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Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
Case Study: Seamless Integration and Process
Management in a Complex IT Environment
BB107SN Business Service Optimization
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Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
Abstract
How do you meet the challenges of SOX compliance in a business process that involves people and systems across multiple divisions, inside a company as well as outside of it? How does a company meet the bigger challenge of integrating with diverse systems ranging from ERP to Content Management to Messaging? Learn how one of the largest oil and gas companies in North America used the simplicity and elegance of Business Rules and Workflow technology from CA to meet SOX compliance and gain process efficiency, while creating a state-of-the-art solution emphasizing the principles of Service Oriented Architecture.
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
Biography
Bharath Lingam Satyam Computer Services Ltd. Bharath leads the BPM practice and manages key alliances at Satyam Computer Services. He is responsible for evolving solutions and service offerings, offering best practice based consulting and implementation services and global pre-sales
Prior to Satyam he worked as the CTO for multiple technology and services startups and brings with him useful insights in strategy, consulting and global delivery management.
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
Agenda
Business Process Management Overview
Technology Background
BPM
Service Catalog
Case Study
New Hire Process Overview
Solution Approach
Engagement Methodology
Summary
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Business Process Management
An Overview
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What is BPM?
A methodology and technology enabling processes to be automated, integrated, reliable, flexible, consistent and predictable to achieve short-term profitability and long-term success.
Proactively map business strategy, tactics and operations to market dynamics and anticipated customer needs
Achieve business agility
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
What is BPM?
Drives towards being a real-time enterprise
BPM manages an enterprise using a closed-loop model
Execute
Simulate
Model
Optimize
Report
Process, People and Systems
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BPM Functionalities
Workflow and rules automation
System-to-system integration
System-to-human integration
Human-to-human integration
Process initiation and optimization
Work Item monitoring, archival and access
Measuring, tracking, reporting and control
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
Case Study
New Hire Process
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Company Background
One of the largest oil and gas companies
Exploration, production and distribution of oil and natural gas
Operates internationally in both upstream and downstream industry sectors
Around 5000 employees world-wide
Five core businesses
North American natural gas
East coast oil
Oil Sands
International exploration and production
Refining and marketing
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Business Scenario
New Hire process
Hiring and provisioning logistics for contract employees
End-to-end process
Coordinated functioning of cross- functional departments
Semi-automated process
Multiple disparate software applications
Compliance with industry regulations
Sarbanes-Oxley
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Solution Requirements
Automate process flows across departments
Integrate with existing disparate applications for end-to-end solution
Enable agility to cope with change
Ensure compliance
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Business Challenges
Optimize processes by eliminating redundant steps
Enable concurrent functioning of diverse departments
IT, Service Desk, HR, Finance, etc.
Seamlessly integrate multiple software packages
Italic, Documentum, Employee Registry, etc.
Reduce process cycle time
Enable a hassle-free first day for new hires
Track and control processes for compliance
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“As-Is” New Hire Process
Overview
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“As-Is” New Hire Process
A C T O R S
ROLES
Line Manager HR SCM IT Service Office Service
Identify Vacancy Budget Approval
Send Request to Approved Agency
Selection Process
Identify Candidate
Send NSR Form to Line Manager
Send Completed NSR Requirement to OS & IT
Create IT Amenities
Create Other Amenities
Confirm to LM
Confirm to LM
NSP
Process Documentation
N E W
H I R E
S T A R T E R
P R O C E S S
Verify/Negotiate Work Order
Complete NSR Requirement to SCM
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Manual handoffs
Serial processing
Lack of centralized work engine
Movement/storage of excessive paper work
Limited use of Web based communication
Inefficient documentation
Core activity time eroded
Avoidable, error-prone repeatable process
Prolonged cycle time
Difficulty maintaining and tracking records
Inefficient leveraging of IT infrastructure
Lack of audit trail
Failure in Sox compliance
Implications Pain Areas
Inefficiencies in “As-Is” Process
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
Solution Approach
“To-Be” New Hire Process
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Redesigned “To-Be” Process
Line Manager Initiates New Hire Process
Start First Day Activity
Start Provisioning Activity
Initiate Pre-provisioning Activity
Default Provisioning for Job Title and Department
Document Process Data Base
New Candidate
Commercial Group, Network Access
Management Group, IT Service
Office Service
Business Rule Engine
PeopleClick.com Initiate
Workflow
Automate Decision Process
Pre-start Independent Activity
Parallel Processing of
Associated Activity
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“To-Be” Process Objectives
Rationalize process by eliminating redundant steps
New Hire process automation with powerful, intuitive business rules and rapid graphic development tools
Configurable and easy-to-use interfaces for processing
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
“To-Be” Process Objectives
Integrate with existing technology stack
Italic, Documentum, Employee Registry, etc.
Provide audit trail and ensure SOX compliance
Report status of various requests
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
Solution Approach
Challenge
Solution Approach
Process Optimization
Identify and eliminate redundant steps during consultation
Manual Handoff
Workflow defines and automates process
Process Cycle Time
Critical path analysis isolates independent activities for parallel processing
Cross- Functional Departments
Integrate diverse departments through common workflow supported by intuitive easy-to-use Web interface
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
Solution Approach
Challenge
Solution Approach
Compliance Business rules for process compliance; Documentum repository for key approval documents
Process Control
Audit trail and data management facility
Leverage Existing IT
Integration with existing technology stack (e.g. Italic, Employee Registry, Documentum)
Reduce Cost and Time
50% reduction in process time and reduced headcount in New Hire process
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
Solution Architecture
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Solution Architecture
ARP ( Oracle )
NSR Info
BPM
SQL Server
BRM
Service Catalog Hiring
Manager
Reports
NEW STARTER REQUEST - Integration
Subselect.me
Documentum Repository
Active Directory
PeopleClick.com
Exchange Server
PeoplePages
Aion Process Manager
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Solution Architecture -Technical Advantages
Business rules abstract logic and improve agility
Leverage existing adapters built for Documentum, Exchange Server, Active Directory
Built-in Identity Management in Service Catalog
Robust and proven workflow technology
High performance capabilities of rule and workflow engines
Disparate database for flexible reporting and database maintenance
Distributed architecture for flexibility, extensibility and easy maintenance
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Business Challenges
Scalability
Services provided by Embedded Apache Tomcat 5 container provide industry-leading JSP 2.0/Servlet 2.4 specification support
Extensibility
Keeps interfaces and base class and domain models flexible and generic
Reusability
Exposes core components as Java components, which are easily adapted and configured
Manageability
Menu-driven or file replacement methods simplify installation and maintenance
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User-intuitive, easy-to-use product that is highly
flexible and very manageable
Complete Business Process Management solution
combining Workflow, Business Rules, Reports,
Business Activity Monitoring, Portal and Identity
Management technologies
Robust platform with hundreds of customers using
Workflow, Business Rules and Portal technologies
Out-of-box integration with companion CA products
CA Process Manager – Value Proposition
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
Implementation Methodology
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Implementation Methodology
Analyze
Design
Build
Test
Roll out
Activities
Business Artifacts and Output
•Requirements •Process Optimization
•Process Design
•Rule Harvesting
•Integration Spec
•Architecture •Technical Design
•Coding •Module Development
•Unit Testing
•SIT •UAT
•Roll out •Defect fixing •Support
•To-Be Process •Functional Spec •Rule Document
•TDD •TAD
•Object model & Rule sets •Classes & Properties •Forms, Interfaces
•Acceptance Criteria •Test Reports
•User Manuals •Training •Post Implementation Support
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
Summary
Approach Automated process with powerful, intuitive business
rules and rapid, graphical development tools
Process rationalization of Proposal Management for New Hire process
Configurable, easy-to-use interface for work, management, and reporting
Provided interoperability and ensured seamless and automated integration with related support systems through extensive use of Web services
Removed multiple touch-points
Multi-processing instead of serial-processing
Executed an Onsite/Offshore model along with CA
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
Summary
End Results Reduce paperwork and manual handoffs via
enhanced Web-based communication
Compliance with statutory regulations such as Sarbanes-Oxley
Workflow visibility; rules externalization and management
Ease in implementing rule and workflow changes/adjustments in real-time
Minimal interruption in service
Ability to monitor business processes controlled by workflow with standard and customizable reports
Ease in enforcing SLAs and alerts for breach
Ability to monitor business rule performance
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
Legal
This presentation was based on current information and resource allocations as of April 21, 2007 and is subject to change or withdrawal by CA at any time without notice. Notwithstanding anything in this presentation to the contrary, this presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA’s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA will make such release available (i) for sale to new licensees of such product; and (ii) to existing licensees of such product on a when and if-available basis as part of CA maintenance and support, and in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis. In the event of a conflict between the terms of this paragraph and any other information contained in this presentation, the terms of this paragraph shall govern.
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
Legal
Certain information in this presentation may outline CA’s general product direction. All information in this presentation is for your informational purposes only and may not be incorporated into any contract. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document “as is” without warranty of any kind, including without limitation, any implied warranties or merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised of the possibility of such damages.
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Questions & Answers
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Related Sessions
BB108LN – 4/25 – Sands 201-202
Hands-On Lab: Building and Using Process Manager in Complex IT Environments
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Exhibition Center
Related CA Technology
CA
Booth 233 – Process Management Solutions
Booth 339 – Unicenter Service Catalog
Exhibition Center Tours
Sign up at the CA TS Booth 439 or the Information Desk in Booth 453
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CA Technology Services™ and CA Education
Hear how CA’s learning solutions can help you meet your business objectives
Visit CA Education in the Exhibition Center in Booth 439, visit ca.com/education or call us at 1800-237-9273
Learn how CA Technology Services can help your business
Visit the CA Technology Services stations in the exhibition center in Booth 439 or on the web at ca.com/services
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CA Technical Support
Innovative Support for the Real World
New Support Portal
Global Service Center – “One CA”
Green Books a.k.a Implementation Guides
Business Critical Support and Custom Support Offerings
Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
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