Date post: | 28-Nov-2014 |
Category: |
Devices & Hardware |
Upload: | john-dannunzio |
View: | 417 times |
Download: | 0 times |
AudioCodes SEMQuick Overview
2014
John D’AnnunzioVP Sales
VoIP Triage Complexity
Virtualization BYOD
Data Network Security
VoIP applications operate on top and parallel to existing infrastructure:
IT Departments need to manage new trends with fewer resource:
The Cloud
Legacy Telephony
IT Benefits• Identifying local and remote root cause of voice issues – Save IT Time and Money• Being notified on VoIP network problems as they appear • Deciding on bandwidth expansions• Verifying service provider SLA
Branch ABranch B Branch C
MPLSPSTN
Unmanaged Networks
SIP trunk
Service provider SLA ITSP
IP-PBX
Mediant 3000 E-SBC
WiFi high jitter
VoIP Quality of Experience, a challenge for the enterprise and SP
Over utilized links
Internet
VoIP troubleshooting Dilemma
WHERE DO I START ???
Market research:“When it comes to troubleshooting performance issues,
organizations spend 58% of the available time identifying the root cause of an issue”
Key challenges for APM:1) time spent on troubleshooting performance issues2) Identify performance issues before they affect the
end user”
SEM Reports & Views Examples
• Provide reports which helps to diagnose the problem
• Real-time view of the network performance
• Alerts the operator when problem starts to occurs
Hourly quality breakdown Point to point analysis
Real-Time Network View Daily quality breakdown
The SEM way
Data Center
Branch Office 1
Branch Office 2
Mediant3000 E-SBCMediant1000 E-SBC
John James(Remote Worker/WAHA)
PC SIPClient
Wi-FiHome-spot
PSTN
ITSP
EMS-SEM
TDM
trun
k 1
Inter branch trunk 1
Branch 1 - SIP trunk
Inter
bran
ch tr
unk 2
QoE CDR
QoE CDR
SEM
1. Voice quality is measured on AudioCodes SBCs and gateways (on both VoIP and TDM links)
2. QoE CDRs sent to SEM3. SEM performs QoE in-depth
analytics and reporting
App server
trunk 3
SEM In Lync Environment
* Roadmap 07/2014 – Lync CDR collected directly from Lync
Thank You!