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Automotive Warranty System

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Challenges faced by CIO Our Solution Our Methodology Cloud Based Architecture Clientele Highly customizable Rules Engine Features Business Benefits and ROI Case Study

Agenda

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CIO’s Challenges

Increased Warranty costsIncreased Warranty claim processing timeInefficient supplier cost recovery processComplex systems and with no comparable ROIMissed revenue opportunitiesNo reporting or insufficient reportingDecreased product quality as a result of

inefficient root cause analysis

Our Solution - AWS

Cloud Based Architecture

Multiple hosting options available, both internal (on premise) and cloud based

Online browser based system with minimum installation required

Provides APIs/Web Services to integrate to ERP and CRM Systems including SAP, JD Edwards, Siebel, Salesforce.com, BAAN & Lawson

Technology driven – Built on top of an open architecture utilizing open source tools & standards provides a means to keep the cost down and increase efficiency, scalability and extensibility

Our Methodology

Key FeaturesClaim Processing, Authorization, Tracking and Automated Claim AdjudicationParts Return & Supplier RecoveryService Contract/Extended WarrantyEarly Warning System/Warranty AnalyticsConfigurable Business Rules EngineDocument Management/ Workflow EngineSeamless integration with the Dealer business management system

What we deliver?Mature Product with 5 years of Active Use Among over 1,000 CustomersVersatile/Flexible Design for All Industries, Particularly AutomotiveIndustry Standard Warranty Claim Process Enabled with Latest Technology ToolsComprehensive – addressing all aspects of claims processingExtensive and integrated modules for parts return, supplier recovery and defect identificationStructured and unstructured data capture

Clientele

3 Major automotive manufacturers with large dealer network and heavy warranty claim transaction volume

Deployed to more than 500 OEM users

eWCP is being used by 600+ dealerships with total number of users exceeding 4000

Highly customizable Rules Engine

eWCP is equipped with a very sophisticated and highly customizable internal rules engine

Users can manage their own rules

A comprehensive rules editor and test engine

Complete audit trail for the rules execution

Intuitive rules editor

Supports complex rules with multiple conditions

As an example, the rules engines can act as a gateway to pre-validate a warranty claim submitted by a dealer. The integrated rules engine can scrutinize the data and inputs to assess whether the proposed claim is appropriate

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Failure Codes - VMRS 2000 standards

Intuitive Claim Entry

Repair entry based on VMRS 2000 standards

Allows document/photo attachments

Two Way Communication

Allows immediate communicationBetween dealers and OEM throughout claim lifecycle

Claims Processing

Claims Processing – Adjustments and Audit

Log Enabled

Automated Authorization

User defined Rule Based Processing

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Rules Admin

Rule Definition and Rule Based Processing

Reports/Analytics

Analytics

Repair Codes

Dealers

Product Suppliers

Claim EWS

Parts Historical Requests Products

OLAP BasedSupports Slicing and Dicing

Multi-DimensionalMultiple Export Capabilities

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Business Benefits

Reduced expenses related to warranty claims and processing as much as 25 percent.

Better customer relationships, driving improved customer loyalty and continued sales.

Higher levels of quality by improving the information flow about product defects and their source.

Improved revenue streams through sales of extended warranties and additional related products.

Minimal Impact to IT Infrastructure and Personnel Platform as a Service (PaaS) /Software as a Service (SaaS) enabled Provides APIs/Web Services to integrate to ERP and CRM Systems including

SAP, JD Edwards, Siebel, Salesforce.com, BAAN & Lawson Embedded Analytical/OLAP tool Cloud enabled

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ROI

How much potential business value exists with a company using Allied Digital’s Automotive Warranty System? Consider a hypothetical automotive company with $1 billion in Annual revenues and warranty expenses of 3% of sales revenue

Potential savings would be: $5 million in savings from better claim processing and adjudication $500,000 in administrative cost reduction $1 million in recovery of costs from suppliers $3 million in cost savings from increased quality

This is more than $9 million in annual savings

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Case Study: AWS Implementation for a Leading Ambulance/Fire Truck Manufacturer

Improve dealer and customer satisfaction by providing real time warranty claim tracking system

Support and quality issues

Raising warranty costs and warranty claim processing expenses.

Need for quality warranty reports to improve product development process

Inability to scale up the existing warranty system

Business Challenges

Conducted Due Diligence exercise through multiple workshops

Performed proof of concept using a quick prototype Created detailed process maps and business rules

document Created detailed rollout plans Enabled industry standard warranty process Implemented VMRS 2000 standard Setup master and lookup tables Provided a standard template and scripts for data

conversion Implemented integration program with their ERP and dealer

business system

Our Solution

Substantial reduction in IT Spend

Substantial decrease in warranty cost and warranty processing costs.

Single dashboard reports, assisted management team to get quick update and decision making

Two way communication and instant authorization resulted in improved customer and dealer satisfaction

Improve Productivity, efficiency in processing supplier recovery

Easy compliance tracking and reporting

Business Benefits