AT&T Work nterprise Admin Guide v.2 · nterprise Admin Guide v.2.0 . Table of Contents 1....

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AT&T Work Mobility Management Enterprise Admin Guide v.2.0

Table of Contents

1. Introduction ......................................................................................................................................... 5 2. Getting Started .................................................................................................................................... 6

Gaining Enterprise Admin Access to MMP ....................................................................................................... 6 Logging in .......................................................................................................................................................... 7

Forgot Password ........................................................................................................................................... 7 Reset Password............................................................................................................................................. 7

Navigating MMP ............................................................................................................................................... 9 Header Utilities ............................................................................................................................................. 9 Main Navigation Bar ..................................................................................................................................... 9 My Account ................................................................................................................................................... 9 Help ............................................................................................................................................................ 10 Quick Search ............................................................................................................................................... 10 Global Actions ............................................................................................................................................. 11 Export and Number of Rows Selector ........................................................................................................ 12

3. Alerts & Notifications ......................................................................................................................... 13 Alerts ............................................................................................................................................................... 13 Alerts Quick – Actions ..................................................................................................................................... 15 Notifications ................................................................................................................................................... 15

Create Notification ..................................................................................................................................... 15 View Notification ........................................................................................................................................ 17

4. Setting Up Your Enterprise .................................................................................................................. 18 Enterprise Configuration ................................................................................................................................ 18

Contact Info ................................................................................................................................................ 18 Branding ..................................................................................................................................................... 19

Upload New Logo ...................................................................................................................................... 19 Invite Admin (Invite a new Enterprise Administrator) ............................................................................... 20 License and Counters.................................................................................................................................. 20 Alerts Mapping ........................................................................................................................................... 21

Copy Global Alerts ..................................................................................................................................... 21 Edit Alert Mapping ..................................................................................................................................... 22

Legal ............................................................................................................................................................ 22 References .................................................................................................................................................. 23 Sites ............................................................................................................................................................ 23

Service Configuration ..................................................................................................................................... 23 Add/Delete a Service .................................................................................................................................. 23 Add/Edit an Instance .................................................................................................................................. 24

Add/Edit a MobileIron Instance ................................................................................................................. 26 Add/Edit an AirWatch Instance ................................................................................................................. 27 Add/Edit an OpenPeak Toggle Instance ................................................................................................... 28 Add/Edit a Good Instance .......................................................................................................................... 30 Add/Edit a MobileIron Cloud or an AT&T MDM Instance ........................................................................ 31 Add an MMP-Only Instance ....................................................................................................................... 32

AT&T MMP Enterprise Admin Guide


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Update All Instances Status ........................................................................................................................ 33 Delete an Instance ...................................................................................................................................... 34 Invite New Admin ....................................................................................................................................... 34

Managing Your Enterprise ...................................................................................................................... 35 Users ............................................................................................................................................................... 35

Users Dashboard ........................................................................................................................................ 35 User Directory............................................................................................................................................. 38 Quick Actions for Users .............................................................................................................................. 41 View User Details ........................................................................................................................................ 42 Edit User ..................................................................................................................................................... 42 Adding MMP-Only Users ............................................................................................................................ 43

CSV Import ................................................................................................................................................. 43 Single User Input via MMP-UI .................................................................................................................... 44

Devices ............................................................................................................................................................ 48 Device Dashboard ....................................................................................................................................... 49 Device Inventory ......................................................................................................................................... 51 Device Inventory – Quick Actions ............................................................................................................... 52 View Device ................................................................................................................................................ 54

Admins ............................................................................................................................................................ 56 Admins List ................................................................................................................................................. 56 Table ........................................................................................................................................................... 56 Manage User’s Devices ............................................................................................................................... 56

End User Access to Self Service Portal ............................................................................................................ 57 5. AT&T Work Data ................................................................................................................................ 63

AT&T Work Data Settings ............................................................................................................................... 64 AT&T Work Data Plan Setup and Allowances Configuration ...................................................................... 65 Adding a new Rate Plan Pool Plan .............................................................................................................. 66 AT&T Work Data Automation Configuration .............................................................................................. 69 AT&T Work Data Notifications ................................................................................................................... 70

Manage AT&T Work Data Allowances ............................................................................................................ 71 Text Search ................................................................................................................................................. 71 Filter Search ................................................................................................................................................ 71 Setting Work Data Allowances for Individual CTNs (Add or Change) ......................................................... 73 Setting Work Data Allowances for Multiple CTNs (Add or Change) ........................................................... 74 Error Conditions & Validations for Manual AT&T Work Data Allowance Provisioning .............................. 76 Disabling or Removing AT&T Work Data .................................................................................................... 77

System Initiated AT&T Work Data Disable ................................................................................................ 77 User Initiated AT&T Work Data Disable .................................................................................................... 77

AT&T Work Voice ................................................................................................................................... 77 Introducing AT&T Work Voice ........................................................................................................................ 77 AT&T Work Voice Automation Configuration (Optional) ............................................................................... 78 Creating Additional Enterprise Sites (Optional) .............................................................................................. 80 AT&T Work Voice – Single User Actions ......................................................................................................... 86

Adding ......................................................................................................................................................... 86 Cancelling ................................................................................................................................................... 92 Moves - Number Portability ....................................................................................................................... 95 Port-Ins - Number Portability .................................................................................................................... 99

AT&T Work Voice - Bulk Actions ................................................................................................................... 104



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Bulk Additions ........................................................................................................................................... 104 Error Handling .......................................................................................................................................... 106 Bulk Cancellations ..................................................................................................................................... 107 Error Handling .......................................................................................................................................... 109

AT&T Work Voice Billing ............................................................................................................................... 110 Sites .......................................................................................................................................................... 110

7. Audit / History ................................................................................................................................. 112 8. Reports ............................................................................................................................................ 113

AT&T Work Voice Number Summary Report ............................................................................................... 113 Data Usage .................................................................................................................................................... 114 Device Data Usage ........................................................................................................................................ 115 AT&T Work Data Reporting .......................................................................................................................... 115 AT&T Work Data Pool Report ....................................................................................................................... 115

9. Troubleshooting ............................................................................................................................... 117 AT&T Work Voice Troubleshooting .............................................................................................................. 117

Wi-Fi Configuration................................................................................................................................... 117 Mobile Device Wi-Fi Support .................................................................................................................... 117 Firewall Configuration .............................................................................................................................. 117 Quality Level Recommendations .............................................................................................................. 117

How to send an AT&T Work Voice Trouble Report (from the Client Device) ............................................... 118 Information needed for the report .......................................................................................................... 118 How to find your Device Model and OS version ...................................................................................... 119

How to find the AT&T Work Voice Version .................................................................................................. 119 10. Enterprise Admin FAQ .................................................................................................................... 120 Appendix ............................................................................................................................................. 126

Appendix A ............................................................................................................................................... 126 Appendix B ................................................................................................................................................ 128 Trademarks ............................................................................................................................................... 129



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1. Introduction

Mobility Management Platform (MMP) from AT&T provides a single intuitive interface for IT Managers to manage BYOD and corporate-owned mobile devices. It enables them to view mobile devices and alerts, provision AT&T Work Data and AT&T Work Voice services to their end-users and devices, and to perform common device management functions such as lock and wipe in one single place across multiple Enterprise Mobility Management (EMM) solutions. . AT&T Work Data is an add-on data plan for BYOD users’ devices that provides a data allowance for mobile device users who subscribe to AT&T Mobility service. Available add-on plans are paid by enterprises. U.S. plans range from 300MB to 3GB of data per month and International Data Roaming plans range from 120MB to 800MB. Advantages of the AT&T Work Data Plan are:

• Enterprise assigns and pays for a data allowance on employees’ AT&T subscribed devices • AT&T Work Data usage may be tracked using the selected enterprise mobility management solution • AT&T Work Data Plans are always applied first in the bill cycle • International Data Roaming plans can be used in nearly 150 countries • Month to month service, terminable on 30 days notice

AT&T Work Voice provides a business-owned second telephone line with voicemail and messaging. It is a mobile carrier-agnostic VoIP solution that works on virtually any mobile service provider’s wireless network or Wi-Fi. Advantages of AT&T Work Voice are:

• A separate telephone line on a single device for work-related calling • Distinct voice mailbox and other standard voice services: make and receive calls, a separate business

call log, missed call notifications, incoming call and message waiting indicators • Includes SMS messaging to/from any mobility number; receive MMS messaging from any number

and send MMS messages to U.S. mobile numbers • Supports Number Portability (wireline and wireless) • Mobile carrier agnostic: Usable on AT&T and non-AT&T subscribed devices • Can be used with Android 4.0 and above and iOS 8.1 and above devices



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2. Getting Started

AT&T’s Mobility Management Platform (MMP) presents aggregated information about users, assets, and alerts in logical groupings, enabling Enterprise Administrators (“Enterprise Admins”) to access key status information on mobile assets. This section provides an overview of navigating the key areas of the MMP portal. See the other sections of this Guide for more complete descriptions of MMP features and functions.

Gaining Enterprise Admin Access to MMP Follow the instructions in your welcome email to create your Enterprise Admin MMP account:

Figure 1

Once registered as an Enterprise Admin, you can invite other registered users to be Enterprise Admins. See Invite Admin (Invite a new Enterprise Administrator) for more details.



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Logging in MMP provides a highly secure web-based portal for Admin access. Log in with the credentials you created in response to the welcome email.

Figure 2

Forgot Password

MMP supports self-serve password resetting to help regain access as quickly as possible. Request instructions for creating a new password by clicking the “Forgot password?” link on the login page. When prompted, enter your registered email address where MMP can send instructions to reset the password.

Figure 3

Reset Password

The reset password email includes a link to a highly secure page where you can set a new password and regain access to your MMP account. For example:

Figure 4



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The link within the email opens a dialog box to reset your password:

Figure 5

The Username and Token fields are pre-populated, and the Token field contains a one-time authentication token to help prevent misuse. Enter and confirm the new password for your MMP account. The password must meet the security policy set by AT&T. The MMP application confirms your new password and provides a link back to the login page.



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Navigating MMP MMP contains a two-level navigation menu at the top of every page. More detailed information related to the tab heading selected is generally displayed in a dashboard-style summary.

Header Utilities

Use these quick links in the header of all pages within MMP to access additional functions.

Figure 6

Main Navigation Bar

This is the blue navigation bar that is constant across all pages of MMP. Itallows admins to access various enterprise functions.

Figure 7

My Account

View your account profile information with the My Account link. Admins can edit all their account information except their email address.

Figure 8



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Help

The Help link provides the support contact and current version information for the MMP software.

Figure 9

Quick Search

Search for any email, phone number, first or last name by typing it into the quick search box.

Figure 10

Search results appear in a dialog screen that allows you to perform certain actions for the user or device.



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Figure 11

Global Actions

The Global Actions menu is located in the navigation. It provides a drop-down list for quick access to several useful functions.

• Create Notification: Navigates to the Notification editor where you can send notifications to individuals or groups of users via email. See Error! Reference source not found. for more details.

• Invite new Admin: Navigates to the Invite New Admin dialog. See Table for more details.

Figure 12



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Export and Number of Rows Selector

Many screens in MMP include an Export button to export the data (in accordance with any currently applied filters) from the page into a CSV file. On pages where data is displayed in a list or tabular format, you can select the preferred number of rows you want to appear.

Figure 13



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3. Alerts & Notifications

The Alerts dashboard is the landing page when you log in to MMP. It shows real-time information on system events such as users added, imported or deleted. This information helps you to manage your enterprise’s assets and policy compliance.

Alerts The top of the alerts page shows the total number of alerts that have not yet been acknowledged, alongside a breakdown of those alerts by service and status.

Figure 14

The center section of the Alerts dashboard displays a detailed list of all the alerts that meet the current filter or search criteria. Alerts can be generated by MMP and by its underlying services, such as OpenPeak Toggle®, Airwatch, MobileIron, or Good service. The Description field provides details of the alert. The quick-action icons in the Actions column allow you to respond to immediate needs or threats identified by alerts.

Figure 15



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Column Descriptions for Alerts Dashboard

Item Description

Date Time Date and time of day when the Alert was generated

Priority Priority of the alert (High / Medium / Low), color-coded accordingly

Alert Type See Table 9 below

Description A detailed description of the alert

Alert Source Source of the alert: MMP, OpenPeak Toggle®, AirWatch, or MobileIron

Device CTN Customer Telephone Number associated with the device

User Name The MMP Username of the user associated with the alert

User Email The email address of the User

View/Actions Select to view or to accept the alert Table 1

The Export button at the bottom of the Alerts page lets you export the alerts data to a CSV file.

Descriptions of Alert Types

Item Description

ASG Connection Type Alert from OpenPeak Toggle® Secure Gateway

EWS Connection Type Alert from OpenPeak Toggle® Exchange web service

OS Notifications The device listed is using an out-of-date operating system

Policy Violation The user or device has violated a security policy

Roaming Alert The device listed is roaming outside its service area

Services Unreachable MMP cannot communicate with the underlying service (OpenPeak Toggle®, MobileIron, or AirWatch) at this time

System Alert System alert from the underlying service

Threshold Breached The device listed has exceeded a limit (memory, data, etc.)

Users Created An Admin has created the user(s) listed

Users Deleted An Admin has deleted the user(s) listed

Users Imported MMP has imported the user(s) listed from the underlying service at sync Table 2



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Alerts Quick – Actions The Actions menu is available for each type of alert and is accessible via the Actions button. Clicking on the appropriate item under the ‘Actions’ menu allows an Admin to view the user to whom the alert pertains, send a note to the user or clear (accept) the alert. Selecting many alerts and then taking action from the header of the table will result in that action being taken on all selected alerts, devices and/or users.

Figure 16

Menu Descriptions for Alerts Actions

Item Description

View User Open the View User page. See View User Details for more details

Send Note Enables an Admin to send an email to the user associated with this alert

Accept Alert Acknowledge and clear the alert from the system Table 3

Notifications The Notifications list displays the most recent notifications sent from MMP. Select or search on the column headings to find specific notifications of interest (similar to the Alerts list). Available actions are displayed to the right of the detailed list. Actions against notifications cannot be performed in bulk.

Create Notification

Send a group notification to all users in an enterprise, or to specific groups of users within an organization.



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Figure 17

The following table lists the field descriptions for the Create Notification screen.

Create Notification Screen Field Descriptions

Item Description

Status Send the notification to devices in a particular status such as Active

Platform Send the notification to devices from a particular service platform, such as MobileIron

Operating System Send the notification to devices with a particular OS, such as Android™

Department Send the notification to devices associated with a particular department within the enterprise

From Email The ‘from’ address used for the notification email To (Individual Recipient) Email

The ‘to’ address used for the notification email. This field is disabled for this screen

SMS Message Text of the SMS notification (not available in MMP) Email Subject Notification subject Email Message Text of the email notification

Table 4



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View Notification

Figure 18

Column Descriptions for Notifications Table

Item Description

Date Time Date and Time the notification was sent

Subject Subject line (if notification sent by email)

Message Message content

Status Notification was sent to devices with this status (Table 12)

Platform Notification was sent to devices with this platform

OS Notification was sent to devices with this operating system

Department Notification was sent to all devices assigned to this department

From Admin Sender’s email address

View Quick action icon launches the View Notification pop up screen

Action Quick action icon to send a follow-up notification to the original recipient or distribution list

Table 5

Device Status Descriptions

Item Description

Active The device has been registered in MMP (through the underlying service)

Inactive The device has been disabled or retired from the underlying service



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Pending MMP is verifying this device’s connection

Wiped The device has been cleared of all data

Updating Services MMP is applying a change to this device

None A non-OpenPeak Toggle® device (detected from another MMP service)

Table 6

4. Setting Up Your Enterprise

The Admin screens allow you to configure various aspects of the Enterprise, including its AT&T Work Data Settings and AT&T Work Voice

Enterprise Configuration The following subsections describe the Enterprise configuration tabs. You can edit the data in most of these screens, but only view the preconfigured data in others.

Contact Info This screen enables updating of the Enterprise’s contact details. The Support Email Address serves as the default sender for any system-related email messages sent via MMP. Email Authentication is only used when an enterprise’s email system requires authentication. When required, supply the email server’s details.

Figure 19



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Branding You have a single option on this page to customize the look and feel of MMP for your Enterprise in the Branding tab. The other fields on this tab are pre-set in MMP.

Upload New Logo Use the Upload New Logo button to upload an Enterprise logo to appear throughout the MMP portal. The Browse button label is rendered as ‘Browse’ or ‘Choose File’ depending on the browser used.

Figure 20



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Invite Admin (Invite a new Enterprise Administrator) Enterprise Administrators can invite other authorized users to be Enterprise Administrators. Once the new user’s contact details are submitted, the new Admin receives an invitation email with instructions on how to set the password and log in. The Enterprise Administrator role gives the necessary permissions to view and manage the entire fleet of users, devices, and alerts. If configured by AT&T, more than one Enterprise Administrator role can be configured and enabled using this same tab. All invited Enterprise Administrators will be invited to the “Enterprise Admin” role.

In addition to inviting Admins, the “Invite Admin” tab allows Enterprise Admins to configure which Enterprise Admin types the Enterprise will utilize.

Note: While more than one Enterprise Admin type is possible; the list of Roles in the drop-down is based on configuration from the System Admin.

Figure 21

License and Counters Admins use this screen to log the number of users, licenses, or devices available in the enterprise (in the Counter Limit field) and to send alerts when a certain percentage of them are in use (in the Alerting Percentage field).

Figure 22



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The text that is entered into the Description field forms the label that displays on the Enterprise dashboard. You can set and edit the Alerting Percentage for each instance.

Column Descriptions for License and Counters Table

Item Description

Description Description of the counter

Counter Limit Total number of user or device licenses that can be attached to the instance. This is an editable text field and is empty (no limit) by default.

Counter Type Counter type: Per User or Per Device

Alerting Percentage Value at which an alert is triggered to signal that this percentage of the total number of licenses available for a given service is in use

Options Delete the counter Table 7

Alerts Mapping Alerts Mapping allows Enterprise Admins to set consistent alert information, which allows other Enterprise Admins to see all alerts of a given type, regardless of source, in a single view. Initially this alerts configuration is blank and needs to be populated by clicking “Copy Global Alerts” and/or “Add New” then configuring each alert as desired.

Figure 23

Copy Global Alerts Click on “Copy Global Alerts” to assign all of the alert mappings that have been configured in Global Settings by the System Administrator.



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Edit Alert Mapping The Edit Alert Mapping screen allows the Enterprise Administrator to enable or disable alert mappings, set their priority, and configure the alert source. For assistance with your specific EMM alerts, contact AT&T Support.

Figure 24

Legal In this tab you can edit the Enterprise-provided terms and conditions (Ts & Cs) or Enterprise-provided End User License Agreement (“EULA”) text for your Enterprise. If the Ts & Cs are a standard piece of text, you can paste them into the Legal Content Editor. The editor contains standard text editing tools to allow for the formatting of the text. Click the Finish button to save any text you have entered into the editor. Once this information is saved, the legal Ts&Cs appear in the Help page.

Figure 25



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References The References tab allows you to view details of the Reference Codes that are pre-set by AT&T. These are often billing account numbers or other means of identifying an account, such as the Enterprise identified for UC voice services.

Figure 26

Sites The Sites tab provides a view of the physical sites configured in MMP for your enterprise. New sites can be added by the Enterprise Administrator. When adding a site located in the United States, you must provide a valid postal address.

Figure 27

Service Configuration MMP aggregates third-party value-added services (VAS). These individual VAS systems are linked to MMP as ‘Services.’ Admins can add services and service instances to the Enterprise. The selection of services available determines the information and functionality available to Enterprise customers via MMP.

Add/Delete a Service In the Services tab, the available services for the enterprise appear in a table summary, along with the number of instances of each service. Use the Services drop-down list at the top of this page to select a new service. Click the Add Service button. The new service appears in the summary table.



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Figure 28

Column Descriptions for Add Service Table

Item Description

Service Name The platform name of the service added to the Enterprise account

Total Instances The total number of instances associated with the service

Active Instances This column lists the total number of active instances associated with the service.

Update All Instance Status

This drop-down list is used to apply the selected status to all instances of a service; see Update All Instances Status for status definitions

Options

The Edit Instance and Delete Service icons:

Edit Instance – updates the instance summary table below the services summary table to display the instances that have been configured for the service. See Add/Edit an Instance for more information.

Delete Service – removes a service and all its configured instances from MMP. Click the icon and a Delete Confirmation box appears. Click the tick box within the confirmation to delete the devices from the underlying service instances.

Table 8

Add/Edit an Instance MMP defines a specific implementation of a given service as an instance. Click the Add Instance button to open the Instance setup page.



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Clicking the Edit Instance icon against an existing instance also opens the Instance setup page.

Figure 29

New Instance Screen Field Descriptions

Item Description

Instance Name Name of the service instance. If the service instance has been configured for Single-Sign On, clicking on the instance name opens the service instance’s native UI and logs the user in automatically.

Instance Server URL of the instance provided at setup

Status Current status of the instance applied at the service level; allows the Enterprise Administrator to set an individual status for an instance.

Options Edit Instance

Delete Instance Table 9



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Add/Edit a MobileIron Instance The screen below shows the MobileIron New Instance form.

Figure 30

Note: To communicate properly with MMP, MobileIron requires an Admin configured to allow the use of APIs. Refer to the MobileIron Quick Start Guide for the steps required to confirm or perform this configuration.

Field Descriptions for MobileIron New Instance Form

Field Description

Server Name Unique name to identify the service instance (provided by your system Admin, mandatory)

Server URL URL to access the instances, e.g. m.mobileiron.net (mandatory)

Server SSO Grant URL URL to which to send the SSO request. Leave blank to use the default value.

Server SSO Audience URL

The audience (which is inserted into the Security Assertion Markup Language (SAML) response) allows the instance to verify that it is the intended recipient. Leave blank to use the default.

Status A drop-down list with four options: Provisional, Live, Suspend Actions, Suspend Actions and Alerts. Update the status of all instances for a service in the Services summary table, as described in Update All Instances Status.

User Name Name of the registered user with API execution privileges (mandatory)

Password User password (mandatory)



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Field Description

Time Zone A drop down to tell MMP in which time zone the instance is configured. Note: this setting is for MMP to report events and alerts accurately. This setting will not make any changes to the configuration of the instance.

Table 10

Add/Edit an AirWatch Instance The screen below shows the Add an AirWatch Instance form.

Figure 31

Note: To communicate properly with MMP, AirWatch requires an Admin configured to allow the use of APIs. Refer to the AirWatch Quick Start Guide for the steps required to confirm or perform this configuration.

Field Descriptions for AirWatch New Instance Form

Field Description

Server Name Unique name given by AT&T to identify the service instance (mandatory)

Server URL URL to access the AirWatch instance, e.g attuat.airwatchportals.com (mandatory)

Status A drop-down list with four options: Provisional, Live, Suspend Actions, Suspend Actions and Alerts. Update the status of all instances for a service in the Services summary table, as described in Update All Instances Status





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Field Description


API Key A key supplied through the AirWatch portal configuration that is used to authorize API access for a location group (mandatory).

Organization Group

The Organization Group drop-down list automatically populates with the organizations or groups for that instance (after the Admin enters the API Key). Select the organization or group within the Enterprise’s Airwatch configuration to associate to that MMP instance. Each instance can be associated with one organization or group.

Match Groups

Create and populate departments based on group configuration in the AirWatch instance

Table 11

Depending on the configuration of your AirWatch EMM solution, there may be situations, such as privacy restrictions, in which the mobile phone number (CTN) associated with a device enrolled in AirWatch is not provided to MMP. You can set up the MMP self-service portal in order to permit end-users to access their device information and enter their mobile phone number so that they can then use AT&T Work services. Refer to Add an MMP-Only Instance to set up the MMP Self Service Portal.

Add/Edit an OpenPeak Toggle Instance

The screen below shows the OpenPeak Toggle New Instance form.

Figure 32



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Note: To communicate properly with MMP, OpenPeak Toggle requires an Admin configured to allow the use of APIs. Refer to the OpenPeak Toggle Quick Start Guide for the steps required to confirm or perform this configuration.

Field Description

Server Name Unique name to identify the service instance (provided by your system Admin, mandatory)

Server URL URL to access the instances, e.g. m.mobileiron.net (mandatory)

Server SSO Grant URL URL to which to send the SSO request. Leave blank to use the default value.

Server SSO Audience URL

The audience (which is inserted into the Security Assertion Markup Language (SAML) response) allows the instance to verify that it is the intended recipient. Leave blank to use the default.

Status A drop-down list with four options: Provisional, Live, Suspend Actions, Suspend Actions and Alerts. Update the status of all instances for a service in the Services summary table, as described in Update All Instances Status.




Table 12



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Add/Edit a Good Instance The screen below shows the Good New Instance form.

Figure 33

Note: To communicate properly with MMP, Good requires an Admin configured to allow the use of APIs. Refer to the Good Quick Start Guide for the steps required to confirm or perform this configuration.

Field Description

Server Name Unique name given by the AT&T to identify the service instance (mandatory)

Server URL

URL to access the Good Control (GC) web services, e.g., gc.yourdomain.com/gc/services/GCService (mandatory)

Domain Name Additioal value needed to define the connection to the Good server




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Field Description

User Name Name of the registered user with API execution privileges – include domain if a domain user, e.g., domain\user (mandatory)



Table 13

Depending on the configuration of your Good EMM solution, there may be situations, such as privacy restrictions, in which the mobile phone number (CTN) associated with a device enrolled in Good is not provided to MMP. You can set up the MMP self-service portal in order to permit end-users to access their device information and enter their mobile phone number so that they can then use AT&T Work services. Refer to Add an MMP-Only Instance to set up the MMP Self Service Portal.

Add/Edit a MobileIron Cloud or an AT&T MDM Instance

Please note because AT&T MDM and MobileIron Cloud have the same functionality, they are depicted as the same EMM solution, and also use the same API calls in MMP. MMP will display MobileIron Cloud and AT&T MDM instances as AT&T MDM throughout the portal. The screen below shows the AT&T MDM New Instance form.

Figure 34

Note: To communicate properly with MMP, AT&T MDM (MobileIron Cloud) requires an Admin configured to allow the use of APIs. Refer to the AT&T MDM Quick Start Guide for the steps required to confirm or perform this configuration.



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Field Description

Server Name Unique name given by the AT&T Carrier Admin to identify the service instance (mandatory)

Server URL URL to access the AT&T MDM instance, e.g. mdm.att.com(mandatory)





Table 14

Add an MMP-Only Instance

If your Enterprise does not have an EMM solution (such as OpenPeak, Mobile Iron, AirWatch, Good), you can still enjoy AT&T Work Voice and AT&T Work Data services via the ‘MMP-Only’ option that is supported via MMP’s self-service portal. The Enterprise Admin should follow most of the same steps in setting up MMP-Only service as is done for the EMM services. The key difference between MMP-Only and the EMM services is in how End Users are uploaded. In lieu of MMP directly importing End Users from the EMM solution, the Enterprise Admin must ‘manually’ upload end-users into the MMP portal. If you do have an EMM solution, you can combine the EMM service with the MMP self-service portal in order to permit end-users to access their device information and enter their mobile phone number is cases in which the device phone number is not collected through the EMM solution due to privacy restrictions or other limitations. Create the instance for your EMM service before adding the instance for Self Service Portal. And you do not need to upload your end users’ information, as MMP will obtain that information from your EMM solution. In order to turn on the End User Portal, first select Services from the Admin/Edit Enterprise tab. Then select Self-Service Portal from the drop down list of Services, then click Add service.

Figure 35



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Set the End User Portal status to “Live” in order to make it available to all End Users. Checking the option to “Email the End Users When Service is Set Live” will automatically generate welcome emails to all active End Users in MMP. The email includes instructions on how to log in. Note that if the End User Portal is enabled, it will be available to ALL End Users that are active in the MMP platform for the enterprise.

Figure 36

You can customize the End User Portal welcome email by unchecking the dialog box “Use Default Welcome Email Content.” You can resend welcome email reminders by selecting “Send Welcome Email Reminder”

Figure 37

Update All Instances Status Enterprise Admins can change the status of the service(s) deployed to their enterprise so that service use can be suspended or enabled as required.



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Admins can carry this out on an individual instance, or on all instances of a given service through a bulk status update using the Update All Instances Status drop-down list:

Figure 38

Update All Instances Status Descriptions

Status Description

Provisional An Admin can configure a service for an Enterprise account but leave the status as Provisional – all the settings are in place but MMP does not poll for updates and alerts or allow actions to be taken against the service.

Live Admins can switch services to Live status once the service is configured and the account is ready to begin using MMP. Once a service is live, MMP polls for updates and alerts and allows available actions to be taken.

Suspend Actions For a service with this status, MMP continues to poll for updates, alerts, and syncs with the underlying service, but does not allow actions to be taken.

Suspend Actions and Alerts MMP no longer syncs with the underlying service or display alerts or allows the Admin to perform actions.

Table 15

Press Save to update the status of all of the service’s instances to the selection made in the drop-down list. You can see the new status in the Status column of the Instances table under the Services table.

Delete an Instance Click the Delete Instance icon and a Delete Confirmation box appears. The confirmation box has a tick box that allows you to choose to delete the devices from the service instance.

Invite New Admin Existing Enterprise Admins can invite authorized colleagues to become MMP Enterprise Administrators by clicking the Invite New Admin button and completing the dialog box.



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Figure 39

MMP sends the user an email with instructions for creating an MMP Admin account. See Gaining Enterprise Admin Access to MMP for more details on the account setup process.

Managing Your Enterprise

Users

Users Dashboard

The Users Dashboard shows high-level user statistics and a quick breakdown of recent activity. The top of the Users Dashboard displays the total number of users with unaccepted alerts.

MMP groups user information based on different attributes, such as Recent Activity or User Account Status. You can click the relevant icon within each grouped section to view more detailed information.

Figure 40



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Figure 41

Figure 42

Column Descriptions for Users Dashboard

Item Description

1) Users Alerts

Alert level The alert priority level: High (H), Medium (M), or Low (L)

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Item Description

Users The number of users with alerts in each priority category

View Quick action icon that displays the Alerts screen showing all alerts of that priority

2) Users Status

State The MMP state of the user: active or inactive

# Users The number of users in this state

View Quick action icon that displays the user directory screen showing all users in that state for the selected enterprise

3) Recent Activity

Activity or Alert The activity history (such as Device Created)

# Users The number of users affected by the activity

View Quick action icon that displays the audit history screen showing the selected activity

4) Enterprise

Type Department or Manager

# Users The number of users in each group

View Quick action icon that displays the Departments screen showing the number of users in that department

5) User Info

Type

There are four types: Assigned to Dept Contact # Added No Contact # Added Not Assigned to Department

# Users The number of users in each User Info category

View Quick action icon that displays the User Directory screen showing the users in that category

6) AT&T Work Voice User Status

User Status The state of the AT&T Work Voice User: Active, Adding, Aging, Change Request, Existing, Failed, Ineligible, Unassigned, Unassigning, Waived

# Users The number of users in each status

View Quick action icon that displays the User Directory screen showing the users in that status

7) Licenses

Service The service platform the license applies to

Active Shows the number of Licenses that are in Active status



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Item Description

Inactive Shows the number of Licenses that are in Inactive status

Pending Shows the number of Licenses that are in Pending status

Wiped Shows the number of Licenses that are in Wiped status

Updating Services Shows the number of Licenses that are in Updating Services status

Total Shows the Total number of Licenses

Alerting Percentage The percentage of the counter limit that causes an alert to be raised

8) Licenses Manager

Level The service platform the license applies to

Instance Shows the number of instances of a given service that have been configured

Counter Description The descriptive name for the license counter

Counter Limit The numerical counter limit

Counter Type The counter type: either Personal or Business

Active Count The current number of licenses of the type from the previous column (Personal or Business)

Alerting Percentage The percentage of the counter limit that causes an alert to be raised

Click Through When SSO is configured for the service, this column is populated with a link to the service platform, providing access to the service’s native UI without having to log in again.

9) Configured Instances

Level The service platform the license applies to

Instance Shows the name of the instance

Status Shows whether or not the instance is Live or Provisional Table 16

User Directory

MMP imports users when a service is turned live, then continues to import at scheduled polling intervals. MMP uses a method that adds users to the underlying services first, and then MMP imports them during the next polling period. The User Directory is a detailed list of all registered MMP users. You can search and filter the information on the page to help find users, and perform desired actions.



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Figure 43

Column Descriptions for User Directory Table

Item Description

User First User’s first name

User Last User’s last name

Department User’s department

Platform Services assigned to the user (e.g., OpenPeak Toggle®, MobileIron, AirWatch, Good)

User Phone# User’s phone number

User Email User’s email address

AT&T Work Voice # AT&T Work Voice phone number assigned to the user

Status User’s current AT&T Work Voice status Table 17

AT&T Work Voice Status Descriptions

Item Description

Unassigned The enterprise is enabled for AT&T Work Voice, but users have not had the service configured for them by their Administrator. The enterprise must be in Enabled status.

Waived The Enterprise is not enabled for AT&T Work Voice, and all of its user statuses



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show Waived.

Adding The Enterprise Administrator has requested AT&T Work Voice for the user, and AT&T is processing the request. The enterprise must be in Enabled status.

Failed A user can be in Failed state if:

• A request to add the user to AT&T Work Voice failed • A request to cancel AT&T Work Voice for an Active user failed

Active Users have been successfully activated with an AT&T Work Voice number

Unassigning The Enterprise Administrator has requested a cancelation of AT&T Work Voice for a user, and AT&T is processing the request.

Ineligible Users are ineligible for AT&T Work Voice if they don’t have a device registered in MMP

Table 18



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Quick Actions for Users

The Actions menu is available per user and accessible via the Actions button. Clicking on the appropriate item under the ‘Actions’ menu allows an Admin to perform functions based on the Service used by the enterprise. If AT&T Work Voice has been purchased, the admin can configure eligible users for an AT&T Work Voice number.

Figure 44

Quick Action Menu Descriptions

Item Description

View User Open the View User page. See the View User Details section below.

Edit User Edit the details applicable to a user as described in the Edit User section below

Send Note Enables an Admin to send an email or SMS to this user

Add AT&T Work Voice Or Cancel AT&T Work Voice Or View Pending Request

Possible Options:

• Add AT&T Work Voice Service – Provision AT&T Work Voice for this user. Only seen when a user’s AT&T Work Voice status is Unassigned or Failed

• Cancel AT&T Work Voice Service – De-provision AT&T Work Voice for this user. Only seen when a user’s AT&T Work Voice status is Active

• View Pending Request – View details of a pending AT&T Work Voice request. Only seen when a user has an outstanding AT&T Work Voice request (e.g., AT&T Work Voice status of Adding or Unassigning)

• Not present – User is not eligible for AT&T Work Voice (e.g., AT&T Work Voice status of Waived or Ineligible)

Table 19



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View User Details

To view the details for a user, click the Actions menu for that user and then click the View User item to see that user’s individual dashboard. This screen displays:

• User Information • Details of devices and associated services assigned to the user • Any unaccepted Alerts associated with the user

Figure 45

Edit User

The Edit User screen allows the Enterprise Admin to edit the user details for MMP users.



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Figure 46

Field Descriptions for Edit User Form

Item Description

First Name User’s first name

Last Name User’s last name

Email Address User’s email address (must be unique within MMP)

Department Department of user

Role User’s role, (Admin or User)

Contact # User’s phone number

Remove User Deletes the user from MMP. Note: users who are not also removed from an EMM service instance will be reimported to the MMP in a few moments.

Table 20

Adding MMP-Only Users

Once the Enterprise has been set up, the Enterprise Admin will have to import users. This can be done in bulk via a CSV file or by individual users.

CSV Import

On the Users tab, click the Import Users sub-tab. This will bring up the Upload Users window (Figure 4). At the bottom of the window is the Upload CSV file function.



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Figure 47

Notes:

• Sample CSV file available on the import page (not shown in Figure above)

o Sample CSV file:

Single User Input via MMP-UI

Select User Directory under the Users tab. Click on the Actions button – either at the top of the page or in the grey header as shown in the Figure below -- and choose Add New user action.

example_user_upload.csv



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Figure 48



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Clicking “Add New user” opens a new window

Figure 49

• Only email address and Role are required fields • Values in the Role drop down are derived from Global Settings. • Status drop-down allows an Admin to disable a user from MMP. • Contact# is traditionally populated with the CTN of the user’s first device.

Element Descriptions for User Directory

Item Description First Name Enter user first name – optional field. Last Name Enter user last name – optional field. Email Address Enter user email address – required field. Department Choose the department from the drop-down – optional field.

Role Choose the role from the drop-down. The values are derived from Global Settings. Required field.



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Item Description

Status Status drop-down allows an Admin to disable a user from MMP.

Contact Enter the user’s contact number. This is traditionally populated with the CTN of the user’s first device. The country is displayed to the left of the CTN field.

Table 21

After completing and saving the required fields, MMP will invite the user to MMP



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Devices The AT&T Admin imports mobile devices during the MMP setup process and subsequently on an on-going basis through synchronization with underlying services. MMP uses a ‘northbound’ model whereby the underlying service adds devices first, and then MMP imports them at the next sync. You can view and manage all devices registered to users within your organization through MMP. Within the Devices tab, you can access details of all devices, including ownership, status, and operating system installed. You can export the information for further analysis in external applications.

Figure 50



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Device Dashboard To simplify the management of a large and diverse mobile fleet, MMP aggregates all available device information into a single dashboard view.

At the top of the Devices page, you can see the total number of devices that currently have an alert associated with them. Click on the numerical value to display a detailed list view of the alerts.

Figure 51

MMP groups devices according to key attributes, similar to the Users Dashboard, to help you navigate quickly to the information you need. Within each grouped section, click the View icon for more detailed information.

Column Descriptions for Devices Dashboard

Item Description

Device Status Status of the device

# Devices The number of devices that are mapped with the row’s status

Device owner Displays registered devices, broken down by whether they are employee-owned (Personal) or enterprise-owned (Business)

Device OS Operating System of the device

Alert Levels Alert Level corresponds to the Priority value displayed in the Alerts page, which describes the alert severity (High, Medium, Low)

Activity or Alert Displays alert types or activities (e.g., User Created or Device Removed) for the selected time period

Table 22



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Device Status Descriptions

Item Description

Active The device has been registered in MMP (through the underlying service)

Inactive The device has been disabled or retired from the underlying service

Pending MMP is verifying this device’s registration

Wiped The device has been cleared of all data

Updating Services MMP is applying a change to this device Table 23



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Device Inventory

MMP maintains a complete device inventory based on aggregated device information from multiple services, presented in a single view. The top of the Device Inventory displays the total number of registered devices on MMP, together with a breakdown by status. Click on the numerical value in brackets to see a filtered list view of the devices with the corresponding status.

Figure 52

Column Descriptions for Device Inventory Table

Item Description

Status Status of the device (Active, Inactive, Pending, Wiped, Updating Services, None)

Device CTN Customer Telephone Number of the device

OS Operating System installed on the device

Platform Name of the service installed on the device (OpenPeak Toggle®, AirWatch, MobileIron, or Good )

Owner Type Ownership of the device: Business or Personal

License Type License Type of the assigned service (OpenPeak Toggle®, OpenPeak Toggle® -Premium, AirWatch, Good or MobileIron)

AT&T User Whether the CTN is assigned to an AT&T subscribed device (True/False)

User Email Email address of the user associated with the device

Actions Quick action icons to perform various functions for the device (send notification, lock, unlock, wipe, retire device from platform)

Table 24



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Device Inventory – Quick Actions The Actions list shown against each device allows an Admin to execute a number of actions as shown below.

Figure 53 - Device managed with EMM

Figure 54 - Device not managed by EMM

Menu Descriptions for Device Inventory Actions

Item Description

View User Open the View User page. See View User Details for more details.

View Device This allows an Admin to view details pertaining to the device, including status, operating system, device number, IMEI number and more. See the View Device section for more details.

Manage User’s Devices This allows an Admin to add device information, including CTN.

Send Note This option allows an Admin to send an email to the registered device user.

Lock Device For an EMM managed device, this option calls the API of the underlying service to block the selected device, so that it can no longer be used.



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Unlock Device For an EMM managed device, reverse a previous action that locked a device.

Wipe Device For an EMM managed device, clear all data on the device. This action is irreversible.

Remove Device From Platform

This option allows an Admin to manually remove an invalid device from the MMP platform completely

Table 25



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View Device

From Device Inventory, click the Actions button and select the View Device option from the Actions pop-up menu. The resulting page gives detailed device information and lets an Admin take action on a specific device and/or the associated user.

Figure 55

Column Descriptions for Device Details Screen

Item Description

User

Status Status of the user account associated with the device (Active, Inactive/Waived)

First Name First name of the user associated with the device

Second Name Last name of the user associated with the device

Department Department of the user associated with the device

Cost The cost center for the user’s department

Manager Manager of the department the user belongs to

Phone Phone number of the device

Email Address Email address of the user associated with the device

Device

Status Status of the device (Active, Inactive, Pending, Wiped, Updating Services, None)

CTN Customer Telephone Number



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Item Description

Name Name of the user’s device

Manufacturer Manufacturer of the device

OS Operating System installed on the device (iOS, Android)

Model Manufacturer name for model of the device

License Service assigned to the device (OpenPeak Toggle®, MobileIron, AirWatch, Good])

Owner Type Device ownership (Business or Personal)

License Type License Type of the assigned service (OpenPeak Toggle®-Premium or OpenPeak Toggle® MobileIron, AirWatch, or Good)

Details

Carrier Carrier of the registered device

Sim # Subscriber Identity Module number of the SIM

IMSI International Mobile Subscriber Identity

MEID Mobile Equipment Identifier

MSISDN Mobile Subscriber Integrated Services Digital Network Number of the SIM

IMEI International Mobile Stations Equipment Identity number of the device

UDID Unique Identifier of Apple specific devices Table 26



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Admins Enterprise Administrators are responsible for the management of all the users, devices, and alerts within the portal.

Admins List The Admins List displays all the registered users who have been assigned the Enterprise Administrator role in MMP.

Figure 56

Column Descriptions for Admins List Table

Item Description

Status Account status of the Enterprise Administrator

User First First name of the Enterprise Administrator

User Last Last name of the Enterprise Administrator

Department Enterprise Administrator’s department

Cost Ctr Enterprise Administrator’s cost center

Manager Enterprise Administrator’s department manager

User Phone # Enterprise Administrator’s phone number

User Email Enterprise Administrator’s email address

Actions Quick action icons to change existing Admin account info, send an email notification to the Admin, or delete an Admin

Table Manage User’s Devices

Upon selecting Manage User’s Devices the admin will initially see the following screen with little information displayed if no devices have been established for the user:



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Figure 57

Clicking on the Add Device button will prompt the following Add device module to be displayed:

Figure 58

If a device has been successfully added the Manage User’s Devices screen will display the following:

End User Access to Self Service Portal There are no steps for an Enterprise Admin to perform within this section.



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The following is the sequence of events an End User will experience when providing a mobile phone number (CTN) for a device. This applies if your enterprise is MMP-Only or if your enterprise includes an EMM service but the device CTN was not provided by the underlying EMM service.

1. Enterprise Admin completing and saving the required fields triggers MMP to send a Welcome

Email to the End User

2. User clicks registration link

Figure 59

Note: The text above is not representative of text to be implemented. The Error! Reference source not found. is only meant to demonstrate the various link/token options for a user’s registration process

3. User creates password

Figure 60



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4. User logs into MMP for the first time

Figure 61

5. User clicks “Edit Device”

Figure 62

Figure 63



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6. User provides CTN (or leaves blank) and clicks OK

Figure 64

Note: The Figure above shows that a user has entered a Device Number value. If provided, it must be 10-digits in length, but it also may be blank (e.g., wifi only).

Note: Device Number must be globally unique.

7. When CTN is provided to MMP, MMP will send a challenge SMS with both a token and a URL



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Figure 65

8. User succeeds with challenge/response (e.g., CTN Validated) (User clicks validation URL AND

supplies MMP password OR types in the validation code into the MMP UI)



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Figure 66

9. Upon CTN validation, MMP imports CTN with an AT&T Work Data status of Validating and

applies AT&T Work Data Automation Rules as appropriate.

10. Note: After a CTN is validated by the user, clicking “Edit Device” will only allow the user to

change the Device Name.



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5. AT&T Work Data

AT&T Work Data offers two types of usage plans for users of AT&T subscribed devices: Bolt-On plans and Rate Plans, 1) Bolt-On: With the Bolt-On data plans, users consume their AT&T Work Data allowance first, whether the

data is for business or personal use. Any data usage above the AT&T Work Data allowance (for either business or personal use) is charged to their personal wireless services data plan. Bolt-On supports Domestic (US) plans from 300MB to 3 GB and International data allowances from 120MB to 800MB. Unused dta does not roll over to sunsequent months.

2) Rate Plan: With the AT&T Work U.S. Data Rate Plans, AT&T has the ability to distinguish Customer-

Defined Business traffic generated by the User's device and bill the enterprise for only that traffic. With the AT&T Work Rate Plan, End Users’ business uage is directly billed to the enterprise. Rate Plan supports Fixed Domestic, Pooled Domestic, and International data allowances. AT&T Work Rate Plans are offered as Fixed Rate Plans or Pooled Rate Plans. Customers can choose one or both plans. Customers can establish one or multiple pools. Each pool should not exceed 3000 Users. A User device can only be assigned to one pool. Each pool must have a unique Billing Account Number (BAN).

• AT&T Work Data Rate Plan – Fixed allows the Customer to assign a User a fixed data allowance at a set Monthly Recurring Price. Data that exceed this allowance has an overage charge that is billed to the Customer. If the User does not reach or exceed the allowance in a given billing period, there is no credit or rollover of unused data to a subsequent billing period.

• AT&T Work Data Rate Plan – Pooled allows the Customer to assign allowances to a group of End Users under a unique Billing Account Number (BAN). End Users can be assigned different allowances within the pool. At the end of the billing cycle, AT&T will calculate the usage of all End Users in the pool. If the aggregate data usage across all End Users" in the pool during the billing period does not exceed the sum of all the data allowances assigned, the Customer will not incur any overage charges for the End Users in the pool.Unused data is not credited and will not rollover to a subsequent billing period.

AT&T Work Data plans are considered “qualified services”, which means they are limited to active AT&T subscribers with an eligible personal domestic data services plan. Other subscriber account restrictions apply as well. The following sections describe how to adjust AT&T Work Data settings that allocate AT&T Work Data allowances to users automatically as they are imported into MMP from OpenPeak Toggle, MobileIron, Airwatch, or Good services, or in an MMP-Only setup (imported from csv file).



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AT&T Work Data Settings Once AT&T Work Data and associated allowances are enabled for the Enterprise, and prior to provisioning individual End Users’ devices for AT&T Work Data, the Enterprise Administrators must turn ON the respective dataplans and allowances they generally want consumed by members of their organization. In addition, the Enterprise Administrator can configure the AT&T Work Data allowances’ behavior – such as auto provisioning rules, notifications, etc. -- for their organization. With AT&T Work Data, these allowances are allocated to End Users based on the Customer Telephone Numbers (CTNs) assigned to their EMM Service account. The AT&T Work Data Settings screen enables the Enterprise Administrator to manage users’ AT&T Work Data configurations.

• Data Plan ON/OFF Switch – allows Enterprise Admins to accept and turn on whichever data plan(s) they want to make available for provisioning to End User devices

• Used by Enterprise – controls allowances available on the Error! Reference source not found. page (note this setting does not remove allowances already allocated to CTNs, nor does it prevent the allowance from being used in Automation Rules)

• Max Limit per user – allows the Enterprise Administrator to set a limit of allowances allocations each user may have of a given allowance amount

• Automation Configuration – configures rules to automatically apply to new CTNs as they are imported from the EMM service. See AT&T Work Data Automation Configuration for details on this configuration

• Notifications – allows the Enterprise Admin to configure which Enterprise Admin(s) are notified when the enterprise becomes Waived for AT&T Work Data

Figure 67



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Item Description Enterprise Name Name of the enterprise

Status

Set by AT&T based on whether the enterprise has requested AT&T Work Data Waived: The enterprise has not requested AT&T Work Data. Some enterprises may have 300MB Free for some users in this state. Enabled: The enterprise has requested AT&T Work Data Free Only: The enterprise only has 300MB Free for some users in this state

On/Off Switch

Enterprise Admin must switch from Off to On once AT&T has enabled an AT&T Work Data Plan. This indicates that the enterprise has set the Dataplan and respective allowances as ready for use. Turning the Used switch to ON cascades the same action to the individual allowances one level down. For example, clicking a Bolt-on Plan’s On/Off switch from “Off” to “On” clicks the Used checkboxes next to each Bolt-On allowance.

Table 27

Note the following limitations on these allocations:

• The Enterprise Admin cannot change the CTN Limit maximum preconfigured by AT&T (maximum number of CTNs a user account can have assigned to the same AT&T Work Data allowance).

• A user account with multiple CTNs can have the same AT&T Work Data allowance on any number of those CTNs, but each allowance counts as a separate AT&T Work Data instance.

• The 300MB Free Work Data allowances are only available to certain OpenPeak Toggle® Premium license users, and cannot be combined with other AT&T Work Data allowances for any single CTN.

• AT&T Work Data allocations can only be removed once 30 days have elapsed from the most recent Add or Change.

• AT&T Work Data allocations can be changed on a CTN as frequently as desired. • Changes to AT&T Work Data allowances can take from one to fourteen days to become active in

MMP, and they become effective from the date they are activated on the MMP UI. AT&T Work Data is considered a qualified service, meaning it is limited to active AT&T subscribers with an eligible personal wireless services data plan. Additional subscriber account restrictions apply for this service. The enterprise customer is responsible for ensuring that the AT&T Work Data allowances are applied only to User device(s) that have an eligible, active AT&T wireless services plan. Contact your AT&T sales representative to find out which AT&T wireless services plans are eligible.

AT&T Work Data Plan Setup and Allowances Configuration

The Enterprise Admin must configure the AT&T Work Data Plan types (i.e. Bolt-Ons) that will be used by the enterprise by marking the appropriate plan as ‘ON’ on the OFF/ON switch (Figure 2). This will cause all allowances offered with the respective data plan to be checked, indicating they can be assigned to End User devices on the Manage Dataplan Allowances page. The allowances can be viewed by expanding the Data Plan view (clicking on the arrow to the left of the Data Plan name). If Enterprise Admins want all checked allowances available for provisioning, they may SAVE updates or proceed to the Automation section. If they do not want to make all allowances provisionable, they can perform further configuration by un-checking the excluded allowances. There is a parent-child relationship whereby clicking/unchecking a higher-level box causes the lower-level / child boxes to be unchecked. At the lowest level individual allowance, check boxes can be unchecked.



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Once the dataplan allowances have been configured, the Enterprise Admin can SAVE updates or proceed to the Automation and/or Notifications sections, if applicable.

Figure 68

Element Descriptions for Enterprise Work Data Settings Table cont’d

Item Description AT&T Work Data Type Used check boxes

Used checkboxes next to AT&T Work Data Types (Domestic Bolt-On or International Bolt-on) will cascade that action to the Used checkbox for the respective License type.

License Type Used checkboxes

Used checkboxes next to License Types (OpenPeak Toggle® / OpenPeak Toggle® Premium / MobileIron / /AirWatch/ Good) will cascade that action to the Used checkbox for all AT&T Work Data Allowances under the License that are available to your Enterprise.

AT&T Work Plan Allowance Used

When checked, the allowance is usable on the Manage AT&T Work Data Allowances page. Unchecking does not remove the allowance from any CTNs that previously had the allowance assigned.

Max Limit per User The maximum number of CTNs per user that can be assigned to that allowance amount. Some allowances have a pre-set maximum. In such cases, the Enterprise Admin cannot set a limit higher than the pre-set amount.

Add a New Pool (applicable only for the Rate Plan dataplan – see next section)

When the link is clicked, allows administrator to create a new Pool Plan if there is an available BAN. Only one Pool Plan can be assigned to a BAN. If a BAN is not available, the administrator is advised to contact their AT&T representative to create a BAN.

Table 28

Adding a new Ra te Pla n Pool Pla n The Rate Plan dataplan supports multiple Domestic Pool Plans. Pool Plans allow domestic Rate Plan data allowances to be accumulated (pooled) among multiple devices and to have the cumulative AT&T Work Data usage for these devices applied against the accumulated data allowance. This helps enterprises to limit overage charges, because it recognizes that some devices may be under their allocated allowance while others may exceed it. The Pool Plan accumulates assigned data allowances for all participating devices and actual Work Data usage for each participating device.



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Steps to Add a New Pool 1) Click on “+Add a New Pool” 2) If a BAN is available for the new Pool Plan, MMP will present a new “Add New Pool” window. 3) In the “Add New Pool” window, MMP defaults the Pool name with the next available pool count (i.e.,

Pool 1, Pool 2, etc.). The administrator can change the pool name. 4) In the “Add New Pool” window, MMP also lists the available BANs. The administrator can choose the

first displayed BAN or choose one from the drop down menu if there are multiple BANs available. 5) The administrator can ‘Save’ or ‘Cancel’ the changes. 6) If a new Pool is created, it is displayed on the Dataplan Setting page.

Figure 69

Figure 70



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Figure 71

If a BAN is not available, MMP will direct the administrator to contact the AT&T representative to create a new BAN.

Figure 72



69

AT&T Work Data Automation Configuration

AT&T Work Data allowances can be applied automatically as new devices are introduced to the system. An Enterprise Admin can configure the allowances users may have for each of their devices (up to 3). MMP allows automation of Domestic data plan allowances only. Pooled Rate Plans and International allowances must always be manually assigned to individual CTNs. Please note that Automation rules must be defined before CTNs are imported into MMP in order for them to applied. Changing the Automation settings has no effect on any existing CTNs already in MMP – the change only affects new CTNs as they are imported or loaded. If Automation settings are not defined, then CTNs/Devices must be manually provisioned via the single or bulk Set Work Data allowance action on the Manage Dataplan Allowances page. Steps for Configuring Automation AT&T Work Data plans and allowances must be enabled before automation rules can be set. On the Dataplan Settings page, Enterprise Admins will be provided an Automation tab to enable them to configure rules that automatically provision domestic data plans for up to three devices per End User. Note: International allowances must always be manually assigned to individual CTNs. The initial settings on the Automation tab are set to None for all of an End User’s devices. The Enterprise Admin will be able to define the data plan and associated allowance that may be automatically provisioned for each device. Note: All domestic data plans and allowances that are available to the enterprise will be displayed in the Automation dropdowns. The Enterprise Admin SAVES updates. When new devices are added, MMP will provision the device(s) using the automation rules.

Figure 73



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Element Descriptions for Automation Configuration Table

Item Description

License Type Devices Subsection

Up to 3 Devices are displayed under each Service License Type (Basic or Premium), as applicable. If the Service does not have multiple license types then only one column of 3 devices (“For Device 1”, “For Device 2”, “For Device 3”) will be displayed.

Data Plan Type per Device

Drop-down to select the Data Plan type to be auto-provisioned for each device. The drop down will only include the Domestic Data Plan types (i.e., Domestic Bolt-On) that are available to the enterprise; International plans cannot be auto-configured. The initial values are set to ‘None’.

Data Plan Allowance per Device

Drop-down of the data plan allowances for each Domestic Data Plan type that is available to the enterprise. The initial values are set to ‘None’.

Table 29

AT&T Work Data Notifications

AT&T Work Data Notifications regarding Data Plan changes can be configured such that an Enterprise Admin can set email notifications On/Off and establish distribution lists under the 'Email' tab. On the AT&T Work Dataplan Settings page, go to the last tab marked ‘Notifications’. Email Notifications can be turned On or Off via the Email Off/On switch. The Distribution list can also be designated, and updates are saved.

Figure 74



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Element Descriptions for Work Data Notifications

Item Description

Email OFF/ON Switch Enterprise Admins must switch from Off to On to have MMP send notifications regarding AT&T Word Data status changes for their organization.

Distribution List Enterprise Admins can configure who receives notifications by establishing distribution lists in the Email tab.

Table 30

Manage AT&T Work Data Allowances The Manage AT&T Work Data Allowance sub-tab under Devices opens the Manage Work Data Allowances screen and allows the Enterprise Admin to view and modify the AT&T Work Data allowances for eligible CTNs.

Text Search

The Manage Work Data Allowances screen provides a Search Text Box on the top left of the page The elements which can be searched are:

• User’s First Name • User’s Last Name • User’s email address • CTN (Device column)

Note: Searches can be partial (e.g. search for “Rob” will return results with “Robert”)

Filter Search

The Manage AT&T Work Data Allowances sub-tab provides a filter search on the left-hand of the screen, which allows the admin to filter the CTN based on multiple parameters such as Services, License Type, AT&T Work Data Plan, etc. The user will select one or multiple items and then the table view will automatically refresh with each selection. Note: Selecting AT&T Work Voice will search for CTNs that are mapped back to a user who is Active for AT&T Work Voice.



72

Figure 75

Column Descriptions for Manage AT&T Work Data Allowances

Item Description

User User’s name (Last, First) as understood by MMP core. Users may appear more than once if they have more than one device. The User field links to the standard user details page.

Department Standard department value. This value may be blank.

Device CTN Device’s phone number. By clicking the text, MMP redirects to the device details page.

License Type OpenPeak Toggle®, Airwatch, Good or MobileIron license type.

D/I Represents Domestic and International. Each CTN will have at least one “D” and one “I”.

Plan This column reports the allowance description when status is active and reports the status when the status is not active.

Type Reports the Work Data type associated with a Work Data-Active CTN. This column will display Pool labels when the allowance is a Pooled allowance. Will be blank in the case of no allowance.

Actions Carries the “Set Allowance” menu item. Table 31

CTN Work Data Status Descriptions

Item Description

Active The CTN has AT&T Work Data in place – represented on the screen with the value of the allowance (e.g., 1GB, 2GB, etc.).

Changing A change in the CTN’s AT&T Work Data allowance has been requested.

Enterprise Name

Text Search

Filter Search



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Item Description

Active The CTN has AT&T Work Data in place – represented on the screen with the value of the allowance (e.g., 1GB, 2GB, etc.).

Ineligible CTN is not eligible for AT&T Work Data. If the Admin believes this status is incorrect, MMP allows an attempt to assign an AT&T Work Data allowance. Note this attempt may result in “Ineligible” if the CTN is in fact ineligible to have an AT&T Work Data Plan

Unassigned The CTN is eligible for AT&T Work Data but is not provisioned for it. Unassigning The CTN’s AT&T Work Data Allowance is being removed. Validating MMP is checking this CTN to ensure it is eligible for AT&T Work Data .

Table 32

Setting Work Data Allowances for Individual CTNs (Add or Change)

If Automation Rules are not set or were not applicable to a CTN (e.g., International allowances cannot be auto configured), then the Enterprise Admin may manually assign Work Data allowances to individual or multiple CTNs. When provisioning Work Data allowances manually, MMP presents a pop-up as a means for an admin to manage a single CTN’s allowance. After searching for the appropriate CTN on the Manage Work Data Allowances page, select the Action button to the far right of the applicable CTN row. Select the Set Allowance option as shown in Figure. This brings up the ‘Assign AT&T Work Data’ window below . The window displays the CTN’s current Domestic and International allowances. If this is the first time Work Data Allowances are being set for the CTN, then ‘None’ is displayed in the initial dropdown view. Choose the Domestic allowance, and select save.

Figure 76



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From the drop down box, choose the Domestic or International Work Data plan to assign to the CTN. MMP will then display the associated allowances that have been marked as usable by the enterprise . If an allowance was unchecked on the Dataplan Settings page, it will not be displayed in the Assign AT&T Work Data window. Select the applicable allowance(s), and Save updates. Please note that for International Bolt-On Work Data, certain Terms and Conditions must be accepted before the system can save updates. Cancel ignores any selections made and takes the user back to the Manage AT&T Work Data Allowances page. MMP sends email notifications to the End User if allowances are added, changed, or removed.

Figure 77

Note: Terms and Conditions acceptance is required to provide International Bolt-on allowances.

Setting Work Data Allowances for Multiple CTNs (Add or Change)

An Enterprise Admin can also edit or set Domestic Work Data allowances for multiple CTNs. International allowances cannot be updated via the bulk function. When provisioning AT&T Work Data allowances manually in bulk, MMP presents a pop-up as a means for the admin to manage multiple CTNs’ allowances. Data plans/allowances are set by license type, and the same allowances are applied to all CTNs within the specified license type (e.g., OpenPeak Toggle® Basic vs. OpenPeak Toggle Premium). On the Manage Work Data Allowances page, click the Checkbox beside each CTN that will be updated. All CTNs can also be selected by clicking the checkbox in the grey header.



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Next, click the Action ( ) icon on the top left of the table (next to the Text Search box) to add or change AT&T Work Data Domestic allowances in bulk. This brings up the ‘Assign AT&T Data Domestic in Bulk’ screen. The screen will display a customized view based on the license type(s) (e.g., OpenPeak Toggle® Basic vs. OpenPeak Toggle®Premium) associated to the CTNs selected for the bulk action. The same bulk update is applied to all CTNs associated with each license type. From the drop-down box, choose the Domestic Work Data plan to assign to the CTNs. MMP will then display the associated allowances that have been marked as usable by the enterprise. If an allowance was unchecked on the Dataplan Settings page, it will not be displayed in the Assign AT&T Work Data window. Select the applicable allowance(s), and Save updates. If conflicts or error conditions exist (see Error Conditions and Validations sections below) and the user opts to proceed, then MMP will only process compatible/permissible transactions. MMP will refresh the devices table on the Manage Data Allowances page to show all of the CTNs that were in conflict. No Updates will be performed on CTNs with conflicts. Cancel ignores any selections made and takes the user back to the Manage AT&T Work Data Allowances page. MMP sends email notifications to the End User(s) if allowances are added, changed, or removed.

Figure 78



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Figure 79

Error Conditions & Validations for Manual AT&T Work Data Allowance Provisioning

There are three violation conditions that the system tracks. If any of these are encountered, the user receives the corresponding feedback. The conditions are:

1. Removing an allowance that is a pre-requisite for another allowance.

2. AT&T Work Data requires a minimum active subscription period (30-days); therefore some CTNs in the selection may not have their allowance immediately removed.

3. Attempting to add an allowance that violates a Max CTN Limit

Figure 80



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Disabling or Removing AT&T Work Data

AT&T Work Data may be removed or disabled via a user initiated action or a system initiated action.

System Initiated AT&T Work Data Disable

MMP will poll the EMM solution’s inventory on regular intervals to validate that CTNs in MMP have the appropriate MDM service. If the CTN is not in the EMM solution’s inventory, then MMP starts an aging window within which a new service instance must be added on the device. MMP continues to poll the EMM solution’s inventory. If a new service instance is added within the aging window, then MMP takes no further action. If, however, a new service instance is not added on the device within the aging window, then MMP will disable AT&T Work Data service on the CTN. The CTN is listed as ‘Unassigned’ in MMP, and the End User receives email notification to the affect that AT&T Work Data service has been cancelled.

User Initiated AT&T Work Data Disable

Users may remove AT&T Work Data plans and allowances and cancel AT&T Work Data service from individual or multiple CTNs. The same steps are followed for removing CTN allowances as for adding or changing allowances. In the drop-down boxes, the user should change the existing AT&T Work Data allowances to ‘None’.

AT&T Work Voice

Introducing AT&T Work Voice AT&T Work Voice offers an additional phone line, allowing a personal mobile device to have a 2nd phone number that can be used for business purposes. AT&T Work Voice is pre-configured for your enterprise at setup.

Note: To reduce the likelihood of data charges associated with AT&T Work Voice usage being charged to the user’s personal data plan, ensure that the user, if eligible, has an allocation assigned in AT&T Work Data before assigning an AT&T Work Voice number. AT&T Work Data allowances are available only for subscribers of eligible AT&T wireless services plans. If an AT&T Work Data user exceeds the AT&T Work Data allowance, usage is charged against the user’s personal account.

AT&T Work Voice is carrier-agnostic and can be purchased for devices subscribed to virtually any wireless carrier.



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AT&T Work Voice Automation Configuration (Optional) You have the ability to automatically assign an AT&T Work Voice business number to any new and eligible user imported from the underlying service or added manually through the End User Portal. By default, your enterprise is set to OFF (No). To turn on “automatic configuration”, please follow the steps below. 1. Navigate to the Admin tab, select AT&T Work Voice Settings.

Figure 81

2. On the AT&T Work Voice Settings screen scroll down to locate AT&T Work Voice Automations section. To automatically assign new users/devices to a default setting, follow these steps:

a. Automatically Assign? Choose Yes b. Enterprise site: Select the enterprise site to which all new users/devices will be provisioned.

Note: existing users/devices will not be retroactively provisioned to this enterprise site. c. Reuse unassigned numbers: Check this if you want to reuse AT&T Work Voice numbers from

your available pool. If this is not checked, MMP will provision new AT&T Work Voice numbers for your enterprise.

d. Click the Save button.

Note: MMP will scan for new devices on a regular basis. If you do not want all new devices or users to be automatically provisioned to the same enterprise site, remember to reset the automation to No.



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Figure 82



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Creating Additional Enterprise Sites (Optional)

AT&T Work Voice requires users to be assigned to a physical business location. The address associated with the site must be a valid postal address. When an address is entered, validation of the address is done against the official USPS database to ensure accuracy. The enterprise site address is the base for AT&T Work Voice number assignments. For example, if a site is created with a New Jersey address, the AT&T Work Voice numbers assigned will have valid New Jersey area code. Important: If you want to assign an AT&T Work Voice number with a specific area code, you must set up an Enterprise Site with an address in that state. As an example, if you have employees in 5 different states and want to obtain an AT&T Work Voice number in each state, you will have to create 5 different enterprise sites. To find a specific area code based on location, one source can be found at: http://www.allareacodes.com/area-code-map.htm New sites can be added by the Enterprise Administrator using the following two navigational options. Option 1: Add enterprise site using the AT&T Work Voice Billing Sites tab (Most Commonly Used)

1. Navigate to Admin tab; select AT&T Work Voice Settings. 2. Select the Site Billing Status tab and click Add New Enterprise Site.

Figure 83



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Figure 84

3. You will now see a blank Enterprise Site screen. Complete all fields except for the Enterprise Sites Sub-Account ID and click Save. Note: The Enterprise Sites Sub-Account ID value will be populated automatically when you hit the save button. This is an internal key used by AT&T systems. 4. A popup will appear while the address is validating against the USPS database

Figure 85



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5. When the validation is complete, a status screen is displayed. If the address is verified successfully, click Confirm.

Figure 86

6. To see your newly added Enterprise Site click the Site Billing Status tab heading.

Figure 87



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Option 2: Add enterprise site using the using the Sites tab

1. Navigate to Admin tab. Select Edit Enterprise. 2. Click the Sites tab.

Figure 88

3. Click Add New Enterprise Site.

Figure 89



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4. You will now see a blank Enterprise Site screen. Complete all fields except for the Enterprise Sites Sub-Account ID and click Save.

Figure 90

Note: The Enterprise Sites Sub-Account ID value will be populated automatically when you hit the save button. This is an internal key used by AT&T systems. 5. A popup will appear while the address is validating against the USPS database

Figure 91



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6. When the validation is complete, a status screen is displayed. If the address is verified successfully, click Confirm.

Figure 92

To see your newly added Enterprise Site, navigate to Admin tab, select AT&T Work Voice Settings and click the Site Billing Status tab.

Figure 93



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AT&T Work Voice – Single User Actions Use the following steps to add, cancel, move, or port a single user to AT&T Work Voice.

Adding

Verify Enterprise Site exists You must first verify that you have at least one valid enterprise site to assign users.

1. Navigate to the Admin tab and select Edit Enterprise. If no enterprise sites exist, please refer to the Creating Additional Enterprise Sites as found in the Getting Started section of AT&T Work Voice or in Section 6.0 – Creating Additional Enterprise Sites..

Figure 94



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2. Navigate to the Users tab and select User Directory.

Figure 95



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Item Description

User First User’s first name

User Last User’s last name

Department User’s department

Platform Services assigned to the user

User Phone# User’s phone number

User Email User’s email address

AT&T Work Voice # AT&T Work Voice phone number assigned to the user

Status User’s current AT&T Work Voice status; see statuses below. Table 33

Status Description

Unassigned The enterprise is enabled for AT&T Work Voice, but users have not had the service configured for them by their Administrator. The enterprise must be in Enabled status.

Waived The Enterprise is disabled for AT&T Work Voice, and all of its user statuses show Waived. You will not be able to add AT&T Work Voice to any end user.

Adding The Enterprise Administrator has requested AT&T Work Voice for the user, and AT&T is processing the request. The enterprise must be in Enabled status.

Failed A user can be in Failed state if: A request to add the user to AT&T Work Voice failed A request to cancel AT&T Work Voice for an Active user failed

Active Users have been successfully activated with an AT&T Work Voice number

Unassigning The Enterprise Administrator has requested cancelation of AT&T Work Voice for a user, and AT&T is processing the request.

Ineligible Users are ineligible for AT&T Work Voice if they don’t have a device registered in MMP

Table 34

3. Click on the Actions button on the applicable user and select Add AT&T Work Voice Service. Note: To be eligible for AT&T Work Voice service, the status of the user must be “Unassigned”. If the status is “Ineligible”, the user has not registered their device with their EMM provider.



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Figure 96

4. A popup window will appear. Select Add New or Reuse.

Note: Use Add to request a new Wireless number or use Reuse to reassign an existing Wireless number from your current pool of numbers to a new user.

Figure 97

5. Go to the Enterprise Site dropdown and select the desired Enterprise Site for the user. 6. Click the Confirm button.



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Figure 98

7. View the Status field. The initial status will be set to Assigning. 8. When the status changes to Active, the user now has an AT&T Work Voice number assigned.

Figure 99

9. Once End Users are in an “Active” status, they will receive a “Welcome to AT&T Work Voice” email with setup instructions to activate AT&T Work Voice.

10. The End Users will download and install the AT&T Work Voice client from their respective device’s application store.



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11. When they open the AT&T Work Voice application for the first time, End Users will see the U.S. End User License Agreement (EULA), which governs use of AT&T Work Voice. They must read the EULA and then click Accept to continue logging in.

12. End Users must enter their user names and password, and tap Sign in. The first time End Users sign in they will be prompted to change their password. See Password Policy for the minimum password requirements.

iOS EULA Android EULA

iOS Sign In Android Sign In



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Note: If End Users forget their password, they can tap “Forgot your password?” AT&T Work Voice immediately sends a temporary password to their registered email address. They can use this temporary password to sign in, and then enter a new password when prompted.

Cancelling

1. Navigate to the Users tab and select User Directory. 2. Click the Actions button and select Cancel AT&T Work Voice Service option for any applicable user

in an Active status.

Figure 100

3. Select Retain for Reuse or Delete Number.

• The Retain for Reuse action will save the AT&T Work Voice number in your pool to reassign to another End User. Billing will continue, because you have the option to assign the number to another End User.

• The Delete Number action will disconnect the AT&T Work Voice number from your enterprise so that it cannot be reassigned. Billing will stop for the deleted number.



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Figure 101

Retain for Reuse Confirm the action by clicking Yes or No. By clicking Yes, the AT&T Work Voice number is added to your pool of numbers and can be reassigned to another End User.

Delete Number Confirm the action by clicking Yes or No. By clicking Yes, the AT&T Work Voice number is permanently removed from your enterprise.



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The User Directory screen will now reappear with a status of Unassigning next to the End User you just cancelled. Once de-provisioning of the number is completed, the user’s status will change to Unassigned (if successful) or Failed. If the cancellation fails, retry the transaction or call AT&T Support.

Figure 102



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Moves - Number Portability

Transferring a Current User’s Existing AT&T Wireless Number to an AT&T Work Voice Wireless Number This section describes the steps and processes necessary to “Move” a current End User’s existing AT&T wireless number to a new AT&T Work Voice wireless number. This section only applies to Number Portability scenarios for current End Users that have an existing AT&T wireless number installed on a mobile device. Initiating a “Move” of an AT&T wireless number is not a typical number portability scenario involving a transfer from one mobile device to another mobile device (e.g., trading in an ‘old’ mobile device for a ‘new’ mobile device, but retaining the same AT&T wireless number). Instead, it is a ‘Move’ of a current AT&T wireless number associated with an AT&T mobile device to the AT&T Work Voice mobile application. The AT&T Work Voice mobile application can then be installed as a second AT&T wireless number on any supported mobile device associated with any U.S. mobile service provider, but an AT&T Work Voice wireless number cannot be installed as the primary wireless number for the device. “Move” intervals:

• Week Days: ranges from real time to 8 hours • Weekends: the interval may be longer as there is a reduced support staff

Using the “Move” transaction, the End Users will still be able to use their current device while the network is reprovisioning the number. MMP status will be in an “assigning” state. During the actual AT&T Work Voice activation (which takes seconds), the End Users will be without any communications service on the User’s device(s) previously associated with their AT&T wireless number or their new AT&T Work Voice wireless number. For this reason, it is highly recommended that Administrators submit ‘Move’ requests outside of normal business hours in order to minimize this disruption to End Users. The following steps are only compatible with an AT&T wireless number for which the Enterprise has financial responsibility and control (including AT&T wireless number that were formerly owned by the User and have successfully completed the TOBR process described in Appendix B). 1. Navigate to the Users tab and select User Directory. 2. Click on the Actions button on the applicable user and select ADD AT&T Work Voice Service.

Note: To be eligible for AT&T Work Voice service, the status of the user must be “Unassigned”. If the status is “Ineligible”, users have not registered their device(s) with their EMM provider.



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Figure 103

3. Select Transfer Wireless or Landline.

Figure 104

4. Click the appropriate Enterprise Site

• Select Wireless from the Number Type dropdown • Select AT&T from the Carrier drop down. This will unhide Wireless Number and Wireless BAN

fields. • Enter the Wireless Number with the corresponding Wireless BAN (Billing Account Number) for the

User.



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Figure 105

The following table provides the additional data that will be required based on options selected above.

Field Name Value Description

Enterprise Site Drop-Down Choices All values that have been defined will be available in the drop-down.

Number Type Wireless or Landline

Select Wireless. A Move transaction is only available for AT&T Wireless subscribers.

Carrier AT&T Select AT&T. A Move transaction is only available for AT&T Wireless subscribers

Wireless BAN Billing Account Number (BAN) This should appear on the subscriber’s wireless bill.

Wireless Number

Existing Wireless Number

The AT&T wireless number assigned to the wireless device.

Table 35

5. Click the Confirm Button. 6. The User Directory reappears with the AT&T Work Voice status of “Adding” for the User, and the entered AT&T Work Voice Number is populated under the AT&T Work Voice # column. The Status changes to “Active“ once AT&T Work Voice service successfully provisions in the AT&T network. If this provisioning process fails, the User’s status changes to “Failed”.



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Figure 106

7. Upon successful “Move” completion, the Administrator will see the Status change to “Active” once the AT&T Work Voice service successfully provisions and is assigned to the User in the AT&T Work Voice back-end systems. The User will receive an AT&T Work Voice Invitation Setup email at the email address specified for the User in the MMP Console.

Important Note to Administrators and Users

After installing the AT&T Work Voice client, if Users have any issues logging in, they should power down/turn off all of their device(s) formerly associated with the AT&T wireless number (e.g. mobile smartphones, tablets, etc.) and turn them back on. The network should correctly synch itself.



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Port-Ins - Number Portability Port-in a current User’s Existing Wireless Number or landline from another Carrier

This section describes the steps and processes necessary to ‘Port-In’ a current User’s existing landline or non-AT&T wireless number to a AT&T Work Voice wireless number. This section only applies to current Users that have an existing landline (including residential, Small Office/Home Office (SOHO) business, PBX business, etc.) or an existing non-AT&T wireless number installed on a mobile device. Before initiating a “port-in” to AT&T Work Voice, please refer to the important information in Appendix A. There may be financial penalties with your existing Carrier is your contract is still in effect. Initiating a ‘Port-In’ of a landline or non-AT&T wireless number is not a typical Number Portability scenario involving a transfer from one mobile device on one U.S. mobile carrier to another U.S. mobile carrier (e.g. transferring a PBX landline to a mobile device or transferring a non-AT&T wireless number from carrier A to carrier B). Instead, it is a ‘Port-In’ of a current landline or non-AT&T wireless number associated with a non-AT&T mobile device to the AT&T Work Voice mobile application. The AT&T Work Voice mobile application can then be installed as a second wireless number on any supported mobile device associated with any U.S. mobile service provider. The AT&T Work Voice wireless number cannot be installed as the primary wireless number on a device. Porting intervals:

• Standard intervals to ‘port-in’ a non-AT&T wireless number typically takes between 3 to 5 business days.

• Requests to ‘port-in’ a landline typically takes a minimum of 5-7 business days to complete. Note: To ‘Move’ current Users that have an existing AT&T wireless number to AT&T Work Voice, please reference the “Moves” section. 1. Navigate to the Users tab and select User Directory. Click on the Actions button on the applicable user and select ADD AT&T Work Voice Service. Note: To Add AT&T Work Voice service, the status of the End User must be “unassigned”. Tip: if the status equals “ineligible”, the user has not registered their device with their EMM provider.



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Figure 107

2. Select Transfer Wireless or Landline.

Figure 108



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Figure 109

3. Click the Enterprise Site dropdown. Select the site appropriate for the End User, the Number type drop-down (choices are either Wireless or Landline) and the Carrier drop-down (choices are AT&T or Other). Click the Next button.



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Figure 110

Note: The information you provide must exactly match your current service provider’s records. If there is a mismatch in the data, the transfer will be delayed. You can refer to a recent bill or call your current service provider to verify your information. This is especially important if you have a PIN or password on your account that you can’t remember.

Field Name Additional Data required

Authorization First Name Enter the first name of the person authorizing the port procedure

Authorization Last Name Enter the last name of the person authorizing the port procedure

Existing Account Number Enter the landline or non-AT&T wireless number’s current billing account number

Existing Account Authorization Code

Enter the landline or non-AT&T wireless number’s authorization code (if applicable). This would have been established with the Carrier at the start of service.

First 6 Digits of Phone Number to Port Enter the landline or non-AT&T wireless number’s first 6 digits

Last 4 Digits of Phone Number to Port Enter the landline or non-AT&T wireless number’s last 4 digits

Table 36



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7. After additional data is entered, click Confirm. The User Directory reappears with the AT&T Work Voice status for the user of Adding and the future AT&T Work Voice wireless number is populated under the AT&T Work Voice # column. The Status changes to Active once the AT&T Work Voice service successfully provisions in the AT&T network. If this provisioning process fails, the user status changes to Failed.

Figure 111



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AT&T Work Voice - Bulk Actions MMP allows the Enterprise Administrator to provision and cancel AT&T Work Voice for more than one End User at a time. Bulk actions can be used for Additions or Cancels only. Please note that Bulk Moves and Bulk Port-ins are not supported at this time.

Bulk Additions

When adding AT&T Work Voice service, the status of the End Users must be “Unassigned” or “Failed”. If an End User’s status is “Ineligible”, the End User has not registered the device with the EMM provider and is not eligible for AT&T Work Voice. Bulk Addition Steps:

1. Navigate to the Users tab; select User Directory. 2. To bulk order for multiple End Users on the screen, mark the checkbox next to the “Actions” button

for each End User. Note: the End User must be in either “Unassigned” or “Failed” status for the action to be successful.

3. Click the button and select Add AT&T Work Voice Service from the Actions box.

Figure 112

4. A popup window will appear. You will see the number of End Users that will be assigned a new AT&T Work Voice number and those that are ineligible.



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5. Select the Enterprise Site to assign from the drop-down. All the End Users in this bulk transaction will be associated to this enterprise site and receive an area code associated to the enterprise.

6. Determine if new AT&T Work Voice numbers will be assigned or if you will reuse numbers available in the enterprise’s pool (if there are available numbers) . If there are more End Users than available numbers in the pool, MMP will automatically request new Work Voice numbers once the reuse pool is depleted

a. To assign brand new AT&T Work Voice numbers, leave the default unchecked setting for the check box

b. To reuse existing unassigned numbers from your pool, click the check box for “Reuse unassigned numbers from my pool”. The available number of AT&T Work Voice Number will appear in parenthesis.

i. Note1: the area code/numbers assigned are whatever is available in the pool. These are not assigned based on the enterprise site selected.

ii. Note2: if there are not enough numbers in the pool, MMP will automatically request brand new Work Voice numbers for the additional users.

After clicking “confirm”, the Administrator will be taken back to the User Directory screen. All eligible End Users will have their status set to Adding. Once provisioning is complete, the End Users’ status will change to Active.



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Figure 113

Error Handling

For any End User that is not eligible as part of the Bulk Additions, the popup will display a message informing you of the number users that are in error status.

Figure 114



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Bulk Cancellations

When cancelling AT&T Work Voice service, the status of the End User must be “Active”. When cancelling, there will be two options available:

• Retain for Reuse: The AT&T Work Voice number will be added to the enterprise pool of available numbers. This is referred to as a “soft disconnect”.

• Delete: The AT&T Work Voice number will be disconnected and no longer available to the enterprise. This is referred to as a “hard disconnect”.

Bulk Cancellation Steps:

1. Navigate to the Users tab and select User Directory. 2. To bulk cancel for multiple End Users on the screen, mark the checkbox next to the “actions”

button for each End User. Note: the End User must be in “active” state for this action to be successful.

3. Click the button and select Cancel AT&T Work Voice Service from the Actions box.

Figure 115

4. A popup window will appear. You will see the number of End Users that will be cancelled. 5. Select Retain for Reuse or Delete Number. • The Retain for Reuse action will save the AT&T Work Voice number in your pool to reassign to

another user. If you select this option, AT&T will continue to bill for these AT&T Work Voice licenses. • The Delete Number action will disconnect the AT&T Work Voice number from your enterprise and

cannot be reassigned. Billing will stop for these AT&T Work Voice licenses.



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Figure 116

Retain for Reuse Confirm the action by clicking Yes or No.

By clicking Yes, the AT&T Work Voice number is

added to your pool of numbers and can be reassigned to another user.

Delete Number Confirm the action by clicking Yes or No.

By clicking Yes, the AT&T Work Voice number is

permanently removed from your enterprise.

6. The User Directory screen will now reappear with a status of Unassigning next to the End User you just cancelled. Once the de-provisioning of the number is completed, the user’s status will change to Unassigned (Successful) or Failed. If the cancellation fails, retry the transaction or call AT&T Support.



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Error Handling

For any End User that is not eligible as part of the Bulk Cancellation, the popup will display a message informing you of the number of users that are in error status.

Figure 117



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AT&T Work Voice Billing When AT&T creates your enterprise in MMP and enables you for AT&T Work Voice, specific billing related information will be entered, as it is required for automation. You may also be asked for the AT&T Work Voice Foundation Account Number (FAN) or the Billing Account Number (BAN) when reporting a trouble. Enterprise Admins can view their AT&T Work Voice Billing Account information using the following steps.

1. Navigate to the Admin tab, click the “Actions” button and select AT&T Work Voice Settings. 2. Your enterprise information is on the AT&T Work Voice tab.

Figure 118

Sites AT&T Work Voice requires users to be assigned to a physical business location. The Site billing status tab under the AT&T Work Voice configuration page provides a means of creating sites in MMP. The page shown in Figure 116 allows Enterprise Admins to see all existing sites, and it also allows them to configure new sites for use with AT&T Work Voice. When adding such a site, you must provide a valid postal address.



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Figure 119

When enabled for AT&T Work Voice, MMP must configure AT&T Work Voice back-end systems when new sites are created. The Site Billing Status tab will report sites that are ready for AT&T Work Voice users to be assigned. Only sites with a Billing State of “Active” can be used to assign users.



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7. Audit / History

MMP shows all recorded historical actions and events under the Audit/History tab. You can sort, filter and search this information in the same way as other pages in MMP. You cannot take any actions on the history items; the page is intended for auditing purposes only.

Figure 120

Column Descriptions for Audit/History Table

Item Description

Subject Often the affected user’s user name/email address or affected CTN

Action Summary of the event Details Full details of the reported event Activity Date/Time Date/Time stamp for the event



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8. Reports

The Services tab provides access to an enterprise’s AT&T Work Voice number report, the estimated OpenPeak Toggle® container Data Usage by all enabled users in the enterprise, as well as AT&T Work Data Reporting .

AT&T Work Voice Number Summary Report This screen displays the user details for all of the enterprise’s AT&T Work Voice numbers that are assigned to a user. The top of the screen has a summary of the AT&T Work Voice number usage for the enterprise.

Figure 121

Click on the Export button to export all of the contents of the AT&T Work Voice Number Report to a CSV file.

Column Descriptions for AT&T Work Voice Number Report Table

Item Description AT&T Work Voice # AT&T Work Voice number

User Email Email address for users who have an AT&T Work Voice number assigned Will be blank if the number is unassigned, and is available for user assignment

User First First name of the user who has an AT&T Work Voice number assigned Will be blank if the number is unassigned, and is available for user assignment

User Last Last name of the user who has an AT&T Work Voice number assigned Will be blank if the number is unassigned, and is available for user assignment

Department Department associated with a user who has an AT&T Work Voice number assigned Will be blank if the number is unassigned, and is available for user assignment

Status AT&T Work Voice status for a user who is associated an the AT&T Work Voice number Will be blank if the number is unassigned, and is available for user assignment

Table 37



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Data Usage This screen displays a breakdown of the estimated data consumption for each device’s OpenPeak Toggle® container in the enterprise. You can display a reduced set of users by filtering the results via the table drop-down filters. The current month is the Usage Period default. You can use the Usage Period fields to expand the usage reporting by up to six months. This table shows all estimated business data usage within the OpenPeak Toggle® container. MMP displays the estimated data usage for each installed app, and categorizes them into Wi-Fi, cellular network, and roaming usage. Note: Data Usage is only estimated for OpenPeak Toggle® enabled devices, and such estimates may be different from the actual amount billed.

Figure 122

Column Descriptions for Data Usage Table

Item Description User Name User’s first and last names Department User’s department within the enterprise User Phone# User’s phone number WV Status AT&T Work Voice status for the device's user. D-Dom I-Int’l

AT&T Work Data allowances’ Domestic vs International designator

Allowance If AT&T Work Data is provisioned the User’s Domestic and/or International AT&T Work Data allowance is listed. If AT&T Work Data is NOT provisioned – User’s Domestic AT&T Work Data status.

Type If AT&T Work Data is provisioned the type of allowance’s provisioned. Will be blank if AT&T Work Data is NOT provisioned

Wifi Estimated Wi-Fi data usage in MB for the selected time period Cellular Estimated cellular data usage in MB for the selected time period Roaming Estimated data usage while roaming for the selected time period Total Total estimated data usage in MB for the selected time period

Actions Quick action icons for the View User and Device Data Usage (usage broken down by applications within the container)

Table 38



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Device Data Usage This screen below displays the estimated data usage for an individual user’s device within the OpenPeak Toggle® container. MMP displays the estimated data usage for each installed app, and categorizes them into Wi-Fi, cellular network, and roaming usage. Note: Data Usage is only estimated for OpenPeak Toggle® enabled devices, and such estimates may be different from the actual amount billed.

Column Descriptions for Estimated Device Data Usage Table

Item Description App Name The name of the application installed on the device Wifi The estimated amount of Wi-Fi data usage by the installed app Cellular The estimated amount of cellular network data usage by the installed app Roaming The estimated amount of cellular roaming data usage by the installed app Total The total estimated amount of data usage by the installed app

Table 39

AT&T Work Data Reporting This screen displays AT&T Work Data details across the enterprise, starting with a breakdown of how many CTNs have an AT&T Work Data allowance assigned. Billing details are directly below the allowance counts. The remainder of the page reports details of how many of each type of allowance is assigned.

Figure 123

AT&T Work Data Pool Report Clicking the Pool Details button from the screen above navigates the Admin to the AT&T Work Data Pool Report. This page displays all Rate Plan Pool details for the enterprise.



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Figure 124



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9. Troubleshooting

AT&T Work Voice Troubleshooting

Wi-Fi Configuration

AT&T Work Voice is a business voice application for mobile devices. As a mobile Over-The-Top (OTT) VoIP application, calls can be made via Wi-Fi or cellular networks (4G LTE and/or 3G UMTS). The following specific requirements must be met to provide the best possible quality.

Mobile Device Wi-Fi Support

Mobile devices should support Wi-Fi capability:

• 802.11a • 802.11b • 802.11g – preferred • 802.11n – preferred • 802.11ac – preferred

Firewall Configuration

AT&T Work Voice requires Internet access to its servers. Specifically, the following is required:

• FW policy to enable ports 443 for TLS protocol, for SIP and HTTPS traffic. • FW policy to enable ports 10002 – 39999 for destination • IP 12.130.30.73, for RTP/Media traffic.

Wi-Fi networks can be public or private, as long as the user has the ability to authenticate to that network (if it is secured).

Quality Level Recommendations

Network Parameter Recommended Value

Maximum end-to-end delay between devices connected to the Wi-Fi network and the AT&T Work Voice servers, receiver device and Internet

< 100ms

Maximum Jitter < 20ms

Maximum Packet Loss Rate 0.5%

Bandwidth/call 120Kbps*

Minimum Wi-Fi AP signal strength {Green – preferred, Orange – limit)

Signal (dBm)

Bandwidth (Mbps)

Signal (dBm)

Bandwidth (Mbps)



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-68 54 -82 11

-68 48 -87 9

-75 36 -88 6

-79 24 -85 5.5

-82 18 -86 2

-84 12 -89 1

Table 40

In order to provide quality service for the AT&T Work Voice calls, the following is recommended:

• Wi-Fi AP site planning - for maximum signal strength • End-to-end Quality of Service (QoS) tailored to VoIP/sensitive application and services

• Simulate a desired service load on an Access Point (AP) (i.e., the desired number of simultaneous calls per AP).

• Estimate the required BW per AP based upon the desired number of simultaneous calls per AP. • Use the Wireless Multimedia (WMM) Classification of Voice or any other QoS technique to give

AT&T Work Voice calls traffic precedence. • Apply IP DSCP to WMM QoS mapping to preserve the same QoS end-to-end.

How to send an AT&T Work Voice Trouble Report (from the Client Device) iOS

1. Login to the client 2. Click Me 3. Select About 4. Click Help 5. Select Report a Trouble

Android

1. Click the hardware Menu Button 2. Select Settings 3. Click Report a Trouble

Information needed for the report

1. Description of the scenario that caused the defect 2. AT&T Work Voice Report ID # (auto-generated) 3. Device Model 4. OS Version 5. Time stamp of defect found 6. AT&T Work Voice Version



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How to find your Device Model and OS version

iOS

1. Go to Settings 2. Click General 3. Select About

Android (Most Devices)

1. Go to Settings 2. Click About Device 3. Select Status

How to find the AT&T Work Voice Version

iOS

1. Open AT&T Work Voice 2. Sign In 3. Select Me 4. Click About 5. The Version Number should be on the top of the screen



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10. Enterprise Admin FAQ

What is MMP? MMP stands for Mobility Management Platform. MMP is AT&T’s platform for supporting mobility solutions by providing a single integrated view of and access to multiple services. What browsers are supported? MMP supports Internet Explorer® 8 and 9 browsers (compatibility mode must be turned off) and the latest versions of Firefox® and Chrome™ browsers. What is an alert? An alert is a confirmation that MMP has detected that an event has occurred at the service level that requires further action. Examples of alerts include notice that a new user has been added or a policy violated. MMP can group (or map) similar alerts and give them a generic name that is consistent and easily recognizable, regardless of the source of the alert. MMP can harvest the alerts from the underlying services and group them together under the configured alert mappings. What is a BAN? BAN stands for the Billing Account Number (or Base Account Number), which enables AT&T systems to manage billing and information tracking. Various AT&T systems currently use two types of BANs to manage billing and information tracking: AT&T Work Data BAN and OpenPeak Toggle® Enterprise License BAN. The relevant BANs should already be set up for your account. What is a FAN? Foundation Account Number – used as a single data reference point for an enterprise, FANs act as a parent to one or more BANs. What is a CTN? A Customer Telephone Number, more commonly known as the cellphone number. What is an instance? An instance is a specific implementation of a given service. Within an enterprise account, multiple instances of a service may exist. MMP allows you to create each instance as a separate connection and to aggregate all the instances together in the MMP. What are services? Services are external applications that deliver information and functionality to the MMP. Services include separate applications such as OpenPeak Toggle®, MobileIron, Airwatch, or Good. What is SSO?



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Single Sign On. SSO is the ability to navigate directly from MMP to an instance on an underlying service without the need to manually log in to the service. Single sign-on can be initiated from many screens in MMP including the Users Dashboard, Devices Dashboard, and Alerts Dashboard. What is VAS? Value Added Services – used interchangeably with Services. Why did the Enterprise Admin not receive a welcome email? The welcome email could be in a spam folder; always check this folder if an expected email does not arrive. If the email is not in your spam folder, contact the AT&T MSS Application Support Desk (1 888 292 7099). How can I add a user to MMP? MMP’s current release does not allow you to add users to the integrated service instances from the MMP portal. Users should first be added to the underlying services, and MMP will import them during the next scheduled synchronization. How can I add a device to MMP? MMP is currently not configured to allow Admins to add a single device to MMP (although you can assign a contact number [User Phone#] to a user in the User Directory). However, once an instance is added to MMP, this will import all users and their associated devices. How do I delete a User in MMP? MMP is not currently configured to allow Admins to delete a User via MMP. Access the underlying instance, and delete the user there. MMP will reflect the change after the next synchronization takes place. What happens if I delete a device? Enterprise Administrators cannot delete a device from MMP. Remove the device from the underlying instance first. MMP will reflect the change after the next synchronization takes place. Why can’t I see any alerts for my Enterprise’s devices? You must create alert mappings in order for MMP to harvest alerts from the underlying services. Do this in the Alerts Mapping tab of MMP.



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Figure 125

In the Alert Type field, specify a generic category name for alerts of the specific nature. In the Description field, enter a description for the alert type. You can apply a priority level to each alert. Once an Alert Type is created, the alert has the status of Enabled, which means MMP polls for such alerts. The Mapping Attribute information determines what information MMP uses from which underlying service to detect the alert. It is possible to map multiple services and multiple API values for each given service, against a particular alert type. How can I delete an alert? You cannot delete alerts from MMP. Go to the Alert Viewer tab and click Accept for an alert or for multiple alerts. Once accepted, MMP removes the alert(s) from the list, and archives the alert(s). How can I get an email out to all my iPhone® users? In the Create Notification screen, you can broadcast notification emails to groups of users by applying the desired filters under the distribution options for Department, Device, and Operating System. To send an email to all iPhone users, populate the Operating System field with iOS, and the Device field with IPHONE, and ensure that the Send Email checkbox is ticked. You can reach the Create Notification screen by clicking on the Create Notification link in the Actions drop-down list, or by clicking on the Send Notification icon in the Alerts table, User Directory table, or Device Inventory table.



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Figure 126

Figure 127

How can I add more licenses to my service instances? Enterprise Administrators cannot add (or delete) any service or instance licenses. How can I add more departments to my Enterprise? Add departments by clicking on the Create Department link in the Actions drop-down list.



124

Figure 128

How can I see a count of users bringing their own devices? From the Devices tab, click the Dashboard link to view the Device Dashboard. The Device Owner section, which is highlighted in the screen below, shows the number of devices in your fleet that are company-owned, and the number that are personally owned devices.

Figure 129

Why would a device not be eligible for AT&T Work Data? There are a variety of reasons why a user might not be eligible for AT&T Work data. These may include but are not limited to:



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• End User is not an Active AT&T user • End User does not have an AT&T data plan on their account • End User is not on a PostPaid Account • End User is on a Reseller Account

• End User is on aCoPay account • End User is on a Split Liability account

Are there any AT&T Work Data device assignment restrictions? AT&T Work Data can only be removed once 30 days has elapsed from the most recent Add or Change. New AT&T Work Data allowances may take up to 20 days to take effect. On how many devices can a user use an AT&T Work Voice Number? Users are allowed to use a maximum of three (3) devices for each OpenPeak Toggle® license. How do I know which numbers are not assigned yet? Navigate to the Services Tab, and then select AT&T Work Voice. The AT&T Work Voice Number Report displays the count of AT&T Work Voice numbers assigned, unassigned and total. The table below lists all AT&T Work Voice numbers, and if assigned, their associated user details.

Figure 130

How do I know how many AT&T Work Voice numbers have been assigned, and how many are left? Navigate to the Services Tab, and then select AT&T Work Voice. The AT&T Work Voice Number Report displays the count of AT&T Work Voice numbers assigned, unassigned and total. The table lists all AT&T Work Voice numbers, and if assigned, their associated user details.



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Appendix

Appendix A

Things to Know BEFORE you ’Port-In’ an Existing landline or non-AT&T wireless number Early Termination Fees (ETFs) Fees may apply on the current landline or non-AT&T wireless number if the current User is terminating an active contract before all contract terms have been fulfilled on the User’s current landline or non-AT&T wireless service – to avoid misunderstandings, have the Users check their current contract or consult with their current service provider representative and know in advance what, if any, ETF charges may apply regarding their current landline or non-AT&T wireless number before initiating a ‘Port-In’. Features Initiating this process may result in a loss of current User capabilities. As an example, AT&T Work Voice does not currently support International calling capabilities (including International Roaming) or various call feature capabilities such as Three-Way Calling and Call Conferencing from the ‘Business’ container. Voice Mail The User will no longer have the ability to access prior messages on the User’s former voicemail account after the ‘Port-In’ request is initiated – prior ‘Saved’ and ‘Unread’ messages will not be transferred. The User will receive a new voicemail account associated with the User’s AT&T Work Voice wireless number, and configuration and setup of a new AT&T Work Voice voicemail account (including a Greeting) will be required. Once the new AT&T Work Voice voicemail account is established, all new incoming messages will be deposited in the new AT&T Work Voice voicemail account. Financial Responsibility Determine Who Currently Controls and has Financial Responsibility of the landline or non-AT&T wireless number Before the Administrator initiates a Number Portability ‘Port-In’ of a current landline or non-AT&T wireless number, the Administrator must first determine who currently is assigned and has financial responsibility for the landline or non-AT&T wireless number (e.g., an Individual or the enterprise) that is to be ‘Ported-In’ to an AT&T Work Voice wireless number. If the current number is an AT&T landline, please see the Corporate Enrollment section (i) below. Corporate Enrollment - For a current User Individual-controlled AT&T landline number For an AT&T landline number currently assigned to an Individual who currently has financial responsibility, the AT&T landline number ownership and billing responsibility must first be transferred to the enterprise before the Number Portability ‘Port-In’ request can be initiated. Known as Corporate Enrollment, the enterprise is required to get written consent from the current Individual that controls and currently has financial responsibility for the AT&T



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landline number before initiating the transfer. Once obtained, the Administrator must initiate a Transfer of Business Responsibility (TOBR) request for the AT&T landline number by calling an Authorized Order Placer (AOP) at the AOP line: 1-800-999-5445 Monday through Friday, 8a.m. to 8.p.m. Eastern Time Additional information on such transfers will be provided at the time of order placement. This TOBR process must complete before executing the following ‘Port-In’ workflow in MMP. This change will 1) result in the AT&T landline number commencing to be billed to the enterprise’s Billing Account Number (BAN) and Foundation Account Number (FAN) and 2) the individual User will no longer have any right to control the use of landline or non-AT&T wireless number – the enterprise now has control of and financial responsibility for the landline or non-AT&T wireless number. Porting Intervals A request to ‘port-in’ a non-AT&T wireless number as an AT&T Work Voice wireless number typically completes within 3 to 5 business days. Requests to ‘port-in’ a landline as an AT&T Work Voice wireless number typically take a minimum of 5-7 business days to complete. You can check the status of your number transfer at http://www.att.com/port. In most cases, if there is an issue or question, you will receive a phone call from the AT&T Port Activation Center requesting additional information. If you receive a message from AT&T, it is very important that you respond as quickly as possible. AT&T cannot continue the transfer process until the issue is resolved.

http://www.att.com/port



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Appendix B

Prerequisites – Things to Know BEFORE you ’Move’ an Existing AT&T wireless number Early Termination Fees (ETFs) Note that Early Termination Fees (ETFs) may apply on the current AT&T wireless number if the current User is terminating an active contract before all contract terms have been fulfilled on the User’s current AT&T wireless service. To avoid misunderstandings, have the Users check their current contract or consult with an AT&T representative and know in advance, what, if any ETF charges may apply regarding their current AT&T wireless number before initiating a ‘Move’. Features Initiating this process may result in a loss of current User capabilities. As an example, AT&T Work Voice does not currently support International calling capabilities (including International Roaming), as well as call feature capabilities such as Three-Way Calling and Call Conferencing from the ‘Business’ container. Voice Mail The User will no longer have the ability to access prior messages on the User’s former voicemail account after the ‘Port-In’ request is initiated – prior ‘Saved’ and ‘Unread’ messages will not be transferred. The User will receive a new voicemail account associated with the User’s AT&T Work Voice wireless number – configuration and setup of a new AT&T Work Voice voicemail account (including Greeting) will be required. Once the new AT&T Work Voice voicemail account is established, all new incoming messages will be deposited in the new AT&T Work Voice voicemail account.



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Trademarks

Firefox® is a registered trademark of the Mozilla Foundation. Internet Explorer® is a registered trademark of Microsoft Corporation. iPhone® and iPad® are registered trademarks of Apple Inc. Android™ and Chrome™ are trademarks of Google Inc. AirWatch® is a registered trademark of AirWatch, LLC. MobileIron® is a registered trademark of MobileIron. Toggle® is a registered trademark of AT&T.

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