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The
Psychology
of Leadership
and Enhanced
Performance
Sa
ch
in N
an
dh
a P
hD
, P
gD
ip, M
En
g,
MA
(H
on
)
AUM CONSULTING
INFORM TRANSFORM IMPACT
1
IF you can keep your head when all about you
Are losing theirs and blaming it on you,
If you can trust yourself when all men doubt you,
But make allowance for their doubting too;
If you can wait and not be tired by waiting,
Or being lied about, don't deal in lies,
Or being hated, don't give way to hating,
And yet don't look too good, nor talk too wise:
If you can dream - and not make dreams your master;
If you can think - and not make thoughts your aim;
If you can meet with Triumph and Disaster
And treat those two impostors just the same;
If you can bear to hear the truth you've spoken
Twisted by knaves to make a trap for fools,
Or watch the things you gave your life to, broken,
And stoop and build 'em up with worn-out tools:
If you can talk with crowds and keep your virtue,
' Or walk with Kings - nor lose the common touch,
if neither foes nor loving friends can hurt you,
If all men count with you, but none too much;
If you can fill the unforgiving minute
With sixty seconds' worth of distance run,
Yours is the Earth and everything that's in it,
And - which is more - you'll be a Man, my son!
IF R
ud
ya
rd K
iplin
g
2
“Serving society is developing my
business, developing my business is
serving my family, serving my family is
developing the Self and developing the
Self is my path to contentment.”
3
PSYCHOLOGY OF LEADERSHIP &
ENHANCED PERFORMANCE
Yet, it can be said with some certainty
that for most people the mind is an enigma, paradoxical and uncontrollable. In effect we have a tool that we hardly
control. For the most part the mind seems to have a mind of its own. We seem to be able to control the direction of
our thoughts, but only very sporadically, and with short bouts of intensity. For the most part, and for most people,
the mind drives us. It does so through desire and insecurity which then becomes fear, this fear often leads to
competition, which often translates into office politics and a struggle for power. The struggle for power and position
is nothing more than a search for security. Furthermore, we seem unable to control what we think about and when
we think about it. We can’t help but take our work home – the up times and the down times; both of which are
distracting and often we are unable to concentrate.
on the needs of our family.
Leadership is about gaining a firm control
of our mind and senses. Leadership can be boiled down to
one skill: decision making – that’s what leaders do! The challenge is that in a world where Leaders of
organisations are under constant pressure from all angles to make the RIGHT decisions, all the time, with an
unforgiving workforce and increasing scrutiny at home,
how are right decisions to be arrived at?
The human mind is without question our greatest asset.
4
“I deliver bespoke training
programmes for business leaders; I coach and
mentor leaders; and I provide a consultancy that
will enhance the performance of your organisation by
understanding and sculpting the behaviour of your people.”
I have been involved in the pioneering
field of research called Human Potential
Development (HPD) for over 7 years. HPD
is about optimising control over our mind.
It is about optimising how we use our
senses to make sense of the external
world, how to discriminate better
between contradictory messages, how to
channel positive and negative emotions,
and most importantly how to cultivate an
optimum and balanced behavioural
pattern.
“Too often we
are beguiled by our
own prejudices, past
memories, fear and greed,
security and insecurity to
see what actually is.”
5
Sachin
Nandha
WHO
AM
I ?
Furthermore, I am the founder and
managing director of the WeComeOne
Group; a group of companies which have
interests in consulting (for blue chip
clientele), publishing, catering, and
education. The group employs more than
40 people and this number is likely to
double in 2013. The group’s HQ is located
at Vantage Park, Hamilton, Leicester.
My education is as diverse as my
understanding of organisations. I
completed my MEng in Aerospace
Engineering in 2001. I was a scholarship
student with the Ministry of Defence, and
a member of their prestigious fast track
management programme (FTMP). While
on the FTMP, I was deployed at BAe
Systems, GKN Aerospace, Foreign Office
and GCHQ. In protest against the Iraq war,
I and three others leaked sensitive
information to the press knowing full well
that we were in breach of the Official
Secrets Act. I was lucky not to be tried by
court martial and was dismissed from the
MoD. My co-conspirators were not so
lucky! 6
Having become a political martyr, I was
picked up by Labour Party’s backbenchers
who opposed the war. I was championed
amongst the party faithful and ended up
leading the anti-war march across London
organised in 2001 and 2002. I then went
to Oxford to study a Masters in
Philosophy, and picked up a Diploma in
Christian and Islamic Theology too. I was
asked to pursue a DPhil (Oxford’s version
of a PhD), but could not find a long term
supervisor, and after a year left to
complete my thesis “A Critique of
Liberalism” at University of Nottingham.
In 2005, I completed my thesis and went
to Princeton, New Jersey, to complete my
post doctoral research.
I returned in November 2006, to set up
the WeComeOne Consulting.
I have worked with clients such as JP
Morgan, Deloitte, BT, QinetiQ, Baker and
Mckenzie, Teach First, Sherwood NHS
Trust, Foreign Office, Premium Health,
and Ryman at a strategic global level. My
job was to understand and connect their
cultural aims with their commercial
targets.
In 2007, I decided to diversify into the
online graduate publishing sector. I
launched a magazine called HPD for
aspiring graduates. In 2009, I decided to
explore the Italian restaurant business,
and launched Ponchinello’s Italian in 2010,
an aim to build an independent chain of
authentic Italian restaurants. Here I have
to confess – “I can’t make toast!” Also in
2010, I set up the charity Open Dreams
Foundation, of which I am the trustee to
help fund worthwhile initiatives locally in
the arts and education. Since 2009, one of
my students (and now business partner)
won Young Asian Entrepreneur of the year
award, whilst another was a finalist Young
Asian Woman of the year award.
7
“...did you read the
previous page? If
not, I suggest you
do before flicking
to the next one”
There is a reason why I decided to make this
text heavy. More than information, I wanted to
communicate the contours of reality; the
subtlety of what’s on offer; you may miss that
which is implied in between the lines!
INFORM
All HPD training programmes are suitable for business owners, senior management, HR
professionals, business advisors, senior management of public services, heads of
community organisations and charities.
8
Each organisation has its own unique culture; a culture that is the result of its unique history. Hence HPD requires
prerequisite observation studies on site, informal chats with delegates, and where necessary questionnaires and
psychometrics allowing me to “feel” and analyse your unique cultural strengths and weaknesses.
WHO SHOULD ATTEND?
BEFORE TRAINING
LEADERSHIP
TRAINING
Lear
nin
g
ou
tco
mes
Identifying organisational cultural strengths and weaknesses
Cultural mind-mapping
Understanding our brain and mind
How to develop the brain and mind
How to build a unifying vision across the organisation
Psychology behind conflicts between leaders
Conflict resolution
Half day Full day 2 days
ou
tco
me
s
Are you aware of your leadership style?
Do you know the power dynamics within your organisation?
Did you know that 70% of your decisions were made in your unconscious?
How do you get the most out of you?
As your organisation grows you will need the “buy-in” of every employee. Do they follow you? Believe you? Trust you?
Conflicts are inevitable but do you understand their mechanics?
Being united in diversity
Rakesh Sonigra Partner at Accapita Accountancy
and Business Advisors 9
INFORM
TRANS
How to handle difficult conversations and decisions
Maintaining morale and creating a belonging throughout the organisation
Creating good housekeeping rules for leaders
How to build a strategy of change
The character of tomorrow’s change leaders
Barriers to change
How to manage change
Knowing when to pursue a strategy, and when to rethink it: Open discussion about the future of your organisation
How to make and deliver bad news to your team
Are you aware of what stakeholders think of you and your organisation?
Are you aware and practicing subtle do’s and don’ts about your daily interaction with stakeholders
One thing in business is certain: CHANGE. Are you ready?
Are you aware of the upcoming challenges in your business?
How to build change into your everyday thinking
Do you know the impact your change strategy may cause?
Leadership is about being elastic in thought and practice. How adaptable are you?
Half day Full day 2 days
Cost (per person)*
£75 £120 £199
Time 3 hours 6 hours 12 hours
IMPACT
FORM
SACHIN’s greatest asset is his ability
to understand a situation and bring his unique style
and experiences together to create an effective
solution – whether it is a program to develop
leadership qualities in people, a lecture tour
designed to inspire and link graduates to the top
companies or a series of workshops that provide
effective advice to enable businesses to achieve
their core targets. His attention to detail means he
always achieves his objectives!
“
”
* Different rates apply for charities and NGOs.
0 1
TRANSFORM LEADERSHIP
COACHING & MENTORING
Sometimes training will not suffice. In training, not matter how many simulations
you go through, it is still a controlled environment. The real world is in constant flux with infinite variables all
impacting on each other. In that turbulence even an informed leader who is constantly in the centre can
become lost in translating information into transformation. If you are in leadership and sometimes struggle to
translate what you know into reality,
then this is for you.
All my coaching and mentoring packages are suitable for business owners, senior management,
HR professionals, business advisors, senior management of public services, heads of community
organisations and charities.
WHO IS IT FOR?
BEFORE TRAINING
I need to understand your challenge from all angles. What is it that you want to achieve culturally and commercially? Once we work through a framework of challenges that you and your organisation faces, I can construct a bespoke package for you. All initial consultation and meetings are FREE of charge and non-obligatory.
Coaching usually takes place face-to-face or via conference call.
Coaching and mentoring via email is unlimited and free once a package is agreed.
Each session lasts for 30 minutes @ £50 per session
Travel costs are additional; typically 1st class rail ticket or 50p per mile if by road.
Minimum 10 sessions must be bought and used within 6 months
A TYPICAL PACKAGE
1 1
CASE STUDY
ANNUAL TURNOVER: £5.7 BILLION (2011)
GKN Aerospace manufacture aircraft transparencies for the Euro
fighter. Scrap rates for this aircraft were in access of 40%. Each
scrapped unit had an associated cost of £10,000 (£4.8million every
year). The contract had a value of £75 million to the company.
Having analysed all the available data, no solution appeared.
After a few days of analysing data, we began to concentrate on the
people. At one particular point we discovered that workers were
opening up the huge oven door by a few centimetres to slip in their
pies so they could be heated up. There was no microwave in their
section. We immediately looked at the temperature readings of the
oven and discovered that at exactly same time every day the
temperature dropped by 1 degree Celsius. The engineers had no idea,
and couldn’t understand why 1 degree would make such a difference,
until the suppliers of the polymers confirmed that any slight sudden
drop in temperature could cause immense stress and hence could
result in failure. We introduced a microwave in the section and strictly
forbade anyone to open the over doors during runtime.
Saved the company in excess of £5 million pounds over a 12 month period.
Daily rate of £1000 and 5% of what we save the company in the 1st year
PROBLEM
SOLUTION
OUTCOME
FEE
Mark Bunyan
Head of Dynacrylic, GKN Aerospace
You have to be an outlier, someone who thinks
out of the box to have seen what Sachin saw. We were all highly sceptical when he arrived on sight. We couldn’t understand why he switched his focus from process to people. In fact we got frustrated. But this was a people problem, and we wouldn’t have ever figured it out. We paid for a bit of genius and it was worth every penny!
“ ” 1 2
IMPACT
LEADERSHIP
CONSULTING
Having the luxury of a focused and refined HQ in Leicester means that
your organisation could easily and readily benefit from our infrastructure. If your
business is experiencing rapid growth or stagnation, and the back-end operations are consuming all your time,
which could be spent on developing the core competencies or increasing
sales - then this is for you.
We consult businesses in a wide array of areas that concern
human behaviour. Due to the nature of our expertise, we can support multiple departments, in an array
of projects and activities.
We are an entrepreneurial consultancy. Our consultants are all experts in Human Dynamics, Market Research,
Marketing Strategy, Recruitment Strategy, Team Building, Building Corporate Cultures, and Leadership Training.
What we do is unique. Everything we do
is about getting the best out of people,
often resulting in increased revenue,
reduction of costs, greater efficiency
and better internal controls. To find out
more, visit
www.wecomeonestudio.co.uk
1 3
Sarah Shillingford Partner at Deloitte, UK
SACHIN’s team helped us
build a fantastic awareness campaign on a street level on a shoe string budget. His idea of memes, and how to fuel word of mouth messages was fantastic. It’s been great working with his team. Worth every penny!
“ ”
Sharad Pawar Owner of Infinite IT Solutions, India & Australia
Theo Paphitis Entrepreneur and CEO of Ryman, UK
SACHIN and his team
have been working with us now for a number of years. His involvement with our graduate recruitment and retention has been invaluable. He co-developed our global strategy and training programmes across the organisation. Since his involvement retention has risen by 50% and costs have dropped by 15% due to internal controls.
“
”
WE outsourced all our marketing,
administrative and payroll across to Sachin’s team. My overheads reduced by 30% and my bottom-line grew by 8%. What’s of more value to me is that I had the time to focus on what matters – sales, sales and sales!
“ ”
Infinite IT Solutions
1 4
Sachin is the founder and managing director of the WeComeOne Group.
The WeComeOne Group is composed of organisations, both for profit, and not-for-profit, ranging from
businesses in Management Consulting, Management Training, Catering, Education, Publishing, and Marketing &
Sales, as well as our Charity arm through which we distribute funds to good causes across Leicester.
The following companies form the WeComeOne Group.
WeComeOne Consulting
HPD Graduate Magazine
Academy of Mathematics and Science
Institute for Global Change UK
Ponchinello’s Italian
Open Dreams Foundation
The first company was founded in 2006.
1 5
1 6
ABOUT OPEN DREAMS
Open Dreams is a registered charity which is
committed to positive social change through the
advancement of the Arts and learning for young people
in Leicester and Leicestershire. We involve people from
all parts of the community, by organising adventures
inspired by your dreams, we raise funds and resources
in order to provide children with the opportunity to
improve their lives.
FOR THE KIDS
Open Dreams is about improving the chances and quality
of life for young people. We support all sorts of projects
from the local Duke of Edinburgh to helping young people
set up and run their own enterprise. The donations that we
receive make a tangible life-changing difference to young
people from our community. We want to make philanthropy
compelling!
LEICESTER TO PARIS BIKE RIDE
We are not dependant on any grant funding. We raise the funds to
support our charitable projects by organising events inspired by
your dreams. Last year we took 20 cyclists and cycled 300 miles
from clock tower to the Eiffel Tower. We raised over £12,000! If
you want an adventure, feel like a challenge and do something
great for a local children’s charity then join us for the Leicester to
Paris Bike Ride 2013!
F
ind
us
at:
ww
w.o
pe
nd
rea
ms.
org
.uk
A percentage of all AUM CONSULTING fees will be
donated to the Open Dreams Charitable Trust.
If you want to have an informal, non-obligatory
chat then please contact me.
AUM Consulting
16 Vantage Park
Off Highview Close
Leicester
LE4 9LJ
United Kingdom
0116 2766663
www.aumconsulting.co.uk
AUM CONSULTING
INFORM TRANSFORM IMPACT