
2 THODUPUZHA (2) KERALA IDUKKI CapEx
3 MUNNAR KERALA IDUKKI CapEx
4 ADIMALY KERALA IDUKKI CapEx
5 MUNDIYERUMA KERALA IDUKKI CapEx
6 VAZHATHOPE KERALA IDUKKI CapEx
7 VANDIPERIYAR KERALA IDUKKI CapEx
8 THODUPUZHA KERALA IDUKKI CapEx
9 MUNDAKAYAM EAST KERALA IDUKKI CapEx
10 KALIYAR KERALA IDUKKI CapEx
11 IDUKKI KERALA IDUKKI CapEx
12 KUNCHITHANNY KERALA IDUKKI CapEx
13 SANTHANPARA KERALA IDUKKI CapEx
14 MURICKASSERY KERALA IDUKKI CapEx
15 NEDUMKANDAM KERALA IDUKKI CapEx
16 KUMILY KERALA IDUKKI Capex
17 VAZHITHALA KERALA IDUKKI CapEx
18 UDUMBANNOOR KERALA IDUKKI CapEx
19 KATTAPPANA EVENING KERALA IDUKKI CapEx
20 UPPUTHARA KERALA IDUKKI CapEx
21 KARIMKUNNAM KERALA IDUKKI CapEx
22 RAJAKKADU KERALA IDUKKI CapEx
23 VANDANMEDU KERALA IDUKKI CapEx
24 ELAPPARA KERALA IDUKKI CapEx
25 MUTTOM KERALA IDUKKI CapEx
26 KANJIKUZHY KERALA IDUKKI CapEx
27 KAMBILIKANDOM KERALA IDUKKI CapEx
28 CHEMMANNAR KERALA IDUKKI CapEx
29 ANAKKARA KERALA IDUKKI CapEx
30 KUMILY EVENING KERALA IDUKKI CapEx
31 THANKAMANY KERALA IDUKKI CapEx
32 THODUPUZHA TOWN KERALA IDUKKI CapEx
33 KARIMANNOOR KERALA IDUKKI CapEx
34 RAJAKUMARY KERALA IDUKKI CapEx
35 KANJAR KERALA IDUKKI CapEx
36 KUTTIKKANAM KERALA IDUKKI CapEx
37 MANKULAM KERALA IDUKKI CapEx
38 POOPPARA KERALA IDUKKI CapEx
39 MUNNAR EVENING KERALA IDUKKI CapEx
40 VATTAVADA KERALA IDUKKI CapEx
41 WEST KODIKKULAM KERALA IDUKKI CapEx
42 MANGATTUKAVALA KERALA IDUKKI CapEx
43 ADIMALY EVENING KERALA IDUKKI CapEx
44 VELLIYAMATTAM KERALA IDUKKI CapEx
45 NEYYASSERY KERALA IDUKKI CapEx
46 THOPRAMKUDY KERALA IDUKKI CapEx
47 LABBAKKADA KERALA IDUKKI CapEx
48 VENGALLOOR KERALA IDUKKI CapEx
49 PATTAYAMKAVALA KERALA IDUKKI CapEx
50 NEDUMKANDAM TOWN KERALA IDUKKI CapEx
51 KATTAPPANA TOWN KERALA IDUKKI CapEx
52 IRUMPUPALAM KERALA IDUKKI CapEx
53 MARAYOOR KERALA IDUKKI CapEx
1.4. Costs Borne by Bidders.
All costs and expenses (whether in terms of time or money) incurred by the bidder in any way associated with the development, preparation and submission of responses, including but not limited to attendance at meetings, discussions, demonstrations, etc. and providing any additional information required by IDCB, will be borne entirely and exclusively by the bidder.
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1.5 No legal relationship
No binding legal relationship will exist between any of the bidder and IDCB until execution of a contractual agreement between them.
All legal contracts & agreements as would be warranted under this Project shall be executed between the selected vendors with IDCB and the finally selected System Integrator / Service Provider / Vendor shall be primarily liable for delivery of agreed products and services to the party to such agreements / contracts.
1.6 Bidder’s obligation
Bidder must apply its mind, take due care and conduct its own investigation and analysis regarding any information contained in the RFP document and the meaning and impact of that information.
1.7 Evaluation of offers
The issuance of RFP document is merely an invitation to offer and must not be construed as any agreement or contract or arrangement nor would it be construed as any investigation or review carried out by a Bidder. The Bidder unconditionally acknowledges that it is submitting its bid after due and independent verification of the information provided in the RFP.
1.8 Errors and Omissions
Each bidder may notify IDCB, of any error, fault, omission, or discrepancy found in this RFP document by 10-01-2016 separately in the format no 8.10. ( RFP has been revised as response to the queries received as on 10-01-2016.)
1.9 Acceptance of terms
A bidder will, by responding to the RFP document, be deemed to have accepted the terms as stated in this RFP document.
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1.10 Confidentiality
The information contained in the RFP document is confidential and is not to be reproduced, transmitted, or made available by the bidder to any other party without the IDCB's express written permission. The RFP document is provided to the Bidder on the basis of the undertaking of confidentiality given by the Bidder to IDCB. IDCB may update or revise the RFP document or any part of it. The Bidder acknowledges that any such revised or amended document is received subject to the same terms and conditions as this original and subject to the same confidentiality undertaking.
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PART 2:DISCLAIMER
a) The information contained in this RFP document or any information provided subsequently to Bidder (s) whether verbally or in documentary form by or on behalf of IDCB , is provided to the Bidder(s) on the terms and conditions set out in this RFP document and all other terms and conditions subject to which such information is provided.
b)This RFP is neither an agreement nor an offer and is only an invitation by IDCB to the interested parties for submission of bids. The purpose of this RFP is to provide the Bidder(s) with information to assist the formulation of their proposals. This RFP does not claim to contain all the information each bidder may require. In case he bidder feels that some assumption are to be made for providing the cost the same may be clearly brought out in an annexure to the costing sheet.
c) Each
Bidder
should conduct its
own
investigations and
analysis and
should
check
the accuracy, reliability
and
completeness
of the
information
in this RFP and where necessary obtain independent advice. IDCBmakes no representation or
warranty and shall incur no liability under any
law, statute, rules or
regulations as to the accuracy, reliability or
completeness of this RFP. IDCB may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information in this RFP.
d)This is not an offer by the IDCB but only an invitation to bid in the selection process. No contractual obligation whatsoever shall arise from the RFP process until a formal contract is executed by the duly authorized signatory of the Bank and the selected Bidder.
e) IDCB reserves the right to cancel the entire Bidding / RFP process at any stage without assigning any reason whatsoever.
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PART 3RFP RESPONSE TERMS/ELIGIBILITY CRITERIA
3. RFP Response terms
3.1 RFP
RFP will be available on the IDCB website (www.idukkidcb.in) and the same may downloaded by interested parties.
3.2 RFP closing date
RFP Response should be received by the officials indicated, on or before 30 January 2016 by 03.00 PM unless and until extended by IDCB with due information to all concerned at following address:
The General Manager,The Idukki District Co-operative Bank,Head Office,Idukki Colony P O,Idukki Tel: 04862/235291 ,8547800165 Fax: 048692/235342
(Procedure for submission of RFP response is given separately. If the last date of submission of RFP response is declared as a holiday for any reason, then the last date for submission of RFP response will fall on the next working day. )
3.3 Submission of RFP response
Registration of RFP response will be done by IDCB by making an entry in a separate Register kept for the purpose upon IDCB receiving the RFP response in the above manner. The registration shall contain all documents, information, and details required by this RFP. The submission should be in the format outlined in this RFP and to be submitted only through hand delivery or courier at the stipulated place and on or before the stipulated date and time.
If the submission to this RFP does not include all the documents and information required or is incomplete or submission is
through Fax mode, the RFP is liable to be summarily rejected. All submissions, including any accompanying documents, will become the property of IDCB. The Bidder shall be deemed to have licensed, and granted all rights to, the IDCB to reproduce the whole or any portion of their submission for the purpose of evaluation, to disclose the contents of the submission
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to other Bidders who have registered and to disclose and/or use the contents of the submission as the basis for any resulting RFP process, notwithstanding any copyright or other intellectual property right of the Bidder that may be in the submission or accompanying documents.
3.4 Late receipt of RFP
RFP responses received after the date and time for submission of RFP will be rejected by IDCB.
3.5 RFP Validity period
The process of bid evaluation, approval and the subsequent activities may be assumed to take a reasonable amount of time. Therefore, the bids submitted shall remain valid for 180 days after the date of opening of Technical Bid prescribed by IDCB. A bid valid for a shorter period shall be rejected by IDCB as non-responsive.
In exceptional circumstances, IDCB may extend this validity period. The request and the responses thereto shall be made in writing by email. This will be sent only to those bidders who above submitted the bid.
3.6 Requests for information
Bidders are required to direct all communications for any clarification related to this RFP, to IDCB and must communicate the same in writing on or before 10 January 2016. All queries relating to the RFP, technical or otherwise, must be in writing only in format no 8.10. IDCB will try to reply, without any obligation in respect thereof, every reasonable common queries raised by the Bidders. A copy of the same may be sent by email ([email protected]) also for advance information.
IDCB will not answer any communication initiated by bidders later than 10 January 2016. However, IDCB may in its absolute discretion seek, but under no obligation to seek, additional information or material from any bidders after the RFP closes and all such information and material provided must be taken to form part of that bidder‘s response.
Bidders should invariably provide details of their email address. Responses to queries will only be provided to the Bidder via email. If IDCB in its sole and absolute discretion deems that the originator of the query will gain an advantage by a response to a question, then IDCB reserves the right to communicate such response to all Bidders. IDCB may in its sole and absolute discretion engage in discussion or negotiation with any Bidder (or simultaneously with more than one Bidder) after the
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RFP closes to improve or clarify any response. The Vendors are expected to mention all the required queries in the format as specified in the RFP.All queries should be sent to:
The General Manager,The District Co-operative Bank,Head Office,Idukki Colony,Idukki Tel: 04862/235291,292 , 8547800165 Fax: 048692/235342
3.7 Notification
IDCB will notify the Bidders in writing /email as soon as practicable, after completion of RFP Technical Evaluation about the outcome of the RFP evaluation process, including whether the bidder‘s RFP response has been accepted or rejected. IDCB is not obliged to provide any reasons for any such acceptance or rejection.
3.8 Disqualification
Any form of canvassing/lobbying/influence/query regarding short listing, status etc will result in a disqualification.
3.9 . Schedule of Bid submission / Address for communication
Date and Time of commencement 06-01-2016of Sale of Bid Document
Lastdate for
requesting any 10-01-2016
clarificationLast Date and Time for Receipt 30-01-2016 till 03.00 PMof Bids at IDCB Head officeDate
and Time of
opening of Shall be informed later
Eligibility and
Technical Bids
Date, Time & Place of opening
of PriceBids for Eligible
and Shall be informed later
Technically Qualified Bidders
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Contact personsShri AR Rajesh, General Manager
[email protected] 9447135885
Ms. Maya Murali , Manager -IT
Note: IDCB reserves the right to change the dates, timings mentioned above or elsewhere mentioned in the RFP, which will be communicated by placing the same as corrigendum under Tender section on Bank’s web-site.
3.10 Eligibility criteriaBids are liable to be disqualified if, at any stage of evaluation, it is found that the bidder‘s declaration with regard to any of the set eligibility criteria as indicated in theRFP dated 04-01-2016 and the data submitted in the RFP is incorrect. The details are given below:
Eligibility criteria and documents to be submitted:
Sl. CriteriaDocuments to be submitted
No.
1.Bidder should be
a registered
Copy of the Certificate of
company in India under Companies
Incorporation for all bidders.
Act and should have been in operation
Certificate
of
Commencement
for a period of at least three years as
of Business in case of Public
on 31-12-2015.
Ltd companies.
2. Bidder should have installedSupported by
reference letters
minimum 100 ATMs/CDs as on
from Banks, the format of
31-12-2015 across India for PSU/PVT /co-operative Banks
which is enclosed as Format
or deployed 25 ATMs in rural areas
8.11. Name of the person who canbe referred to from Clients’side,
with
Designation, Postal
Address,
Contact
Phone And
Fax numbers, E- Mail Ids, etc.,
The IDCBreserv
es TheRight
to inspect
Such
installations
while evaluating the
Technical Bid.
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Bidder
should
be currently
Supported
by reference
letter
performing managed
Services as
from Banks, the format of
Required i nt h i s R F P for
which is enclosed as per
minimum 100 ATMs/CDs (as on Format 8.1131/12/2015) for PSU/PVT Banks
or deployed 25 ATMs in rural areas for all the followingdeliverables:-
i.Centralized EJ
pulling
ii.Centralized
ATM Monitoring
iii.Network monitoring
iv.End
to end incident
management and call resolution
. v. Second Level Maintenance
(AMC)vi. Site preparation activities.
4.The Bidder should have its owned
Please provide following details :-
Managed Services Centre operational in
i. Location / address of theManaged Service Centre.India. The Managed
Service Centre ii. Copy of certifications for themust be performing managed
services same if any.of ATMs including but not limited to 24
iii. No. of ATMs managed by the
X 7monitoring for uptime
and endManaged Service Centre for the
to end incident management as required
Bidder bank-wise.
in this RFP.
iv. Name of the Monitoringtool used (whether in house orprocured)
5.Vendor should be a registered company
Audited Financial
statements to
in India and should have minimum turn be submitted. In case ofover
should
not be less
than Rs. 3
Unaudited
Financial statement
Crore
per annum in the previous last
the
provisional
Financial
Statementsduly certified by
three financial years as per audited
statutory/external auditor should
Financial Statements. be attached.
6.Bidder
should have maintained net
Audited Financial
Profit during the last three financial
Statements to be submitted.
Year If unaudited submit a
s. certifiedone by statuary/ external auditor
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7. Bidder and /or their sub-contractors should have presence across the states for support/delivering support /managed services for the proposed CD network, either own orof the OEM.
List of service centers with complete address and contact details to be provided as per Format 8.5 enclosed.
8.
Bidder should not have beenblacklisted by IDCB/RBI Self- declaration
NOTE- Bidding on consortium basis willnot be accepted. It is clarified that the
Bids submitted as consortium shall be rejected. Bidding should only be by a main vendor and the Bank will execute agreement with only the Main vendor .
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PART 4: TERMS AND CONDITIONS OF CONTRACT (TCC)
4.1 Period of Contract
The Bidder should commit to provide the services detailed in this document for contract period from the date of execution of Service Level Agreement with IDCB which will have effective date of first Purchase Order and valid for 5 years from the date of placing the purchase order.
4.2 Bid Document Availability and Cost of Bidding
4.2.1 Bid document availability
The Bidding Document may be obtained from the IDCB as under or downloaded from Bank’s Website http://www.idukkidcb.in and the bid should be submitted on or before the due date and time brought out in the bidding document at the office of
The General Manager,The Idukki District Co-operative Bank,Head Office,Idukki Colony PO,Idukki Tel: 04862/235291 ,8547800165 Fax: 048692/235342
Note: Bidders should note that all the information required by the IDCB in RFP needs to be provided. Incomplete information may lead to non-selection.
4.2.2 Cost of Bidding document
A non-refundable bid amount of Rs.25,000/- ( as mentioned in clause 3.1) to be paid by means of a demand draft / pay order favoring“Idukki District Co Operative Bank”- payable at Idukki being cost of Bid document. The amount will not be refunded to any prospective bidder under any
circumstances including cancellation of RFP or procurement process at any stage.
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If bid is downloaded from website, the cost of the bid may be paid by way of a DD/Pay order in a separate envelope while submitting the Bid. Bids are liable to be rejected if the Bid Amount demand draft / pay order is not received.
The Bidder shall bear all costs associated with the preparation and submission of its Bid and the IDCB will in no case be responsible or liable for these costs, regardless of the conduct or outcome of the Bidding process.
4.3 Language of Bid
The Bid prepared by the Bidder, as well as all correspondence and documents relating to the Bid exchanged by the Bidder and the IDCB and supporting documents and printed literature shall be written in English.
4.4 Bid Documents Submission requirement
a) Each bid shall be submitted in two parts:
Part I- Technical Proposal. Part II- Price Bid
The a b o v e
two parts should be in two separate covers, each super
scribed with the name of the Project as well as “Technical Proposal” and “Price Bid” as the case may be.
b) The Bid shall be typed or written in indelible ink and shall be signed by the Bidder or a person or persons duly authorized to bind the Bidder to the Contract. The person or persons signing the Bids shall initial all pages of the Bids, except for un-amended printed literature.
c) Any inter-lineation, erasures or overwriting shall be valid only if they are initialed by the person signing
the Bids. The IDCB reserves the right to reject bids not conforming to above
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4.5. Document to be submitted with RFP :All necessary documents mentioned in 4.5.1 and 4.5.2
4.5.1 : Technical Proposal Envelope should contain following documents: (Format nos 8.1 to 8.10 and the other documents 1 to 3 as mentioned below)
Format no Remarks
8.1 Offer letter8.2 Conformity to eligibility criteria8.3 Bidder Organization details8.4 Track record of past operations8.5 Service support details
8.6Single point of contact for all sub-contractors
8.7Scope of work ( as per part 5 of the RFP)
8.8 Manufacturers authorization form8.9 Reference letter from Banks
8.10Queries format- on Eligibility criteria, Scope ofwork and Terms and conditions
OtherTechnical and functional specifications (TFS) as
document-1 per part 6 of this RFP.
Other
DD/Pay order for Rs.25000/-(Rs Twenty five thousand only) cost of bid document
document-2
OtherEMD for Rs.3,50,000/-(Rs Three lakh fifty thousand only)
document-3
only) as draft/bankers cheque/ pay order
OtherBrochure /literature of make /Model of CDs
document-4 proposed.
4.5.2 A Write up on Managed Service Centre with respect to the following details should also be attached along with Technical document in a separate cover.:-
a. Infrastructureb. Monitoring real time, 24x7 c. End to end incident / problem management
services delivered to various banksd. Centralized EJ pulling detailse. No. of people / manpower deployed/ shiftsf. Scalability and capacity to take up additional
load – (In case the Order for additional Number of CDs /ATMs are given).
g. Details of Monitoring Toolh. All the supporting documents, reference
letters as required for evaluating the responsiveness to the RFP requirement.
i. Any other documents for the information required
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4.6Submission of RFP:
a) Technical Bid documents envelope
o All Formats, Financial Statements as mentioned above etc., should form the main section and should be submitted in one lot, separate from the section containing literature.( 4.5.1)
o The literature on the software / hardware should be segregated and kept together in one section / lot ( 4.5.2)
o Any Technical Proposal not containing any of the above will be rejected. The Technical Proposal should not contain any price information, such proposal will be rejected.
b) Commercial/Price Bid Envelope :
a) The Commercial / Price Bid as per PART 7 format should be submitted along with the Bidding documents duly signed by the Bidder andcompleted, in separate envelope clearly marking outside the envelope (Commercial /Price bid)
Please note that, the Price bids containing any deviations, variation or additional clauses will be summarily rejected.
4.7 Rejection of Bid: The bidder is expected to examine all instructions, formats, terms and conditions specifications in the RFP Document. Failure to furnish all information required or to submit a Bid not substantially responsive to the RFP requirement will be at the Bidder’s risk and may result in the rejection of the Bid.
4.8 Clarification of Bidding Document
Bidder requiring any clarification pertaining to the RFP Document may seek the same from the IDCB in writing at the address mentioned or by e-mail as indicated in
Invitation to Bid on or before 10-01-2016 in the prescribed format no 8.10.
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4.9 Amendment of RFP / Bidding Document
a) At any time prior to the deadline for submission of Bids, IDCB, for any reason, whether, at its own initiative or in response to clarification requested by prospective Bidders, may modify the Bidding Document, by issuing Corrigendum.
b) Corrigendum will refer to the original clausecontained in the RFPagainst which modification and / or deletion will be mentioned. In caseof insertion of Additional clause, the same
will be specified in theCorrigendum.
c) IDCB will not reply to each and / or all Bidders for their queries separately. The necessary additions / deletions / modifications to the RFP clauses if deemed fit will be issued by way of Corrigendum to the RFP.
d) It is clarified that those clauses pertaining to which queries raised, amendments / clarifications sought, relaxations requested by the Bidders (either by way of pre-bid queries or queries raised subsequently) which are not covered / contained in the Corrigendum are the clauses that will remain unchanged.
e) Corrigendum / corrigenda will be put upon the Bank’s Websitealong with the RFP document and will be binding on all Bidders.
f) In order to allow prospective Bidders reasonable time in which to take the amendment / modifications contained in the Corrigendum into account in preparing their Bids or for any other reason, IDCB, at its discretion, may extend the deadline for a reasonable period as decided by the IDCB for the submission of Bids.
4.10. Bid Prices
a) Bidder should quote price in Price Bid Format given in PART 7 of the Bid document.
b) The price quoted should be inclusive of cost of all deliverables such as CDs, AC, UPS, Networking equipment/network links, Site preparation, installation of all equipment,. AMC and other services such as transportation, insurance etc. as well as applicable taxes, duties, levies, charges, Road Entry Tax, Octroi etc. but exclusive of Service Tax applicable on the Vendor rentals/fees payable to Government Authorities.
All applicable local taxes are to be excluded
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c) Price quoted as per Part 7 shall be valid for the entire Contract Period from the date of execution of SLA up to 5 years. The Service Level Agreement will have effective date as date of the first Purchase Order issued to the Vendor/s.
Prices quoted by the Bidder shall be fixed during Contract period and shall not be subject to variation on any account, including exchange rate fluctuations, changes in taxes, duties, levies, charges etc. A Bid submitted with an adjustable price quotation will be treated as non- responsive and will be rejected.
4.11. Bid Currencies
Bids are to be quoted in Indian Rupees only.
4.12. Ernest money deposit/Bid security.
a. The Bid Security /EMD amount is Rs. 3,50,000/- (Rs. Three lakhs fifty thousand only)The bid security will be returned back to the unsuccessful bidders once contract is awarded to the successful bidder.
b. The Bidders shall furnish, as part of its Bid, a Bid Security /EMD amount of Rs. 3,50,000 (forwarding letter Format 8.11)
c. The Bid security is required to protect the IDCB against the risk of Bidder’s conduct, which would warrant the security’s forfeiture.
d. The Bid security shall be denominated in Indian Rupees and shall be in one of the following form:
e. A Banker’s Cheque /Demand Draft/Pay Order, issued by a Scheduled Commercial bank in India, drawn in favor of ‘Idukki District C-operative Bank’ payable at Idukki. Bank will accept BG also
f. The same will be returned after the successful completion of the project assigned /after the contract period of 5 years after adjustment of penalty if any.
d) The Bid security may be forfeited if the selected vendor fails to furnish Performance Security of 5% of the total amount of the contract given by each bank, within 30 days from purchase order by means of a Bank guarantee.
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4.13 Validity of Bids
i. Bids shall remain valid for 180 days from the date of opening of the Bid. A Bid valid for a shorter period may be rejected by the IDCB as non-responsive.
ii. In exceptional circumstances, the IDCB may seek the Bidders’ consent for extension of the period of validity. The request and the responses thereto shall be made in writing. The Bid security provided shall also be suitably extended. Bidder may refuse the request without forfeiting its Bid security.
4.14 SUBMISSION OF BIDS
The Bidders’ shall seal in one envelope “Technical Bid” and in another envelope “Price Bid”.
The two envelopes (one Technical Bid & one Price Bid) shall be enclosed and sealed in one outer envelope should be submitted in triplicate. The Bidder should additionally submit soft copies of the Technical Bid documents & Specifications in the form of CD/DVD separately. Three number of CD’s/DVD are required only for the Technical bids.(documents as mentioned in 4.5.1)
a) Outer envelope shall bear the Project Name as under:
a) IDCB - RFP-For supply and installation of 54
Ref No. ITI/05/payment System /ATM/2015-16 dated 04-01-2016
CD’s –
b) Technical Bid will bear the Project name as under :
IDCB - RFP- Technical bidFor supply and installation of 54 CD’s
– RefNo. . ITI/05/payment System /ATM/2015-16 dated 04-01-2016
c) Price Bid envelope will bear the Project name as under
IDCB - RFP-Price/commercial bid For supply and installation of 54 CD’s –Ref: ITI/05/payment System /ATM/2015-16 dated 04-01-2016
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If the outer envelope is not sealed and marked, the IDCB will assume no responsibility for the Bid’s misplacement or premature opening.
4.15 Deadline for Submission of Bids
Bids should be received by the IDCB at the address specified, not later than the date & time specified in the Invitation to Bid.
The IDCB may, at its discretion, extend this deadline for the submission of Bids by amending the Bid Documents, in which case, all rights and obligations will thereafter be subject to the deadline as extended.
4.16 Late Bids
Any Bid received through whichever mode of delivery after the deadline for submission of Bids prescribed in PART-1 invitation to Bid will be rejected and returned unopened to the Bidder. IDCB will not be responsible for postal / courier delay or delay caused by any other reason for submission of Bids.
4.17 Modification and Withdrawal of Bids
i. The Bidder may modify or withdraw its Bid after the Bid’s submission, provided that written notice of the modification, including substitution or withdrawal of the Bids, is received by the IDCB, prior to the deadline prescribed for submission of Bids.
ii. No Bid may be modified after the deadline for submission of Bids.
iii. No Bid may be withdrawn in the interval between the deadlinefor submission of Bids and the expiration of the period of Bid validity. Withdrawal of a Bid during this interval may result in the Bidder’s forfeiture of its Bid security.
4.18 Opening of Technical Bids by the Bank
i. The Technical Bids will be opened in the presence of representative of Bidders whoever is present.(Date of opening will be informed later)
ii. The Bidders’ names, Bidmodifications or withdrawals and the
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presence or absence of requisite cost of bidding and such other details as the IDCB at its discretion may consider appropriate, will be announced at the time of Technical Bid opening. No bid shall be rejected at the time of Technical bid opening, except for late bids, which shall be returned unopened to the Bidder.
iii. Bids (and modifications sent) that are not opened at Bid Opening shall not be considered for evaluation, irrespective of the circumstances. Withdrawn bids will be returned unopened to the Bidders.
4.19 Conformity to Eligibility Criteria
a. The IDCB will scrutinize the Bids to determine whether they are complete as to the submission of required formats, documents, reference letters, documents have been properly signed, and the Bids are generally in order etc.
b. IDCB may, at its discretion, waive any minor infirmity, non-conformity, or irregularity in a Bid, which does not constitute a material deviation.
c. The IDCB will examine whether the Bid and the Bidder is eligible in terms of Eligibility Criteria contained in Part 3 of the RFP.
d. The Bank’s determination of a Bid’s responsiveness will be based on the contents of the Bid. The IDCB will determineresponsiveness of each Bid to the RFP document. For purposes of these Clauses, a responsive Bid is one, which conforms to all the criteria and terms and conditions of the RFP without non-compliance, deviations or reservations to any criteria, terms and conditions.
4.20 Technical Evaluation
The IDCB reserves the right to evaluate the bids on technical & functional parameters including visit to
inspect live site/s of the bidder, interact with the banks whose reference letters are submitted. The technical bids will be evaluated inter alia on the basis of the following key criteria:
Si No
Criteria Compliant(Yes/No)
1. Ability of the proposed CDs to meet functional requirements outlined in this document.
2. Compliance of Make and models of CDs with technical specification
3. Availability of Managed Services Centre owned by the Bidder
4. Scalability and capacity of the Managed Service Centre to take additional ATMs/CD’s with its Business Continuity Plan
5. Capability /configurability of the centralized monitoring tool to provide dashboard with drilled downed details of Bank , State etc. for real time health status of ATM /CDs
6. Whether the Accessibility solution for visually impaired can be demonstrated if required within 3 months of the first ATM/CD’s going live. (The feature should be
a. Bidders who fulfil all qualifications mentioned in Part 3 of Eligibility Criteria of this RFP are eligible to participate in this tender process.
b. IDCB reserves the right to waive any of the Technical and Functional Specification during technical evaluation if in its Opinion it is found to be minor deviation or acceptable deviation.
c. During evaluation of the Bids, the Bank, at its discretion, may ask the Bidder for clarification of its Bid. The request for clarification and the response shall be in writing, and no change in the prices or substance of the Bid shall be sought, offered or permitted.
d. Bidders may be called if necessary to give presentation of their solutions with its capabilities at their own cost, which will be taken into account for technical evaluation of the Bidders.
4.21 Opening of Price Bids
a. Price bids submitted by only those Bidders who are eligible in terms of the Eligibility Criteria and whose bids are evaluated by the IDCB as Technically responsive to the Technical and Functional specifications will be opened.
b. The Bidders short listed / evaluated for opening of the Price Bids will be informed of the date / time / Venue of opening of price bids by email.
c. The Price Bids will be opened in presence of the representative of the eligible bidders.
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d. After opening of price bids the prices will be declared to the tender opening committee and representative of bidders present.
e. The IDCB will evaluate the Price Bids with respect to any deviations to the terms and conditions. If there is a discrepancy between words and figures, the amount in words will prevail.
f. The Price quoted by responsive bidders will be compared to arrive at the lowest (L1) Price quoted. All the Price bids after their evaluation on the parameters mentioned in Part 7 of this RFP would be arranged in ascending order and the L1 Bidder would be identified as one whose bid has been evaluated to be the lowest.
g. The TCO for a period of 5 years will be worked out , after taking into account all items as mentioned in the Part 7 (Part A) price format, to find out the lowest cost and to short list the L-1 vendor.
h. The vendors are required to give the costing for other items also mentioned in Part B.
4.22 Contacting IDCB
a. No Bidder shall contact the IDCB on any matter relating to its Bid, from the time of opening of Price Bid to the time the Contract is awarded.
b. Any effort by a Bidder to influence the IDCB in its decisions on Bid evaluation, Bid comparison or contract award may result in the rejection of the Bidder’s Bid.
4.23 Award of Contract Criteria
i. IDCB will award the Contract to the lowest (L-1) as per clause 4.21 (g) successful Bidders who have been determined to be eligible to qualify to perform the Contract satisfactorily.
ii. IDCB reserves the right to award the contract to the second lowest bidder (L2) and who’s Bids have been determined to be responsive provided the second lowest (L-2) is ready to quote the same price as quoted by the L-1 vendor and accept the offer within 3 working days of receiving the offer letter.
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iii. In the event of inability of the L2 bidder for accepting the Bank’s offer in terms of the RFP condition within 3 working days of receiving Letter of Intent issued by the Bank, IDCB will offer to L3 bidder at the price quoted by the L1 bidder.
iv. In case the L-2 and L3 is not ready to accept the offer letter the entire contract will be given to the L-1 vendor.
v. Vendors should complete installations/operationalize CD services at all locations within the set time frame as mentioned in the purchase order.
vi. The prospective Bidders should note that the composition of locations will be decided during deployment stage by the IDCB. This requirement will be based on the business requirement of each individual Branches. The prospective Bidders should have the arrangements and capability to roll out across the district.
4.24 Right to accept Any Bid and to reject any or All Bids.
i. IDCB reserves the right to accept or reject any Bid /offer received in part or in full, and to cancel the Bidding process and reject all Bids at any time prior to award of contract, without thereby incurring any liability to the affected or Bidder or Bidders or any obligation to inform the affected Bidder.
ii. After identification of bidders, IDCB will follow the internal procedure for necessary approvals and place orders and execute necessary SLA (service level agreement) with respective vendor/s.
iii. IDCB reserves the right to cancel the entire Bidding / procurement process at any stage without assigning any reason whatsoever.
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4.25 Notification of Award / Letter of Intent
i. Prior to expiration of the period of Bid validity, the IDCB will notify the successful Bidder/bidders in writing or by e-mail, that its Bid has been accepted subject to the clause 4.23.
ii. Such successful bidders are required to accept the offer with 3 days of the notification of award of contract / receiving Letter of Intent.
iii. IDCB will promptly notify each unsuccessful Bidder
iv. The IDCB reserves right to place orders for additional ATMs at the rate finalized with L1 of this RFP.
4.26 Signing of Contract
i. Upon receiving notification of award of contract / Letter of Intentthe selected bidders should within 15 days of acceptance of Letter of Intent shall sign the Service level agreement with theIDCB. Please see clause no 4.31.
ii. Failure of the successful Bidder to sign the contract and return it to the IDCB within 15 days from the acceptance of Letter of Intent shall constitute sufficient grounds for the annulment of the award and forfeiture of the Bid security.
4.27 Performance Security
a. The Performance Security shall be denominated in Indian Rupees and shall be by way of Bank Guarantee issued by a Public / Private Sector in India, acceptable to the IDCB. The same should be executed with the IDCB.
b. The successful Bidder shall provide a Performance Guarantee from a reputed public sector or Private sector Bank a PerformanceSecurity of 5% of the total amount of the contract given by each bank within 30 days of signing the Service Level Agreement. Performance Guarantee will be annually renewable through the period of contract with a claim period of 3 (three) months. Draft Performance Bank Guarantee is as per Format 8.12 of the RFP.
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c. The proceeds of the Performance Security shall be payable to the Bank as compensation for any loss resulting from the Vendor’s failure to complete its obligations under the Contract. In the event of non- performance of obligations the Bank shall invoke the Performance Bank Guarantee without notice or right of demur to the Vendor apart from the other provisions of cancelling the order in terms of the RFP.
d. In the event of any contract amendment, the Vendor shall, within the 21 days from the date of such amendment (as relevant to the Performance Security), furnish the amendment to the Performance security, rendering the same valid for the duration of the Contract.
e. In the event of IDCB awarding contract for additional CDs the Vendor will submit Performance Guarantee for additional amount as decided /intimated immediately.
4.28 Pre-Bid Meeting
Depending upon the pre bid queries received IDCB may or may not call a Pre-Bid Meeting at their Head Office, at address given in the Part I Invitation to Bid of this RFP. Bidders are requested to send their queries relating to RFP by e-mail (e-mail addresses given in Invitation to Bid) well in advance before 10-01-2016. During the Pre-Bid meeting IDCB will interact with interested Bidders and understand the queries of the Bidders.
The required clarifications will be given by way of Corrigendum to RFP as mentioned in clause 4.9 above.
4.29 Publicity
The ATM sites shall contain publicity material of the IDCB and display important information to the customers. No third party advertising including that of Vendor shall be allowed at ATM sites.
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4.30 InsuranceIt is the sole responsibility of the Vendor to
obtain adequate insurance cover for all the equipment’s like CD, UPS, AC etc. and other infrastructure deployed for implementation of the project till its delivery at the site.. An asset at site being the capex type,contract insurance for the same will be undertaken by bank along with the cash in the ATM vault from its delivery to the site. Necessary guidance should be given to the bank by the selected vendor.
The selected Vendor/s shall enter into Service Level Agreement, acceptable to IDCB containing the entire Scope of Work, Terms and Conditions of this RFP including confidentiality, non-disclosure, IPR related clauses, payment related clauses with the Bank directly for the contract period from the date of execution of the contract.
4.31 Use of Contract Documents and Information
i. The Vendor shall not, without IDCBs prior written consent, disclose the Contract, or any provision thereof, or any specification, plan, drawing, pattern, sample or information furnished by or on behalf of the IDCB in connection therewith, to any person other than a person employed by the Vendor in the performance of the Contract. Disclosure to any such employed person shall be made in confidence and shall extend only as far as may be necessary for purposes of such performance.
ii. The Vendor shall not, without the Bank’s prior written consent, make use of any document or information for purposes of performing the Contract.
4.32 Patent Rights
In the event of any claim asserted by a third party of infringement of copyright, patent, trademark, industrial design rights, etc., arising from the use of the Goods or
any part thereof in India, the Vendor shall act expeditiously to extinguish such claim. If the Vendor fails to comply and the Bank is required to pay compensation to a third party resulting from such infringement, the Vendor shall be responsible for the compensation to claimant including all expenses, court costs and lawyer fees. The Bank will give notice to the Vendor of such claim, if it is made,
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without delay. The Vendor shall indemnify the Bank against all third party claims with respect to copyright, patents, trademark etc.
4.34 Inspection
i. IDCB reserves the right to carry out inspection by a team of IDCB officials, of any of the existing live installations of the Vendor at the Sites referred to in the Technical Bid.
ii. IDCB reserves the right to visit the Managed Service Centre of the Bidder to carry out inspection to substantiate the credentials of the capabilities presented by the Bidder for compliance to Eligibility criteria. Bidder should demonstrate the functioning of Monitoring tool, incident Management, call resolution and related functions at its Managed Service Centre.
iii. Nothing stated hereinabove shall in any way release the Vendor of any obligations under this contract.
4.35 Capability of ATMs feature for visually impaired
As per RBI guideline vide circular no. RBI/2008-09/431 DBOD BC.123/09.07.0005/2008 -09 dated 13th April 2009 mandates that all new ATMs should have accessibility feature for visually impaired persons. The Vendor is required to adhere to the standards adopted by IBA for delivering solution for the same.
The accessibility solution for visually impaired should be demonstrated if required within 3 months of the first ATM /CDs going live. The feature should be implemented in all ATMS made live latest within four months of the first
Compliant(Y/N)
CD going live and thereafter at every CD from the time of commissioning of the CD,The functionality to be supported initially in English and then in MalayalamCash withdrawalBalance enquiryPIN change
4.35 Uptime calculation
Si No
Criteria Compliant (Yes/No)
1. Uptime is calculated as accessibility / availability of the CDs for all types of transactions supported on the CD. Availability should be for the end customer and the customer should be able to perform all transactions (financial & non-financial) that are supported on the ATM including generation of the receipt on completion of transaction, dispensing of cash of all denomination for which ATM is configured.
2. Installation of ATM Delivery Channel is of critical importance for the Bank and therefore, it requires uptime availability of 97% calculated on monthly basis for each CD. An uptime of minimum of 97% for each CD for a calendar month (excluding the month in which the CD is installed) is required.The downtime calculation will excluded for remote areas, which have access restriction /service
windows ,power failures, connectivity failures and FLM reponse delay from branches
3. Standard Exclusions while calculating availability:
A maximum of 10 hours per month for performance of Supervisory duties and preventive maintenance, time taken for activity of replenishment of Cash at CD
Bank dependency, actual downtime due to Cash Out on account of non-supply of cash by the Bank.
Force majeure cases Core Banking Solution
Host outages Any
other cause attributable to Bank’s infrastructure Bandh at national or local level.
Accessibility issues /inaccessibility to CD site due to reasonable reasons which are beyond the control of the vendor.
Vandalism /damage to CD by persons which are beyond the control of the vendor.
4. For the purpose of calculation of uptime, a C D which is not dispensing cash for reasons other than stated above, will be treated as down even though the non- financial transactions are happening successfully on the ATM.
5. However, a CD which is dispensing cash successfully will be treated as functioning even though non-financial transactions are not happening.
4.36 Commissioning the CDs and Operationalizing Services,
a) It is required that the C Ds are rolled out within the stipulated time from the date of placing the order by the respective bank. The On-site/ Off-site requirement will be as per Bank’s business requirement at the time of implementation of the Project.
b) The Vendor shall be responsible for operationalizing all the services stipulated under this RFP as under:-
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The selected bidder should deliver the products to this RFP specified by the bank in accordance with the Purchase order within 3 weeks from the date of receipt of PO where entry permit is not necessary, and for sites with entry permits additional 1 week shall be considered.The delivered CDs should be commissioned within 10 days of delivery at the site. Some times it vary by bank dependance of phase power, branch inaguration, cash availablity etc..
The above should be installed /operationalized / made live within 6 weeks days from the date of PO issued and the Site Handover done by the Bank.
4.37 Penalty for installation of CD’s etc.:
Penalty for the delay in services, Bank shall levy the penalties as under
Sl. Description of PenaltyNo. default
1.Non delivery
/supply ofDelay in non-delivery products beyond prescribed period
Products andgiven shall attract a penalty of Rs.1000/- per day.
Installation {clause
This excludes delay as standard exclusions as mentioned
4.36 (b)
in 4.35 (C)Delay in site work beyond prescribed period given shall attract penalty Rs 1000/dayThe maximum amount so deducted will not exceedRs. 10,000/instance .
2 Fordelay
beyondAfter supply of CD/ATM and other equipment a Fixed
Ten(10) days for
Penalty amount of Rs. 1000/= per day subject to a
commissioning of
maximum of Rs. 10,000/-will be charged for the delay in
the Equipment
commissioning beyond 10 days from the date the ATM issupplied.
3Failure to carry out
In case the Selected vendor misses the Preventive
Preventivemaintenance in any quarter during warranty/Post-Warranty
Maintenance
period, grace period of two weeks will be given to Selectedvendor for completion of the PM. In case Selected vendoris not able to still perform the PM, a penalty of Rs. 500/ -per instance will be levied.
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Note:
However, for any delay, due to reasons not attributable to selected vendor, selected vendor shall produce documentary evidence of the same by means of email communication to IDCB, giving the reasons for the delays and for waiving the penalties. IDCB and Selected vendor will mutually decide the modalities on case to case basis. However, IDCB reserves the right of waiving the penalties.
4.38 Response and resolution time
A) Uptime availability: Uptime Guarantee requirement:
Selected vendor should have to guarantee a minimum uptime of 97 % of ATM, UPS, VSAT etc, calculated on a monthly basis, for all the components. Uptime percentage will be calculated as (100 – Downtime percentage). Downtime percentage will be calculated as unavailable time divided by total available time, calculated on a monthly basis.
Total available time is two shifts a day (7.00AM to 11.00PM) for -7- days a week. Unavailable time is the time involved while any part of the core configuration or system software component is inoperative or operates inconsistently or erratically.
If the vendor fails to provide services which results in the uptime of ATM below 97%, penalty will be applicable and will be deducted from any amount/the monthly bills. The Firm should provide Bank with an alternative arrangement in case of failures.
The uptime availability of the CDs in working condition should not be less than 97% calculated on average quarterly basis.
b) Service Levels
SERVICE LEVELS
Categories Repair Type Average Response /Resolution Time (Hours)
Selected vendor -Service Critical 2
LocationsMajor 4Minor 8
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The repair type is further defined as under:
Critical: All fault type attributed to ATMs that render the ATM completely unusable
Major: All such faults attributed to ATM that one or more functionality unusable
Minor: Software upgrades, Fine tuning etc.
Service location CategoryService location is defined
as locationSelected vendor - Service Location having one or more resident
engineer designated by Selected vendor.
Note:
Vendor should give the details of their service locations and the same will be considered during technical evaluation.
4.39 Cap on Penalty for response time.
The total Penalty recoverable for all items during the agreement will be the capped at 10% of the total payment due. ( any amount/the monthly bills due to the vendor )
This Cap is over and above the penalty for delay in operationalizing / making live the Off-site and On-Site CDs stipulated in clause4.37 above
4.40 Termination of contract.
Bank reserves the right to cancel the entire / unexecuted part of the Contract awarded at any time
by giving 90 days without assigning appropriate reasons in the event of one or more of the following conditions:
a. Undue delay in Implementation / roll out of C D ’ s beyond the specified periods as per RFP for operationalizing the CD’s owing to the reasons attributable to the Vendor.
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b. Failure to integrate / implement the functionality as per the requirements contained in the RFP document, due to reasons attributable to the vendor.
c. Discrepancies / non-conformance to RFP terms found in Technical Specifications of CDs.
d. Breaches in the terms and conditions of the RFP/ SLA.
e. The average availability in three consecutive months of all the CDs taken together is less than 97%.( Excluding the standard exclusions and reasons attributable to the Bank )
f. In addition to the cancellation of contract awarded, Bank reserves its right to invoke the Performance Guarantee given by the Bidder.
g. In case of breach of contract on part of the Vendor or the Bank, the affected party shall serve notice of breach on the other party. The party committing the breach shall, within 90 days of service of such notice take adequate steps to remedy the breach, failing which the affected party may enforce performance in accordance with applicable clauses of the Agreement.
4.41 Termination for Insolvency
The Bank may, at any time, terminate the Contract by giving written notice to the Vendor if the Vendor becomes bankrupt or otherwise insolvent. In this event, termination will be without compensation to the Bidder, provided that such termination will not prejudice or affect any right of action or remedy which has accrued or will accrue thereafter to the Bank.
4.42 Review Meeting
a. IDCB will hold a review meeting with the responsible senior in rank personnel of the selected vendor/s on monthly basis to review
the project implementation and operation. In case non - satisfactory performance, the successful bidder will be given time till the next monthly review to improve the performance
b. Notice to the Vendor before Cancellation of the Contract
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IDCB will hold meetings to review the undue delay in implementation and sensitize the Vendor about Bank’s concern. The Bank’s concern will also be informed by email to the Vendor. The Vendor would be allotted time period of 90 days to improve the performance. The Vendor will be given notice of period of 90 days for cancellation of the contract.
IDCB will hold meetings to review the managed services uptime of the ATMs and sensitize the Vendor about Bank’s concern. The Bank’s concern will also be informed by email to the Vendor. The Vendor would be allotted time period of 90 days to improve the performance. The Vendor will be given notice of period of 90 days for cancellation of the contract.
c. Despite the above mechanism, if IDCB is not still satisfied with the performance, IDCB reserves the right to terminate the contract and invoke the performance guarantee .The vendor will be given sufficient time /opportunity to explain the reasons and IDCB will decide.
4.43 FORCE MAJEURE
The Vendor or the Bank shall not be liable for default or non-performance of the obligations under the contract, if such default or non-performance of the obligations under this contract is caused by any reason or circumstances or occurrences beyond the control of the Vendor or the bank, i.e. Force Majeure. For the purpose of this clause, “Force Majeure” shall mean an event beyond the control of the parties, due to or as a result of or caused by act of God, wars, insurrections, riots, earth quake and fire, revolutions, floods, epidemics, quarantine restrictions, trade embargos, declared general strikes in relevant industries, satellite failure, act of Govt. of India, events not foreseeable but does not include any fault or negligence or carelessness on the part of the parties, resulting in such a situation. In the event of any such intervening Force Majeure, either party shall notify the
other in writing of such circumstances or the cause thereof immediately within five calendar days. Unless otherwise directed by the Bank, the Vendor shall continue to perform/render/discharge other obligations as far as they can reasonably be attended/fulfilled and shall seek all reasonable alternative means for performance affected by the event of Force Majeure.
In sucha case, the time for performanceshallbe extended by a
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period(s) not less than the duration of such delay. If the duration of delay continues beyond a period of 180 days month, the Bank and the Vendor shall hold consultations with each other in an endeavor to find a solution to the problem. Notwithstanding above, the decision of the B a n k shall be final and binding on the Vendor.
4.44 Jurisdiction
All disputes would be subject to Indian laws and jurisdiction, and settled at courts in Kerala .
4.45 Audit
IDCB, reserves the right to conduct audit as it deems fit.
4.46 Indemnity
The Vendor shall indemnify, protect and save the Bank against all claims, losses, costs, damages, expenses, action suits and other proceedings, resulting from any actions of the employees or sub- contractors, agents of the Vendor.
The Vendor shall indemnify, protect and save the Bank against all claims, losses, costs, damages, expenses, action suits and other proceedings, resulting from infringement of any law pertaining to patent, trademarks, copyrights etc. or such other statutory infringements in respect of all the hardware and software used by them.
Any loss/damage/costs suffered by the Bank on account of any third party liability attributable directly to the equipment deployed by the Vendor and/or its Services shall be borne/reimbursed by the Vendor. In addition to the above, if any wrong or fraudulent withdrawal is found to be effected, attributable to the software/hardware of the CDs and/or any other equipment of the Vendor, the Vendor shall be liable for the direct consequences thereof.
4.47Compliance with Statutory and Regulatory Provisions
It shall be the sole responsibility of the Vendor to comply with all statutory and regulatory provisions while delivering / undertaking the services mentioned in this RFP without any additional cost to the Bank.
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4.48 Taxes and Duties
The Vendor shall be entirely responsible for all applicable taxes, duties, levies, charges, license fees, road permits, etc. in connection with delivery of products at site including incidental services and commissioning.
Income / Corporate Taxes in India:
The Vendor shall be liable to pay all corporate taxes and income tax that shall be levied according to the laws and regulations applicable from time to time in India and the price bid by the Bidder shall include all such taxes in the contract price. Local taxes can be shown separately
4.49Deduction at Source:
Wherever the laws and regulations require deduction of such taxes at the source of payment, the Bank shall effect such deductions from the payment due to the Vendor. The remittance of amounts so deducted and issuance of certificate for such deductions shall be made by the Bank as per the laws and regulations in force. Nothing in the Contract shall relieve the Vendor from his responsibility to pay any tax that may be levied in India on income and profits made by the Vendor in respect of this contract.
4.50 Assignment The contract /agreement shall not be assigned partially by the Vendor. However, the Contract /agreement can be assigned wholly by the Vendor only with prior written consent / permission from the Bank. The vendor may enter into contract with sub vendors , but bank will enter into contract only between the main vendor. The Bank reserves the right to deny permission for the assignment of the Contract sought by the Vendor.
4.51 Single Point of Contact for the Contract /Project
IDCB intends that the selected Bidder/s shall have the single point responsibility for fulfilling all obligations and providing all deliverables
and services required for successful implementation of this project, notwithstanding the fact that the selected Bidder/s may procure services of third party suppliers, to perform all or part of the obligations contained under this RFP.
4.52 Replacement of CD machines with recurring issues
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a) Bank will intimate the Vendor/s the locations with CDs having recurring uptime issues as observed over a period of a continuous period of any three months.
b) Vendor should replace such Make and Model of CDs having inherent/ perennial problems with a new CD within one month from the date of issuance of intimation/notice by the Bank.
c) If there is a delay in replacement of the aforesaid CDs, viz. not replaced within the stipulated period of one month, Bank will withhold payment of monthly charges for such CDs till they are replaced. However, Bank will continue to use those CDs.
4.53 .Additional CDs Requirement.
IDCB reserves the right to place order for additional number of CDs (In addition to 54 CDs of this RFP) at the contracted rate and terms and conditions of this RFP with the selected Vendors at the same rate finalized for L1.
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PART 5SCOPE OF WORK FOR SERVICES AND DELIVERABLES
Brief scope of the RFP:
a) Supply, Installation and maintenance of:
1. Cash dispensers2. UPS and batteries3. Air-conditioners4. Networking/V-Sat etc.5. Cameras6. e-Surveillance7. AMC
b)Site Preparation
5.1 Cash Dispenser (CD) procurement, installation and maintenance
Si No Criteria Compliant (Yes/No)1 As per the Technical
Specifications mentioned in PART 6 of this RFP document., The Bidder is responsible for procurement, installation and maintenance of CDs at identified locations
2 The RFP is for both front loading and back loading CDs
3 The CDs are required to be deployed across the length and breadth of the district as per the Bank’s business requirement mostly at on-site locations
4 The CDs should be maintained by the Vendor during the contract period. The Vendor
shall have AMC arrangements whereby the maintenance of CDs shall be carried out by OEM or its authorized dealers for a period of 5 years, to cover the entire contract period.
5 The CDs deployed should be certified for ATM Switch being used by the IDCB. The cost of such certification if any should be borne by the Vendor.
6 Vendor to provide English / Malayalam /vernacular receipt printing facility in the CDs from the time of operationalization of first CD. If any changes in Cash Dispenser OEM software are required to be completed by the Vendor at no additional cost to the Bank.
7 Bidder should provide all new CDs(not refurbished) with BIOMETRIC punctionality compliant with UIDAI standard and shouldconform to latest EMV standards
8 Bidder should provide the feature at each CD which will enable visually challenged person to operate CD machine independently for Cash Withdrawal, Balance Enquiry and PIN change operations if required by the Bank.
9 CDs deployed should comply with RBI, IBA, EMV, NPCI guidelines. If any new guidelines are issued by these
organizations, the bidder / vendor shall arrange for its compliance / upgradation and bear the cost for the same.
10 Vendor shall display at all ATM sites, the ATM term ID, Helpdesk contact details with latest specimen of charge back claims
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5.2 Centralized Electronic Journal (EJ) Pulling / software distribution:
5.2.1 Electronic Journal (EJ)
Si No Criteria Compliant (Yes/No)
1. Providing the EJ pulling software and its installation on CDs as may be required from time to time will be the responsibility of the bidder / vendor.
2. The CDs deployed should be compatible with the EJ pulling software agents such as Tranxit / SDMS/Radia /Infobase etc.and /or with any other EJ pulling agent that may be selected by the Vendor for deployment from time to time.
3. The Vendor should have the facility to extract Electronic Journals of all transactions carried out at each CD, to the Server located at its centralized Managed Service Centre.
4. CD-wise EJs should be stored in the EJ server of the Vendor at a centralized location for minimum period of 12 months. Bidder to ensure EJ pulling from the ATM at specified time as per Bank/vendor's specifications. CD-Wise EJs pulled are to be spooled separately and pushed to the designated server on daily basis. ATM-wise EJ data should be made available for a minimum period of twelve months. The EJ data may be purged by the Bidder after seeking confirmation of the Bank’s
ATM Cell Head Office.
5. EJ pulling should be done on daily basis and sent to Bank’s ATM Cell located as required by the bank.
6. The Vendor should provide EJ viewer facility to the Bank.
7. In case of settlement of any claim of the Cardholder by the Bank in the event of non-availability of EJ for the same, the B a n k reserves the right to recover the amount of transaction claim from the Vendor even though JP is provided to the Cash providing branch.
8 The process of extracting and sending EJ to Bank’s ATM Cell :i The EJ’s will be pulled each day
between 00:00 Hrs and 07:00 Hrs. for the previous day through automated schedules configured for daily EJ pulling at the server.
ii The EJ’s which cannot be retrieved through the automated schedules shall be retrieved and delivered on FTP to Bank’s ATM Cell on next day before 1.00 p.m.
iii
Customer transactions will take precedence over the EJ pulling process and if a transaction occurs while EJ is being pulled the EJ process will be stopped to complete the transaction. The remaining part of the EJ will be pulled after the transaction is completed.
5.2.2 Content Management
SI NO Criteria Complaint
(Yes/No)1. Vendor should undertake Software
and Screen distribution from central location to different ATMs/ CDs rolled out under the
ender to facilitate individual configuration and screen displays.
2. Solution for remote loading of ATM screens and Software distribution should be available and the activity should be carried out by the bidder/vendor free of cost. The Bank will not provide any software/agent for the same nor pay for these agents separately.
3. The screen distribution should be platform independent and should support any compatible operating system.
4. The system adopted should be capable of distributing screens at ATMs running on VSATs, leased lines, CDMA, etc.
5. The solution should support PCX, GIF, MPEG, FLC, FLI and other audio / video file formats.
6. The solution should be capable of centralized distribution of screen at scheduled and ad hoc basis. It is expected that EJ Software to distribute Screens to CDs.
7. The solution should be capable of centralized distribution of software upgrades and patches to the ATMs
8. The solution should be capable of centralized distribution of antivirus patches to the ATMs
9. The solution should be capable of distributing screens at specified number of ATMs.
10. All necessary hardware / software etc. shall be provided by the bidder for screen distribution.
11. The bidder shall provide the MIS/Reports conforming download format.
5.3 Networking for connectivity of CDs
5.3.1 Switching
a) ATM Switching is done by the Switch vendor of the bank. Driving of CDs will be the responsibility of the selected vendor. Terminal Master Keys generation, MIS reports and other functions that specifically pertain to the ATM Switch will be managed by the Bank. .Providing Data Feed from Bank’s ATM Switch to the Managed Service Centre of the selected Vendor also will be responsibility of the Bank.b)The necessary connectivity from the CDs to Banks switch located at the switch vendor / Bank’s Data Centre will be provided by the selected Vendor.
c)Vendor should provide Network connectivity for all CDs whether it is onsite or offsite.
5.3.2 On-site /offsite CDs
Si No Criteria Compliant Yes/No1. All the CDs should be networked
by the bidder / vendor with the
ATM Switch of the bank (either to the site of the switch provider or at the Banks DC) as required.
2. The vendor should provide reliable and uninterrupted connectivity for CDs using Leased Line / CDMA /VSat. The sizing of bandwidth of leased line, VSAT, CDMA should be adequate to provide reliable and uninterrupted connectivity for On -site CDs. Vendor should ensure that all the transactions carried on the CD are processed seamlessly. The bandwidth sizing should not be less than 64 kbps.
3. The details note on the network requirement/sizing details should be submitted along with the technical bid in the technical document separately.
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5.3.3 Other requirements :
Si No Criteria Compliance Yes/No
1. Vendor should also arrange for VSAT backhaul (Bharti Airtel, HECL, HCL Comnet, etc.), 3G, Wimax, CDMA backhauls for connecting to the Bank’s ATM Switch as required.
2. The backhaul link each between Network service provider’s Hub/NOC, to Bank’s ATM Switch, should be configured with end to end IP Sec, 3DES. Managed Services center of the Bidder also need to be connected to Bank’s DC and switch providers for ATM monitoring purpose.
3. A backup link of 2 mbps or higher to the Primary Backhaul links from an alternate network service provider with end-to-end IP Sec/3DES or any higher version should also be provided.
4. Bidder should provide, install and maintain routers and other network equipment at Bank’s switch providers/DC and at the vendors Hub/NOC. This should be done in consultation with Bank’.
5. The Vendor should allocate dedicated IP addressing scheme.
6. The proposed networking plan with all technology details should be enclosed to the Technical Bid.
7. The Vendor is required to undertake all the up-gradation / installation of Operating System patches as and when required to
the network equipment. The Vendor should ensure that their network equipment’s installed at Bank’s end and DR is on dual power supply. All Network equipment at remote locations should be IPv6 compliant. Bank will reject the equipment and Vendor will have to replace the equipment at any point of time in case the network equipment deployed by the Vendor are not IPv6 compliance.
8. The Network should adhere to the following security aspects:
i. Strong Authenticationii. IPSec tunnel for the traffic from CD’s to ATM
switch as advised by the Bank for data confidentiality
iii. Segregation of proposed network from other customers. If total physical segregation is not feasible, network level access controls including firewalls and router based access control should be implemented to ensure that there is adequate logical separation
iv. The Bank reserves the right to conduct post-implementation audits of the Network to ensure that the security controls are in place.
v. Bidder should have clear Disaster Recovery and Business Continuity Plan and the details of the same should be furnished
9 The Bank reserves the right to conduct post-implementation audits of the Network to ensure that the security controls are in place.
10 Bidder should have clear Disaster Recovery and Business Continuity Plan and the details of the same should be furnished.
5.4 Site Implementation Services (SIS)
5.4.1 ON/Off site
a) ATM Site will be provided by the Bank i.e. CD room with shutter.
b) The size of the CD room will be 8 x 8 ft.c) Most of the CDs will be installed at the Bank’s
branch locations.d) The electricity connection up to the CD room will be
provided by the Bank. Proper earthling arrangements, connecting to the CD/other equipment’s like AC/UPS / etc. will be responsibility of the vendor.
e) Air-condition /UPS is to be provided by the vendorf) Networking arrangements to be done by the vendor
including necessary equipment, Cabling etc.g) Signage and other furniture will be done by the
vendoras per the design and specifications supplied by IDCB which will be identical to all the CDs.
h) Any licenses/authorizations required for installation of ATM at selected Centre from authorities ,shall be arranged by the vendor .Bank will extend necessary help in this regard
i) Bank is responsible for - Timely payment of Rent, Electricity bills, all applicable taxes, lease deed expenses and any other required / necessary expenses.
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5.4.2 Site Work Specifications applicable to Onsite CDs
a) Bidder would be responsible for Site preparation as per the specifications given below:-
Item Description1. FLOORINGP/f of 2' x 2’’ Vitrified Ivory Colour tiles for flooring (only).Laying of Tiles for steps and Raisers depending on the site conditions2. FALSE CEILINGProviding and fixing exposed 'T' section are suspended from the ceiling, including necessary framework for the Armstrong type False ceiling.3. PAINTING- Providing & applying 2 coats of enamel paint to the existing Rolling Shutters4. FIXED GLAZINGProviding and fixing external fixed glazing comprising of 6-8 mm Modifloat, Saint Gobain, Asahi make clear glass covered with 80 mm x 50 mm aluminium sections and clip with black colour mat finish powder coated. (design of film to be fixed on glass will be communicated to the successful bidders by IDCB) .5. MAIN DOORProviding and fixing glass door comprising of 2" x 2" vertical member and top member, 80 mm x 50 mm top & bottom member, aluminium of Jindal make, black powder coated, floor spring of Indus, Everite, Opel make, clip sections, 8mm clear Modifloat/ Saint Gobain glass. Aluminium sections with groove for vertical, top and bottom members to house wool/ rubber weather strip.6. PANELLINGPanelling at entrance and walls to 7ft. / 8 ft. height made of 1.5" x 1" Aluminium box section with 3 mm ISO Aluminium Composite Panel.Exterior Panelling of shutter with 3 mm Aluminium Composite Sheet with trap door and all accessories. Alternate method instead of panelling viz; painting (putty painting) the wall also preffered
7. PARTITIONProviding and fixing of 1.5"x1" Aluminium Box Section partition with 3 mm Aluminium Composite panel / sheet lapped on front side and back side (only where backroom is available) with 8 MM thick plywood finished with white colour enamel paint. Providing and fixing of flush Door with teak wood louvers, and necessary.
48
8. GROUNTINGDrilling 10”-12” holes in the flooring and hammering metal sleeves in these holes. Putting in Anchor fasteners - min. 8” long anchor fasteners, preferably of Switch providers cher make. Applying resin adhesive (Araldite) over the finished bolt positions for improved bonding.
9. Color combination: The same will be provided by IDCB to the selected vendor/s
Vendor shall be responsible for Electrical work at CD site as per indicative specifications given below:-
Item Description1. ELECTRICALS :Flame Retardant Low Smoke (FRLS) wires of (Finolex / R.R.Kabel /Anchor/Havell’s /Polycab) make are to be used.4.0 sq. mm wires are to be provided from main supply and air-conditioner power supply, with earth wires of size 2.5 sq mm. 2 Nos Metal clad with 20A MCB for Aircons2.5 sq mm wires are to be provided for UPS supply circuits, lighting circuits and board light supply with 1.50sq. mm. earth wire. 20 Amps metal clad plug and socket DB is to be provided for input and output supply of UPS15A Cable tops, cables for input and output to and from UPS Unit.2 Nos. Metal clad with 20A MCB for UPS input and Output,Providing and fixing modular type switches/ sockets of make Legard, Mossaic/ M.K India wrap around/ Schneider Electric Cllpsal/ Anchor – Ave, Woods / Havell’s – Crab Tree.2. MAIN CABLING :Providing & laying of 10 Sq. mm. UG cable from ATM main DB to panel board.
49
EARTHING For CDSupply & installation of 500 x 500 x 5mm copper plate earthing with 2.5 m long 500mm dia ' B ' class G.I. Pipe with No. 8 copper wire from the bottom of pipe to top clamp and perforated holes, cast iron funnel with wire gauze on top of watering arrangement, electrode buried alternative layers of Salt / Charcoal providing double clamp arrangement on top using fastened to the earth electrode with suitable brass bolt and nut as required including masonry chamber construction.- P/f of 6 Sq mm PVC insulated copper wire with proper conducting from earth pit to UPSOR- Alternatively the vendor can implement Chemical earthling to the conventional
4. DATA CABLING :Finolex 4 pair Cat - 6 Cable wiring with I / O socket in PVC pipe with proper conduiting. Additional Cat 6 cable is required on same root as backup. VSAT Cable Conduiting :- Cable to be conduit in flexible pipe with proper clamping from ODU to IDU5 .ACCESSORIES :Chair-1 No:- Good quality / branded plastic chair for Cash Management Agency personnelReady make light green colour plastic Dust Bin -1 No for waste papersSoft Board for displaying notices- 1 no, 12 mm thick soft board covered with 25 mm X 25 mm teakwood frame covered with green colored carpet clothWriting Board -1 No, Brochure Holder -1 No. Fire Extinguisher-1 No.; 2 kg, ABCE Type Burglar Alarm- 1 No, Door Matt -1 no
5.4.3 UPS Requirement
It is responsibility of the Vendor to arrange for uninterrupted power supply for ATM functioning. Vendor should install and maintain UPS with minimum 8 hours battery backup. UPS with 1 KVA UPS capacity preferred
Vendor should install and maintain UPS with minimum 8 hours battery backup. UPS with 1KVA-capacity preferred
In areas where there is acute power shortage problem whereby power is available for less than 8 hours during the day ( 8 am – 8 pm) for a continuous period of 3 months the vendor should provide for additional “alternate power “ source like generator sets/solar power or any other source for uninterrupted power supply. Any additional Cost for setting up the same in this regard will be discussed by the Bank with the vendor directly and the cost will be decided.
50
5.4.4.Air Conditioner
Vendor should install and maintain one no. of split Air-conditioners of adequate capacity with timer and stabilizer from reputed Vendors having a good service network across the country. AC installed should be of minimum 1 Ton capacity and at least 3 star rating. Necessity of ACs are optional in locations and CDs should be capable of working at room temperature 10 to 45 o C
5.4.5 UPS and AC Maintenance, etc. (AMC)
The Vendor needs to have tie up arrangements with OEM or their Authorized Service Providers for Annual Maintenance contract (AMC) for UPS, UPS batteries, A i r Conditioners, or any other pertinent item related with ATM/CD installation under this RFP for the entire contract period.
5.4.6 Site Maintenance, security and cleaning services (applicable for on-site locations)
The Bank will take care of the site maintenance, Security, Cleaning activities including pest control etc. except for the items supplied by the vendor under this RFP.
5.4.7 Cash replenishment activities, stationery item supply etc.
Cash replenishment activities, Stationary replacement will be taken care by IDCB. Vendor should arrange for the Stationary as required for CD, the cost will be borne by the bank.
5.5 Managed Service Centre, Deployment of Monitoring Tool and Incident Management (IM) Services
a. Bank will be responsible for providing Switch Data Feed to the Bidder for the purpose of managing the ATMs/ CDs deployed by the Vendor.
b. Vendor’s Managed Service Centre should have highly redundant infrastructure and scalability to cater to the needs of managingBank’s CDs.
c. Cash Dispensers deployed by the Vendor should be monitored for uptime and incident management on 24x7 basis.
51
d. Vendor should provide Monitoring and incident management Services using personnel with requisite skills.
e. Vendor should provide connectivity between the monitoring System / managed services centre and ATM switch / Bank’s DC with high level security standards like network connectivity through IPSEC / 3DES dedicated servers located at Bidder’s end to remotely run special commands, firewall / De Militarized Bank (DMZ), firewalls and other IP security methods and access control methods.
f. In the event of Bank shifting its Data Centre/switch vendor to a different location, the Managed Service Centre link migration will be responsibility of the Vendor at a cost to be decided by the bank and the vendor mutually.
g. Vendor should have centralized Monitoring System. Vendor should deploy a standard Monitoring tool for monitoring CDs rolled out both proactively and reactively reviewing hardware performance and capable to provide remote analysis and resolution of the ATM related problem on 24 X 7 basis from Managed Services Centre.
5.5.1 Incident Management:
The IM system proposed to be deployed by the bidder should have the following features:-
Si No Criteria Compliant
(Yes/No)1. When an incident is reported –
which can be due to complete outage of CD or CD component, performance related issues, alerts & warnings from ATM/CD or related third party problems (FLM, SLM, Cash, network etc.), a trouble ticket is automatically or manually generated, detailing the type of problem, with time of occurrence
and other ATM details.2. IM should be capable of carrying
out activities manually or automatically for managing the CDs such as call logging, raising the ticket, fault segregation, call transfer, call escalation, follow up till satisfactory closure of ticket. It should be ensured that the downtime should be restricted to the least minimum.IM tool should be should be capable of processing all the status codes generated by ATMs and initiate appropriate action.
3. IM tool should be should be capable of capturing even minor link fluctuations and reports generated should capture downtimes.
4. Trouble shooting and providing wide ranging MIS for each ATM for meaningful analysis of performance over a period.
5. Call progress monitoring, escalation and call closure to rectify any type of fault without manual intervention.
6. IM should have features of automated dispatching of field services calls using phone lines and SMS, to the right engineer / personnel and providing the escalations when the call is not closed in defined time frame.
7. It is responsibility of the Bidder to dispatch an incident call to the respective sub-contractor and to track the call and ensure that the error is rectified within a reasonable time not causing major decline in the ATM/CD availability.
8. Bidder should be able to provide report detailing performance of the ATM channel with segregation of faults on pre agreed criteria.
5.6 Central Help Desk for CD fault reporting and queries
a) Bidder should provide a help desk (including telephone numbers, emails, etc.) that provides a single point of contact manned by expert personnel for all service teams / managing multiple parties involved in resolving ATM uptime related problems.
b) The Central help desk should be customized to cater to the Bank’srequirements to provide necessary status updates, reports and monitoring facilities.
c) The Vendor should maintain complete confidentiality in the matters related to CD as they deal with the financial / customer data pertaining to the Bank.
53
5.7 The Bank will undertake the following:
i Supply and Consumable Stationery Replenishment such as Receipt paper, etc. Vendor should arrange for all consumables at the initial stage of the project and guide the bank to get regular supply as and when necessary.
ii Cash replenishment.iii Site maintenance, maintaining environmental
conditions and Cleaning work.iv See para 5.4.7 also.
5.8 Annual Maintenance contract (AMC)
The Vendor should provide Annual Maintenance Services (AMC) during the period of contract for CD, UPS, AC, Communication Equipment’s, Electrical Fittings and Site interior at no extra cost to the Bank
The Bidder or its authorized business partner to provide on
24 x
7 support
with necessary tools / systems / knowledge base to help field
staff
for quick
resolution for 97% uptime of the CD on monthly basis. The Software and Hardware maintenance and support should be taken from the OEM or its authorized service partner.
The Bidder or its authorized business partner should have sufficient service centers / locations which are used for storing critical spare parts.
Selected vendor should enter into a comprehensive Annual Maintenance Contract for the following items with the Bank:-
a. CDsb. UPSc.VSATd. Air condition Unite. Communication equipment.f. Camerag. Other item in the CD room supplied by the
vendor.
a) AMC shall be applicable for a period of 4 years after the expiry of the warranty of One year.
b) The annual maintenance charges will be paid to the vendor as per the price bid. /contracted rate. AMC will include total hardware equipment, License fees, if
54
any, associated communication and security devices, Operating System and other software provided by the Firm. This rate of AMC will remain unchanged during the contract period.
c) If any of the peripheral, component etc. are not available or difficult to procure or if the Procurement is likely to be delayed, the replacement will be carried out with equipment of equivalent capacity or higher capacity at no additional cost to the Bank, during the currency of the warranty period and AMC.
d) No separate Engineer visit charges, whatever the case may be will be entertained during the period of the Warrant and Annual Maintenance Contract.
e) In case of repairs to ATMs on chargeable basis, (not covered under AMC) the vendor should submit the quote with Service Engineer’s visit report duly signed by authorized official of the ATM controlling branch to the Bank. On receipt of approval, Vendor has to carry out the work within -24- hours. Any delay in resolving the problem will be treated as downtime and penalty will be levied as per the applicable downtime.
f) ATMs should have protection from Pests, Rats, rodents etc. All types of cords including Patch cords from Wall mount sockets to the equipment will have to be provided by the respective suppliers and will have to be maintained by the vendor utilizing the cable.
g) After expiry of warranty, AMC will be paid up to 4 years. Vendor should mention the details of the items /parts not covered under AMC in the price bid.See Part-7 price bid format for details.
5.9 Maintenance Standard during Warranty/Post Warranty Period
Vendor will ensure 97. % uptime of individual ATMs to be calculated on quarterly basis. Vendor will submit uptime report clearly defining vendor SLA uptime report and Call Incidence
reports. Vendor will submit these reports within a week after the expiry of every month.
The vendor shall ensure the maximum response time all service calls where the vendor directly or through channel partners. The maximum response time should not exceed as mentioned in the RFP.
55
The vendor shall be responsible for timely applying of all the software patches and the same has to be done as part of the Warranty and AMC support services.
5.10 Preventive MaintenancePreventive maintenance should be
conducted once in a quarter to ensure that
the ATM is maintained in good
operating condition and the report should
be
submitted to the Bank concerned. Preventive Maintenance may be scheduled ata time convenient to Bank i.e. it
should not affect the customer service.
5.11. Training
Selected vendor shall provide extensive training, on its product, to users including branch officials, as identified by the Bank .This is required since the CD will be basically in rural areas and the bank should handle the immediate FLM things. The training should cover features of:
a) ATM hardware, software,b) Cash loading, printer paper loadingc) Clearing cash and paper jamd) Communication devices, security devices, interface etc.e) Trouble shooting like CD, Restarting etc.f) Any other area which the vendor feels is necessary to take
care urgent needs.
5.12. Hands -on training and exercises
Selected vendor should give training to the staff members till they are familiar with the things and can handle independently. Training period may differ bank to bank minimum 2 days and minimum of 7 days. Training will have to be provided at Bank's premises or external sites acceptable to the Bank, at Firm’s cost. At the request of the Bank, vendor will provide one more round training after a period of -1- year or later which will be at the additional charges.
The ATM engineer visit the hands on training should be provided to branch office .Also alternatly conduct training at central locations of all bank custodians , as per the bank request
5.13 . Access to Monitoring Tool
o In case the Bank requires, Vendors shall provide view access to the Centralised Monitoring Tool t o the Bank’s t e a m for the purpose of monitoring A T M s /CDs which are down at any particular point with reason for down time. The Vendor will configure it for providing dashboard for real-time health status of ATMs. The cost may be negotiated with the bank.
56
o Such access and view facility with details required should be provided within one month of the first CD going live.
5.14 Cash Management, replenishment and related services
Bank will undertake this work and necessary training /process etc. should be given by the vendor. Necessary training of the staff should be given to take care of some of these activities like
• How to handle CD paper jam, JP roll, receipt printer roll etc.
• Cash replenishment in CD’sOther activities which can be undertaken without waiting for the vendor to visit after discussing with the IDCB
5.15 Camera Footage
The same should be made available to the Bank as and when requiredIn case, an Ombudsman Office, Legal Authority, Arbitration Panel or any such offices call for pinhole and external camera footage from the Bank regarding a dispute on non- dispensation of cash case or for fraudulent transactions and if the Vendor is unable to provide the same during the time frame stipulated by the authorized office due to any reason and if the case is awarded against the Bank, the transaction amount settled by the Bank and any penalty amount levied to the Bank will be recovered from the Vendor..
5.16 Compliance of Statutory regulations.
The Vendor should ensure that statutory, regulatory and all other guidelines are complied.
It shall be the sole responsibility of the Vendor to obtain the required licenses, permissions etc. from local or any other authority for transit for any of the items as per RFP.
The bank will assist to accquire permitt for transit.
Vendor should also ensure that in case, RBI, IBA, Central /State govt./ Police authorities or any other law enforcement agency prescribed any new guidelines will be followed without any extra cost to Bank during the contract period.
o Any penalty charged to the Bank for non-compliance with any guideline or for non-obtainment of required permissions, licenses by the Vendor will be reimbursed by the Vendor to the bank.
57
5.17 MIS Report
Submitting the reports pertaining to performance of CDs will be the responsibility of the Vendor. Some of the reports the vendor should provide are given below.
The list given below is tentative .
Sr .N o Report Description
Yes/N
Monthly
Performance of
1Network Performance Report
Managed Serviceswith stress on callAvailability
trend
analysis,
2 Availability Reportcauses of downtime,chronic CDs,
action plan
for improving availability
Consolidated Cash Out Monthly with CDs ID,
3 Report with cause and Date and reasonsTAT(Turnaround time)
analysisDue to hardware fault,
4Consolidated Report on Cds
network problem and
downspares not available withreaso
ns
Analysis of Optimum No. ofoccasions CDSs
5went out
of cash
despitecash loadin
gcash as perRecommendations recommendati
onsTop 10% CDSs (Hits wise and
6cash dispensed) along with
Monitoring high footfall
similar data for previous
CDSs
months
58
7 Consolidated Reports on Region-wise report ofAMC/SLM calls SLM /AMC calls per
CDSReport on service calls
8 Report on Service Calls per site for CD repairs andmaintenance
9 Report on Site Condition Report on condition on-sitestatus, repairs
10 Report on Chronic CDSs CDs down repeatedlyfor the same reason
FortnightlyConsolidated list of CDSs
11Consolidated Exception Report
which were out-of-service
for more than 4 hours withdowntime break up and thereasons
12Performance Report on Priority
Availability analysis of
select CDSs with reasonsCDSs for downtime
Weekly
13
Report on down CDS due to Bank wise CDS downcash out situation report due to cash out
situationCDS hits with response code
14
wise including business andtech declines
CDSs which are down for
15 more than 24 hours with
reasons
16 Daily dash board contains txns declines including network wise
17 list of ATMs which are down due to cash out situation
18 cash indent for allATMS ( replenishment )
59
19 Consolidated correct andcertified CBREJ reporting20Daily down time report -
21 howmany hours
services
were
not available - ATM
Report to ensure previous
Report on Downtime o/aday’s faults have been
22 Third Party Componentsproperly escalated,followed up and rectifiedwithin the stipulatedtimelinesList of ATMs which were
2324/48 hours Down Report
out of service for 24/48hours with downtimebreak up and reasons
24Current State Reports (thrice a
Status of ATMs during the
day) day
Urgent actionable
25Urgent Actionable Information
information on cash out,cash jams, cash handler,low currency cassette etc,through SMSRecommendations for
26 Cash Recommendationsoptimum amount of cashto be loaded to avoid cashouts and dead cash
Consolidated
Consolidated list of
27 all cashCash recommendation
s sentRecommendati to branchesons
Cash Recommendations
List of ATMs which went
28out of cash o/a non-
Not Followed adherence to cashrecommendations sent
On Demand
29Cash Out Report
Incidents of Cash Out
60
Current
status on
30Hourly Current Status report
demand
in crises like
Bank strike, rains,floods, etc.
31 Ticket History ReportFor chronically ailing ATMs
32ATM-wise History of downtime Reason-wise
33 Any other report As and when required
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PART 6TECHNICAL & FUNCTIONAL SPECIFICATIONS (TFS)
Cash Dispenser - Lobby model with front loadingMake and Model of Cash Dispenser
Front access – Lobby
Sl No Features YesRemarks
1. Processor1.1 Intel, 1.6 GHz equivalent or higher processor1.2 Min. 2 GB RAM or higher
1.32 x 250 GB IDE/SATA HDD or higher - One forcash dispenser and another for external camera images.Overall Minimum HDD capacity of 500 GB.
1.4 Two or more USB ports (Front Access)1.5 DVD Writer
1.6Latest version of compatible Microsoft Windows/Other compatible OS with latest Service Pack
1.71 Ethernet card – 10/100 MBPS with RJ45 port
1.8Voice guidance support to play wav/sound files withinternal speakers and headphone jack. Bank will providethe required wav/sound files.
1.9should be preloaded with CEN XFS 3.0 compliant layerand should be capable of running multi-vendor softwarewithout any hardware changes
1.10 OS hardening (with Firewall)
1.11Operating system hardening should ensure that all theunnecessary ports to be closed and services to be
disabled which will reduce the vulnerability of the CashDispenser
1.12Biometric Reader compliant to UIDAI standards.
1.13CD should scalable and upgradable in terms of RAM,HDD
2 Currency Chest
2.1UL 291 Certified or Higher standard certified SecureChest like Cen 1
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2.2 S&G / MAS Hamilton (KABAMAS-CENCON) capable of having dual combination electronic lock of 6+6 digits. The lock needs to be OTC compatible.
2.3 Alarm sensors should be available for temperature status,Burglary status vibration status and chest open status.
3 Cash Dispenser Module3.1 Friction / Vacuum pick or robotic arm based
technology3.2 Multi-media dispenser (currency/tickets)
with bunch presenter3.3 Dispense minimum 40 bills per transaction3.4 Dispense ATM fit used notes3.5 Capable of diverting non ATM fit notes3.6 Capability to dispense multiple
denomination currencies3.7 Removable cassette and indication for
proper insertion of currency cassette3.8 Should support cassette swap if bank
desires to do so infuture
4.Currency cassettes4.1 4 Picker Module with 3 cassettes
configuration and should be capable of working even with 2
4.2 3 programmable secured cassettes, with lock and key / latch. Three cassettes should be configured for Cash dispense at the time of installation.
4.3 Fourth cassette to be configured at selected locations depending upon the dispense pattern only upon the bank’s instruction.
4.4 Divert cassette bin with lock and key / latch4.5 Indication of proper insertion of cassettes4.6 Each cassette should hold minimum of 2500
notes4.7 Capable of Multi currency dispensing4.8 Capable of dispensing Rs.50/-, Rs.100/-,
Rs.500/- and
Rs.1000/- notes. All cassettes should be capable of dispensing all Notes.
4.9 Dispense at least 4 notes per second5.Hybrid Dip Card Reader
5.1 Hybrid dip Card Reader for smart card chip and magnetic strip
5.2 Smart card /chip card ( EMV v 4.0 standards or later,Rupay standard ) read and write capability
5.3 capability to read track 1 & 25.4 Capable to read HICO card5.5 EMV Version 4.0 or later, as certified +
RuPay standards
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5.6 Software/firmware/Licence for using Smart card on ATM
5.7 Conformance to VISA, MASTER & RuPay standards
6. Customer Interface on ATM6.1 15” LCD or Higher with 8 functional
display keys (FDK)6.2 Vandal Screen with Privacy Filter
6.3 Rugged spill proof Triple DES enabled keyboard with polycarbonate tactile/stainless Steel EPP pin pad keys. EPP Keypads to be PCI compliant with sealed metal keypad
6.4 PIN Shield or Recessed PIN Pad for PIN Security
6.5 Braille keys on all devices as per requirements to support the visually challenged. Braille signages should be the part of ATM machine for locating ATM parts like card slot, cash dispenser, receipt printer, etc.
6.66.7 Bilingual Screen Support.6.8 EPP key pad with EMV version 4.0 or later6.9 Capable of Voice guidance to customer &
digitalizedWAV files for the same in all the two/ three languages to be provided by the vendor.
6.9 Fraudulent device inhibitor or equivalent. Card reader slot must be fitted with translucent polycarbonate/plastic/polyvinyl entry indicator protruding out from the body of the machine, suitably illuminated from within with a blinking/flashing light.
6.10 Machine should have public audio feature available
6.11 PIN and Finger print authentication (UIDAI Compliant)
7. DES chip
7.1 Capable of supporting Remote key Management –DES/RS
7.2 Triple DES chip with encryption / verification / validation software and support for AES or Advanced security feature in future without any additional hardware or software changes
8. Software Agent8.1 The ATM should be capable of supporting a
third party software agent such as SDMS/Infobase/Radia, tranxit etc. for software up gradation / distribution and EJ pulling purpose.
8.2 ATM should be able to take daily EJ initialization, auto archiving of EJ’s.
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8.3 Marinating duplicate copy of EJ’s.
9.Connectivity9.1 Should have Network Interface Card9.2 ATM must support TCP/IP on leased line,
ISDN,VSAT, CDMA Network
9.3 Patch cord from I/O box to CD9.4 Should have capability to connect to any
type of Ethernet network switch9.5 Should connect to the existing ATM Switch
using NDC or DDC device handler. As and when BIS comes up with an alternate Indian Standard Device Handler, the vendor must provide upgrade to this standard free of charge for banks and switch providers. Minimum Band width to be specified for smooth functioning
9.610.Receipt printer
10.1 40 column Graphic Thermal printer with auto cutter feature to print various information pertaining to the transaction executed by the customer, log of the transactions etc.
10.2 Capacity to hold ~200m roll for printing around5000 transaction
10.3 Printing of receipt should be in Local Language also(Trilingual)
11.Journal Printer11.1 Electronic journal to be also written on
ATM hard disk. The solution should include a EJ viewer.
11.2 Support centralized EJ Pulling11.3 Low media warning for all items viz.
bills, journal roll, consumer printer roll etc.
12.Operator Interface12.1 Maintenance panel, monitor, keyboard with
integrated mouse to facilitate all operations
related to housekeeping and maintenance of CD
12.2 Low media warning for all items viz. bills, journal roll, consumer printer roll etc.
12.3 Should provide interface required for day to day operations of the custodian
13.SMPS13.1 In-built SMPS to work on 230V 50 Hz power
supply.13.2 Support i n p u t v o l t a g e o f 2 3 0 V A C / 50 H z w i t h
+ /- 5%variation.14.Application software
65
14.1 Should be capable of handling Device handlers ( D912/NDC ) and any other supported by SWITCH switch.
14.2 Capability to support MPEG full motion video.14.3 Utility for converting files containing transaction
details into ASCII format14.4 The software road map should support for remote key
and XFS14.5 Latest version of compatible Microsoft Windows /Other
compatible OS with latest Service Pack hardened,Installation of Microsoft/OS manufacturer recommendedservice pack and patch files. The OS should be supportedby Microsoft/ OS manufacturer during the contractperiod.
15. Voice Guidance Solution15.1 ATM should be able to blank-out the screens
and to enable voice prompts through earphone jack upon insertion of earphone jack in the ATM.
15.2 Customer should be able to complete transactions through PIN-PAD and should receive voice guidance forlanguage
choice,
volume control, selection
and
completion of transactions.15.3 Voice prompts should be for guiding customer for main
transactions like Cash
Withdrawal, PIN
Change &
Balance Enquiry.
Voice prompts
should cover the
complete flow of transactions for these transactions covering successful and unsuccessful transactions.
15.4 Bilingual support in Malayalam and English15.5 Support for issuer and acquirer cards transactions15.6 Braille signage for locating ATM parts like
card slot, cash dispenser, and receipt printer
15.7 Vendor shall provide any software / hardware or changes thereof without any additional cost to Bank for these requirements
15.8 Vendor is expected to install the system from the System within 3 months of first ATM going live
15.9 Functionality to be supported in English/ Malayalam /vernaculari.Cash Withdrawalii. Balance Enquiryiii PIN change
16.Remote status indicatorShould have remote status indicator for
16.1 low paper16.2 Low currency/currency jam16.3 Currency jam16.4 Divert bin full16.5 CD – out of service
66
16.6 Paper jam in printer16.7 Printer fatal error16.8 Other Status Indicator
17. Environmental capabilities17.1 Energy saving features preferred.
17.2 Should have a small footprint18. Security
18.1 should have all standard security features18.2 Should be TRIPLE DES compliant18.3 Keypad with Triple DES Encrypted PIN Pad
withRemote Key Loading feature
18.4 Triple DES Chip with encryption/verification/validation software. Should support AES hardware
18.5 Support for Advance Encryption Standard in future without any additional hardware
18.6 The PIN Pad must also meet Global standardrequirements on Tamper-resistant Security Modulewhich enables automatic destruction of Secret keys incase of attempt to interface with the encryption system
18.7 Vendor should provide machine specific firewall to take care of intrusion detection, port scans and other common virus attacks.
18.8 Vendor to provide utility for converting the ATM files, containing transaction details, into ASCII format.
18.9 Vendor to integrate the alarm sensors of the ATM to the branch siren/hooter wherever applicable without any additional cost as and when required by the Bank.
18.10CD should have Integrated Power Management Solution capable of interfacing UPS system and query the battery status, in-line power & temperature. Software should
take the machine out of service if the battery capacity is too low, perform scheduled power offs and automatically start up at the configured date and time. The solution must shut down gracefully to allow completion of the on-going transaction in the event of complete battery discharge.
19. Integrated surveillance system
67
19.1 Solution must be capable of capturing image of the person(s) ensuring that the images so captured are able to identify the persons entering the ATM room and performing transactions at each location.
Solution shall use cameras for recording Cash dispensation and activities in CD room.Pin hole camera shall be integrated with ATM and the images shall be stored on the Hard disk of ATM. The CD hard disk capacity shall be sufficient for storing images for 90 days.
The external Camera (CCTV) shall be located at a secure spot to record all events in front of the CD within the site
19.2 but shall not be positioned so as to cover the Pin Pad. The external camera connected to ATM shall capture images of the person in front of the Cash Dispensers and shall record the images of cash dispensation & picking up of the cash from cash tray by the person at the ATM with Time Stamp.The Vendor shall arrange for footage of both the Camera in case of ATM transactions whenever requested by the Bank. In the event of non-availability of the required footage of the disputed transaction as per the prescribed limit by RBI, the claim amount will be recovered from the Vendor.Solution shall be able to store the images in a digital format for minimum 3 months at an average of 300
19.3 transactions per day.The back-ups will be taken at quarterly intervals and/or as
19.4 per the requirement by the Bank.Solution must provide an interface to browse, search and archive the stored images on hard disk or external media
19.5 and retrieve the same at any point of time.
Solution must be configurable to suit different site requirements and must be capable of performing under
19.6 extreme light conditions.Solution must be able to capture & stamp the transaction
19.7 information on the images.The solution must have a search facility to locate an image/event by date & time, card no., transaction
19.8 reference no. and CD ID
68
The solution must be capable of pulling the images remotely from a central location for the two cameras that is one pinhole and another external camera which will be connected to the ATM.
The Vendor shall provide theimagesas and when
19.9 demanded by the Bank.The solution must be enabled for motion detection image
19.10 capturingSupport watermarking for image authentication
19.11The solution must not degrade the performance of CD,
19.12 e.g. speed of normal transaction
19.13 The solution must be integrated with 24*7 central Surveillance system of the branches
20 Functionality20.1 Card Based Transactions
i Cash Withdrawal (On us /Off us)ii Balance Inquiry (On us /Off us)iii PIN ChangeivMini Statement (On us / Off us)v Card to Card TransferviTransfer of Funds from one account to
anothervii Utility Bill PaymentviiiPayment of Taxes
20.2Aadhaar Enabled Withdrawal and other transactions
Any other type of Card based, Biometric based and
Cardless transactions proposed to be deployed by Bank
20.3 during the contract period.
20.4 Vendor to provide English/ Malayalam/vernacular receipt printing facility in the CDs fromthe time of operationalization of first CD.
21. Name of make and model of Cash Dispenser
Name of make and model Certified by name switch
providers ( Yes / No)12
5.8 Software/firmware/Licence for using Smart card on ATM
5.9 Conformance to VISA, MASTER & RuPay standards
7. Customer Interface on ATM6.1 15” LCD or Higher with 8 functional
display keys (FDK)6.2 Vandal Screen with Privacy Filter
6.3 Rugged spill proof Triple DES enabled keyboard with polycarbonate tactile/stainless Steel EPP pin pad keys. EPP Keypads to be PCI compliant with sealed metal keypad
6.4 PIN Shield or Recessed PIN Pad for PIN Security
6.5 Braille keys on all devices as per requirements to support the visually challenged. Braille signages should be the part of ATM machine for locating ATM parts like card slot, cash dispenser, receipt printer, etc.
6.6 Bilingual Screen Support.
6.7 EPP key pad with EMV version 4.0 or later6.8 Capable of Voice guidance to customer &
digitalizedWAV files for the same in all the two/ three languages to be provided by the vendor.
6.9 Fraudulent device inhibitor or equivalent. Card reader slot must be fitted with translucent polycarbonate/plastic/polyvinyl entry indicator protruding out from the body of the machine, suitably illuminated from within with a blinking/flashing light.
6.12 Machine should have public audio feature available
6.13 PIN and Finger print authentication (UIDAI Compliant)
8. DES chip7.1 Capable of supporting Remote key
Management –DES/RS
7.2 Triple DES chip with encryption / verification / validation software and support for AES or Advanced security feature in future without any additional hardware or software changes
8. Software Agent8.1 The ATM should be capable of supporting a
third party software agent such as SDMS/Infobase/Radia, tranxit etc. for software up gradation / distribution and EJ pulling purpose.
8.2 ATM should be able to take daily EJ initialization, auto archiving of EJ’s.
64
8.4 Marinating duplicate copy of EJ’s.
10. Connectivity9.7 Should have Network Interface Card9.8 ATM must support TCP/IP on leased line,
ISDN,VSAT, CDMA Network
9.9 Patch cord from I/O box to CD9.10 Should have capability to connect to any
type of Ethernet network switch9.11 Should connect to the existing ATM Switch
using NDC or DDC device handler. As and when BIS comes up with an alternate Indian Standard Device Handler, the vendor must provide upgrade to this standard free of charge for banks and switch providers.
10.Receipt printer10.1 40 column Graphic Thermal printer with
auto cutter feature to print various information pertaining to the transaction executed by the customer, log of the transactions etc.
10.2 Capacity to hold ~200m roll for printing around5000 transaction
10.3 Printing of receipt should be in Local Language also(Trilingual)
11.Journal Printer11.1 Electronic journal to be also written on
ATM hard disk. The solution should include a EJ viewer.
11.2 Support centralized EJ Pulling11.3 Low media warning for all items viz.
bills, journal roll, consumer printer roll etc.
12.Operator Interface12.4 Maintenance panel, monitor(back plus
front ), keyboard with integrated mouse to facilitate all operations related to housekeeping and maintenance of CD
12.5 Low media warning for all items viz. bills, journal roll, consumer printer roll etc.
12.6 Should provide interface required for day to day operations of the custodian
13.SMPS13.1 In-built SMPS to work on 230V 50 Hz power
supply.13.2 Support i n p u t v o l t a g e o f 2 3 0 V A C / 50 H z w i t h
+ /- 5%variation.14.Application software
65
14.1 Should be capable of handling Device handlers ( D912/NDC ) and any other supported by SWITCH switch.
14.2 Capability to support MPEG full motion video.14.3 Utility for converting files containing transaction
details into ASCII format14.4 The software road map should support for remote key
and XFS14.5 Latest version of compatible Microsoft Windows /Other
compatible OS with latest Service Pack hardened,Installation of Microsoft/OS manufacturer recommendedservice pack and patch files. The OS should be supportedby Microsoft/ OS manufacturer during the contractperiod.
15. Voice Guidance Solution15.1 ATM should be able to blank-out the screens
and to enable voice prompts through earphone jack upon insertion of earphone jack in the ATM.
15.2 Customer should be able to complete transactions through PIN-PAD and should receive voice guidance forlanguage
choice,
volume control, selection
and
completion of transactions.15.3 Voice prompts should be for guiding customer for main
transactions like Cash
Withdrawal, PIN
Change &
Balance Enquiry.
Voice prompts
should cover the
complete flow of transactions for these transactions covering successful and unsuccessful transactions.
15.4 Bilingual support in Malayalam and English15.5 Support for issuer and acquirer cards transactions15.6 Braille signage for locating ATM parts like
card slot, cash dispenser, and receipt printer
15.7 Vendor shall provide any software / hardware or changes thereof without any additional cost to Bank for these requirements
15.8 Vendor is expected to install the system from the System within 3 months of first ATM going live
15.9 Functionality to be supported in English/ Malayalam /vernaculari.Cash Withdrawalii. Balance Enquiryiii PIN change
16.Remote status indicatorShould have remote status indicator for
16.1 low paper16.2 Low currency/currency jam16.3 Currency jam16.4 Divert bin full16.5 CD – out of service
66
16.9 Paper jam in printer16.10Printer fatal error16.11Other Status Indicator
17. Environmental capabilities17.1 Energy saving features preferred.
17.2 Should have a small footprint19. Security
18.1 should have all standard security features18.2 Should be TRIPLE DES compliant18.3 Keypad with Triple DES Encrypted PIN Pad
withRemote Key Loading feature
18.4 Triple DES Chip with encryption/verification/validation software. Should support AES hardware
18.5 Support for Advance Encryption Standard in future without any additional hardware
18.6 The PIN Pad must also meet Global standardrequirements on Tamper-resistant Security Modulewhich enables automatic destruction of Secret keys incase of attempt to interface with the encryption system
18.7 Vendor should provide machine specific firewall to take care of intrusion detection, port scans and other common virus attacks.
18.8 Vendor to provide utility for converting the ATM files, containing transaction details, into ASCII format.
18.9 Vendor to integrate the alarm sensors of the ATM to the branch siren/hooter wherever applicable without any additional cost as and when required by the Bank.
18.10CD should have Integrated Power Management Solution capable of interfacing UPS system and query the battery status, in-line power & temperature. Software should
take the machine out of service if the battery capacity is too low, perform scheduled power offs and automatically start up at the configured date and time. The solution must shut down gracefully to allow completion of the on-going transaction in the event of complete battery discharge.
19. Integrated surveillance system
67
19.1 Solution must be capable of capturing image of the person(s) ensuring that the images so captured are able to identify the persons entering the ATM room and performing transactions at each location.
Solution shall use cameras for recording Cash dispensation and activities in CD room.Pin hole camera shall be integrated with ATM and the images shall be stored on the Hard disk of ATM. The CD hard disk capacity shall be sufficient for storing images for 90 days.
The external Camera (CCTV) shall be located at a secure spot to record all events in front of the CD within the site
19.2 but shall not be positioned so as to cover the Pin Pad. The external camera connected to ATM shall capture images of the person in front of the Cash Dispensers and shall record the images of cash dispensation & picking up of the cash from cash tray by the person at the ATM with Time Stamp.The Vendor shall arrange for footage of both the Camera in case of ATM transactions whenever requested by the Bank. In the event of non-availability of the required footage of the disputed transaction as per the prescribed limit by RBI, the claim amount will be recovered from the Vendor.Solution shall be able to store the images in a digital format for minimum 3 months at an average of 300
19.3 transactions per day.The back-ups will be taken at quarterly intervals and/or as
19.4 per the requirement by the Bank.Solution must provide an interface to browse, search and archive the stored images on hard disk or external media
19.5 and retrieve the same at any point of time.
Solution must be configurable to suit different site requirements and must be capable of performing under
19.6 extreme light conditions.Solution must be able to capture & stamp the transaction
19.7 information on the images.The solution must have a search facility to locate an image/event by date & time, card no., transaction
19.8 reference no. and CD ID
68
The solution must be capable of pulling the images remotely from a central location for the two cameras that is one pinhole and another external camera which will be connected to the ATM.
The Vendor shall provide the images as andwhen
19.9 demanded by the Bank.The solution must be enabled for motion detection image
19.10 capturingSupport watermarking for image authentication
19.12The solution must not degrade the performance of CD,
19.14 e.g. speed of normal transaction
19.15 The solution must be integrated with 24*7 central Surveillance system of the branches
20 Functionality20.1 Card Based Transactions
i Cash Withdrawal (On us /Off us)ii Balance Inquiry (On us /Off us)iii PIN ChangeivMini Statement (On us / Off us)v Card to Card TransferviTransfer of Funds from one account to anothervii Utility Bill PaymentviiiPayment of Taxes
20.2Aadhaar Enabled Withdrawal and other transactions
Any other type of Card based, Biometricbased and
Cardless transactions proposed to be deployed by Bank20.4 during the contract period.
20.5 Vendor to provide English/ Malayalam/vernacular receipt printing facility in the CDs fromthe time of operationalization of first CD.
21. Name of make and model of Cash Dispenser
Name of make and model Certified by name switch
providers ( Yes / No)12
PART 7PRICE BID FORMAT
Bidders should submit the Price Bid in the following format:-
To,The General Manager,The District Co-operative Bank,Head Office,Idukki Colony,Idukki Tel: 04862/235291 ,8547800165 Fax: 048692/235342
Dear Sir
Your RFP dated 04-01-2016 for Installation 54 CD’s and other items-------------------------------------------------------------------------------------------
We refer to your RFP dated 04-01-2016 in the captioned matter and we submit our price / commercial quotation as under:-
(Rupees)
Details One timeRecurring
cost (I) cost(II)PART-A
1Cost per CD including all the items as per NApart -6 Technical specification, includingwarranty (ONE YEAR), ATM Screendesigning and development(If relevant as per the machine specific protocol)
2AMC for all equipment’s as per the RFP NA
(AMC 4 years )CDNetwork equipment’sAir conditionerCameraOther items ( Please specify eachitem )
70
3 Cost for Site preparation
4 Air conditioner
5 UPS with batteries
6 Camera - (2 nos)
7Network cost – Hardware including Vast,Implementation etc.*
8Insurance cost for one year ( see clauseno 4.30)
9 Staff training NA
Total cost
Grand Total (I+II)
PART –BOther requirements
aBandwidth cost ( including back haul forDC ) **-Specify the items if any.
b Other items
a) Incidence managementb) EJ pullingc) ATM monitoringe) Screen down loading on ATMsf) Camera – DVR monitoringg) Any other ( pls specify)
cCash replenishment charge per ATMper visit.
An In house service Engineer –to be positioned in the bank HO during the entire contract period
71
Note :*TCO will be for the items mentioned in PART-1 which is considered for selecting the L-1
*In case the bank do not require the Vsat connectivity the price will be reduced accordingly.
**Bandwidth cost: The same may be given on some assumptions which may be stated clearly. The exact details will be given by each bank at the time of placing the order.
7.1 The above price quoted is per CD charges payable for all the deliverables and services as per this RFP. Bank will not be liable to pay any other charges, taxes, duties, levies etc. except Service tax applicable.
7.2 The IDCB reserves the right to distribute the contract as per clause 4.23 of the RFP.
7.3 The rate quoted above per CD would be valid for the entire contract period of 5 years.
7.4 It is the sole responsibility of the Vendor to go through the requirements as mentioned in the RFP and factor all costs and consider all eventualities of reduction / escalation associated with the cost of deliverables and services scoped under the RFP for the contract period while submitting the Bid.
7.5 The Service tax applicable on charges payable will be paid / borne by the Bank at the actuals.
7.6 Bids submitted with condition will be rejected by the Bank.
7.7 The Bank may issue additional order over and above 54 CDs at the above rates and terms and conditions during the course of the contract.
7.8 Bank reserves the right to reject all or any of the Bids submitted without assigning reason to the Bidders.
72
7.9 The IDCB will sign Installation Acceptance report duly authenticated and the CDs will be treated as commissioned from that date.
7.10 Payment will be made by IDCB after deducting the applicable penalty if any.
We accept and confirm the above.
Dated this ....... day of ............................ 2015
(Signature)
(Name -)Duly authorized to sign Bid for and on behalf of………..
73
PART 8FORMATS AND ANNEXURES
Format 8.1
Offer letter to be included in the technical bid envelope
To:
The General Manager,The District Co-operative Bank,Head Office,Idukki Colony,Idukki Tel: 04862/235291 ,8547800165 Fax: 048692/235342
Sir / Madam,
Your RFP dated 04-01-2016 for Installation 54 CD’s and other items
--------------------------------------------------------------------------------------------
We, the undersigned, offer to provide CD installation and other services in conformity with the Terms and Conditions of the captioned RFP and at the prices offered as per the Price bid and is made part of the bid / this offer.
2. While submitting this bid, we certify that:
Price quoted in bid has been arrived without agreement with any other bidder of this RFP for the purpose of restricting competition.
The prices in the bid have not been disclosed and will not be disclosed to any other bidder of this RFP.
We have not induced nor attempted to induce any other bidder to submit or not submit a bid for restricting competition.
74
3. We undertake, if our Bid is accepted, to provide CDs other Services / solution in accordance with the Scope, specifications, terms and conditions and schedule of installation specified in the RFP document.
4. We hereby submit the Bid amount /EMD in the form of Demand Draft /Pay order/Bankers Cheque of a reputed PSU/PVT Bank, for an amount of Rs. 3,50,000/- for the entire contract period.
5. We agree to abide by the Bid and the rates quoted for a contract period of 5 years from date of contract / Service Level Agreement up to contract period which shall remain binding upon us.
6. We agree that the price quoted by us will not change during the contract period. We agree that the rates will remain valid for the period of the contract for the CDs for which the Bank may issue additional order of CDs.
7. Until a formal contract is prepared and executed, this Proposal, together with your written acceptance thereof and your notification, shall constitute a binding contract between us.
We undertake that, in competing for (and, if the award is made to us, in executing) the above contract, we will strictly observe the laws against fraud and corruption in force in India namely “Prevention of Corruption Act 1988”.
We understand that Bank is not bound to accept the lowest or any Bid that may be received.
We also certify that we have not been blacklisted by any PSU Bank/IBA/RBI/IDCB during the last seven years.
Dated this ....... day of ............................ 2015
(Signature) (Name) (In the capacity of)
Duly authorised to sign Bid for and on behalf of
75
Format 8.2
Conformity To Eligibility Criteria (see Part – 3 for details )
(Please attach documentary evidence of compliance)
Sl. Criteria Yes/NO List ofNo. Documents to be submitted
1.Bidder should be a
registered
co mp a n y in India under CompaniesAct and should have been in operationfor a period of at least three years ason 31-12-2015.
2.Bidder should have
installed
minimum 100 ATMs/CDs as on31/12/2015 across India for PSU
/PVTbanks and
a t
least i n 2
StCBS/DCCBs/RRBs.
3. Bidder should be currently performingmanaged Services as required
in this RFP forminimum 100
ATMs/CDs (as on 31/12/2015) forPSU/PVT Banks and
for all the
following deliverables:-
Centralized EJ
pullingii. Centralized ATM Monitoringiii. Network monitoringiv. End to end incident management and call resolution
. v. Second Level Maintenance (AMC)vi. vi. Site preparation activities.
76
4.The Bidder should have its ownedManaged Services Centre operationalin India.The Managed Service Centre mustbe performing managed services ofATMs including but not limited to 247 monitoring for uptime and end to
endincident
management as
required in this RFP
5.Vendor should be a registeredIn India and should have minimumOver should not be less thanRs. 3 Crore per annumin the previous last three
years
as per audited Financial
Statements.
6.Bidder should have maintained NetProfit during the last three financialYears.
7.Bidder and / or their sub-contractorsshould have presence across the states
States for
support /
delivering
Support /managed services forProposed CD network. either own orof the OEM.
8Bidder should have maintained Net
9Bidder should not have been blacklisted by any IDCB/RBI
Name /Sign authorized signatory
77
Bidder Organization Details
Format 8.3
Details filled in this form must be accompanied by sufficient documentary evidence, in order to facilitate the IDCB /Bank to verify the correctness of the information.
Sl.No Item Details1. General Details1.1 Name of Company1.2 Postal Address
1.3Telephone, mobile, Website addressand Fax numbers
1.4 Constitution of the Company1.5 Nature of activity1.6 Details of ownership
1.7Holding company or parent company
1.8Key persons with contact details
1.9Name and designation of the personauthorized to make commitments to theBank
1.10 Email Address1.11 Date of Incorporation in India, Enclose Copy of
commencement of Business & Years Certificate ofin the line of Business Incorporation
1.12 Sales Tax/VAT Number Enclose Sales Tax / VATregistration copy
1.13 Income Tax NumberEnclose Company’s PAN Cardcopy and self-declaration statingthat the IT returns for theprevious FY has been filed
/enclose a copy of the IT returnsof the previous years ( no needto submit the clearancecertificate )
78
1.14 No. of Engineer on roll who arefamiliar with offering ATMmanaged services
1.14Brief description of facilities of theorganization for undertaking theservices
2. Financial Details
2.1 Annual Turnover (2012-13) TotalCopy of Audited Balance
Turnover Out of which: : ATM relatedSheet/ Annual report
Indian operations
2.2 Annual Turnover (2013-14) TotalCopy of Audited Balance
Turnover Out of which: : ATM relatedSheet/ Annual report
Indian operations
2.3Annual Turnover (2015-15) Total Turnover
Copy of Audited Balance
Out Of which: : ATM related Indian Sheet/ Annual
operationsreport/certified copy.
3. Operational Details
3.1Names of the Banks to whom the Bidder
Enclose reference letters
provides C D / ATM Managed Services with from the Banks
Number of ATMs/CDsconcerned with details ofno. of years the Service isprovided by the Bidder,Nature of the Service andno. of ATMs
managed.
3.2Place of Owned Managed Services Centre:Operational since:How many ATMs are being handled: Scalabilityin terms of handling of no. of ATMs Details /capability of Monitoring Tool proposed to bedeployed for monitoring Bank’s ATMs
3.3Details of Managed Service Centre’s DisasterRecovery Site / Back up Site from BusinessContinuity point of view
79
3.4 Number of Service Support Centres:No. of owned support Centres If notowned, what are the arrangements forproviding support
3.5 Whether blacklisted for deficiency inservices by any Public Sector Bank in thepast and if so, the year:
3.6Place of Call Centre/Help Desk managedHow many seats proposed for the BankIf Call Centre not available, what is thealternate arrangement
3.7Details of various Switch certification isobtained for the make and model of CashDispensers
3.8No. of UPS Vendors who have suppliedUPS and with whom AMC agreementsare in place Names of Make of UPSdeployed at ATMs Names of UPSVendors who have supplied UPS andwith whom AMC agreements are inplace and Make of UPS deployed atATMs
Name/Sign authorized signatory
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Format 8.4
Track Record of Past Operations
Name of the Vendor
Service Sl.Name of the No of Period of Contact
Offered Client ATMs/Cds service person
(givebeing
serviced (in years) ofdetails ) the Client
with Name,From To Tel. No., Fax
No., AddressATM /CD 1Supply, 2
Installationand 3
Commissionin
Implementatio 1
n Services 23
SLM /AMC 1Services 2
3ATM 1
Network 2Monitoring 3Software 1
Distribution 23
EJ Pulling 123
SLM Services 1
23
Others ifany
Name/sign ( Authorized signatory )
81
Format 8.5
Service Support Details
City /Postal Address,
Number of Hardware/ Own /
DistrictTelephone, Fax,
Software Engineers
Sub-Contractor
Location E-Mail andcapable of supporting Centres
Contact Details the Solution beingof Support offeredPersonnel
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Format 8.6
Certificate of Single Point Responsibility for all Sub-contracts
To:The General Manager,The District Co-operative Bank,Head Office,Idukki Colony,Idukki Tel: 04862/235291 ,8547800165 Fax: 048692/235342
Sir / Madam,
CD/ ATM installation, Site preparation, Networking and other ServicesRFP Ref: ITI/05/0070/Paymernt system(ATM)/2015-16 Dated: 04-01-2016.
We hereby certify that:
1. The systems offered and the services to be delivered for deployment and management of the CDs including that of the services of third party service providers and subcontractors proposed to be availed by us will operate effectively.
2. We further confirm that we accept full responsibility for its successful operation.
3. We further undertake that we are the single point of contact for any/all purpose.
4. We further submit that we do have required back to back agreementwith all the third party vendors / subcontractors. We submit that documentary proof by way of copy of agreement with the subcontractors or third party service providers will be provided by us as and when required by the Bank.
Dated this ....... day of ............................ 20
(signature)(in the capacity of)
83
Duly
authorized to sign
Proposal for and on
behalf
of
Note:
The certificate is applicable if bidder offers the products / services
through other
service provider / subcontractor.
84
Format 8.7
Scope of work undertakingTo:
The General Manager,The District Co-operative Bank,Head Office,Idukki Colony,Idukki Tel: 04862/235291 ,8547800165 Fax: 048692/235342
Sir / Madam,
CD/ ATM installation, Site preparation, Networking and other Services RFP Ref: ITI/05/0070/Paymernt system(ATM)/2015-16 Dated: 04-01-2016.
1. We certify that we have carefully examined the Scope of Work stipulated in the RFP floated by you.2. We commit to provide services of installation and
managed services for………. Cash Dispensers for a minimum period of 5 years till………………….. .3. We hereby undertake to deliver services in its entirety as per the Scope stipulated inter-alia under following descriptions:-
a) CD ( front loading)procurement, installation and maintenance
b) Providing CDs with Technical specifications and Functionality as contained in PART 6 of the RFP
c) Centralized Electronic Journal (EJ) pulling / software distribution/ screen distribution
d) Networking for connectivity of CDse) Deployment of Monitoring Tool and
Incident Management (IM) Servicesf) Central Help Deskg) First Level Maintenanceh) Second Level Maintenancei) Access to Monitoring tool
j) Compliance of statutory and other responsibility
k) ATM monitoring and Managed Service Centre infrastructure
l) MIS Report generationm)Installation of CD at On-site /Off-site at
identified locations85
4. However the above undertaking is with following exceptions (Please specify the area of scope which the Bidder will not be able deliver as per RFP requirement)
(Authorised signature)(in the capacity of) duly authorized to sign
Proposal for and onbehalf of
86
Format 8.8
MANUFACTURERS’ AUTHORIZATION FORM
No.Date:
…………………
To:
The General Manager,The District Co-operative Bank,Head Office,Idukki Colony,Idukki Tel: 04862/235291 ,8547800165 Fax: 048692/235342
Dear Sir,
Your RFP Ref: ITI/05/0070/Paymernt system(ATM)/2015-16 Dated: 04-01-2016.
We
who are established and reputable
Manufacturers ofhaving factories /
Development facilities at
(address of factory / facility) do hereby
authorize M/s
(Name and address of Agent) to submit a Bid,
and sign the contract with you against the above Bid Invitation.
We hereby extend our full guarantee and warranty for the Solution, Products and services offered by the above firm against this Bid Invitation. We also undertake to provide any or all of the following materials, notifications, and information pertaining to the Products manufactured or distributed by the Supplier:
a) Such Products as the IDCB
may opt to purchase from the
Supplier, provided, that this option
shall not relieve the Supplier of any
warranty obligations under the Contract; andb) in the event of termination of production of such
Products:i. advance notification to the Bank of the pending
termination, in sufficient time to permit the Bank to procure needed requirements; and
87
ii. Following such termination, furnishing at no cost to the Bank, the blueprints, design documents, operations manuals, standards, source codes and specifications of the Products, if requested.
We duly authorize the said firm to act on our behalf in fulfilling all installations, Technical support and maintenance obligations required by the contract.
Yours faithfully, (Name) (Name of Manufacturer)
Note : This letter of authority should be on the letterhead of the manufacturer and should be signed by a person competent and having the power of attorney to bind the manufacturer. The Bidder in its Bid should include it.
88
Format 8.9
Draft of Reference letters from Banksfor Eligibility Criteria item Ref: Part 3
The General Manager,The District Co-operative Bank,Head Office,Idukki Colony,Idukki Tel: 04862/235291 ,8547800165 Fax: 048692/235342
Dear Sir/ Madam,
This is to confirm that -----------------------------------------------------( Name of theVendor) have been performing following Managed Services for total no. of ------------ (no. of Cash Dispensers and ATMs) as on ……………………….
(Please strike out whichever is not applicable from the below mentioned 1 to 5 items )
1. Centralized EJ pulling2. Centralised A T M Monitoring3. Network monitoring4. End to end incident management and call resolution5. First Level Maintenance6. Second Level Maintenance7. Site preparation for…………….number of Sites,
Authorised Signatory
Name of Bank
Bank seal
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Format 8.10 Queries format- on Eligibility criteria, Scope of work and Terms and
conditions
To
The General Manager,The District Co-operative Bank,Head Office,Idukki Colony,Idukki Tel: 04862/235291 ,8547800165 Fax: 048692/235342
Queries on Eligibility Criteria, Scope of work, Terms & Conditions etc. provided
Vendors have to provide their queries on eligibility criteria, scope of work, terms & conditions etc in the below format only. Vendors are requested to categorize their queries under appropriate headings. Vendors are requested to provide a reference of the page number, state the clarification point and the queries/suggestion/deviation that they propose as shown below:
No PagePoint/section
Clarification point as
Queries and suggestion if
no stated in the RFP any1234
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Format 8.11Draft Letter to be submitted along with the Bid security /Ernest money deposit by selected vendor
ToThe General Manager,The District Co-operative Bank,Head Office,Idukki Colony,Idukki Tel: 04862/235291 ,8547800165 Fax: 048692/235342
Your RFP Ref: ITI/05/0070/Paymernt system(ATM)/2015-16 Dated: 04-01-2016.
Dear Sir,We...........................
(Hereinafter called “the Bidder”) has submitted its
Bid dated......................
(date of
submission of Bid)
for the supply
of................................. (name
and/or
description
of
the
Products/system)
(hereinafter called “the Bid”).
2.As per the terms, we are required to submit a Demand draft or a Pay order for Rs.3,50,000 to IDCB towards the Bid security/ Ernest money deposit.
3. Accordingly we attach a Demand draft /Pay order/Bankers Cheque for Rs. .3,50,000 /- (Rupees three lakh fifty thousand only)
4 .We undertake that NABRD is under liberty to adjust the amount in case of non fulfilment of the contract/obligation as per this RFP.
5. IDCB is at liberty to adjust the amount stating that the amount claimed is due by way of loss or damage caused to or that would be caused to or suffered by you by reasons of any breach by the said bidder or any of terms or conditions
contained in the RFP by reason of the bidders failure to perform the terms there of....................................Authorize signatory. (Vendor)
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Format 8.12
Draft Performance Bank Guarantee
(Performance Bank Guarantee to be submitted by selected vendor will be renewed annually till the validity of contract period)
This Guarantee is made at …………. on this ……… day of……………… by…………………, having its Registered / Head Office at………………………………… (hereinafter called the “ Issuing Bank”, which expression shall, unless repugnant to the context or meaning thereof,shall mean and include,
its successors and permitted assigns) in favour of
…………… ................................. Bank having its Corporate Office at……………………………, …………… (hereinafter called “the Beneficiary”, which expression shall, unless repugnant to the context or meaning thereof, shall include its successors and assigns)
WHEREAS ………………………………, a company registered under the Companies Act, 1956, having its registered Office at…………………………………… (hereinafter called the “Vendor”, which expression shall, unless repugnant to the context or meaning thereof, shall mean and include its successors and permitted assigns) has executed theAGREEMENT FOR
INSTALLATION AND MAINTENANCE OF
CASH DISPENSERS
dated -------------- (hereinafter
referred to as the “Agreement”) between …………………. Bank (the Beneficiary)and ………….--------
(the Vendor) to deploy ……………CDs along-with the
related managed and other services, for the Beneficiary, as set out in the said Agreement (hereinafter referred to as the “said Contract”).
AND WHEREAS, in accordance with terms and conditions of the Agreement, the Vendor is required to furnish a Bank Guarantee for a sum of Rs.……………….. only) for due performance of their obligations as regard toprovision of ----------------------- (No. of CDs) CDs to be installed by ---------------- and related managed and other services to the Beneficiary, guaranteeingpayment of the said amount of Rs. …………………. only to the Beneficiary.Such Bank Guarantee is required to be valid upto ------------------------, plus 3months claim period.
AND WHEREAS, the Issuing Bank, at the request of the Vendor, agreed to issue on behalf of the Vendor, Guarantee as above,).
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NOW THIS GUARANTEE WITNESSETH THAT
1. (a) In consideration of the Beneficiary having awarded the said Contract to the Vendor we, the Issuing Bank, hereby unconditionally and irrevocably guarantee that the Vendor shall fulfil its commitments and obligations inrespect of such Services under the Agreement and in the event of the Vendor failing to perform / fulfil its commitments / obligations in respect of such Services under the Agreement, we, the Issuing Bank, shall on mere demand(s), from time to time from the Beneficiary pay the Beneficiary forthwith the sums so demanded by the Beneficiary in each of the demands, subject to a cumulative maximum amount of Rs … … … … … . . only) without protest or demur or without 19 to the Vendor and not withstanding any contestation or existence of any dispute whatsoever between the Vendor and the Beneficiary.
(b) Any notice / communication / demand from the Beneficiary to the effect that the Vendor has failed to fulfil its commitments / obligations in respect of such Services under the Agreement shall be conclusive, final & binding on the Issuing Bank and shall not be questioned by the Issuing Bank in or outside the court, tribunal, authority or arbitration as the case may be.
2. We, the Issuing Bank, HEREBY FURTHER AGREE & DECLARETHAT:
a. Any neglect or forbearance on the part of the Issuing Bank to the Beneficiary or any indulgence of any kind shown by the Issuing Bank to the Vendor or any change in the terms and conditions of the said Agreement shall not, in any way, release or discharge the Issuing Bank from its liabilities under this guarantee.
b. This Guarantee herein contained shall be distinct and independent and shall be enforceable against the Issuing Bank, notwithstanding any Guarantee or Security now or hereinafter held by the Beneficiary at its discretion.
c. This Guarantee shall not be affected by any infirmity or absence or irregularity in the exercise of this Guaranteeing by and / or on behalf of the Issuing Bank or by merger or amalgamation or any change in the constitution or name of the Issuing Bank.
d. This Guarantee shall not be affected by any change in the constitution of the Beneficiary or the Vendor or winding up / liquidation of the Vendor, whether voluntary or otherwise.
e. This Guarantee shall be a continuing guarantee during its validity period to
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the extent of cumulative maximum amount mentioned herein and the Beneficiary shall be within its rights to invoke the Bank Guarantee any number of times.
f. Notwithstanding anything contained herein above:
i. The Issuing Bank’s overall liability under this Bank Guarantee shall not exceed Rs. ………………. only);
ii. This Bank Guarantee shall be valid upto ----------------;
iii. The Issuing Bank is liable to pay the guaranteed amount or any part thereof under this Bank Guarantee only and only if the Beneficiary serves the Issuing Bank claim or demand on or before ----------------
iv. The Issuing Bank has, under its constitution, powers to give this guarantee and Shri …………………………………. (signatories) Official(s) / Manager(s) of the Issuing Bank who has / have signed this guarantee has / have powers to do so.
IN WITNESS WHEREOF the Issuing Bank has caused these presents to be signed at the place and on the date, month and year first hereinabove written through its duly authorised official.
(Signed and Delivered) Authorised signatory
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