AUS IT Handbook - Fall 2012

CONTENTS

1. Welcome 2. How to contact us 3. Services 5. AUS Accounts - Email 6. AUS Accounts - Password 7. AUS Accounts - Computers & U-Drive 8. AUS Accounts - iLearn& Banner 9. AUS Accounts - Pharos, Library, VideoPortal and

Fileshare Services 1m! How to Print • Laptop Requirements 14. Wireless Configuration -

Mobile Devices: iPhone/iPad 15. Wireless Configuration -

Mobile Devices: Blackberry 16. Wireless Configuration -

Mobile Devices: Android 19. Wireless Configuration -

Laptops: Mac 22. Wireless Configuration -

Laptops: Win XP 25. Wireless Configuration -

Laptops: Win Vista/7 29. Computer Lab locations

Services

The following services are commonly provided by all IT Specialists

-Wireless Configuration on Laptops and mobile devices -Installation of Pharos Printer Packages on Laptops -Installation of free Antivirus (AVG or Avast)

If you wish to use any of our services, please follow the procedures outlined below:

-Log-on to Web Help Desk (https://helpdesk.aus.edu) and log-in with your email username and password -Create a new ticket, include contact details, which College or School you belong to (CAS/CAAD/COE/SBM/AA), and the what kind of service you require -Drop in your laptop at the IT Specialist stationed in your College/School Standard Operating hours are between 8am-Spm

-Follow up on the progress of your laptop via the Web Help Desk website

Welcome To IT Helpdesk

Login

User Name l

Password I

@ 2009 Web Help Desk

r Login Automatically

3

Services Students may also attain a stand-by laptop if your laptop stops functioning during a computer based exam. Students will need to submit their valid AUS ID Card for the duration of the rental service . *Service is subject to laptop availability, **The Library allows for a 3-hour checkout period only

*AUS Policy dictates that we do not repair, format or install Operating Systems on personal laptops .

School of Business and Management

Purchase and Install Microsoft Office 2010 -Go to the cashier and pay AED 185 -Collect the receipt and deliver to either S 017 or S 181 in the New Business Building -IT Specialists will then install the software in your laptop, and provide you with a copy of the Installation CO for future purposes

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AUS ACCOUNTS E-MAIL

What is my valid AUS Email account? The AUS Email account is sent to you with your application package or via the personal email you've noted in your admission form.

To access your 500MB inbox, please go to Https://studentmail.aus.edu *note this password does not grant you access to the AUS Network

What if i can't login to my Email account If you're unable to log in, you could be experiencing a temporary lockout.

Do not attempt to log in for the duration of Thirty (30) minutes and the problem will resolve itself

Should it be urgent for you to access your email, please approach the nearest IT Specialist on Campus, and provide the necessary ID and account details.

5 ...... M.-------@AUS

Collaboration Suite

-~ ~II ================~ Password: <-I ________ -----'

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5

AUS ACCOUNTS Network Account

How can I login to AUS Computers?

Once you have registered your classes for the semester, you will receive a message through your AUS Email. This will contain your Network credentials. Once you have received this, you will need to

- Log in to a computer using the credentials

-Go to https ://passwords .aus.edu -Enroll into the website -Change your password .

* AUS PASSWORD POLICY STATES :

passwords need to be 6-10 characters long. At least 1 (one) capitalized letter, and 1 (one) numeric character. It cannot be your name or ID number.

This will automatically synchronize all your email and network passwords.

What if I want to change my password in the future? Log in to

https ://passwords.aus.edu

" •• w, 1,----

Prin cy Policy . Te , m 5 01 U..,

The AUS information te.:hnol09Y (iTl system is for use only by authorized users.unauthorizedandlorimpro~ruseofthissystem,as delineated by University pol" ies, is not tole,ated and the University mil ytilke formilldisciplinary ilction il9i1inst such individuilis. With the authorizat ion of the Chancellor orthe Director of Inte m al Auditth e Univ .. rsity may moni!or, access, use, a nd disciose any informations! oredon theunivers'tyITsyst"m

• ""' .. .. ,.... , fin" .... "' ....... tI" ..... , """ con drl .. this link ........ brioIM .... I.., ........ -.;.to<fo ..... _.wc ... _ otT ... 1 • lfy ... " .... _.,..Jy_~, ..... ,b.,_ .. ~ __ .., ...... . "'''l"'"'' .... _ ... ,'IIc ... lhis 1ink

User 10: AUS\BOOO12345

Manage Account

8 FOrgot Your Password?

If you hayl' a lrl'ady I'nro ll"'d, you (an s",( u rl'ly rU l't your for90tt",n pn~ ... ord by an~w"'ri n 9 your privatI' questions.

\, forgot password ,

6


CAAD Students also have a 'CLASSES I Folder This folder allows the Students to submit their work to their current courses.

Windows: Start »> Run and type "\ \nasfilerl \Classes$". It will then ask you to log in using your credentials.

Mac: GO »> Connect Server »> enter; "smb:/ /nasfilerl /Classes$"

3. iLearn E-Learning Portal iLearn.aus.edu This is the newest version of the e-Iearning/course management platform here at AUS, which is based on the Blackboard e-Iearning system. You may log-in to the system using the same log-in credentials as your email account.

4. Banner Student account Banner.aus.edu Banner, is where you can do the following: • Register for the next semesters courses (not for new students) • View your course schedule • View your Final grades for the semester • View your Academic Transcript • View and fill out your Student Employment timesheet • View your remaining Printing Quota and, current Pharos Printing usage • Pay your tuition (Dorm, Books and Transportation) fees online

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5. Pharos Printing System Pharos is the Printing system we use to queue and send print jobs over the network to Printers. (Go to the page 10 for more details on how to print)

6. Library Account Library.aus.edu The Library account allows you to • View your outstanding Library fines • Books currently checked out by you • Renew the due dates on certain items • Reserve Books • Request new books for the Library to purchase • View Your Student Library record

7. Videoportal Vid e 0 porta I. a us. e d u Videoportal is a new service that allows Faculty to upload University-related videos onto an onsite server for students to stream and watch

8. Fileshare Fileshare.aus.edu Fileshare is a service that allows students to upload items to our servers that are too large to email. From there they can send a link of the item to other people to download to their computer. Students have the choice of two options: 250mb- will stay on the servers for 1 calendar week (7days) before being automatically deleted 500mb- will stay on the servers for 1 day before being automatically deleted *Links can only be sent to other AUS accounts. i.e. '*****@aus.edu'

9

How to print using the AUS Pharos Printing system

When a student prints, a pop-up will appear asking them to enter their Network Accounts

Print Job Details ~

Please enter ~our Username or Logon ID

Please enter a password for this job

Pharos Systems I umu'Ilie

T his name is associated with the job at the Pharos 5 tation

Print Cancel

Once validated it will send the job to the specified Printing station .

10

At the Printing station , you need to log into the release Station Computer using your Network account

Pharos Identifying Yourself ~ \ ~ .:. .Q 0 a~ Station ~ .-Y~~

This is where you log on to the system. Please enter your logon 1D and Password.

Logon 1D

Password

1*** ******

LQgon

4 :4 1: 26 PI'l

1 1

Release the printing job by selecting it and clicking' Print' This Release Station then sends the job to the Printer.

Pharos . Releasing Print Jobs ~\'rr'-_; .0.. 0 n/~ Station ~,~-~

l ogoff

This screen a llows you to re lease p rin t j obs to a printe r. Select a j ob and cl ick prin t or delete .

Jobs SOlted b y Date and Tim e

Job Name

~@iiA"M·ii'Wiiti·tj.r;'j"I$,i'

1 s heet at a cost of $0. 25

Ba lance Total $ 95.00

I Owner 15_1'"

1 1

117 Date I DimJ·"··'_

Print

I

4:42: 17 P~l

What if I want to print from my own Laptop?

You need to download the area-specific Printer Package from

Pharos.aus.edu

Once you download it, you need to install the package before you can

print from the AUS Printers

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Wireless Configuration Mobile Devices

iPhone/iPad Below are the steps and screenshots for the configuration (this was done on version 3.1) • Go to Settings a Wi-Fi then choose Other ... • Type AUS_ Wireless for the network name (case sensitive) • Chose WPA2 Enterprise for the security type • Type in your AUS username and password, then press Join

F1 I Conn CtIoo$e a I

ns ()I > Security

AUS_Gueat

Usemamo b98 ETISALAT > Other ••• >

AsJt to Join NetworU

14


STEP 4: Ensure that the Wi - Fi checkbox is checked . STEP 5: Select 'Wi-Fi settings' STEP 6: Under the "Wi-Fi networks" heading, tap Add Wi-Fi network.

If you get a prompt for Enter Credentials Storage Password, enter the user's mobile password .

17


STEP 7: A box labeled "Add Wi - Fi Network" will appear.

• Network SSID: AUS_Wireless • Security: 802 . 1x Enterprise Click on Save.

• Enter the credential strorage password: 1234567890 Click on OK. STEP 8: Configure the following settings, and then tap Save .

• EAP method: PEAP • Phase 2 Authentication: MSCHAPV2

• CA certificate: N/ A • Client certificate: N/A • Identity: b00012345/g00012345 • Anonymous identity: aus .edu • Wireless password: aus login password STEP 9: Verify that under the heading "Wi-Fi" it reads Connected to AUS_Wireless, and under "Wi-Fi networks" it states AUS_Wireless Connected . You may tap to see more information about the connection. The Android device is now configured to connect to the AUS_Wireless network.

*You will need to repeat this process the next time you change your AUS login password.

18

Wireless Configuration Laptops

MAC OSX

Step 1: 1.Right click on the wireless icon, found at the top menu to the right side. 2.Click "Join Other Network ... "

AirPort· On Turn AirPort Off

./ AUS_Wireless

Join Other Network .. . Create Network .. . Open Network Preferences ...

Step 2: 1. For "Network Name", enter: "AUS_ Wireless" . This is cas-sensi-tive. 2. 3. 4.

Pick "WPA Enterprise" for Security. Enter your user name. i.e . bOOOxxxx or gOOOxxxx Enter you email password .

5. Click "Join"

Step 3: 1. "Verify Certificate" dialogue box will appear, click "Show Certificate."

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2.Click on "Always trust "radius-cert-new9"" .

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v." fy CertlRute

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3 . Click "Continue"

4 . May be, you will be asked for Administrator name and password, enter "admin" in the Name's field, and the password in the password's field. 5 . Enter your own username and password in the dialogue box "Type your password to make changes to your certificate trust settings"

v

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TYpe your password to ~ e ch.lnges to your cen" cat Trus t II no .

'- ca.i«Q

20


6. Should you face problems authenticating, -go to System Preferences »> Network »> Advanced »> 802.1X tab -move the PEAP authentication protocol to the top:

~ ·rf'ort

~ AirPort TCP/IP

. Ustr Profllu

I + -

S 802.1)( Proxies Ethernet ----.

Ust r . .a.mt: b00012345

Pas~'O(d: •• ••• • •••• •• • ••

~ Alwavs prompt for password

AutMntlu on: WtoIt PrO(o<OI P(AP

o TTLS o EAP. FAST o TlS

CotoIl9 .. ~.

C Conflgur

.r I~ss NtlWOr . AUS_\Virtltss

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21


Windows XP/Vista/7

Find a computer with internet,

Go to http://itdfaq.aus .edu Search for 'Contigurator' At the results page select ((How do I use the AUS Automatic Wireless co ntigu rator?" Download the Contigurator tile from the link labelled 'StudAUS_ wireless .zip' Save Zip File to USB

XP

-On your laptop, Ensure your Windows XP Operating system is updated to Service Pack 3 (Right-Click on 'My Computer' »> Properties » > 'General ' Tab, Systems Information)

- If it is not, please go to the Microsoft Website to update your system to Service Pack 3 -Plug in the USB containing the 'StudAUS_wireless.zip' tile - Extract the tile using Winzip, Winrar or 7Zip

Explore

Extr act files ... ~ ["trod I lere

Extract to StudAUS_wireless\

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-Double-click the RunSetup.vbs file

StudAUS _wireless 83KB

Li!!!i![!!iJ create

10.... ___ MS-DOS Batch File 1 KB

StudentWireless XlvlL Document 2 KB

r-:"""="",,"C'!II certnew Security Certificate

1Io..:.o:.o:..o::~ 1 KB

unSetup BScript Script File

1 KB

WLAN

-You should receive a message confirming Wireless is configured

Windows Script Host

Wireless has been configured!

OK

And a pop- up in the bottom right corner of your Desktop, requesting your AUS credentials. Cli ck on the pop-up

((1») Wireless Network Connection ~ Click here to process your logon information for the network AUS _Wireless

23

Wireless Configuration

-Enter your AUS Network Details as follows

User: b/gOOOl2345 Password: you AUS Network password Domain: leave this blank

Enter Credentials

User name: I bOOO*****

Password: 1 •••••••• 1

Logon domain:

r Save this user name and password for future use

I[ OK J Cancel

Laptops

-Click OK to complete the Wireless configuration process

24


Vista and 7

Stepl -Ensure the Wireless Radio on your laptop is on - Right-Click and Extract the file labelled 'StudAUS_wireless .zip' to your computer

Step 2 - Double-click the wireless certificate labelled 'certnew.cer'

create .bat

WLAN.exe

-Click on "Install Certificate"

-Click "Next"

25


-Select 'Place all certificates in the following store' -Then click the Browse button

on

-Select 'Trusted Root Certification Authorities' -Then click 'OK'

te ~ e you ant use.

,,~

OK

26


-Click 'Next' -Click 'Finish' to complete the Wizard

Completing the Certificate Import Wizard

If you get the following screen prompting you to install the certificate, click 'YES'

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Yes

27


Step 3

-Once the Certificate has been installed, double-click on the file labelled

'RunSetup .vbs'

-You should receive a message confirming Wireless is configured

-A pop-up will appear asking you to enter your credentials. Click on the pop-up

~ Additional information is needed to connect AUS_ Wireless. ~ x

-Enter your AUS Network Details as follows:

User: b/g00012345 Password: you AUS Network password

-Click OK to complete the Wireless configuration process

Cu~ ~n tly con tete<!

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LAB Locations Library

The Library has 101 PCs on the Ground floor and 34 on the First Floor . A total of 135 computers. Students looking for a vacant PC may check the Information Commons desk on the ground floor .

The Library maintains the following services for students 7x A4 scanners 1x A3 scanner 2x Digital Senders to scan your documents to Jpeg or PDF and email them to you account.

6x{A3/ A4) Black and White Printers 1x{A3/ A4) Colored Printer

2x Black and White Photocopiers 1x Colored Photocopier

Express Stations

There are Express Stations located in the library and the rotundas of SBM, Physics and Language buildings for Students in a hurry to print or check and send emails when the labs are full.

AUS IT Handbook designed by: Vladimir Fermazi

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AUS IT Handbook - Fall 2012

Education