Automating Commercial

Account Opening at Your Financial Institution

Innovate Community Banking

Sep 2021

Chuck received a B.A. in Psychology, with a focus in

Organizations and Economics from Harvard University and

an MBA from the Kenan-Flagler Business School at University of

North Carolina, with a distinction in Leadership.

Chuck has accumulated a wealth of experience throughout his

professional career excelling in various positions and

responsibilities. He is an expert consultant in strategy, operations,

and marketing.

Chuck NwokochaDirector, Bank Solutions

ProcessMaker

/in/chucknwokocha

• With subject-matter expertise, he helped financial institutionsunderstand and comply with federal accounting guidance. Thisincludes webinars and published whitepapers:

+ Enhancing Credit Quality+ How to Improve Credit Risk Modeling for Better Credit Quality+ Global Cash Flow Analysis: What, When, Why, and How+ Benefits of Segmentation+ How to Calculate your FAS 114 Reserves+ Acronyms of Underwriting

• Featured in: + Forbes.com: “The Fastest Growing Industries in the Last Year” + Inc.com: “Why Landlord Profits Are Through the Roof”+ Inc.com: “Inside the US Construction Boom”+ Inc.com: “The Best Performing Industries in the US”+ Huffington Post: “Guess Which Industries are Growing the

Fastest” + International Business Times “Staples Inc and Office Depot

May Be Merging”

Award-winning solutions provider with a set of solutions focused on Community Banking

Who We Are

Best Digital Process

Automation Solution

ProcessMaker

PROCESSMAKER STORYFounder led software company focused on making businesses more efficient

FoundedDurham, NC

1st Major Bank Deploys

2017

2000

2011

Re-architected Platform

2020ProcessMakerCommunity Edition

2008

10,000,000 Banking transactions

2013

Beta Development for Business Account Opening

2018

2019

First Bank Deploys Commercial Account Opening

2021+

Strategic Partnerships

Providing Global Reach, Local Support andScalable Solutions

400+ Customers in 52 countries

10+ Million Transactions

2+ million Open-Source downloads

150 Employees

3+ Million Users

20+ Years in Business

Partners Across the GlobeOur global partner network spans over 30 countries across 6 continents.

Providing Global Reach, Local Support andScalable Solutions

400+ Customers in 52 countries

10+ Million Transactions

2+ million Open-Source downloads

150 Employees

3+ Million Users

20+ Years in Business

Partners Across the GlobeOur global partner network spans over 30 countries across 6 continents.

Digital Transformation

Automate complex business processes - connecting people and existing company systems.

Digitally transform core business processes, enabling faster decision making, improved compliance, and better performance

Orchestrate the flow of information and tasks between systems and people for efficiency and increased productivity.

Intelligent workflow engine design, built on open API architecture that allows easy connection to, and/or extension to third party systems such as point solutions and legacy systems

Who is leading or has led the digital transformation at your institution?

A. President

B. CTO

C. COVID-19

Digital Transformation

“ Community financial institutions are always looking for innovative ways to become more

digital and efficient without losing the human, personal touch they’re known for”

What is Digital Transformation?

- Jay Blandford, President of Abrigo”

“Innovate or be left behind by the financial technology revolution.”

What is Digital Transformation?

of customers believe

account opening and

treasury funding should

be near instantaneous1

is risked in revenue by

commercial banks with

poor account opening

experience2

of account openings

take longer than five

minutes

75% $4.5 Billion

73%

The disintermediation of traditional

business models – people are

becoming less reliant on the providers

of traditional financial services such

as banks.

Customer Experience: Next generation

banking is being built around interactive,

mobile-friendly interfaces, which

emphasize the customer experience

and user-friendliness.

Primary Drivers of Digital Transformation

Banking Process OverviewKey Features of Account Opening

Challenges & Trends

• Growing and changing regulatory compliance

• Attracting new customers for growth and retaining existing

customers with deeper customer relationships and outcomes.

• Organizational and technology constraints hindering innovation and

transformation.

• Decentralization

Technology trends:

• AI & RPA* – Banking sector use AI & RPA for chatbots/robots or to facilitate mobile banking

enabling 24/7 access for customers

• Big data is used to learn more about customers and to be able to make decisions in real-

time.

• More FIs are looking to bolster core systems, add capabilities, and enhance customer

experience through artificial intelligence (AI), digitalization, new sales platforms, alternative

product development, and other innovations

STRATEGIC TRANSFORMATIONTrue transformation begins with an outcome based approach

Drive

Profitable Growth

STRATEGIC TRANSFORMATIONTrue transformation begins with an outcome based approach

Deliver Exceptional

Customer Experience

Innovate for

Competitive Advantage

Drive

Profitable Growth

STRATEGIC TRANSFORMATIONTrue transformation begins with an outcome based approach

Mitigate Risk

Enable Staff Deliver Exceptional

Customer Experience

Innovate for

Competitive Advantage

Drive

Profitable Growth

STRATEGIC TRANSFORMATIONTrue transformation begins with an outcome based approach

ResultsAgility Innovation

Mitigate Risk

Enable Staff Deliver Exceptional

Customer Experience

Innovate for

Competitive Advantage

Drive

Profitable Growth

Omni-Channel

Desktop

Optimized for omni-channel delivery

“Account opening is the most critical process for banks working to both

acquire new customers and deepen the relationship with their current

customers. Advances in technology are pressuring bank CIOs to drive

efforts to improve this process — and also offering them ways to do so.”

Laptop

Tablet

Phone

- Nicole Sturgill, Gartner

CAOS: Commercial Account Opening Solution

Account opening is the most critical process for banks working to both acquire new customers and deepen the relationship with their current customers. Advances in technology are pressuring bank CIOs to drive efforts to

improve this process — and also offering them ways to do so.”

Digital Transformation

- Nicole Sturgill, Gartner

Digital Account

OpeningInnovation in Banking Series

Siloed ProcessInefficient, error-prone

manual re-entry

Siloed DataMultiple vendors,

disconnected software

Frustrating ExperienceCumbersome experience between

customers, partners & staff

CURRENT CHALLENGESTrue transformation begins with an outcome based approach

ECOSYSTEM: INTEGRATION LANDSCAPEBringing best-in-class together.

PM offers dozens of pre-built connectors for some of the most common use cases, vendors and microservices...

Core Banking

Direct access to the NXTsoft API Marketplace

which includes

Identity Verification/KYC/KYB

Compliance & Documentation

Treasury/Funding/PaymentsAdditional Services

...and more!

Banking Software

Additional Services

Digital TransformationStreamlined Commercial Account Opening Workflow

SEAMLESSLY MODIFY WORKFLOWBuild solutions across the organization to automate business processes

21 3

Banking Process OverviewKey Features of Account Opening

4 Pillars of CAOS

Services/ProductsInfo & Document

GatheringCDD/EDD/KYC/KYB Onboarding - Funding

21 3

Customer’s View

Account Opening:

Consumer/ Retail

Account

4321

“Innovate or be left behind by the financial technology revolution.”

Digital Transformation?