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Author: Ian Akeroyd
Classification: In Commercial Confidence
Ian Akeroyd
Virgin Media Business
10th October 2014
Technology and Innovation: Driving Digital Transformation in Public Sector
Author: Ian Akeroyd
Classification: In Commercial Confidence
Agenda
• Background and challenges
• Our view of the savvy tech consumer
• PSN: an enabler for change
• Questions
Author: Ian Akeroyd
Classification: In Commercial Confidence
Today’s business challenges
‘More for less’ Anytime, Anywhere
Resource Prioritisation
Organisational Change
Author: Ian Akeroyd
Classification: In Commercial Confidence
Today’s ICT challenges
Estate change & rationalisation
Government ICT Strategy
Need for Agility
Save to invest
Author: Ian Akeroyd
Classification: In Commercial Confidence
Background and Drivers for Change in Public Sector
• Significant budget challenges across the East Midlands over the next five years.• Further staff reductions – Need to protect front line services therefore focus on back-office.• Focus on efficiency savings.• Challenge around estates rationalisation and implications on services.
• Meeting the Public Health Agenda.• Co-location of Multi agency staff enabling estates rationalisation• Sharing information to drive better outcomes.• Sharing services i.e. back office resources and systems.
• Staff agility and flexibility.• Access to services regardless of location and function.• Improved work-life balance.• Front Line staff needing access to Core Council Services in the field to deliver more
with less.
• Cuts to Local Services – rationalisation of subsidised local bus services• Focus on channel shift – drive services on-line.• Improved access to the Internet for Rural Communities.
IMPLICATIONS
BUDGET CUTS
COLLABORATION
AGILITY
CITIZEN
FOCUS AREAS
Author: Ian Akeroyd
Classification: In Commercial Confidence
Connecting millions of UK homes to a next generation cable network that passes half the country
Over 4 million broadband customers, speeds of up to 120Mb
4 million connected TV customers
3 million mobile customers
Providing Business services to the public and private sector, including backhaul for major MNOs
Now part of Liberty Global – Largest International cable company with operations in 14 countries
Virgin Media- inside the home of the citizen
Author: Ian Akeroyd
Classification: In Commercial Confidence
Virgin Media interact with millions of our customers every day
Video 3.7m TV Subscribers
Voice & Mobile
3m + Mobile Subscribers
12.6 Million Homes Passed
Broadband
4.3 Million Subscribers
Convergence
Engaging users in the home
Author: Ian Akeroyd
Classification: In Commercial Confidence
Delivering services to screens
Author: Ian Akeroyd
Classification: In Commercial Confidence
Meeting the challenges..
Author: Ian Akeroyd
Classification: In Commercial Confidence
Gadgets are gaining ground
Author: Ian Akeroyd
Classification: In Commercial Confidence
Today’s “connected” home
Author: Ian Akeroyd
Classification: In Commercial Confidence
Security Status = House Empty Energy Management = Heat Down
Health Status = Blood Pressure High Entertainment Status = Play Warning Video
Convergence of services
Author: Ian Akeroyd
Classification: In Commercial Confidence
Convergence of services
Author: Ian Akeroyd
Classification: In Commercial Confidence
From rules to ….
Author: Ian Akeroyd
Classification: In Commercial Confidence
Smart home learning
Author: Ian Akeroyd
Classification: In Commercial Confidence
Heart-rate monitor
Pulse Oximeter
Accelerometer
Smart body learning
Blood Pressure Monitor
Temperature monitor
Author: Ian Akeroyd
Classification: In Commercial Confidence
Sounds too futuristic?
- it’s already happening…
It’s all about bringing technology closer to people, making it accessible to all.
Enabling ‘anytime, anywhere care’ securely, and cost effectively whether it be in hospitals,schools or homes.
ICT is evolving into a Value Stream requiring vision, skill and determination. The outputs from this aren’t just savings, it’s being able to change people’s lives.
Author: Ian Akeroyd
Classification: In Commercial Confidence
Is now the right time?Amara's law – "We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run."
Gartners Hype Cycle
Author: Ian Akeroyd
Classification: In Commercial Confidence
Public Services Network: An enabler for change
19
Schools
On the move
At home
Healthcare provider
Public Services Network
Author: Ian Akeroyd
Classification: In Commercial Confidence
Who could use a PSN to drive change?
• Town and Parish Councils within the boundary of Partner organisations
• Education establishments within the boundary of Partner organisations who are the subject of public procurement and listed on EduBase (Department of Education website http://www.education.gov.uk/edubase/)
• Local Authority companies within the boundary of Partner organisations.
• Central Government Departments, Executive Agencies and NDPBs within the boundary of Partner organisations
• NHS Bodies England including Acute Trusts, GP’s, Pharmacies, Primary Care trusts, Care Trusts, NHS Hospital Trusts, Foundation Trusts, Strategic Health Authorities, Mental Health Trusts, Special Health Authorities, Community Health Councils, Local Health Boards, NHS Trusts, including Ambulance Trusts within the boundary of Partner organisations.
• Hospices within the boundary of Partner organisations.
• Registered Social Landlords (Housing Associations) within the boundary of Partner organisations
• Third Sector and Charities within the boundary of Partner organisations
• Citizens Advice within the boundary of Partner organisations
• Police Services within the boundary of Partner organisations
• Fire and Rescue Services within the boundary of Partner organisations
Author: Ian Akeroyd
Classification: In Commercial Confidence
An East Midlands Collaborative Infrastructure
EMPSN Partners connect to one Physical Network logically
separated by Secure VRF (Virtual Route forwarding)
technology
Interoperability is at the heart of our Network. The VMB PSN
will enable Collaboration between EMPSN partners or across the National PSN as a
standard feature.
EMPSN Virgin Media BusinessMPLS / IPVPN Service CAS (T) 2-2-4
South POC
North POC
10 GBNNI
GCN
POIPOI
GCN elementVirgin Media BusinessDeed of Undertaking(DoU)
VirginMedia
GCN_00110 GBNNI
DNSP elementVirgin Media Business
Code of Inter -Connection(CoICo )
Other DNSPs
& PSNSP
Level 3
BT
Other DNSPs
& PSNSP
Other DNSPs
& PSNSP
EducationPartner
NoPSN Access
3rd SectorPartner
NoPSN Access
PolicePartner
PSN Access(CoCo)Health
PartnerPSN Access
(CoCo)
Local GovPartner
PSN Access(CoCo)
Logical Connection to the PSN VPN
Physical Connection to the EMPSN
Virgin MediaDNSP
DNSP_001
EMPSN UserVPNs
N3/Health
GCF Services
Voda/CW
CentralPolice Apps
IL3
N3
IL2
IL0
IL0
Author: Ian Akeroyd
Classification: In Commercial Confidence
Technology enabling change on the Front Line
Remote Access
RemoteAccess
Microsoft Lync
SIP/TDM
EMPSN IPVPN DNSP
PSTNUK National Voice
Network
Video
Security Services
Cloud Apps
Internet
Single IPVPN Link
premise services
National PSN
ServicesUK Cellular Network
FMC
1/10gbps1/10gbps
. .
..
Mobile Access
Partner access to Cloud Services
GCSXAggregated PSN Core
connectivity
N3
CJX
GCloud
Wireless
Cisco HCS
Author: Ian Akeroyd
Classification: In Commercial Confidence
Target Outcomes
• Simpler and more efficient procurement
• Reduce procurement overheads
• Lower integration costs
• Reduced operating costs
• Less duplication of ICT
• Increased staff productivity
• Improve organisation and cross government collaboration
• Reduce estates
• More Flexible services
• New channels for services across Government
• Open up organisational boundaries
• Public sector interoperability, Common standards, common security
• Open Marketplace
• Technology to deliver change
Spend Less.. Deliver More..
Author: Ian Akeroyd
Classification: In Commercial Confidence
Questions?